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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello. Lee speaking. Hi. Sorry, Andrew. Where are you calling from? Not for a demo and certainly not not right now. Let me have a look at the product. We're actually already using an AI product. Let me have a look. So it's we do. We're using Huntress. Now let me have a quick look for so is it one login? One login. Is that right? So the best sorry. I I thought you're talking about a VoIP solution. The best thing to do I I'm not in the security space engine. The best person to spend to send it through is to is to our chief information security officer at Netcare, and his his name is Dhaval, d h a v a l. I'll give you I'll give you his contact details. So this yeah. This looks like a a potential good option to for us to look into. We're using digital agents across a different platform as well, but this looks specialized, so it's worth looking at. So his email address is daval n, the davalwithann@theend,atnetcare.net.au. Yeah. If you if you pop him in the email, just introduce the product and offer to have a quick you know, organize some time with him for a quick demo. That would be your best chance to sort of get some traction on on if it's something NETGEAR will wants to look at. No problem. No problem. Alright. Thanks, Ingrid. See you. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello.\n\nLee speaking. Hi. Sorry, Andrew. Where are you calling from? Not for a demo and certainly not not right now.\n\nLet me have a look at the product. We're actually already using an AI product. Let me have a look. So it's we do. We're using Huntress.\n\nNow let me have a quick look for so is it one login? One login. Is that right? So the best sorry. I I thought you're talking about a VoIP solution.\n\nThe best thing to do I I'm not in the security space engine. The best person to spend to send it through is to is to our chief information security officer at Netcare, and his his name is Dhaval, d h a v a l. I'll give you I'll give you his contact details. So this yeah. This looks like a a potential good option to for us to look into.\n\nWe're using digital agents across a different platform as well, but this looks specialized, so it's worth looking at. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks. Please stay on the line. Hello. Lee speaking.\n\nChannel 0: Oh, hi, Lee. Good day to you. It's Andrew from Vigilance AI. Have I caught\n\nChannel 1: Hi.\n\nChannel 0: you in a bad time?\n\nChannel 1: Sorry, Andrew. Where are you calling from?\n\nChannel 0: Oh, yes. Vigilance AI, Ali. We're a AI MDR platform, and, you know, we have actually sent you some emails so so that you will actually know all about us before I call. And I just wanted to check if you're available for a quick demo.\n\nChannel 1: Not for a demo and certainly not not right now. Let me have a look at the product. We're actually already using an AI product. Let me have\n\nChannel 0: Oh,\n\nChannel 1: a look. So it's\n\nChannel 0: you mean you guys already have an associate?\n\nChannel 1: we do. We're using Huntress. Now let me have a quick look for so is it one login? One login. Is that right?\n\nChannel 0: Yes. Well, it's actually called Vigilance AI. I let me see what I sent you. Yes. I think I have been sending you email about this, and one time you we got a reply from you.\n\nBut, well, of course, you were busy. So just kinda left it off.\n\nChannel 1: So the best sorry. I I thought you're talking about a VoIP solution. The best thing to do I I'm not in the security space engine. The best person to spend to send it through is to is to our chief information security officer at Netcare, and his his name is Dhaval, d h a v a l. I'll give you I'll give you his contact details.\n\nChannel 0: Oh, yes, please. Thank you.