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So if you would like to proceed with your service activation, kindly visit our website to review and select your preferred plan and contract. Once we receive your confirmation order, our provisioning and technical team will begin to process activating your service. And currently let me check for you here. Currently, we do have, like, the promo. If you select for twelve month contract, the connection fee is $45, and you will be getting 15% discount for three months. And then if you select twenty four month contract, you will be getting free connection fee, 15% discount for three months, and then a router. But for the no contract connection fee is $65. And further details are available from our site, including the available plans we have and the prices. Oh, oh, sure. So once we receive your order today, and then if you have your compatible router, you can go ahead and get connected immediately to the service. But if you don't have the router, of course, you have to outsource a router. Or if you are getting a router from us, express, you can get it one day, and standard, you can get it within four days. So if you would like me Yeah. Our handset is also available. Okay. So if you are on the, Airtel website, please go to the networks tab. Yeah. Networks tab. Just hover it, and then you will see Linham, the second one. Clean sorry. Click Linham networks, and then it will be routed to the page where you need to select your preferred plan. Oh, the Lindenhoface 100 is your MDPS. However, the Superfast is symmetric. Because for the Lindholm Fast 100, the upload speed is different. However, for the Lindholm Superfast, you're getting the same upload and download speed, which is fifty fifty. That's the difference. And it can be family 10 plus users. N b n basic. Okay. One moment. Let me check on here. Because you've been routed to accounts. Reason why I have to further check on our other platform here. Just bear with me. Alright? Oh, for your business. Okay. Is this a cafe, a restaurant? Warehouse. And how many people supposed to be using the services there? Or do you have, like, a system, a CRM? Oh, okay. So one moment here. Just bear with me. Okay? Just making sure that I'm providing you the applicable ones. Okay, Raj. So mostly, our tech team is recommending the Linham Superfast, which is symmetric two hundred two hundred if you do have, like, the CCTV's and then if you have a CRM. It's 140 monthly. It's $202,100 symmetric. And then go down and scroll down. You will see an available modem. Yeah. If I may ask, are you signing for twelve month or twenty four month? Okay. So if you're signing for twenty four months, you will be getting the free router valued for $2.19 95. So you may don't select the router itself because it will automatically be eligible once we see your order showing twenty four month contract. K? You just need to select the twenty four month and then proceed. Just select which postage you would like. Express, $30. Standard, $20. Express, one day, you will receive the device, and then for standard, within four days. And then just to set your proper expectation, you have to fulfill the contract. K? If there is a early termination for this contract, a cancellation fee will be applied, and also you have to pay for the router valued $219.95. Those all for free, but contract should be fulfilled. Twenty four month contract. Wirelink? Oh, you select the Wirelink, the headset. Yeah. Headset and the router is different. That's the price of our handset for your VoIP, for your landline. How much the handset adding up to your order? Mhmm. Mhmm. Can you unselect the handset? Just select first the service Internet service and the contract. And then if you wanted to get the VoIP and the headset, we will just send you a separate invoice for that. Just select first the Internet service order, the preferred plan, and the contract. Just yeah. Just please ensure to unselect everything. So once you redo it, only selected plan and the contract. Yeah. The Supafast two hundred two hundred, one forty monthly, symmetric. Can you double check if it's not grayed out? It should be red, and then it should be select not selected from that part, from the VoIP and handset part. It's grayed out. It should be red. Can you unclick, please? It should show select not selected. Okay. Have you already closed everything, the website, and then relaunch? If you would like, I can go ahead and get your details, and then I'll just send you the applicable invoice for your order, which is the $14,200 symmetric, the twenty four month contract. And then we will just yeah. I send you the what is your email address, Raj? Okay. Thank you. So I just wanted to make sure on this part. N o, v like Victor, e u r. Oh, nov aura. Okay. Perfect. Orders@novaurasupplies.com.au. Alright. Sure. I'll just send you an email, and then you just need to fill it out. Then we can proceed with activating the service, send you the invoice accordingly. Okay? Sure. Thank you, Raj. 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Raj. This is Airtel. Our technical department has confirmed that there is a currently no NDC payable for your address. And, yeah, it's confirmed it's a Lindholm serviceable address. So if you would like to proceed with your service activation, kindly visit our website to review and select your preferred plan and contract.\n\nOnce we receive your confirmation order, our provisioning and technical team will begin to process activating your service. And currently let me check for you here. Currently, we do have, like, the promo. If you select for twelve month contract, the connection fee is $45, and you will be getting 15% discount for three months. And then if you select twenty four month contract, you will be getting free connection fee, 15% discount for three months, and then a router.\n\nBut for the no contract connection fee is $65. And further details are available from our site, including the available plans we have and the prices. Oh, oh, sure. So once we receive your order today, and then if you have your compatible router, you can go ahead and get connected immediately to the service. But if you don't have the router, of course, you have to outsource a router.\n\nOr if you are getting a router from us, express, you can get it one day, and standard, you can get it within four days. So if you would like me Yeah. Our handset is also available. Okay. So if you are on the, Airtel website, please go to the networks tab.\n\nYeah. Networks tab. Just hover it, and then you will see Linham, the second one. Clean sorry. Click Linham networks, and then it will be routed to the page where you need to select your preferred plan.\n\nOh, the Lindenhoface 100 is your MDPS. However, the Superfast is symmetric. Because for the Lindholm Fast 100, the upload speed is different. However, for the Lindholm Superfast, you're getting the same upload and download speed, which is fifty fifty. That's the difference.\n\nAnd it can be family 10 plus users. N b n basic. Okay. One moment. Let me check on here.\n\nBecause you've been routed to accounts. Reason why I have to further check on our other platform here. Just bear with me. Alright? Oh, for your business.\n\nOkay. Is this a cafe, a restaurant? Warehouse. And how many people supposed to be using the services there? Or do you have, like, a system, a CRM?\n\nOh, okay. So one moment here. Just bear with me. Okay? Just making sure that I'm providing you the applicable ones.\n\nOkay, Raj. So mostly, our tech team is recommending the Linham Superfast, which is symmetric two hundred two hundred if you do have, like, the CCTV's and then if you have a CRM. It's 140 monthly. It's $202,100 symmetric. And then go down and scroll down.\n\nYou will see an available modem. Yeah. If I may ask, are you signing for twelve month or twenty four month? Okay. So if you're signing for twenty four months, you will be getting the free router valued for $2.19 95.\n\nSo you may don't select the router itself because it will automatically be eligible once we see your order showing twenty four month contract. K? You just need to select the twenty four month and then proceed. Just select which postage you would like. Express, $30.\n\nStandard, $20. Express, one day, you will receive the device, and then for standard, within four days. And then just to set your proper expectation, you have to fulfill the contract. K? If there is a early termination for this contract, a cancellation fee will be applied, and also you have to pay for the router valued $219.95.\n\nThose all for free, but contract should be fulfilled. Twenty four month contract. Wirelink? Oh, you select the Wirelink, the headset. Yeah.