{"metadata":{"transaction_key":"deprecated","request_id":"01a08ddd-95bf-75e2-9a47-23d16e20a9ee","sha256":"3d0b4e091103549eb2be266d851f1cac6fe43fa6f44f5108500fa2cb36add856","created":"2026-09-11T00:28:25.234Z","duration":9.215938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Alright. Sorry to find out, Tanya. Can you please leave a message? I'll try and get back to you as soon as possible. Thank you.","confidence":0.98535156,"words":[{"word":"alright","start":0.88,"end":1.1999999,"confidence":0.82543945,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.08366651833057404},{"word":"sorry","start":1.1999999,"end":1.4399999,"confidence":0.9614258,"punctuated_word":"Sorry","sentiment":"negative","sentiment_score":-0.40791231393814087},{"word":"to","start":1.4399999,"end":1.5999999,"confidence":0.95410156,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.606406569480896},{"word":"find","start":1.5999999,"end":1.8399999,"confidence":0.61328125,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.7333526611328125},{"word":"out","start":1.8399999,"end":2.0,"confidence":0.43762207,"punctuated_word":"out,","sentiment":"negative","sentiment_score":-0.5837116241455078},{"word":"tanya","start":2.0,"end":2.32,"confidence":0.58902997,"punctuated_word":"Tanya.","sentiment":"negative","sentiment_score":-0.5893425941467285},{"word":"can","start":2.32,"end":2.3999999,"confidence":0.7319336,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.24310807883739471},{"word":"you","start":2.3999999,"end":2.56,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20492354035377505},{"word":"please","start":2.56,"end":2.8799999,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1870395988225937},{"word":"leave","start":2.8799999,"end":2.96,"confidence":0.96972656,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.18447135388851169},{"word":"a","start":2.96,"end":3.04,"confidence":0.91259766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22354453802108765},{"word":"message","start":3.04,"end":3.36,"confidence":0.9797363,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.155179962515831},{"word":"i'll","start":3.36,"end":3.6,"confidence":0.9326172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04307594895362854},{"word":"try","start":3.6,"end":3.76,"confidence":0.9970703,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.034134283661842346},{"word":"and","start":3.76,"end":3.84,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03728879988193512},{"word":"get","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1759430319070816},{"word":"back","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13098442554473877},{"word":"to","start":4.16,"end":4.24,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01298511028289795},{"word":"you","start":4.24,"end":4.3199997,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030283987522125244},{"word":"as","start":4.3199997,"end":4.4,"confidence":0.98535156,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.016421079635620117},{"word":"soon","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1182689219713211},{"word":"as","start":4.56,"end":4.72,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03667047619819641},{"word":"possible","start":4.72,"end":5.12,"confidence":0.99853516,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.010700620710849762},{"word":"thank","start":5.12,"end":5.2799997,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6920605897903442},{"word":"you","start":5.2799997,"end":5.7799997,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4124917984008789}],"paragraphs":{"transcript":"\nAlright. Sorry to find out, Tanya. Can you please leave a message? I'll try and get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Alright.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":-0.08366651833057404},{"text":"Sorry to find out, Tanya.","start":1.1999999,"end":2.32,"sentiment":"negative","sentiment_score":-0.5841451525688172},{"text":"Can you please leave a message?","start":2.32,"end":3.36,"sentiment":"neutral","sentiment_score":-0.19971117873986563},{"text":"I'll try and get back to you as soon as possible.","start":3.36,"end":5.12,"sentiment":"neutral","sentiment_score":-0.04545789211988449},{"text":"Thank you.","start":5.12,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5522761940956116}],"sentiment":"neutral","sentiment_score":-0.1439257511496544,"num_words":25,"start":0.88,"end":5.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Alright. Sorry to find out, Tanya. Can you please leave a message? I'll try and get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Alright.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":-0.08366651833057404},{"text":"Sorry to find out, Tanya.","start":1.1999999,"end":2.32,"sentiment":"negative","sentiment_score":-0.5841451525688172},{"text":"Can you please leave a message?","start":2.32,"end":3.36,"sentiment":"neutral","sentiment_score":-0.19971117873986563},{"text":"I'll try and get back to you as soon as possible.","start":3.36,"end":5.12,"sentiment":"neutral","sentiment_score":-0.04545789211988449},{"text":"Thank you.","start":5.12,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5522761940956116}],"sentiment":"neutral","sentiment_score":-0.1439257511496544,"channel":1,"num_words":25,"start":0.88,"end":5.7799997}]},"summary":{"result":"success","short":"Alright. Sorry to find out, Tanya. Can you please leave a message? I'll try and get back to you as soon as possible. Thank you."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Alright.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.08366651833057404},{"text":"Sorry to find out, Tanya.","start_word":1,"end_word":5,"sentiment":"negative","sentiment_score":-0.5858294367790222},{"text":"Can you please leave a message? I'll try and get back to you as soon as possible.","start_word":6,"end_word":22,"sentiment":"neutral","sentiment_score":-0.09098076820373537},{"text":"Thank you.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.6437262892723083}],"average":{"sentiment":"neutral","sentiment_score":-0.15118548676774307}}}}