{"metadata":{"transaction_key":"deprecated","request_id":"019f15fb-f55e-7163-ba41-5dec2345b47b","sha256":"1f1c57b980ad5cce1c966bb9017a3d11d9f66ce3b46f23837a57d00ebf5d1e6f","created":"2026-06-30T00:44:22.457Z","duration":5.1119375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Nick. Unfortunately, I can't take your call now, but please send me a sec.","confidence":0.99609375,"words":[{"word":"hi","start":0.08,"end":0.24,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05300350487232208},{"word":"this","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04721277952194214},{"word":"is","start":0.48,"end":0.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.048497505486011505},{"word":"nick","start":0.64,"end":1.14,"confidence":0.9926758,"punctuated_word":"Nick.","sentiment":"neutral","sentiment_score":0.05001085251569748},{"word":"unfortunately","start":1.1999999,"end":1.6999999,"confidence":0.89404297,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.5324376821517944},{"word":"i","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6300878524780273},{"word":"can't","start":2.1599998,"end":2.48,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5919298529624939},{"word":"take","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7210928201675415},{"word":"your","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7625942826271057},{"word":"call","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6949065327644348},{"word":"now","start":3.12,"end":3.36,"confidence":0.9223633,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.5619620084762573},{"word":"but","start":3.36,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.4379155039787293},{"word":"please","start":3.6799998,"end":4.18,"confidence":0.9873047,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4614544212818146},{"word":"send","start":4.3199997,"end":4.56,"confidence":0.94189453,"punctuated_word":"send","sentiment":"negative","sentiment_score":-0.42354652285575867},{"word":"me","start":4.56,"end":4.7999997,"confidence":0.9951172,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.385188341140747},{"word":"a","start":4.7999997,"end":4.88,"confidence":0.9248047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2878434360027313},{"word":"sec","start":4.88,"end":5.1119375,"confidence":0.86376953,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.22271618247032168}],"paragraphs":{"transcript":"\nHi. This is Nick. Unfortunately, I can't take your call now, but please send me a sec.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.05300350487232208},{"text":"This is Nick.","start":0.24,"end":1.14,"sentiment":"neutral","sentiment_score":0.048573712507883705},{"text":"Unfortunately, I can't take your call now, but please send me a sec.","start":1.1999999,"end":5.1119375,"sentiment":"negative","sentiment_score":-0.5164365722582891}],"sentiment":"negative","sentiment_score":-0.38323239982128143,"num_words":17,"start":0.08,"end":5.1119375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Nick. Unfortunately, I can't take your call now, but please send me a sec.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.05300350487232208},{"text":"This is Nick.","start":0.24,"end":1.14,"sentiment":"neutral","sentiment_score":0.048573712507883705},{"text":"Unfortunately, I can't take your call now, but please send me a sec.","start":1.1999999,"end":5.1119375,"sentiment":"negative","sentiment_score":-0.5164365722582891}],"sentiment":"negative","sentiment_score":-0.38323239982128143,"channel":1,"num_words":17,"start":0.08,"end":5.1119375}]},"summary":{"result":"success","short":"Hi. This is Nick. Unfortunately, I can't take your call now, but please send me a sec."},"intents":{"segments":[{"text":"Unfortunately, I can't take your call now, but please send me a sec.","start_word":4,"end_word":16,"intents":[{"intent":"Request a callback","confidence_score":0.030110061}]}]},"sentiments":{"segments":[{"text":"Hi. This is Nick.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.050289835780858994},{"text":"Unfortunately, I can't take your call now, but please send me a sec.","start_word":4,"end_word":16,"sentiment":"negative","sentiment_score":-0.5111912488937378}],"average":{"sentiment":"negative","sentiment_score":-0.376435775756836}}}}