{"metadata":{"transaction_key":"deprecated","request_id":"019d954e-6114-7ac2-aba1-8648dbe17885","sha256":"074831d91c1333b1dc3d3981998123320d0181e8efec7556b203fb38c05d8e8d","created":"2026-04-16T08:00:37.001Z","duration":70.70393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":235,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":263,"output_tokens":263},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":263,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Okay. Okay. I see. May I know if this may I know what is this number? Okay. I see. So for the Ertel engine number, unfortunately, we're not servicing that one. We're only servicing Australian phone numbers. Yeah.","confidence":0.9983798,"words":[{"word":"hello","start":0.96,"end":1.36,"confidence":0.9933963,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1630837619304657},{"word":"good","start":1.36,"end":1.68,"confidence":0.99982184,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.41617879271507263},{"word":"afternoon","start":1.68,"end":2.1599998,"confidence":0.99992126,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3802163600921631},{"word":"this","start":2.1599998,"end":2.3999999,"confidence":0.999949,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.33491116762161255},{"word":"is","start":2.3999999,"end":2.56,"confidence":0.99983597,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3618663251399994},{"word":"maureen","start":2.56,"end":3.06,"confidence":0.93258053,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.45561692118644714},{"word":"from","start":3.1999998,"end":3.52,"confidence":0.9991666,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.41063469648361206},{"word":"airtel","start":3.52,"end":4.0,"confidence":0.82569104,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.3503020405769348},{"word":"tech","start":4.0,"end":4.16,"confidence":0.95467716,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4180298745632171},{"word":"support","start":4.16,"end":4.66,"confidence":0.9998735,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4140333533287048},{"word":"how","start":5.3599997,"end":5.52,"confidence":0.9996586,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4282713532447815},{"word":"can","start":5.52,"end":5.68,"confidence":0.9999707,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4616081118583679},{"word":"i","start":5.68,"end":5.7599998,"confidence":0.9991536,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.41869476437568665},{"word":"assist","start":5.7599998,"end":6.16,"confidence":0.99997544,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.418881893157959},{"word":"you","start":6.16,"end":6.24,"confidence":0.99992085,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4051746726036072},{"word":"today","start":6.24,"end":6.74,"confidence":0.99987596,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2967812418937683},{"word":"mhmm","start":22.925,"end":23.425,"confidence":0.8849117,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.013499995693564417},{"word":"mhmm","start":31.3,"end":31.7,"confidence":0.9691839,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.034448422491550446},{"word":"okay","start":31.7,"end":32.2,"confidence":0.9613973,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05927300080657005},{"word":"okay","start":41.62,"end":41.94,"confidence":0.86970896,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014643466100096704},{"word":"i","start":41.94,"end":42.1,"confidence":0.97525704,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008242497220635414},{"word":"see","start":42.1,"end":42.495,"confidence":0.99910796,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.011861052364110948},{"word":"may","start":43.055,"end":43.215,"confidence":0.97562814,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.004407040774822235},{"word":"i","start":43.215,"end":43.375,"confidence":0.99703085,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011909633874893188},{"word":"know","start":43.375,"end":43.614998,"confidence":0.9998863,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.0007181055843830109},{"word":"if","start":43.614998,"end":43.855,"confidence":0.99706167,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.001221279613673687},{"word":"this","start":43.855,"end":44.335,"confidence":0.9985954,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0001286584883928299},{"word":"may","start":44.655,"end":44.895,"confidence":0.94257456,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.00005515851080417633},{"word":"i","start":44.895,"end":44.975,"confidence":0.989382,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005982644855976105},{"word":"know","start":44.975,"end":45.135,"confidence":0.9993236,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.004853200167417526},{"word":"what","start":45.135,"end":45.375,"confidence":0.9994649,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.006665900349617004},{"word":"is","start":45.375,"end":45.695,"confidence":0.9916393,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