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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with from Airtel Australia? Yeah.\n\nAm I speaking with Wenyan, who? Yes. I noticed that your service is currently offline, and I just wanted to check-in to see if you're experiencing any technical issues or if you need any assistance with your service today. Okay. Have you already Mhmm.\n\nHave you already told this with other representative before? Because upon yeah. Yeah. Okay. Is it okay if I put you on hold?\n\nLet me just check your account. Yeah. You sign up April the twenty twenty time. Okay. I see.\n\nSo do you want us to cancel the service today also? Okay. Yeah. We understand, and we're sorry if it did not meet your expectation. Mhmm.\n\nSorry? Can you repeat that one? Regarding your current invoice, is it okay if I confirm that first to our accounts department? Mhmm. Yeah.\n\nOkay. Okay. Sure. Thank you. Bye.\n\nHave a great day. 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Sorry. It's from what? Yeah. Yeah. Yeah. No. Wait. I I I think I just stopped the service from your your your company. I just do not want to use your company service anymore. So because it's like a have a lot of issue with my network. If I cannot use my, like, normal website, and it's always, like, a very slow or something, It's a lot of issues. So I just stopped using the service. That's it. And also and I also I received the, like, invoice before this month. I'm not sure why. I may cannot pay that one. No. So do I need it do I need it to? Because it's, like, already one year. I have the contract with you guys one year. It's already finished. I'm I'm to be honest, I'm I'm I'm in working now. So that's okay. So the the solution now is I do not use your your service anymore, and you can just because the contract are also finished. Right? Because finished the after thirty, I think. Yeah. So I yeah. I signed the one year contract, so it should be alright. Right? So I do not need, like, inform before something like that. So I stopped the service. Yeah. Yeah. I I canceled the service already. I do not want the service anymore because I'm not quite sure your Internet or the super Internet. I'm not quite sure. But I try so I want to try use another service to have a look. If it's still the same, maybe not your your fault, but I'm not happy with the with the Internet. Okay? Yeah. Yeah. Yeah. I understand. So, also, like, I'm a cannot just pay the money, like, for the new invoice. Do I need to do something? Because I received the invoice for this month again. Do I need to pay it, or how can I cancel this one? Just if you can cancel, that would be great. Otherwise, I just send an email to your accounting or something like that. Okay? But I'll just cancel the service for now. Okay? Thank you. Mhmm. 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Sorry. It's from what? Yeah. Yeah.\n\nYeah. No. Wait. I I I think I just stopped the service from your your your company. I just do not want to use your company service anymore.\n\nSo because it's like a have a lot of issue with my network. If I cannot use my, like, normal website, and it's always, like, a very slow or something, It's a lot of issues. So I just stopped using the service. That's it. And also and I also I received the, like, invoice before this month.\n\nI'm not sure why. I may cannot pay that one. No. So do I need it do I need it to? Because it's, like, already one year.\n\nI have the contract with you guys one year. It's already finished. I'm I'm to be honest, I'm I'm I'm in working now. So that's okay. So the the solution now is I do not use your your service anymore, and you can just because the contract are also finished.\n\nRight? Because finished the after thirty, I think. Yeah. So I yeah. I signed the one year contract, so it should be alright.\n\nRight? 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you.","start":195.74094,"end":196.48093,"sentiment":"neutral","sentiment_score":0.24220462143421173}],"sentiment":"neutral","sentiment_score":-0.04593164406716824,"num_words":25,"start":189.625,"end":196.48093},{"sentences":[{"text":"Mhmm.","start":197.82094,"end":198.32094,"sentiment":"neutral","sentiment_score":0.25444063544273376},{"text":"Bye.","start":200.70093,"end":200.73593,"sentiment":"neutral","sentiment_score":0.06345146894454956}],"sentiment":"neutral","sentiment_score":0.15894605219364166,"num_words":2,"start":197.82094,"end":200.73593}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Sorry.\n\nChannel 0: Am I\n\nChannel 1: It's\n\nChannel 0: speaking\n\nChannel 1: from what?\n\nChannel 0: with from Airtel Australia?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Am I speaking with Wenyan, who?