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This is Kayla speaking from the transfer service. I just have someone on the line who's looking, for availability of a headset to purchase. Would you be able to assist with that? Yeah. Perfect. I'll transfer the call. Thank you. Hello? Hi. Hello? I'm good. Thanks. How are you going? I've I've been transferred yeah. I've been transferred through to you because I'm trying to get my hands on a gaming headset for an event that we're running, and I wanted to check availability, please. So I'm after Jabra Evolve to 85. No. I don't. I'm sorry. No. I'm not. Jabra Evolve two eighty five. That's it. One. Yes. Yes. Evolve three eighty five. Okay. Alright. I'll need to check with the team. How much is that one? 16459. Okay. And what's so we're running an event, which is tomorrow, and it's needed for that. So I guess I need to find a solution to get that, like, ASAP. Like, we're based in Sydney. What's is that possible? Sorry. And if it was in stock, where would it be in stock? Is it in a warehouse in Sydney? Is it possible to get it, like, first thing tomorrow morning? It can't. Is that is is the warehouse in Sydney, is there any way of somebody to pardon? Oh, it's in Adelaide. Oh, bugger. Okay. Alright then. Yeah. Okay. That'd be I do have I do have another model if I could give that to you as well whilst you're looking at those options because it this was the second alternative, but I couldn't see whether you guys had this stock. It's EPOS Yeah. Okay. Okay. Okay. Okay then. Alright. Thank you for your help. Appreciate it. Alright. Thanks. 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This is Kayla speaking from the transfer service. I just have someone on the line who's looking, for availability of a headset to purchase. Would you be able to assist with that?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yeah. Perfect. I'll transfer the call. Thank you.\n\nChannel 0: Yep. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hi.\n\nChannel 0: Hi there. This is Ross\n\nChannel 1: Hello?\n\nChannel 0: with Tech Home. How are you?\n\nChannel 1: I'm good. Thanks. How are you going?\n\nChannel 0: Okay. Doing\n\nChannel 1: I've\n\nChannel 0: good. Tell me, how\n\nChannel 1: I've\n\nChannel 0: can I\n\nChannel 1: been\n\nChannel 0: assist\n\nChannel 1: transferred\n\nChannel 0: you?\n\nChannel 1: yeah. I've been transferred through to you because I'm trying to get my hands on a gaming headset for an event that we're running, and I wanted to check\n\nChannel 0: Mhmm.\n\nChannel 1: availability, please.\n\nChannel 0: Okay.\n\nChannel 1: So I'm after Jabra Evolve to 85.\n\nChannel 0: Miss, do you have the SKU number?\n\nChannel 1: No. I don't. I'm\n\nChannel 0: It's in Sabra.\n\nChannel 1: sorry.\n\nChannel 0: Are you on a portal right now, on our website?\n\nChannel 1: No. I'm not.\n\nChannel 0: Okay. So what was the product name?\n\nChannel 1: Jabra\n\nChannel 0: Mhmm.\n\nChannel 1: Evolve two eighty\n\nChannel 0: Evolve\n\nChannel 1: five.\n\nChannel 0: to Evolve to 85.\n\nChannel 1: That's it.\n\nChannel 0: One sec. And how many units are you after?\n\nChannel 1: One.\n\nChannel 0: Just one.\n\nChannel 1: Yes.\n\nChannel 0: Okay. It falls to fifty two thirty. K. Two seventy five. 85.\n\nRight? Okay.\n\nChannel 1: Yes.\n\nChannel 0: Okay. I got 75. Checking 45. 385. Okay.\n\nWe have evolved with 385.\n\nChannel 1: Evolve three eighty five. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Alright. I'll need to check with the team. How much is that one?\n\nChannel 0: $6.84.59.\n\nChannel 1: 16459. Okay. And what's so we're running an event, which is tomorrow, and it's needed for that. So I guess I need to find a solution to get that, like, ASAP. Like, we're based in Sydney.