009103339165449142},{"word":"this","start":45.695,"end":45.934998,"confidence":0.9982169,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0046755727380514145},{"word":"number","start":45.934998,"end":46.434998,"confidence":0.9996027,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.0030093276873230934},{"word":"okay","start":55.620003,"end":55.86,"confidence":0.75453866,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03141171485185623},{"word":"i","start":55.86,"end":56.100002,"confidence":0.9856959,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05445540323853493},{"word":"see","start":56.100002,"end":56.5,"confidence":0.9982269,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.05280020460486412},{"word":"so","start":56.5,"end":56.9,"confidence":0.9989385,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11231540143489838},{"word":"for","start":56.9,"end":57.140003,"confidence":0.99800843,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1543695479631424},{"word":"the","start":57.140003,"end":57.640003,"confidence":0.99973613,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19148936867713928},{"word":"ertel","start":58.260002,"end":58.760002,"confidence":0.46487114,"punctuated_word":"Ertel","sentiment":"neutral","sentiment_score":-0.18895223736763},{"word":"engine","start":59.620003,"end":60.02,"confidence":0.9471204,"punctuated_word":"engine","sentiment":"neutral","sentiment_score":-0.14709031581878662},{"word":"number","start":60.02,"end":60.52,"confidence":0.97777265,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.17858624458312988},{"word":"unfortunately","start":61.38,"end":61.88,"confidence":0.9192439,"punctuated_word":"unfortunately,","sentiment":"negative","sentiment_score":-0.40346482396125793},{"word":"we're","start":61.940002,"end":62.260002,"confidence":0.9983798,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.4053744971752167},{"word":"not","start":62.260002,"end":62.5,"confidence":0.99979776,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3693155348300934},{"word":"servicing","start":62.5,"end":63.0,"confidence":0.9997671,"punctuated_word":"servicing","sentiment":"negative","sentiment_score":-0.4788300096988678},{"word":"that","start":63.06,"end":63.300003,"confidence":0.9998714,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5057427287101746},{"word":"one","start":63.300003,"end":63.780003,"confidence":0.9961573,"punctuated_word":"one.","sentiment":"negative","sentiment_score":-0.41854435205459595},{"word":"we're","start":63.780003,"end":64.020004,"confidence":0.9443104,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.2722383439540863},{"word":"only","start":64.020004,"end":64.26,"confidence":0.9989993,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.27576369047164917},{"word":"servicing","start":64.26,"end":64.76,"confidence":0.99958605,"punctuated_word":"servicing","sentiment":"neutral","sentiment_score":-0.25907063484191895},{"word":"australian","start":64.98,"end":65.46,"confidence":0.99859804,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.2813834846019745},{"word":"phone","start":65.46,"end":65.700005,"confidence":0.9996835,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.2551347017288208},{"word":"numbers","start":65.700005,"end":66.200005,"confidence":0.9986882,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":-0.2754860520362854},{"word":"yeah","start":69.06,"end":69.56,"confidence":0.9739215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.28670233488082886}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. Okay. I see. May I know if this may I know what is this number?\n\nOkay. I see. So for the Ertel engine number, unfortunately, we're not servicing that one. We're only servicing Australian phone numbers. Yeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.1630837619304657},{"text":"Good afternoon.","start":1.36,"end":2.1599998,"sentiment":"positive","sentiment_score":0.39819757640361786},{"text":"This is Maureen from Airtel tech support.","start":2.1599998,"end":4.66,"sentiment":"positive","sentiment_score":0.3921991969857897},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"positive","sentiment_score":0.40490200618902844},{"text":"Mhmm.","start":22.925,"end":23.425,"sentiment":"neutral","sentiment_score":-0.013499995693564417}],"sentiment":"positive","sentiment_score":0.36004619618110795,"num_words":17,"start":0.96,"end":23.425},{"sentences":[{"text":"Mhmm.","start":31.3,"end":31.7,"sentiment":"neutral","sentiment_score":-0.034448422491550446},{"text":"Okay.","start":31.7,"end":32.2,"sentiment":"neutral","sentiment_score":-0.05927300080657005},{"text":"Okay.","start":41.62,"end":41.94,"sentiment":"neutral","sentiment_score":-0.014643466100096704},{"text":"I see.","start":41.94,"end":42.495,"sentiment":"neutral","sentiment_score":-0.01005177479237318},{"text":"May I know if this may I know what is this