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May I know your address, please, for me to check the availability? Sorry? Seven zero nine slash okay. 711 Slash 220. Mhmm. Sorry? Mel mhmm. Melrose. Mhmm. Mhmm. A C T 2606. Is it a Wover Unit? Wover Unit 7711220 Melrose. Okay. Is it okay if I put you on hold? Let me just check the address. K. Hello? Yes. Thank you for waiting. So after checking the address, Supa Network is available at the address. So on our website, airtel.net.au, please go to the networks, then Supa Networks, then there you'll see the avail airtel.net.eu. Then yeah. Then proceed to the networks. There's a top a tab at the upper part of the website. Then once you click the networks, you'll see SupaNetworks on the available list. Then there, you'll see the available plan speed that we have and the available routers and the contract term. Mhmm. Yeah. Mhmm. Yeah. So mhmm. So the discount is applicable if you select six month, twenty four, or twenty four month contract. You'll be having 15% discount for the first six months. Mhmm. Mhmm. For example, you select the our cheapest one, which is the $69.95. So if you select the six month contract, you'll be you'll just be billed for $59.45 only since there's a 15% discount. And After six months, it'll be back to its original price, which is $59.45. I'm sorry. 69.95, yeah, dollars per month. You'll also be having a free month for your first month of service if you select the six, twelve, or twenty four month contract and a free router. Mhmm. Sixty seven. Mhmm. Yeah. Yeah. For the six months. Mhmm. Is it a block box mounted on your wall? Is it all mounted on your wall? Attached to the wall. Sorry? One is at d Okay. I see. Mhmm. What is the color of that box? The one that at the surface. Yeah. Actually, does it has a a antenna on it? Antenna. Mhmm. Okay. Actually, we can check that one. But since you'll be selecting six month contract, we can provide you a new one. Because if ever you'll be o you'll be using your own router, you'll be the one who will configure it. I will send you an email instruction for that. So instead of configuring it yourself, we can just provide you the free one, which is already preconfigured. You just need to connect it to the block box that you can see on your wall that has a light in it. Yeah. We'll go into yeah. We'll provide you a cable for it to connect. Yeah. Then for a few minutes, the connection should be established because the router is already configured on before we send it to you. K. That is free if you select a six month contract, twelve or twenty four month. But if no contract, you can purchase one from us, or we can check that router if it's compatible with OPTIX fiber upgrade connection. Because not all router is working with our service, it should be compatible. So we can check it if ever. Mhmm. Occom? Can you spell that, please? O, double c, o m. Mhmm. Ocum is it a Wi Fi six router, it says? It's the brand and model of it is just Occom. Mhmm. Alcon TIPLINK router. Tippelink. It's only Tippelink. No other word or number? Okay. Mhmm. Archer c 20. Is it the it says Wi Fi six router or only Archer c 20? Sorry. A c 70. Seven fifteen. Mhmm. Wireless dual band router. Okay. Is it okay if I put you on hold? Let me just check the compatibility of that router. Yeah. Is it turned on right now? Okay. Hang on. Hello? Yes. Upon checking the router, it says here it has a authentic PPPoE authentication, which will be needing for us to connect to the service if ever. But sometimes, for some reason, we cannot establish a connection, especially if the router is not brand new. The issue might be it's still connected with this with its previous provider or its lock, so we can configure it manually. But if you want to use that one, we can check it further. Mhmm. Yeah. If, yeah, if you go with the six month contract, actually, we Mhmm. Mhmm. Mhmm. The 25 over 10 MBPS? Okay. The standard one. So if you proceed with six month contract, you'll be paying for the upfront the $67.45 and the delivery fee of the router, which is $20. And yeah. So if you'll proceed with the six month contract, we're going to provide you the free router, which is the a x 3,000 Wi Fi router. And for the upfront payment, like, for example, you sign up today, you'll only be paying the plan price, which is $67.45 plus the delivery fee for the router, $20, then the six month contract, which is $20 as well. $28 for the delivery fee and another $20 for the six month contract. For the connection fee. Mhmm. Yeah. Yeah. $67.45. Mhmm. No. That's all the that's the total for your upfront. Yeah. So and also yeah. Yeah. That's correct. After six months, it will go back to its original price, which is $79.95. Mhmm. Yeah. That's should be working fine with your TV, you mean? And your devices. Yeah. Mhmm. The Supa network? Yeah. Actually, our Supa network is already boosted, so you should it should work fine with your TV and other devices. Actually, it's good for three to five users. Actually, upon checking your address, it's the address is under Supa Network, so we cannot register it to NBN if ever. Because the scope of your area is only Supa network. It's not NBN. Yeah. So we do not have other option for the network. It's only Supa at the address, not NBN. Yeah. Mhmm. Okay. Yeah. Mhmm. Sure. Yeah. Sure. Just also forgot to add that for your first month, it will be a free service. So for example, you're you'll be signing up today for you're still going to pay for the upfront payment, But your first you'll receive your first bill on July since you already paid for the first your first month of service. Yeah. I Yeah. So, for example, you'll be signing up today, May 18. So May 18 up to June 18, that is a free month, free service. So for your next month, which is June 19 to July 19, that will be credited for your upfront payment. The one that the one that you make a payment your first payment, which is the upfront, we'll credit that one. Yeah. That's correct. Because the first month is free. But you still need to settle the upfront payment, but we'll credit it on for the for your month of June to July. So you'll not be receiving an invoice for that month since you already paid. Mhmm. Mhmm. Mhmm. Yeah. That's correct. You'll receive your first invoice on July 20. Yeah. Since the first month is credited and your front payment is credited as well. Okay. Sure. Yeah. Just sign up an order via our website if ever you consider us. Yeah. Okay. You're welcome. Bye. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Yes.\n\nI'm good. Thanks for asking. How are you? Okay. Okay.\n\nMay I know your address, please, for me to check the availability? Sorry? Seven zero nine slash okay. 711 Slash 220. Mhmm.\n\nSorry? Mel mhmm. Melrose. Mhmm. Mhmm.\n\nA C T 2606. Is it a Wover Unit? Wover Unit 7711220 Melrose. Okay. Is it okay if I put you on hold?\n\nLet me just check the address. K. Hello? Yes. Thank you for waiting.\n\nSo after checking the address, Supa Network is available at the address. So on our website, airtel.net.au, please go to the networks, then Supa Networks, then there you'll see the avail airtel.net.eu. Then yeah. Then proceed to the networks. There's a top a tab at the upper part of the website.\n\nThen once you click the networks, you'll see SupaNetworks on the available list. Then there, you'll see the available plan speed that we have and the available routers and the contract term. Mhmm. Yeah. Mhmm.\n\nYeah. So mhmm. So the discount is applicable if you select six month, twenty four, or twenty four month contract. You'll be having 15% discount for the first six months. Mhmm.\n\nMhmm. For example, you select the our cheapest one, which is the $69.95. So if you select the six month contract, you'll be you'll just be billed for $59.45 only since there's a 15% discount. And After six months, it'll be back to its original price, which is $59.45. I'm sorry.\n\n69.95, yeah, dollars per month. You'll also be having a free month for your first month of service if you select the six, twelve, or twenty four month contract and a free router. Mhmm. Sixty seven. Mhmm.\n\nYeah. Yeah. For the six months. Mhmm. Is it a block box mounted on your wall?\n\nIs it all mounted on your wall? Attached to the wall. Sorry? One is at d Okay. I see.\n\nMhmm. What is the color of that box? The one that at the surface. Yeah. Actually, does it has a a antenna on it?\n\nAntenna. Mhmm. Okay. Actually, we can check that one. But since you'll be selecting six month contract, we can provide you a new one.\n\nBecause if ever you'll be o you'll be using your own router, you'll be the one who will configure it. I will send you an email instruction for that. So instead of configuring it yourself, we can just provide you the free one, which is already preconfigured. You just need to connect it to the block box that you can see on your wall that has a light in it. Yeah.\n\nWe'll go into yeah. We'll provide you a cable for it to connect. Yeah. Then for a few minutes, the connection should be established because the router is already configured on before we send it to you. K.\n\nThat is free if you select a six month contract, twelve or twenty four month. But if no contract, you can purchase one from us, or we can check that router if it's compatible with OPTIX fiber upgrade connection. Because not all router is working with our service, it should be compatible. So we can check it if ever. Mhmm.\n\nOccom? Can you spell that, please? O, double c, o m. Mhmm. Ocum is it a Wi Fi six router, it says?\n\nIt's the brand and model of it is just Occom. Mhmm. Alcon TIPLINK router. Tippelink. It's only Tippelink.\n\nNo other word or number? Okay. Mhmm. Archer c 20. Is it the it says Wi Fi six router or only Archer c 20?\n\nSorry. A c 70. Seven fifteen. Mhmm. Wireless dual band router.\n\nOkay. Is it okay if I put you on hold? Let me just check the compatibility of that router. Yeah. Is it turned on right now?\n\nOkay. Hang on. Hello? Yes. Upon checking the router, it says here it has a authentic PPPoE authentication, which will be needing for us to connect to the service if ever.\n\nBut sometimes, for some reason, we cannot establish a connection, especially if the router is not brand new. The issue might be it's still connected with this with its previous provider or its lock, so we can configure it manually. But if you want to use that one, we can check it further. Mhmm. Yeah.\n\nIf, yeah, if you go with the six month contract, actually, we Mhmm. Mhmm. Mhmm. The 25 over 10 MBPS? Okay.\n\nThe standard one. So if you proceed with six month contract, you'll be paying for the upfront the $67.45 and the delivery fee of the router, which is $20. And yeah. So if you'll proceed with the six month contract, we're going to provide you the free router, which is the a x 3,000 Wi Fi router. And for the upfront payment, like, for example, you sign up today, you'll only be paying the plan price, which is $67.45 plus the delivery fee for the router, $20, then the six month contract, which is $20 as well.\n\n$28 for the delivery fee and another $20 for the six month contract. For the connection fee. Mhmm. Yeah. Yeah.\n\n$67.45. Mhmm. No. That's all the that's the total for your upfront. Yeah.\n\nSo and also yeah. Yeah. That's correct. After six months, it will go back to its original price, which is $79.95. Mhmm.\n\nYeah. That's should be working fine with your TV, you mean? And your devices. Yeah. Mhmm.\n\nThe Supa network? Yeah. Actually, our Supa network is already boosted, so you should it should work fine with your TV and other devices. Actually, it's good for three to five users. Actually, upon checking your address, it's the address is under Supa Network, so we cannot register it to NBN if ever.\n\nBecause the scope of your area is only Supa network. It's not NBN. Yeah. So we do not have other option for the network. It's only Supa at the address, not NBN.\n\nYeah. Mhmm. Okay. Yeah. Mhmm.\n\nSure. Yeah. Sure. Just also forgot to add that for your first month, it will be a free service. So for example, you're you'll be signing up today for you're still going to pay for the upfront payment, But your first you'll receive your first bill on July since you already paid for the first your first month of service.\n\nYeah. I Yeah. So, for example, you'll be signing up today, May 18. So May 18 up to June 18, that is a free month, free service. So for your next month, which is June 19 to July 19, that will be credited for your upfront payment.