\n\nWhat's\n\nChannel 0: Mhmm.\n\nChannel 1: is that possible?\n\nChannel 0: If it's in stock, it will be delivered to you within one to two business days.\n\nChannel 1: Sorry. And if it was in stock, where would it be in stock? Is it in a warehouse in Sydney? Is it possible to get it, like, first thing tomorrow morning?\n\nChannel 0: One sec. Let me check where is it available. Sorry. It can't be delivered tomorrow.\n\nChannel 1: It can't.\n\nChannel 0: It can't be.\n\nChannel 1: Is that is is the warehouse in Sydney, is there any way of somebody\n\nChannel 0: A delayed.\n\nChannel 1: to pardon?\n\nChannel 0: It's an Adelaide.\n\nChannel 1: Oh, it's in Adelaide. Oh, bugger. Okay. Alright then.\n\nChannel 0: Yep. Once mhmm. Rakesh,\n\nChannel 1: Yeah.\n\nChannel 0: I got\n\nChannel 1: Okay.\n\nChannel 0: your email. What I'll do, I'll just explore options for Evolve two eighty five and other options as well and send you over on your email. And if it\n\nChannel 1: That'd be\n\nChannel 0: sounds good\n\nChannel 1: I\n\nChannel 0: with\n\nChannel 1: do\n\nChannel 0: the\n\nChannel 1: have\n\nChannel 0: ETA\n\nChannel 1: I do\n\nChannel 0: yep.\n\nChannel 1: have another model if I could give that to you as well whilst you're looking at those options because it this was the second alternative, but I couldn't see whether you guys had this stock. It's EPOS\n\nChannel 0: Yep. So that's what I was saying. I'll explore other options as well, a bottle\n\nChannel 1: Yeah.\n\nChannel 0: two\n\nChannel 1: Okay.\n\nChannel 0: and three, and I'll send you over with the delivery. Like, how soon it can\n\nChannel 1: Okay.\n\nChannel 0: be\n\nChannel 1: Okay.\n\nChannel 0: delivered with the pricing as well, and whichever, like, sounds good for you, you can proceed ahead. Alright?\n\nChannel 1: Okay then. Alright. Thank you for your help. Appreciate it.\n\nChannel 0: No worries. Thanks.\n\nChannel 1: Alright.\n\nChannel 0: Bye\n\nChannel 1: Thanks.\n\nChannel 0: for\n\nChannel 1: Bye.\n\nChannel 0: now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.01495686825364828}],"sentiment":"neutral","sentiment_score":0.01495686825364828,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hey.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.03843219578266144},{"text":"This is Kayla speaking from the transfer service.","start":3.4399998,"end":5.68,"sentiment":"neutral","sentiment_score":0.050794958136975765},{"text":"I just have someone on the line who's looking, for availability of a headset to purchase.","start":5.8399997,"end":10.0,"sentiment":"neutral","sentiment_score":0.03722643025685102},{"text":"Would you be able to assist with 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whichever, like, sounds good for you, you can proceed ahead.","start":351.695,"end":355.935,"sentiment":"neutral","sentiment_score":0.17484821729800282},{"text":"Alright?","start":355.935,"end":356.435,"sentiment":"neutral","sentiment_score":0.13439449667930603}],"sentiment":"neutral","sentiment_score":0.17260078837474188,"channel":0,"num_words":18,"start":351.695,"end":356.435},{"sentences":[{"text":"Okay then.","start":357.475,"end":358.035,"sentiment":"neutral","sentiment_score":0.1812530755996704},{"text":"Alright.","start":358.035,"end":358.435,"sentiment":"neutral","sentiment_score":0.3247194290161133},{"text":"Thank you for your help.","start":358.435,"end":359.39502,"sentiment":"positive","sentiment_score":0.6512497782707214},{"text":"Appreciate 