\n\nHeadset and the router is different. That's the price of our handset for your VoIP, for your landline. How much the handset adding up to your order? Mhmm. Mhmm.\n\nCan you unselect the handset? Just select first the service Internet service and the contract. And then if you wanted to get the VoIP and the headset, we will just send you a separate invoice for that. Just select first the Internet service order, the preferred plan, and the contract. Just yeah.\n\nJust please ensure to unselect everything. So once you redo it, only selected plan and the contract. Yeah. The Supafast two hundred two hundred, one forty monthly, symmetric. Can you double check if it's not grayed out?\n\nIt should be red, and then it should be select not selected from that part, from the VoIP and handset part. It's grayed out. It should be red. Can you unclick, please? It should show select not selected.\n\nOkay. Have you already closed everything, the website, and then relaunch? If you would like, I can go ahead and get your details, and then I'll just send you the applicable invoice for your order, which is the $14,200 symmetric, the twenty four month contract. And then we will just yeah. I send you the what is your email address, Raj?\n\nOkay. Thank you. So I just wanted to make sure on this part. N o, v like Victor, e u r. Oh, nov aura.\n\nOkay. Perfect. Orders@novaurasupplies.com.au. Alright. Sure.\n\nI'll just send you an email, and then you just need to fill it out. Then we can proceed with activating the service, send you the invoice accordingly. Okay? Sure. Thank you, Raj.\n\nHave a good one.","paragraphs":[{"sentences":[{"text":"Hi, Raj.","start":2.48,"end":3.3,"sentiment":"neutral","sentiment_score":-0.036660829558968544},{"text":"This is Airtel.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":-0.005230111380418141},{"text":"Our technical department has confirmed that there is a currently no NDC payable for your address.","start":4.72,"end":11.54,"sentiment":"neutral","sentiment_score":0.03561671613715589},{"text":"And, yeah, it's confirmed it's a Lindholm serviceable address.","start":12.215,"end":15.755,"sentiment":"neutral","sentiment_score":0.23249238895045388},{"text":"So if you would like to proceed with your service activation, kindly visit our website to review and select your preferred plan and contract.","start":16.375,"end":25.994999,"sentiment":"neutral","sentiment_score":0.1406411260055999}],"sentiment":"neutral","sentiment_score":0.1101606294374775,"num_words":54,"start":2.48,"end":25.994999},{"sentences":[{"text":"Once we receive your confirmation order, our provisioning and technical team will begin to process activating your service.","start":26.61,"end":34.870003,"sentiment":"neutral","sentiment_score":0.2759837094280455},{"text":"And currently let me check for you here.","start":35.81,"end":38.385,"sentiment":"neutral","sentiment_score":0.14943185728043318},{"text":"Currently, we do have, like, the promo.","start":38.864998,"end":41.045,"sentiment":"neutral","sentiment_score":0.28401004416602},{"text":"If you select for twelve month contract, the connection fee is $45, and you will be getting 15% discount for three months.","start":41.265,"end":52.2,"sentiment":"neutral","sentiment_score":0.30930123274976556},{"text":"And then if you select twenty four month contract, you will be getting free connection fee, 15% discount for three months, and then a router.","start":53.0,"end":65.66,"sentiment":"neutral","sentiment_score":0.24054842829704284}],"sentiment":"neutral","sentiment_score":0.26211962206289174,"num_words":80,"start":26.61,"end":65.66},{"sentences":[{"text":"But for the no contract connection fee is $65.","start":66.725006,"end":70.345,"sentiment":"neutral","sentiment_score":0.08055808560715781},{"text":"And further details are available from our site, including the available plans we have and the prices.","start":70.645004,"end":78.425,"sentiment":"neutral","sentiment_score":0.17052018379463868},{"text":"Oh, oh, sure.","start":84.39,"end":86.329994,"sentiment":"neutral","sentiment_score":0.18005911509195963},{"text":"So once we receive your order today, and then if you have your compatible router, you can go ahead and get connected immediately to the service.","start":86.39,"end":96.365,"sentiment":"neutral","sentiment_score":0.31271436237371886},{"text":"But if you don't have the router, of course, you have to outsource a router.","start":97.384995,"end":101.384995,"sentiment":"neutral","sentiment_score":0.0014723104735215506}],"sentiment":"neutral","sentiment_score":0.1759528759866953,"num_words":70,"start":66.725006,"end":101.384995},{"sentences":[{"text":"Or if you are getting a router from us, express, you can get it one day, and standard, you can get it within four days.","start":101.384995,"end":110.81,"sentiment":"neutral","sentiment_score":0.27488615691661833},{"text":"So if you would like me Yeah.","start":111.11,"end":118.055,"sentiment":"neutral","sentiment_score":0.08170970476099423},{"text":"Our handset is also available.","start":118.515,"end":120.855,"sentiment":"neutral","sentiment_score":0.09146708697080612},{"text":"Okay.","start":126.995,"end":127.475006,"sentiment":"neutral","sentiment_score":0.019964449107646946},{"text":"So if you are on the, Airtel website, please go to the networks tab.","start":127.475006,"end":133.18001,"sentiment":"neutral","sentiment_score":0.013288664698068584}],"sentiment":"neutral","sentiment_score":0.15591275088417417,"num_words":52,"start":101.384995,"end":133.18001},{"sentences":[{"text":"Yeah.","start":137.32,"end":137.72,"sentiment":"neutral","sentiment_score":0.02664884552359581},{"text":"Networks tab.","start":137.72,"end":138.7,"sentiment":"neutral","sentiment_score":0.024708528071641922},{"text":"Just hover it, and then you will see Linham, the second one.","start":139.16,"end":145.66,"sentiment":"neutral","sentiment_score":0.028074977919459343},{"text":"Clean sorry.","start":146.085,"end":147.845,"sentiment":"neutral","sentiment_score":-0.002487974241375923},{"text":"Click Linham networks, and then it will be routed to the page where you need to select your preferred plan.","start":147.845,"end":158.265,"sentiment":"neutral","sentiment_score":0.04363669161684811}],"sentiment":"neutral","sentiment_score":0.034614149204178435,"num_words":37,"start":137.32,"end":158.265},{"sentences":[{"text":"Oh, the Lindenhoface 100 is your MDPS.","start":180.155,"end":185.48001,"sentiment":"neutral","sentiment_score":0.01611196482554078},{"text":"However, the Superfast is symmetric.","start":186.5,"end":188.68001,"sentiment":"neutral","sentiment_score":0.17415397241711617},{"text":"Because for the Lindholm Fast 100, the upload speed is different.","start":188.74,"end":195.96,"sentiment":"neutral","sentiment_score":0.12851095605980267},{"text":"However, for the Lindholm Superfast, you're getting the same upload and download speed, which is fifty fifty.","start":196.5,"end":203.915,"sentiment":"neutral","sentiment_score":0.2317674431730719},{"text":"That's the difference.","start":204.69499,"end":205.755,"sentiment":"neutral","sentiment_score":0.20676596959431967}],"sentiment":"neutral","sentiment_score":0.16180275756389248,"num_words":43,"start":180.155,"end":205.755},{"sentences":[{"text":"And it can be family 10 plus users.","start":206.69499,"end":210.235,"sentiment":"neutral","sentiment_score":0.24266767874360085},{"text":"N b n basic.","start":225.25,"end":226.63,"sentiment":"neutral","sentiment_score":0.006300815148279071},{"text":"Okay.","start":226.77,"end":227.27,"sentiment":"neutral","sentiment_score":0.029222577810287476},{"text":"One moment.","start":227.33,"end":228.13,"sentiment":"neutral","sentiment_score":0.03046297654509544},{"text":"Let me check on here.","start":228.13,"end":229.49,"sentiment":"neutral","sentiment_score":0.027566764503717422}],"sentiment":"neutral","sentiment_score":0.10972635219804942,"num_words":20,"start":206.69499,"end":229.49},{"sentences":[{"text":"Because you've been routed to accounts.","start":229.49,"end":232.235,"sentiment":"neutral","sentiment_score":-0.024033340625464916},{"text":"Reason why I have to further check on our other platform here.","start":232.235,"end":238.335,"sentiment":"neutral","sentiment_score":-0.02536188702409466},{"text":"Just bear with me.","start":239.675,"end":240.555,"sentiment":"neutral","sentiment_score":0.04526752606034279},{"text":"Alright?","start":240.555,"end":241.055,"sentiment":"neutral","sentiment_score":0.101188562810421},{"text":"Oh, for your business.","start":279.02002,"end":280.32,"sentiment":"neutral","sentiment_score":0.09227273985743523}],"sentiment":"neutral","sentiment_score":0.007511368090355837,"num_words":27,"start":229.49,"end":280.32},{"sentences":[{"text":"Okay.","start":280.54,"end":281.04,"sentiment":"neutral","sentiment_score":0.05582788214087486},{"text":"Is