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you for calling Unley High School. To report a student absence, press 1. For general inquiries, press 2. For assistance with student matters, press 3. For payments and invoice inquiries, press 4.\n\nFor finance, press 5. Or continue to hold, and you'll be transferred to reception. Good afternoon. Umly High School. Sandy speaking.\n\nHe's not here anymore. There's not. He hasn't really been replaced. So that's correct. Yep.\n\nThat's right. Okay. Yep. Thank you very much. Bye now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Unley High School.","start":0.24,"end":2.42,"sentiment":"positive","sentiment_score":0.4498388852391924},{"text":"To report a student absence, press 1.","start":2.6399999,"end":5.46,"sentiment":"neutral","sentiment_score":0.15139781151499068},{"text":"For general inquiries, press 2.","start":5.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":0.10291572660207748},{"text":"For assistance with student matters, press 3.","start":8.72,"end":12.045,"sentiment":"neutral","sentiment_score":0.10372183259044375},{"text":"For payments and invoice inquiries, press 4.","start":12.6050005,"end":15.905,"sentiment":"neutral","sentiment_score":0.05886407622269222}],"sentiment":"neutral","sentiment_score":0.17761626884792792,"num_words":33,"start":0.24,"end":15.905},{"sentences":[{"text":"For finance, press 5.","start":16.285,"end":18.705,"sentiment":"neutral","sentiment_score":0.044830117374658585},{"text":"Or continue to hold, and you'll be transferred to reception.","start":19.085,"end":22.385,"sentiment":"neutral","sentiment_score":0.06104814447462559},{"text":"Good afternoon.","start":36.92,"end":37.64,"sentiment":"neutral","sentiment_score":0.1863851472735405},{"text":"Umly High School.","start":37.64,"end":38.52,"sentiment":"neutral","sentiment_score":0.07505721350510915},{"text":"Sandy speaking.","start":38.52,"end":39.42,"sentiment":"neutral","sentiment_score":0.03574305586516857}],"sentiment":"neutral","sentiment_score":0.06948714100179218,"num_words":21,"start":16.285,"end":39.42},{"sentences":[{"text":"He's not here anymore.","start":44.985,"end":46.204998,"sentiment":"neutral","sentiment_score":-0.20330191776156425},{"text":"There's not.","start":54.719997,"end":55.6,"sentiment":"neutral","sentiment_score":-0.15090736746788025},{"text":"He hasn't really been replaced.","start":55.6,"end":57.3,"sentiment":"neutral","sentiment_score":-0.22263970971107483},{"text":"So that's correct.","start":57.36,"end":63.62,"sentiment":"neutral","sentiment_score":-0.05140477527553836},{"text":"Yep.","start":63.68,"end":64.18,"sentiment":"neutral","sentiment_score":0.0038285504560917616}],"sentiment":"neutral","sentiment_score":-0.158573781993861,"num_words":15,"start":44.985,"end":64.18},{"sentences":[{"text":"That's right.","start":66.72,"end":67.54,"sentiment":"neutral","sentiment_score":0.045290988869965076},{"text":"Okay.","start":70.84294,"end":71.34294,"sentiment":"neutral","sentiment_score":0.2863398790359497},{"text":"Yep.","start":72.36294,"end":72.60294,"sentiment":"neutral","sentiment_score":0.28410038352012634},{"text":"Thank you very much.","start":72.60294,"end":73.56294,"sentiment":"positive","sentiment_score":0.5851962864398956},{"text":"Bye now.","start":73.56294,"end":74.30294,"sentiment":"neutral","sentiment_score":0.18887487053871155}],"sentiment":"positive","sentiment_score":0.33795571271330116,"num_words":10,"start":66.72,"end":74.30294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Unley High School. To report a student absence, press 1. For general inquiries, press 2. For assistance with student matters, press 3. For payments and invoice inquiries, press 4.\n\nFor finance, press 5. Or continue to hold, and you'll be transferred to reception. Good afternoon. Umly High School. Sandy speaking.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Conrad.\n\nChannel 1: He's not here anymore.\n\nChannel 0: Oh, I see. Is there any replacement of him or IT manager available to speak with?\n\nChannel 1: There's not. He hasn't really been replaced. So\n\nChannel 0: Mhmm. Oh, so Conrad is no longer connected with the company. Right?\n\nChannel 1: that's correct. Yep.\n\nChannel 0: I see. And no replacement at the moment.\n\nChannel 1: That's right.\n\nChannel 0: Alright. I will be updating our record here. But thank you\n\nChannel 1: Okay.\n\nChannel 0: for taking this call.\n\nChannel 1: Yep. Thank you very much. Bye now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Unley High School.","start":0.24,"end":2.42,"sentiment":"positive","sentiment_score":0.4498388852391924},{"text":"To report a student absence, press 1.","start":2.6399999,"end":5.46,"sentiment":"neutral","sentiment_score":0.15139781151499068},{"text":"For general inquiries, press 2.","start":5.