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worries.","start":360.815,"end":361.455,"sentiment":"neutral","sentiment_score":0.2931632399559021},{"text":"Thanks.","start":361.455,"end":361.955,"sentiment":"positive","sentiment_score":0.3346514105796814}],"sentiment":"neutral","sentiment_score":0.30699263016382855,"channel":0,"num_words":3,"start":360.815,"end":361.955},{"sentences":[{"text":"Alright.","start":362.67502,"end":362.995,"sentiment":"neutral","sentiment_score":0.14242680370807648}],"sentiment":"neutral","sentiment_score":0.14242680370807648,"channel":1,"num_words":1,"start":362.67502,"end":362.995},{"sentences":[{"text":"Bye","start":362.77686,"end":363.01688,"sentiment":"positive","sentiment_score":0.3436093330383301}],"sentiment":"positive","sentiment_score":0.3436093330383301,"channel":0,"num_words":1,"start":362.77686,"end":363.01688},{"sentences":[{"text":"Thanks.","start":362.995,"end":363.39502,"sentiment":"positive","sentiment_score":0.7233172059059143}],"sentiment":"positive","sentiment_score":0.7233172059059143,"channel":1,"num_words":1,"start":362.995,"end":363.39502},{"sentences":[{"text":"for","start":363.01688,"end":363.51688,"sentiment":"positive","sentiment_score":0.5143895149230957}],"sentiment":"positive","sentiment_score":0.5143895149230957,"channel":0,"num_words":1,"start":363.01688,"end":363.51688},{"sentences":[{"text":"Bye.","start":363.39502,"end":363.89502,"sentiment":"positive","sentiment_score":0.4471234679222107}],"sentiment":"positive","sentiment_score":0.4471234679222107,"channel":1,"num_words":1,"start":363.39502,"end":363.89502},{"sentences":[{"text":"now.","start":366.13687,"end":366.55194,"sentiment":"neutral","sentiment_score":-0.08728276193141937}],"sentiment":"neutral","sentiment_score":-0.08728276193141937,"channel":0,"num_words":1,"start":366.13687,"end":366.55194}]},"summary":{"result":"success","short":"A customer is calling a transfer service to inquire about availability of a gaming headset for an upcoming event. The customer provides the SKU number and details of the headset, and the representative asks for the product name and quantity. The customer also asks about delivery and pricing, and the representative offers to explore other options and send a delivery email."},"intents":{"segments":[{"text":"This is Kayla speaking from the transfer service. I just have someone on the line who's looking, for availability of a headset to purchase. Would you be able to assist with that? Yeah.","start_word":2,"end_word":34,"intents":[{"intent":"Check headset availability","confidence_score":0.15432452}]},{"text":"So I guess I need to find a solution to get that, like, ASAP.","start_word":249,"end_word":262,"intents":[{"intent":"Find out solution","confidence_score":0.00012892202}]},{"text":"If it's in stock, it will be delivered to you within one to two business days. Sorry.","start_word":272,"end_word":288,"intents":[{"intent":"Deliver epo","confidence_score":0.037248854}]},{"text":"Let me check where is it available. Sorry.","start_word":321,"end_word":328,"intents":[{"intent":"Check availability","confidence_score":0.92323697}]},{"text":"What I'll do, I'll just explore options for Evolve two eighty five and other options as well and send you over on your email.","start_word":379,"end_word":402,"intents":[{"intent":"Send email","confidence_score":0.15500572},{"intent":"Explore options","confidence_score":0.55337805}]},{"text":"delivered with the pricing as well, and whichever, like, sounds good for you, you can proceed ahead. Alright? Okay then.","start_word":492,"end_word":511,"intents":[{"intent":"Receive price","confidence_score":0.0084097525}]}]},"sentiments":{"segments":[{"text":"Hello? Hey. This is Kayla speaking from the transfer service. I just have someone on the line who's looking, for availability of a headset to purchase. Would you be able to assist with that? Yeah. Sure. Yeah.