\n\nThe one that the one that you make a payment your first payment, which is the upfront, we'll credit that one. Yeah. That's correct. Because the first month is free. But you still need to settle the upfront payment, but we'll credit it on for the for your month of June to July.\n\nSo you'll not be receiving an invoice for that month since you already paid. Mhmm. Mhmm. Mhmm. Yeah.\n\nThat's correct. You'll receive your first invoice on July 20. Yeah. Since the first month is credited and your front payment is credited as well. Okay.\n\nSure. Yeah. Just sign up an order via our website if ever you consider us. Yeah. Okay.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.1828659474849701},{"text":"Good morning.","start":2.08,"end":2.72,"sentiment":"positive","sentiment_score":0.4355732202529907},{"text":"This is Maureen from Erto tech support.","start":2.72,"end":5.46,"sentiment":"positive","sentiment_score":0.373910733631679},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.3390292177597682},{"text":"Yes.","start":10.48,"end":10.719999,"sentiment":"positive","sentiment_score":0.3838560283184051}],"sentiment":"positive","sentiment_score":0.3582011093111599,"num_words":17,"start":1.5999999,"end":10.719999},{"sentences":[{"text":"I'm good.","start":10.719999,"end":11.2,"sentiment":"positive","sentiment_score":0.5413771122694016},{"text":"Thanks for asking.","start":11.2,"end":12.0,"sentiment":"positive","sentiment_score":0.6749515930811564},{"text":"How are you?","start":12.0,"end":12.705,"sentiment":"positive","sentiment_score":0.35735829671223956},{"text":"Okay.","start":22.945,"end":23.445,"sentiment":"neutral","sentiment_score":0.03962373360991478},{"text":"Okay.","start":30.07,"end":30.57,"sentiment":"neutral","sentiment_score":0.03776775673031807}],"sentiment":"positive","sentiment_score":0.4257075384259224,"num_words":10,"start":10.719999,"end":30.57},{"sentences":[{"text":"May I know your address, please, for me to check the availability?","start":31.19,"end":34.81,"sentiment":"neutral","sentiment_score":0.025396349063764017},{"text":"Sorry?","start":37.67,"end":38.17,"sentiment":"neutral","sentiment_score":-0.008141371421515942},{"text":"Seven zero nine slash okay.","start":39.83,"end":46.065,"sentiment":"neutral","sentiment_score":0.0006763912737369537},{"text":"711 Slash 220.","start":46.364998,"end":51.585,"sentiment":"neutral","sentiment_score":0.0008564645734926065},{"text":"Mhmm.","start":51.644997,"end":52.144997,"sentiment":"neutral","sentiment_score":0.003738660365343094}],"sentiment":"neutral","sentiment_score":0.013922946718098088,"num_words":22,"start":31.19,"end":52.144997},{"sentences":[{"text":"Sorry?","start":54.99,"end":55.49,"sentiment":"neutral","sentiment_score":-0.004039352294057608},{"text":"Mel mhmm.","start":55.55,"end":57.09,"sentiment":"neutral","sentiment_score":-0.0009569753310643137},{"text":"Melrose.","start":60.43,"end":60.93,"sentiment":"neutral","sentiment_score":0.003058649366721511},{"text":"Mhmm.","start":63.309998,"end":63.809998,"sentiment":"neutral","sentiment_score":0.007862306199967861},{"text":"Mhmm.","start":66.43,"end":66.93,"sentiment":"neutral","sentiment_score":0.008597984910011292}],"sentiment":"neutral","sentiment_score":0.002260939586752405,"num_words":6,"start":54.99,"end":66.93},{"sentences":[{"text":"A C T 2606.","start":67.595,"end":70.255005,"sentiment":"neutral","sentiment_score":0.009736027335748076},{"text":"Is it a Wover Unit?","start":72.235,"end":73.855,"sentiment":"neutral","sentiment_score":0.00970867220312357},{"text":"Wover Unit 7711220 Melrose.","start":76.635,"end":80.415,"sentiment":"neutral","sentiment_score":0.01775736315175891},{"text":"Okay.","start":81.68,"end":82.16,"sentiment":"neutral","sentiment_score":0.04432446509599686},{"text":"Is it okay if I put you on hold?","start":82.16,"end":83.76,"sentiment":"neutral","sentiment_score":0.022654477299915418}],"sentiment":"neutral","sentiment_score":0.017683986250473106,"num_words":23,"start":67.595,"end":83.76},{"sentences":[{"text":"Let me just check the address.","start":83.76,"end":85.22,"sentiment":"neutral","sentiment_score":0.003246048465371132},{"text":"K.","start":87.04,"end":87.54,"sentiment":"neutral","sentiment_score":0.017091473564505577},{"text":"Hello?","start":159.105,"end":159.605,"sentiment":"neutral","sentiment_score":0.0223530400544405},{"text":"Yes.","start":162.145,"end":162.645,"sentiment":"neutral","sentiment_score":0.10703694820404051},{"text":"Thank you for waiting.","start":162.705,"end":163.745,"sentiment":"neutral","sentiment_score":0.2222861722111702}],"sentiment":"neutral","sentiment_score":0.0811617262661457,"num_words":13,"start":83.76,"end":163.745},{"sentences":[{"text":"So after checking the address, Supa Network is available at the address.","start":163.745,"end":168.59,"sentiment":"neutral","sentiment_score":0.07809867989271879},{"text":"So on our website, airtel.net.au, please go to the networks, then Supa Networks, then there you'll see the avail airtel.net.eu.","start":169.20999,"end":184.30501,"sentiment":"neutral","sentiment_score":0.034516165405511855},{"text":"Then yeah.","start":186.445,"end":188.365,"sentiment":"neutral","sentiment_score":0.032723261043429375},{"text":"Then proceed to the networks.","start":188.365,"end":189.985,"sentiment":"neutral","sentiment_score":0.028796042874455453},{"text":"There's a top a tab at the upper part of the website.","start":191.085,"end":195.79999,"sentiment":"neutral","sentiment_score":0.04442048786828915}],"sentiment":"neutral","sentiment_score":0.04647019720983272,"num_words":51,"start":163.745,"end":195.79999},{"sentences":[{"text":"Then once you click the networks, you'll see SupaNetworks on the available list.","start":196.34,"end":202.04,"sentiment":"neutral","sentiment_score":0.06176999841745083},{"text":"Then there, you'll see the available plan speed that we have and the available routers and the contract term.","start":202.9,"end":210.125,"sentiment":"neutral","sentiment_score":0.06351082928870853},{"text":"Mhmm.","start":214.825,"end":215.325,"sentiment":"neutral","sentiment_score":0.035167060792446136},{"text":"Yeah.","start":217.465,"end":217.965,"sentiment":"neutral","sentiment_score":0.04661884158849716},{"text":"Mhmm.","start":221.42001,"end":221.92001,"sentiment":"neutral","sentiment_score":0.0332522913813591}],"sentiment":"neutral","sentiment_score":0.06070725513356073,"num_words":35,"start":196.34,"end":221.92001},{"sentences":[{"text":"Yeah.","start":224.14,"end":224.64,"sentiment":"neutral","sentiment_score":0.02361966483294964},{"text":"So mhmm.","start":224.86,"end":226.88,"sentiment":"neutral","sentiment_score":0.030890900641679767},{"text":"So the discount is applicable if you select six month, twenty four, or twenty four month contract.","start":227.1,"end":235.99501,"sentiment":"neutral","sentiment_score":0.06879583242184975},{"text":"You'll be having 15% discount for the first six months.","start":238.295,"end":243.835,"sentiment":"neutral","sentiment_score":0.1427404262125492},{"text":"Mhmm.","start":246.45,"end":246.95,"sentiment":"neutral","sentiment_score":-0.006583654321730137}],"sentiment":"neutral","sentiment_score":0.08631455564811345,"num_words":31,"start":224.14,"end":246.95},{"sentences":[{"text":"Mhmm.","start":256.45,"end":256.95,"sentiment":"neutral","sentiment_score":-0.01089874655008316},{"text":"For example, you select the our cheapest one, which is the $69.95.","start":257.25,"end":264.54498,"sentiment":"neutral","sentiment_score":0.038321963200966515},{"text":"So if you select the six month contract, you'll be you'll just be billed for $59.45 only since there's a 15% discount.","start":266.685,"end":279.05002,"sentiment":"neutral","sentiment_score":0.09787759974874048},{"text":"And After six months, it'll be back to its original price, which is $59.45.","start":281.27002,"end":293.975,"sentiment":"neutral","sentiment_score":0.026570809206792285},{"text":"I'm sorry.","start":294.67502,"end":295.075,"sentiment":"neutral","sentiment_score":-0.009589589200913906}],"sentiment":"neutral","sentiment_score":0.05794282660445235,"num_words":51,"start":256.45,"end":295.075},{"sentences":[{"text":"69.95, yeah, dollars per month.","start":295.075,"end":298.61502,"sentiment":"neutral","sentiment_score":0.052123501896858215},{"text":"You'll also be having a free month for your first month of service if you select the six, twelve, or twenty four month contract and a free router.","start":299.32,"end":309.98,"sentiment":"neutral","sentiment_score":0.20189564462218965},{"text":"Mhmm.","start":312.465,"end":312.965,"sentiment":"neutral","sentiment_score":0.06707537919282913},{"text":"Sixty seven.","start":318.385,"end":319.285,"sentiment":"neutral","sentiment_score":0.05874186009168625},{"text":"Mhmm.","start":319.425,"end":319.925,"sentiment":"neutral","sentiment_score":0.040445245802402496}],"sentiment":"neutral","sentiment_score":0.16591080821849205,"num_words":37,"start":295.075,"end":319.925},{"sentences":[{"text":"Yeah.","start":319.985,"end":320.485,"sentiment":"neutral","sentiment_score":0.05220580101013184},{"text":"Yeah.","start":328.05,"end":328.55,"sentiment":"neutral","sentiment_score":0.015786483883857727},{"text":"For the six months.","start":328.77,"end":330.22998,"sentiment":"neutral","sentiment_score":0.008558019530028105},{"text":"Mhmm.","start":352.125,"end":352.44,"sentiment":"neutral","sentiment_score":-0.007996942847967148},{"text":"Is it a block box mounted on your wall?","start":352.92,"end":355.74,"sentiment":"neutral","sentiment_score":-0.0034688197904162938}],"sentiment":"neutral","sentiment_score":0.003938002628274262,"num_words":16,"start":319.985,"end":355.74},{"sentences":[{"text":"Is it all mounted on your wall?","start":372.07498,"end":374.01498,"sentiment":"neutral","sentiment_score":0.01743448312793459},{"text":"Attached to the wall.","start":375.35498,"end":376.655,"sentiment":"neutral","sentiment_score":0.009674115106463432},{"text":"Sorry?","start":380.62,"end":381.12,"sentiment":"neutral","sentiment_score":-0.020350182428956032},{"text":"One is at d Okay.","start":381.18,"end":388.3,"sentiment":"neutral","sentiment_score":-0.005174850579351187},{"text":"I see.","start":388.3,"end":388.88,"sentiment":"neutral","sentiment_score":0.007557665463536978}],"sentiment":"neutral","sentiment_score":0.006822565153829362,"num_words":19,"start":372.07498,"end":388.88},{"sentences":[{"text":"Mhmm.","start":389.5,"end":390.0,"sentiment":"neutral","sentiment_score":-0.0007948060519993305},{"text":"What is the color of that box?","start":391.66,"end":393.58,"sentiment":"neutral","sentiment_score":-0.01242354086467198},{"text":"The one that at the surface.","start":393.58,"end":395.76,"sentiment":"neutral","sentiment_score":-0.006600081920623779},{"text":"Yeah.","start":405.875,"end":406.375,"sentiment":"neutral","sentiment_score":0.01362891960889101},{"text":"Actually, does it has a a antenna on it?","start":407.07498,"end":412.51,"sentiment":"neutral","sentiment_score":0.003845556639134884}],"sentiment":"neutral","sentiment_score":-0.0032967147611392042,"num_words":24,"start":389.5,"end":412.51},{"sentences":[{"text":"Antenna.","start":416.16998,"end":416.66998,"sentiment":"neutral","sentiment_score":0.007258930243551731},{"text":"Mhmm.","start":417.53,"end":418.03,"sentiment":"neutral","sentiment_score":0.005133472383022308},{"text":"Okay.","start":425.695,"end":426.195,"sentiment":"neutral","sentiment_score":-0.009391684085130692},{"text":"Actually, we can check that one.","start":426.415,"end":430.655,"sentiment":"neutral","sentiment_score":0.04162905613581339},{"text":"But since you'll be selecting six month contract, we can provide you a new one.","start":430.655,"end":438.87,"sentiment":"neutral","sentiment_score":0.018565876161058745}],"sentiment":"neutral","sentiment_score":0.02213596657384187,"num_words":24,"start":416.16998,"end":438.87},{"sentences":[{"text":"Because if ever you'll be o you'll be using your own router, you'll be the one who will configure it.","start":439.11,"end":445.44998,"sentiment":"neutral","sentiment_score":0.05102417264133692},{"text":"I will send you an email instruction for that.","start":446.79,"end":449.37,"sentiment":"neutral","sentiment_score":0.13059172365400526},{"text":"So instead of configuring it yourself, we can just provide you the free one, which is already preconfigured.","start":449.99,"end":457.54498,"sentiment":"neutral","sentiment_score":0.15210133128696018},{"text":"You