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And I'd probably best another another week.\n\nChannel 0: Alright. Okay. No\n\nChannel 1: Okay.\n\nChannel 0: worries.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Okay. Get all done, sir. 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Michael?","start":9.12,"end":10.34,"sentiment":"neutral","sentiment_score":0.06434736698865891}],"sentiment":"neutral","sentiment_score":0.0968107134103775,"channel":0,"num_words":8,"start":8.0,"end":10.34},{"sentences":[{"text":"May I ask who's speaking?","start":11.2,"end":12.375,"sentiment":"neutral","sentiment_score":0.01153975808992982}],"sentiment":"neutral","sentiment_score":0.01153975808992982,"channel":1,"num_words":5,"start":11.2,"end":12.375},{"sentences":[{"text":"Yeah.","start":13.105,"end":13.265,"sentiment":"neutral","sentiment_score":0.06042855978012085},{"text":"My name is Ronald from Cloud Solution IT.","start":13.265,"end":16.404999,"sentiment":"neutral","sentiment_score":0.08184728398919106}],"sentiment":"neutral","sentiment_score":0.07946742574373881,"channel":0,"num_words":9,"start":13.105,"end":16.404999},{"sentences":[{"text":"One 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beyond","start":35.14,"end":37.54,"sentiment":"positive","sentiment_score":0.5682423370225089}],"sentiment":"positive","sentiment_score":0.5570269456276526,"channel":1,"num_words":13,"start":32.739998,"end":37.54},{"sentences":[{"text":"you.","start":37.09,"end":37.59,"sentiment":"positive","sentiment_score":0.5867191553115845}],"sentiment":"positive","sentiment_score":0.5867191553115845,"channel":0,"num_words":1,"start":37.09,"end":37.59},{"sentences":[{"text":"to provide personalized tailored services to support you in living life to the fullest.","start":37.54,"end":42.685,"sentiment":"positive","sentiment_score":0.5874623847859246},{"text":"DLI, providing endless opportunities.","start":43.065002,"end":45.645,"sentiment":"positive","sentiment_score":0.5486561059951782},{"text":"Your call is important to us, and we look forward to speaking with you in just a moment.","start":46.345,"end":51.165,"sentiment":"positive","sentiment_score":0.6306329998705122},{"text":"If you have exploring housing options and supported independent living included in your NDIS plan, we can offer support.","start":54.37,"end":62.39,"sentiment":"neutral","sentiment_score":0.2959836046946676},{"text":"We can tell you more Good morning.","start":62.61,"end":65.09,"sentiment":"neutral","sentiment_score":0.2752805543797357}],"sentiment":"positive","sentiment_score":0.47292168029854376,"channel":1,"num_words":62,"start":37.54,"end":65.09},{"sentences":[{"text":"Michael speaking.","start":65.09,"end":65.99,"sentiment":"neutral","sentiment_score":0.12859977036714554}],"sentiment":"neutral","sentiment_score":0.12859977036714554,"channel":1,"num_words":2,"start":65.09,"end":65.99},{"sentences":[{"text":"Yeah.","start":67.305,"end":67.545006,"sentiment":"neutral","sentiment_score":0.14751064777374268},{"text":"Good morning.","start":67.545006,"end":68.825005,"sentiment":"neutral","sentiment_score":0.2705101817846298},{"text":"Michael, it's Ronald from Cloud Solution IT.","start":68.825005,"end":72.765,"sentiment":"neutral","sentiment_score":0.19245254780564988},{"text":"How are you doing today?","start":73.385,"end":74.525,"sentiment":"neutral","sentiment_score":0.18557947427034377}],"sentiment":"neutral","sentiment_score":0.19757308115561803,"channel":0,"num_words":15,"start":67.305,"end":74.525},{"sentences":[{"text":"I'm home.","start":75.325,"end":75.805,"sentiment":"neutral","sentiment_score":-0.2639210671186447},{"text":"I'm