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Can you try to order again? Please do select the top yeah. Can you see the network besides the NBN? Okay. Can you Yeah. That's correct. Mhmm. Mhmm. Okay. I see. Can you see the tab different section above the website, the home, NBN, networks? Can you see those? Yeah. Can you see the yeah. Can you click the networks And coupon networks. Yeah. Mhmm. It's saying please select NBN contract. Yeah. Yeah. Can we try to select an NBN contract? Let's see if it'll work. Sorry for this. Yeah. Yeah. And just select either of '24 or '12, which is the zero. Yeah. We'll just try. It said we'll go through since you select the NBN contract. Yes. Are you able to click now the order now? No. It's still error. Okay. Yeah. May I know what are the items? Actually, we're advising our customer via our website because you're going to input your personal information there just for security purposes. Mhmm. Yeah. Mhmm. Select yeah. When you just add the NBN contract, which is the twelve or twenty four month, it still doesn't proceed with the next page. Yeah. Can we try to just can you remove the no contract and the NBN plan? Just select twenty four or twelve month contract under NBN, which is a zero. No fee. Yeah. So your order summary should have four items now. The super your super order and one from NBN contract. Yeah. Just pick any of the two. It doesn't go through? Yeah. You can you are unable to click the selected for it to unselect. Click the selected. This is the black button for it to be removed. Yeah. Do you know how to trigger history? Are you using browser? Yeah. Yeah. Actually, I have no idea what what's the reason for this. Yeah. Yeah. Sorry for the inconvenience. The website? Yeah. Earthobe dot net. It's earthobe dot net dot a u. Yeah. Super network. Let's try to yeah. Networks then Supa networks. Mhmm. Yeah. Can we try to select either twelve or twenty four month contract, which is zero? No. Just the contract. NBN contract. Yeah. It's still error. Okay. Is it okay if I put you on hold? Let me just escalate this to our back end team. Oh, hang on. Hello? Yes. Thank you for waiting. So after escalating the issue, they advise us to get your information instead. So what we're going to do now is send you an email asking personal information, then your order for us to process it on our end. Then once your order is confirmed, our accounts department will send you an invoice for the front payment. Then once settled, we'll then activate the service. Is that okay? Yeah. We're just be asking some personal information via email for us to verify your identity. Yeah. Yeah. Okay. Yeah. Can I have your email, please? G r a a n t. Mhmm. N o l n l a. Mhmm. Okay. Mhmm. Mail dot com. So it's granola@protonmail.com. Okay. We'll send you an email then shortly. Yeah. Thank you also. 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Good afternoon. This is Marie from Airtel tech support. How can I assist you today? Okay.\n\nMhmm. Mhmm. Okay. Are you under a super network section? Yeah.\n\nCan you try to order again? Can you try to order again? Please do select the top yeah. Can you see the network besides the NBN? Okay.\n\nCan you Yeah. That's correct. Mhmm. Mhmm. Okay.\n\nI see. Can you see the tab different section above the website, the home, NBN, networks? Can you see those? Yeah. Can you see the yeah.\n\nCan you click the networks And coupon networks. Yeah. Mhmm. It's saying please select NBN contract. Yeah.\n\nYeah. Can we try to select an NBN contract? Let's see if it'll work. Sorry for this. Yeah.\n\nYeah. And just select either of '24 or '12, which is the zero. Yeah. We'll just try. It said we'll go through since you select the NBN contract.\n\nYes. Are you able to click now the order now? No. It's still error. Okay.\n\nYeah. May I know what are the items? Actually, we're advising our customer via our website because you're going to input your personal information there just for security purposes. Mhmm. Yeah.\n\nMhmm. Select yeah. When you just add the NBN contract, which is the twelve or twenty four month, it still doesn't proceed with the next page. Yeah. Can we try to just can you remove the no contract and the NBN plan?\n\nJust select twenty four or twelve month contract under NBN, which is a zero. No fee. Yeah. So your order summary should have four items now. The super your super order and one from NBN contract.\n\nYeah. Just pick any of the two. It doesn't go through? Yeah. You can you are unable to click the selected for it to unselect.\n\nClick the selected. This is the black button for it to be removed. Yeah. Do you know how to trigger history? Are you using browser?\n\nYeah. Yeah. Actually, I have no idea what what's the reason for this. Yeah. Yeah.\n\nSorry for the inconvenience. The website? Yeah. Earthobe dot net. It's earthobe dot net dot a u.\n\nYeah. Super network. Let's try to yeah. Networks then Supa networks. Mhmm.\n\nYeah. Can we try to select either twelve or twenty four month contract, which is zero? No. Just the contract. NBN contract.\n\nYeah. It's still error. Okay. Is it okay if I put you on hold? Let me just escalate this to our back end team.\n\nOh, hang on. Hello? Yes. Thank you for waiting. So after escalating the issue, they advise us to get your information instead.\n\nSo what we're going to do now is send you an email asking personal information, then your order for us to process it on our end. Then once your order is confirmed, our accounts department will send you an invoice for the front payment. Then once settled, we'll then activate the service. Is that okay? Yeah.\n\nWe're just be asking some personal information via email for us to verify your identity. Yeah. Yeah. Okay. Yeah.\n\nCan I have your email, please? G r a a n t. Mhmm. N o l n l a. Mhmm.\n\nOkay. Mhmm. Mail dot com. So it's granola@protonmail.com. Okay.\n\nWe'll send you an email then shortly. Yeah. Thank you also. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.30236420035362244},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"positive","sentiment_score":0.5791334807872772},{"text":"This is Marie from Airtel tech support.","start":3.6799998,"end":6.18,"sentiment":"positive","sentiment_score":0.47298170413289753},{"text":"How can I assist you today?","start":6.3199997,"end":7.8599997,"sentiment":"positive","sentiment_score":0.49185910820961},{"text":"Okay.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.10447174310684204}],"sentiment":"positive","sentiment_score":0.46041938136605653,"num_words":17,"start":2.32,"end":12.58},{"sentences":[{"text":"Mhmm.","start":24.675,"end":25.175,"sentiment":"neutral","sentiment_score":0.02352331764996052},{"text":"Mhmm.","start":40.739998,"end":41.239998,"sentiment":"neutral","sentiment_score":0.024300213903188705},{"text":"Okay.","start":51.434998,"end":51.835,"sentiment":"neutral","sentiment_score":0.01474912092089653},{"text":"Are you under a super network section?","start":51.835,"end":54.574997,"sentiment":"neutral","sentiment_score":0.003143134926046644},{"text":"Yeah.","start":64.69,"end":64.93,"sentiment":"neutral","sentiment_score":0.034168705344200134}],"sentiment":"neutral","sentiment_score":0.0107948456636884,"num_words":11,"start":24.675,"end":64.93},{"sentences":[{"text":"Can you try to order again?","start":64.93,"end":66.63,"sentiment":"neutral","sentiment_score":-0.016450322543581326},{"text":"Can you try to order again?","start":70.13,"end":72.15,"sentiment":"neutral","sentiment_score":-0.08033333842953046},{"text":"Please do select the top yeah.","start":72.29,"end":75.365,"sentiment":"neutral","sentiment_score":0.013872037952144941},{"text":"Can you see the network besides the NBN?","start":75.825,"end":78.965004,"sentiment":"neutral","sentiment_score":0.011334592592902482},{"text":"Okay.","start":102.314995,"end":102.814995,"sentiment":"neutral","sentiment_score":-0.02310803532600403}],"sentiment":"neutral","sentiment_score":-0.015922260470688343,"num_words":27,"start":64.93,"end":102.814995},{"sentences":[{"text":"Can you Yeah.","start":102.875,"end":109.354996,"sentiment":"neutral","sentiment_score":0.012498230983813604},{"text":"That's correct.","start":109.354996,"end":110.255,"sentiment":"neutral","sentiment_score":0.2010783702135086},{"text":"Mhmm.","start":113.91499,"end":114.41499,"sentiment":"neutral","sentiment_score":0.04755766689777374},{"text":"Mhmm.","start":130.67499,"end":131.17499,"sentiment":"neutral","sentiment_score":0.03745165094733238},{"text":"Okay.","start":140.19499,"end":140.435,"sentiment":"neutral","sentiment_score":0.06156022846698761}],"sentiment":"neutral","sentiment_score":0.07327762246131897,"num_words":8,"start":102.875,"end":140.435},{"sentences":[{"text":"I see.","start":140.435,"end":141.095,"sentiment":"neutral","sentiment_score":0.06427107006311417},{"text":"Can you see the tab different section above the website, the home, NBN, networks?","start":141.39499,"end":149.46,"sentiment":"neutral","sentiment_score":0.08093359374574252},{"text":"Can you see those?","start":150.64,"end":151.7,"sentiment":"neutral","sentiment_score":0.056315976195037365},{"text":"Yeah.","start":152.24,"end":152.72,"sentiment":"neutral","sentiment_score":0.05054759234189987},{"text":"Can you see the yeah.","start":152.72,"end":154.0,"sentiment":"neutral","sentiment_score":0.05590506866574287}],"sentiment":"neutral","sentiment_score":0.06988266511605336,"num_words":26,"start":140.435,"end":154.0},{"sentences":[{"text":"Can you click the networks And coupon networks.","start":154.0,"end":159.295,"sentiment":"neutral","sentiment_score":0.037983767688274384},{"text":"Yeah.","start":159.355,"end":159.855,"sentiment":"neutral","sentiment_score":0.04881947487592697},{"text":"Mhmm.","start":174.03,"end":174.53,"sentiment":"neutral","sentiment_score":-0.006278296932578087},{"text":"It's saying please select NBN contract.","start":187.345,"end":189.60501,"sentiment":"neutral","sentiment_score":-0.13319473837812743},{"text":"Yeah.","start":200.95,"end":201.27,"sentiment":"neutral","sentiment_score":-0.0525650791823864}],"sentiment":"neutral","sentiment_score":-0.02972483470597688,"num_words":17,"start":154.0,"end":201.27},{"sentences":[{"text":"Yeah.","start":201.27,"end":201.77,"sentiment":"neutral","sentiment_score":-0.06109840050339699},{"text":"Can we try to select an NBN contract?","start":203.27,"end":205.69,"sentiment":"neutral","sentiment_score":-0.0005342708900570869},{"text":"Let's see if it'll work.","start":205.75,"end":206.97,"sentiment":"neutral","sentiment_score":-0.000010053068399429321},{"text":"Sorry for this.","start":207.19,"end":208.095,"sentiment":"neutral","sentiment_score":-0.2499621162811915},{"text":"Yeah.","start":217.295,"end":217.535,"sentiment":"neutral","sentiment_score":0.017816461622714996}],"sentiment":"neutral","sentiment_score":-0.04430515112148391,"num_words":18,"start":201.27,"end":217.535},{"sentences":[{"text":"Yeah.","start":217.535,"end":217.775,"sentiment":"neutral","sentiment_score":0.01307885255664587},{"text":"And just select either of '24 or '12, which is the zero.","start":217.775,"end":231.73,"sentiment":"neutral","sentiment_score":-0.0005845859802017609},{"text":"Yeah.","start":231.73,"end":232.23,"sentiment":"neutral","sentiment_score":-0.030563941225409508},{"text":"We'll just try.","start":232.37,"end":233.41,"sentiment":"neutral","sentiment_score":-0.019788627823193867},{"text":"It said we'll go through since you select the NBN contract.","start":233.41,"end":238.915,"sentiment":"neutral","sentiment_score":-0.01059421412223442}],"sentiment":"neutral","sentiment_score":-0.007157227115905178,"num_words":28,"start":217.535,"end":238.915},{"sentences":[{"text":"Yes.","start":259.72,"end":260.12,"sentiment":"neutral","sentiment_score":0.062162987887859344},{"text":"Are you able to click now the order now?","start":260.12,"end":263.325,"sentiment":"neutral","sentiment_score":0.10105889207786983},{"text":"No.","start":275.97,"end":276.47,"sentiment":"neutral","sentiment_score":-0.2982194125652313},{"text":"It's still error.","start":276.93002,"end":277.83002,"sentiment":"negative","sentiment_score":-0.48226608832677204},{"text":"Okay.","start":303.035,"end":303.48,"sentiment":"neutral","sentiment_score":-0.1101730465888977}],"sentiment":"neutral","sentiment_score":-0.058899847169717155,"num_words":15,"start":259.72,"end":303.48},{"sentences":[{"text":"Yeah.","start":306.04,"end":306.44,"sentiment":"neutral","sentiment_score":-0.016622137278318405},{"text":"May I know what are the items?","start":306.44,"end":308.14,"sentiment":"neutral","sentiment_score":0.011512987581746919},{"text":"Actually, we're advising our customer via our website because you're going to input your personal information there just for security purposes.","start":313.72,"end":323.435,"sentiment":"neutral","sentiment_score":-0.0433156064578465},{"text":"Mhmm.","start":331.495,"end":331.89,"sentiment":"neutral","sentiment_score":0.028015965595841408},{"text":"Yeah.","start":331.97,"end":332.47,"sentiment":"neutral","sentiment_score":0.03384173661470413}],"sentiment":"neutral","sentiment_score":-0.025283911535816807,"num_words":31,"start":306.04,"end":332.47},{"sentences":[{"text":"Mhmm.","start":337.81003,"end":338.31003,"sentiment":"neutral","sentiment_score":0.02742035500705242},{"text":"Select yeah.","start":359.26,"end":360.14,"sentiment":"neutral","sentiment_score":-0.041050681844353676},{"text":"When you just add the NBN contract, which is the twelve or twenty four month, it still doesn't proceed with the next page.","start":360.14,"end":368.96,"sentiment":"neutral","sentiment_score":-0.17256026585464893},{"text":"Yeah.","start":375.75497,"end":376.25497,"sentiment":"neutral","sentiment_score":-0.054045021533966064},{"text":"Can we try to just can you remove the no contract and the NBN plan?","start":377.115,"end":384.655,"sentiment":"neutral","sentiment_score":-0.08883197009563445}],"sentiment":"neutral","sentiment_score":-0.12881170705493009,"num_words":42,"start":337.81003,"end":384.655},{"sentences":[{"text":"Just select twenty four or twelve month contract under NBN, which is a zero.","start":384.875,"end":391.03,"sentiment":"neutral","sentiment_score":-0.009334961484585489},{"text":"No fee.","start":392.69,"end":393.59,"sentiment":"neutral","sentiment_score":-0.08615835756063461},{"text":"Yeah.","start":400.84998,"end":401.16998,"sentiment":"neutral","sentiment_score":0.03957436978816986},{"text":"So your order summary should have four items now.","start":401.16998,"end":405.03,"sentiment":"neutral","sentiment_score":0.10014566158254941},{"text":"The super your super order and one from NBN contract.","start":406.225,"end":411.285,"sentiment":"neutral","sentiment_score":0.0689015606418252}],"sentiment":"neutral","sentiment_score":0.03685818762621946,"num_words":36,"start":384.875,"end":411.285},{"sentences":[{"text":"Yeah.","start":413.985,"end":414.485,"sentiment":"neutral","sentiment_score":0.002193199470639229},{"text":"Just pick any of the two.","start":414.945,"end":417.125,"sentiment":"neutral","sentiment_score":-0.07627726346254349},{"text":"It doesn't go through?","start":433.125,"end":434.345,"sentiment":"neutral","sentiment_score":-0.2620459124445915},{"text":"Yeah.","start":460.125,"end":460.365,"sentiment":"neutral","sentiment_score":-0.024686217308044434},{"text":"You can you are unable to click the selected for it to unselect.","start":460.365,"end":466.94498,"sentiment":"neutral","sentiment_score":-0.10467697608356293}],"sentiment":"neutral","sentiment_score":-0.11556563749909401,"num_words":25,"start":413.985,"end":466.94498},{"sentences":[{"text":"Click the selected.","start":477.35,"end":478.57,"sentiment":"neutral","sentiment_score":0.0005129178365071615},{"text":"This is the black button for it to be removed.","start":479.50998,"end":482.41,"sentiment":"neutral","sentiment_score":-0.041029434837400916},{"text":"Yeah.","start":536.55,"end":537.05,"sentiment":"neutral","sentiment_score":-0.06692982465028763},{"text":"Do you know how to trigger history?","start":537.11,"end":539.37,"sentiment":"neutral","sentiment_score":-0.05574089182274682},{"text":"Are you using browser?","start":539.43,"end":540.56995,"sentiment":"neutral","sentiment_score":-0.022868475411087275}],"sentiment":"neutral","sentiment_score":-0.03829382255673409,"num_words":25,"start":477.35,"end":540.56995},{"sentences":[{"text":"Yeah.","start":545.21497,"end":545.71497,"sentiment":"neutral","sentiment_score":-0.07473195344209671},{"text":"Yeah.","start":549.935,"end":550.175,"sentiment":"neutral","sentiment_score":-0.06641808152198792},{"text":"Actually, I have no idea what what's the reason for this.","start":550.175,"end":554.435,"sentiment":"neutral","sentiment_score":-0.29735330559990625},{"text":"Yeah.","start":556.19,"end":556.69,"sentiment":"neutral","sentiment_score":-0.2465399205684662},{"text":"Yeah.","start":565.39,"end":565.87,"sentiment":"neutral","sentiment_score":-0.14058472216129303}],"sentiment":"neutral","sentiment_score":-0.2532774026195208,"num_words":15,"start":545.21497,"end":565.87},{"sentences":[{"text":"Sorry for the inconvenience.","start":565.87,"end":567.09,"sentiment":"neutral","sentiment_score":-0.29182349890470505},{"text":"The website?","start":622.245,"end":623.065,"sentiment":"neutral","sentiment_score":-0.08170947805047035},{"text":"Yeah.","start":625.525,"end":626.005,"sentiment":"neutral","sentiment_score":-0.0046822382137179375},{"text":"Earthobe dot