number?","start":43.055,"end":46.434998,"sentiment":"neutral","sentiment_score":-0.0041814154634873075}],"sentiment":"neutral","sentiment_score":-0.010508554384988896,"num_words":17,"start":31.3,"end":46.434998},{"sentences":[{"text":"Okay.","start":55.620003,"end":55.86,"sentiment":"neutral","sentiment_score":-0.03141171485185623},{"text":"I see.","start":55.86,"end":56.5,"sentiment":"neutral","sentiment_score":-0.053627803921699524},{"text":"So for the Ertel engine number, unfortunately, we're not servicing that one.","start":56.5,"end":63.780003,"sentiment":"neutral","sentiment_score":-0.2961729218562444},{"text":"We're only servicing Australian phone numbers.","start":63.780003,"end":66.200005,"sentiment":"neutral","sentiment_score":-0.26984615127245587},{"text":"Yeah.","start":69.06,"end":69.56,"sentiment":"neutral","sentiment_score":0.28670233488082886}],"sentiment":"neutral","sentiment_score":-0.22841440716927702,"num_words":22,"start":55.620003,"end":69.56}]}}]},{"alternatives":[{"transcript":"Maureen, hi. Maureen, I do have one Airtel number. I have actually two Airtel number, but I'm pretty confused at which one is mine. So do you think, sir, I if I'll give you my mobile number, can you just tell me at the back of the SIM which number it should be? Because I'm just reading the SIM. You know, there's some numbers behind the SIM. Somebody confused whether it's of my sister, my husband, or it's mine. Because it has not been charged, so that's why we cannot able to check it also. This is my because I live in Sydney, so this is my Sydney number. But I'm happy to give you my Indian number. Alright. No problem then. Easy. Thank you.","confidence":0.995972,"words":[{"word":"maureen","start":7.44,"end":7.9199996,"confidence":0.9439848,"punctuated_word":"Maureen,","sentiment":"neutral","sentiment_score":0.010686762630939484},{"word":"hi","start":7.9199996,"end":8.42,"confidence":0.98768914,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.01708683930337429},{"word":"maureen","start":9.04,"end":9.54,"confidence":0.9794345,"punctuated_word":"Maureen,","sentiment":"neutral","sentiment_score":0.012730533257126808},{"word":"i","start":11.2,"end":11.44,"confidence":0.94343394,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016021698713302612},{"word":"do","start":11.44,"end":11.679999,"confidence":0.9920676,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02229198627173901},{"word":"have","start":11.679999,"end":11.92,"confidence":0.9995987,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006095321848988533},{"word":"one","start":11.92,"end":12.16,"confidence":0.632764,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.005354462191462517},{"word":"airtel","start":12.16,"end":12.66,"confidence":0.83186054,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.00885763019323349},{"word":"number","start":12.719999,"end":13.219999,"confidence":0.9958766,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.016114989295601845},{"word":"i","start":13.665,"end":13.985,"confidence":0.92633265,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.033575110137462616},{"word":"have","start":13.985,"end":14.1449995,"confidence":0.8204506,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020911721512675285},{"word":"actually","start":14.1449995,"end":14.545,"confidence":0.84106743,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.03661397844552994},{"word":"two","start":14.545,"end":14.865,"confidence":0.98503244,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.0245275367051363},{"word":"airtel","start":14.865,"end":15.345,"confidence":0.9967632,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.03043382614850998},{"word":"number","start":15.345,"end":15.845,"confidence":0.91517794,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.05544157326221466},{"word":"but","start":15.905,"end":16.065,"confidence":0.99726474,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04410417377948761},{"word":"i'm","start":16.065,"end":16.225,"confidence":0.99219644,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13085895776748657},{"word":"pretty","start":16.225,"end":16.545,"confidence":0.99787605,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.18920618295669556},{"word":"confused","start":16.545,"end":16.945,"confidence":0.55461514,"punctuated_word":"confused","sentiment":"neutral","sentiment_score":-0.1461883783340454},{"word":"at","start":16.945,"end":17.105,"confidence":0.660344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.15826231241226196},{"word":"which","start":17.105,"end":17.345,"confidence":0.995972,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.09911800920963287},{"word":"one","start":17.345,"end":17.585,"confidence":0.9992447,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.09927844256162643},{"word":"is","start":17.585,"end":17.825,"confidence":0.9973537,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08879430592060089},{"word":"mine","start":17.825,"end":18.325,"confidence":0.9985908,"punctuated_word":"mine.","sentiment":"neutral","sentiment_score":-0.1155662089586258},{"word":"so","start":18.465,"end":18.785,"confidence":0.998914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.040435969829559326},{"word":"do","start