sick.","start":75.805,"end":76.545,"sentiment":"negative","sentiment_score":-0.44917652010917664}],"sentiment":"negative","sentiment_score":-0.3565487936139107,"channel":1,"num_words":4,"start":75.325,"end":76.545},{"sentences":[{"text":"Oh, alright.","start":77.305,"end":78.605,"sentiment":"neutral","sentiment_score":-0.16127526760101318},{"text":"Okay.","start":78.93694,"end":79.17694,"sentiment":"neutral","sentiment_score":-0.056205958127975464},{"text":"Can you take this call, sir?","start":79.17694,"end":81.116936,"sentiment":"neutral","sentiment_score":-0.033771769454081856}],"sentiment":"neutral","sentiment_score":-0.06459856778383255,"channel":0,"num_words":9,"start":77.305,"end":81.116936},{"sentences":[{"text":"Yeah.","start":81.59694,"end":81.83694,"sentiment":"neutral","sentiment_score":-0.20894351601600647},{"text":"And I'd probably best another another 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you.","start":85.59694,"end":86.23694,"sentiment":"neutral","sentiment_score":0.20047955214977264},{"text":"Bye.","start":86.23694,"end":86.73694,"sentiment":"neutral","sentiment_score":0.12885400652885437}],"sentiment":"neutral","sentiment_score":0.1766043702761332,"channel":1,"num_words":3,"start":85.59694,"end":86.73694},{"sentences":[{"text":"Okay.","start":86.45694,"end":86.69694,"sentiment":"neutral","sentiment_score":0.15166890621185303},{"text":"Get all done, sir.","start":86.69694,"end":87.49694,"sentiment":"neutral","sentiment_score":0.20438054203987122},{"text":"Thank you.","start":87.49694,"end":87.911934,"sentiment":"neutral","sentiment_score":0.32987479865550995}],"sentiment":"neutral","sentiment_score":0.23270581024033682,"channel":0,"num_words":7,"start":86.45694,"end":87.911934}]},"summary":{"result":"success","short":"A customer calls DLI and is greeted by Tina, who asks for Michael. Michael is then transferred to another representative named Ronald from Cloud Solution IT. Ronald offers support and housing options for the customer, but the call is interrupted by a sick Michael. They agree to speak again at a later time."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi, and thanks for calling DLI.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4497120678424835},{"text":"Good morning, DLI. This is Tina speaking. Yeah. Good morning. May I speak with Michael? May I ask who's speaking? Yeah. My name is Ronald from Cloud Solution IT. One moment. Alright.","start_word":6,"end_word":37,"sentiment":"neutral","sentiment_score":0.1278766393661499},{"text":"Thank Hi, and thanks for calling DLI. At DLI, we go above and beyond you. to provide personalized tailored services to support you in living life to the fullest. DLI, providing endless opportunities. Your call is important to us, and we look forward to speaking with you in just a moment.","start_word":38,"end_word":88,"sentiment":"positive","sentiment_score":0.5738590955734253},{"text":"If you have exploring housing options and supported independent living included in your NDIS plan, we can offer support. We can tell you more Good morning. Michael speaking. Yeah. Good morning. Michael, it's Ronald from Cloud Solution IT. How are you doing today? I'm home.","start_word":89,"end_word":133,"sentiment":"neutral","sentiment_score":0.20239472389221191},{"text":"I'm sick.","start_word":134,"end_word":135,"sentiment":"negative","sentiment_score":-0.45863786339759827},{"text":"Oh, alright. Okay. Can you take this call, sir? Yeah.","start_word":136,"end_word":145,"sentiment":"neutral","sentiment_score":-0.08866530656814575},{"text":"And I'd probably best another another week.","start_word":146,"end_word":152,"sentiment":"negative","sentiment_score":-0.35349375009536743},{"text":"Alright. Okay. No Okay. worries. Thank you. Bye. Okay. Get all done, sir.","start_word":153,"end_word":165,"sentiment":"neutral","sentiment_score":0.10293605923652648},{"text":"Thank you.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.3670210540294647}],"average":{"sentiment":"neutral","sentiment_score":0.22996037487139917}}}}