net.","start":626.005,"end":627.545,"sentiment":"neutral","sentiment_score":-0.013000301395853361},{"text":"It's earthobe dot net dot a u.","start":628.565,"end":631.305,"sentiment":"neutral","sentiment_score":0.02328723655747516}],"sentiment":"neutral","sentiment_score":-0.07125796695404193,"num_words":17,"start":565.87,"end":631.305},{"sentences":[{"text":"Yeah.","start":635.125,"end":635.58,"sentiment":"neutral","sentiment_score":0.026745468378067017},{"text":"Super network.","start":647.02,"end":648.0,"sentiment":"neutral","sentiment_score":0.0859571062028408},{"text":"Let's try to yeah.","start":648.695,"end":652.635,"sentiment":"neutral","sentiment_score":0.003110368736088276},{"text":"Networks then Supa networks.","start":654.935,"end":656.715,"sentiment":"neutral","sentiment_score":0.04962412919849157},{"text":"Mhmm.","start":696.04,"end":696.54,"sentiment":"neutral","sentiment_score":0.015466118231415749}],"sentiment":"neutral","sentiment_score":0.03542198256279031,"num_words":12,"start":635.125,"end":696.54},{"sentences":[{"text":"Yeah.","start":713.40497,"end":713.90497,"sentiment":"neutral","sentiment_score":0.030924824997782707},{"text":"Can we try to select either twelve or twenty four month contract, which is zero?","start":714.045,"end":721.32,"sentiment":"neutral","sentiment_score":0.028790862237413724},{"text":"No.","start":726.5,"end":726.82,"sentiment":"neutral","sentiment_score":-0.0788935124874115},{"text":"Just the contract.","start":726.82,"end":728.12,"sentiment":"neutral","sentiment_score":-0.04698140546679497},{"text":"NBN 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on.","start":773.79004,"end":774.69,"sentiment":"negative","sentiment_score":-0.5835023125012716},{"text":"Hello?","start":976.44,"end":976.94,"sentiment":"neutral","sentiment_score":-0.01515073888003826},{"text":"Yes.","start":979.0,"end":979.5,"sentiment":"neutral","sentiment_score":0.14860734343528748},{"text":"Thank you for waiting.","start":979.72,"end":980.86,"sentiment":"positive","sentiment_score":0.3687940910458565},{"text":"So after escalating the issue, they advise us to get your information instead.","start":981.72,"end":988.585,"sentiment":"neutral","sentiment_score":0.1643051986510937}],"sentiment":"neutral","sentiment_score":0.09064061880450357,"num_words":22,"start":773.79004,"end":988.585},{"sentences":[{"text":"So what we're going to do now is send you an email asking personal information, then your order for us to process it on our end.","start":988.805,"end":999.385,"sentiment":"neutral","sentiment_score":0.2008121804549144},{"text":"Then once your order is confirmed, our accounts department will send you an invoice for the front payment.","start":999.77,"end":1007.55,"sentiment":"neutral","sentiment_score":0.18433046837647757},{"text":"Then once settled, we'll then activate the service.","start":1007.93,"end":1010.41003,"sentiment":"neutral","sentiment_score":0.18058598786592484},{"text":"Is that okay?","start":1010.41003,"end":1011.31,"sentiment":"neutral","sentiment_score":0.17846658577521643},{"text":"Yeah.","start":1034.54,"end":1034.9401,"sentiment":"neutral","sentiment_score":-0.08018949627876282}],"sentiment":"neutral","sentiment_score":0.18641005868890456,"num_words":56,"start":988.805,"end":1034.9401},{"sentences":[{"text":"We're just be asking some personal information via email for us to verify your identity.","start":1034.9401,"end":1043.255,"sentiment":"neutral","sentiment_score":-0.04206367855270703},{"text":"Yeah.","start":1045.5549,"end":1046.0549,"sentiment":"neutral","sentiment_score":0.025647485628724095},{"text":"Yeah.","start":1047.7949,"end":1048.2949,"sentiment":"neutral","sentiment_score":0.017064565792679787},{"text":"Okay.","start":1048.355,"end":1048.855,"sentiment":"neutral","sentiment_score":0.019109617918729786},{"text":"Yeah.","start":1049.635,"end":1050.115,"sentiment":"neutral","sentiment_score":0.0216448288410902}],"sentiment":"neutral","sentiment_score":-0.028815193689967458,"num_words":19,"start":1034.9401,"end":1050.115},{"sentences":[{"text":"Can I have your email, please?","start":1050.115,"end":1051.575,"sentiment":"neutral","sentiment_score":0.02134876325726509},{"text":"G r a a n t.","start":1057.0,"end":1062.2,"sentiment":"neutral","sentiment_score":-0.007572919052715103},{"text":"Mhmm.","start":1062.2,"end":1062.7,"sentiment":"neutral","sentiment_score":-0.014140934683382511},{"text":"N o l n l a.","start":1067.5599,"end":1073.0249,"sentiment":"neutral","sentiment_score":-0.025815304989616077},{"text":"Mhmm.","start":1073.0249,"end":1073.345,"sentiment":"neutral","sentiment_score":-0.013744846917688848}],"sentiment":"neutral","sentiment_score":-0.005006127315573395,"num_words":20,"start":1050.115,"end":1073.345},{"sentences":[{"text":"Okay.","start":1073.345,"end":1073.845,"sentiment":"neutral","sentiment_score":-0.003431054763495922},{"text":"Mhmm.","start":1076.625,"end":1077.125,"sentiment":"neutral","sentiment_score":-0.0024214473087340593},{"text":"Mail dot com.","start":1086.41,"end":1087.45,"sentiment":"neutral","sentiment_score":-0.014759447425603867},{"text":"So it's granola@protonmail.com.","start":1087.45,"end":1091.71,"sentiment":"neutral","sentiment_score":-0.00022479203956512114},{"text":"Okay.","start":1093.61,"end":1094.11,"sentiment":"neutral","sentiment_score":0.15287962555885315}],"sentiment":"neutral","sentiment_score":0.011341600565679578,"num_words":9,"start":1073.345,"end":1094.11},{"sentences":[{"text":"We'll send you an email then shortly.","start":1094.17,"end":1096.03,"sentiment":"neutral","sentiment_score":0.1927129722067288},{"text":"Yeah.","start":1098.73,"end":1098.97,"sentiment":"positive","sentiment_score":0.4637545347213745},{"text":"Thank you also.","start":1098.97,"end":1099.85,"sentiment":"positive","sentiment_score":0.6667032837867737},{"text":"Bye.","start":1099.85,"end":1100.319,"sentiment":"positive","sentiment_score":0.41731593012809753}],"sentiment":"positive","sentiment_score":0.3525142601380746,"num_words":12,"start":1094.17,"end":1100.319}]}}]},{"alternatives":[{"transcript":"Hi, Marie. It's Grant here. I just spoke to you a minute ago. I'm just so I've I've filled in all the pick all the boxes, which is build your plan. So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway. And then I picked the contract, and then it says your order summary undefined $93.95 a month. ETA gaming Wi Fi dual band zero, no dollars. 6 month contract connection fee $20. And then I click order now. And it says, please select a NBN contract before proceeding. With that. With that. I'm under networks. Super networks. Alright. So I've I've just done it. Sorry. What's what's that? Okay. Yeah. I'll do it again. Okay. So select that. Okay. Now I've selected the same one, and it's this time, instead of saying whatever it's been before, now see the Airtel gaming. So maybe now. Yeah. Hold on. Most please select the next so I don't know what it's asking me to select. Because there's three there's only three there's only three things to pick. You build your you select your plan speed. Right? That's the first thing. So I selected the super fast for $93.95 a month. Then it says select your modem. So I selected the the Wi Fi six dual band gaming one. Then it says select your contract, and I picked the six month contract. And then it summarizes all those three things, right, which is correct. And then it says total to pay today, $139.05, total monthly, $93.95. And then I click order now, and it says please select an MBN contract before proceeding. Yeah. I can see that. Yeah. I clicked that and then up comes super network which is yeah. And I clicked super network before and it's still it's still highlighted. So it's making them still on super network. So I've just done it again. So it's highlighted super networks. Take my contact my plan. Nope. Doesn't work. Keeps coming back with the same thing. Yes. But I've I've selected super networks five times now. And it refreshes the page when I do that and I punch in the same things, but it still comes back. Well, if I click on MBM is that what you want me to do? Then it says push in your queries. Okay. Now then it says build your plan. Okay. So but I don't want '24. But you're saying it doesn't matter? Okay. Well, that okay. So I can't pick the there's a whole different menu now. So it's saying build your plan speed and different it's offering me different things. Different names, super fast, standard, x wireless. So I don't I don't I'm I'm not sure what I'm doing here, but anyway. Yes. But I'll I'll try but okay. Contracts. Now I click quarter now and it goes here to at least go to checkout, but it's I've clicked I've I've selected a lot of things that I want. If you know what I mean, because that's that's not what I look I was looking at the first time. Different option, different pricing. So I don't know what I don't know what's going on here. Can can you can I can you can I just tell you what I want and you do it? Okay. So just so you know, what what my order is now, okay, is an Ethel Wi Fi router, right, for $20, a super six month contract for $20, then super fast plan for 99.95 a month, and then an n b m no contract for a 120. Okay? And then standard postage, that's 259, but that's a lot more expensive than what it says before. So if I So I need to have an Indian contract. Is that what you're saying? That's another hundred and 20 dollars. Okay. I'm sorry to get back now. Do it again. Okay. If you want me to eat it, I'll I'll take the 12 contract. Yep. It won't be me. It keeps going back to no contract. It won't let me select that. God. But now it says I've selected two. Oh, god. Now when I go back and do it again now and I pick all the same things, but instead of trying to pick the no contract. Right? I click the twelve month contract, but the no contract stays highlighted selected. The twelve month contract also says selected. So I've selected two now. I can't it won't let me unselect the no contract one. Okay. Hold on. I'm going I'm gonna delete them all now. Hold on. I'll see if this works. Okay. Under file. What the hell is that? Okay. So now all I've got is the okay. So I need to check the first. So I think hold on. Okay. So now I'll check the twelve month contract. Okay. So now I've got Oh, my god. This side's stupid. No. It just can't do it. It's not letting me do it. So how do I how do I delete everything and send it again? Because I tried to take things away and it won't take them away. Yeah. I'm using Firefox. And what's wrong with you, sir? That this happened. Anyway hold on. I'm gonna try and create my history. Let me see. Really frustrating. I mean, these things are supposed to be very simple. Hold on. Okay. So it's clearing the last a. Just wait a sec. Okay. Now I'll get out of here. So I'll just start I'll delete everything, and I'll so this is Airtel, right, who I'm dealing with? Yeah. Yeah. I just punched it in. Was it Airtel dot com dot a? Etail etail dot net dot a u? Okay. So so so should I go to NBN network or just networks? No. Try to do that first. Okay. So I click that. Yes. Done that. And I'll click Click. Contract. Okay. So now I've got three things. It says the first thing is undefined, but it says $93.95 a month. So I assume that's just the plan. Then it says EHL gaming Wi Fi fixed dual band $0. And it says six month contract connection fee $20. And then so $20. So total to pay to pay today, $113.95. Total monthly, $93.95. Now click order now. And it says pay for the Indian contract, same as before. So if I go back to the top, you want me to click on Indian? But I do I have to but it is do I have to click this same speed as well? Because it's got that option. Build okay. So you want me to click a you you want me to click a twelve month contract? Yeah. Okay. So I select that. Okay. So now that's there. So order now. Please select the name same thing. Please select an MBN contract. I've collected the twenty twelve month. See, it's highlighted selected. Unselective. I'll select it again. Still here. It's not letting me do it. Yeah. Fucking build it. I mean, should be just dang me. I said, can't you just do it? I'm sitting in the she goes, no. We're just here to guide you through the website. What fucking website? ASR three. Get connected a minute. Yeah. Here. Oh, I started with there when I was in the middle of it. So I'm just gonna continue, but it it says that you're gonna send me to this page on the map where you I mean, there's other ones like a pack. This was just first of the ones that was there that I packed, but I can't totally do it. Just like yeah. Hi. Yeah. But I'm a little bit unwary. I'm a little bit weary because, you know well, the fact that I don't know. I'm not confident that it's gonna work now with you guys because okay. Okay. Send me the email. Do that. Let's see how we go. But, I mean, it's gonna take longer, isn't it? Okay. Do that. Send me the email. Yeah. You want my email? Yeah. Grant Nola, so g r a n t a n t Nola, n o l a no. N o l a at proton mail, which is p r o p o n mail dot com. Correct. Okay. Thank you. 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It's Grant here. I just spoke to you a minute ago. I'm just so I've I've filled in all the pick all the boxes, which is build your plan. So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway.\n\nAnd then I picked the contract, and then it says your order summary undefined $93.95 a month. ETA gaming Wi Fi dual band zero, no dollars. 6 month contract connection fee $20. And then I click order now. And it says, please select a NBN contract before proceeding.\n\nWith that. With that. I'm under networks. Super networks. Alright.\n\nSo I've I've just done it. Sorry. What's what's that? Okay. Yeah.\n\nI'll do it again. Okay. So select that. Okay. Now I've selected the same one, and it's this time, instead of saying whatever it's been before, now see the Airtel gaming.\n\nSo maybe now. Yeah. Hold on. Most please select the next so I don't know what it's asking me to select. Because there's three there's only three there's only three things to pick.\n\nYou build your you select your plan speed. Right? That's the first thing. So I selected the super fast for $93.95 a month. Then it says select your modem.\n\nSo I selected the the Wi Fi six dual band gaming one. Then it says select your contract, and I picked the six month contract. And then it summarizes all those three things, right, which is correct. And then it says total to pay today, $139.05, total monthly, $93.95. And then I click order now, and it says please select an MBN contract before proceeding.\n\nYeah. I can see that. Yeah. I clicked that and then up comes super network which is yeah. And I clicked super network before and it's still it's still highlighted.\n\nSo it's making them still on super network. So I've just done it again. So it's highlighted super networks. Take my contact my plan. Nope.\n\nDoesn't work. Keeps coming back with the same thing. Yes. But I've I've selected super networks five times now. And it refreshes the page when I do that and I punch in the same things, but it still comes back.\n\nWell, if I click on MBM is that what you want me to do? Then it says push in your queries. Okay. Now then it says build your plan. Okay.\n\nSo but I don't want '24. But you're saying it doesn't matter? Okay. Well, that okay. So I can't pick the there's a whole different menu now.\n\nSo it's saying build your plan speed and different it's offering me different things. Different names, super fast, standard, x wireless. So I don't I don't I'm I'm not sure what I'm doing here, but anyway. Yes. But I'll I'll try but okay.\n\nContracts. Now I click quarter now and it goes here to at least go to checkout, but it's I've clicked I've I've selected a lot of things that I want. If you know what I mean, because that's that's not what I look I was looking at the first time. Different option, different pricing. So I don't know what I don't know what's going on here.\n\nCan can you can I can you can I just tell you what I want and you do it? Okay. So just so you know, what what my order is now, okay, is an Ethel Wi Fi router, right, for $20, a super six month contract for $20, then super fast plan for 99.95 a month, and then an n b m no contract for a 120. Okay? And then standard postage, that's 259, but that's a lot more expensive than what it says before.\n\nSo if I So I need to have an Indian contract. Is that what you're saying? That's another hundred and 20 dollars. Okay. I'm sorry to get back now.\n\nDo it again. Okay. If you want me to eat it, I'll I'll take the 12 contract. Yep. It won't be me.\n\nIt keeps going back to no contract. It won't let me select that. God. But now it says I've selected two. Oh, god.\n\nNow when I go back and do it again now and I pick all the same things, but instead of trying to pick the no contract. Right? I click the twelve month contract, but the no contract stays highlighted selected. The twelve month contract also says selected. So I've selected two now.\n\nI can't it won't let me unselect the no contract one. Okay. Hold on. I'm going I'm gonna delete them all now. Hold on.\n\nI'll see if this works. Okay. Under file. What the hell is that? Okay.\n\nSo now all I've got is the okay. So I need to check the first. So I think hold on. Okay. So now I'll check the twelve month contract.\n\nOkay. So now I've got Oh, my god. This side's stupid. No. It just can't do it.