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Yes. I've just got someone on the line that is trying to find out if you're handling her request for a replacement of a unit. I'll I'll pop her through. Hello?\n\nHi. This is Chloe. I'm looking I I got transferred. I'm hoping to find someone who could help me. I had someone call me from Brisbane a little while ago.\n\nThey were gonna help me with replacing our Max Hub. They'd been approved to do so, but I was just wondering what the ETA was, but I don't even know if it was you guys. We have a Max Hub b seven, I think. No. I just need you to check your records to see if you are the company that's sending us the new one.\n\nYes. Okay. No worries. Thank you. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.05497040972113609},{"text":"Yes.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.1167883276939392},{"text":"I've just got someone on the line that is trying to find out if you're handling her request for a replacement of a unit.","start":5.8399997,"end":15.585,"sentiment":"neutral","sentiment_score":0.04822358830521504},{"text":"I'll I'll pop her through.","start":17.965,"end":19.505001,"sentiment":"neutral","sentiment_score":0.290419602394104},{"text":"Hello?","start":24.445,"end":24.945,"sentiment":"neutral","sentiment_score":0.042648062109947205}],"sentiment":"neutral","sentiment_score":0.08824596658814698,"num_words":32,"start":5.3599997,"end":24.945},{"sentences":[{"text":"Hi.","start":27.22,"end":27.619999,"sentiment":"neutral","sentiment_score":0.049219220876693726},{"text":"This is Chloe.","start":27.619999,"end":28.84,"sentiment":"neutral","sentiment_score":0.04521099850535393},{"text":"I'm looking I I got transferred.","start":29.22,"end":33.559998,"sentiment":"neutral","sentiment_score":0.020070777274668217},{"text":"I'm hoping to find someone who could help me.","start":33.699997,"end":36.26,"sentiment":"neutral","sentiment_score":0.05169596502350436},{"text":"I had someone call me from Brisbane a little while ago.","start":36.26,"end":39.475,"sentiment":"neutral","sentiment_score":0.011862607164816423}],"sentiment":"neutral","sentiment_score":0.03003430813550949,"num_words":30,"start":27.22,"end":39.475},{"sentences":[{"text":"They were gonna help me with replacing our Max Hub.","start":39.774998,"end":42.594997,"sentiment":"neutral","sentiment_score":0.05431789867579937},{"text":"They'd been approved to do so, but I was just wondering what the ETA was, but I don't even know if it was you guys.","start":42.975,"end":48.035,"sentiment":"neutral","sentiment_score":-0.07236146926879883},{"text":"We have a Max Hub b seven, I think.","start":57.06,"end":59.960003,"sentiment":"neutral","sentiment_score":0.0052872999674744075},{"text":"No.","start":79.59,"end":79.829994,"sentiment":"neutral","sentiment_score":-0.1809772551059723},{"text":"I just need you to check your records to see if you are the company that's sending us the new one.","start":79.829994,"end":85.45,"sentiment":"neutral","sentiment_score":-0.17726980433577583}],"sentiment":"neutral","sentiment_score":-0.07760477562745412,"num_words":66,"start":39.774998,"end":85.45},{"sentences":[{"text":"Yes.","start":99.274994,"end":99.774994,"sentiment":"neutral","sentiment_score":-0.06738799065351486},{"text":"Okay.","start":100.954994,"end":101.435,"sentiment":"neutral","sentiment_score":0.07658708095550537},{"text":"No worries.","start":101.435,"end":101.91499,"sentiment":"neutral","sentiment_score":0.18825484812259674},{"text":"Thank you.","start":101.91499,"end":102.575,"sentiment":"positive","sentiment_score":0.3903760462999344},{"text":"Alright.","start":104.875,"end":105.375,"sentiment":"neutral","sentiment_score":0.1477207392454147}],"sentiment":"neutral","sentiment_score":0.18774023119892394,"num_words":7,"start":99.274994,"end":105.375},{"sentences":[{"text":"Bye.","start":105.435,"end":105.935,"sentiment":"neutral","sentiment_score":0.0981471911072731}],"sentiment":"neutral","sentiment_score":0.0981471911072731,"num_words":1,"start":105.435,"end":105.935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. Yes. I've just got someone on the line that is trying to find out if you're handling her request for a replacement of a unit.\n\nChannel 0: Yeah. Fine.\n\nChannel 1: I'll I'll pop her through.\n\nChannel 0: Alright.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hi. This is Chloe. I'm looking\n\nChannel 0: Hi there.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: I got transferred. I'm hoping to find someone who could help me. I had someone call me from Brisbane a little while ago. They were gonna help me with replacing our Max Hub. They'd been approved to do so, but I was just wondering what the ETA was, but I don't even know if it was you guys.\n\nChannel 0: Mhmm. Mhmm. Yep. So what product are you after?