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. I noticed that your service is currently offline, and I\n\nChannel 1: Yeah.\n\nChannel 0: just wanted to check-in to see if you're experiencing any technical issues or if you\n\nChannel 1: No.\n\nChannel 0: need\n\nChannel 1: Wait.\n\nChannel 0: any assistance\n\nChannel 1: I I\n\nChannel 0: with your service\n\nChannel 1: I think\n\nChannel 0: today.\n\nChannel 1: I just stopped the service from your your your company. I just do not want to use your company service anymore. So because it's like a have a lot of issue with my network. If I cannot use my, like, normal website, and it's always, like, a very slow or something, It's a lot of issues. So I just stopped using the service.\n\nThat's it.\n\nChannel 0: Okay. Have you\n\nChannel 1: And\n\nChannel 0: already\n\nChannel 1: also and I also I received the, like, invoice before this month. I'm not sure why. I may cannot pay that one.\n\nChannel 0: Mhmm. Have you already told this with other representative before? Because\n\nChannel 1: No. So\n\nChannel 0: upon\n\nChannel 1: do\n\nChannel 0: yeah.\n\nChannel 1: I need it do I need it to? Because it's, like, already one year. I have the contract with you guys one year. It's already finished.\n\nChannel 0: Yeah. Okay. Is\n\nChannel 1: I'm\n\nChannel 0: it okay if I put you on hold? Let me just check your account.\n\nChannel 1: I'm to be honest, I'm I'm I'm in working now. So that's okay. So the the solution now is I do not use your your service anymore, and you can just because the contract are also finished. Right? Because finished the after thirty,\n\nChannel 0: Yeah.\n\nChannel 1: I think. Yeah.\n\nChannel 0: You sign\n\nChannel 1: So\n\nChannel 0: up\n\nChannel 1: I\n\nChannel 0: April the\n\nChannel 1: yeah. I signed the one\n\nChannel 0: twenty\n\nChannel 1: year\n\nChannel 0: twenty\n\nChannel 1: contract,\n\nChannel 0: time.\n\nChannel 1: so it should be alright. Right? So I do not need, like, inform before something like that. So I stopped the service.\n\nChannel 0: Okay. I see. So do you want us to cancel the service today also?\n\nChannel 1: Yeah. Yeah. I I canceled the service already. I do not want the service anymore because I'm not quite sure your Internet or the super Internet. I'm not quite sure.\n\nBut\n\nChannel 0: Okay.\n\nChannel 1: I try so I want to try use another service to have a look. If it's still the same, maybe not your your fault, but I'm not happy with the with the Internet. Okay?\n\nChannel 0: Yeah. We understand, and we're sorry\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Yeah.\n\nChannel 0: it did not meet your expectation.\n\nChannel 1: Yeah. I understand. So,\n\nChannel 0: Mhmm.\n\nChannel 1: also, like, I'm a cannot just pay the money, like, for the new invoice. Do I need to do something?\n\nChannel 0: Sorry? Can you repeat that one?\n\nChannel 1: Because I received the invoice for this month again. Do I need to pay it, or how can I cancel this one?\n\nChannel 0: Regarding your current invoice, is it okay if I confirm that first to our accounts department?\n\nChannel 1: Just if you can\n\nChannel 0: Mhmm.\n\nChannel 1: cancel, that would be great. Otherwise, I just send an email to your accounting or something like that. Okay? But I'll just cancel\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: Okay.\n\nChannel 1: service for now. Okay? Thank you.\n\nChannel 0: Okay. Sure. Thank\n\nChannel 1: Mhmm.\n\nChannel 0: you. Bye. Have a great day. Mhmm.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.010568002238869669}],"sentiment":"neutral","sentiment_score":0.010568002238869669,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.0443907231092453},{"text":"Good afternoon.","start":3.1999998,"end":4.1,"sentiment":"neutral","sentiment_score":0.2154121994972229},{"text":"This is Maureen from Airtel tech 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it's always, like, a very slow or something, It's a lot of issues.","start":46.795,"end":55.37,"sentiment":"negative","sentiment_score":-0.3920303908261386},{"text":"So I just stopped using the service.","start":55.37,"end":57.71,"sentiment":"negative","sentiment_score":-0.3955258343900953}],"sentiment":"negative","sentiment_score":-0.41378764973746407,"channel":1,"num_words":63,"start":31.859999,"end":57.71},{"sentences":[{"text":"That's it.","start":58.489998,"end":59.309998,"sentiment":"neutral","sentiment_score":-0.25377434492111206}],"sentiment":"neutral","sentiment_score":-0.25377434492111206,"channel":1,"num_words":2,"start":58.489998,"end":59.309998},{"sentences":[{"text":"Okay.","start":59.96,"end":60.46,"sentiment":"neutral","sentiment_score":-0.07612369954586029},{"text":"Have 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a great