\n\nIt's not letting me do it. So how do I how do I delete everything and send it again? Because I tried to take things away and it won't take them away. Yeah. I'm using Firefox.\n\nAnd what's wrong with you, sir? That this happened. Anyway hold on. I'm gonna try and create my history. Let me see.\n\nReally frustrating. I mean, these things are supposed to be very simple. Hold on. Okay. So it's clearing the last a.\n\nJust wait a sec. Okay. Now I'll get out of here. So I'll just start I'll delete everything, and I'll so this is Airtel, right, who I'm dealing with? Yeah.\n\nYeah. I just punched it in. Was it Airtel dot com dot a? Etail etail dot net dot a u? Okay.\n\nSo so so should I go to NBN network or just networks? No. Try to do that first. Okay. So I click that.\n\nYes. Done that. And I'll click Click. Contract. Okay.\n\nSo now I've got three things. It says the first thing is undefined, but it says $93.95 a month. So I assume that's just the plan. Then it says EHL gaming Wi Fi fixed dual band $0. And it says six month contract connection fee $20.\n\nAnd then so $20. So total to pay to pay today, $113.95. Total monthly, $93.95. Now click order now. And it says pay for the Indian contract, same as before.\n\nSo if I go back to the top, you want me to click on Indian? But I do I have to but it is do I have to click this same speed as well? Because it's got that option. Build okay. So you want me to click a you you want me to click a twelve month contract?\n\nYeah. Okay. So I select that. Okay. So now that's there.\n\nSo order now. Please select the name same thing. Please select an MBN contract. I've collected the twenty twelve month. See, it's highlighted selected.\n\nUnselective. I'll select it again. Still here. It's not letting me do it. Yeah.\n\nFucking build it. I mean, should be just dang me. I said, can't you just do it? I'm sitting in the she goes, no. We're just here to guide you through the website.\n\nWhat fucking website? ASR three. Get connected a minute. Yeah. Here.\n\nOh, I started with there when I was in the middle of it. So I'm just gonna continue, but it it says that you're gonna send me to this page on the map where you I mean, there's other ones like a pack. This was just first of the ones that was there that I packed, but I can't totally do it. Just like yeah. Hi.\n\nYeah. But I'm a little bit unwary. I'm a little bit weary because, you know well, the fact that I don't know. I'm not confident that it's gonna work now with you guys because okay. Okay.\n\nSend me the email. Do that. Let's see how we go. But, I mean, it's gonna take longer, isn't it? Okay.\n\nDo that. Send me the email. Yeah. You want my email? Yeah.\n\nGrant Nola, so g r a n t a n t Nola, n o l a no. N o l a at proton mail, which is p r o p o n mail dot com. Correct. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":8.32,"end":8.88,"sentiment":"neutral","sentiment_score":0.18785788863897324},{"text":"It's Grant here.","start":8.88,"end":9.76,"sentiment":"neutral","sentiment_score":0.17815517882506052},{"text":"I just spoke to you a minute ago.","start":9.76,"end":11.3,"sentiment":"neutral","sentiment_score":0.1294516557827592},{"text":"I'm just so I've I've filled in all the pick all the boxes, which is build your plan.","start":13.12,"end":17.635,"sentiment":"neutral","sentiment_score":0.09755940238634746},{"text":"So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway.","start":18.175,"end":23.795,"sentiment":"neutral","sentiment_score":0.05185578037053347}],"sentiment":"neutral","sentiment_score":0.09292116490941421,"num_words":51,"start":8.32,"end":23.795},{"sentences":[{"text":"And then I picked the contract, and then it says your order summary undefined $93.95 a month.","start":24.494999,"end":31.59,"sentiment":"neutral","sentiment_score":0.019834124099682358},{"text":"ETA gaming Wi Fi dual band zero, no dollars.","start":31.89,"end":35.329998,"sentiment":"neutral","sentiment_score":0.05274074814385838},{"text":"6 month contract connection fee $20.","start":35.329998,"end":37.489998,"sentiment":"neutral","sentiment_score":0.045588292802373566},{"text":"And then I click order now.","start":37.489998,"end":39.59,"sentiment":"neutral","sentiment_score":0.05149397253990173},{"text":"And it says, please select a NBN contract before proceeding.","start":40.37,"end":45.055,"sentiment":"neutral","sentiment_score":0.010777862928807735}],"sentiment":"neutral","sentiment_score":0.03129414717356364,"num_words":48,"start":24.494999,"end":45.055},{"sentences":[{"text":"With that.","start":46.315,"end":47.035,"sentiment":"neutral","sentiment_score":0.00511056650429964},{"text":"With that.","start":47.035,"end":47.855,"sentiment":"neutral","sentiment_score":0.02324618026614189},{"text":"I'm under networks.","start":58.55,"end":59.85,"sentiment":"neutral","sentiment_score":0.003986415608475606},{"text":"Super networks.","start":61.43,"end":62.33,"sentiment":"neutral","sentiment_score":0.027917209081351757},{"text":"Alright.","start":64.87,"end":65.37,"sentiment":"neutral","sentiment_score":0.0468832403421402}],"sentiment":"neutral","sentiment_score":0.01713903988711536,"num_words":10,"start":46.315,"end":65.37},{"sentences":[{"text":"So I've I've just done it.","start":65.51,"end":67.67,"sentiment":"neutral","sentiment_score":-0.04805070410172144},{"text":"Sorry.","start":67.67,"end":67.99,"sentiment":"neutral","sentiment_score":-0.1325024515390396},{"text":"What's what's that?","start":67.99,"end":68.895,"sentiment":"neutral","sentiment_score":-0.10743769258260727},{"text":"Okay.","start":72.655,"end":73.155,"sentiment":"neutral","sentiment_score":0.002758495509624481},{"text":"Yeah.","start":73.295,"end":73.534996,"sentiment":"neutral","sentiment_score":0.014631709083914757}],"sentiment":"neutral","sentiment_score":-0.06047746244197091,"num_words":12,"start":65.51,"end":73.534996},{"sentences":[{"text":"I'll do it again.","start":73.534996,"end":74.435,"sentiment":"neutral","sentiment_score":0.025207944214344025},{"text":"Okay.","start":75.05499,"end":75.454994,"sentiment":"neutral","sentiment_score":0.021537713706493378},{"text":"So select that.","start":75.454994,"end":76.755,"sentiment":"neutral","sentiment_score":0.011856701225042343},{"text":"Okay.","start":80.015,"end":80.515,"sentiment":"neutral","sentiment_score":0.022883908823132515},{"text":"Now I've selected the same one, and it's this time, instead of saying whatever it's been before, now see the Airtel gaming.","start":80.575,"end":88.020004,"sentiment":"neutral","sentiment_score":0.046872246502475304}],"sentiment":"neutral","sentiment_score":0.03909719116505115,"num_words":31,"start":73.534996,"end":88.020004},{"sentences":[{"text":"So maybe now.","start":88.020004,"end":88.82001,"sentiment":"neutral","sentiment_score":0.02364340548714002},{"text":"Yeah.","start":88.82001,"end":88.98,"sentiment":"neutral","sentiment_score":0.012315681204199793},{"text":"Hold on.","start":88.98,"end":89.72,"sentiment":"neutral","sentiment_score":-0.009515699930489063},{"text":"Most please select the next so I don't know what it's asking me to select.","start":89.94,"end":100.425,"sentiment":"neutral","sentiment_score":-0.0635675959289074},{"text":"Because there's three there's only three there's only three things to pick.","start":102.265,"end":105.305,"sentiment":"neutral","sentiment_score":-0.01622591835136215}],"sentiment":"neutral","sentiment_score":-0.03284880185894894,"num_words":33,"start":88.020004,"end":105.305},{"sentences":[{"text":"You build your you select your plan speed.","start":105.305,"end":107.725006,"sentiment":"neutral","sentiment_score":0.023680669721215963},{"text":"Right?","start":107.865005,"end":108.365005,"sentiment":"neutral","sentiment_score":0.021675506606698036},{"text":"That's the first thing.","start":108.58501,"end":109.785,"sentiment":"neutral","sentiment_score":0.0807127095758915},{"text":"So I selected the super fast for $93.95 a month.","start":109.785,"end":113.405,"sentiment":"neutral","sentiment_score":0.19960594177246094},{"text":"Then it says select your modem.","start":113.67,"end":115.27,"sentiment":"neutral","sentiment_score":0.05733581011494001}],"sentiment":"neutral","sentiment_score":0.0991050338308359,"num_words":29,"start":105.305,"end":115.27},{"sentences":[{"text":"So I selected the the Wi Fi six dual band gaming one.","start":115.27,"end":120.73,"sentiment":"neutral","sentiment_score":0.08949043974280357},{"text":"Then it says select your contract, and I picked the six month contract.","start":121.03,"end":125.21,"sentiment":"neutral","sentiment_score":0.0719241792192826},{"text":"And then it summarizes all those three things, right, which is correct.","start":125.35,"end":129.515,"sentiment":"neutral","sentiment_score":0.18344059338172278},{"text":"And then it says total to pay today, $139.05, total monthly, $93.95.","start":129.895,"end":134.615,"sentiment":"neutral","sentiment_score":0.049179413271221245},{"text":"And then I click order now, and it says please select an MBN contract before proceeding.","start":134.615,"end":139.115,"sentiment":"neutral","sentiment_score":0.03132423385977745}],"sentiment":"neutral","sentiment_score":0.08206793773570098,"num_words":65,"start":115.27,"end":139.115},{"sentences":[{"text":"Yeah.","start":150.59,"end":151.09,"sentiment":"neutral","sentiment_score":0.05837291479110718},{"text":"I can see that.","start":152.34999,"end":153.41,"sentiment":"neutral","sentiment_score":0.06202462129294872},{"text":"Yeah.","start":156.095,"end":156.335,"sentiment":"neutral","sentiment_score":0.05825461819767952},{"text":"I clicked that and then up comes super network which is yeah.","start":156.335,"end":160.33499,"sentiment":"neutral","sentiment_score":0.04988344324131807},{"text":"And I clicked super network before and it's still it's still highlighted.","start":160.33499,"end":163.475,"sentiment":"neutral","sentiment_score":0.020658417100397248}],"sentiment":"neutral","sentiment_score":0.04037427807537218,"num_words":30,"start":150.59,"end":163.475},{"sentences":[{"text":"So it's making them still on super network.","start":163.775,"end":166.595,"sentiment":"neutral","sentiment_score":0.022514013340696692},{"text":"So I've just done it again.","start":168.575,"end":169.955,"sentiment":"neutral","sentiment_score":0.02845845619837443},{"text":"So it's highlighted super networks.","start":170.78,"end":172.31999,"sentiment":"neutral","sentiment_score":0.04112587384879589},{"text":"Take my contact my plan.","start":173.58,"end":175.36,"sentiment":"neutral","sentiment_score":-0.018842186033725738},{"text":"Nope.","start":182.54,"end":182.94,"sentiment":"neutral","sentiment_score":-0.30720484256744385}],"sentiment":"neutral","sentiment_score":0.006203057616949082,"num_words":25,"start":163.775,"end":182.94},{"sentences":[{"text":"Doesn't work.","start":182.94,"end":183.65999,"sentiment":"negative","sentiment_score":-0.4155951887369156},{"text":"Keeps coming back with the same thing.","start":183.65999,"end":185.235,"sentiment":"negative","sentiment_score":-0.37740029607500347},{"text":"Yes.","start":190.035,"end":190.535,"sentiment":"neutral","sentiment_score":-0.038008078932762146},{"text":"But I've I've selected super networks five times now.","start":190.995,"end":195.175,"sentiment":"neutral","sentiment_score":-0.07180152336756389},{"text":"And it refreshes the page when I do that and I punch in the same things, but it still comes back.","start":196.755,"end":202.57999,"sentiment":"neutral","sentiment_score":-0.06967141035766829}],"sentiment":"neutral","sentiment_score":-0.14050784641876818,"num_words":40,"start":182.94,"end":202.57999},{"sentences":[{"text":"Well, if I click on MBM is that what you want me to do?","start":210.15999,"end":213.06,"sentiment":"neutral","sentiment_score":-0.012326222445283617},{"text":"Then it says push in your queries.","start":214.135,"end":215.915,"sentiment":"neutral","sentiment_score":-0.010626312611358506},{"text":"Okay.","start":216.135,"end":216.635,"sentiment":"neutral","sentiment_score":0.01896457001566887},{"text":"Now then it says build your plan.","start":217.175,"end":219.035,"sentiment":"neutral","sentiment_score":0.01256466843187809},{"text":"Okay.","start":227.62,"end":228.1,"sentiment":"neutral","sentiment_score":-0.02531113475561142}],"sentiment":"neutral","sentiment_score":-0.005511506274342537,"num_words":30,"start":210.15999,"end":228.1},{"sentences":[{"text":"So but I don't want '24.","start":228.1,"end":229.54,"sentiment":"neutral","sentiment_score":-0.13670831422011057},{"text":"But you're saying it doesn't matter?","start":229.54,"end":230.92,"sentiment":"neutral","sentiment_score":-0.1302109993994236},{"text":"Okay.","start":234.5,"end":235.0,"sentiment":"neutral","sentiment_score":-0.013923032209277151},{"text":"Well, that okay.","start":236.9,"end":242.83499,"sentiment":"neutral","sentiment_score":-0.024774687675138313},{"text":"So I can't pick the there's a whole different menu now.","start":242.83499,"end":245.395,"sentiment":"neutral","sentiment_score":-0.2031960988586599}],"sentiment":"neutral","sentiment_score":-0.14536740979248727,"num_words":27,"start":228.1,"end":245.395},{"sentences":[{"text":"So it's saying build your plan speed and different it's offering me different things.","start":245.395,"end":249.095,"sentiment":"neutral","sentiment_score":-0.12015674130192824},{"text":"Different names, super fast, standard, x wireless.","start":249.955,"end":253.12999,"sentiment":"neutral","sentiment_score":-0.041856643344674795},{"text":"So I don't I don't I'm I'm not sure what I'm doing here, but anyway.","start":255.18999,"end":258.16998,"sentiment":"neutral","sentiment_score":-0.22818050980567933},{"text":"Yes.","start":272.005,"end":272.325,"sentiment":"neutral","sentiment_score":0.027085058391094208},{"text":"But I'll I'll try but okay.","start":272.325,"end":279.695,"sentiment":"neutral","sentiment_score":-0.12817054676512876}],"sentiment":"neutral","sentiment_score":-0.1427869011842927,"num_words":43,"start":245.395,"end":279.695},{"sentences":[{"text":"Contracts.","start":279.695,"end":280.195,"sentiment":"neutral","sentiment_score":-0.04537249729037285},{"text":"Now I click quarter now and it goes here to at least go to checkout, but it's I've clicked I've I've selected a lot of things that I want.","start":282.9,"end":291.48,"sentiment":"neutral","sentiment_score":-0.025661280699845017},{"text":"If you know what I mean, because that's that's not what I look I was looking at the first time.","start":292.34,"end":296.1,"sentiment":"neutral","sentiment_score":-0.24994098469614984},{"text":"Different option, different pricing.","start":296.1,"end":298.05502,"sentiment":"neutral","sentiment_score":-0.0971456952393055},{"text":"So I don't know what I don't know what's going on here.","start":302.915,"end":305.415,"sentiment":"neutral","sentiment_score":-0.267298536375165}],"sentiment":"neutral","sentiment_score":-0.14218991740860723,"num_words":66,"start":279.695,"end":305.415},{"sentences":[{"text":"Can can you can I can you can I just tell you what I want and you do it?","start":306.755,"end":310.17,"sentiment":"neutral","sentiment_score":0.017240078433563833},{"text":"Okay.","start":327.10498,"end":327.50497,"sentiment":"neutral","sentiment_score":0.0345117524266243},{"text":"So just so you know, what what my order is now, okay, is an Ethel Wi Fi router, right, for $20, a super six month contract for $20, then super fast plan for 99.95 a month, and then an n b m no contract for a 120.","start":327.50497,"end":349.02002,"sentiment":"neutral","sentiment_score":0.032164083437082616},{"text":"Okay?","start":349.56,"end":350.06,"sentiment":"neutral","sentiment_score":-0.019107770174741745},{"text":"And then standard postage, that's 259, but that's a lot more expensive than what it says before.","start":350.84,"end":358.545,"sentiment":"neutral","sentiment_score":-0.2540236878044465}],"sentiment":"neutral","sentiment_score":-0.02898500351344838,"num_words":85,"start":306.755,"end":358.545},{"sentences":[{"text":"So if I So I need to have an Indian contract.","start":358.545,"end":374.15,"sentiment":"neutral","sentiment_score":-0.1114704083989967},{"text":"Is that what you're saying?","start":374.21,"end":375.27,"sentiment":"neutral","sentiment_score":-0.08181220814585685},{"text":"That's another hundred and 20 dollars.","start":376.84998,"end":378.62997,"sentiment":"neutral","sentiment_score":-0.10568489258488019},{"text":"Okay.","start":391.77502,"end":392.27502,"sentiment":"neutral","sentiment_score":-0.00962308794260025},{"text":"I'm sorry to get back now.","start":396.82,"end":398.26,"sentiment":"negative","sentiment_score":-0.4150084008773168}],"sentiment":"neutral","sentiment_score":-0.16444890971841483,"num_words":29,"start":358.545,"end":398.26},{"sentences":[{"text":"Do it again.","start":398.26,"end":399.08002,"sentiment":"neutral","sentiment_score":-0.16317925353844961},{"text":"Okay.","start":410.45502,"end":410.695,"sentiment":"neutral","sentiment_score":0.021590635180473328},{"text":"If you want me to eat it, I'll I'll take the 12 contract.","start":410.695,"end":413.355,"sentiment":"neutral","sentiment_score":-0.024053152937155504},{"text":"Yep.","start":414.77502,"end":415.27502,"sentiment":"neutral","sentiment_score":-0.012582826428115368},{"text":"It won't be me.","start":418.05502,"end":419.095,"sentiment":"negative","sentiment_score":-0.4317583292722702}],"sentiment":"neutral","sentiment_score":-0.11455701168795879,"num_words":22,"start":398.26,"end":419.095},{"sentences":[{"text":"It