just need to connect it to the block box that you can see on your wall that has a light in it.","start":458.405,"end":466.32498,"sentiment":"neutral","sentiment_score":0.048552650917807354},{"text":"Yeah.","start":466.32498,"end":466.82498,"sentiment":"neutral","sentiment_score":0.05955512449145317}],"sentiment":"neutral","sentiment_score":0.08605491583773368,"num_words":71,"start":439.11,"end":466.82498},{"sentences":[{"text":"We'll go into yeah.","start":467.34,"end":468.94,"sentiment":"neutral","sentiment_score":0.06732846982777119},{"text":"We'll provide you a cable for it to connect.","start":468.94,"end":471.84,"sentiment":"neutral","sentiment_score":0.07797075725264019},{"text":"Yeah.","start":475.1,"end":475.42,"sentiment":"neutral","sentiment_score":0.08988437056541443},{"text":"Then for a few minutes, the connection should be established because the router is already configured on before we send it to you.","start":475.42,"end":484.445,"sentiment":"neutral","sentiment_score":0.10415444749852885},{"text":"K.","start":487.14502,"end":487.64502,"sentiment":"neutral","sentiment_score":0.021387411281466484}],"sentiment":"neutral","sentiment_score":0.09152302023415503,"num_words":38,"start":467.34,"end":487.64502},{"sentences":[{"text":"That is free if you select a six month contract, twelve or twenty four month.","start":491.30502,"end":496.63998,"sentiment":"neutral","sentiment_score":0.0665506213903427},{"text":"But if no contract, you can purchase one from us, or we can check that router if it's compatible with OPTIX fiber upgrade connection.","start":497.02,"end":509.88498,"sentiment":"neutral","sentiment_score":0.022130956485246617},{"text":"Because not all router is working with our service, it should be compatible.","start":510.745,"end":515.805,"sentiment":"neutral","sentiment_score":0.03988844801027041},{"text":"So we can check it if ever.","start":516.90497,"end":518.605,"sentiment":"neutral","sentiment_score":0.022684290739042417},{"text":"Mhmm.","start":520.265,"end":520.765,"sentiment":"neutral","sentiment_score":0.2412607967853546}],"sentiment":"neutral","sentiment_score":0.04080004887655377,"num_words":60,"start":491.30502,"end":520.765},{"sentences":[{"text":"Occom?","start":547.005,"end":547.505,"sentiment":"neutral","sentiment_score":0.019153065979480743},{"text":"Can you spell that, please?","start":549.40497,"end":554.75,"sentiment":"neutral","sentiment_score":0.004905303101986646},{"text":"O, double c, o m.","start":554.97003,"end":556.57,"sentiment":"neutral","sentiment_score":0.000708214903715998},{"text":"Mhmm.","start":556.57,"end":557.07,"sentiment":"neutral","sentiment_score":0.008464313112199306},{"text":"Ocum is it a Wi Fi six router, it 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number?","start":597.775,"end":600.915,"sentiment":"neutral","sentiment_score":-0.09359298571944237},{"text":"Okay.","start":607.21497,"end":607.71497,"sentiment":"neutral","sentiment_score":0.04086696356534958},{"text":"Mhmm.","start":611.89,"end":612.39,"sentiment":"neutral","sentiment_score":0.022321950644254684},{"text":"Archer c 20.","start":613.09,"end":614.39,"sentiment":"neutral","sentiment_score":0.020477478702863056},{"text":"Is it the it says Wi Fi six router or only Archer c 20?","start":616.77,"end":622.415,"sentiment":"neutral","sentiment_score":0.016525764018297195}],"sentiment":"neutral","sentiment_score":-0.004665953417619069,"num_words":24,"start":597.775,"end":622.415},{"sentences":[{"text":"Sorry.","start":639.76,"end":640.26,"sentiment":"neutral","sentiment_score":-0.01106919441372156},{"text":"A c 70.","start":640.32,"end":641.7,"sentiment":"neutral","sentiment_score":0.00009928069387873016},{"text":"Seven 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right now?","start":663.54,"end":665.88,"sentiment":"neutral","sentiment_score":0.07586867858966191}],"sentiment":"neutral","sentiment_score":0.06658692256762432,"num_words":26,"start":655.32495,"end":665.88},{"sentences":[{"text":"Okay.","start":667.54,"end":668.02,"sentiment":"neutral","sentiment_score":0.0574604794383049},{"text":"Hang on.","start":668.02,"end":668.76,"sentiment":"neutral","sentiment_score":0.044936614111065865},{"text":"Hello?","start":710.295,"end":710.795,"sentiment":"neutral","sentiment_score":0.03158963844180107},{"text":"Yes.","start":712.695,"end":713.195,"sentiment":"neutral","sentiment_score":0.11759686470031738},{"text":"Upon checking the router, it says here it has a authentic PPPoE authentication, which will be needing for us to connect to the service if ever.","start":713.575,"end":726.58997,"sentiment":"neutral","sentiment_score":0.10731615269413361}],"sentiment":"neutral","sentiment_score":0.09957226389838804,"num_words":31,"start":667.54,"end":726.58997},{"sentences":[{"text":"But sometimes, for some reason, we cannot establish a connection, especially if the router is not brand new.","start":726.97,"end":735.59503,"sentiment":"neutral","sentiment_score":-0.2496027590499984},{"text":"The issue might be it's still connected with this with its previous provider or its lock, so we can configure it manually.","start":736.135,"end":746.155,"sentiment":"neutral","sentiment_score":-0.32946494018489664},{"text":"But if you want to use that one, we can check it further.","start":746.91,"end":751.57,"sentiment":"neutral","sentiment_score":-0.011748236532394703},{"text":"Mhmm.","start":755.55,"end":756.05,"sentiment":"neutral","sentiment_score":0.015769874677062035},{"text":"Yeah.","start":756.51,"end":756.91,"sentiment":"neutral","sentiment_score":0.03989209234714508}],"sentiment":"neutral","sentiment_score":-0.21523897190662947,"num_words":55,"start":726.97,"end":756.91},{"sentences":[{"text":"If, yeah, if you go with the six month contract, actually, we Mhmm.","start":756.91,"end":772.075,"sentiment":"neutral","sentiment_score":0.03938648018699426},{"text":"Mhmm.","start":774.455,"end":774.705,"sentiment":"neutral","sentiment_score":0.04170485585927963},{"text":"Mhmm.","start":774.705,"end":775.205,"sentiment":"neutral","sentiment_score":0.026983659714460373},{"text":"The 25 over 10 MBPS?","start":788.155,"end":791.135,"sentiment":"neutral","sentiment_score":0.002615870255976915},{"text":"Okay.","start":797.03503,"end":797.355,"sentiment":"neutral","sentiment_score":0.0370066910982132}],"sentiment":"neutral","sentiment_score":0.03003803811346491,"num_words":21,"start":756.91,"end":797.355},{"sentences":[{"text":"The standard one.","start":797.355,"end":798.575,"sentiment":"neutral","sentiment_score":0.05501112590233485},{"text":"So if you proceed with six month contract, you'll be paying for the upfront the $67.45 and the delivery fee of the router, which is $20.","start":799.03503,"end":813.4,"sentiment":"neutral","sentiment_score":0.03640983826839007},{"text":"And yeah.","start":815.085,"end":818.525,"sentiment":"neutral","sentiment_score":0.04956416226923466},{"text":"So if you'll proceed with the six month contract, we're going to provide you the free router, which is the a x 3,000 Wi Fi router.","start":818.525,"end":829.3,"sentiment":"neutral","sentiment_score":0.1672887452519857},{"text":"And for the upfront payment, like, for example, you sign up today, you'll only be paying the plan price, which is $67.45 plus the delivery fee for the router, $20, then the six month contract, which is $20 as well.","start":830.0,"end":856.435,"sentiment":"neutral","sentiment_score":0.09903678759001196}],"sentiment":"neutral","sentiment_score":0.0981628492512961,"num_words":97,"start":797.355,"end":856.435},{"sentences":[{"text":"$28 for the delivery fee and another $20 for the six month contract.","start":874.695,"end":880.875,"sentiment":"neutral","sentiment_score":0.04105111354818711},{"text":"For the connection 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How are you? Yeah. Thank you. I'm looking to draw to take a new Internet for my new house. I am wondering if you could help. I went through your website, and I found a few of our few plan. So I was looking to leave here. Basically, 7 11711 Slash 200 and 2711 Slash slash two two zero Melrose Drive, M E M E L R 0 S E Drive, Philip. Yes, please. Yes. The mobile unit. Yeah. Yes. Yes. Yes, please. Say it say it again. Yeah. I am good. Yes. Okay. It says build okay. There are super fiber boost. One is 51 is 59 plus $59. The other is 67 dollar like that. Okay. For example, if I if I contract with you for six months, so it will be $65, $67, or less than that? After after six happen? So if if I if I go with the 50 MBPS, which is $67, so this is also six months. Right? For six months, less than fifteen percent six for six months contract. Right? And okay. So is the so at this unit, there are a couple of boxes and and thing. So do you so what will happen, for example, if I choose this? So does will you send me the router or I have this? Because I have too many boxes here. I don't know which one is what does it mean. Let me This is black box and the there are there are three boxes. One is big, One is small. I added it with onsen on it. They are all in the two four below the wall. One is on that surface. At at the at the surface. It is do you want me to give you the number? The the brand name, like, something like that? It it has got antenna in it, and the antenna is gray. And and the front one is black, but behind it, also gray. Yep. Yeah. Yes. I've got Big box. Okay. Okay. So does that come free, or do I have to pay for it? Yeah. Because it looks it gets a new apartment, and everything is brand new. And it is awesome. Let me hold on, please. Yeah. I I think it is The the router is okay. I have got the route the router is from Ocone. Ocone. Yeah. O w c o m. Yes. It is router ID number password. Yeah. It is router. At the top, it mentioned open. TP Link. Yeah. Yeah. No. The off on is the brand of the Internet, I think, but the modem itself behind it is written TP Link. No. No. There are some numbers as well. Model number as well. Yeah. Moodle is Archer c 20. Yeah. It it says and underneath c 20, underneath it is AC seven fifty wireless dual brand router. A c seven fifty wireless dual brand router. Yeah. I think. Hello? So if I go with six month contract. Right? Let's let's let me let me let me finish. Let me finish, please. So if I go your most popular one, which is called super fiber boost 15 bps slash 20 unlimited, how much will it cost me? So including delta activation, everything. Is there or not? Or is there any app transmit or not? No. 50 MBPS. Say it again? Yeah. Okay. So I so I'm going to pay $60.67 dollars plus $20, which is $87. Right? Okay. It's collection fee, which is $40. And then I have to pay for the plan, which is $67. Right? Yes. So is it other fee a high end fee in it? Okay. And and after six months, it will go to $79? Yeah. I see. Okay. So this this plan, which is 50 MBPS, is work is it good for for Netflix, YouTube, things like that? Yeah. With the TV. Because because I used to have NBN, it was good. But this super network, I don't know what that super mean. Yeah. So Okay. So I mean like, me I mean so is the what what is the difference between 15 bps of Super Network and 15 bps of NBN? Okay. I see. I see. I see. I see. Okay. Leave it with me because let me see. Because I have also another company. So whatever I will see if I compare you and with that company, whatever is, like, positive, I will go with that. I didn't get you. That that is that is 60 $7. Right? Yeah. Yeah. Yeah. Yeah. Yeah. So do you you do you saying that if I like like, basically, for six months, you are charging me for five months, one month is scheduled for your side. Right? Okay. So for if I pay now, like, that 20 dollars for the modem delivery and the $65 for the monthly, do you said I will not receive any other invoice until July 18? July 20. Okay. Okay. That's a good that's a good offer as well. Okay. Let me also leave it with me, and that was a good point you made it. And I will I will see with the my next my last company, and then I will come back to you. I have I have to be through the with the spending in these days. Yeah. I see. Awesome. Thank you so much. Thank you. 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paragraphs":{"transcript":"\nHi, Narayan. How are you? Yeah. Thank you. I'm looking to draw to take a new Internet for my new house.\n\nI am wondering if you could help. I went through your website, and I found a few of our few plan. So I was looking to leave here. Basically, 7 11711 Slash 200 and 2711 Slash slash two two zero Melrose Drive, M E M E L R 0 S E Drive, Philip. Yes, please.