day.","start":198.97089,"end":199.85088,"sentiment":"positive","sentiment_score":0.48718681186437607},{"text":"Mhmm.","start":199.85088,"end":200.35088,"sentiment":"neutral","sentiment_score":0.11615688353776932}],"sentiment":"positive","sentiment_score":0.37285089599234716,"channel":0,"num_words":7,"start":197.85088,"end":200.35088},{"sentences":[{"text":"Bye.","start":200.70093,"end":200.73593,"sentiment":"neutral","sentiment_score":0.06345146894454956}],"sentiment":"neutral","sentiment_score":0.06345146894454956,"channel":1,"num_words":1,"start":200.70093,"end":200.73593}]},"summary":{"result":"success","short":"A representative from Airtel Australia calls Wenyan to check if he is experiencing any technical issues with his service. Wenyan informs the representative that he wants to cancel the service because he is not satisfied with the internet. The representative offers to cancel the service and send an email to the accounts department, but Wenyan decides to cancel the service and cancel the invoice."},"intents":{"segments":[{"text":"So do you want us to cancel the service today also? Yeah. Yeah.","start_word":312,"end_word":324,"intents":[{"intent":"Cancel service","confidence_score":0.3614809}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. This is Maureen from Airtel tech support. Sorry. Am I It's speaking from what? with from Airtel Australia? Yeah. Yeah. Am I speaking with Wenyan, who? Yeah. Yes. I noticed that your service is currently offline, and I Yeah. just wanted to check-in to see if you're experiencing any technical issues or if you No. need Wait. any assistance I I with your service I think today.","start_word":0,"end_word":70,"sentiment":"neutral","sentiment_score":-0.014511603862047195},{"text":"I just stopped the service from your your your company. I just do not want to use your company service anymore. So because it's like a have a lot of issue with my network. If I cannot use my, like, normal website, and it's always, like, a very slow or something, It's a lot of issues. So I just stopped using the service.","start_word":71,"end_word":133,"sentiment":"negative","sentiment_score":-0.4103168249130249},{"text":"That's it. Okay. Have you And already also and I also I received the, like, invoice before this month. I'm not sure why. I may cannot pay that one. Mhmm. Have you already told this with other representative before? Because No. So upon do yeah. I need it do I need it to? Because it's, like, already one year. I have the contract with you guys one year. It's already finished. Yeah. Okay. Is I'm it okay if I put you on hold? Let me just check your account. I'm to be honest, I'm I'm I'm in working now. So that's okay. So the the solution now is I do not use your your service anymore, and you can just because the contract are also finished. Right? Because finished the after thirty, Yeah. I think. Yeah. You sign So up I April the yeah. I signed the one twenty year twenty contract, time. so it should be alright. Right? So I do not need, like, inform before something like that. So I stopped the service. Okay. I see. So do you want us to cancel the service today also? Yeah. Yeah. I I canceled the service already. I do not want the service anymore because I'm not quite sure your Internet or the super Internet. I'm not quite sure. But Okay. I try so I want to try use another service to have a look. If it's still the same, maybe not your your fault, but I'm not happy with the with the Internet. Okay? Yeah. We understand, and we're sorry if Yeah. Yeah.","start_word":134,"end_word":397,"sentiment":"neutral","sentiment_score":-0.13625946911898526},{"text":"it did not meet your expectation.","start_word":398,"end_word":403,"sentiment":"negative","sentiment_score":-0.43417584896087646},{"text":"Yeah. I understand. So, Mhmm. also, like, I'm a cannot just pay the money, like, for the new invoice. Do I need to do something? Sorry? Can you repeat that one? Because I received the invoice for this month again. Do I need to pay it, or how can I cancel this one? Regarding your current invoice, is it okay if I confirm that first to our accounts department? Just if you can Mhmm. cancel, that would be great. Otherwise, I just send an email to your accounting or something like that. Okay? But I'll just cancel Yeah. the Okay. service for now. Okay? Thank you. Okay. Sure. Thank Mhmm. you. Bye.","start_word":404,"end_word":515,"sentiment":"neutral","sentiment_score":-0.07310830801725388},{"text":"Have a great day.","start_word":516,"end_word":519,"sentiment":"positive","sentiment_score":0.48884353041648865},{"text":"Mhmm. Bye.","start_word":520,"end_word":521,"sentiment":"neutral","sentiment_score":0.10294292867183684}],"average":{"sentiment":"neutral","sentiment_score":-0.1319113523381237}}}}