keeps going back to no contract.","start":419.095,"end":421.035,"sentiment":"negative","sentiment_score":-0.47107412985392977},{"text":"It won't let me select that.","start":421.89502,"end":423.515,"sentiment":"negative","sentiment_score":-0.41674941778182983},{"text":"God.","start":425.815,"end":426.27,"sentiment":"neutral","sentiment_score":-0.3106476664543152},{"text":"But now it says I've selected two.","start":427.62997,"end":430.28998,"sentiment":"neutral","sentiment_score":-0.2615126946142742},{"text":"Oh, god.","start":431.87,"end":432.61,"sentiment":"neutral","sentiment_score":-0.2648352384567261}],"sentiment":"negative","sentiment_score":-0.3682140183189641,"num_words":23,"start":419.095,"end":432.61},{"sentences":[{"text":"Now when I go back and do it again now and I pick all the same things, but instead of trying to pick the no contract.","start":435.55,"end":443.535,"sentiment":"neutral","sentiment_score":-0.06287534334338628},{"text":"Right?","start":443.755,"end":444.255,"sentiment":"neutral","sentiment_score":-0.023739226162433624},{"text":"I click the twelve month contract, but the no contract stays highlighted selected.","start":444.475,"end":451.61502,"sentiment":"neutral","sentiment_score":-0.10295458682454549},{"text":"The twelve month contract also says selected.","start":451.755,"end":454.17502,"sentiment":"neutral","sentiment_score":-0.09639399818011693},{"text":"So I've selected two now.","start":455.14,"end":456.42,"sentiment":"neutral","sentiment_score":-0.08705929070711135}],"sentiment":"neutral","sentiment_score":-0.078980042742422,"num_words":52,"start":435.55,"end":456.42},{"sentences":[{"text":"I can't it won't let me unselect the no contract one.","start":456.42,"end":460.12,"sentiment":"neutral","sentiment_score":-0.2899681803855029},{"text":"Okay.","start":462.26,"end":462.76,"sentiment":"neutral","sentiment_score":-0.03619017079472542},{"text":"Hold on.","start":466.1,"end":466.58002,"sentiment":"neutral","sentiment_score":-0.10997636616230011},{"text":"I'm going I'm gonna delete them all now.","start":466.58002,"end":468.42,"sentiment":"neutral","sentiment_score":-0.15081341285258532},{"text":"Hold on.","start":468.42,"end":468.74002,"sentiment":"neutral","sentiment_score":-0.04718321934342384}],"sentiment":"neutral","sentiment_score":-0.19777777620280781,"num_words":24,"start":456.42,"end":468.74002},{"sentences":[{"text":"I'll see if this works.","start":468.74002,"end":469.725,"sentiment":"neutral","sentiment_score":-0.015109346061944962},{"text":"Okay.","start":470.685,"end":471.085,"sentiment":"neutral","sentiment_score":-0.01010538637638092},{"text":"Under file.","start":471.085,"end":471.64502,"sentiment":"neutral","sentiment_score":-0.019811892416328192},{"text":"What the hell is that?","start":471.64502,"end":472.785,"sentiment":"neutral","sentiment_score":-0.05148159936070442},{"text":"Okay.","start":474.445,"end":474.685,"sentiment":"neutral","sentiment_score":-0.006989777088165283}],"sentiment":"neutral","sentiment_score":-0.02783383395788925,"num_words":14,"start":468.74002,"end":474.685},{"sentences":[{"text":"So now all I've got is the okay.","start":474.685,"end":480.525,"sentiment":"neutral","sentiment_score":-0.0051553683006204665},{"text":"So I need to check the first.","start":480.525,"end":482.045,"sentiment":"neutral","sentiment_score":-0.050508134599242895},{"text":"So I think hold on.","start":482.045,"end":484.305,"sentiment":"neutral","sentiment_score":-0.030893923342227937},{"text":"Okay.","start":488.12,"end":488.36002,"sentiment":"neutral","sentiment_score":0.010793676599860191},{"text":"So now I'll check the twelve month contract.","start":488.36002,"end":490.54,"sentiment":"neutral","sentiment_score":0.011295802658423781}],"sentiment":"neutral","sentiment_score":-0.015452048532536318,"num_words":29,"start":474.685,"end":490.54},{"sentences":[{"text":"Okay.","start":494.28,"end":494.68,"sentiment":"neutral","sentiment_score":-0.009832920506596564},{"text":"So now I've got Oh, my god.","start":494.68,"end":503.27502,"sentiment":"neutral","sentiment_score":-0.21937367586152895},{"text":"This side's stupid.","start":513.09503,"end":513.995,"sentiment":"negative","sentiment_score":-0.5458430051803589},{"text":"No.","start":526.58,"end":526.9,"sentiment":"negative","sentiment_score":-0.5003745555877686},{"text":"It just can't do it.","start":526.9,"end":527.925,"sentiment":"negative","sentiment_score":-0.5146621763706207}],"sentiment":"negative","sentiment_score":-0.3680390061481911,"num_words":17,"start":494.28,"end":527.925},{"sentences":[{"text":"It's not letting me do it.","start":527.925,"end":529.28503,"sentiment":"negative","sentiment_score":-0.4670111984014511},{"text":"So how do I how do I delete everything and send it again?","start":529.28503,"end":532.245,"sentiment":"neutral","sentiment_score":-0.2326703002819648},{"text":"Because I tried to take things away and it won't take them away.","start":532.245,"end":535.385,"sentiment":"negative","sentiment_score":-0.4320606749791365},{"text":"Yeah.","start":541.605,"end":541.925,"sentiment":"neutral","sentiment_score":-0.015400145202875136},{"text":"I'm using Firefox.","start":541.925,"end":543.065,"sentiment":"neutral","sentiment_score":-0.022046164299050968}],"sentiment":"neutral","sentiment_score":-0.3201419029695292,"num_words":36,"start":527.925,"end":543.065},{"sentences":[{"text":"And what's wrong with you, sir?","start":544.94,"end":546.22,"sentiment":"neutral","sentiment_score":-0.10828008968383074},{"text":"That this happened.","start":546.22,"end":547.12,"sentiment":"neutral","sentiment_score":-0.1565805971622467},{"text":"Anyway hold on.","start":548.77997,"end":553.66,"sentiment":"neutral","sentiment_score":-0.2400608311096827},{"text":"I'm gonna try and create my history.","start":553.66,"end":555.26,"sentiment":"neutral","sentiment_score":-0.21606976432459696},{"text":"Let me see.","start":555.26,"end":556.07996,"sentiment":"neutral","sentiment_score":-0.09705414871374766}],"sentiment":"neutral","sentiment_score":-0.16560252815146337,"num_words":22,"start":544.94,"end":556.07996},{"sentences":[{"text":"Really frustrating.","start":559.545,"end":560.445,"sentiment":"negative","sentiment_score":-0.47875475883483887},{"text":"I mean, these things are supposed to be very simple.","start":562.345,"end":564.685,"sentiment":"neutral","sentiment_score":-0.20231067836284639},{"text":"Hold on.","start":571.065,"end":571.805,"sentiment":"neutral","sentiment_score":-0.09638100117444992},{"text":"Okay.","start":597.475,"end":597.795,"sentiment":"neutral","sentiment_score":-0.02656720206141472},{"text":"So it's clearing the last a.","start":597.795,"end":599.555,"sentiment":"neutral","sentiment_score":-0.036946975626051426}],"sentiment":"neutral","sentiment_score":-0.1629346361649888,"num_words":21,"start":559.545,"end":599.555},{"sentences":[{"text":"Just wait a sec.","start":599.555,"end":600.57,"sentiment":"neutral","sentiment_score":-0.057594009675085545},{"text":"Okay.","start":603.53,"end":604.03,"sentiment":"neutral","sentiment_score":0.013361535966396332},{"text":"Now I'll get out of here.","start":605.93,"end":607.39,"sentiment":"neutral","sentiment_score":-0.01643336672956745},{"text":"So I'll just start I'll delete everything, and I'll so this is Airtel, right, who I'm dealing with?","start":609.29,"end":620.445,"sentiment":"neutral","sentiment_score":-0.03100575279030535},{"text":"Yeah.","start":623.86505,"end":624.185,"sentiment":"neutral","sentiment_score":-0.05830033496022224}],"sentiment":"neutral","sentiment_score":-0.03106728627656897,"num_words":30,"start":599.555,"end":624.185},{"sentences":[{"text":"Yeah.","start":624.185,"end":624.42505,"sentiment":"neutral","sentiment_score":-0.07902239263057709},{"text":"I just punched it in.","start":624.42505,"end":625.305,"sentiment":"neutral","sentiment_score":-0.12359825372695923},{"text":"Was it Airtel dot com dot a?","start":625.305,"end":627.77,"sentiment":"neutral","sentiment_score":-0.022128422744572163},{"text":"Etail etail dot net dot a u?","start":628.79004,"end":634.65,"sentiment":"neutral","sentiment_score":0.013939577820045608},{"text":"Okay.","start":641.04504,"end":641.445,"sentiment":"neutral","sentiment_score":0.027682816609740257}],"sentiment":"neutral","sentiment_score":-0.03460251233939614,"num_words":21,"start":624.185,"end":641.445},{"sentences":[{"text":"So so so should I go to NBN network or just networks?","start":641.445,"end":645.54504,"sentiment":"neutral","sentiment_score":0.02181292309736212},{"text":"No.","start":649.445,"end":649.945,"sentiment":"neutral","sentiment_score":-0.14483746886253357},{"text":"Try to do that first.","start":650.245,"end":651.465,"sentiment":"neutral","sentiment_score":-0.12576939910650253},{"text":"Okay.","start":655.05005,"end":655.55005,"sentiment":"neutral","sentiment_score":0.04723452776670456},{"text":"So I click that.","start":658.49005,"end":659.71,"sentiment":"neutral","sentiment_score":0.04643279407173395}],"sentiment":"neutral","sentiment_score":-0.012128855790133062,"num_words":23,"start":641.445,"end":659.71},{"sentences":[{"text":"Yes.","start":661.85004,"end":662.33,"sentiment":"neutral","sentiment_score":0.06502097100019455},{"text":"Done that.","start":662.33,"end":663.07,"sentiment":"neutral","sentiment_score":0.08476024493575096},{"text":"And I'll click Click.","start":664.65,"end":677.255,"sentiment":"neutral","sentiment_score":0.04226974444463849},{"text":"Contract.","start":679.955,"end":680.195,"sentiment":"neutral","sentiment_score":0.03522976487874985},{"text":"Okay.","start":680.195,"end":680.59503,"sentiment":"neutral","sentiment_score":0.03786646947264671}],"sentiment":"neutral","sentiment_score":0.052968519222405225,"num_words":9,"start":661.85004,"end":680.59503},{"sentences":[{"text":"So now I've got three things.","start":680.59503,"end":682.29504,"sentiment":"neutral","sentiment_score":0.038305830831329025},{"text":"It says the first thing is undefined, but it says $93.95 a month.","start":683.12,"end":687.04,"sentiment":"neutral","sentiment_score":0.011507371395754699},{"text":"So I assume that's just the plan.","start":687.04,"end":688.58,"sentiment":"neutral","sentiment_score":0.02648166354213442},{"text":"Then it says EHL gaming Wi Fi fixed dual band $0.","start":689.52,"end":694.18,"sentiment":"neutral","sentiment_score":0.025421448559923607},{"text":"And it says six month contract connection fee $20.","start":694.56,"end":697.425,"sentiment":"neutral","sentiment_score":0.015177642823093467}],"sentiment":"neutral","sentiment_score":0.02132689516292885,"num_words":46,"start":680.59503,"end":697.425},{"sentences":[{"text":"And then so $20.","start":697.825,"end":699.125,"sentiment":"neutral","sentiment_score":0.022837271448224783},{"text":"So total to pay to pay today, $113.95.","start":699.425,"end":702.705,"sentiment":"neutral","sentiment_score":0.06284939823672175},{"text":"Total monthly, $93.95.","start":702.705,"end":704.14496,"sentiment":"neutral","sentiment_score":0.03831229483087858},{"text":"Now click order now.","start":704.14496,"end":705.445,"sentiment":"neutral","sentiment_score":0.0757662896066904},{"text":"And it says pay for the Indian contract, same as before.","start":705.985,"end":709.44,"sentiment":"neutral","sentiment_score":0.07117028026418253}],"sentiment":"neutral","sentiment_score":0.05983397991706928,"num_words":30,"start":697.825,"end":709.44},{"sentences":[{"text":"So if I go back to the top, you want me to click on Indian?","start":709.52,"end":712.74,"sentiment":"neutral","sentiment_score":0.03480913241704305},{"text":"But I do I have to but it is do I have to click this same speed as well?","start":720.72003,"end":724.995,"sentiment":"neutral","sentiment_score":-0.01278740471523059},{"text":"Because it's got that option.","start":724.995,"end":726.295,"sentiment":"neutral","sentiment_score":-0.016502569522708656},{"text":"Build okay.","start":726.515,"end":729.395,"sentiment":"neutral","sentiment_score":-0.015535081736743454},{"text":"So you want me to click a you you want me to click a twelve month contract?","start":729.395,"end":732.535,"sentiment":"neutral","sentiment_score":0.014259099357706658}],"sentiment":"neutral","sentiment_score":0.007034447838969785,"num_words":58,"start":709.52,"end":732.535},{"sentences":[{"text":"Yeah.","start":733.875,"end":734.195,"sentiment":"neutral","sentiment_score":0.02445303276181221},{"text":"Okay.","start":734.195,"end":734.595,"sentiment":"neutral","sentiment_score":0.02750149182975292},{"text":"So I select that.","start":734.595,"end":735.84,"sentiment":"neutral","sentiment_score":0.03286133427172899},{"text":"Okay.","start":736.64,"end":736.88,"sentiment":"neutral","sentiment_score":0.043984755873680115},{"text":"So now that's there.","start":736.88,"end":738.26,"sentiment":"neutral","sentiment_score":0.05292034149169922}],"sentiment":"neutral","sentiment_score":0.03991508941081437,"num_words":11,"start":733.875,"end":738.26},{"sentences":[{"text":"So order now.","start":739.92004,"end":741.06,"sentiment":"neutral","sentiment_score":0.06170210614800453},{"text":"Please select the name same thing.","start":741.52,"end":743.2,"sentiment":"neutral","sentiment_score":0.03064840752631426},{"text":"Please select an MBN contract.","start":743.2,"end":744.9,"sentiment":"neutral","sentiment_score":0.016340063884854317},{"text":"I've collected the twenty twelve month.","start":745.36005,"end":747.38,"sentiment":"neutral","sentiment_score":0.008597067867716154},{"text":"See, it's highlighted selected.","start":747.60004,"end":749.30005,"sentiment":"neutral","sentiment_score":-0.018408292904496193}],"sentiment":"neutral","sentiment_score":0.017860263275603454,"num_words":24,"start":739.92004,"end":749.30005},{"sentences":[{"text":"Unselective.","start":750.735,"end":751.235,"sentiment":"neutral","sentiment_score":-0.09454464912414552},{"text":"I'll select it again.","start":751.375,"end":752.435,"sentiment":"neutral","sentiment_score":-0.06725644413381815},{"text":"Still here.","start":761.375,"end":762.115,"sentiment":"neutral","sentiment_score":-0.32691071927547455},{"text":"It's not letting me do it.","start":762.89496,"end":764.27496,"sentiment":"negative","sentiment_score":-0.5665591061115265},{"text":"Yeah.","start":768.96,"end":769.46,"sentiment":"neutral","sentiment_score":-0.12523676455020905}],"sentiment":"neutral","sentiment_score":-0.32442737610212397,"num_words":14,"start":750.735,"end":769.46},{"sentences":[{"text":"Fucking build it.","start":781.895,"end":783.09503,"sentiment":"negative","sentiment_score":-0.8301586906115214},{"text":"I mean, should be just dang me.","start":783.09503,"end":786.315,"sentiment":"negative","sentiment_score":-0.6386871423040118},{"text":"I said, can't you just do it?","start":788.615,"end":789.895,"sentiment":"negative","sentiment_score":-0.35638750876699177},{"text":"I'm sitting in the she goes, no.","start":789.895,"end":791.09503,"sentiment":"neutral","sentiment_score":-0.26037118477480753},{"text":"We're just here to guide you through the website.","start":791.09503,"end":792.955,"sentiment":"neutral","sentiment_score":-0.010721044407950507}],"sentiment":"negative","sentiment_score":-0.3446995855280847,"num_words":33,"start":781.895,"end":792.955},{"sentences":[{"text":"What fucking website?","start":793.58,"end":801.12,"sentiment":"negative","sentiment_score":-0.6787017782529196},{"text":"ASR three.","start":834.25,"end":834.81006,"sentiment":"negative","sentiment_score":-0.36345769464969635},{"text":"Get connected a minute.","start":834.81006,"end":836.11005,"sentiment":"neutral","sentiment_score":-0.1520006973296404},{"text":"Yeah.","start":836.25,"end":836.41003,"sentiment":"neutral","sentiment_score":-0.053137339651584625},{"text":"Here.","start":836.41003,"end":836.91003,"sentiment":"neutral","sentiment_score":-0.04991465806961059}],"sentiment":"neutral","sentiment_score":-0.31582504646344617,"num_words":11,"start":793.58,"end":836.91003},{"sentences":[{"text":"Oh, I started with there when I was in the middle of it.","start":841.985,"end":844.46497,"sentiment":"neutral","sentiment_score":-0.08121189159842637},{"text":"So I'm just gonna continue, but it it says that you're gonna send me to this page on the map where you I mean, there's other ones like a pack.","start":844.46497,"end":850.625,"sentiment":"neutral","sentiment_score":-0.10971485624710718},{"text":"This was just first of the ones that was there that I packed, but I can't totally do it.","start":850.625,"end":854.19,"sentiment":"neutral","sentiment_score":-0.24575503876334742},{"text":"Just like yeah.","start":854.19,"end":855.33,"sentiment":"neutral","sentiment_score":-0.13610313087701797},{"text":"Hi.","start":978.155,"end":978.655,"sentiment":"neutral","sentiment_score":0.05293390899896622}],"sentiment":"neutral","sentiment_score":-0.14199881058073405,"num_words":66,"start":841.985,"end":978.655},{"sentences":[{"text":"Yeah.","start":1013.295,"end":1013.53503,"sentiment":"neutral","sentiment_score":-0.0746392011642456},{"text":"But I'm a little bit unwary.","start":1013.53503,"end":1014.975,"sentiment":"negative","sentiment_score":-0.43996472160021466},{"text":"I'm a little bit weary because, you know well, the fact that I don't know.","start":1014.975,"end":1021.06,"sentiment":"negative","sentiment_score":-0.44403256972630817},{"text":"I'm not confident that it's gonna work now with you