this a cafe, a restaurant?","start":284.475,"end":286.41498,"sentiment":"neutral","sentiment_score":0.02407071925699711},{"text":"Warehouse.","start":292.07498,"end":292.57498,"sentiment":"neutral","sentiment_score":-0.011908046901226044},{"text":"And how many people supposed to be using the services there?","start":293.435,"end":299.78,"sentiment":"neutral","sentiment_score":0.003727540373802185},{"text":"Or do you have, like, a system, a CRM?","start":300.0,"end":302.74,"sentiment":"neutral","sentiment_score":-0.011186574896176657}],"sentiment":"neutral","sentiment_score":0.004595282886709485,"num_words":28,"start":280.54,"end":302.74},{"sentences":[{"text":"Oh, okay.","start":314.595,"end":315.655,"sentiment":"neutral","sentiment_score":0.06722335889935493},{"text":"So one moment here.","start":317.31497,"end":319.095,"sentiment":"neutral","sentiment_score":0.058944711461663246},{"text":"Just bear with me.","start":319.235,"end":320.115,"sentiment":"neutral","sentiment_score":0.052535323426127434},{"text":"Okay?","start":320.115,"end":320.615,"sentiment":"neutral","sentiment_score":0.055469732731580734},{"text":"Just making sure that I'm providing you the applicable ones.","start":321.155,"end":324.935,"sentiment":"neutral","sentiment_score":0.08642317205667496}],"sentiment":"neutral","sentiment_score":0.07143182431658109,"num_words":21,"start":314.595,"end":324.935},{"sentences":[{"text":"Okay, Raj.","start":412.31497,"end":413.215,"sentiment":"neutral","sentiment_score":0.11075589805841446},{"text":"So mostly, our tech team is recommending the Linham Superfast, which is symmetric two hundred two hundred if you do have, like, the CCTV's and then if you have a CRM.","start":413.52,"end":427.13998,"sentiment":"neutral","sentiment_score":0.1777557668186003},{"text":"It's 140 monthly.","start":429.70502,"end":431.965,"sentiment":"neutral","sentiment_score":0.10364369302988052},{"text":"It's $202,100 symmetric.","start":432.905,"end":435.245,"sentiment":"neutral","sentiment_score":0.1250111237168312},{"text":"And then go down and scroll down.","start":442.86,"end":447.28,"sentiment":"neutral","sentiment_score":0.041307324809687476}],"sentiment":"neutral","sentiment_score":0.14580557155220406,"num_words":46,"start":412.31497,"end":447.28},{"sentences":[{"text":"You will see an available modem.","start":447.9,"end":451.91998,"sentiment":"neutral","sentiment_score":0.042092038318514824},{"text":"Yeah.","start":452.06,"end":452.3,"sentiment":"neutral","sentiment_score":0.047201007604599},{"text":"If I may ask, are you signing for twelve month or twenty four month?","start":452.3,"end":456.88,"sentiment":"neutral","sentiment_score":0.017053067085466216},{"text":"Okay.","start":459.755,"end":460.23502,"sentiment":"neutral","sentiment_score":0.08966483175754547},{"text":"So if you're signing for twenty four months, you will be getting the free router valued for $2.19 95.","start":460.23502,"end":469.595,"sentiment":"neutral","sentiment_score":0.2126380754144568}],"sentiment":"neutral","sentiment_score":0.1138605961303522,"num_words":41,"start":447.9,"end":469.595},{"sentences":[{"text":"So you may don't select the router itself because it will automatically be eligible once we see your order showing twenty four month contract.","start":469.595,"end":481.03,"sentiment":"neutral","sentiment_score":0.16730080917477608},{"text":"K?","start":481.33,"end":481.83,"sentiment":"neutral","sentiment_score":0.07694941759109497},{"text":"You just need to select the twenty four month and then proceed.","start":482.61,"end":488.345,"sentiment":"neutral","sentiment_score":0.10201339299480121},{"text":"Just select which postage you would like.","start":489.285,"end":492.665,"sentiment":"neutral","sentiment_score":0.1349426465375083},{"text":"Express, $30.","start":493.605,"end":495.145,"sentiment":"neutral","sentiment_score":0.11047481000423431}],"sentiment":"neutral","sentiment_score":0.14091038477161658,"num_words":46,"start":469.595,"end":495.145},{"sentences":[{"text":"Standard, $20.","start":495.605,"end":497.465,"sentiment":"neutral","sentiment_score":0.12505771219730377},{"text":"Express, one day, you will receive the device, and then for standard, within four days.","start":498.005,"end":506.44,"sentiment":"positive","sentiment_score":0.4041268229484558},{"text":"And then just to set your proper expectation, you have to fulfill the contract.","start":511.3,"end":516.855,"sentiment":"neutral","sentiment_score":0.30939217124666485},{"text":"K?","start":516.915,"end":517.315,"sentiment":"neutral","sentiment_score":-0.007301349192857742},{"text":"If there is a early termination for this contract, a cancellation fee will be applied, and also you have to pay for the router valued $219.95.","start":517.315,"end":529.78,"sentiment":"neutral","sentiment_score":-0.2634606599234618}],"sentiment":"neutral","sentiment_score":0.06527982170468774,"num_words":58,"start":495.605,"end":529.78},{"sentences":[{"text":"Those all for free, but contract should be fulfilled.","start":530.24,"end":533.94,"sentiment":"neutral","sentiment_score":0.0299457386136055},{"text":"Twenty four month contract.","start":534.08,"end":535.62,"sentiment":"neutral","sentiment_score":-0.048974049277603626},{"text":"Wirelink?","start":545.46497,"end":545.96497,"sentiment":"neutral","sentiment_score":-0.0797417089343071},{"text":"Oh, you select the Wirelink, the headset.","start":549.225,"end":552.205,"sentiment":"neutral","sentiment_score":-0.017658634377377375},{"text":"Yeah.","start":555.705,"end":556.105,"sentiment":"neutral","sentiment_score":-0.05881660059094429}],"sentiment":"neutral","sentiment_score":-0.008570604534311728,"num_words":22,"start":530.24,"end":556.105},{"sentences":[{"text":"Headset and the router is different.","start":556.105,"end":558.045,"sentiment":"neutral","sentiment_score":-0.10424628605445226},{"text":"That's the price of our handset for your VoIP, for your landline.","start":559.88,"end":567.42,"sentiment":"neutral","sentiment_score":-0.06970240905260046},{"text":"How much the handset adding up to your order?","start":617.21497,"end":621.05,"sentiment":"neutral","sentiment_score":-0.009009755733940337},{"text":"Mhmm.","start":625.11005,"end":625.61005,"sentiment":"neutral","sentiment_score":-0.01477866806089878},{"text":"Mhmm.","start":631.83,"end":632.33,"sentiment":"neutral","sentiment_score":-0.004426987376064062}],"sentiment":"neutral","sentiment_score":-0.05386896834483948,"num_words":29,"start":556.105,"end":632.33},{"sentences":[{"text":"Can you unselect the handset?","start":656.9,"end":661.72003,"sentiment":"neutral","sentiment_score":-0.141601824760437},{"text":"Just select first the service Internet service and the contract.","start":662.415,"end":667.075,"sentiment":"neutral","sentiment_score":-0.028811613097786903},{"text":"And then if you wanted to get the VoIP and the headset, we will just send you a separate invoice for that.","start":668.415,"end":676.91,"sentiment":"neutral","sentiment_score":-0.039258584210818466},{"text":"Just select first the Internet service order, the preferred plan, and the contract.","start":676.97,"end":682.51,"sentiment":"neutral","sentiment_score":-0.006914566629208052},{"text":"Just yeah.","start":691.54504,"end":694.18506,"sentiment":"neutral","sentiment_score":-0.10122812166810036}],"sentiment":"neutral","sentiment_score":-0.041387686864114724,"num_words":52,"start":656.9,"end":694.18506},{"sentences":[{"text":"Just please ensure to unselect everything.","start":694.18506,"end":697.085,"sentiment":"neutral","sentiment_score":-0.11283612002929051},{"text":"So once you redo it, only selected plan and the contract.","start":697.625,"end":703.16504,"sentiment":"neutral","sentiment_score":-0.08630752157081258},{"text":"Yeah.","start":758.15497,"end":758.555,"sentiment":"neutral","sentiment_score":0.12475335597991943},{"text":"The Supafast two hundred two hundred, one forty monthly, symmetric.","start":758.555,"end":764.43,"sentiment":"neutral","sentiment_score":0.13641985654830932},{"text":"Can you double check if it's not grayed out?","start":782.885,"end":786.005,"sentiment":"neutral","sentiment_score":-0.051417655415005155}],"sentiment":"neutral","sentiment_score":-0.016221795533154462,"num_words":37,"start":694.18506,"end":786.005},{"sentences":[{"text":"It should be red, and then it should be select not selected from that part, from the VoIP and handset part.","start":786.005,"end":793.52,"sentiment":"neutral","sentiment_score":-0.03723024683339255},{"text":"It's grayed out.","start":796.3,"end":796.86,"sentiment":"neutral","sentiment_score":-0.10407798985640208},{"text":"It should be red.","start":796.86,"end":797.92,"sentiment":"neutral","sentiment_score":-0.054940459318459034},{"text":"Can you