\n\nChannel 1: We have a Max Hub b seven, I think.\n\nChannel 0: Mark sub unit and okay. So you're looking for a replacement?\n\nChannel 1: No. I just need you to check your records to see if you are the company that's sending us the new one.\n\nChannel 0: Oh. Sorry. I think you dialed the wrong number. Like, you never inquired for a max. Have you like, there's no inquiry\n\nChannel 1: Yes.\n\nChannel 0: regarding this.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Yep. Alright.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.01076727919280529}],"sentiment":"neutral","sentiment_score":0.01076727919280529,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.05497040972113609},{"text":"Yes.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.1167883276939392},{"text":"I've just got someone on the line that is trying to find out if you're handling her request for a replacement of a unit.","start":5.8399997,"end":15.585,"sentiment":"neutral","sentiment_score":0.04822358830521504}],"sentiment":"neutral","sentiment_score":0.051120186797701396,"channel":1,"num_words":26,"start":5.3599997,"end":15.585},{"sentences":[{"text":"Yeah.","start":17.055,"end":17.555,"sentiment":"neutral","sentiment_score":0.20680822432041168},{"text":"Fine.","start":17.695,"end":18.195,"sentiment":"neutral","sentiment_score":0.31050658226013184}],"sentiment":"neutral","sentiment_score":0.25865740329027176,"channel":0,"num_words":2,"start":17.055,"end":18.195},{"sentences":[{"text":"I'll I'll pop her through.","start":17.965,"end":19.505001,"sentiment":"neutral","sentiment_score":0.290419602394104}],"sentiment":"neutral","sentiment_score":0.290419602394104,"channel":1,"num_words":5,"start":17.965,"end":19.505001},{"sentences":[{"text":"Alright.","start":20.415,"end":20.915,"sentiment":"neutral","sentiment_score":0.11634515970945358}],"sentiment":"neutral","sentiment_score":0.11634515970945358,"channel":0,"num_words":1,"start":20.415,"end":20.915},{"sentences":[{"text":"Hello?","start":24.445,"end":24.945,"sentiment":"neutral","sentiment_score":0.042648062109947205}],"sentiment":"neutral","sentiment_score":0.042648062109947205,"channel":1,"num_words":1,"start":24.445,"end":24.945},{"sentences":[{"text":"Hello?","start":25.455,"end":25.955,"sentiment":"neutral","sentiment_score":0.033365845680236816}],"sentiment":"neutral","sentiment_score":0.033365845680236816,"channel":0,"num_words":1,"start":25.455,"end":25.955},{"sentences":[{"text":"Hi.","start":27.22,"end":27.619999,"sentiment":"neutral","sentiment_score":0.049219220876693726},{"text":"This is Chloe.","start":27.619999,"end":28.84,"sentiment":"neutral","sentiment_score":0.04521099850535393},{"text":"I'm looking","start":29.22,"end":30.039999,"sentiment":"neutral","sentiment_score":0.03408604767173529}],"sentiment":"neutral","sentiment_score":0.04217071862270435,"channel":1,"num_words":6,"start":27.22,"end":30.039999},{"sentences":[{"text":"Hi there.","start":29.630001,"end":30.29,"sentiment":"neutral","sentiment_score":0.04629817605018616}],"sentiment":"neutral","sentiment_score":0.04629817605018616,"channel":0,"num_words":2,"start":29.630001,"end":30.29},{"sentences":[{"text":"I","start":30.34,"end":30.84,"sentiment":"neutral","sentiment_score":0.02502748556435108}],"sentiment":"neutral","sentiment_score":0.02502748556435108,"channel":1,"num_words":1,"start":30.34,"end":30.84},{"sentences":[{"text":"Mhmm.","start":31.07,"end":31.57,"sentiment":"neutral","sentiment_score":0.02418658509850502}],"sentiment":"neutral","sentiment_score":0.02418658509850502,"channel":0,"num_words":1,"start":31.07,"end":31.57},{"sentences":[{"text":"I got transferred.","start":31.539999,"end":33.559998,"sentiment":"neutral","sentiment_score":0.009075027580062548},{"text":"I'm hoping to find someone who could help me.","start":33.699997,"end":36.26,"sentiment":"neutral","sentiment_score":0.05169596502350436},{"text":"I had someone call me from Brisbane a little while ago.","start":36.26,"end":39.475,"sentiment":"neutral","sentiment_score":0.011862607164816423},{"text":"They were gonna help me with replacing our Max Hub.","start":39.774998,"end":42.594997,"sentiment":"neutral","sentiment_score":0.05431789867579937},{"text":"They'd been approved to do so, but I was just wondering what the ETA was, but I don't even know if it was you guys.","start":42.975,"end":48.035,"sentiment":"neutral","sentiment_score":-0.07236146926879883}],"sentiment":"neutral","sentiment_score":-0.011084143072366714,"channel":1,"num_words":58,"start":31.539999,"end":48.035},{"sentences":[{"text":"Mhmm.","start":49.565002,"end":50.065002,"sentiment":"neutral","sentiment_score":-0.001114891842007637},{"text":"Mhmm.","start":50.525,"end":50.605003,"sentiment":"neutral","sentiment_score":0.0108462143689394},{"text":"Yep.","start":50.605003,"end":51.06,"sentiment":"neutral","sentiment_score":0.03383662924170494},{"text":"So