guys because okay.","start":1021.06,"end":1025.96,"sentiment":"negative","sentiment_score":-0.47475498570845676},{"text":"Okay.","start":1026.5,"end":1026.9,"sentiment":"neutral","sentiment_score":-0.08346039056777954}],"sentiment":"negative","sentiment_score":-0.43417198003994095,"num_words":36,"start":1013.295,"end":1026.9},{"sentences":[{"text":"Send me the email.","start":1026.9,"end":1027.96,"sentiment":"neutral","sentiment_score":-0.043397702276706696},{"text":"Do that.","start":1028.1,"end":1028.84,"sentiment":"neutral","sentiment_score":-0.010361645370721817},{"text":"Let's see how we go.","start":1029.255,"end":1030.615,"sentiment":"neutral","sentiment_score":-0.007091503590345383},{"text":"But, I mean, it's gonna take longer, isn't it?","start":1030.615,"end":1032.955,"sentiment":"neutral","sentiment_score":-0.14331553959184223},{"text":"Okay.","start":1044.55,"end":1045.05,"sentiment":"neutral","sentiment_score":0.006839210167527199}],"sentiment":"neutral","sentiment_score":-0.07203677447424048,"num_words":21,"start":1026.9,"end":1045.05},{"sentences":[{"text":"Do that.","start":1045.11,"end":1045.77,"sentiment":"neutral","sentiment_score":0.0029753493145108223},{"text":"Send me the email.","start":1045.8301,"end":1046.7101,"sentiment":"neutral","sentiment_score":0.02417111536487937},{"text":"Yeah.","start":1046.7101,"end":1047.2101,"sentiment":"neutral","sentiment_score":0.02501785010099411},{"text":"You want my email?","start":1047.51,"end":1048.41,"sentiment":"neutral","sentiment_score":0.01208472391590476},{"text":"Yeah.","start":1051.99,"end":1052.47,"sentiment":"neutral","sentiment_score":0.01883025094866753}],"sentiment":"neutral","sentiment_score":0.016235179733484983,"num_words":12,"start":1045.11,"end":1052.47},{"sentences":[{"text":"Grant Nola, so g r a n t a n t Nola, n o l a no.","start":1052.47,"end":1070.1849,"sentiment":"neutral","sentiment_score":-0.007291957927758203},{"text":"N o l a at proton mail, which is p r o p o n mail dot com.","start":1070.1849,"end":1084.83,"sentiment":"neutral","sentiment_score":-0.012561467062267993},{"text":"Correct.","start":1092.225,"end":1092.725,"sentiment":"neutral","sentiment_score":0.2208252251148224},{"text":"Okay.","start":1096.7589,"end":1097.1589,"sentiment":"neutral","sentiment_score":0.275347501039505},{"text":"Thank you.","start":1097.1589,"end":1097.819,"sentiment":"positive","sentiment_score":0.7443231046199799}],"sentiment":"neutral","sentiment_score":0.04191664726927112,"num_words":39,"start":1052.47,"end":1097.819},{"sentences":[{"text":"Bye.","start":1100.7589,"end":1101.2589,"sentiment":"neutral","sentiment_score":-0.09388649463653564}],"sentiment":"neutral","sentiment_score":-0.09388649463653564,"num_words":1,"start":1100.7589,"end":1101.2589}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Marie. It's Grant here. I just spoke to you a minute ago.\n\nChannel 0: Okay.\n\nChannel 1: I'm just so I've I've filled in all the pick all the boxes, which is build your plan. So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway. And\n\nChannel 0: Mhmm.\n\nChannel 1: then I picked the contract, and then it says your order summary undefined $93.95 a month. ETA gaming Wi Fi dual band zero, no dollars. 6 month contract connection fee $20. And then I click order now. And it\n\nChannel 0: Mhmm.\n\nChannel 1: says, please select a NBN contract before proceeding. With that. With that.\n\nChannel 0: Okay. Are you under a super network section?\n\nChannel 1: I'm under networks. Super networks.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: Can you try\n\nChannel 1: So\n\nChannel 0: to\n\nChannel 1: I've\n\nChannel 0: order\n\nChannel 1: I've just\n\nChannel 0: again?\n\nChannel 1: done it. Sorry. What's what's that?\n\nChannel 0: Can you try to order again? Please do\n\nChannel 1: Okay.\n\nChannel 0: select\n\nChannel 1: Yeah. I'll do\n\nChannel 0: the\n\nChannel 1: it again.\n\nChannel 0: top yeah.\n\nChannel 1: Okay. So select\n\nChannel 0: Can you see\n\nChannel 1: that.\n\nChannel 0: the network besides the NBN?\n\nChannel 1: Okay. Now I've selected the same one, and it's this time, instead of saying whatever it's been before, now see the Airtel gaming. So maybe now. Yeah. Hold on.\n\nMost please select the next so I don't know what it's asking me to select. Because\n\nChannel 0: Okay.\n\nChannel 1: there's three\n\nChannel 0: Can\n\nChannel 1: there's\n\nChannel 0: you\n\nChannel 1: only three there's only three things to pick. You build your you select your plan speed. Right? That's the\n\nChannel 0: Yeah.\n\nChannel 1: first thing.\n\nChannel 0: That's correct.\n\nChannel 1: So I selected the super fast for $93.95 a month. Then it says\n\nChannel 0: Mhmm.\n\nChannel 1: select your modem. So I selected the the Wi Fi six dual band gaming one. Then it says select your contract, and I picked the six month contract. And then it summarizes all those three things, right, which is correct. And then it says\n\nChannel 0: Mhmm.\n\nChannel 1: total to pay today, $139.05, total monthly, $93.95. And then I click order now, and it says please select an MBN contract before proceeding.\n\nChannel 0: Okay. I see. Can you see the tab different section above the website, the home, NBN, networks?\n\nChannel 1: Yeah.\n\nChannel 0: Can you see those? Yeah.\n\nChannel 1: I can\n\nChannel 0: Can\n\nChannel 1: see that.\n\nChannel 0: you see the yeah. Can you click the networks\n\nChannel 1: Yeah. I clicked that and then up comes super\n\nChannel 0: And\n\nChannel 1: network\n\nChannel 0: coupon networks.\n\nChannel 1: which is\n\nChannel 0: Yeah.\n\nChannel 1: yeah. And I clicked super network before and it's still it's still highlighted. So it's making them still on super network. So I've just done it again. So it's highlighted super networks.\n\nTake my\n\nChannel 0: Mhmm.\n\nChannel 1: contact my plan. Nope. Doesn't work. Keeps coming back with the same thing.\n\nChannel 0: It's saying please select NBN contract.\n\nChannel 1: Yes. But I've I've selected super networks five times now. And it refreshes the page when I do that and I punch in the same things,\n\nChannel 0: Yeah.\n\nChannel 1: but\n\nChannel 0: Yeah.\n\nChannel 1: it still comes back.\n\nChannel 0: Can we try to select an NBN contract? Let's see if it'll work. Sorry for this.\n\nChannel 1: Well, if I click on MBM is that what you want me to do? Then it says push in your queries. Okay. Now\n\nChannel 0: Yeah.\n\nChannel 1: then\n\nChannel 0: Yeah.\n\nChannel 1: it says\n\nChannel 0: And\n\nChannel 1: build\n\nChannel 0: just select\n\nChannel 1: your plan.\n\nChannel 0: either of '24 or '12, which is the\n\nChannel 1: Okay. So but I don't want '24. But you're saying it doesn't matter?\n\nChannel 0: zero. Yeah. We'll just try. It said we'll go through\n\nChannel 1: Okay.\n\nChannel 0: since\n\nChannel 1: Well,\n\nChannel 0: you\n\nChannel 1: that\n\nChannel 0: select the NBN contract.\n\nChannel 1: okay. So I can't pick the there's a whole different menu now. So it's saying build your plan speed and different it's offering me different things. Different names, super fast, standard, x wireless. So I don't I don't I'm I'm not sure what I'm doing here, but anyway.\n\nChannel 0: Yes. Are you able to click now the order now?\n\nChannel 1: Yes. But I'll I'll try\n\nChannel 0: No.\n\nChannel 1: but\n\nChannel 0: It's still error.\n\nChannel 1: okay. Contracts. Now I click quarter now and it goes here to at least go to checkout, but it's I've clicked I've I've selected a lot of things that I want. If you know what I mean, because that's that's not what I look I was looking at the first time. Different option, different pricing.\n\nSo\n\nChannel 0: Okay.\n\nChannel 1: I don't know what I don't know what's going on here.\n\nChannel 0: Yeah. May\n\nChannel 1: Can\n\nChannel 0: I know\n\nChannel 1: can you\n\nChannel 0: what\n\nChannel 1: can\n\nChannel 0: are the\n\nChannel 1: I can\n\nChannel 0: items?\n\nChannel 1: you can I just tell you what I want and you do it?\n\nChannel 0: Actually, we're advising our customer via our website because you're going to input your personal information there just for security purposes.\n\nChannel 1: Okay. So just so you know, what what my order is now, okay,\n\nChannel 0: Mhmm.\n\nChannel 1: is an\n\nChannel 0: Yeah.\n\nChannel 1: Ethel Wi Fi router, right, for $20, a super six month\n\nChannel 0: Mhmm.\n\nChannel 1: contract for $20, then super fast plan for 99.95 a month, and then an n b m no contract for a 120. Okay? And then standard postage, that's 259, but that's a lot more expensive than what it says before. So if I\n\nChannel 0: Select yeah. When you just add the NBN contract, which is the twelve or twenty four month, it still doesn't proceed with the next page.\n\nChannel 1: So I need to have an Indian contract. Is that what you're saying?\n\nChannel 0: Yeah.\n\nChannel 1: That's\n\nChannel 0: Can\n\nChannel 1: another\n\nChannel 0: we\n\nChannel 1: hundred\n\nChannel 0: try\n\nChannel 1: and\n\nChannel 0: to\n\nChannel 1: 20\n\nChannel 0: just\n\nChannel 1: dollars.\n\nChannel 0: can you remove the no contract and the NBN plan? Just select twenty four or twelve month contract under NBN, which is a zero.\n\nChannel 1: Okay.\n\nChannel 0: No fee.\n\nChannel 1: I'm sorry to get back now. Do it again.\n\nChannel 0: Yeah. So your order summary should have four items now. The super your super order and one from NBN\n\nChannel 1: Okay. If you want\n\nChannel 0: contract.\n\nChannel 1: me to eat it, I'll I'll take the 12 contract.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Just pick any of the two.\n\nChannel 1: It won't be me. It keeps going back to no contract. It won't let me select that. God. But now it says I've selected two.\n\nOh, god.\n\nChannel 0: It doesn't go through?\n\nChannel 1: Now when I go back and do it again now and I pick all the same things, but instead of trying to pick the no contract. Right? I click the twelve month contract, but the no contract stays highlighted selected. The twelve month contract also says selected. So I've selected two now.\n\nI can't it won't let me unselect the no contract one.\n\nChannel 0: Yeah. You can you are\n\nChannel 1: Okay.\n\nChannel 0: unable to click the selected for it\n\nChannel 1: Hold\n\nChannel 0: to\n\nChannel 1: on.\n\nChannel 0: unselect.\n\nChannel 1: I'm going I'm gonna delete them all now. Hold on. I'll see if this works. Okay. Under file.\n\nWhat the hell is that? Okay. So now all I've got is the\n\nChannel 0: Click the selected. This is the\n\nChannel 1: okay.\n\nChannel 0: black button\n\nChannel 1: So I need to check\n\nChannel 0: for\n\nChannel 1: the\n\nChannel 0: it to\n\nChannel 1: first.\n\nChannel 0: be removed.\n\nChannel 1: So I think hold on. Okay. So now I'll check the twelve month contract. Okay. So now I've got Oh, my god.\n\nThis side's stupid. No. It just can't do it. It's not letting me do it. So how do I how do I delete everything and send it again?\n\nBecause I tried to take things away and it won't take them away.\n\nChannel 0: Yeah. Do you know how to trigger history? Are you using browser?\n\nChannel 1: Yeah. I'm using Firefox. And what's\n\nChannel 0: Yeah.\n\nChannel 1: wrong with you, sir? That this happened. Anyway\n\nChannel 0: Yeah. Actually, I have no idea what what's the\n\nChannel 1: hold\n\nChannel 0: reason\n\nChannel 1: on. I'm\n\nChannel 0: for\n\nChannel 1: gonna\n\nChannel 0: this.\n\nChannel 1: try and create my history. Let me see.\n\nChannel 0: Yeah.\n\nChannel 1: Really frustrating. I mean, these things are supposed to be very simple.\n\nChannel 0: Yeah. Sorry for the inconvenience.\n\nChannel 1: Hold on. Okay. So it's clearing the last a. Just wait a sec. Okay.\n\nNow I'll get out of here. So I'll just start I'll delete everything, and I'll so this is Airtel, right, who I'm dealing with?\n\nChannel 0: The website?\n\nChannel 1: Yeah. Yeah. I just punched it in. Was it\n\nChannel 0: Yeah.\n\nChannel 1: Airtel\n\nChannel 0: Earthobe\n\nChannel 1: dot com dot\n\nChannel 0: dot net.\n\nChannel 1: a?\n\nChannel 0: It's\n\nChannel 1: Etail\n\nChannel 0: earthobe dot net dot a u.\n\nChannel 1: etail dot net dot a u?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. So so so should I go to NBN network or just networks?\n\nChannel 0: Super network. Let's try to\n\nChannel 1: No. Try to do that first.\n\nChannel 0: yeah. Networks\n\nChannel 1: Okay.\n\nChannel 0: then Supa networks.\n\nChannel 1: So I click that. Yes. Done that. And I'll click Click. Contract.\n\nOkay. So now I've got three things. It says the first thing is undefined, but it says $93.95 a month. So I assume that's just the plan. Then it says EHL gaming Wi Fi fixed dual band $0.\n\nAnd it says six month contract connection\n\nChannel 0: Mhmm.\n\nChannel 1: fee $20. And then so $20. So total to pay to pay today, $113.95. Total monthly, $93.95. Now click order now.\n\nAnd it says pay for the Indian contract, same as before. So if I go back to the top, you want me to click on Indian?\n\nChannel 0: Yeah. Can we try to select either twelve or twenty four month contract, which is\n\nChannel 1: But\n\nChannel 0: zero?\n\nChannel 1: I do I have to but it is do I have to click this same speed as well? Because it's got that option.\n\nChannel 0: No.\n\nChannel 1: Build\n\nChannel 0: Just the contract.\n\nChannel 1: okay. So\n\nChannel 0: NBN\n\nChannel 1: you want me\n\nChannel 0: contract.\n\nChannel 1: to click a you you want me to click a twelve month contract? Yeah. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So I select that. Okay. So now that's there. So order now. Please select the name same thing.\n\nPlease select an MBN contract. I've collected the twenty twelve month. See, it's highlighted selected. Unselective. I'll select it again.\n\nChannel 0: It's still error.\n\nChannel 1: Still here. It's not letting me do it.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just\n\nChannel 1: Yeah.\n\nChannel 0: escalate this to our back end team. Oh, hang on.\n\nChannel 1: Fucking build it. I mean, should be just dang me. I said, can't you just do it? I'm sitting in the she goes, no. We're just here to guide you through the website.\n\nWhat fucking website? ASR three. Get connected a minute. Yeah. Here.\n\nOh, I started with there when I was in the middle of it. So I'm just gonna continue, but it it says that you're gonna send me to this page on the map where you I mean, there's other ones like a pack. This was just first of the ones that was there that I packed, but I can't totally do it. Just like yeah.\n\nChannel 0: Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. So after escalating the issue, they advise us to get your information instead. So what we're going to do now is send you an email asking personal information, then your order for us to process it on our end. Then once your order is confirmed, our accounts department will send you an invoice for the front payment.\n\nThen once settled, we'll then activate the service. Is that okay?\n\nChannel 1: Yeah. But I'm a little bit unwary. I'm a little bit weary because, you know well, the fact that I don't know. I'm not confident that it's gonna work now with you guys because okay. Okay.\n\nSend me the email. Do that. Let's see how we go. But, I mean, it's gonna take longer, isn't it?\n\nChannel 0: Yeah. We're just be asking some personal information via email for us to verify your identity.\n\nChannel 1: Okay. Do that.\n\nChannel 0: Yeah.\n\nChannel 1: Send me the email. Yeah. You want\n\nChannel 0: Yeah.\n\nChannel 1: my email?\n\nChannel 0: Okay. Yeah. Can I have your email, please?\n\nChannel 1: Yeah. Grant Nola, so g r a n t\n\nChannel 0: G r\n\nChannel 1: a n t\n\nChannel 0: a a n t. Mhmm.\n\nChannel 1: Nola, n o l a\n\nChannel 0: N o l n\n\nChannel 1: no. N o l a\n\nChannel 0: l a. Mhmm. Okay.\n\nChannel 1: at\n\nChannel 0: Mhmm.\n\nChannel 1: proton mail, which is p r o p o n mail dot com.\n\nChannel 0: Mail dot com. So it's granola@protonmail.com.\n\nChannel 1: Correct.\n\nChannel 0: Okay. We'll send you an email then shortly.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. Thank you also. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.30236420035362244},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"positive","sentiment_score":0.5791334807872772},{"text":"This is Marie from Airtel tech support.","start":3.6799998,"end":6.18,"sentiment":"positive","sentiment_score":0.47298170413289753},{"text":"How can I assist you today?","start":6.3199997,"end":7.8599997,"sentiment":"positive","sentiment_score":0.49185910820961}],"sentiment":"positive","sentiment_score":0.48266610875725746,"channel":0,"num_words":16,"start":2.32,"end":7.8599997},{"sentences":[{"text":"Hi, Marie.","start":8.32,"end":8.88,"sentiment":"neutral","sentiment_score":0.18785788863897324},{"text":"It's Grant here.","start":8.88,"end":9.76,"sentiment":"neutral","sentiment_score":0.17815517882506052},{"text":"I just spoke to you a minute ago.","start":9.76,"end":11.3,"sentiment":"neutral","sentiment_score":0.1294516557827592}],"sentiment":"neutral","sentiment_score":0.14967650461655396,"channel":1,"num_words":13,"start":8.32,"end":11.3},{"sentences":[{"text":"Okay.