\n\nChannel 1: So this yeah. This looks like a a potential good option to for us to look into. We're using digital agents across a different platform as well, but this looks specialized, so it's worth looking at. So his email address is daval n, the davalwithann@theend,atnetcare.net.au.\n\nChannel 0: Netcare dot net dot a u. Gotcha.\n\nChannel 1: Yeah. If you\n\nChannel 0: The the\n\nChannel 1: if\n\nChannel 0: vault?\n\nChannel 1: you pop him in the email, just introduce the product and offer to have a quick you know, organize some time with him for a quick demo. That would be your best chance to sort of get some traction on on if it's something NETGEAR will wants to look at.\n\nChannel 0: Alright. Well, I appreciate it, Lee.\n\nChannel 1: No\n\nChannel 0: Well,\n\nChannel 1: problem.\n\nChannel 0: thank you for this. Yeah. I really appreciate this. Get in contact with him, and hopefully, we can get a settlement on this. But yeah.\n\nThank you.\n\nChannel 1: No problem. Alright.\n\nChannel 0: Appreciate\n\nChannel 1: Thanks,\n\nChannel 0: it.\n\nChannel 1: Ingrid. See you.\n\nChannel 0: You\n\nChannel 1: Bye bye.\n\nChannel 0: take care, mate.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.05581390857696533},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.14,"sentiment":"neutral","sentiment_score":0.043002910795621574}],"sentiment":"neutral","sentiment_score":0.043756498900406504,"channel":1,"num_words":17,"start":0.24,"end":5.14},{"sentences":[{"text":"Andrew.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.11953154951334}],"sentiment":"neutral","sentiment_score":0.11953154951334,"channel":0,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Thanks.","start":12.88,"end":13.38,"sentiment":"positive","sentiment_score":0.3698396682739258},{"text":"Please stay on the 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caught","start":27.064999,"end":27.704998,"sentiment":"neutral","sentiment_score":0.029134515052040417}],"sentiment":"neutral","sentiment_score":0.2230781104415655,"channel":0,"num_words":15,"start":22.505,"end":27.704998},{"sentences":[{"text":"Hi.","start":27.67,"end":28.17,"sentiment":"neutral","sentiment_score":-0.08414292335510254}],"sentiment":"neutral","sentiment_score":-0.08414292335510254,"channel":1,"num_words":1,"start":27.67,"end":28.17},{"sentences":[{"text":"you in a bad time?","start":27.704998,"end":28.765,"sentiment":"neutral","sentiment_score":-0.21596599221229554}],"sentiment":"neutral","sentiment_score":-0.21596599221229554,"channel":0,"num_words":5,"start":27.704998,"end":28.765},{"sentences":[{"text":"Sorry, Andrew.","start":29.75,"end":30.39,"sentiment":"neutral","sentiment_score":-0.1701541617512703},{"text":"Where are you calling from?","start":30.39,"end":31.53,"sentiment":"neutral","sentiment_score":-0.05528517030179501}],"sentiment":"neutral","sentiment_score":-0.08810488214450223,"channel":1,"num_words":7,"start":29.75,"end":31.53},{"sentences":[{"text":"Oh, yes.","start":32.42,"end":33.14,"sentiment":"neutral","sentiment_score":0.04186802916228771},{"text":"Vigilance AI, Ali.","start":33.14,"end":34.84,"sentiment":"neutral","sentiment_score":0.06843439241250356},{"text":"We're a AI MDR platform, and, you know, we have actually sent you some emails so so that you will actually know all about us before I call.","start":34.9,"end":45.605,"sentiment":"neutral","sentiment_score":0.08661303376512867},{"text":"And I just wanted to check if you're available for a quick demo.","start":45.605,"end":49.465,"sentiment":"neutral","sentiment_score":0.08515933156013489}],"sentiment":"neutral","sentiment_score":0.08307120633190093,"channel":0,"num_words":46,"start":32.42,"end":49.465},{"sentences":[{"text":"Not for a demo and certainly not not right now.","start":51.065,"end":54.844997,"sentiment":"neutral","sentiment_score":-0.24328431338071824},{"text":"Let me have a look at the product.","start":55.864998,"end":57.899998,"sentiment":"neutral","sentiment_score":0.040755783673375845},{"text":"We're