":18.785,"end":18.945,"confidence":0.9979358,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.025392277166247368},{"word":"you","start":18.945,"end":19.025,"confidence":0.99911004,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020850103348493576},{"word":"think","start":19.025,"end":19.265,"confidence":0.6647225,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":-0.030509965494275093},{"word":"sir","start":19.265,"end":19.585,"confidence":0.9885392,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.00548089062795043},{"word":"i","start":19.585,"end":19.665,"confidence":0.76818764,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00957486592233181},{"word":"if","start":19.825,"end":20.064999,"confidence":0.9913009,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0006666490808129311},{"word":"i'll","start":20.064999,"end":20.305,"confidence":0.9327642,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.000733510940335691},{"word":"give","start":20.305,"end":20.545,"confidence":0.9985869,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.005228770896792412},{"word":"you","start":20.545,"end":20.705,"confidence":0.9995807,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007049251347780228},{"word":"my","start":20.705,"end":20.945,"confidence":0.9997906,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.00644892081618309},{"word":"mobile","start":20.945,"end":21.345,"confidence":0.999892,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.00650271400809288},{"word":"number","start":21.345,"end":21.845,"confidence":0.99730265,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.007989475503563881},{"word":"can","start":22.145,"end":22.385,"confidence":0.9997037,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.004998069256544113},{"word":"you","start":22.385,"end":22.545,"confidence":0.99990726,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0022260472178459167},{"word":"just","start":22.545,"end":22.785,"confidence":0.99809474,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.006820350885391235},{"word":"tell","start":22.785,"end":23.025,"confidence":0.9994404,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.020780541002750397},{"word":"me","start":23.025,"end":23.425,"confidence":0.9996076,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.020114675164222717},{"word":"at","start":23.425,"end":23.585,"confidence":0.88900703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.026170043274760246},{"word":"the","start":23.585,"end":23.744999,"confidence":0.99935013,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03227269649505615},{"word":"back","start":23.744999,"end":23.985,"confidence":0.9971938,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.01868780702352524},{"word":"of","start":23.985,"end":24.145,"confidence":0.9983114,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.031822577118873596},{"word":"the","start":24.145,"end":24.384998,"confidence":0.9442499,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03089992888271809},{"word":"sim","start":24.384998,"end":24.625,"confidence":0.85221916,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.022833187133073807},{"word":"which","start":24.625,"end":24.945,"confidence":0.6374573,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.02302246168255806},{"word":"number","start":24.945,"end":25.265,"confidence":0.99967635,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.027540601789951324},{"word":"it","start":25.265,"end":25.505001,"confidence":0.998201,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02281470224261284},{"word":"should","start":25.505001,"end":25.744999,"confidence":0.99978215,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.031044088304042816},{"word":"be","start":25.744999,"end":26.1,"confidence":0.9795406,"punctuated_word":"be?","sentiment":"neutral","sentiment_score":-0.049392495304346085},{"word":"because","start":26.26,"end":26.5,"confidence":0.9993624,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07761888206005096},{"word":"i'm","start":26.5,"end":26.58,"confidence":0.9991443,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06630098819732666},{"word":"just","start":26.58,"end":26.98,"confidence":0.9996244,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07247236371040344},{"word":"reading","start":26.98,"end":27.300001,"confidence":0.9989083,"punctuated_word":"reading","sentiment":"neutral","sentiment_score":-0.0909113883972168},{"word":"the","start":27.300001,"end":27.54,"confidence":0.9474618,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08839689195156097},{"word":"sim","start":27.54,"end":28.02,"confidence":0.6682286,"punctuated_word":"SIM.","sentiment":"neutral","sentiment_score":-0.07217791676521301},{"word":"you","start":28.02,"end":28.1,"confidence":0.8771967,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07250604033470154},{"word":"know","start":28.1,"end":28.26,"confidence":0.95603424,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.07456249743700027},{"word":"there's","start":28.26,"end":28.58,"confidence