\n\nYes. The mobile unit. Yeah. Yes. Yes.\n\nYes, please. Say it say it again. Yeah. I am good. Yes.\n\nOkay. It says build okay. There are super fiber boost. One is 51 is 59 plus $59. The other is 67 dollar like that.\n\nOkay. For example, if I if I contract with you for six months, so it will be $65, $67, or less than that? After after six happen? So if if I if I go with the 50 MBPS, which is $67, so this is also six months. Right?\n\nFor six months, less than fifteen percent six for six months contract. Right? And okay. So is the so at this unit, there are a couple of boxes and and thing. So do you so what will happen, for example, if I choose this?\n\nSo does will you send me the router or I have this? Because I have too many boxes here. I don't know which one is what does it mean. Let me This is black box and the there are there are three boxes. One is big, One is small.\n\nI added it with onsen on it. They are all in the two four below the wall. One is on that surface. At at the at the surface. It is do you want me to give you the number?\n\nThe the brand name, like, something like that? It it has got antenna in it, and the antenna is gray. And and the front one is black, but behind it, also gray. Yep. Yeah.\n\nYes. I've got Big box. Okay. Okay. So does that come free, or do I have to pay for it?\n\nYeah. Because it looks it gets a new apartment, and everything is brand new. And it is awesome. Let me hold on, please. Yeah.\n\nI I think it is The the router is okay. I have got the route the router is from Ocone. Ocone. Yeah. O w c o m.\n\nYes. It is router ID number password. Yeah. It is router. At the top, it mentioned open.\n\nTP Link. Yeah. Yeah. No. The off on is the brand of the Internet, I think, but the modem itself behind it is written TP Link.\n\nNo. No. There are some numbers as well. Model number as well. Yeah.\n\nMoodle is Archer c 20. Yeah. It it says and underneath c 20, underneath it is AC seven fifty wireless dual brand router. A c seven fifty wireless dual brand router. Yeah.\n\nI think. Hello? So if I go with six month contract. Right? Let's let's let me let me let me finish.\n\nLet me finish, please. So if I go your most popular one, which is called super fiber boost 15 bps slash 20 unlimited, how much will it cost me? So including delta activation, everything. Is there or not? Or is there any app transmit or not?\n\nNo. 50 MBPS. Say it again? Yeah. Okay.\n\nSo I so I'm going to pay $60.67 dollars plus $20, which is $87. Right? Okay. It's collection fee, which is $40. And then I have to pay for the plan, which is $67.\n\nRight? Yes. So is it other fee a high end fee in it? Okay. And and after six months, it will go to $79?\n\nYeah. I see. Okay. So this this plan, which is 50 MBPS, is work is it good for for Netflix, YouTube, things like that? Yeah.\n\nWith the TV. Because because I used to have NBN, it was good. But this super network, I don't know what that super mean. Yeah. So Okay.\n\nSo I mean like, me I mean so is the what what is the difference between 15 bps of Super Network and 15 bps of NBN? Okay. I see. I see. I see.\n\nI see. Okay. Leave it with me because let me see. Because I have also another company. So whatever I will see if I compare you and with that company, whatever is, like, positive, I will go with that.\n\nI didn't get you. That that is that is 60 $7. Right? Yeah. Yeah.\n\nYeah. Yeah. Yeah. So do you you do you saying that if I like like, basically, for six months, you are charging me for five months, one month is scheduled for your side. Right?\n\nOkay. So for if I pay now, like, that 20 dollars for the modem delivery and the $65 for the monthly, do you said I will not receive any other invoice until July 18? July 20. Okay. Okay.\n\nThat's a good that's a good offer as well. Okay. Let me also leave it with me, and that was a good point you made it. And I will I will see with the my next my last company, and then I will come back to you. I have I have to be through the with the spending in these days.\n\nYeah. I see. Awesome. Thank you so much. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Narayan.","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.1809048429131508},{"text":"How are you?","start":9.04,"end":9.94,"sentiment":"neutral","sentiment_score":0.20718900362650552},{"text":"Yeah.","start":13.28,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.2748323976993561},{"text":"Thank you.","start":13.5199995,"end":14.235,"sentiment":"positive","sentiment_score":0.47369591891765594},{"text":"I'm looking to draw to take a new Internet for my new house.","start":14.315,"end":19.055,"sentiment":"neutral","sentiment_score":0.13278440672617692}],"sentiment":"neutral","sentiment_score":0.18722848665146602,"num_words":21,"start":8.24,"end":19.055},{"sentences":[{"text":"I am wondering if you could help.","start":19.515,"end":21.515,"sentiment":"neutral","sentiment_score":0.07850344479084015},{"text":"I went through your website, and I found a few of our few plan.","start":21.515,"end":26.175,"sentiment":"neutral","sentiment_score":0.03371006143944604},{"text":"So I was looking to leave here.","start":26.92,"end":28.94,"sentiment":"neutral","sentiment_score":0.019092868215271404},{"text":"Basically, 7 11711 Slash 200 and 2711 Slash slash two two zero Melrose Drive, M E M E L R 0 S E Drive, Philip.","start":30.68,"end":64.475,"sentiment":"neutral","sentiment_score":0.0024997512903064487},{"text":"Yes, please.","start":67.494995,"end":72.634995,"sentiment":"neutral","sentiment_score":0.012688498944044113}],"sentiment":"neutral","sentiment_score":0.02259974238801409,"num_words":55,"start":19.515,"end":72.634995},{"sentences":[{"text":"Yes.","start":75.415,"end":75.815,"sentiment":"neutral","sentiment_score":0.017736274749040604},{"text":"The mobile unit.","start":75.815,"end":76.615,"sentiment":"neutral","sentiment_score":0.014602477041383585},{"text":"Yeah.","start":76.615,"end":77.115,"sentiment":"neutral","sentiment_score":0.01770610362291336},{"text":"Yes.","start":79.76,"end":80.26,"sentiment":"neutral","sentiment_score":0.030432427302002907},{"text":"Yes.","start":85.92,"end":86.42,"sentiment":"neutral","sentiment_score":0.025615382939577103}],"sentiment":"neutral","sentiment_score":0.01932823139109782,"num_words":7,"start":75.415,"end":86.42},{"sentences":[{"text":"Yes, please.","start":160.59,"end":161.65,"sentiment":"neutral","sentiment_score":0.05664370395243168},{"text":"Say it say it again.","start":178.27501,"end":179.575,"sentiment":"neutral","sentiment_score":0.03524159193038941},{"text":"Yeah.","start":184.595,"end":185.095,"sentiment":"neutral","sentiment_score":0.039130859076976776},{"text":"I am good.","start":186.43,"end":200.7775,"sentiment":"neutral","sentiment_score":0.044732579961419106},{"text":"Yes.","start":200.7775,"end":200.805,"sentiment":"neutral","sentiment_score":0.058644481003284454}],"sentiment":"neutral","sentiment_score":0.043455703960110746,"num_words":12,"start":160.59,"end":200.805},{"sentences":[{"text":"Okay.","start":213.63,"end":213.95,"sentiment":"neutral","sentiment_score":0.038510534912347794},{"text":"It says build okay.","start":213.95,"end":215.07,"sentiment":"neutral","sentiment_score":0.03663486801087856},{"text":"There are super fiber boost.","start":215.07,"end":216.93001,"sentiment":"neutral","sentiment_score":0.07367346733808518},{"text":"One is 51 is 59 plus $59.","start":217.55,"end":222.43001,"sentiment":"neutral","sentiment_score":0.04500443914106914},{"text":"The other is 67 dollar like 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months.","start":308.3,"end":322.82498,"sentiment":"neutral","sentiment_score":0.06876790570095181},{"text":"Right?","start":322.82498,"end":323.065,"sentiment":"neutral","sentiment_score":0.015738772228360176}],"sentiment":"neutral","sentiment_score":0.01687292263765509,"num_words":48,"start":245.51,"end":323.065},{"sentences":[{"text":"For six months, less than fifteen percent six for six months contract.","start":323.065,"end":327.16,"sentiment":"neutral","sentiment_score":-0.0003559511775771777},{"text":"Right?","start":327.16,"end":327.66,"sentiment":"neutral","sentiment_score":0.02528589591383934},{"text":"And okay.","start":328.96002,"end":331.41998,"sentiment":"neutral","sentiment_score":0.0221859198063612},{"text":"So is the so at this unit, there are a couple of boxes and and thing.","start":331.8,"end":339.74,"sentiment":"neutral","sentiment_score":-0.008733698748983443},{"text":"So do you so what will happen, for example, if I choose this?","start":340.275,"end":343.73502,"sentiment":"neutral","sentiment_score":-0.012519549864989061}],"sentiment":"neutral","sentiment_score":-0.005388795609839938,"num_words":44,"start":323.065,"end":343.73502},{"sentences":[{"text":"So does will you send me the router or I have this?","start":344.435,"end":348.035,"sentiment":"neutral","sentiment_score":-0.025432907820989687},{"text":"Because I have too many boxes here.","start":348.035,"end":349.875,"sentiment":"neutral","sentiment_score":-0.19182691829545157},{"text":"I don't know which one is what does it mean.","start":349.875,"end":352.055,"sentiment":"neutral","sentiment_score":-0.19253791272640228},{"text":"Let me This is black box and the there are there are three boxes.","start":357.37,"end":365.78998,"sentiment":"neutral","sentiment_score":-0.010925537773541041},{"text":"One is big, One is 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number?","start":397.61502,"end":400.355,"sentiment":"neutral","sentiment_score":-0.009216524914584377}],"sentiment":"neutral","sentiment_score":0.0025191655955635584,"num_words":39,"start":369.475,"end":400.355},{"sentences":[{"text":"The the brand name, like, something like that?","start":401.61502,"end":405.315,"sentiment":"neutral","sentiment_score":-0.0031994549790397286},{"text":"It it has got antenna in it, and the antenna is gray.","start":412.79,"end":416.65,"sentiment":"neutral","sentiment_score":-0.0012532717858751614},{"text":"And and the front one is black, but behind it, also gray.","start":416.87,"end":423.77,"sentiment":"neutral","sentiment_score":-0.006978245063995321},{"text":"Yep.","start":458.69498,"end":459.19498,"sentiment":"neutral","sentiment_score":0.06398753821849823},{"text":"Yeah.","start":465.25497,"end":465.75497,"sentiment":"neutral","sentiment_score":0.0405731238424778}],"sentiment":"neutral","sentiment_score":-0.0005827405873466941,"num_words":34,"start":401.61502,"end":465.75497},{"sentences":[{"text":"Yes.","start":467.175,"end":467.57498,"sentiment":"neutral","sentiment_score":0.07152119278907776},{"text":"I've got Big box.","start":467.57498,"end":469.38,"sentiment":"neutral","sentiment_score":0.07471328042447567},{"text":"Okay.","start":474.1,"end":474.6,"sentiment":"neutral","sentiment_score":0.07770568132400513},{"text":"Okay.","start":485.755,"end":486.255,"sentiment":"neutral","sentiment_score":0.0267279464751482},{"text":"So does that come free, or do I have to pay for it?","start":486.39502,"end":489.855,"sentiment":"neutral","sentiment_score":0.00421410734550311}],"sentiment":"neutral","sentiment_score":0.02647956688888371,"num_words":20,"start":467.175,"end":489.855},{"sentences":[{"text":"Yeah.","start":519.155,"end":519.655,"sentiment":"neutral","sentiment_score":0.14060264825820923},{"text":"Because it looks it gets a new apartment, and everything is brand new.","start":519.955,"end":524.375,"sentiment":"positive","sentiment_score":0.37511014250608593},{"text":"And it is awesome.","start":526.42004,"end":528.28,"sentiment":"positive","sentiment_score":0.7356671541929245},{"text":"Let me hold on, please.","start":529.62,"end":531.08,"sentiment":"neutral","sentiment_score":0.12640099823474885},{"text":"Yeah.","start":531.78,"end":532.10004,"sentiment":"neutral","sentiment_score":0.04975506663322449}],"sentiment":"positive","sentiment_score":0.36006096564233303,"num_words":24,"start":519.155,"end":532.10004},{"sentences":[{"text":"I I think it is The the router is okay.","start":532.10004,"end":541.865,"sentiment":"neutral","sentiment_score":0.05931257344782352},{"text":"I have got the route the router is from Ocone.","start":541.865,"end":544.52496,"sentiment":"neutral","sentiment_score":0.049957412853837015},{"text":"Ocone.","start":545.065,"end":545.565,"sentiment":"neutral","sentiment_score":0.03443187475204468},{"text":"Yeah.","start":548.105,"end":548.605,"sentiment":"neutral","sentiment_score":0.013664931058883669},{"text":"O