unclick, please?","start":797.98,"end":799.6,"sentiment":"neutral","sentiment_score":-0.050154777243733406},{"text":"It should show select not selected.","start":802.3,"end":804.56,"sentiment":"neutral","sentiment_score":-0.06661086156964302}],"sentiment":"neutral","sentiment_score":-0.050371454440449416,"num_words":38,"start":786.005,"end":804.56},{"sentences":[{"text":"Okay.","start":814.77496,"end":815.27496,"sentiment":"neutral","sentiment_score":-0.18207350373268127},{"text":"Have you already closed everything, the website, and then relaunch?","start":819.38,"end":824.84,"sentiment":"neutral","sentiment_score":-0.09782660230994225},{"text":"If you would like, I can go ahead and get your details, and then I'll just send you the applicable invoice for your order, which is the $14,200 symmetric, the twenty four month contract.","start":830.02,"end":844.465,"sentiment":"neutral","sentiment_score":0.12641795899938135},{"text":"And then we will just yeah.","start":845.805,"end":848.61,"sentiment":"neutral","sentiment_score":0.07922293121616046},{"text":"I send you the what is your email address, Raj?","start":848.61,"end":851.75,"sentiment":"neutral","sentiment_score":0.04991084523499012}],"sentiment":"neutral","sentiment_score":0.06741503473432338,"num_words":61,"start":814.77496,"end":851.75},{"sentences":[{"text":"Okay.","start":879.33,"end":879.73,"sentiment":"neutral","sentiment_score":0.17809870839118958},{"text":"Thank you.","start":879.73,"end":880.21,"sentiment":"positive","sentiment_score":0.34922775626182556},{"text":"So I just wanted to make sure on this part.","start":880.21,"end":882.79,"sentiment":"neutral","sentiment_score":0.1073515847325325},{"text":"N o, v like Victor, e u r.","start":883.41,"end":887.67,"sentiment":"neutral","sentiment_score":0.01578626490663737},{"text":"Oh, nov aura.","start":895.875,"end":897.155,"sentiment":"neutral","sentiment_score":0.06010582049687704}],"sentiment":"neutral","sentiment_score":0.09402823537432899,"num_words":24,"start":879.33,"end":897.155},{"sentences":[{"text":"Okay.","start":897.155,"end":897.635,"sentiment":"neutral","sentiment_score":0.18190136551856995},{"text":"Perfect.","start":897.635,"end":898.135,"sentiment":"positive","sentiment_score":0.3673458993434906},{"text":"Orders@novaurasupplies.com.au.","start":898.275,"end":902.775,"sentiment":"neutral","sentiment_score":0.18864893913269043},{"text":"Alright.","start":904.25,"end":904.73,"sentiment":"neutral","sentiment_score":0.1905638575553894},{"text":"Sure.","start":904.73,"end":905.05,"sentiment":"neutral","sentiment_score":0.2301766872406006}],"sentiment":"neutral","sentiment_score":0.23172734975814818,"num_words":5,"start":897.155,"end":905.05},{"sentences":[{"text":"I'll just send you an email, and then you just need to fill it out.","start":905.05,"end":908.73,"sentiment":"neutral","sentiment_score":0.21157614986101786},{"text":"Then we can proceed with activating the service, send you the invoice accordingly.","start":908.73,"end":912.99,"sentiment":"neutral","sentiment_score":0.22124318434641913},{"text":"Okay?","start":913.20996,"end":913.70996,"sentiment":"neutral","sentiment_score":0.14510498940944672},{"text":"Sure.","start":916.5349,"end":916.93494,"sentiment":"neutral","sentiment_score":0.0917832851409912},{"text":"Thank you, Raj.","start":916.93494,"end":917.99493,"sentiment":"positive","sentiment_score":0.8743849396705627}],"sentiment":"neutral","sentiment_score":0.26999535569638916,"num_words":33,"start":905.05,"end":917.99493},{"sentences":[{"text":"Have a good one.","start":918.6149,"end":919.43994,"sentiment":"positive","sentiment_score":0.6152713559567928}],"sentiment":"positive","sentiment_score":0.6152713559567928,"num_words":4,"start":918.6149,"end":919.43994}]}}]},{"alternatives":[{"transcript":"Hello. Not speaking. Can you can you talk me through so that we can place an order? How long does it take to get the connection? And how about the how about phone? Can I get the phone connection as well? Okay. I'm on your Airtel website. What should I do? Net networks. Yep. Yes. Yes. What is the difference between NBN 25 unlimited? What is it? NBN 50 unlimited. I don't need, like, a family 10 plus. But if we go family three, what is the download and upload limit on the MBN basic? What is the best for the for us as a business? No. It's a warehouse, so we got double story warehouse. Yeah. That's right. So system, we got CRM as well. So we got well, we've got we've got alarm system. We've got cameras. Alright. Let's go for I selected this one. Then what? How about the modem? Are you signed for twenty four months? Just give me one minute to order now. Why it says that your order is it's still charging $350 for wire link. Yeah. The headset. Yeah. Okay. I need to go back. Yeah. For the landline, if I select landline I haven't selected the landline yet. Oh, it's coming up. Explore options. Unlimited calls. I haven't selected it. 20 ports. Okay. No. Why it's coming the handset as well? So if I if I order now if I click order now, it's give me VoIP unlimited bus is $34.95. Five g to one twenty GB plan is $80 per month. WiLink t four u is 350. And then 200 is $1.40, and unlimited is 24. So 624 doll $29.90. Why it's coming like that? I think I selected from the phone. Can I close this one and do it again do it again? Okay. I'm going. A, tell again. I'm doing again. Should be one long time. Okay. I'm doing it again. Linham networks. Okay. You are suggesting me Superfast, isn't it? 200. Yeah. $1.04 yeah. $1.40 monthly. Order now. Now I'm still doing it. It's still selecting each and everything, and it says that you have to $634.95. It's grayed out. Yeah. It's just a grayed out. Your order, it just grayed out. It doesn't say anything. It doesn't allow me to do anything. Yes. I did everything. Yes. Send me in my email. Yes. Yes. So the email is orders,orders,orders@novaura,novaura,supplies,suppiles,supplies.com.au. So orders@knobaurasupplies.com.au. No. A u r a, a for alpha, u for umbrella, r for Romeo, a for alpha. No. Aura. Yeah. No problem. I'll call you 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Not speaking. Can you can you talk me through so that we can place an order? How long does it take to get the connection? And how about the how about phone?\n\nCan I get the phone connection as well? Okay. I'm on your Airtel website. What should I do? Net networks.\n\nYep. Yes. Yes. What is the difference between NBN 25 unlimited? What is it?\n\nNBN 50 unlimited. I don't need, like, a family 10 plus. But if we go family three, what is the download and upload limit on the MBN basic? What is the best for the for us as a business? No.\n\nIt's a warehouse, so we got double story warehouse. Yeah. That's right. So system, we got CRM as well. So we got well, we've got we've got alarm system.\n\nWe've got cameras. Alright. Let's go for I selected this one. Then what? How about the modem?\n\nAre you signed for twenty four months? Just give me one minute to order now. Why it says that your order is it's still charging $350 for wire link. Yeah. The headset.\n\nYeah. Okay. I need to go back. Yeah. For the landline, if I select landline I haven't selected the landline yet.\n\nOh, it's coming up. Explore options. Unlimited calls. I haven't selected it. 20 ports.\n\nOkay. No. Why it's coming the handset as well? So if I if I order now if I click order now, it's give me VoIP unlimited bus is $34.95. Five g to one twenty GB plan is $80 per month.\n\nWiLink t four u is 350. And then 200 is $1.40, and unlimited is 24. So 624 doll $29.90. Why it's coming like that? I think I selected from the phone.\n\nCan I close this one and do it again do it again? Okay. I'm going. A, tell again. I'm doing again.\n\nShould be one long time. Okay. I'm doing it again. Linham networks. Okay.\n\nYou are suggesting me Superfast, isn't it? 200. Yeah. $1.04 yeah. $1.40 monthly.\n\nOrder now. Now I'm still doing it. It's still selecting each and everything, and it says that you have to $634.95. It's grayed out. Yeah.\n\nIt's just a grayed out. Your order, it just grayed out. It doesn't say anything. It doesn't allow me to do anything. Yes.\n\nI did everything. Yes. Send me in my email. Yes. Yes.\n\nSo the email is orders,orders,orders@novaura,novaura,supplies,suppiles,supplies.com.au. So orders@knobaurasupplies.com.au. No. A u r a, a for alpha, u for umbrella, r for Romeo, a for alpha. No.\n\nAura. Yeah. No problem. 