{"metadata":{"transaction_key":"deprecated","request_id":"019f5a0c-4796-7ef2-9a52-d112ffceb4e2","sha256":"8b9584791dfc1a581783e4f31ae8622db03202a89696fd9fe5e26506d9694af7","created":"2026-07-13T05:56:23.507Z","duration":13.319938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I can't take your call at the moment. Please leave a message, and I'll get back to you.","confidence":1.0,"words":[{"word":"hi","start":1.68,"end":1.8399999,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"negative","sentiment_score":-0.35455322265625},{"word":"i","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.674447774887085},{"word":"can't","start":2.0,"end":2.24,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7517549395561218},{"word":"take","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8038325905799866},{"word":"your","start":2.48,"end":2.56,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8304079174995422},{"word":"call","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8205693960189819},{"word":"at","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8141164779663086},{"word":"the","start":2.8799999,"end":2.96,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8472859263420105},{"word":"moment","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7427947521209717},{"word":"please","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5627580881118774},{"word":"leave","start":3.6,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.40611958503723145},{"word":"a","start":3.6799998,"end":3.84,"confidence":0.9921875,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.410428524017334},{"word":"message","start":3.84,"end":4.08,"confidence":0.9169922,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.32616642117500305},{"word":"and","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1695251613855362},{"word":"i'll","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2501678466796875},{"word":"get","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.35066351294517517},{"word":"back","start":4.56,"end":4.64,"confidence":1.0,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.4110047519207001},{"word":"to","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.33972275257110596},{"word":"you","start":4.7999997,"end":5.2999997,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.2034982144832611}],"paragraphs":{"transcript":"\nHi. I can't take your call at the moment. Please leave a message, and I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.35455322265625},{"text":"I can't take your call at the moment.","start":1.8399999,"end":3.28,"sentiment":"negative","sentiment_score":-0.785651221871376},{"text":"Please leave a message, and I'll get back to you.","start":3.28,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.3430054858326912}],"sentiment":"negative","sentiment_score":-0.5299904134712721,"num_words":19,"start":1.68,"end":5.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't take your call at the moment. Please leave a message, and I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.35455322265625},{"text":"I can't take your call at the moment.","start":1.8399999,"end":3.28,"sentiment":"negative","sentiment_score":-0.785651221871376},{"text":"Please leave a message, and I'll get back to you.","start":3.28,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.3430054858326912}],"sentiment":"negative","sentiment_score":-0.5299904134712721,"channel":1,"num_words":19,"start":1.68,"end":5.2999997}]},"summary":{"result":"success","short":"Hi. I can't take your call at the moment. Please leave a message, and I'll get back to you."},"intents":{"segments":[{"text":"Please leave a message, and I'll get back to you.","start_word":9,"end_word":18,"intents":[{"intent":"Leave message","confidence_score":0.7934039}]}]},"sentiments":{"segments":[{"text":"Hi. I can't take your call at the moment. Please leave a message, and I'll get back to you.","start_word":0,"end_word":18,"sentiment":"negative","sentiment_score":-0.5108897686004639}],"average":{"sentiment":"negative","sentiment_score":-0.5108897345406669}}}}