":0.75869906,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.057501912117004395},{"word":"some","start":28.58,"end":28.74,"confidence":0.98989934,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0568566769361496},{"word":"numbers","start":28.74,"end":29.24,"confidence":0.99918526,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.06168615445494652},{"word":"behind","start":29.3,"end":29.62,"confidence":0.9968696,"punctuated_word":"behind","sentiment":"neutral","sentiment_score":-0.05050736293196678},{"word":"the","start":29.62,"end":29.86,"confidence":0.9926523,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06751091778278351},{"word":"sim","start":29.86,"end":30.36,"confidence":0.99718976,"punctuated_word":"SIM.","sentiment":"neutral","sentiment_score":-0.053122177720069885},{"word":"somebody","start":32.18,"end":32.58,"confidence":0.5718499,"punctuated_word":"Somebody","sentiment":"neutral","sentiment_score":-0.2310766577720642},{"word":"confused","start":32.58,"end":33.06,"confidence":0.43467578,"punctuated_word":"confused","sentiment":"neutral","sentiment_score":-0.21997331082820892},{"word":"whether","start":33.06,"end":33.3,"confidence":0.72341555,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.22056707739830017},{"word":"it's","start":33.3,"end":33.46,"confidence":0.9694795,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1887180060148239},{"word":"of","start":33.46,"end":33.62,"confidence":0.93873096,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.25018396973609924},{"word":"my","start":33.62,"end":33.86,"confidence":0.99798465,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2271367758512497},{"word":"sister","start":33.86,"end":34.34,"confidence":0.98789346,"punctuated_word":"sister,","sentiment":"neutral","sentiment_score":-0.1570600867271423},{"word":"my","start":34.34,"end":34.5,"confidence":0.9994599,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.22242797911167145},{"word":"husband","start":34.5,"end":34.9,"confidence":0.90464723,"punctuated_word":"husband,","sentiment":"neutral","sentiment_score":-0.18432308733463287},{"word":"or","start":34.9,"end":35.14,"confidence":0.99877006,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1770634949207306},{"word":"it's","start":35.14,"end":35.38,"confidence":0.97756684,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1788698434829712},{"word":"mine","start":35.38,"end":35.88,"confidence":0.8287178,"punctuated_word":"mine.","sentiment":"neutral","sentiment_score":-0.21437802910804749},{"word":"because","start":35.940002,"end":36.260002,"confidence":0.99866676,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.21720416843891144},{"word":"it","start":36.260002,"end":36.42,"confidence":0.9977458,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.30517828464508057},{"word":"has","start":36.42,"end":36.58,"confidence":0.53230166,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.352308064699173},{"word":"not","start":36.58,"end":36.82,"confidence":0.9986363,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.32134512066841125},{"word":"been","start":36.82,"end":36.98,"confidence":0.9469233,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.3534347712993622},{"word":"charged","start":36.98,"end":37.3,"confidence":0.8094021,"punctuated_word":"charged,","sentiment":"neutral","sentiment_score":-0.2850874066352844},{"word":"so","start":37.3,"end":37.46,"confidence":0.9993771,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.25722527503967285},{"word":"that's","start":37.46,"end":37.7,"confidence":0.99850917,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.3006620407104492},{"word":"why","start":37.7,"end":37.86,"confidence":0.9975459,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2626136839389801},{"word":"we","start":37.86,"end":38.02,"confidence":0.9984699,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3593870997428894},{"word":"cannot","start":38.02,"end":38.34,"confidence":0.38330898,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.34547099471092224},{"word":"able","start":38.34,"end":38.58,"confidence":0.9926698,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.2690448760986328},{"word":"to","start":38.58,"end":38.739998,"confidence":0.9988312,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2629494071006775},{"word":"check","start":38.739998,"end":38.98,"confidence":0.99973243,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.25352632999420166},{"word":"it","start":38.98,"end":39.14,"confidence":0.99975437,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21080787479877472},{"word":"also","start":39.14,"end":39.615,"confidence":0.99419737,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.22596347332000732},{"word":"this","start":47.615,"end":47.935,"confidence":0.9956381,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.008474033325910568},{"word":"is","start":47.935,"end":48.015,"confidence":0.999368,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.025190293788909912},{"word":"my","start":48.015,"end":48.255,"confidence":0.99970907,