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unlimited.","start":177.13,"end":178.43001,"sentiment":"neutral","sentiment_score":-0.01452784767995278},{"text":"I don't need, like, a family 10 plus.","start":212.405,"end":215.205,"sentiment":"neutral","sentiment_score":-0.009551467839628458},{"text":"But if we go family three, what is the download and upload limit on the MBN basic?","start":215.205,"end":223.58,"sentiment":"neutral","sentiment_score":0.026426804525887266},{"text":"What is the best for the for us as a business?","start":271.045,"end":277.70502,"sentiment":"neutral","sentiment_score":0.19747619737278332},{"text":"No.","start":288.41,"end":288.49002,"sentiment":"neutral","sentiment_score":-0.07359246909618378}],"sentiment":"neutral","sentiment_score":0.06069765232969075,"num_words":40,"start":177.13,"end":288.49002},{"sentences":[{"text":"It's a warehouse, so we got double story warehouse.","start":288.49002,"end":291.07,"sentiment":"neutral","sentiment_score":-0.03429507567650742},{"text":"Yeah.","start":304.365,"end":304.685,"sentiment":"neutral","sentiment_score":0.043624408543109894},{"text":"That's right.","start":304.685,"end":305.245,"sentiment":"neutral","sentiment_score":0.08551926910877228},{"text":"So system, we got CRM as well.","start":305.245,"end":307.245,"sentiment":"neutral","sentiment_score":0.10236409945147378},{"text":"So we got well, we've got we've got alarm system.","start":307.245,"end":312.2,"sentiment":"neutral","sentiment_score":0.11190606988966464}],"sentiment":"neutral","sentiment_score":0.060055746921691404,"num_words":29,"start":288.49002,"end":312.2},{"sentences":[{"text":"We've got cameras.","start":312.66,"end":313.56,"sentiment":"neutral","sentiment_score":0.05027992154161135},{"text":"Alright.","start":438.995,"end":439.235,"sentiment":"neutral","sentiment_score":0.10906879603862762},{"text":"Let's go for I selected this one.","start":439.235,"end":441.07498,"sentiment":"neutral","sentiment_score":0.10307571824107851},{"text":"Then what?","start":441.07498,"end":441.81497,"sentiment":"neutral","sentiment_score":0.04875868558883667},{"text":"How about the modem?","start":450.51498,"end":451.57498,"sentiment":"neutral","sentiment_score":0.047061746940016747}],"sentiment":"neutral","sentiment_score":0.0745413498405148,"num_words":17,"start":312.66,"end":451.57498},{"sentences":[{"text":"Are you signed for twenty four months?","start":457.83,"end":459.44998,"sentiment":"neutral","sentiment_score":0.013058361198220934},{"text":"Just give me one minute to order now.","start":507.505,"end":509.845,"sentiment":"positive","sentiment_score":0.44208649173378944},{"text":"Why it says that your order is it's still charging $350 for wire link.","start":535.205,"end":543.225,"sentiment":"neutral","sentiment_score":-0.3035850397178105},{"text":"Yeah.","start":547.45996,"end":547.95996,"sentiment":"neutral","sentiment_score":-0.051122814416885376},{"text":"The headset.","start":554.1,"end":554.83997,"sentiment":"neutral","sentiment_score":-0.03505295142531395}],"sentiment":"neutral","sentiment_score":-0.02322871284559369,"num_words":32,"start":457.83,"end":554.83997},{"sentences":[{"text":"Yeah.","start":554.98,"end":555.48,"sentiment":"neutral","sentiment_score":-0.03640822321176529},{"text":"Okay.","start":564.515,"end":564.595,"sentiment":"neutral","sentiment_score":-0.08689555525779724},{"text":"I need to go back.","start":564.595,"end":565.815,"sentiment":"neutral","sentiment_score":-0.11053487807512283},{"text":"Yeah.","start":568.27,"end":568.58997,"sentiment":"neutral","sentiment_score":-0.025938332080841064},{"text":"For the landline, if I select landline I haven't selected the landline yet.","start":568.58997,"end":586.115,"sentiment":"neutral","sentiment_score":-0.04690524821098034}],"sentiment":"neutral","sentiment_score":-0.06246117750803629,"num_words":21,"start":554.98,"end":586.115},{"sentences":[{"text":"Oh, it's coming up.","start":587.055,"end":588.355,"sentiment":"neutral","sentiment_score":-0.024678445421159267},{"text":"Explore options.","start":591.295,"end":592.675,"sentiment":"neutral","sentiment_score":-0.010058829560875893},{"text":"Unlimited calls.","start":596.01,"end":596.97003,"sentiment":"neutral","sentiment_score":-0.029110288247466087},{"text":"I haven't selected it.","start":596.97003,"end":598.09,"sentiment":"neutral","sentiment_score":-0.09152264893054962},{"text":"20 ports.","start":598.09,"end":598.99,"sentiment":"neutral","sentiment_score":-0.03005824889987707}],"sentiment":"neutral","sentiment_score":-0.04308993648737669,"num_words":14,"start":587.055,"end":598.99},{"sentences":[{"text":"Okay.","start":602.17004,"end":602.67004,"sentiment":"neutral","sentiment_score":-0.03138741850852966},{"text":"No.","start":602.81,"end":603.31,"sentiment":"neutral","sentiment_score":-0.09773191809654236},{"text":"Why it's coming the handset as well?","start":609.40497,"end":611.58496,"sentiment":"neutral","sentiment_score":-0.08257286357028144},{"text":"So if I if I order now if I click order now, it's give me VoIP unlimited bus is $34.95.","start":620.845,"end":631.2,"sentiment":"neutral","sentiment_score":-0.012991050723940134},{"text":"Five g to one twenty GB plan is $80 per month.","start":633.42004,"end":638.32,"sentiment":"neutral","sentiment_score":-0.005338603122667832}],"sentiment":"neutral","sentiment_score":-0.025641875760629772,"num_words":40,"start":602.17004,"end":638.32},{"sentences":[{"text":"WiLink t four u is 350.","start":640.925,"end":643.985,"sentiment":"neutral","sentiment_score":0.0016697744528452556},{"text":"And then 200 is $1.40, and unlimited is 24.","start":644.925,"end":649.805,"sentiment":"neutral","sentiment_score":-0.0014150266846021016},{"text":"So 624 doll $29.90.","start":649.805,"end":654.22,"sentiment":"neutral","sentiment_score":0.0007230216870084405},{"text":"Why it's coming like that?","start":654.22,"end":655.44,"sentiment":"neutral","sentiment_score":-0.2186213493347168},{"text":"I think I selected from the phone.","start":686.63995,"end":689.13995,"sentiment":"neutral","sentiment_score":-0.08960514196327754}],"sentiment":"neutral","sentiment_score":-0.05548926603589808,"num_words":31,"start":640.925,"end":689.13995},{"sentences":[{"text":"Can I close this one and do it again do it again?","start":690.8,"end":693.38,"sentiment":"neutral","sentiment_score":-0.13640986320873102},{"text":"Okay.","start":705.255,"end":705.65497,"sentiment":"neutral","sentiment_score":-0.10067090392112732},{"text":"I'm going.","start":705.65497,"end":706.315,"sentiment":"neutral","sentiment_score":-0.12981559708714485},{"text":"A, tell again.","start":706.45496,"end":707.675,"sentiment":"neutral","sentiment_score":-0.16563328603903452},{"text":"I'm doing again.","start":707.975,"end":708.95496,"sentiment":"neutral","sentiment_score":-0.24516584972540537}],"sentiment":"neutral","sentiment_score":-0.15379132685207186,"num_words":21,"start":690.8,"end":708.95496},{"sentences":[{"text":"Should be one long time.","start":738.21497,"end":739.755,"sentiment":"neutral","sentiment_score":-0.3225357234477997},{"text":"Okay.","start":745.69,"end":746.09,"sentiment":"neutral","sentiment_score":-0.09911848604679108},{"text":"I'm doing it again.","start":746.09,"end":746.97003,"sentiment":"neutral","sentiment_score":-0.0894708726555109},{"text":"Linham networks.","start":746.97003,"end":747.95,"sentiment":"neutral","sentiment_score":0.01192980632185936},{"text":"Okay.","start":751.21,"end":751.71,"sentiment":"neutral","sentiment_score":0.04821301996707916}],"sentiment":"neutral","sentiment_score":-0.1536621508690027,"num_words":13,"start":738.21497,"end":751.71},{"sentences":[{"text":"You are suggesting me Superfast, isn't it?","start":752.82495,"end":756.045,"sentiment":"neutral","sentiment_score":0.14636824599334172},{"text":"200.","start":756.50494,"end":757.165,"sentiment":"neutral","sentiment_score":0.06567076593637466},{"text":"Yeah.","start":764.02496,"end":764.26495,"sentiment":"neutral","sentiment_score":0.1298086941242218},{"text":"$1.04 yeah.","start":764.26495,"end":765.48,"sentiment":"neutral","sentiment_score":0.11752147972583771},{"text":"$1.40 monthly.","start":765.72,"end":767.01996,"sentiment":"neutral","sentiment_score":0.11096020042896271}],"sentiment":"neutral","sentiment_score":0.12900158017873764,"num_words":13,"start":752.82495,"end":767.01996},{"sentences":[{"text":"Order now.","start":767.16,"end":768.06,"sentiment":"neutral","sentiment_score":0.1572437435388565},{"text":"Now I'm still doing it.","start":771.07996,"end":772.27997,"sentiment":"neutral","sentiment_score":0.05348475873470306},{"text":"It's still selecting each and everything, and it says that you have to $634.95.","start":772.27997,"end":781.005,"sentiment":"neutral","sentiment_score":0.0004254085277872426},{"text":"It's grayed out.","start":794.21,"end":795.35004,"sentiment":"neutral","sentiment_score":-0.1374572863181432},{"text":"Yeah.","start":805.90497,"end":806.305,"sentiment":"neutral","sentiment_score":-0.09891167283058168}],"sentiment":"neutral","sentiment_score":0.003063338734209537,"num_words":25,"start":767.16,"end":806.305},{"sentences":[{"text":"It's just a grayed