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.10447174310684204}],"sentiment":"neutral","sentiment_score":0.10447174310684204,"channel":0,"num_words":1,"start":12.08,"end":12.58},{"sentences":[{"text":"I'm just so I've I've filled in all the pick all the boxes, which is build your plan.","start":13.12,"end":17.635,"sentiment":"neutral","sentiment_score":0.09755940238634746},{"text":"So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway.","start":18.175,"end":23.795,"sentiment":"neutral","sentiment_score":0.05185578037053347},{"text":"And","start":24.494999,"end":24.735,"sentiment":"neutral","sentiment_score":0.03319497033953667}],"sentiment":"neutral","sentiment_score":0.07247127745396052,"channel":1,"num_words":39,"start":13.12,"end":24.735},{"sentences":[{"text":"Mhmm.","start":24.675,"end":25.175,"sentiment":"neutral","sentiment_score":0.02352331764996052}],"sentiment":"neutral","sentiment_score":0.02352331764996052,"channel":0,"num_words":1,"start":24.675,"end":25.175},{"sentences":[{"text":"then I picked the contract, and then it says your order summary undefined $93.95 a month.","start":24.735,"end":31.59,"sentiment":"neutral","sentiment_score":0.018999071209691465},{"text":"ETA gaming Wi Fi dual band zero, no dollars.","start":31.89,"end":35.329998,"sentiment":"neutral","sentiment_score":0.05274074814385838},{"text":"6 month contract connection fee $20.","start":35.329998,"end":37.489998,"sentiment":"neutral","sentiment_score":0.045588292802373566},{"text":"And then I click order now.","start":37.489998,"end":39.59,"sentiment":"neutral","sentiment_score":0.05149397253990173},{"text":"And it","start":40.37,"end":40.769997,"sentiment":"neutral","sentiment_score":0.03324815258383751}],"sentiment":"neutral","sentiment_score":0.036606199227464505,"channel":1,"num_words":39,"start":24.735,"end":40.769997},{"sentences":[{"text":"Mhmm.","start":40.739998,"end":41.239998,"sentiment":"neutral","sentiment_score":0.024300213903188705}],"sentiment":"neutral","sentiment_score":0.024300213903188705,"channel":0,"num_words":1,"start":40.739998,"end":41.239998},{"sentences":[{"text":"says, please select a NBN contract before proceeding.","start":40.769997,"end":45.055,"sentiment":"neutral","sentiment_score":0.005160290515050292},{"text":"With that.","start":46.315,"end":47.035,"sentiment":"neutral","sentiment_score":0.00511056650429964},{"text":"With that.","start":47.035,"end":47.855,"sentiment":"neutral","sentiment_score":0.02324618026614189}],"sentiment":"neutral","sentiment_score":0.00816631813844045,"channel":1,"num_words":12,"start":40.769997,"end":47.855},{"sentences":[{"text":"Okay.","start":51.434998,"end":51.835,"sentiment":"neutral","sentiment_score":0.01474912092089653},{"text":"Are you under a super network section?","start":51.835,"end":54.574997,"sentiment":"neutral","sentiment_score":0.003143134926046644}],"sentiment":"neutral","sentiment_score":0.00459388317540288,"channel":0,"num_words":8,"start":51.434998,"end":54.574997},{"sentences":[{"text":"I'm under networks.","start":58.55,"end":59.85,"sentiment":"neutral","sentiment_score":0.003986415608475606},{"text":"Super 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try","start":64.93,"end":65.57,"sentiment":"neutral","sentiment_score":-0.00899397705992063}],"sentiment":"neutral","sentiment_score":-0.00899397705992063,"channel":0,"num_words":3,"start":64.93,"end":65.57},{"sentences":[{"text":"So","start":65.51,"end":65.75,"sentiment":"neutral","sentiment_score":-0.014456387609243391}],"sentiment":"neutral","sentiment_score":-0.014456387609243391,"channel":1,"num_words":1,"start":65.51,"end":65.75},{"sentences":[{"text":"to","start":65.57,"end":65.81,"sentiment":"neutral","sentiment_score":-0.01921163871884346}],"sentiment":"neutral","sentiment_score":-0.01921163871884346,"channel":0,"num_words":1,"start":65.57,"end":65.81},{"sentences":[{"text":"I've","start":65.75,"end":65.91,"sentiment":"neutral","sentiment_score":-0.03701040893793106}],"sentiment":"neutral","sentiment_score":-0.03701040893793106,"channel":1,"num_words":1,"start":65.75,"end":65.91},{"sentences":[{"text":"order","start":65.81,"end":66.13,"sentiment":"neutral","sentiment_score":-0.010141413658857346}],"sentiment":"neutral","sentiment_score":-0.010141413658857346,"channel":0,"num_words":1,"start":65.81,"end":66.13},{"sentences":[{"text":"I've 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again?","start":70.13,"end":72.15,"sentiment":"neutral","sentiment_score":-0.08033333842953046},{"text":"Please do","start":72.29,"end":72.85,"sentiment":"neutral","sentiment_score":-0.020474132150411606}],"sentiment":"neutral","sentiment_score":-0.06536853685975075,"channel":0,"num_words":8,"start":70.13,"end":72.85},{"sentences":[{"text":"Okay.","start":72.655,"end":73.155,"sentiment":"neutral","sentiment_score":0.002758495509624481}],"sentiment":"neutral","sentiment_score":0.002758495509624481,"channel":1,"num_words":1,"start":72.655,"end":73.155},{"sentences":[{"text":"select","start":72.85,"end":73.35,"sentiment":"neutral","sentiment_score":0.006381545215845108}],"sentiment":"neutral","sentiment_score":0.006381545215845108,"channel":0,"num_words":1,"start":72.85,"end":73.35},{"sentences":[{"text":"Yeah.","start":73.295,"end":73.534996,"sentiment":"neutral","sentiment_score":0.014631709083914757},{"text":"I'll 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error.","start":276.93002,"end":277.83002,"sentiment":"negative","sentiment_score":-0.48226608832677204}],"sentiment":"negative","sentiment_score":-0.48226608832677204,"channel":0,"num_words":3,"start":276.93002,"end":277.83002},{"sentences":[{"text":"okay.","start":279.445,"end":279.695,"sentiment":"neutral","sentiment_score":-0.08328863978385925},{"text":"Contracts.","start":279.695,"end":280.195,"sentiment":"neutral","sentiment_score":-0.04537249729037285},{"text":"Now I click quarter now and it goes here to at least go to checkout, but it's I've clicked I've I've selected a lot of things that I want.","start":282.9,"end":291.48,"sentiment":"neutral","sentiment_score":-0.025661280699845017},{"text":"If you know what I mean, because that's that's not what I look I was looking at the first time.","start":292.34,"end":296.1,"sentiment":"neutral","sentiment_score":-0.24994098469614984},{"text":"Different option, different 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the","start":307.32,"end":307.64,"sentiment":"neutral","sentiment_score":0.01707111019641161}],"sentiment":"neutral","sentiment_score":0.01707111019641161,"channel":0,"num_words":2,"start":307.32,"end":307.64},{"sentences":[{"text":"I can","start":307.475,"end":307.795,"sentiment":"neutral","sentiment_score":0.0216534361243248}],"sentiment":"neutral","sentiment_score":0.0216534361243248,"channel":1,"num_words":2,"start":307.475,"end":307.795},{"sentences":[{"text":"items?","start":307.64,"end":308.14,"sentiment":"neutral","sentiment_score":0.028666600584983826}],"sentiment":"neutral","sentiment_score":0.028666600584983826,"channel":0,"num_words":1,"start":307.64,"end":308.14},{"sentences":[{"text":"you can I just tell you what I want and you do it?","start":307.795,"end":310.17,"sentiment":"neutral","sentiment_score":0.018994524215276424}],"sentiment":"neutral","sentiment_score":0.018994524215276424,"channel":1,"num_words":13,"start":307.795,"end":310.17},{"sentences":[{"text":"Actually, we're advising our customer via our website because you're going to input your personal information there just for security purposes.","start":313.72,"end":323.435,"sentiment":"neutral","sentiment_score":-0.0433156064578465}],"sentiment":"neutral","sentiment_score":-0.0433156064578465,"channel":0,"num_words":21,"start":313.72,"end":323.435},{"sentences":[{"text":"Okay.","start":327.10498,"end":327.50497,"sentiment":"neutral","sentiment_score":0.0345117524266243},{"text":"So just so you know, what what my order is now, okay,","start":327.50497,"end":330.965,"sentiment":"neutral","sentiment_score":0.032476346318920456}],"sentiment":"neutral","sentiment_score":0.032632916019513056,"channel":1,"num_words":13,"start":327.10498,"end":330.965},{"sentences":[{"text":"Mhmm.","start":331.495,"end":331.89,"sentiment":"neutral","sentiment_score":0.028015965595841408}],"sentiment":"neutral","sentiment_score":0.028015965595841408,"channel":0,"num_words":1,"start":331.495,"end":331.89},{"sentences":[{"text":"is an","start":331.50497,"end":331.985,"sentiment":"neutral","sentiment_score":0.02606193721294403}],"sentiment":"neutral","sentiment_score":0.02606193721294403,"channel":1,"num_words":2,"start":331.50497,"end":331.985},{"sentences":[{"text":"Yeah.","start":331.97,"end":332.47,"sentiment":"neutral","sentiment_score":0.03384173661470413}],"sentiment":"neutral","sentiment_score":0.03384173661470413,"channel":0,"num_words":1,"start":331.97,"end":332.47},{"sentences":[{"text":"Ethel Wi Fi router, right, for $20, a super six month","start":331.985,"end":337.905,"sentiment":"neutral","sentiment_score":0.04590882056138732}],"sentiment":"neutral","sentiment_score":0.04590882056138732,"channel":1,"num_words":11,"start":331.985,"end":337.905},{"sentences":[{"text":"Mhmm.","start":337.81003,"end":338.31003,"sentiment":"neutral","sentiment_score":0.02742035500705242}],"sentiment":"neutral","sentiment_score":0.02742035500705242,"channel":0,"num_words":1,"start":337.81003,"end":338.31003},{"sentences":[{"text":"contract for $20, then super fast plan for 99.95 a month, and then an n b m no contract for a 120.","start":337.905,"end":349.02002,"sentiment":"neutral","sentiment_score":0.02567613023248586},{"text":"Okay?","start":349.56,"end":350.06,"sentiment":"neutral","sentiment_score":-0.019107770174741745},{"text":"And then standard postage, that's 259, but that's a lot more expensive than what it says before.","start":350.84,"end":358.545,"sentiment":"neutral","sentiment_score":-0.2540236878044465},{"text":"So if I","start":358.545,"end":359.025,"sentiment":"neutral","sentiment_score":-0.03983148808280627}],"sentiment":"neutral","sentiment_score":-0.09051465260428052,"channel":1,"num_words":43,"start":337.905,"end":359.025},{"sentences":[{"text":"Select yeah.","start":359.26,"end":360.14,"sentiment":"neutral","sentiment_score":-0.041050681844353676},{"text":"When you just add the NBN contract, which is the twelve or twenty four month, it still doesn't proceed with the next page.","start":360.14,"end":368.96,"sentiment":"neutral","sentiment_score":-0.17256026585464893}],"sentiment":"neutral","sentiment_score":-0.16203949913382532,"channel":0,"num_words":25,"start":359.26,"end":368.96},{"sentences":[{"text":"So I need to have an Indian contract.","start":372.12997,"end":374.15,"sentiment":"neutral","sentiment_score":-0.1383350035175681},{"text":"Is that what you're 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you remove the no contract and the NBN plan?","start":380.235,"end":384.655,"sentiment":"neutral","sentiment_score":-0.08028489798307419},{"text":"Just select twenty four or twelve month contract under NBN, which is a zero.","start":384.875,"end":391.03,"sentiment":"neutral","sentiment_score":-0.009334961484585489}],"sentiment":"neutral","sentiment_score":-0.03889743502562245,"channel":0,"num_words":24,"start":380.235,"end":391.03},{"sentences":[{"text":"Okay.","start":391.77502,"end":392.27502,"sentiment":"neutral","sentiment_score":-0.00962308794260025}],"sentiment":"neutral","sentiment_score":-0.00962308794260025,"channel":1,"num_words":1,"start":391.77502,"end":392.27502},{"sentences":[{"text":"No fee.","start":392.69,"end":393.59,"sentiment":"neutral","sentiment_score":-0.08615835756063461}],"sentiment":"neutral","sentiment_score":-0.08615835756063461,"channel":0,"num_words":2,"start":392.69,"end":393.59},{"sentences":[{"text":"I'm sorry to get back now.","start":396.82,"end":398.26,"sentiment":"negative","sentiment_score":-0.4150084008773168},{"text":"Do it again.","start":398.26,"end":399.08002,"sentiment":"neutral","sentiment_score":-0.16317925353844961}],"sentiment":"neutral","sentiment_score":-0.3310653517643611,"channel":1,"num_words":9,"start":396.82,"end":399.08002},{"sentences":[{"text":"Yeah.","start":400.84998,"end":401.16998,"sentiment":"neutral","sentiment_score":0.03957436978816986},{"text":"So your order summary should have four items now.","start":401.16998,"end":405.03,"sentiment":"neutral","sentiment_score":0.10014566158254941},{"text":"The super your super order and one from NBN","start":406.225,"end":410.405,"sentiment":"neutral","sentiment_score":0.07800990177525415}],"sentiment":"neutral","sentiment_score":0.08647233894781063,"channel":0,"num_words":19,"start":400.84998,"end":410.405},{"sentences":[{"text":"Okay.","start":410.45502,"end":410.695,"sentiment":"neutral","sentiment_score":0.021590635180473328},{"text":"If you want","start":410.695,"end":411.015,"sentiment":"neutral","sentiment_score":-0.006016898279388745}],"sentiment":"neutral","sentiment_score":0.0008849850855767727,"channel":1,"num_words":4,"start":410.45502,"end":411.015},{"sentences":[{"text":"contract.","start":410.785,"end":411.285,"sentiment":"neutral","sentiment_score":-0.0130735095590353}],"sentiment":"neutral","sentiment_score":-0.0130735095590353,"channel":0,"num_words":1,"start":410.785,"end":411.285},{"sentences":[{"text":"me to eat it, I'll I'll take the 12 contract.","start":411.015,"end":413.355,"sentiment":"neutral","sentiment_score":-0.029464029334485532}],"sentiment":"neutral","sentiment_score":-0.029464029334485532,"channel":1,"num_words":10,"start":411.015,"end":413.355},{"sentences":[{"text":"Yeah.","start":413.985,"end":414.485,"sentiment":"neutral","sentiment_score":0.002193199470639229}],"sentiment":"neutral","sentiment_score":0.002193199470639229,"channel":0,"num_words":1,"start":413.985,"end":414.485},{"sentences":[{"text":"Yep.","start":414.77502,"end":415.27502,"sentiment":"neutral","sentiment_score":-0.012582826428115368}],"sentiment":"neutral","sentiment_score":-0.012582826428115368,"channel":1,"num_words":1,"start":414.77502,"end":415.27502},{"sentences":[{"text":"Just pick any of the two.","start":414.945,"end":417.125,"sentiment":"neutral","sentiment_score":-0.07627726346254349}],"sentiment":"neutral","sentiment_score":-0.07627726346254349,"channel":0,"num_words":6,"start":414.945,"end":417.125},{"sentences":[{"text":"It won't be me.","start":418.05502,"end":419.095,"sentiment":"negative","sentiment_score":-0.4317583292722702},{"text":"It keeps going back to no contract.","start":419.095,"end":421.035,"sentiment":"negative","sentiment_score":-0.47107412985392977},{"text":"It won't let me select that.","start":421.89502,"end":423.515,"sentiment":"negative","sentiment_score":-0.41674941778182983},{"text":"God.","start":425.815,"end":426.27,"sentiment":"neutral","sentiment_score":-0.3106476664543152},{"text":"But now it says I've selected two.","start":427.62997,"end":430.28998,"sentiment":"neutral","sentiment_score":-0.2615126946142742}],"sentiment":"negative","sentiment_score":-0.38665141046047213,"channel":1,"num_words":25,"start":418.05502,"end":430.28998},{"sentences":[{"text":"Oh, god.","start":431.87,"end":432.61,"sentiment":"neutral","sentiment_score":-0.2648352384567261}],"sentiment":"neutral","sentiment_score":-0.2648352384567261,"channel":1,"num_words":2,"start":431.87,"end":432.61},{"sentences":[{"text":"It doesn't go through?","start":433.125,"end":434.345,"sentiment":"neutral","sentiment_score":-0.2620459124445915}],"sentiment":"neutral","sentiment_score":-0.2620459124445915,"channel":0,"num_words":4,"start":433.125,"end":434.345},{"sentences":[{"text":"Now when I go back and do it again now and I pick all the same things, but instead of trying to pick the no contract.","start":435.55,"end":443.535,"sentiment":"neutral","sentiment_score":-0.06287534334338628},{"text":"Right?","start":443.755,"end":444.255,"sentiment":"neutral","sentiment_score":-0.023739226162433624},{"text":"I click the twelve month contract, but the no contract stays highlighted selected.","start":444.475,"end":451.61502,"sentiment":"neutral","sentiment_score":-0.10295458682454549},{"text":"The twelve month contract also says selected.","start":451.755,"end":454.17502,"sentiment":"neutral","sentiment_score":-0.09639399818011693},{"text":"So I've selected two now.","start":455.14,"end":456.42,"sentiment":"neutral","sentiment_score":-0.08705929070711135}],"sentiment":"neutral","sentiment_score":-0.078980042742422,"channel":1,"num_words":52,"start":435.55,"end":456.42},{"sentences":[{"text":"I can't it won't let me unselect the no contract one.","start":456.42,"end":460.12,"sentiment":"neutral","sentiment_score":-0.2899681803855029}],"sentiment":"neutral","sentiment_score":-0.2899681803855029,"channel":1,"num_words":11,"start":456.42,"end":460.12},{"sentences":[{"text":"Yeah.","start":460.125,"end":460.365,"sentiment":"neutral","sentiment_score":-0.024686217308044434},{"text":"You can you are","start":460.365,"end":462.28497,"sentiment":"neutral","sentiment_score":-0.018030458595603704}],"sentiment":"neutral","sentiment_score":-0.01936161033809185,"channel":0,"num_words":5,"start":460.125,"end":462.28497},{"sentences":[{"text":"Okay.","start":462.26,"end":462.76,"sentiment":"neutral","sentiment_score":-0.03619017079472542}],"sentiment":"neutral","sentiment_score":-0.03619017079472542,"channel":1,"num_words":1,"start":462.26,"end":462.76},{"sentences":[{"text":"unable to click the selected for