{"metadata":{"transaction_key":"deprecated","request_id":"01a0fa6a-9be3-7b40-baac-e0dae3f8eb4c","sha256":"6e97cbbb8c853bcd9f9d066aaf3fa26714230ce3f942128f95177e34337523ac","created":"2026-10-02T02:21:27.137Z","duration":14.399938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":57},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Amelia Galway. Please leave your name and number, and I will get back to you as soon as I can. Thank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up or press 1","confidence":1.0,"words":[{"word":"hi","start":2.8799999,"end":3.12,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2212040424346924},{"word":"you've","start":3.12,"end":3.36,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.17285597324371338},{"word":"reached","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.20007207989692688},{"word":"amelia","start":3.6799998,"end":4.0,"confidence":0.5830078,"punctuated_word":"Amelia","sentiment":"neutral","sentiment_score":0.19277742505073547},{"word":"galway","start":4.0,"end":4.48,"confidence":0.7582194,"punctuated_word":"Galway.","sentiment":"neutral","sentiment_score":0.193740114569664},{"word":"please","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.13459047675132751},{"word":"leave","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0570138543844223},{"word":"your","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0786459892988205},{"word":"name","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.12528441846370697},{"word":"and","start":5.2,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08255232870578766},{"word":"number","start":5.3599997,"end":5.6,"confidence":0.9838867,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.14188098907470703},{"word":"and","start":5.6,"end":5.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16767512261867523},{"word":"i","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22510334849357605},{"word":"will","start":5.8399997,"end":6.0,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14861515164375305},{"word":"get","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1842654049396515},{"word":"back","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.14953553676605225},{"word":"to","start":6.24,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17762914299964905},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28480514883995056},{"word":"as","start":6.48,"end":6.56,"confidence":0.9819336,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2236258834600449},{"word":"soon","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.2192548960447311},{"word":"as","start":6.7999997,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.21895115077495575},{"word":"i","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.37926623225212097},{"word":"can","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.28232333064079285},{"word":"thank","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6911922693252563},{"word":"you","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5888146162033081},{"word":"please","start":8.72,"end":9.04,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.06380799412727356},{"word":"leave","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.06788429617881775},{"word":"a","start":9.28,"end":9.36,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07026900351047516},{"word":"detailed","start":9.36,"end":9.84,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.07885006070137024},{"word":"message","start":9.84,"end":10.32,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.132072314620018},{"word":"after","start":10.32,"end":10.559999,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1073126345872879},{"word":"the","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11051253974437714},{"word":"tone","start":10.719999,"end":11.219999,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.059905387461185455},{"word":"when","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.05604119598865509},{"word":"you","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.045578714460134506},{"word":"have","start":11.599999,"end":11.759999,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03206361085176468},{"word":"finished","start":11.759999,"end":12.16,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.04866937920451164},{"word":"recording","start":12.16,"end":12.639999,"confidence":0.99853516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.038656532764434814},{"word":"you","start":12.639999,"end":12.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04500189423561096},{"word":"may","start":12.88,"end":13.04,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0451178178191185},{"word":"hang","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.045516423881053925},{"word":"up","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.044724300503730774},{"word":"or","start":13.5199995,"end":13.759999,"confidence":0.5102539,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06374584138393402},{"word":"press","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.07671494781970978},{"word":"1","start":14.0,"end":14.399938,"confidence":0.9970703,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.03803926706314087}],"paragraphs":{"transcript":"\nHi. You've reached Amelia Galway. Please leave your name and number, and I will get back to you as soon as I can. Thank you. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up or press 1","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.2212040424346924},{"text":"You've reached Amelia Galway.","start":3.12,"end":4.48,"sentiment":"neutral","sentiment_score":0.18986139819025993},{"text":"Please leave your name and number, and I will get back to you as soon as I can.","start":4.48,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.18227880034181806},{"text":"Thank you.","start":7.3599997,"end":8.1,"sentiment":"positive","sentiment_score":0.6400034427642822},{"text":"Please leave a detailed message after the tone.","start":8.72,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.08632677886635065}],"sentiment":"neutral","sentiment_score":0.14700183927109747,"num_words":33,"start":2.8799999,"end":11.219999},{"sentences":[{"text":"When you have finished recording, you may hang up or press 1","start":11.28,"end":14.399938,"sentiment":"neutral","sentiment_score":-0.04832249383131663}],"sentiment":"neutral","sentiment_score":-0.04832249383131663,"num_words":12,"start":11.28,"end":14.399938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Amelia Galway. Please leave your name and number, and I will get back to you as soon as I can. Thank you. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up or press 1","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.2212040424346924},{"text":"You've reached Amelia Galway.","start":3.12,"end":4.48,"sentiment":"neutral","sentiment_score":0.18986139819025993},{"text":"Please leave your name and number, and I will get back to you as soon as I can.","start":4.48,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.18227880034181806},{"text":"Thank you.","start":7.3599997,"end":8.1,"sentiment":"positive","sentiment_score":0.6400034427642822},{"text":"Please leave a detailed message after the tone.","start":8.72,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.08632677886635065}],"sentiment":"neutral","sentiment_score":0.14700183927109747,"channel":1,"num_words":33,"start":2.8799999,"end":11.219999},{"sentences":[{"text":"When you have finished recording, you may hang up or press 1","start":11.28,"end":14.399938,"sentiment":"neutral","sentiment_score":-0.04832249383131663}],"sentiment":"neutral","sentiment_score":-0.04832249383131663,"channel":1,"num_words":12,"start":11.28,"end":14.399938}]},"summary":{"result":"success","short":"Hi. You've reached Amelia Galway. Please leave your name and number, and I will get back to you as soon as I can. Thank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up or press 1"},"intents":{"segments":[{"text":"Please leave a detailed message after the tone.","start_word":25,"end_word":32,"intents":[{"intent":"Instruct message leaving","confidence_score":3.4755963e-8},{"intent":"Request call back","confidence_score":0.016431237},{"intent":"Leave message","confidence_score":0.0807056}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Amelia Galway. Please leave your name and number, and I will get back to you as soon as I can.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.18816277384757996},{"text":"Thank you.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.6229405403137207},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up or press 1","start_word":25,"end_word":44,"sentiment":"neutral","sentiment_score":-0.063969187438488}],"average":{"sentiment":"neutral","sentiment_score":0.1093083515501859}}}}