out.","start":806.305,"end":807.665,"sentiment":"neutral","sentiment_score":-0.2032876193523407},{"text":"Your order, it just grayed out.","start":807.665,"end":810.725,"sentiment":"negative","sentiment_score":-0.34152618050575256},{"text":"It doesn't say anything.","start":811.665,"end":812.885,"sentiment":"negative","sentiment_score":-0.3478088229894638},{"text":"It doesn't allow me to do anything.","start":813.90497,"end":815.685,"sentiment":"neutral","sentiment_score":-0.2343716493674687},{"text":"Yes.","start":825.98,"end":826.46,"sentiment":"neutral","sentiment_score":0.05844655632972717}],"sentiment":"neutral","sentiment_score":-0.26256458526072296,"num_words":23,"start":806.305,"end":826.46},{"sentences":[{"text":"I did everything.","start":826.46,"end":827.44,"sentiment":"neutral","sentiment_score":0.07389091203610103},{"text":"Yes.","start":845.94,"end":846.18,"sentiment":"neutral","sentiment_score":0.07804042100906372},{"text":"Send me in my email.","start":846.18,"end":847.72003,"sentiment":"neutral","sentiment_score":0.06859326586127282},{"text":"Yes.","start":847.78,"end":848.28,"sentiment":"neutral","sentiment_score":0.06646659970283508},{"text":"Yes.","start":852.26,"end":852.66003,"sentiment":"neutral","sentiment_score":0.05156212300062179}],"sentiment":"neutral","sentiment_score":0.06915529173883525,"num_words":11,"start":826.46,"end":852.66003},{"sentences":[{"text":"So the email is orders,orders,orders@novaura,novaura,supplies,suppiles,supplies.com.au.","start":852.66003,"end":874.355,"sentiment":"neutral","sentiment_score":0.047051019966602325},{"text":"So orders@knobaurasupplies.com.au.","start":874.85004,"end":878.79004,"sentiment":"neutral","sentiment_score":0.03385520726442337},{"text":"No.","start":888.05005,"end":888.45,"sentiment":"neutral","sentiment_score":-0.02401953563094139},{"text":"A u r a, a for alpha, u for umbrella, r for Romeo, a for alpha.","start":888.45,"end":894.085,"sentiment":"neutral","sentiment_score":-0.0027920432039536536},{"text":"No.","start":894.78503,"end":895.10504,"sentiment":"neutral","sentiment_score":-0.0038749314844608303}],"sentiment":"neutral","sentiment_score":0.009215934239327907,"num_words":25,"start":852.66003,"end":895.10504},{"sentences":[{"text":"Aura.","start":895.10504,"end":895.60504,"sentiment":"neutral","sentiment_score":0.004136181436479092},{"text":"Yeah.","start":903.34503,"end":903.84503,"sentiment":"neutral","sentiment_score":0.1511695832014084},{"text":"No problem.","start":914.31,"end":915.02997,"sentiment":"neutral","sentiment_score":0.26240015774965286},{"text":"I'll call you back.","start":915.02997,"end":916.08997,"sentiment":"neutral","sentiment_score":0.1949230544269085}],"sentiment":"neutral","sentiment_score":0.1824747872306034,"num_words":8,"start":895.10504,"end":916.08997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Not\n\nChannel 0: Hi, Raj. This is Airtel.\n\nChannel 1: speaking.\n\nChannel 0: Our technical department has confirmed that there is a currently no NDC payable for your address. And, yeah, it's confirmed it's a Lindholm serviceable address. So if you would like to proceed with your service activation, kindly visit our website to review and select your preferred plan and contract. Once we receive your confirmation order, our provisioning and technical team will begin to process activating your service. And currently let me check for you here.\n\nCurrently, we do have, like, the promo. If you select for twelve month contract, the connection fee is $45, and you will be getting 15% discount for three months. And then if you select twenty four month contract, you will be getting free connection fee, 15% discount for three months, and then a router. But for the no contract connection fee is $65. And further details are available from our site, including the available plans we have and the prices.\n\nChannel 1: Can you can you talk me through so that we can place an order? How long does it take to get the connection?\n\nChannel 0: Oh, oh, sure. So once we receive your order today, and then if you have your compatible router, you can go ahead and get connected immediately to the service. But if you don't have the router, of course, you have to outsource a router. Or if you are getting a router from us, express, you can get it one day, and standard, you can get it within four days. So\n\nChannel 1: And\n\nChannel 0: if\n\nChannel 1: how\n\nChannel 0: you\n\nChannel 1: about\n\nChannel 0: would like\n\nChannel 1: the\n\nChannel 0: me\n\nChannel 1: how about phone? Can I get the phone connection as well?\n\nChannel 0: Yeah. Our handset is also available.\n\nChannel 1: Okay. I'm on your Airtel website. What should I do?\n\nChannel 0: Okay. So if you are on the, Airtel website, please go to the networks tab.\n\nChannel 1: Net networks.\n\nChannel 0: Yeah. Networks tab. Just hover it, and then you will see Linham, the second\n\nChannel 1: Yep.\n\nChannel 0: one. Clean\n\nChannel 1: Yes.\n\nChannel 0: sorry. Click Linham networks,\n\nChannel 1: Yes.\n\nChannel 0: and then it will be routed to the page where you need to select your preferred plan.\n\nChannel 1: What is the difference between NBN 25 unlimited? What is it? NBN 50 unlimited.\n\nChannel 0: Oh, the Lindenhoface 100 is your MDPS. However, the Superfast is symmetric. Because for the Lindholm Fast 100, the upload speed is different. However, for the Lindholm Superfast, you're getting the same upload and download speed, which is fifty fifty. That's the difference.\n\nAnd it can be family 10 plus users.\n\nChannel 1: I don't need, like, a family 10 plus. But if we go family three, what is the download and upload limit on the MBN basic?\n\nChannel 0: N b n basic. Okay. One moment. Let me check on here. Because you've been routed to accounts.\n\nReason why I have to further check on our other platform here. Just bear with me. Alright?\n\nChannel 1: What is the best for the for us as a business?\n\nChannel 0: Oh, for your business. Okay. Is this a cafe, a restaurant?\n\nChannel 1: No. It's a warehouse, so we got double story warehouse.\n\nChannel 0: Warehouse. And how many people supposed to be using the services there? Or do you have, like, a system, a CRM?\n\nChannel 1: Yeah. That's right. So system, we got CRM as well. So we got well, we've got we've got alarm system. We've got cameras.\n\nChannel 0: Oh, okay. So one moment here. Just bear with me. Okay? Just making sure that I'm providing you the applicable ones.\n\nOkay, Raj. So mostly, our tech team is recommending the Linham Superfast, which is symmetric two hundred two hundred if you do have, like, the CCTV's and then if you have a CRM. It's 140 monthly. It's $202,100 symmetric.\n\nChannel 1: Alright. Let's go for I selected this one. Then what?\n\nChannel 0: And then go down and scroll down. You will see\n\nChannel 1: How\n\nChannel 0: an\n\nChannel 1: about\n\nChannel 0: available\n\nChannel 1: the modem?\n\nChannel 0: modem. Yeah. If I may ask, are you signing for twelve month or twenty four month?\n\nChannel 1: Are you signed for twenty four months?\n\nChannel 0: Okay. So if you're signing for twenty four months, you will be getting the free router valued for $2.19 95. So you may don't select the router itself because it will automatically be eligible once we see your order showing twenty four month contract. K? You just need to select the twenty four month and then proceed.\n\nJust select which postage you would like. Express, $30. Standard, $20. Express, one day, you will receive the device, and then for standard, within four days.\n\nChannel 1: Just give me one minute to order now.\n\nChannel 0: And then just to set your proper expectation, you have to fulfill the contract. K? If there is a early termination for this contract, a cancellation fee will be applied, and also you have to pay for the router valued $219.95. Those all for free, but contract should be fulfilled. Twenty four month contract.\n\nChannel 1: Why it says that your order is it's still charging $350 for wire link.\n\nChannel 0: Wirelink?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, you select the Wirelink, the headset.\n\nChannel 1: The headset. Yeah.\n\nChannel 0: Yeah. Headset and the router is different. That's the price of our handset\n\nChannel 1: Okay. I need to go back.\n\nChannel 0: for your VoIP, for your landline.\n\nChannel 1: Yeah. For the landline, if I select landline I haven't selected the landline yet. Oh, it's coming up. Explore options. Unlimited calls.\n\nI haven't selected it. 20 ports. Okay. No. Why it's coming the handset as well?\n\nChannel 0: How much the handset adding up to your order?\n\nChannel 1: So if I if I order now if I click order now,\n\nChannel 0: Mhmm.\n\nChannel 1: it's give me VoIP unlimited bus is $34.95.\n\nChannel 0: Mhmm.