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0160537026822567},{"word":"because","start":48.575,"end":48.895,"confidence":0.97650355,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.016296228393912315},{"word":"i","start":48.895,"end":49.055,"confidence":0.9995658,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0030422061681747437},{"word":"live","start":49.055,"end":49.215,"confidence":0.9996333,"punctuated_word":"live","sentiment":"neutral","sentiment_score":0.027236919850111008},{"word":"in","start":49.215,"end":49.375,"confidence":0.9937516,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006161689758300781},{"word":"sydney","start":49.375,"end":49.775,"confidence":0.9060441,"punctuated_word":"Sydney,","sentiment":"neutral","sentiment_score":0.0010723713785409927},{"word":"so","start":49.775,"end":49.935,"confidence":0.9984444,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.010926201939582825},{"word":"this","start":49.935,"end":50.175003,"confidence":0.99943334,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03923209011554718},{"word":"is","start":50.175003,"end":50.335,"confidence":0.99441236,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011489462107419968},{"word":"my","start":50.335,"end":50.655003,"confidence":0.9993073,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.022551126778125763},{"word":"sydney","start":50.655003,"end":51.055,"confidence":0.9983986,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":0.010434027761220932},{"word":"number","start":51.055,"end":51.555,"confidence":0.9235245,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.035493217408657074},{"word":"but","start":51.710003,"end":51.79,"confidence":0.99675095,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.10465022921562196},{"word":"i'm","start":51.79,"end":52.030003,"confidence":0.9995937,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2412382066249847},{"word":"happy","start":52.030003,"end":52.350002,"confidence":0.99996996,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.3099091053009033},{"word":"to","start":52.350002,"end":52.43,"confidence":0.99956363,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2915058135986328},{"word":"give","start":52.43,"end":52.670002,"confidence":0.9996569,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.20021530985832217},{"word":"you","start":52.670002,"end":52.83,"confidence":0.9995927,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2331252545118332},{"word":"my","start":52.83,"end":53.07,"confidence":0.999833,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.24884477257728577},{"word":"indian","start":53.07,"end":53.47,"confidence":0.99357975,"punctuated_word":"Indian","sentiment":"positive","sentiment_score":0.37491151690483093},{"word":"number","start":53.47,"end":53.97,"confidence":0.9991542,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.1965246945619583},{"word":"alright","start":67.478935,"end":67.978935,"confidence":0.738113,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.035336464643478394},{"word":"no","start":68.03893,"end":68.27894,"confidence":0.988336,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1691508591175079},{"word":"problem","start":68.27894,"end":68.59894,"confidence":0.9989139,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.21599620580673215},{"word":"then","start":68.59894,"end":68.99893,"confidence":0.916397,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.2266272604465485},{"word":"easy","start":68.99893,"end":69.39893,"confidence":0.92123026,"punctuated_word":"Easy.","sentiment":"neutral","sentiment_score":0.3270997405052185},{"word":"thank","start":69.39893,"end":69.71893,"confidence":0.9547793,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5146645307540894},{"word":"you","start":69.71893,"end":70.21893,"confidence":0.98279,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2991138696670532}],"paragraphs":{"transcript":"\nMaureen, hi. Maureen, I do have one Airtel number. I have actually two Airtel number, but I'm pretty confused at which one is mine. So do you think, sir, I if I'll give you my mobile number, can you just tell me at the back of the SIM which number it should be? Because I'm just reading the SIM.\n\nYou know, there's some numbers behind the SIM. Somebody confused whether it's of my sister, my husband, or it's mine. Because it has not been charged, so that's why we cannot able to check it also. This is my because I live in Sydney, so this is my Sydney number. But I'm happy to give you my Indian number.\n\nAlright. No problem then. Easy. Thank you.","paragraphs":[{"sentences":[{"text":"Maureen, hi.