w c o m.","start":551.69,"end":553.55005,"sentiment":"neutral","sentiment_score":0.00735887298360467}],"sentiment":"neutral","sentiment_score":0.04361448273131693,"num_words":27,"start":532.10004,"end":553.55005},{"sentences":[{"text":"Yes.","start":557.21,"end":557.71,"sentiment":"neutral","sentiment_score":0.009365607984364033},{"text":"It is router ID number password.","start":564.925,"end":567.585,"sentiment":"neutral","sentiment_score":-0.008031435078009963},{"text":"Yeah.","start":567.72504,"end":567.965,"sentiment":"neutral","sentiment_score":0.006088795606046915},{"text":"It is router.","start":567.965,"end":568.78503,"sentiment":"neutral","sentiment_score":0.004242510534822941},{"text":"At the top, it mentioned open.","start":577.16504,"end":578.945,"sentiment":"neutral","sentiment_score":0.0050819193323453265}],"sentiment":"neutral","sentiment_score":0.000616755336523056,"num_words":17,"start":557.21,"end":578.945},{"sentences":[{"text":"TP Link.","start":580.38,"end":586.14,"sentiment":"neutral","sentiment_score":0.005542700877413154},{"text":"Yeah.","start":586.14,"end":586.38,"sentiment":"neutral","sentiment_score":0.0002056816592812538},{"text":"Yeah.","start":586.38,"end":586.88,"sentiment":"neutral","sentiment_score":-0.018239466473460197},{"text":"No.","start":587.02,"end":587.52,"sentiment":"neutral","sentiment_score":-0.06957672536373138},{"text":"The off on is the brand of the Internet, I think, but the modem itself behind it is written TP Link.","start":587.66003,"end":593.44,"sentiment":"neutral","sentiment_score":-0.056255479476281574}],"sentiment":"neutral","sentiment_score":-0.048380391439422965,"num_words":26,"start":580.38,"end":593.44},{"sentences":[{"text":"No.","start":599.395,"end":599.715,"sentiment":"neutral","sentiment_score":-0.09590528160333632},{"text":"No.","start":599.715,"end":600.215,"sentiment":"neutral","sentiment_score":-0.11780238896608353},{"text":"There are some numbers as well.","start":602.355,"end":604.215,"sentiment":"neutral","sentiment_score":-0.053722165524959564},{"text":"Model number as well.","start":604.435,"end":606.055,"sentiment":"neutral","sentiment_score":0.060364444740116596},{"text":"Yeah.","start":608.3,"end":608.8,"sentiment":"neutral","sentiment_score":0.03737364709377289}],"sentiment":"neutral","sentiment_score":-0.019785325974225998,"num_words":13,"start":599.395,"end":608.8},{"sentences":[{"text":"Moodle is Archer c 20.","start":609.1,"end":611.83997,"sentiment":"neutral","sentiment_score":0.044388306140899655},{"text":"Yeah.","start":615.01996,"end":615.51996,"sentiment":"neutral","sentiment_score":0.035409070551395416},{"text":"It it says and underneath c 20, underneath it is AC seven fifty wireless dual brand router.","start":626.73505,"end":638.25,"sentiment":"neutral","sentiment_score":0.012855355737402159},{"text":"A c seven fifty wireless dual brand router.","start":643.51,"end":650.49,"sentiment":"neutral","sentiment_score":0.01424538268474862},{"text":"Yeah.","start":666.0,"end":666.32,"sentiment":"neutral","sentiment_score":0.05642721801996231}],"sentiment":"neutral","sentiment_score":0.020196310259052552,"num_words":32,"start":609.1,"end":666.32},{"sentences":[{"text":"I think.","start":666.32,"end":667.06,"sentiment":"neutral","sentiment_score":0.05822267010807991},{"text":"Hello?","start":711.675,"end":712.175,"sentiment":"neutral","sentiment_score":0.033820003271102905},{"text":"So if I go with six month contract.","start":752.56,"end":754.42,"sentiment":"neutral","sentiment_score":-0.00629230891354382},{"text":"Right?","start":754.8,"end":755.3,"sentiment":"neutral","sentiment_score":0.00415925495326519},{"text":"Let's let's let me let me let me finish.","start":756.48,"end":762.74,"sentiment":"neutral","sentiment_score":0.05070898226565785}],"sentiment":"neutral","sentiment_score":0.02668890321538562,"num_words":21,"start":666.32,"end":762.74},{"sentences":[{"text":"Let me finish, please.","start":763.04,"end":764.26,"sentiment":"neutral","sentiment_score":0.07402484677731991},{"text":"So if I go your most popular one, which is called super fiber boost 15 bps slash 20 unlimited, how much will it cost me?","start":764.375,"end":777.735,"sentiment":"neutral","sentiment_score":0.121167251765728},{"text":"So including delta activation, everything.","start":777.735,"end":780.15497,"sentiment":"neutral","sentiment_score":0.021705048531293868},{"text":"Is there or not?","start":782.27,"end":784.43,"sentiment":"neutral","sentiment_score":-0.03459063544869423},{"text":"Or is there any app transmit or 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$87.","start":859.29504,"end":871.59,"sentiment":"neutral","sentiment_score":0.0465047476547105},{"text":"Right?","start":871.59,"end":872.09,"sentiment":"neutral","sentiment_score":0.042647961527109146},{"text":"Okay.","start":885.555,"end":886.055,"sentiment":"neutral","sentiment_score":0.023566465824842453},{"text":"It's collection fee, which is $40.","start":887.795,"end":891.71497,"sentiment":"neutral","sentiment_score":-0.006629054279377063},{"text":"And then I have to pay for the plan, which is $67.","start":891.71497,"end":894.915,"sentiment":"neutral","sentiment_score":0.004168697244798143}],"sentiment":"neutral","sentiment_score":0.021397968699388644,"num_words":34,"start":859.29504,"end":894.915},{"sentences":[{"text":"Right?","start":894.915,"end":895.26,"sentiment":"neutral","sentiment_score":0.0064879367128014565},{"text":"Yes.","start":898.3,"end":898.8,"sentiment":"neutral","sentiment_score":0.0107912365347147},{"text":"So is it other fee a high end fee in it?","start":899.10004,"end":902.16003,"sentiment":"neutral","sentiment_score":-0.06071313623000275},{"text":"Okay.","start":910.38,"end":910.88,"sentiment":"neutral","sentiment_score":0.010022983886301516},{"text":"And and after six months, it will go to $79?","start":911.42505,"end":917.685,"sentiment":"neutral","sentiment_score":0.008986222185194492}],"sentiment":"neutral","sentiment_score":-0.022945004981011152,"num_words":24,"start":894.915,"end":917.685},{"sentences":[{"text":"Yeah.","start":921.745,"end":922.245,"sentiment":"neutral","sentiment_score":0.10440106689929962},{"text":"I see.","start":922.54504,"end":923.36505,"sentiment":"neutral","sentiment_score":0.1104060746729374},{"text":"Okay.","start":931.76,"end":932.26,"sentiment":"neutral","sentiment_score":0.1578216552734375},{"text":"So this this plan, which is 50 MBPS, is work is it good for for Netflix, YouTube, things like that?","start":932.72003,"end":946.935,"sentiment":"neutral","sentiment_score":0.28985903933644297},{"text":"Yeah.","start":954.95,"end":955.27,"sentiment":"neutral","sentiment_score":0.12403825670480728}],"sentiment":"neutral","sentiment_score":0.2561701565980911,"num_words":25,"start":921.745,"end":955.27},{"sentences":[{"text":"With the TV.","start":955.27,"end":956.07,"sentiment":"neutral","sentiment_score":0.11092178026835124},{"text":"Because because I used to have NBN, it was good.","start":956.07,"end":959.13,"sentiment":"neutral","sentiment_score":0.10708945468068123},{"text":"But this super network, I don't know what that super mean.","start":959.43,"end":962.97003,"sentiment":"neutral","sentiment_score":-0.024857064878398723},{"text":"Yeah.","start":967.43,"end":967.93,"sentiment":"neutral","sentiment_score":0.10415567457675934},{"text":"So Okay.","start":969.565,"end":980.785,"sentiment":"neutral","sentiment_score":0.21650175005197525}],"sentiment":"neutral","sentiment_score":0.061755235134451476,"num_words":27,"start":955.27,"end":980.785},{"sentences":[{"text":"So I mean like, me I mean so is the what what is the difference between 15 bps of Super Network and 15 bps of NBN?","start":984.3,"end":995.2,"sentiment":"neutral","sentiment_score":0.04834229771334391},{"text":"Okay.","start":1009.09503,"end":1009.59503,"sentiment":"neutral","sentiment_score":-0.0730142742395401},{"text":"I see.","start":1015.55,"end":1016.37,"sentiment":"neutral","sentiment_score":-0.05938556231558323},{"text":"I see.","start":1021.47,"end":1022.05,"sentiment":"neutral","sentiment_score":-0.019211293198168278},{"text":"I see.","start":1028.9551,"end":1029.6951,"sentiment":"neutral","sentiment_score":-0.0077793048694729805}],"sentiment":"neutral","sentiment_score":0.030640398349725838,"num_words":33,"start":984.3,"end":1029.6951},{"sentences":[{"text":"I see.","start":1032.2351,"end":1033.055,"sentiment":"neutral","sentiment_score":-0.008294840808957815},{"text":"Okay.","start":1034.7151,"end":1035.2151,"sentiment":"neutral","sentiment_score":0.00018172338604927063},{"text":"Leave it with me because let me see.","start":1036.0751,"end":1039.6151,"sentiment":"neutral","sentiment_score":-0.015424736309796572},{"text":"Because I have also another company.","start":1039.995,"end":1043.4,"sentiment":"neutral","sentiment_score":-0.02195707894861698},{"text":"So whatever I will see if I compare you and with that company, whatever is, like, positive, I will go with that.","start":1043.9401,"end":1051.7201,"sentiment":"neutral","sentiment_score":0.13605781716548584}],"sentiment":"neutral","sentiment_score":0.06978778603176276,"num_words":39,"start":1032.2351,"end":1051.7201},{"sentences":[{"text":"I didn't get you.","start":1084.7051,"end":1086.005,"sentiment":"neutral","sentiment_score":0.002286638133227825},{"text":"That that is that is 60 $7.","start":1086.305,"end":1089.905,"sentiment":"neutral","sentiment_score":0.02289367387337344},{"text":"Right?","start":1089.905,"end":1090.405,"sentiment":"neutral","sentiment_score":0.03879236429929733},{"text":"Yeah.","start":1095.265,"end":1095.765,"sentiment":"neutral","sentiment_score":0.03574742376804352},{"text":"Yeah.","start":1097.025,"end":1097.525,"sentiment":"neutral","sentiment_score":0.03755541145801544}],"sentiment":"neutral","sentiment_score":0.020106962083705833,"num_words":14,"start":1084.7051,"end":1097.525},{"sentences":[{"text":"Yeah.","start":1102.15,"end":1102.65,"sentiment":"neutral","sentiment_score":0.07276706397533417},{"text":"Yeah.","start":1106.55,"end":1107.05,"sentiment":"neutral","sentiment_score":0.05681822448968887},{"text":"Yeah.","start":1116.005,"end":1116.505,"sentiment":"neutral","sentiment_score":0.07832838594913483},{"text":"So do you you do you saying that if I like like, basically, for six months, you are charging me for five months, one month is scheduled for your side.","start":1130.57,"end":1140.65,"sentiment":"neutral","sentiment_score":0.03134539093201359},{"text":"Right?","start":1140.65,"end":1141.125,"sentiment":"neutral","sentiment_score":0.02054532617330551}],"sentiment":"neutral","sentiment_score":0.034377080251407975,"num_words":34,"start":1102.15,"end":1141.125},{"sentences":[{"text":"Okay.","start":1144.005,"end":1144.505,"sentiment":"neutral","sentiment_score":0.08346473425626755},{"text":"So for if I pay now, like, that 20 dollars for the modem delivery and the $65 for the monthly, do you said I will not receive any other invoice until July 18?","start":1161.8,"end":1177.3049,"sentiment":"neutral","sentiment_score":-0.005157682198015126},{"text":"July 20.","start":1186.9299,"end":1188.1499,"sentiment":"neutral","sentiment_score":0.019406567327678204},{"text":"Okay.","start":1190.5299,"end":1191.0299,"sentiment":"neutral","sentiment_score":0.07646876573562622},{"text":"Okay.","start":1195.945,"end":1196.4249,"sentiment":"positive","sentiment_score":0.38802289962768555}],"sentiment":"neutral","sentiment_score":0.010962263730011489,"num_words":38,"start":1144.005,"end":1196.4249},{"sentences":[{"text":"That's a good that's a good offer as well.","start":1196.4249,"end":1198.845,"sentiment":"positive","sentiment_score":0.609168506330914},{"text":"Okay.","start":1198.985,"end":1199.3049,"sentiment":"neutral","sentiment_score":0.2745235860347748},{"text":"Let me also leave it with me, and that was a good point you made it.","start":1199.3049,"end":1203.325,"sentiment":"positive","sentiment_score":0.356460589915514},{"text":"And I will I will see with the my next my last company, and then I will come back to you.","start":1203.865,"end":1211.65,"sentiment":"neutral","sentiment_score":0.11527473426290921},{"text":"I have I have to be through the with the spending in these days.","start":1211.8301,"end":1216.73,"sentiment":"neutral","sentiment_score":0.018873223768813268}],"sentiment":"neutral","sentiment_score":0.23189187104829023,"num_words":61,"start":1196.4249,"end":1216.73},{"sentences":[{"text":"Yeah.","start":1218.31,"end":1218.81,"sentiment":"neutral","sentiment_score":0.08615400642156601},{"text":"I see.","start":1226.1649,"end":1226.9049,"sentiment":"neutral","sentiment_score":0.15644534677267075},{"text":"Awesome.","start":1226.965,"end":1227.465,"sentiment":"positive","sentiment_score":0.48378580808639526},{"text":"Thank you so much.","start":1228.565,"end":1229.705,"sentiment":"positive","sentiment_score":0.574619323015213},{"text":"Thank you.","start":1229.9249,"end":1230.6649,"sentiment":"positive","sentiment_score":0.8235402703285217}],"sentiment":"positive","sentiment_score":0.4828388340771198,"num_words":10,"start":1218.31,"end":1230.6649},{"sentences":[{"text":"Bye.","start":1232.645,"end":1233.145,"sentiment":"neutral","sentiment_score":-0.08192585408687592}],"sentiment":"neutral","sentiment_score":-0.08192585408687592,"num_words":1,"start":1232.645,"end":1233.145}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi, Narayan. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Yeah. Thank you. I'm looking to draw to take a new Internet for my new house. I am wondering if you could help. I went through your website, and\n\nChannel 0: Okay.\n\nChannel 1: I found a few of our few plan. So I was looking to leave here.\n\nChannel 0: Okay.\n\nChannel 1: Basically,\n\nChannel 0: May I know your address, please,\n\nChannel 1: 7\n\nChannel 0: for me to check the availability?\n\nChannel 1: 11711 Slash 200\n\nChannel 0: Sorry?\n\nChannel 1: and 2711\n\nChannel 0: Seven zero nine slash\n\nChannel 1: Slash\n\nChannel 0: okay. 711 Slash\n\nChannel 1: slash two two zero\n\nChannel 0: 220. Mhmm.\n\nChannel 1: Melrose Drive,\n\nChannel 0: Sorry?\n\nChannel 1: M E\n\nChannel 0: Mel mhmm.\n\nChannel 1: M E L R 0 S E\n\nChannel 0: Melrose.\n\nChannel 1: Drive,\n\nChannel 0: Mhmm.\n\nChannel 1: Philip.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes,\n\nChannel 0: A C T 2606.\n\nChannel 1: please.\n\nChannel 0: Is it a Wover Unit?\n\nChannel 1: Yes. The mobile unit. Yeah.\n\nChannel 0: Wover Unit 7711220\n\nChannel 1: Yes.\n\nChannel 0: Melrose. Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Yes.\n\nChannel 0: K. Hello?\n\nChannel 1: Yes, please.\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, Supa Network is available at the address. So on our website, airtel.net.au, please go to the networks, then Supa Networks, then there you'll see the\n\nChannel 1: Say it say\n\nChannel 0: avail\n\nChannel 1: it again.\n\nChannel 0: airtel.net.eu.\n\nChannel 1: Yeah. I\n\nChannel 0: Then\n\nChannel 1: am\n\nChannel 0: yeah. Then proceed to the networks. There's a top a tab at the upper part of the website. Then once you click the networks, you'll see SupaNetworks on the available\n\nChannel 1: good. Yes.\n\nChannel 0: list. Then there, you'll see the available plan speed that we have and the available routers and the contract term.\n\nChannel 1: Okay. It says build okay.\n\nChannel 0: Mhmm.\n\nChannel 1: There are super fiber boost.\n\nChannel 0: Yeah.\n\nChannel 1: One is 51 is 59 plus\n\nChannel 0: Mhmm.\n\nChannel 1: $59. The other is\n\nChannel 0: Yeah.\n\nChannel 1: 67\n\nChannel 0: So\n\nChannel 1: dollar like that.\n\nChannel 0: mhmm. So the discount is applicable if you select six month, twenty four, or twenty four month contract. You'll be having 15% discount for the first six months.\n\nChannel 1: Okay. For example,\n\nChannel 0: Mhmm.\n\nChannel 1: if I if I contract with you for six months, so it will be $65, $67,\n\nChannel 0: Mhmm.\n\nChannel 1: or\n\nChannel 0: For\n\nChannel 1: less\n\nChannel 0: example,\n\nChannel 1: than that?\n\nChannel 0: you select the our cheapest one, which is the $69.95. So if you select the six month contract, you'll be you'll just be billed for $59.45 only since there's a 15% discount.\n\nChannel 1: After after\n\nChannel 0: And\n\nChannel 1: six happen?\n\nChannel 0: After six months, it'll be back to its original price, which is $59.45. I'm sorry. 69.95, yeah, dollars per month. You'll also be having a free month for your first month of service if you select the six, twelve, or twenty four month contract\n\nChannel 1: So\n\nChannel 0: and\n\nChannel 1: if\n\nChannel 0: a free\n\nChannel 1: if\n\nChannel 0: router.\n\nChannel 1: I if I go with the 50\n\nChannel 0: Mhmm.\n\nChannel 1: MBPS, which is $67,\n\nChannel 0: Sixty seven. Mhmm. Yeah.\n\nChannel 1: so this is also six months. Right? For six months, less than fifteen percent six for six months contract. Right?\n\nChannel 0: Yeah. For\n\nChannel 1: And\n\nChannel 0: the six months.\n\nChannel 1: okay. So is the so at this unit, there are a couple of boxes and and thing. So do you so what will happen, for example, if I choose this? So does will you send me the router or I have this? Because I have too many boxes here.\n\nI don't know which one is what does it mean.\n\nChannel 0: Mhmm. Is it a block box mounted on your wall?\n\nChannel 1: Let me This is black box and the there are there are three boxes. One is big, One is small. I added it with onsen on it.\n\nChannel 0: Is it all mounted on your wall?\n\nChannel 1: They are all in\n\nChannel 0: Attached\n\nChannel 1: the two\n\nChannel 0: to the\n\nChannel 1: four\n\nChannel 0: wall.\n\nChannel 1: below the wall. One is on that surface.\n\nChannel 0: Sorry? One is at d\n\nChannel 1: At at the at the surface.\n\nChannel 0: Okay. I see. Mhmm. What is the color of that box? The one that at the surface.\n\nChannel 1: It is do you want me to give you the number? The the brand name, like, something like that?\n\nChannel 0: Yeah. Actually, does it has a a antenna on it?\n\nChannel 1: It it has got antenna in it, and the antenna is gray.\n\nChannel 0: Antenna.\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: and the front one is black, but behind it, also gray.\n\nChannel 0: Okay. Actually, we can check that one. But since you'll be selecting six month contract, we can provide you a new one. Because if ever you'll be o you'll be using your own router, you'll be the one who will configure it. I will send you an email instruction for that.\n\nSo instead of configuring it yourself, we can just provide you the free one, which is already preconfigured. You just\n\nChannel 1: Yep.\n\nChannel 0: need to connect it to the block box that you can see on your wall that has\n\nChannel 1: Yeah.\n\nChannel 0: a light in it. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: We'll\n\nChannel 1: I've\n\nChannel 0: go\n\nChannel 1: got\n\nChannel 0: into\n\nChannel 1: Big\n\nChannel 0: yeah. We'll\n\nChannel 1: box.\n\nChannel 0: provide you a cable for it to connect.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Then for a few minutes, the connection should be established because the router is already configured on before we send it to you.\n\nChannel 1: Okay. So does\n\nChannel 0: K.\n\nChannel 1: that come free, or do I have to pay for it?\n\nChannel 0: That is free if you select a six month contract, twelve or twenty four month. But if no contract, you can purchase one from us, or we can check that router if it's compatible with OPTIX fiber upgrade connection. Because not all router is working with our service, it should be compatible. So we can check it if ever.\n\nChannel 1: Yeah. Because\n\nChannel 0: Mhmm.\n\nChannel 1: it looks it gets a new apartment, and everything is brand new. And it is awesome. Let me hold on, please. Yeah. I I think it is The the router is okay.\n\nI have got the route the router is from Ocone. Ocone.\n\nChannel 0: Occom?\n\nChannel 1: Yeah.\n\nChannel 0: Can you spell that,\n\nChannel 1: O w c o m.\n\nChannel 0: please? O, double c, o m. Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: Ocum is it a Wi Fi six router, it says?\n\nChannel 1: It is router ID number password. Yeah. It is router.\n\nChannel 0: It's the brand and model of it is just Occom.\n\nChannel 1: At the top, it mentioned open.\n\nChannel 0: Mhmm.\n\nChannel 1: TP\n\nChannel 0: Alcon TIPLINK router.\n\nChannel 1: Link. Yeah. Yeah. No. The off on is the brand of the Internet, I think, but the modem itself behind it is written TP Link.\n\nChannel 0: Tippelink. It's only Tippelink. No other\n\nChannel 1: No. No.\n\nChannel 0: word or number?\n\nChannel 1: There are some numbers as well. Model number as well.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Moodle is Archer c 20.\n\nChannel 0: Mhmm. Archer c 20.\n\nChannel 1: Yeah.\n\nChannel 0: Is it the it says Wi Fi six router or only Archer c 20?\n\nChannel 1: It it says and underneath c 20, underneath it is AC seven fifty wireless dual brand router.\n\nChannel 0: Sorry. A c 70.\n\nChannel 1: A c seven fifty\n\nChannel 0: Seven fifteen. Mhmm.\n\nChannel 1: wireless dual brand router.\n\nChannel 0: Wireless dual band router. Okay. Is it okay if I put you on hold? Let me just check the compatibility of that router. Yeah.\n\nIs it turned on right now?\n\nChannel 1: Yeah. I think.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Upon checking the router, it says here it has a authentic PPPoE authentication, which will be needing for us to connect to the service if ever. But sometimes, for some reason, we cannot establish a connection, especially if the router is not brand new. The issue might be it's still connected with this with its previous provider or its lock, so we can configure it manually. But if you want to use that one, we can check it further.\n\nChannel 1: So if I go with six month contract. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: Let's\n\nChannel 0: Yeah.\n\nChannel 1: let's\n\nChannel 0: If, yeah, if you go with the six month contract, actually, we\n\nChannel 1: let me let me let me finish. Let me finish, please. So if I go your most popular one, which is called super fiber boost 15 bps\n\nChannel 0: Mhmm.\n\nChannel 1: slash 20 unlimited,\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: how much will it cost me? So including delta activation, everything. Is there or not? Or is there any app transmit or not?\n\nChannel 0: The 25 over 10 MBPS?\n\nChannel 1: No. 50 MBPS.\n\nChannel 0: Okay. The standard one. So if you proceed with six month contract, you'll be paying for the upfront the $67.45 and the delivery fee of the router, which is $20. And\n\nChannel 1: Say it again?\n\nChannel 0: yeah. So if you'll proceed with the six month contract, we're going to provide you the free router, which is the a x 3,000 Wi Fi router. And for the upfront payment, like, for example, you sign up today, you'll only be paying the plan price, which is $67.45\n\nChannel 1: Yeah.\n\nChannel 0: plus the delivery fee for the router, $20, then the six month contract, which is $20 as well.\n\nChannel 1: Okay. So I so I'm going to pay $60.67 dollars plus $20, which is $87. Right?\n\nChannel 0: $28 for the delivery fee and another $20 for the six month contract.\n\nChannel 1: Okay.\n\nChannel 0: For the connection fee. Mhmm.\n\nChannel 1: It's collection fee,\n\nChannel 0: Yeah.\n\nChannel 1: which is $40. And then I have to pay for the plan, which is $67. Right?\n\nChannel 0: Yeah. $67.45.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: So is it other fee a high end fee in it?\n\nChannel 0: No. That's all the that's the total for your upfront.\n\nChannel 1: Okay. And\n\nChannel 0: Yeah. So and\n\nChannel 1: and\n\nChannel 0: also yeah.\n\nChannel 1: after six months, it will go to $79?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yeah. I see.\n\nChannel 0: After six months, it will go back to its original price, which is $79.95.\n\nChannel 1: Okay. So this this plan, which\n\nChannel 0: Mhmm.\n\nChannel 1: is 50 MBPS, is work is it good for for Netflix, YouTube, things like that?\n\nChannel 0: Yeah. That's should be working fine with your TV, you mean?\n\nChannel 1: Yeah. With\n\nChannel 0: And\n\nChannel 1: the\n\nChannel 0: your\n\nChannel 1: TV.\n\nChannel 0: devices.\n\nChannel 1: Because because\n\nChannel 0: Yeah.\n\nChannel 1: I used to have NBN, it was good. But this super network, I don't know what that super mean.\n\nChannel 0: Mhmm. The Supa network?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Actually, our Supa network is already boosted, so you should it should work fine with your TV and other devices. Actually,\n\nChannel 1: Okay.\n\nChannel 0: it's good for three to five users.\n\nChannel 1: So I mean like, me I mean so is the what what is the difference between 15 bps of Super Network and 15 bps of NBN?