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Your call is important to us. Please hold while we connect your call. Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets And Browner Regothermic. Yes. Hold on. Who's speaking? Okay. Hold on. Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972, we've been at the forefront of supplying Cook Chilled catering systems. Explore our website at rigathermic.com.au to discover our commitment to excellence and a selection of industry leading brands that define the standard for modern commercial kitchens. While you're on hold, visit bridgerthermic.com.au to explore the features and benefits of renowned brands like BPRO Catering Solutions, Dieter Mixer Kettles, Foster Refrigeration, Laneox, Moduline Multivac, NILMA Rational Production, and, of course, our own turnkey cook chill solutions. Hello. Is this Jamie? Mhmm. I'm good. Thanks, mate. Yeah. I do. I'll cut you short. You probably should or the last person that called probably should have taken some notes. But the last person someone called me from Client Solutions the other day, and I told them that the current lifestyle of the business, we we won't be doing anything. We manage everything in house. So I manage our tech solutions. I'm a software developer, and everything's sort of taken care of internally for a small business of about eight people. But it it'd be pointless us talking to you guys about anything. Have a good day. Cheers, mate. 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Your call is important to us. Please hold while we connect your call. Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets And Browner Regothermic.\n\nYes. Hold on. Who's speaking? Okay. Hold on.\n\nThank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972, we've been at the forefront of supplying Cook Chilled catering systems. Explore our website at rigathermic.com.au to discover our commitment to excellence and a selection of industry leading brands that define the standard for modern commercial kitchens. While you're on hold, visit bridgerthermic.com.au to explore the features and benefits of renowned brands like BPRO Catering Solutions, Dieter Mixer Kettles, Foster Refrigeration, Laneox, Moduline Multivac, NILMA Rational Production, and, of course, our own turnkey cook chill solutions. Hello.\n\nIs this Jamie? Mhmm. I'm good. Thanks, mate. Yeah.\n\nI do. I'll cut you short. You probably should or the last person that called probably should have taken some notes. But the last person someone called me from Client Solutions the other day, and I told them that the current lifestyle of the business, we we won't be doing anything. We manage everything in house.\n\nSo I manage our tech solutions. I'm a software developer, and everything's sort of taken care of internally for a small business of about eight people. But it it'd be pointless us talking to you guys about anything. Have a good day. 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Your call is important to us. Please hold while we connect your call. Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets And Browner Regothermic.\n\nChannel 0: Yeah. Good morning. May I speak with Jamie, please?\n\nChannel 1: Yes. Hold on. Who's speaking?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Hold on. Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972, we've been at the forefront of supplying Cook Chilled catering systems. Explore our website at rigathermic.com.au to discover our commitment to excellence and a selection of industry leading brands that define the standard for modern commercial kitchens.\n\nWhile you're on hold, visit bridgerthermic.com.au to explore the features and benefits of renowned brands like BPRO Catering Solutions, Dieter Mixer Kettles, Foster Refrigeration, Laneox, Moduline Multivac, NILMA Rational Production, and, of course, our own turnkey cook chill solutions. Hello. Is this Jamie?\n\nChannel 0: Yeah. Good morning. Jamie, it's Ronald from Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: How are you doing today?\n\nChannel 1: I'm good. Thanks, mate.\n\nChannel 0: Alright. Okay. That's wonderful. Jamie, I hope you still remember the company because the last time that I talked to you, it was September of last year.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: I do. I'll cut you short. 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for giving me for answering the call again.","start":185.165,"end":187.025,"sentiment":"positive","sentiment_score":0.6607237458229065}],"sentiment":"positive","sentiment_score":0.6607237458229065,"channel":0,"num_words":9,"start":185.165,"end":187.025},{"sentences":[{"text":"Cheers, mate.","start":186.765,"end":187.56499,"sentiment":"positive","sentiment_score":0.5839674770832062},{"text":"Bye.","start":187.56499,"end":188.06499,"sentiment":"positive","sentiment_score":0.354256808757782}],"sentiment":"positive","sentiment_score":0.5073972543080648,"channel":1,"num_words":3,"start":186.765,"end":188.06499},{"sentences":[{"text":"Alright.","start":188.20499,"end":188.685,"sentiment":"neutral","sentiment_score":0.30604544281959534},{"text":"Thank you.","start":188.685,"end":189.50499,"sentiment":"neutral","sentiment_score":0.28669849410653114}],"sentiment":"neutral","sentiment_score":0.2931474770108859,"channel":0,"num_words":3,"start":188.20499,"end":189.50499}]},"summary":{"result":"success","short":"A customer calls Regithermic and is put on hold before being connected with an agent. The agent returns to the customer and introduces himself as Ronald from Cloud Solution IT. He tells the customer that his company is not interested in their services and will manage everything internally for a small business. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"Thank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions. Your call is important to us. Please hold while we connect your call. Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets And Browner Regothermic. Yeah. Good morning. May I speak with Jamie, please? Yes. Hold on.","start_word":1,"end_word":72,"intents":[{"intent":"Inform callers","confidence_score":0.20948553}]},{"text":"au to explore the features and benefits of renowned brands like BPRO Catering Solutions, Dieter Mixer Kettles, Foster Refrigeration, Laneox, Moduline Multivac, NILMA Rational Production, and, of course, our own turnkey cook chill solutions. Hello.","start_word":146,"end_word":180,"intents":[{"intent":"Provide information","confidence_score":0.0033970284},{"intent":"Explain purpose of call","confidence_score":0.0004672867}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.541114091873169},{"text":"Your call is important to us. Please hold while we connect your call.","start_word":16,"end_word":28,"sentiment":"neutral","sentiment_score":-0.026118358597159386},{"text":"Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions.","start_word":29,"end_word":41,"sentiment":"positive","sentiment_score":0.39439621567726135},{"text":"With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets And Browner Regothermic. Yeah. Good morning. May I speak with Jamie, please? Yes. Hold on. Who's speaking? Ronald from Cloud Solution IT. Okay. Hold on.","start_word":42,"end_word":81,"sentiment":"neutral","sentiment_score":0.16324687004089355},{"text":"Thank you for choosing Regithermic, where innovation meets precision in commercial kitchen solutions.","start_word":82,"end_word":94,"sentiment":"positive","sentiment_score":0.37478262186050415},{"text":"With a legacy dating back to 1972, we've been at the forefront of supplying Cook Chilled catering systems. Explore our website at rigathermic.com.","start_word":95,"end_word":117,"sentiment":"neutral","sentiment_score":0.25529009103775024},{"text":"au to discover our commitment to excellence and a selection of industry leading brands that define the standard for modern commercial kitchens.","start_word":117,"end_word":138,"sentiment":"positive","sentiment_score":0.4439186751842499},{"text":"While you're on hold, visit bridgerthermic.com. au to explore the features and benefits of renowned brands like BPRO Catering Solutions, Dieter Mixer Kettles, Foster Refrigeration, Laneox, Moduline Multivac, NILMA Rational Production, and, of course, our own turnkey cook chill solutions. Hello. Is this Jamie? Yeah. Good morning. Jamie, it's Ronald from Cloud Solution IT. Mhmm. How are you doing today?","start_word":139,"end_word":197,"sentiment":"neutral","sentiment_score":0.15403171994928586},{"text":"I'm good. Thanks, mate.","start_word":198,"end_word":201,"sentiment":"positive","sentiment_score":0.524317741394043},{"text":"Alright.","start_word":202,"end_word":202,"sentiment":"neutral","sentiment_score":0.29804086685180664},{"text":"Okay. That's wonderful.","start_word":203,"end_word":205,"sentiment":"positive","sentiment_score":0.5445156097412109},{"text":"Jamie, I hope you still remember the company because the last time that I talked to you, it was September of last year. Yeah. And I do. I'll cut you short. You probably should or the last person that called probably should have taken some notes. But sorry? the last person someone called me from Client Solutions the other day, Yes, sir. and I told them that the current lifestyle of the business, we we won't be doing anything. We manage everything in house. So I manage our Alright. tech solutions. I'm a software developer, and everything's sort of taken care of internally for a small business of about eight people.","start_word":206,"end_word":316,"sentiment":"neutral","sentiment_score":-0.029474006965756416},{"text":"But it it'd be pointless us talking to you guys about anything.","start_word":317,"end_word":328,"sentiment":"negative","sentiment_score":-0.402647852897644},{"text":"Got it, sir. I understand. Alright. No no worries.","start_word":329,"end_word":337,"sentiment":"neutral","sentiment_score":0.15601982176303864},{"text":"Thank Have a you so good much day. for giving me for answering the call again. Cheers, mate. Bye.","start_word":338,"end_word":356,"sentiment":"positive","sentiment_score":0.6092038154602051},{"text":"Alright.","start_word":357,"end_word":357,"sentiment":"neutral","sentiment_score":0.30604544281959534},{"text":"Thank you.","start_word":358,"end_word":359,"sentiment":"positive","sentiment_score":0.6909321546554565}],"average":{"sentiment":"neutral","sentiment_score":0.17728110594328975}}}}