it","start":462.28497,"end":466.205,"sentiment":"neutral","sentiment_score":-0.16032384123120988}],"sentiment":"neutral","sentiment_score":-0.16032384123120988,"channel":0,"num_words":7,"start":462.28497,"end":466.205},{"sentences":[{"text":"Hold","start":466.1,"end":466.42,"sentiment":"neutral","sentiment_score":-0.14796318113803864}],"sentiment":"neutral","sentiment_score":-0.14796318113803864,"channel":1,"num_words":1,"start":466.1,"end":466.42},{"sentences":[{"text":"to","start":466.205,"end":466.44498,"sentiment":"neutral","sentiment_score":-0.07342441380023956}],"sentiment":"neutral","sentiment_score":-0.07342441380023956,"channel":0,"num_words":1,"start":466.205,"end":466.44498},{"sentences":[{"text":"on.","start":466.42,"end":466.58002,"sentiment":"neutral","sentiment_score":-0.07198955118656158}],"sentiment":"neutral","sentiment_score":-0.07198955118656158,"channel":1,"num_words":1,"start":466.42,"end":466.58002},{"sentences":[{"text":"unselect.","start":466.44498,"end":466.94498,"sentiment":"neutral","sentiment_score":-0.0929875522851944}],"sentiment":"neutral","sentiment_score":-0.0929875522851944,"channel":0,"num_words":1,"start":466.44498,"end":466.94498},{"sentences":[{"text":"I'm going I'm gonna delete them all now.","start":466.58002,"end":468.42,"sentiment":"neutral","sentiment_score":-0.15081341285258532},{"text":"Hold on.","start":468.42,"end":468.74002,"sentiment":"neutral","sentiment_score":-0.04718321934342384},{"text":"I'll see if this works.","start":468.74002,"end":469.725,"sentiment":"neutral","sentiment_score":-0.015109346061944962},{"text":"Okay.","start":470.685,"end":471.085,"sentiment":"neutral","sentiment_score":-0.01010538637638092},{"text":"Under file.","start":471.085,"end":471.64502,"sentiment":"neutral","sentiment_score":-0.019811892416328192}],"sentiment":"neutral","sentiment_score":-0.07923053572368291,"channel":1,"num_words":18,"start":466.58002,"end":471.64502},{"sentences":[{"text":"What the hell is that?","start":471.64502,"end":472.785,"sentiment":"neutral","sentiment_score":-0.05148159936070442},{"text":"Okay.","start":474.445,"end":474.685,"sentiment":"neutral","sentiment_score":-0.006989777088165283},{"text":"So now all I've got is the","start":474.685,"end":476.125,"sentiment":"neutral","sentiment_score":-0.005263472441583872}],"sentiment":"neutral","sentiment_score":-0.02317246776790573,"channel":1,"num_words":13,"start":471.64502,"end":476.125},{"sentences":[{"text":"Click the selected.","start":477.35,"end":478.57,"sentiment":"neutral","sentiment_score":0.0005129178365071615},{"text":"This is the","start":479.50998,"end":480.07,"sentiment":"neutral","sentiment_score":-0.004375731572508812}],"sentiment":"neutral","sentiment_score":-0.0019314068680008252,"channel":0,"num_words":6,"start":477.35,"end":480.07},{"sentences":[{"text":"okay.","start":480.045,"end":480.525,"sentiment":"neutral","sentiment_score":-0.004398639313876629}],"sentiment":"neutral","sentiment_score":-0.004398639313876629,"channel":1,"num_words":1,"start":480.045,"end":480.525},{"sentences":[{"text":"black button","start":480.07,"end":480.88998,"sentiment":"neutral","sentiment_score":-0.022739052772521973}],"sentiment":"neutral","sentiment_score":-0.022739052772521973,"channel":0,"num_words":2,"start":480.07,"end":480.88998},{"sentences":[{"text":"So I need to check","start":480.525,"end":481.325,"sentiment":"neutral","sentiment_score":-0.04313121512532234}],"sentiment":"neutral","sentiment_score":-0.04313121512532234,"channel":1,"num_words":5,"start":480.525,"end":481.325},{"sentences":[{"text":"for","start":481.11,"end":481.35,"sentiment":"neutral","sentiment_score":-0.057084016501903534}],"sentiment":"neutral","sentiment_score":-0.057084016501903534,"channel":0,"num_words":1,"start":481.11,"end":481.35},{"sentences":[{"text":"the","start":481.325,"end":481.565,"sentiment":"neutral","sentiment_score":-0.06411492824554443}],"sentiment":"neutral","sentiment_score":-0.06411492824554443,"channel":1,"num_words":1,"start":481.325,"end":481.565},{"sentences":[{"text":"it to","start":481.35,"end":481.66998,"sentiment":"neutral","sentiment_score":-0.07281475514173508}],"sentiment":"neutral","sentiment_score":-0.07281475514173508,"channel":0,"num_words":2,"start":481.35,"end":481.66998},{"sentences":[{"text":"first.","start":481.565,"end":482.045,"sentiment":"neutral","sentiment_score":-0.0737859383225441}],"sentiment":"neutral","sentiment_score":-0.0737859383225441,"channel":1,"num_words":1,"start":481.565,"end":482.045},{"sentences":[{"text":"be removed.","start":481.66998,"end":482.41,"sentiment":"neutral","sentiment_score":-0.07448776066303253}],"sentiment":"neutral","sentiment_score":-0.07448776066303253,"channel":0,"num_words":2,"start":481.66998,"end":482.41},{"sentences":[{"text":"So I think hold on.","start":482.045,"end":484.305,"sentiment":"neutral","sentiment_score":-0.030893923342227937},{"text":"Okay.","start":488.12,"end":488.36002,"sentiment":"neutral","sentiment_score":0.010793676599860191},{"text":"So now I'll check the twelve month contract.","start":488.36002,"end":490.54,"sentiment":"neutral","sentiment_score":0.011295802658423781},{"text":"Okay.","start":494.28,"end":494.68,"sentiment":"neutral","sentiment_score":-0.009832920506596564},{"text":"So now I've got Oh, my god.","start":494.68,"end":503.27502,"sentiment":"neutral","sentiment_score":-0.21937367586152895}],"sentiment":"neutral","sentiment_score":-0.07267082592641766,"channel":1,"num_words":22,"start":482.045,"end":503.27502},{"sentences":[{"text":"This side's stupid.","start":513.09503,"end":513.995,"sentiment":"negative","sentiment_score":-0.5458430051803589},{"text":"No.","start":526.58,"end":526.9,"sentiment":"negative","sentiment_score":-0.5003745555877686},{"text":"It just can't do it.","start":526.9,"end":527.925,"sentiment":"negative","sentiment_score":-0.5146621763706207},{"text":"It's not letting me do it.","start":527.925,"end":529.28503,"sentiment":"negative","sentiment_score":-0.4670111984014511},{"text":"So how do I how do I delete 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browser?","start":539.43,"end":540.56995,"sentiment":"neutral","sentiment_score":-0.022868475411087275}],"sentiment":"neutral","sentiment_score":-0.04571583075448871,"channel":0,"num_words":12,"start":536.55,"end":540.56995},{"sentences":[{"text":"Yeah.","start":541.605,"end":541.925,"sentiment":"neutral","sentiment_score":-0.015400145202875136},{"text":"I'm using Firefox.","start":541.925,"end":543.065,"sentiment":"neutral","sentiment_score":-0.022046164299050968},{"text":"And what's","start":544.94,"end":545.33997,"sentiment":"neutral","sentiment_score":-0.026655330322682858}],"sentiment":"neutral","sentiment_score":-0.022474883124232292,"channel":1,"num_words":6,"start":541.605,"end":545.33997},{"sentences":[{"text":"Yeah.","start":545.21497,"end":545.71497,"sentiment":"neutral","sentiment_score":-0.07473195344209671}],"sentiment":"neutral","sentiment_score":-0.07473195344209671,"channel":0,"num_words":1,"start":545.21497,"end":545.71497},{"sentences":[{"text":"wrong with you, sir?","start":545.33997,"end":546.22,"sentiment":"neutral","sentiment_score":-0.14909246936440468},{"text":"That this happened.","start":546.22,"end":547.12,"sentiment":"neutral","sentiment_score":-0.1565805971622467},{"text":"Anyway","start":548.77997,"end":549.18,"sentiment":"neutral","sentiment_score":-0.0815674215555191}],"sentiment":"neutral","sentiment_score":-0.14345988631248474,"channel":1,"num_words":8,"start":545.33997,"end":549.18},{"sentences":[{"text":"Yeah.","start":549.935,"end":550.175,"sentiment":"neutral","sentiment_score":-0.06641808152198792},{"text":"Actually, I have no idea what what's 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today, $113.95.","start":699.425,"end":702.705,"sentiment":"neutral","sentiment_score":0.06284939823672175},{"text":"Total monthly, $93.95.","start":702.705,"end":704.14496,"sentiment":"neutral","sentiment_score":0.03831229483087858},{"text":"Now click order now.","start":704.14496,"end":705.445,"sentiment":"neutral","sentiment_score":0.0757662896066904}],"sentiment":"neutral","sentiment_score":0.05053569083767278,"channel":1,"num_words":21,"start":696.48,"end":705.445},{"sentences":[{"text":"And it says pay for the Indian contract, same as before.","start":705.985,"end":709.44,"sentiment":"neutral","sentiment_score":0.07117028026418253},{"text":"So if I go back to the top, you want me to click on 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back end team.","start":769.305,"end":771.15,"sentiment":"neutral","sentiment_score":-0.13432518605675017},{"text":"Oh, hang on.","start":773.79004,"end":774.69,"sentiment":"negative","sentiment_score":-0.5835023125012716}],"sentiment":"neutral","sentiment_score":-0.26907832399010656,"channel":0,"num_words":10,"start":769.305,"end":774.69},{"sentences":[{"text":"Fucking build it.","start":781.895,"end":783.09503,"sentiment":"negative","sentiment_score":-0.8301586906115214},{"text":"I mean, should be just dang me.","start":783.09503,"end":786.315,"sentiment":"negative","sentiment_score":-0.6386871423040118},{"text":"I said, can't you just do it?","start":788.615,"end":789.895,"sentiment":"negative","sentiment_score":-0.35638750876699177},{"text":"I'm sitting in the she goes, no.","start":789.895,"end":791.09503,"sentiment":"neutral","sentiment_score":-0.26037118477480753},{"text":"We're just here to guide you through the 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I was in the middle of it.","start":841.985,"end":844.46497,"sentiment":"neutral","sentiment_score":-0.08121189159842637},{"text":"So I'm just gonna continue, but it it says that you're gonna send me to this page on the map where you I mean, there's other ones like a pack.","start":844.46497,"end":850.625,"sentiment":"neutral","sentiment_score":-0.10971485624710718},{"text":"This was just first of the ones that was there that I packed, but I can't totally do it.","start":850.625,"end":854.19,"sentiment":"neutral","sentiment_score":-0.24575503876334742},{"text":"Just like 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okay?","start":1010.41003,"end":1011.31,"sentiment":"neutral","sentiment_score":0.17846658577521643}],"sentiment":"neutral","sentiment_score":0.18000796911391345,"channel":0,"num_words":11,"start":1007.93,"end":1011.31},{"sentences":[{"text":"Yeah.","start":1013.295,"end":1013.53503,"sentiment":"neutral","sentiment_score":-0.0746392011642456},{"text":"But I'm a little bit unwary.","start":1013.53503,"end":1014.975,"sentiment":"negative","sentiment_score":-0.43996472160021466},{"text":"I'm a little bit weary because, you know well, the fact that I don't know.","start":1014.975,"end":1021.06,"sentiment":"negative","sentiment_score":-0.44403256972630817},{"text":"I'm not confident that it's gonna work now with you guys because 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please?","start":1050.115,"end":1051.575,"sentiment":"neutral","sentiment_score":0.02134876325726509}],"sentiment":"neutral","sentiment_score":0.021105878287926316,"channel":0,"num_words":8,"start":1048.355,"end":1051.575},{"sentences":[{"text":"Yeah.","start":1051.99,"end":1052.47,"sentiment":"neutral","sentiment_score":0.01883025094866753},{"text":"Grant Nola, so g r a n t","start":1052.47,"end":1055.93,"sentiment":"neutral","sentiment_score":0.003214765281882137}],"sentiment":"neutral","sentiment_score":0.004949819244858291,"channel":1,"num_words":9,"start":1051.99,"end":1055.93},{"sentences":[{"text":"G r","start":1057.0,"end":1057.82,"sentiment":"neutral","sentiment_score":-0.006689422763884067}],"sentiment":"neutral","sentiment_score":-0.006689422763884067,"channel":0,"num_words":2,"start":1057.0,"end":1057.82},{"sentences":[{"text":"a n t","start":1059.065,"end":1060.6849,"sentiment":"neutral","sentiment_score":-0.005342806689441204}],"sentiment":"neutral","sentiment_score":-0.005342806689441204,"channel":1,"num_words":3,"start":1059.065,"end":1060.6849},{"sentences":[{"text":"a a n t.","start":1060.84,"end":1062.2,"sentiment":"neutral","sentiment_score":-0.00801466719713062},{"text":"Mhmm.","start":1062.2,"end":1062.7,"sentiment":"neutral","sentiment_score":-0.014140934683382511}],"sentiment":"neutral","sentiment_score":-0.009239920694381,"channel":0,"num_words":5,"start":1060.84,"end":1062.7},{"sentences":[{"text":"Nola, n o l a","start":1063.145,"end":1065.885,"sentiment":"neutral","sentiment_score":-0.020132536068558693}],"sentiment":"neutral","sentiment_score":-0.020132536068558693,"channel":1,"num_words":5,"start":1063.145,"end":1065.885},{"sentences":[{"text":"N o l n","start":1067.5599,"end":1069.1,"sentiment":"neutral","sentiment_score":-0.02602221118286252}],"sentiment":"neutral","sentiment_score":-0.02602221118286252,"channel":0,"num_words":4,"start":1067.5599,"end":1069.1},{"sentences":[{"text":"no.","start":1069.785,"end":1070.1849,"sentiment":"neutral","sentiment_score":-0.03299030661582947},{"text":"N o l a","start":1070.1849,"end":1072.4299,"sentiment":"neutral","sentiment_score":-0.023882186971604824}],"sentiment":"neutral","sentiment_score":-0.025703810900449754,"channel":1,"num_words":5,"start":1069.785,"end":1072.4299},{"sentences":[{"text":"l a.","start":1072.3049,"end":1073.0249,"sentiment":"neutral","sentiment_score":-0.025401492603123188},{"text":"Mhmm.","start":1073.0249,"end":1073.345,"sentiment":"neutral","sentiment_score":-0.013744846917688848},{"text":"Okay.","start":1073.345,"end":1073.845,"sentiment":"neutral","sentiment_score":-0.003431054763495922}],"sentiment":"neutral","sentiment_score":-0.016994721721857786,"channel":0,"num_words":4,"start":1072.3049,"end":1073.845},{"sentences":[{"text":"at","start":1075.0499,"end":1075.5499,"sentiment":"neutral","sentiment_score":-0.0061803050339221954}],"sentiment":"neutral","sentiment_score":-0.0061803050339221954,"channel":1,"num_words":1,"start":1075.0499,"end":1075.5499},{"sentences":[{"text":"Mhmm.","start":1076.625,"end":1077.125,"sentiment":"neutral","sentiment_score":-0.0024214473087340593}],"sentiment":"neutral","sentiment_score":-0.0024214473087340593,"channel":0,"num_words":1,"start":1076.625,"end":1077.125},{"sentences":[{"text":"proton mail, which is p r o p o n mail dot com.","start":1076.6499,"end":1084.83,"sentiment":"neutral","sentiment_score":-0.009569027246190952}],"sentiment":"neutral","sentiment_score":-0.009569027246190952,"channel":1,"num_words":13,"start":1076.6499,"end":1084.83},{"sentences":[{"text":"Mail dot com.","start":1086.41,"end":1087.45,"sentiment":"neutral","sentiment_score":-0.014759447425603867},{"text":"So it's granola@protonmail.com.","start":1087.45,"end":1091.71,"sentiment":"neutral","sentiment_score":-0.00022479203956512114}],"sentiment":"neutral","sentiment_score":-0.007492119732584494,"channel":0,"num_words":6,"start":1086.41,"end":1091.71},{"sentences":[{"text":"Correct.","start":1092.225,"end":1092.725,"sentiment":"neutral","sentiment_score":0.2208252251148224}],"sentiment":"neutral","sentiment_score":0.2208252251148224,"channel":1,"num_words":1,"start":1092.225,"end":1092.725},{"sentences":[{"text":"Okay.","start":1093.61,"end":1094.11,"sentiment":"neutral","sentiment_score":0.15287962555885315},{"text":"We'll send you an email then shortly.","start":1094.17,"end":1096.03,"sentiment":"neutral","sentiment_score":0.1927129722067288}],"sentiment":"neutral","sentiment_score":0.18773380387574434,"channel":0,"num_words":8,"start":1093.61,"end":1096.03},{"sentences":[{"text":"Okay.","start":1096.7589,"end":1097.1589,"sentiment":"neutral","sentiment_score":0.275347501039505},{"text":"Thank 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experiencing issues with their service and customers are trying to order a modem. The online process is repeating options and the options keep changing. The agents guide customers through the process, but customers continue to experience difficulties. The agents suggest removing contracts and adding NBN plans, but customers continue to experience issues with their website and the agent's help. The agents explain that they will send emails to activate services once orders are confirmed and customers are hesitant to provide personal information over the phone."},"intents":{"segments":[{"text":"This is Marie from Airtel tech support. How can I assist you today? Hi, Marie.","start_word":3,"end_word":17,"intents":[{"intent":"Assist with plan selection","confidence_score":0.17405145}]},{"text":"I'm just so I've I've filled in all the pick all the boxes, which is build your plan. So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway. And Mhmm.","start_word":30,"end_word":69,"intents":[{"intent":"Complete order process","confidence_score":0.014122769}]},{"text":"So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway. And Mhmm.","start_word":48,"end_word":69,"intents":[{"intent":"Select modem","confidence_score":0.2556532}]},{"text":"then I picked the contract, and then it says your order summary undefined $93.95 a month.","start_word":70,"end_word":85,"intents":[{"intent":"Determine order price","confidence_score":0.000015739923}]},{"text":"then I picked the contract, and then it says your order summary undefined $93.95 a month. ETA gaming Wi Fi dual band zero, no dollars. 6 month contract connection fee $20.","start_word":70,"end_word":100,"intents":[{"intent":"Select contract details","confidence_score":0.04038032}]},{"text":"then I picked the contract, and then it says your order summary undefined $93.95 a month. ETA gaming Wi Fi dual band zero, no dollars. 