\n\nChannel 1: Five g to one twenty GB plan is $80 per month. WiLink t four u is 350. And then 200 is $1.40, and unlimited is 24. So 624 doll $29.90. Why it's coming like that?\n\nChannel 0: Can you unselect the handset? Just select first the service Internet service and the contract. And then if you wanted to get the VoIP and the headset, we will just send you a separate invoice for that. Just select first the Internet service order, the preferred plan, and the contract.\n\nChannel 1: I think I selected from the phone. Can I close this\n\nChannel 0: Just\n\nChannel 1: one and do it again do it again?\n\nChannel 0: yeah. Just please ensure to unselect everything. So once you redo it, only selected plan and the contract.\n\nChannel 1: Okay. I'm going. A, tell again. I'm doing again. Should be one long time.\n\nOkay. I'm doing it again. Linham networks. Okay. You are suggesting me Superfast, isn't it?\n\n200.\n\nChannel 0: Yeah. The Supafast two hundred two hundred, one forty monthly, symmetric.\n\nChannel 1: Yeah. $1.04 yeah. $1.40 monthly. Order now. Now I'm still doing it.\n\nIt's still selecting each and everything, and it says that you have to $634.95.\n\nChannel 0: Can you double check if it's not grayed out? It should be red, and then it should be select not selected from that part, from the VoIP and handset part.\n\nChannel 1: It's grayed out.\n\nChannel 0: It's grayed out. It should be red. Can you unclick, please? It should show select not selected.\n\nChannel 1: Yeah. It's just a grayed out. Your order, it just grayed out. It doesn't say anything. It doesn't allow me\n\nChannel 0: Okay.\n\nChannel 1: to do anything.\n\nChannel 0: Have you already closed everything, the website, and then relaunch?\n\nChannel 1: Yes. I did everything.\n\nChannel 0: If you would like, I can go ahead and get your details, and then I'll just send you the applicable invoice for your order, which is the $14,200 symmetric, the twenty four month contract. And\n\nChannel 1: Yes.\n\nChannel 0: then\n\nChannel 1: Send\n\nChannel 0: we\n\nChannel 1: me\n\nChannel 0: will\n\nChannel 1: in\n\nChannel 0: just\n\nChannel 1: my email. Yes.\n\nChannel 0: yeah. I send you the what is your email address, Raj?\n\nChannel 1: Yes. So the email is orders,orders,orders@novaura,novaura,supplies,suppiles,supplies.com.au. So orders@knobaurasupplies.com.au.\n\nChannel 0: Okay. Thank you. So I just wanted to make sure on this part. N o, v like Victor, e u r.\n\nChannel 1: No. A u r a, a for alpha, u for umbrella, r for Romeo, a for alpha. No. Aura.\n\nChannel 0: Oh, nov aura. Okay. Perfect. Orders@novaurasupplies.com.au.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Sure. I'll just send you an email, and then you just need to fill it out. Then we can proceed with activating the service, send you the invoice accordingly. Okay?\n\nChannel 1: No problem. I'll call you back.\n\nChannel 0: Sure. Thank you, Raj. Have a good one.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":-0.014176195487380028},{"text":"Not","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":-0.0319848470389843}],"sentiment":"neutral","sentiment_score":-0.023080521263182163,"channel":1,"num_words":2,"start":0.56,"end":1.38},{"sentences":[{"text":"Hi, Raj.","start":2.48,"end":3.3,"sentiment":"neutral","sentiment_score":-0.036660829558968544},{"text":"This is Airtel.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":-0.005230111380418141}],"sentiment":"neutral","sentiment_score":-0.017802398651838303,"channel":0,"num_words":5,"start":2.48,"end":4.34},{"sentences":[{"text":"speaking.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.03495529294013977}],"sentiment":"neutral","sentiment_score":0.03495529294013977,"channel":1,"num_words":1,"start":4.3199997,"end":4.8199997},{"sentences":[{"text":"Our technical department has confirmed that there is a currently no NDC payable for your address.","start":4.72,"end":11.54,"sentiment":"neutral","sentiment_score":0.03561671613715589},{"text":"And, yeah, it's confirmed it's a Lindholm serviceable address.","start":12.215,"end":15.755,"sentiment":"neutral","sentiment_score":0.23249238895045388},{"text":"So if you would like to proceed with your service activation, kindly visit our website to review and select your preferred plan and contract.","start":16.375,"end":25.994999,"sentiment":"neutral","sentiment_score":0.1406411260055999},{"text":"Once we receive your confirmation order, our provisioning and technical team will begin to process activating your service.","start":26.61,"end":34.870003,"sentiment":"neutral","sentiment_score":0.2759837094280455},{"text":"And currently let me check for you here.","start":35.81,"end":38.385,"sentiment":"neutral","sentiment_score":0.14943185728043318}],"sentiment":"neutral","sentiment_score":0.16267796814441682,"channel":0,"num_words":75,"start":4.72,"end":38.385},{"sentences":[{"text":"Currently, we do have, like, the promo.","start":38.864998,"end":41.045,"sentiment":"neutral","sentiment_score":0.28401004416602},{"text":"If you select for twelve month contract, the connection fee is $45, and you will be getting 15% discount for three months.","start":41.265,"end":52.2,"sentiment":"neutral","sentiment_score":0.30930123274976556},{"text":"And then if you select twenty four month contract, you will be getting free connection fee, 15% discount for three months, and then a router.","start":53.0,"end":65.66,"sentiment":"neutral","sentiment_score":0.24054842829704284},{"text":"But for the no contract connection fee is $65.","start":66.725006,"end":70.345,"sentiment":"neutral","sentiment_score":0.08055808560715781},{"text":"And further details are available from our site, including the available plans we have and the prices.","start":70.645004,"end":78.425,"sentiment":"neutral","sentiment_score":0.17052018379463868}],"sentiment":"neutral","sentiment_score":0.23037842540070413,"channel":0,"num_words":80,"start":38.864998,"end":78.425},{"sentences":[{"text":"Can you can you talk me through so that we can place an order?","start":79.840004,"end":82.48,"sentiment":"neutral","sentiment_score":0.11281279421278409},{"text":"How long does it take to get the connection?","start":82.48,"end":84.34,"sentiment":"neutral","sentiment_score":-0.08238266822364596}],"sentiment":"neutral","sentiment_score":0.036431961085485375,"channel":1,"num_words":23,"start":79.840004,"end":84.34},{"sentences":[{"text":"Oh, oh, sure.","start":84.39,"end":86.329994,"sentiment":"neutral","sentiment_score":0.18005911509195963},{"text":"So once we receive your order today, and then if you have your compatible router, you can go ahead and get connected immediately to the service.","start":86.39,"end":96.365,"sentiment":"neutral","sentiment_score":0.31271436237371886},{"text":"But if you don't have the router, of course, you have to outsource a router.","start":97.384995,"end":101.384995,"sentiment":"neutral","sentiment_score":0.0014723104735215506},{"text":"Or if you are getting a router from us, express, you can get it one day, and standard, you can get it within four 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just send you an email, and then you just need to fill it out.","start":905.05,"end":908.73,"sentiment":"neutral","sentiment_score":0.21157614986101786},{"text":"Then we can proceed with activating the service, send you the invoice accordingly.","start":908.73,"end":912.99,"sentiment":"neutral","sentiment_score":0.22124318434641913},{"text":"Okay?","start":913.20996,"end":913.70996,"sentiment":"neutral","sentiment_score":0.14510498940944672}],"sentiment":"neutral","sentiment_score":0.21340803802013397,"channel":0,"num_words":31,"start":904.25,"end":913.70996},{"sentences":[{"text":"No problem.","start":914.31,"end":915.02997,"sentiment":"neutral","sentiment_score":0.26240015774965286},{"text":"I'll call you 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The customer is advised to visit the website for their preferred plan and contract and is provided with details on the available plans and prices. The speaker explains differences between Lindapas and Superfast, provides pricing and contract information, and guides the customer through ordering a modem and activating service. The agent also explains how to activate service and send an invoice and provides quotes for monthly bills."