\n\nChannel 0: Actually, upon checking your address, it's the address is under Supa Network, so\n\nChannel 1: Okay.\n\nChannel 0: we cannot register it to NBN if ever.\n\nChannel 1: I\n\nChannel 0: Because\n\nChannel 1: see.\n\nChannel 0: the scope of your area is only Supa network. It's not NBN. Yeah.\n\nChannel 1: I see.\n\nChannel 0: So we do not have other option for the network. It's only Supa\n\nChannel 1: I\n\nChannel 0: at\n\nChannel 1: see.\n\nChannel 0: the address, not NBN. Yeah.\n\nChannel 1: I see.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Leave it with me because let me see. Because I have also another company. So whatever\n\nChannel 0: Okay.\n\nChannel 1: I will see if I compare you and with that company, whatever is,\n\nChannel 0: Yeah.\n\nChannel 1: like,\n\nChannel 0: Mhmm.\n\nChannel 1: positive, I will\n\nChannel 0: Sure.\n\nChannel 1: go with that.\n\nChannel 0: Yeah. Sure. Just also forgot to add that for your first month, it will be a free service. So for example, you're you'll be signing up today for you're still going to pay for the upfront payment, But your first you'll receive your first bill on July since you already paid for the first your first month of service.\n\nChannel 1: I didn't get you. That that is that is 60\n\nChannel 0: Yeah.\n\nChannel 1: $7.\n\nChannel 0: I\n\nChannel 1: Right?\n\nChannel 0: Yeah. So, for example, you'll be signing up today,\n\nChannel 1: Yeah.\n\nChannel 0: May 18.\n\nChannel 1: Yeah.\n\nChannel 0: So May 18 up to June 18,\n\nChannel 1: Yeah.\n\nChannel 0: that is a free month, free service.\n\nChannel 1: Yeah.\n\nChannel 0: So for your next month, which is June 19 to July 19,\n\nChannel 1: Yeah.\n\nChannel 0: that will be credited for your upfront payment. The one that the one that you make a payment your first payment, which is the upfront, we'll\n\nChannel 1: So do\n\nChannel 0: credit\n\nChannel 1: you\n\nChannel 0: that\n\nChannel 1: you\n\nChannel 0: one.\n\nChannel 1: do you saying that if I like like, basically, for six months, you are charging me for five months, one month is scheduled for your side. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: Because the first month is free. But you still need to settle the upfront payment, but we'll credit it on for the for your month of June to July. So you'll not be receiving an invoice for that month since you\n\nChannel 1: So\n\nChannel 0: already\n\nChannel 1: for\n\nChannel 0: paid.\n\nChannel 1: if I pay now, like, that 20\n\nChannel 0: Mhmm.\n\nChannel 1: dollars for the modem delivery and\n\nChannel 0: Mhmm.\n\nChannel 1: the $65\n\nChannel 0: Mhmm.\n\nChannel 1: for the monthly, do you said I will not receive any other invoice until July 18?\n\nChannel 0: Yeah. That's correct. You'll receive your first invoice on July 20.\n\nChannel 1: July 20.\n\nChannel 0: Yeah. Since\n\nChannel 1: Okay.\n\nChannel 0: the first month is credited and your front payment is credited as well.\n\nChannel 1: Okay. That's a good that's a good offer as well. Okay. Let me also leave it with me, and that was a good point you made it. And I will I will see with the my next my last company, and then I will come back to you.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Sure.\n\nChannel 1: have I have to be through the with the spending in these days.\n\nChannel 0: Yeah. Just\n\nChannel 1: Yeah.\n\nChannel 0: sign up an order via our website if ever you consider us.\n\nChannel 1: I see. Awesome.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you so much. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.1828659474849701},{"text":"Good morning.","start":2.08,"end":2.72,"sentiment":"positive","sentiment_score":0.4355732202529907},{"text":"This is Maureen from Erto tech support.","start":2.72,"end":5.46,"sentiment":"positive","sentiment_score":0.373910733631679},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.3390292177597682}],"sentiment":"positive","sentiment_score":0.3565976768732071,"channel":0,"num_words":16,"start":1.5999999,"end":7.54},{"sentences":[{"text":"Hi, Narayan.","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.1809048429131508},{"text":"How are you?","start":9.04,"end":9.94,"sentiment":"neutral","sentiment_score":0.20718900362650552}],"sentiment":"neutral","sentiment_score":0.19667533934116363,"channel":1,"num_words":5,"start":8.24,"end":9.94},{"sentences":[{"text":"Yes.","start":10.48,"end":10.719999,"sentiment":"positive","sentiment_score":0.3838560283184051},{"text":"I'm good.","start":10.719999,"end":11.2,"sentiment":"positive","sentiment_score":0.5413771122694016},{"text":"Thanks for asking.","start":11.2,"end":12.0,"sentiment":"positive","sentiment_score":0.6749515930811564},{"text":"How are you?","start":12.0,"end":12.705,"sentiment":"positive","sentiment_score":0.35735829671223956}],"sentiment":"positive","sentiment_score":0.5070599913597107,"channel":0,"num_words":9,"start":10.48,"end":12.705},{"sentences":[{"text":"Yeah.","start":13.28,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.2748323976993561},{"text":"Thank 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spending in these days.","start":1212.55,"end":1216.73,"sentiment":"neutral","sentiment_score":0.016995148016856268}],"sentiment":"neutral","sentiment_score":0.016995148016856268,"channel":1,"num_words":13,"start":1212.55,"end":1216.73},{"sentences":[{"text":"Yeah.","start":1217.1849,"end":1217.6849,"sentiment":"neutral","sentiment_score":0.06893710792064667},{"text":"Just","start":1218.065,"end":1218.565,"sentiment":"neutral","sentiment_score":0.07581362873315811}],"sentiment":"neutral","sentiment_score":0.07237536832690239,"channel":0,"num_words":2,"start":1217.1849,"end":1218.565},{"sentences":[{"text":"Yeah.","start":1218.31,"end":1218.81,"sentiment":"neutral","sentiment_score":0.08615400642156601}],"sentiment":"neutral","sentiment_score":0.08615400642156601,"channel":1,"num_words":1,"start":1218.31,"end":1218.81},{"sentences":[{"text":"sign up an order via our website if ever you consider 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The representative, Maureen, confirms his address and provides information about the available plan speed and routers for the new internet plan. The customer is informed that the new internet plan is available for $69.45 per month and can be purchased from the representative. The agent explains that the new internet plan is compatible with OPTIX fiber upgrade connection and provides information on the router and the cost of the plan. The customer is given information on how to sign up for the service plan and is reminded to contact the agent if they need further assistance."},"intents":{"segments":[{"text":"I'm looking to draw to take a new Internet for my new house. I am wondering if you could help.","start_word":33,"end_word":52,"intents":[{"intent":"Request internet assistance","confidence_score":0.00328156}]},{"text":"Basically, May I know your address, please, 7 for me to check the availability?","start_word":76,"end_word":89,"intents":[{"intent":"Check availability","confidence_score":0.7047619}]},{"text":"So after checking the address, Supa Network is available at the address. So on our website, airtel.net.au, please go to the networks, then Supa Networks, then there you'll see the Say it say avail it again. airtel.net.","start_word":176,"end_word":212,"intents":[{"intent":"Access networks","confidence_score":0.016672656}]},{"text":"Then there, you'll see the available plan speed that we have and the available routers and the contract term. Okay.","start_word":250,"end_word":269,"intents":[{"intent":"Check plan speed","confidence_score":0.31085333}]},{"text":"So the discount is applicable if you select six month, twenty four, or twenty four month contract. You'll be having 15% discount for the first six months. Okay.","start_word":299,"end_word":326,"intents":[{"intent":"Access contract term","confidence_score":0.08648137},{"intent":"Discount discount","confidence_score":0.032455277}]},{"text":"if I if I contract with you for six months, so it will be $65, $67, Mhmm.","start_word":330,"end_word":346,"intents":[{"intent":"Ask about pricing","confidence_score":0.0022380252}]},{"text":"You'll also be having a free month for your first month of service if you select the six, twelve, or twenty four month contract So and if a free if router. I if I go with the 50 Mhmm. MBPS, which is $67, Sixty seven. Mhmm. Yeah. so this is also six months. Right? For six months, less than fifteen percent six for six months contract. Right? Yeah.","start_word":410,"end_word":477,"intents":[{"intent":"Ask about free month","confidence_score":0.02760244}]},{"text":"Is it a block box mounted on your wall?","start_word":543,"end_word":551,"intents":[{"intent":"Ask about box placement","confidence_score":0.011577831}]},{"text":"What is the color of that box? The one that at the surface.","start_word":620,"end_word":632,"intents":[{"intent":"Ask about color of box","confidence_score":0.08710829},{"intent":"Ask for product color","confidence_score":0.00012611861}]},{"text":"What is the color of that box? The one that at the surface. It is do you want me to give you the number? The the brand name, like, something like that? Yeah. Actually, does it has a a antenna on it? It it has got antenna in it, and the antenna is gray. Antenna.","start_word":620,"end_word":674,"intents":[{"intent":"Ask about antenna color","confidence_score":0.22750992}]},{"text":"I will send you an email instruction for that. So instead of configuring it yourself, we can just provide you the free one, which is already preconfigured. You just Yep.","start_word":730,"end_word":759,"intents":[{"intent":"Provide router instructions","confidence_score":0.095877424}]},{"text":"need to connect it to the block box that you can see on your wall that has Yeah.","start_word":760,"end_word":777,"intents":[{"intent":"Confirm network connection","confidence_score":0.00011925242}]},{"text":"Because not all router is working with our service, it should be compatible. So we can check it if ever. Yeah.","start_word":880,"end_word":900,"intents":[{"intent":"Confirm router compatibility","confidence_score":0.042966675}]},{"text":"It is router ID number password. Yeah.","start_word":975,"end_word":981,"intents":[{"intent":"Provide router id","confidence_score":0.054687243}]},{"text":"I will see if I compare you and with that company, whatever is, Yeah.","start_word":1741,"end_word":1754,"intents":[{"intent":"Compare plans","confidence_score":0.005653885}]},{"text":"Just also forgot to add that for your first month, it will be a free service. So for example, you're you'll be signing up today for you're still going to pay for the upfront payment, But your first you'll receive your first bill on July since you already paid for the first your first month of service. I didn't get you.","start_word":1766,"end_word":1826,"intents":[{"intent":"Inquire about billing and payment schedule","confidence_score":0.00026712316},{"intent":"Sign up for a service","confidence_score":0.000267946}]},{"text":"So for your next month, which is June 19 to July 19, Yeah.","start_word":1866,"end_word":1878,"intents":[{"intent":"Confirm payment date","confidence_score":0.060748734}]},{"text":"So for your next month, which is June 19 to July 19, Yeah. that will be credited for your upfront payment. The one that the one that you make a payment your first payment, which is the upfront, we'll So do credit you that you one. do you saying that if I like like, basically, for six months, you are charging me for five months, one month is scheduled for your side. Right? Yeah.","start_word":1866,"end_word":1939,"intents":[{"intent":"Confirm payment period","confidence_score":0.00019414647},{"intent":"Inquire about payment timeline","confidence_score":0.0048740213}]},{"text":"Thank Okay. you so much.","start_word":2134,"end_word":2138,"intents":[{"intent":"Express gratitude","confidence_score":0.06089113},{"intent":"Confirm understanding","confidence_score":0.0065271286}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1828659474849701},{"text":"Good morning. This is Maureen from Erto tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3914092183113098},{"text":"How can I assist you today? Hi, Narayan. How are you?","start_word":10,"end_word":20,"sentiment":"neutral","sentiment_score":0.249831423163414},{"text":"Yes. I'm good. Thanks for asking. How are you?","start_word":21,"end_word":29,"sentiment":"positive","sentiment_score":0.5040547847747803},{"text":"Yeah.","start_word":30,"end_word":30,"sentiment":"neutral","sentiment_score":0.2748323976993561},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.45953369140625},{"text":"I'm looking to draw to take a new Internet for my new house. I am wondering if you could help. I went through your website, and Okay. I found a few of our few plan. So I was looking to leave here. Okay. Basically, May I know your address, please, 7 for me to check the availability? 