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.06147926300764084},{"text":"Perfect. I'll transfer the call. Thank you.","start_word":37,"end_word":43,"sentiment":"positive","sentiment_score":0.5283511877059937},{"text":"Yep. Hello? Hello? Hello? Hi. Hi there. This is Ross Hello? with Tech Home. How are you?","start_word":44,"end_word":60,"sentiment":"neutral","sentiment_score":0.13601520657539368},{"text":"I'm good. Thanks.","start_word":61,"end_word":63,"sentiment":"positive","sentiment_score":0.4556126594543457},{"text":"How are you going? Okay.","start_word":64,"end_word":68,"sentiment":"neutral","sentiment_score":0.2800140082836151},{"text":"Doing I've good.","start_word":69,"end_word":71,"sentiment":"positive","sentiment_score":0.3343566656112671},{"text":"Tell me, how I've can I been assist transferred you? yeah. I've been transferred through to you because I'm trying to get my hands on a gaming headset for an event that we're running, and I wanted to check Mhmm. availability, please. Okay. So I'm after Jabra Evolve to 85. Miss, do you have the SKU number? No. I don't. I'm It's in Sabra. sorry. Are you on a portal right now, on our website? No. I'm not. Okay. So what was the product name? Jabra Mhmm. Evolve two eighty Evolve five. to Evolve to 85. That's it. One sec. And how many units are you after? One. Just one. Yes. Okay. It falls to fifty two thirty. K. Two seventy five. 85. Right? Okay. Yes. Okay. I got 75. Checking 45. 385. Okay. We have evolved with 385. Evolve three eighty five. Okay. Yep. Alright. I'll need to check with the team. How much is that one? $6.84.59. 16459. Okay. And what's so we're running an event, which is tomorrow, and it's needed for that. So I guess I need to find a solution to get that, like, ASAP. Like, we're based in Sydney. What's Mhmm. is that possible? If it's in stock, it will be delivered to you within one to two business days. Sorry. And if it was in stock, where would it be in stock? Is it in a warehouse in Sydney? Is it possible to get it, like, first thing tomorrow morning? One sec. Let me check where is it available. Sorry. It can't be delivered tomorrow. It can't. It can't be. Is that is is the warehouse in Sydney, is there any way of somebody A delayed. to pardon? It's an Adelaide. Oh, it's in Adelaide. Oh, bugger. Okay. Alright then. Yep. Once mhmm. Rakesh, Yeah. I got Okay. your email. What I'll do, I'll just explore options for Evolve two eighty five and other options as well and send you over on your email. And if it That'd be sounds good I with do the have ETA I do yep. have another model if I could give that to you as well whilst you're looking at those options because it this was the second alternative, but I couldn't see whether you guys had this stock. It's EPOS Yep. So that's what I was saying. I'll explore other options as well, a bottle Yeah. two Okay. and three, and I'll send you over with the delivery. Like, how soon it can Okay. be Okay. delivered with the pricing as well, and whichever, like, sounds good for you, you can proceed ahead. Alright? Okay then. Alright.","start_word":72,"end_word":512,"sentiment":"neutral","sentiment_score":0.013232047937793529},{"text":"Thank you for your help. Appreciate it.","start_word":513,"end_word":519,"sentiment":"positive","sentiment_score":0.6285746693611145},{"text":"No worries.","start_word":520,"end_word":521,"sentiment":"neutral","sentiment_score":0.3028165102005005},{"text":"Thanks.","start_word":522,"end_word":522,"sentiment":"positive","sentiment_score":0.3346514105796814},{"text":"Alright.","start_word":523,"end_word":523,"sentiment":"neutral","sentiment_score":0.1890411227941513},{"text":"Bye Thanks. for Bye. now.","start_word":524,"end_word":528,"sentiment":"positive","sentiment_score":0.4666562974452973}],"average":{"sentiment":"neutral","sentiment_score":0.051451229132138766}}}}