actually already using an AI product.","start":57.899998,"end":60.32,"sentiment":"neutral","sentiment_score":0.06230154686740467},{"text":"Let me have","start":63.42,"end":63.98,"sentiment":"neutral","sentiment_score":0.03218677267432213}],"sentiment":"neutral","sentiment_score":-0.056218775654477735,"channel":1,"num_words":28,"start":51.065,"end":63.98},{"sentences":[{"text":"Oh,","start":63.960003,"end":64.46001,"sentiment":"neutral","sentiment_score":0.03514060378074646}],"sentiment":"neutral","sentiment_score":0.03514060378074646,"channel":0,"num_words":1,"start":63.960003,"end":64.46001},{"sentences":[{"text":"a 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engine.","start":102.775,"end":107.675,"sentiment":"neutral","sentiment_score":-0.17525034970962083},{"text":"The best person to spend to send it through is to is to our chief information security officer at Netcare, and his his name is Dhaval, d h a v a l.","start":107.975006,"end":120.61,"sentiment":"neutral","sentiment_score":-0.0003613745793700218},{"text":"I'll give you I'll give you his contact details.","start":122.43,"end":125.81,"sentiment":"neutral","sentiment_score":0.03049993494318591}],"sentiment":"neutral","sentiment_score":-0.07974775861114708,"channel":1,"num_words":67,"start":99.175,"end":125.81},{"sentences":[{"text":"Oh, yes, please.","start":126.835,"end":127.875,"sentiment":"neutral","sentiment_score":0.13846870511770248},{"text":"Thank you.","start":127.875,"end":128.615,"sentiment":"positive","sentiment_score":0.5919245183467865}],"sentiment":"neutral","sentiment_score":0.3198510304093361,"channel":0,"num_words":5,"start":126.835,"end":128.615},{"sentences":[{"text":"So this yeah.","start":131.225,"end":132.265,"sentiment":"neutral","sentiment_score":0.30203015605608624},{"text":"This looks like a a potential good option to for us to look into.","start":132.265,"end":135.88501,"sentiment":"neutral","sentiment_score":0.32930223643779755},{"text":"We're using digital agents across a different platform as well, but this looks specialized, so it's worth looking at.","start":136.745,"end":143.76999,"sentiment":"neutral","sentiment_score":0.14308034785484014},{"text":"So his email address is daval n, the davalwithann@theend,atnetcare.net.au.","start":143.76999,"end":155.70999,"sentiment":"neutral","sentiment_score":0.05820691544148657}],"sentiment":"neutral","sentiment_score":0.1946380139225059,"channel":1,"num_words":45,"start":131.225,"end":155.70999},{"sentences":[{"text":"Netcare dot net dot a u.","start":156.725,"end":160.505,"sentiment":"neutral","sentiment_score":0.0220792219042778},{"text":"Gotcha.","start":160.565,"end":161.065,"sentiment":"neutral","sentiment_score":0.06138737127184868}],"sentiment":"neutral","sentiment_score":0.027694671813930784,"channel":0,"num_words":7,"start":156.725,"end":161.065},{"sentences":[{"text":"Yeah.","start":160.695,"end":161.095,"sentiment":"neutral","sentiment_score":0.08661052584648132},{"text":"If you","start":161.095,"end":161.835,"sentiment":"neutral","sentiment_score":0.05943584069609642}],"sentiment":"neutral","sentiment_score":0.06849406907955806,"channel":1,"num_words":3,"start":160.695,"end":161.835},{"sentences":[{"text":"The the","start":161.605,"end":161.925,"sentiment":"neutral","sentiment_score":0.037020888179540634}],"sentiment":"neutral","sentiment_score":0.037020888179540634,"channel":0,"num_words":2,"start":161.605,"end":161.925},{"sentences":[{"text":"if","start":161.895,"end":161.975,"sentiment":"neutral","sentiment_score":0.04531244933605194}],"sentiment":"neutral","sentiment_score":0.04531244933605194,"channel":1,"num_words":1,"start":161.895,"end":161.975},{"sentences":[{"text":"vault?","start":161.925,"end":162.425,"sentiment":"neutral","sentiment_score":0.03491360694169998}],"sentiment":"neutral","sentiment_score":0.03491360694169998,"channel":0,"num_words":1,"start":161.925,"end":162.425},{"sentences":[{"text":"you