11711 Slash 200 Sorry? and 2711 Seven zero nine slash Slash okay. 711 Slash slash two two zero 220. Mhmm. Melrose Drive, Sorry? M E Mel mhmm. M E L R 0 S E Melrose. Drive, Mhmm. Philip. Mhmm. Yes, A C T 2606. please. Is it a Wover Unit? Yes. The mobile unit. Yeah. Wover Unit 7711220 Yes. Melrose. Okay. Is it okay if I put you on hold? Let me just check the address. Yes. K. Hello? Yes, please. Yes. Thank you for waiting. So after checking the address, Supa Network is available at the address. So on our website, airtel.net.au, please go to the networks, then Supa Networks, then there you'll see the Say it say avail it again. airtel.net.eu. Yeah. I Then am yeah. Then proceed to the networks. There's a top a tab at the upper part of the website. Then once you click the networks, you'll see SupaNetworks on the available good. Yes. list. Then there, you'll see the available plan speed that we have and the available routers and the contract term. Okay. It says build okay. Mhmm. There are super fiber boost. Yeah. One is 51 is 59 plus Mhmm. $59. The other is Yeah. 67 So dollar like that. mhmm. So the discount is applicable if you select six month, twenty four, or twenty four month contract. You'll be having 15% discount for the first six months. Okay. For example, Mhmm. if I if I contract with you for six months, so it will be $65, $67, Mhmm. or For less example, than that? you select the our cheapest one, which is the $69.95. So if you select the six month contract, you'll be you'll just be billed for $59.45 only since there's a 15% discount. After after And six happen? After six months, it'll be back to its original price, which is $59.45. I'm sorry. 69.95, yeah, dollars per month. You'll also be having a free month for your first month of service if you select the six, twelve, or twenty four month contract So and if a free if router. I if I go with the 50 Mhmm. MBPS, which is $67, Sixty seven. Mhmm. Yeah. so this is also six months. Right? For six months, less than fifteen percent six for six months contract. Right? Yeah. For And the six months. okay. So is the so at this unit, there are a couple of boxes and and thing. So do you so what will happen, for example, if I choose this? So does will you send me the router or I have this? Because I have too many boxes here. I don't know which one is what does it mean. Mhmm. Is it a block box mounted on your wall? Let me This is black box and the there are there are three boxes. One is big, One is small. I added it with onsen on it. Is it all mounted on your wall? They are all in Attached the two to the four wall. below the wall. One is on that surface. Sorry? One is at d At at the at the surface. Okay. I see. Mhmm. What is the color of that box? The one that at the surface. It is do you want me to give you the number? The the brand name, like, something like that? Yeah. Actually, does it has a a antenna on it? It it has got antenna in it, and the antenna is gray. Antenna. And Mhmm. and the front one is black, but behind it, also gray. Okay. Actually, we can check that one. But since you'll be selecting six month contract, we can provide you a new one. Because if ever you'll be o you'll be using your own router, you'll be the one who will configure it. I will send you an email instruction for that. So instead of configuring it yourself, we can just provide you the free one, which is already preconfigured. You just Yep. need to connect it to the block box that you can see on your wall that has Yeah. a light in it. Yeah. Yes. We'll I've go got into Big yeah. We'll box. provide you a cable for it to connect. Okay. Yeah. Then for a few minutes, the connection should be established because the router is already configured on before we send it to you. Okay. So does K. that come free, or do I have to pay for it? That is free if you select a six month contract, twelve or twenty four month. But if no contract, you can purchase one from us, or we can check that router if it's compatible with OPTIX fiber upgrade connection. Because not all router is working with our service, it should be compatible. So we can check it if ever. Yeah. Because Mhmm.","start_word":33,"end_word":902,"sentiment":"neutral","sentiment_score":0.0383147059243986},{"text":"it looks it gets a new apartment, and everything is brand new. And it is awesome.","start_word":903,"end_word":918,"sentiment":"positive","sentiment_score":0.4744517505168915},{"text":"Let me hold on, please. Yeah. I I think it is The the router is okay. I have got the route the router is from Ocone. Ocone. Occom? Yeah. Can you spell that, O w c o m. please? O, double c, o m. Mhmm. Yes. Ocum is it a Wi Fi six router, it says? It is router ID number password. Yeah. It is router. It's the brand and model of it is just Occom. At the top, it mentioned open. Mhmm. TP Alcon TIPLINK router. Link. Yeah. Yeah. No. The off on is the brand of the Internet, I think, but the modem itself behind it is written TP Link. Tippelink. It's only Tippelink. No other No. No. word or number? There are some numbers as well. Model number as well. Okay. Yeah. Moodle is Archer c 20. Mhmm. Archer c 20. Yeah. Is it the it says Wi Fi six router or only Archer c 20? It it says and underneath c 20, underneath it is AC seven fifty wireless dual brand router. Sorry. A c 70. A c seven fifty Seven fifteen. Mhmm. wireless dual brand router. Wireless dual band router. Okay. Is it okay if I put you on hold? Let me just check the compatibility of that router. Yeah. Is it turned on right now? Yeah. I think. Okay. Hang on. Hello? Hello? Yes. Upon checking the router, it says here it has a authentic PPPoE authentication, which will be needing for us to connect to the service if ever. But sometimes, for some reason, we cannot establish a connection, especially if the router is not brand new. The issue might be it's still connected with this with its previous provider or its lock, so we can configure it manually. But if you want to use that one, we can check it further. So if I go with six month contract. Right? Mhmm. Let's Yeah. let's If, yeah, if you go with the six month contract, actually, we let me let me let me finish. Let me finish, please. So if I go your most popular one, which is called super fiber boost 15 bps Mhmm. slash 20 unlimited, Mhmm. Mhmm. how much will it cost me? So including delta activation, everything. Is there or not? Or is there any app transmit or not? The 25 over 10 MBPS? No. 50 MBPS. Okay. The standard one. So if you proceed with six month contract, you'll be paying for the upfront the $67.45 and the delivery fee of the router, which is $20. And Say it again? yeah. So if you'll proceed with the six month contract, we're going to provide you the free router, which is the a x 3,000 Wi Fi router. And for the upfront payment, like, for example, you sign up today, you'll only be paying the plan price, which is $67.45 Yeah. plus the delivery fee for the router, $20, then the six month contract, which is $20 as well. Okay. So I so I'm going to pay $60.67 dollars plus $20, which is $87. Right? $28 for the delivery fee and another $20 for the six month contract. Okay. For the connection fee. Mhmm. It's collection fee, Yeah. which is $40. And then I have to pay for the plan, which is $67. Right? Yeah. $67.45. Yes. Mhmm. So is it other fee a high end fee in it? No. That's all the that's the total for your upfront. Okay. And Yeah. So and and also yeah. after six months, it will go to $79? Yeah. That's correct. Yeah. I see. After six months, it will go back to its original price, which is $79.95. Okay. So this this plan, which Mhmm. is 50 MBPS, is work is it good for for Netflix, YouTube, things like that? Yeah.","start_word":919,"end_word":1557,"sentiment":"neutral","sentiment_score":0.027068425151912993},{"text":"That's should be working fine with your TV, you mean?","start_word":1558,"end_word":1567,"sentiment":"positive","sentiment_score":0.4337963163852692},{"text":"Yeah. With And the your TV. devices. Because because Yeah. I used to have NBN, it was good. But this super network, I don't know what that super mean. Mhmm. The Supa network? Yeah. Yeah. So Actually, our Supa network is already boosted, so you should it should work fine with your TV and other devices. Actually, Okay.","start_word":1568,"end_word":1625,"sentiment":"neutral","sentiment_score":0.14154432713985443},{"text":"it's good for three to five users.","start_word":1626,"end_word":1632,"sentiment":"positive","sentiment_score":0.3413550555706024},{"text":"So I mean like, me I mean so is the what what is the difference between 15 bps of Super Network and 15 bps of NBN? Actually, upon checking your address, it's the address is under Supa Network, so Okay. we cannot register it to NBN if ever. I Because see. the scope of your area is only Supa network. It's not NBN. Yeah. I see. So we do not have other option for the network. It's only Supa I at see. the address, not NBN. Yeah. I see. Mhmm. Okay. Leave it with me because let me see. Because I have also another company. So whatever Okay. I will see if I compare you and with that company, whatever is, Yeah. like, Mhmm.","start_word":1633,"end_word":1756,"sentiment":"neutral","sentiment_score":-0.007104920373568612},{"text":"positive, I will Sure. go with that.","start_word":1757,"end_word":1763,"sentiment":"positive","sentiment_score":0.41993948817253113},{"text":"Yeah. Sure. Just also forgot to add that for your first month, it will be a free service. So for example, you're you'll be signing up today for you're still going to pay for the upfront payment, But your first you'll receive your first bill on July since you already paid for the first your first month of service. I didn't get you. That that is that is 60 Yeah. $7. I Right? Yeah. So, for example, you'll be signing up today, Yeah. May 18. Yeah. So May 18 up to June 18, Yeah. that is a free month, free service. Yeah. So for your next month, which is June 19 to July 19, Yeah. that will be credited for your upfront payment. The one that the one that you make a payment your first payment, which is the upfront, we'll So do credit you that you one. do you saying that if I like like, basically, for six months, you are charging me for five months, one month is scheduled for your side. Right? Yeah. That's correct. Okay. Because the first month is free. But you still need to settle the upfront payment, but we'll credit it on for the for your month of June to July. So you'll not be receiving an invoice for that month since you So already for paid. if I pay now, like, that 20 Mhmm. dollars for the modem delivery and Mhmm. the $65 Mhmm. for the monthly, do you said I will not receive any other invoice until July 18? Yeah. That's correct. You'll receive your first invoice on July 20. July 20. Yeah. Since Okay. the first month is credited and your front payment is credited as well.","start_word":1764,"end_word":2050,"sentiment":"neutral","sentiment_score":0.05696658045053482},{"text":"Okay. That's a good that's a good offer as well.","start_word":2051,"end_word":2060,"sentiment":"positive","sentiment_score":0.5900000333786011},{"text":"Okay.","start_word":2061,"end_word":2061,"sentiment":"neutral","sentiment_score":0.2745235860347748},{"text":"Let me also leave it with me, and that was a good point you made it.","start_word":2062,"end_word":2077,"sentiment":"positive","sentiment_score":0.35504239797592163},{"text":"And I will I will see with the my next my last company, and then I will come back to you. Okay. I Sure. have I have to be through the with the spending in these days. Yeah. Just Yeah. sign up an order via our website if ever you consider us. I see.","start_word":2078,"end_word":2131,"sentiment":"neutral","sentiment_score":0.08869510889053345},{"text":"Awesome. Yeah. Thank Okay. you so much. Thank you. You're welcome. Bye. Have a great day. Bye.","start_word":2132,"end_word":2148,"sentiment":"positive","sentiment_score":0.6286164136493907}],"average":{"sentiment":"neutral","sentiment_score":0.06238029589113551}}}}