6 month contract connection fee $20. And then I click order now. And it Mhmm. says, please select a NBN contract before proceeding. With that. With that.","start_word":70,"end_word":121,"intents":[{"intent":"Select contract","confidence_score":0.19816847}]},{"text":"So I selected the super fast for $93.95 a month. Then it says Mhmm. select your modem. So I selected the the Wi Fi six dual band gaming one. Then it says select your contract, and I picked the six month contract. And then it summarizes all those three things, right, which is correct. And then it says Mhmm. total to pay today, $139.","start_word":258,"end_word":321,"intents":[{"intent":"Confirm purchase details","confidence_score":0.00220977}]},{"text":"05, total monthly, $93.95. And then I click order now, and it says please select an MBN contract before proceeding. Okay.","start_word":323,"end_word":343,"intents":[{"intent":"Select nbn contract","confidence_score":0.37928924}]},{"text":"But I've I've selected super networks five times now. And it refreshes the page when I do that and I punch in the same things, Yeah.","start_word":450,"end_word":475,"intents":[{"intent":"Refresh page","confidence_score":0.18975314}]},{"text":"Then it says push in your queries. Okay. Now Yeah.","start_word":512,"end_word":521,"intents":[{"intent":"Press in queries","confidence_score":0.00021962884}]},{"text":"Ethel Wi Fi router, right, for $20, a super six month Mhmm. contract for $20, then super fast plan for 99.95 a month, and then an n b m no contract for a 120. Okay?","start_word":773,"end_word":807,"intents":[{"intent":"Order services","confidence_score":0.000045078516}]},{"text":"Now when I go back and do it again now and I pick all the same things, but instead of trying to pick the no contract. Right? I click the twelve month contract, but the no contract stays highlighted selected. The twelve month contract also says selected. So I've selected two now. I can't it won't let me unselect the no contract one. Yeah.","start_word":987,"end_word":1050,"intents":[{"intent":"Help with contract selection","confidence_score":0.0044559725},{"intent":"Resolve deleting and deleting contracts","confidence_score":0.0005221982}]},{"text":"Do you know how to trigger history? Are you using browser? Yeah.","start_word":1183,"end_word":1194,"intents":[{"intent":"Help with trigger history and send documents","confidence_score":1.1927762e-9}]},{"text":"So so so should I go to NBN network or just networks? Super network.","start_word":1325,"end_word":1338,"intents":[{"intent":"Try nbn network","confidence_score":0.00007758423}]},{"text":"And I'll click Click. Contract. Okay.","start_word":1361,"end_word":1366,"intents":[{"intent":"Instruct to click contract","confidence_score":0.0010033369}]},{"text":"So now I've got three things. It says the first thing is undefined, but it says $93.95 a month. So I assume that's just the plan.","start_word":1367,"end_word":1392,"intents":[{"intent":"Confirm plan","confidence_score":0.019002933}]},{"text":"Can we try to select either twelve or twenty four month contract, which is But zero?","start_word":1460,"end_word":1475,"intents":[{"intent":"Choose contract","confidence_score":0.10364379},{"intent":"Select contract","confidence_score":0.041104987}]},{"text":"escalate this to our back end team. Oh, hang on.","start_word":1590,"end_word":1599,"intents":[{"intent":"Oppose escalation","confidence_score":0.00015062171}]},{"text":"I'm sitting in the she goes, no. We're just here to guide you through the website.","start_word":1617,"end_word":1632,"intents":[{"intent":"Guide through website","confidence_score":0.0110036675}]},{"text":"So what we're going to do now is send you an email asking personal information, then your order for us to process it on our end. Then once your order is confirmed, our accounts department will send you an invoice for the front payment. Then once settled, we'll then activate the service. Is that okay? Yeah.","start_word":1729,"end_word":1784,"intents":[{"intent":"Send email","confidence_score":0.4701064},{"intent":"Process order","confidence_score":0.023794303}]},{"text":"We're just be asking some personal information via email for us to verify your identity. Okay. Do that.","start_word":1841,"end_word":1858,"intents":[{"intent":"Verify identity","confidence_score":0.54050946}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30236420035362244},{"text":"Good afternoon. This is Marie from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.48882654309272766},{"text":"Hi, Marie. It's Grant here. I just spoke to you a minute ago. Okay. I'm just so I've I've filled in all the pick all the boxes, which is build your plan. So I selected one, and then I picked the modem, and then I thought I'll just get your modem anyway. And Mhmm. then I picked the contract, and then it says your order summary undefined $93.95 a month. ETA gaming Wi Fi dual band zero, no dollars. 6 month contract connection fee $20. And then I click order now. And it Mhmm. says, please select a NBN contract before proceeding. With that. With that. Okay. Are you under a super network section? I'm under networks. Super networks. Yeah. Alright. Can you try So to I've order I've just again? done it. Sorry. What's what's that? Can you try to order again? Please do Okay. select Yeah. I'll do the it again. top yeah. Okay. So select Can you see that. the network besides the NBN? Okay. Now I've selected the same one, and it's this time, instead of saying whatever it's been before, now see the Airtel gaming. So maybe now. Yeah. Hold on. Most please select the next so I don't know what it's asking me to select. Because Okay. there's three Can there's you only three there's only three things to pick. You build your you select your plan speed. Right? That's the Yeah. first thing. That's correct. So I selected the super fast for $93.95 a month. Then it says Mhmm. select your modem. So I selected the the Wi Fi six dual band gaming one. Then it says select your contract, and I picked the six month contract. And then it summarizes all those three things, right, which is correct. And then it says Mhmm. total to pay today, $139. 05, total monthly, $93.95. And then I click order now, and it says please select an MBN contract before proceeding. Okay. I see. Can you see the tab different section above the website, the home, NBN, networks? Yeah. Can you see those? Yeah. I can Can see that. you see the yeah. Can you click the networks Yeah. I clicked that and then up comes super And network coupon networks. which is Yeah. yeah. And I clicked super network before and it's still it's still highlighted. So it's making them still on super network. So I've just done it again. So it's highlighted super networks. Take my Mhmm. contact my plan. Nope.","start_word":16,"end_word":432,"sentiment":"neutral","sentiment_score":0.04032067657053042},{"text":"Doesn't work. Keeps coming back with the same thing.","start_word":433,"end_word":441,"sentiment":"negative","sentiment_score":-0.3937362730503082},{"text":"It's saying please select NBN contract. Yes. But I've I've selected super networks five times now. And it refreshes the page when I do that and I punch in the same things, Yeah. but Yeah. it still comes back. Can we try to select an NBN contract? Let's see if it'll work. Sorry for this. Well, if I click on MBM is that what you want me to do? Then it says push in your queries. Okay. Now Yeah. then Yeah. it says And build just select your plan. either of '24 or '12, which is the Okay. So but I don't want '24. But you're saying it doesn't matter? zero. Yeah. We'll just try. It said we'll go through Okay. since Well, you that select the NBN contract. okay. So I can't pick the there's a whole different menu now. So it's saying build your plan speed and different it's offering me different things. Different names, super fast, standard, x wireless. So I don't I don't I'm I'm not sure what I'm doing here, but anyway. Yes. Are you able to click now the order now? Yes. But I'll I'll try No.","start_word":442,"end_word":634,"sentiment":"neutral","sentiment_score":-0.07560475915670395},{"text":"but It's still error.","start_word":635,"end_word":638,"sentiment":"negative","sentiment_score":-0.4622379243373871},{"text":"okay. Contracts. Now I click quarter now and it goes here to at least go to checkout, but it's I've clicked I've I've selected a lot of things that I want. If you know what I mean, because that's that's not what I look I was looking at the first time. Different option, different pricing. So Okay. I don't know what I don't know what's going on here. Yeah. May Can I know can you what can are the I can items? you can I just tell you what I want and you do it? Actually, we're advising our customer via our website because you're going to input your personal information there just for security purposes. Okay. So just so you know, what what my order is now, okay, Mhmm. is an Yeah. Ethel Wi Fi router, right, for $20, a super six month Mhmm. contract for $20, then super fast plan for 99.95 a month, and then an n b m no contract for a 120. Okay? And then standard postage, that's 259, but that's a lot more expensive than what it says before. So if I Select yeah. When you just add the NBN contract, which is the twelve or twenty four month, it still doesn't proceed with the next page. So I need to have an Indian contract. Is that what you're saying? Yeah. That's Can another we hundred try and to 20 just dollars. can you remove the no contract and the NBN plan? Just select twenty four or twelve month contract under NBN, which is a zero. Okay. No fee.","start_word":639,"end_word":903,"sentiment":"neutral","sentiment_score":-0.08240640166233171},{"text":"I'm sorry to get back now.","start_word":904,"end_word":909,"sentiment":"negative","sentiment_score":-0.39133208990097046},{"text":"Do it again. Yeah. So your order summary should have four items now. The super your super order and one from NBN Okay. If you want contract. me to eat it, I'll I'll take the 12 contract. Yeah. Yep. Just pick any of the two.","start_word":910,"end_word":954,"sentiment":"neutral","sentiment_score":0.002298962557688355},{"text":"It won't be me. It keeps going back to no contract. It won't let me select that.","start_word":955,"end_word":971,"sentiment":"negative","sentiment_score":-0.4396420419216156},{"text":"God. But now it says I've selected two.","start_word":972,"end_word":979,"sentiment":"neutral","sentiment_score":-0.2585514485836029},{"text":"Oh, god.","start_word":980,"end_word":981,"sentiment":"negative","sentiment_score":-0.3502630293369293},{"text":"It doesn't go through? Now when I go back and do it again now and I pick all the same things, but instead of trying to pick the no contract. Right? I click the twelve month contract, but the no contract stays highlighted selected. The twelve month contract also says selected. So I've selected two now. I can't it won't let me unselect the no contract one. Yeah. You can you are Okay. unable to click the selected for it Hold to on. unselect. I'm going I'm gonna delete them all now. Hold on. I'll see if this works. Okay. Under file. What the hell is that? Okay. So now all I've got is the Click the selected. This is the okay. black button So I need to check for the it to first. be removed. So I think hold on. Okay. So now I'll check the twelve month contract. Okay. So now I've got Oh, my god.","start_word":982,"end_word":1139,"sentiment":"neutral","sentiment_score":-0.09491246938705444},{"text":"This side's stupid. No. It just can't do it. It's not letting me do it.","start_word":1140,"end_word":1154,"sentiment":"negative","sentiment_score":-0.502238392829895},{"text":"So how do I how do I delete everything and send it again?","start_word":1155,"end_word":1167,"sentiment":"neutral","sentiment_score":-0.23104560375213623},{"text":"Because I tried to take things away and it won't take them away.","start_word":1168,"end_word":1180,"sentiment":"negative","sentiment_score":-0.4231083989143371},{"text":"Yeah. Do you know how to trigger history? Are you using browser? Yeah. I'm using Firefox. And what's Yeah. wrong with you, sir? That this happened. Anyway Yeah. Actually, I have no idea what what's the hold reason on. I'm for gonna this. try and create my history. Let me see. Yeah.","start_word":1181,"end_word":1232,"sentiment":"neutral","sentiment_score":-0.1481182873249054},{"text":"Really frustrating.","start_word":1233,"end_word":1234,"sentiment":"negative","sentiment_score":-0.4513458013534546},{"text":"I mean, these things are supposed to be very simple. Yeah. Sorry for the inconvenience. Hold on. Okay. So it's clearing the last a. Just wait a sec. Okay. Now I'll get out of here. So I'll just start I'll delete everything, and I'll so this is Airtel, right, who I'm dealing with? The website? Yeah. Yeah. I just punched it in. Was it Yeah. Airtel Earthobe dot com dot dot net. a? It's Etail earthobe dot net dot a u. etail dot net dot a u? Yeah. Okay. So so so should I go to NBN network or just networks? Super network. Let's try to No. Try to do that first. yeah. Networks Okay. then Supa networks. So I click that. Yes. Done that. And I'll click Click. Contract. Okay. So now I've got three things. It says the first thing is undefined, but it says $93.95 a month. So I assume that's just the plan. Then it says EHL gaming Wi Fi fixed dual band $0. And it says six month contract connection Mhmm. fee $20. And then so $20. So total to pay to pay today, $113.95. Total monthly, $93.95. Now click order now. And it says pay for the Indian contract, same as before. So if I go back to the top, you want me to click on Indian? Yeah. Can we try to select either twelve or twenty four month contract, which is But zero? I do I have to but it is do I have to click this same speed as well? Because it's got that option. No. Build Just the contract. okay. So NBN you want me contract. to click a you you want me to click a twelve month contract? Yeah. Okay. Yeah. So I select that. Okay. So now that's there. So order now. Please select the name same thing. Please select an MBN contract. I've collected the twenty twelve month. See, it's highlighted selected. Unselective. I'll select it again.","start_word":1235,"end_word":1563,"sentiment":"neutral","sentiment_score":-0.0011339837339873734},{"text":"It's still error.","start_word":1564,"end_word":1566,"sentiment":"negative","sentiment_score":-0.3914487361907959},{"text":"Still here.","start_word":1567,"end_word":1568,"sentiment":"neutral","sentiment_score":-0.32478049397468567},{"text":"It's not letting me do it.","start_word":1569,"end_word":1574,"sentiment":"negative","sentiment_score":-0.5645430684089661},{"text":"Okay. Is it okay if I put you on hold? Let me just Yeah. escalate this to our back end team.","start_word":1575,"end_word":1595,"sentiment":"neutral","sentiment_score":-0.11267741769552232},{"text":"Oh, hang on. Fucking build it. I mean, should be just dang me. I said, can't you just do it?","start_word":1596,"end_word":1615,"sentiment":"negative","sentiment_score":-0.567414402961731},{"text":"I'm sitting in the she goes, no. We're just here to guide you through the website.","start_word":1616,"end_word":1631,"sentiment":"neutral","sentiment_score":-0.13688689470291138},{"text":"What fucking website? ASR three.","start_word":1632,"end_word":1636,"sentiment":"negative","sentiment_score":-0.5795485973358154},{"text":"Get connected a minute. Yeah. Here. Oh, I started with there when I was in the middle of it. So I'm just gonna continue, but it it says that you're gonna send me to this page on the map where you I mean, there's other ones like a pack. This was just first of the ones that was there that I packed, but I can't totally do it. Just like yeah. Hello? Hi. Yes.","start_word":1637,"end_word":1710,"sentiment":"neutral","sentiment_score":-0.131001815199852},{"text":"Thank you for waiting.","start_word":1711,"end_word":1714,"sentiment":"positive","sentiment_score":0.3854006230831146},{"text":"So after escalating the issue, they advise us to get your information instead. So what we're going to do now is send you an email asking personal information, then your order for us to process it on our end. Then once your order is confirmed, our accounts department will send you an invoice for the front payment. Then once settled, we'll then activate the service. Is that okay? Yeah.","start_word":1715,"end_word":1783,"sentiment":"neutral","sentiment_score":0.1808133125305176},{"text":"But I'm a little bit unwary. I'm a little bit weary because, you know well, the fact that I don't know. I'm not confident that it's gonna work now with you guys because okay.","start_word":1784,"end_word":1817,"sentiment":"negative","sentiment_score":-0.4671517014503479},{"text":"Okay. Send me the email. Do that. Let's see how we go. But, I mean, it's gonna take longer, isn't it? Yeah. We're just be asking some personal information via email for us to verify your identity. Okay. Do that. Yeah. Send me the email. Yeah. You want Yeah. my email? Okay. Yeah. Can I have your email, please? Yeah. Grant Nola, so g r a n t G r a n t a a n t. Mhmm. Nola, n o l a N o l n no. N o l a l a. Mhmm. Okay. at Mhmm. proton mail, which is p r o p o n mail dot com. Mail dot com. So it's granola@protonmail.com. Correct. Okay. We'll send you an email then shortly. Okay.","start_word":1818,"end_word":1944,"sentiment":"neutral","sentiment_score":-0.004466360552221772},{"text":"Thank you. Yeah. Thank you also. Bye.","start_word":1945,"end_word":1951,"sentiment":"positive","sentiment_score":0.5787966251373291},{"text":"Bye.","start_word":1952,"end_word":1952,"sentiment":"neutral","sentiment_score":0.2250165194272995}],"average":{"sentiment":"neutral","sentiment_score":-0.05510912024456522}}}}