what product are you 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replacement?","start":75.034996,"end":77.135,"sentiment":"neutral","sentiment_score":-0.0050561825434366865}],"sentiment":"neutral","sentiment_score":0.006927345456047492,"channel":0,"num_words":11,"start":63.46,"end":77.135},{"sentences":[{"text":"No.","start":79.59,"end":79.829994,"sentiment":"neutral","sentiment_score":-0.1809772551059723},{"text":"I just need you to check your records to see if you are the company that's sending us the new one.","start":79.829994,"end":85.45,"sentiment":"neutral","sentiment_score":-0.17726980433577583}],"sentiment":"neutral","sentiment_score":-0.1774383248253302,"channel":1,"num_words":22,"start":79.59,"end":85.45},{"sentences":[{"text":"Oh.","start":89.29,"end":89.79,"sentiment":"neutral","sentiment_score":-0.07589589059352875},{"text":"Sorry.","start":92.155,"end":92.475,"sentiment":"neutral","sentiment_score":-0.14619019627571106},{"text":"I think you dialed the wrong number.","start":92.475,"end":94.395,"sentiment":"neutral","sentiment_score":-0.2998697715146201},{"text":"Like, you never inquired for a max.","start":94.395,"end":96.235,"sentiment":"neutral","sentiment_score":-0.26197598235947744},{"text":"Have you like, there's no inquiry","start":96.235,"end":99.215,"sentiment":"neutral","sentiment_score":-0.18053012589613596}],"sentiment":"neutral","sentiment_score":-0.238099414516579,"channel":0,"num_words":22,"start":89.29,"end":99.215},{"sentences":[{"text":"Yes.","start":99.274994,"end":99.774994,"sentiment":"neutral","sentiment_score":-0.06738799065351486}],"sentiment":"neutral","sentiment_score":-0.06738799065351486,"channel":1,"num_words":1,"start":99.274994,"end":99.774994},{"sentences":[{"text":"regarding 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you.","start":101.91499,"end":102.575,"sentiment":"positive","sentiment_score":0.3903760462999344}],"sentiment":"neutral","sentiment_score":0.24676977396011351,"channel":1,"num_words":5,"start":100.954994,"end":102.575},{"sentences":[{"text":"Yep.","start":103.435,"end":103.910934,"sentiment":"neutral","sentiment_score":0.1599370390176773},{"text":"Alright.","start":104.15093,"end":104.65093,"sentiment":"neutral","sentiment_score":0.1613358110189438}],"sentiment":"neutral","sentiment_score":0.16063642501831055,"channel":0,"num_words":2,"start":103.435,"end":104.65093},{"sentences":[{"text":"Alright.","start":104.875,"end":105.375,"sentiment":"neutral","sentiment_score":0.1477207392454147},{"text":"Bye.","start":105.435,"end":105.935,"sentiment":"neutral","sentiment_score":0.0981471911072731}],"sentiment":"neutral","sentiment_score":0.1229339651763439,"channel":1,"num_words":2,"start":104.875,"end":105.935}]},"summary":{"result":"success","short":"The customer is calling to inquire about a replacement unit for their Max Hub. The agent is trying to transfer the call to the company that is sending them the replacement unit. The customer realizes they dialed the wrong number and the call ends with the agent checking their records."},"intents":{"segments":[{"text":"I've just got someone on the line that is trying to find out if you're handling her request for a replacement of a unit. Yeah.","start_word":3,"end_word":27,"intents":[{"intent":"Find out about replacement status","confidence_score":0.009852315}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Yes. I've just got someone on the line that is trying to find out if you're handling her request for a replacement of a unit. Yeah. Fine. I'll I'll pop her through. Alright. Hello? Hello? Hi. This is Chloe. I'm looking Hi there. I Mhmm. I got transferred. I'm hoping to find someone who could help me. I had someone call me from Brisbane a little while ago. They were gonna help me with replacing our Max Hub. They'd been approved to do so, but I was just wondering what the ETA was, but I don't even know if it was you guys. Mhmm. Mhmm. Yep. So what product are you after? We have a Max Hub b seven, I think. Mark sub unit and okay. So you're looking for a replacement? No. I just need you to check your records to see if you are the company that's sending us the new one. Oh. Sorry. I think you dialed the wrong number. Like, you never inquired for a max. Have you like, there's no inquiry regarding Yes. this. Okay. No worries.","start_word":0,"end_word":183,"sentiment":"neutral","sentiment_score":-0.020865077152848244},{"text":"Thank you.","start_word":184,"end_word":185,"sentiment":"positive","sentiment_score":0.3811611533164978},{"text":"Yep. Alright. Alright. Bye.","start_word":186,"end_word":189,"sentiment":"neutral","sentiment_score":0.15019918978214264}],"average":{"sentiment":"neutral","sentiment_score":-0.009549627701441446}}}}