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.013886800967156887},{"text":"Maureen, I do have one Airtel number.","start":9.04,"end":13.219999,"sentiment":"neutral","sentiment_score":0.0007825693381684172},{"text":"I have actually two Airtel number, but I'm pretty confused at which one is mine.","start":13.665,"end":18.325,"sentiment":"neutral","sentiment_score":-0.08485871454079946},{"text":"So do you think, sir, I if I'll give you my mobile number, can you just tell me at the back of the SIM which number it should be?","start":18.465,"end":26.1,"sentiment":"neutral","sentiment_score":-0.017631285980440163},{"text":"Because I'm just reading the SIM.","start":26.26,"end":28.02,"sentiment":"neutral","sentiment_score":-0.07797973851362865}],"sentiment":"neutral","sentiment_score":-0.037607031446187045,"num_words":59,"start":7.44,"end":28.02},{"sentences":[{"text":"You know, there's some numbers behind the SIM.","start":28.02,"end":30.36,"sentiment":"neutral","sentiment_score":-0.06178171746432781},{"text":"Somebody confused whether it's of my sister, my husband, or it's mine.","start":32.18,"end":35.88,"sentiment":"neutral","sentiment_score":-0.2059815265238285},{"text":"Because it has not been charged, so that's why we cannot able to check it also.","start":35.940002,"end":39.615,"sentiment":"neutral","sentiment_score":-0.2863880544900894},{"text":"This is my because I live in Sydney, so this is my Sydney number.","start":47.615,"end":51.555,"sentiment":"neutral","sentiment_score":0.006824331624167306},{"text":"But I'm happy to give you my Indian number.","start":51.710003,"end":53.97,"sentiment":"neutral","sentiment_score":0.24454721146159702}],"sentiment":"neutral","sentiment_score":-0.08901314210083525,"num_words":59,"start":28.02,"end":53.97},{"sentences":[{"text":"Alright.","start":67.478935,"end":67.978935,"sentiment":"neutral","sentiment_score":0.035336464643478394},{"text":"No problem then.","start":68.03893,"end":68.99893,"sentiment":"neutral","sentiment_score":0.2039247751235962},{"text":"Easy.","start":68.99893,"end":69.39893,"sentiment":"neutral","sentiment_score":0.3270997405052185},{"text":"Thank you.","start":69.39893,"end":70.21893,"sentiment":"positive","sentiment_score":0.4068892002105713}],"sentiment":"neutral","sentiment_score":0.2554269901343754,"num_words":7,"start":67.478935,"end":70.21893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Maureen, hi. Maureen, I do have one Airtel number. I have actually two Airtel number, but I'm pretty confused at which one is mine. So do you think, sir, I if I'll give you my mobile number, can you just tell\n\nChannel 0: Mhmm.\n\nChannel 1: me at the back of the SIM which number it should be? Because I'm just reading the SIM. You know, there's some numbers behind the SIM.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Somebody confused whether it's of my sister, my husband, or it's mine. Because it has not been charged, so that's why we cannot able to check it also.\n\nChannel 0: Okay. I see. May I know if this may I know what is this number?\n\nChannel 1: This is my because I live in Sydney, so this is my Sydney number. But I'm happy to give you my Indian number.\n\nChannel 0: Okay. I see. So for the Ertel engine number, unfortunately, we're not servicing that one. We're only servicing Australian phone numbers.\n\nChannel 1: Alright. No problem then. Easy.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.1630837619304657},{"text":"Good afternoon.","start":1.36,"end":2.1599998,"sentiment":"positive","sentiment_score":0.39819757640361786},{"text":"This is Maureen from Airtel tech support.","start":2.1599998,"end":4.66,"sentiment":"positive","sentiment_score":0.3921991969857897},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"positive","sentiment_score":0.40490200618902844}],"sentiment":"positive","sentiment_score":0.383392833173275,"channel":0,"num_words":16,"start":0.96,"end":6.74},{"sentences":[{"text":"Maureen, hi.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.013886800967156887},{"text":"Maureen, I do have one Airtel number.","start":9.04,"end":13.219999,"sentiment":"neutral","sentiment_score":0.0007825693381684172},{"text":"I have actually two Airtel number, but I'm pretty confused at which one is mine.","start":13.665,"end":18.325,"sentiment":"neutral","sentiment_score":-0.08485871454079946},{"text":"So do you think, sir, I if I'll give you my mobile number, can you just tell","start":18.465,"end":23.025,"sentiment":"neutral","sentiment_score":-0.01027600170688375}],"sentiment":"neutral","sentiment_score":-0.03449563804457373,"channel":1,"num_words":41,"start":7.44,"end":23.025},{"sentences":[{"text":"Mhmm.","start":22.925,"end":23.425,"sentiment":"neutral","sentiment_score":-0.013499995693564417}],"sentiment":"neutral","sentiment_score":-0.013499995693564417,"channel":0,"num_words":1,"start":22.925,"end":23.425},{"sentences":[{"text":"me at the back of the SIM which number it should be?","start":23.025,"end":26.1,"sentiment":"neutral","sentiment_score":-0.02805127203464508},{"text":"Because I'm just reading the SIM.","start":26.26,"end":28.02,"sentiment":"neutral","sentiment_score":-0.07797973851362865},{"text":"You know, there's some numbers behind the SIM.","start":28.02,"end":30.36,"sentiment":"neutral","sentiment_score":-0.06178171746432781}],"sentiment":"neutral","sentiment_score":-0.049951824431235976,"channel":1,"num_words":26,"start":23.025,"end":30.36},{"sentences":[{"text":"Mhmm.","start":31.3,"end":31.7,"sentiment":"neutral","sentiment_score":-0.034448422491550446},{"text":"Okay.","start":31.7,"end":32.2,"sentiment":"neutral","sentiment_score":-0.05927300080657005}],"sentiment":"neutral","sentiment_score":-0.04686071164906025,"channel":0,"num_words":2,"start":31.3,"end":32.2},{"sentences":[{"text":"Somebody