},"intents":{"segments":[{"text":"Can you can you talk me through so that we can place an order?","start_word":163,"end_word":176,"intents":[{"intent":"Place an order","confidence_score":0.300258}]},{"text":"Just select which postage you would like. Express, $30. Standard, $20. Express, one day, you will receive the device, and then for standard, within four days. Just give me one minute to order now.","start_word":717,"end_word":750,"intents":[{"intent":"Schedule order","confidence_score":0.002578307}]},{"text":"No problem. I'll call you back. Sure.","start_word":1344,"end_word":1350,"intents":[{"intent":"Request assistance","confidence_score":0.016817067}]}]},"sentiments":{"segments":[{"text":"Hello. Not Hi, Raj. This is Airtel. speaking. Our technical department has confirmed that there is a currently no NDC payable for your address. And, yeah, it's confirmed it's a Lindholm serviceable address. So if you would like to proceed with your service activation, kindly visit our website to review and select your preferred plan and contract. Once we receive your confirmation order, our provisioning and technical team will begin to process activating your service. And currently let me check for you here. Currently, we do have, like, the promo. If you select for twelve month contract, the connection fee is $45, and you will be getting 15% discount for three months. And then if you select twenty four month contract, you will be getting free connection fee, 15% discount for three months, and then a router. But for the no contract connection fee is $65. And further details are available from our site, including the available plans we have and the prices. Can you can you talk me through so that we can place an order? How long does it take to get the connection? Oh, oh, sure. So once we receive your order today, and then if you have your compatible router, you can go ahead and get connected immediately to the service. But if you don't have the router, of course, you have to outsource a router. Or if you are getting a router from us, express, you can get it one day, and standard, you can get it within four days. So And if how you about would like the me how about phone? Can I get the phone connection as well? Yeah. Our handset is also available. Okay. I'm on your Airtel website. What should I do? Okay. So if you are on the, Airtel website, please go to the networks tab. Net networks. Yeah. Networks tab. Just hover it, and then you will see Linham, the second Yep. one. Clean Yes. sorry. Click Linham networks, Yes. and then it will be routed to the page where you need to select your preferred plan. What is the difference between NBN 25 unlimited? What is it? NBN 50 unlimited. Oh, the Lindenhoface 100 is your MDPS. However, the Superfast is symmetric. Because for the Lindholm Fast 100, the upload speed is different. However, for the Lindholm Superfast, you're getting the same upload and download speed, which is fifty fifty. That's the difference. And it can be family 10 plus users. I don't need, like, a family 10 plus. But if we go family three, what is the download and upload limit on the MBN basic? N b n basic. Okay. One moment. Let me check on here. Because you've been routed to accounts. Reason why I have to further check on our other platform here. Just bear with me. Alright? What is the best for the for us as a business? Oh, for your business. Okay. Is this a cafe, a restaurant? No. It's a warehouse, so we got double story warehouse. Warehouse. And how many people supposed to be using the services there? Or do you have, like, a system, a CRM? Yeah. That's right. So system, we got CRM as well. So we got well, we've got we've got alarm system. We've got cameras. Oh, okay. So one moment here. Just bear with me. Okay? Just making sure that I'm providing you the applicable ones. Okay, Raj. So mostly, our tech team is recommending the Linham Superfast, which is symmetric two hundred two hundred if you do have, like, the CCTV's and then if you have a CRM. It's 140 monthly. It's $202,100 symmetric. Alright. Let's go for I selected this one. Then what? And then go down and scroll down. You will see How an about available the modem? modem. Yeah. If I may ask, are you signing for twelve month or twenty four month? Are you signed for twenty four months? Okay. So if you're signing for twenty four months, you will be getting the free router valued for $2.19 95. So you may don't select the router itself because it will automatically be eligible once we see your order showing twenty four month contract. K? You just need to select the twenty four month and then proceed. Just select which postage you would like. Express, $30. Standard, $20.","start_word":0,"end_word":726,"sentiment":"neutral","sentiment_score":0.11277119755908908},{"text":"Express, one day, you will receive the device, and then for standard, within four days. Just give me one minute to order now.","start_word":727,"end_word":749,"sentiment":"positive","sentiment_score":0.4082123339176178},{"text":"And then just to set your proper expectation, you have to fulfill the contract. K? If there is a early termination for this contract, a cancellation fee will be applied, and also you have to pay for the router valued $219.95. Those all for free, but contract should be fulfilled. Twenty four month contract. Why it says that your order is it's still charging $350 for wire link. Wirelink? Yeah. Oh, you select the Wirelink, the headset. The headset. Yeah. Yeah. Headset and the router is different. That's the price of our handset Okay. I need to go back. for your VoIP, for your landline. Yeah. For the landline, if I select landline I haven't selected the landline yet. Oh, it's coming up. Explore options. Unlimited calls. I haven't selected it. 20 ports. Okay. No. Why it's coming the handset as well? How much the handset adding up to your order? So if I if I order now if I click order now, Mhmm. it's give me VoIP unlimited bus is $34.95. Mhmm. Five g to one twenty GB plan is $80 per month. WiLink t four u is 350. And then 200 is $1.40, and unlimited is 24. So 624 doll $29.90. Why it's coming like that? Can you unselect the handset? Just select first the service Internet service and the contract. And then if you wanted to get the VoIP and the headset, we will just send you a separate invoice for that. Just select first the Internet service order, the preferred plan, and the contract. I think I selected from the phone. Can I close this Just one and do it again do it again? yeah. Just please ensure to unselect everything. So once you redo it, only selected plan and the contract. Okay. I'm going. A, tell again. I'm doing again. Should be one long time. Okay. I'm doing it again. Linham networks. Okay. You are suggesting me Superfast, isn't it? 200. Yeah. The Supafast two hundred two hundred, one forty monthly, symmetric. Yeah. $1.04 yeah. $1.40 monthly. Order now. Now I'm still doing it. It's still selecting each and everything, and it says that you have to $634.95. Can you double check if it's not grayed out? It should be red, and then it should be select not selected from that part, from the VoIP and handset part. It's grayed out. It's grayed out. It should be red. Can you unclick, please? It should show select not selected. Yeah. It's just a grayed out.","start_word":750,"end_word":1168,"sentiment":"neutral","sentiment_score":-0.052666810121129407},{"text":"Your order, it just grayed out. It doesn't say anything.","start_word":1169,"end_word":1178,"sentiment":"negative","sentiment_score":-0.343005895614624},{"text":"It doesn't allow me Okay. to do anything. Have you already closed everything, the website, and then relaunch? Yes. I did everything. If you would like, I can go ahead and get your details, and then I'll just send you the applicable invoice for your order, which is the $14,200 symmetric, the twenty four month contract. And Yes. then Send we me will in just my email. Yes. yeah. I send you the what is your email address, Raj? Yes. So the email is orders,orders,orders@novaura,novaura,supplies,suppiles,supplies.com.au. So orders@knobaurasupplies.com.au. Okay.","start_word":1179,"end_word":1266,"sentiment":"neutral","sentiment_score":0.0376734659075737},{"text":"Thank you.","start_word":1267,"end_word":1268,"sentiment":"positive","sentiment_score":0.3400808274745941},{"text":"So I just wanted to make sure on this part. N o, v like Victor, e u r. No. A u r a, a for alpha, u for umbrella, r for Romeo, a for alpha. No. Aura. Oh, nov aura. Okay.","start_word":1269,"end_word":1309,"sentiment":"neutral","sentiment_score":0.027883226051926613},{"text":"Perfect.","start_word":1310,"end_word":1310,"sentiment":"positive","sentiment_score":0.3673458993434906},{"text":"Orders@novaurasupplies.com.au. Yeah. Alright. Sure. I'll just send you an email, and then you just need to fill it out. Then we can proceed with activating the service, send you the invoice accordingly. Okay? No problem. I'll call you back. Sure.","start_word":1311,"end_word":1350,"sentiment":"neutral","sentiment_score":0.2051470577716827},{"text":"Thank you, Raj. Have a good one.","start_word":1351,"end_word":1357,"sentiment":"positive","sentiment_score":0.8360572457313538}],"average":{"sentiment":"neutral","sentiment_score":0.060357814600200635}}}}