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":0.10291572660207748},{"text":"For assistance with student matters, press 3.","start":8.72,"end":12.045,"sentiment":"neutral","sentiment_score":0.10372183259044375},{"text":"For payments and invoice inquiries, press 4.","start":12.6050005,"end":15.905,"sentiment":"neutral","sentiment_score":0.05886407622269222}],"sentiment":"neutral","sentiment_score":0.17761626884792792,"channel":1,"num_words":33,"start":0.24,"end":15.905},{"sentences":[{"text":"For finance, press 5.","start":16.285,"end":18.705,"sentiment":"neutral","sentiment_score":0.044830117374658585},{"text":"Or continue to hold, and you'll be transferred to reception.","start":19.085,"end":22.385,"sentiment":"neutral","sentiment_score":0.06104814447462559},{"text":"Good afternoon.","start":36.92,"end":37.64,"sentiment":"neutral","sentiment_score":0.1863851472735405},{"text":"Umly High School.","start":37.64,"end":38.52,"sentiment":"neutral","sentiment_score":0.07505721350510915},{"text":"Sandy speaking.","start":38.52,"end":39.42,"sentiment":"neutral","sentiment_score":0.03574305586516857}],"sentiment":"neutral","sentiment_score":0.06948714100179218,"channel":1,"num_words":21,"start":16.285,"end":39.42},{"sentences":[{"text":"Yes, dear.","start":40.27,"end":41.07,"sentiment":"neutral","sentiment_score":0.07269363105297089},{"text":"Good afternoon.","start":41.07,"end":41.73,"sentiment":"neutral","sentiment_score":0.12010201066732407},{"text":"I'm looking for 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correct.","start":62.72,"end":63.62,"sentiment":"neutral","sentiment_score":-0.0054432840552181005},{"text":"Yep.","start":63.68,"end":64.18,"sentiment":"neutral","sentiment_score":0.0038285504560917616}],"sentiment":"neutral","sentiment_score":-0.0023526725514481464,"channel":1,"num_words":3,"start":62.72,"end":64.18},{"sentences":[{"text":"I see.","start":64.28,"end":64.840004,"sentiment":"neutral","sentiment_score":-0.01130526652559638},{"text":"And no replacement at the moment.","start":64.840004,"end":66.62,"sentiment":"neutral","sentiment_score":-0.13155761174857616}],"sentiment":"neutral","sentiment_score":-0.10149452544283122,"channel":0,"num_words":8,"start":64.28,"end":66.62},{"sentences":[{"text":"That's right.","start":66.72,"end":67.54,"sentiment":"neutral","sentiment_score":0.045290988869965076}],"sentiment":"neutral","sentiment_score":0.045290988869965076,"channel":1,"num_words":2,"start":66.72,"end":67.54},{"sentences":[{"text":"Alright.","start":68.102875,"end":68.50287,"sentiment":"neutral","sentiment_score":0.11536647379398346},{"text":"I will be updating our record here.","start":68.50287,"end":70.34287,"sentiment":"neutral","sentiment_score":0.10875221554722105},{"text":"But thank you","start":70.34287,"end":70.90287,"sentiment":"neutral","sentiment_score":0.22470497588316599}],"sentiment":"neutral","sentiment_score":0.14097699184309354,"channel":0,"num_words":11,"start":68.102875,"end":70.90287},{"sentences":[{"text":"Okay.","start":70.84294,"end":71.34294,"sentiment":"neutral","sentiment_score":0.2863398790359497}],"sentiment":"neutral","sentiment_score":0.2863398790359497,"channel":1,"num_words":1,"start":70.84294,"end":71.34294},{"sentences":[{"text":"for taking this call.","start":70.90287,"end":72.12287,"sentiment":"positive","sentiment_score":0.43916741013526917}],"sentiment":"positive","sentiment_score":0.43916741013526917,"channel":0,"num_words":4,"start":70.90287,"end":72.12287},{"sentences":[{"text":"Yep.","start":72.36294,"end":72.60294,"sentiment":"neutral","sentiment_score":0.28410038352012634},{"text":"Thank you very much.","start":72.60294,"end":73.56294,"sentiment":"positive","sentiment_score":0.5851962864398956},{"text":"Bye now.","start":73.56294,"end":74.30294,"sentiment":"neutral","sentiment_score":0.18887487053871155}],"sentiment":"positive","sentiment_score":0.42894789576530457,"channel":1,"num_words":7,"start":72.36294,"end":74.30294}]},"summary":{"result":"success","short":"The customer calls Unley High School and is directed to various options. They are then connected to umly high school representative Sandy, who informs the customer that Conrad is no longer available and that he hasn't been replaced. Sandy updates the record and thanks the customer for taking the call."},"intents":{"segments":[{"text":"Thank you for calling Unley High School. To report a student absence, press 1. For general inquiries, press 2. For assistance with student matters, press 3. For payments and invoice inquiries, press 4. For finance, press 5. Or continue to hold, and you'll be transferred to reception. Good afternoon.","start_word":1,"end_word":49,"intents":[{"intent":"Requesting assistance","confidence_score":0.00035126237}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Unley High School.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.451902449131012},{"text":"To report a student absence, press 1. For general inquiries, press 2. For assistance with student matters, press 3. For payments and invoice inquiries, press 4. For finance, press 5. Or continue to hold, and you'll be transferred to reception. Good afternoon. Umly High School. Sandy speaking. Yes, dear. Good afternoon. I'm looking for Conrad. He's not here anymore. Oh, I see. Is there any replacement of him or IT manager available to speak with? There's not. He hasn't really been replaced. So Mhmm. Oh, so Conrad is no longer connected with the company. Right? that's correct. Yep. I see. And no replacement at the moment. That's right. Alright. I will be updating our record here. But thank you Okay.","start_word":7,"end_word":126,"sentiment":"neutral","sentiment_score":0.0006531287799589336},{"text":"for taking this call.","start_word":127,"end_word":130,"sentiment":"positive","sentiment_score":0.42133766412734985},{"text":"Yep.","start_word":131,"end_word":131,"sentiment":"neutral","sentiment_score":0.28410038352012634},{"text":"Thank you very much.","start_word":132,"end_word":135,"sentiment":"positive","sentiment_score":0.5733206868171692},{"text":"Bye now.","start_word":136,"end_word":137,"sentiment":"neutral","sentiment_score":0.226535826921463}],"average":{"sentiment":"neutral","sentiment_score":0.054028756547682355}}}}