{"metadata":{"transaction_key":"deprecated","request_id":"019f265c-2a69-7ea1-b41d-61c5ef5c92b3","sha256":"6c6ae6b058e9fb8a8b77b8ed0a9b2fee2c7ee3977cafcaa2cf867bcbedcdb986","created":"2026-07-03T05:03:23.211Z","duration":7.7039375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When","confidence":1.0,"words":[{"word":"you're","start":0.08,"end":0.32,"confidence":0.6590576,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.7901408076286316},{"word":"forwarded","start":0.32,"end":0.79999995,"confidence":0.9404297,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8262198567390442},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8395675420761108},{"word":"voice","start":0.96,"end":1.1999999,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.790635883808136},{"word":"mail","start":1.1999999,"end":1.6999999,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8000036478042603},{"word":"the","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.844424843788147},{"word":"person","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.822048008441925},{"word":"you're","start":2.56,"end":2.8799999,"confidence":0.9880371,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8212598562240601},{"word":"trying","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8494968414306641},{"word":"to","start":3.12,"end":3.1999998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8293038010597229},{"word":"reach","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8448119163513184},{"word":"is","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8889144062995911},{"word":"not","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8951790928840637},{"word":"available","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8407453298568726},{"word":"at","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.44122493267059326},{"word":"the","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4118029177188874},{"word":"tone","start":5.2,"end":5.6,"confidence":0.9980469,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3722582459449768},{"word":"please","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4520266056060791},{"word":"record","start":5.92,"end":6.3199997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4057750403881073},{"word":"your","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3663390278816223},{"word":"message","start":6.48,"end":6.98,"confidence":0.99609375,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3424514830112457},{"word":"when","start":7.2799997,"end":7.7039375,"confidence":0.8569336,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.12253782898187636}],"paragraphs":{"transcript":"\nYou're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.08,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.8093135476112365},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.42,"sentiment":"negative","sentiment_score":-0.8484648995929294},{"text":"At the tone, please record your message.","start":4.88,"end":6.98,"sentiment":"negative","sentiment_score":-0.39883975046021597},{"text":"When","start":7.2799997,"end":7.7039375,"sentiment":"neutral","sentiment_score":-0.12253782898187636}],"sentiment":"negative","sentiment_score":-0.6635076325725425,"num_words":22,"start":0.08,"end":7.7039375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.08,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.8093135476112365},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.42,"sentiment":"negative","sentiment_score":-0.8484648995929294},{"text":"At the tone, please record your message.","start":4.88,"end":6.98,"sentiment":"negative","sentiment_score":-0.39883975046021597},{"text":"When","start":7.2799997,"end":7.7039375,"sentiment":"neutral","sentiment_score":-0.12253782898187636}],"sentiment":"negative","sentiment_score":-0.6635076325725425,"channel":1,"num_words":22,"start":0.08,"end":7.7039375}]},"summary":{"result":"success","short":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When"},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":14,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.86243194}]}]},"sentiments":{"segments":[{"text":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6959702968597412},{"text":"When","start_word":21,"end_word":21,"sentiment":"neutral","sentiment_score":-0.2282802015542984}],"average":{"sentiment":"negative","sentiment_score":-0.6808835306475239}}}}