confused whether it's of my sister, my husband, or it's mine.","start":32.18,"end":35.88,"sentiment":"neutral","sentiment_score":-0.2059815265238285},{"text":"Because it has not been charged, so that's why we cannot able to check it also.","start":35.940002,"end":39.615,"sentiment":"neutral","sentiment_score":-0.2863880544900894}],"sentiment":"neutral","sentiment_score":-0.2519281139331205,"channel":1,"num_words":28,"start":32.18,"end":39.615},{"sentences":[{"text":"Okay.","start":41.62,"end":41.94,"sentiment":"neutral","sentiment_score":-0.014643466100096704},{"text":"I see.","start":41.94,"end":42.495,"sentiment":"neutral","sentiment_score":-0.01005177479237318},{"text":"May I know if this may I know what is this number?","start":43.055,"end":46.434998,"sentiment":"neutral","sentiment_score":-0.0041814154634873075}],"sentiment":"neutral","sentiment_score":-0.0056616000831127165,"channel":0,"num_words":15,"start":41.62,"end":46.434998},{"sentences":[{"text":"This is my because I live in Sydney, so this is my Sydney number.","start":47.615,"end":51.555,"sentiment":"neutral","sentiment_score":0.006824331624167306},{"text":"But I'm happy to give you my Indian number.","start":51.710003,"end":53.97,"sentiment":"neutral","sentiment_score":0.24454721146159702}],"sentiment":"neutral","sentiment_score":0.09984632808229198,"channel":1,"num_words":23,"start":47.615,"end":53.97},{"sentences":[{"text":"Okay.","start":55.620003,"end":55.86,"sentiment":"neutral","sentiment_score":-0.03141171485185623},{"text":"I see.","start":55.86,"end":56.5,"sentiment":"neutral","sentiment_score":-0.053627803921699524},{"text":"So for the Ertel engine number, unfortunately, we're not servicing that one.","start":56.5,"end":63.780003,"sentiment":"neutral","sentiment_score":-0.2961729218562444},{"text":"We're only servicing Australian phone numbers.","start":63.780003,"end":66.200005,"sentiment":"neutral","sentiment_score":-0.26984615127245587}],"sentiment":"neutral","sentiment_score":-0.25294377583832967,"channel":0,"num_words":21,"start":55.620003,"end":66.200005},{"sentences":[{"text":"Alright.","start":67.478935,"end":67.978935,"sentiment":"neutral","sentiment_score":0.035336464643478394},{"text":"No problem then.","start":68.03893,"end":68.99893,"sentiment":"neutral","sentiment_score":0.2039247751235962},{"text":"Easy.","start":68.99893,"end":69.39893,"sentiment":"neutral","sentiment_score":0.3270997405052185}],"sentiment":"neutral","sentiment_score":0.1948421061038971,"channel":1,"num_words":5,"start":67.478935,"end":69.39893},{"sentences":[{"text":"Yeah.","start":69.06,"end":69.56,"sentiment":"neutral","sentiment_score":0.28670233488082886}],"sentiment":"neutral","sentiment_score":0.28670233488082886,"channel":0,"num_words":1,"start":69.06,"end":69.56},{"sentences":[{"text":"Thank you.","start":69.39893,"end":70.21893,"sentiment":"positive","sentiment_score":0.4068892002105713}],"sentiment":"positive","sentiment_score":0.4068892002105713,"channel":1,"num_words":2,"start":69.39893,"end":70.21893}]},"summary":{"result":"success","short":"A customer calls Airtel tech support and asks for assistance with a confusion regarding their phone number. The representative asks for the customer's mobile number and explains that they only service Australian phone numbers. The call ends with the representative thanking the customer."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Maureen, hi.","start_word":3,"end_word":17,"intents":[{"intent":"Assist with airtel","confidence_score":0.023940083}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1630837619304657},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3963699340820313},{"text":"Maureen, hi. Maureen, I do have one Airtel number. I have actually two Airtel number, but I'm pretty confused at which one is mine. So do you think, sir, I if I'll give you my mobile number, can you just tell Mhmm. me at the back of the SIM which number it should be? Because I'm just reading the SIM. You know, there's some numbers behind the SIM. Mhmm. Okay. Somebody confused whether it's of my sister, my husband, or it's mine. Because it has not been charged, so that's why we cannot able to check it also. Okay. I see. May I know if this may I know what is this number? This is my because I live in Sydney, so this is my Sydney number. But I'm happy to give you my Indian number. Okay. I see. So for the Ertel engine number, unfortunately, we're not servicing that one. We're only servicing Australian phone numbers. Alright. No problem then. Easy. Yeah.","start_word":16,"end_word":178,"sentiment":"neutral","sentiment_score":-0.07204868644475937},{"text":"Thank you.","start_word":179,"end_word":180,"sentiment":"positive","sentiment_score":0.47085022926330566}],"average":{"sentiment":"neutral","sentiment_score":-0.02666559328144494}}}}