pop him in the email, just introduce the product and offer to have a quick you know, organize some time with him for a quick demo.","start":161.975,"end":169.91501,"sentiment":"neutral","sentiment_score":0.10943567062969561},{"text":"That would be your best chance to sort of get some traction on on if it's something NETGEAR will wants to look at.","start":170.56999,"end":176.26999,"sentiment":"neutral","sentiment_score":0.09333087082790292}],"sentiment":"neutral","sentiment_score":0.10202746272087097,"channel":1,"num_words":50,"start":161.975,"end":176.26999},{"sentences":[{"text":"Alright.","start":176.99501,"end":177.35501,"sentiment":"neutral","sentiment_score":0.16522543132305145},{"text":"Well, I appreciate it, Lee.","start":177.35501,"end":179.095,"sentiment":"neutral","sentiment_score":0.3070432752370834}],"sentiment":"neutral","sentiment_score":0.2834069679180781,"channel":0,"num_words":6,"start":176.99501,"end":179.095},{"sentences":[{"text":"No","start":179.53,"end":179.68999,"sentiment":"neutral","sentiment_score":0.18817377090454104}],"sentiment":"neutral","sentiment_score":0.18817377090454104,"channel":1,"num_words":1,"start":179.53,"end":179.68999},{"sentences":[{"text":"Well,","start":179.55501,"end":179.79501,"sentiment":"neutral","sentiment_score":0.07785249501466751}],"sentiment":"neutral","sentiment_score":0.07785249501466751,"channel":0,"num_words":1,"start":179.55501,"end":179.79501},{"sentences":[{"text":"problem.","start":179.68999,"end":180.18999,"sentiment":"neutral","sentiment_score":0.19277994334697723}],"sentiment":"neutral","sentiment_score":0.19277994334697723,"channel":1,"num_words":1,"start":179.68999,"end":180.18999},{"sentences":[{"text":"thank you for this.","start":179.79501,"end":180.85501,"sentiment":"positive","sentiment_score":0.37797199189662933},{"text":"Yeah.","start":181.155,"end":181.395,"sentiment":"neutral","sentiment_score":0.30865007638931274},{"text":"I really appreciate this.","start":181.395,"end":182.85501,"sentiment":"positive","sentiment_score":0.40253714472055435},{"text":"Get in contact with him, and hopefully, we can get a settlement on this.","start":183.395,"end":187.875,"sentiment":"neutral","sentiment_score":0.23787554140601838},{"text":"But yeah.","start":187.875,"end":188.595,"sentiment":"neutral","sentiment_score":0.2031826674938202}],"sentiment":"neutral","sentiment_score":0.2866923815011978,"channel":0,"num_words":25,"start":179.79501,"end":188.595},{"sentences":[{"text":"Thank you.","start":188.595,"end":189.335,"sentiment":"positive","sentiment_score":0.3417643904685974}],"sentiment":"positive","sentiment_score":0.3417643904685974,"channel":0,"num_words":2,"start":188.595,"end":189.335},{"sentences":[{"text":"No 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you.","start":190.74695,"end":191.14694,"sentiment":"neutral","sentiment_score":0.18453162163496017}],"sentiment":"neutral","sentiment_score":0.20136142273743948,"channel":1,"num_words":3,"start":190.18695,"end":191.14694},{"sentences":[{"text":"You","start":191.08693,"end":191.40694,"sentiment":"neutral","sentiment_score":0.27783286571502686}],"sentiment":"neutral","sentiment_score":0.27783286571502686,"channel":0,"num_words":1,"start":191.08693,"end":191.40694},{"sentences":[{"text":"Bye bye.","start":191.14694,"end":191.88695,"sentiment":"neutral","sentiment_score":0.25835053622722626}],"sentiment":"neutral","sentiment_score":0.25835053622722626,"channel":1,"num_words":2,"start":191.14694,"end":191.88695},{"sentences":[{"text":"take care, mate.","start":191.40694,"end":192.38693,"sentiment":"neutral","sentiment_score":0.13373079399267832}],"sentiment":"neutral","sentiment_score":0.13373079399267832,"channel":0,"num_words":3,"start":191.40694,"end":192.38693}]},"summary":{"result":"success","short":"An agent from an AI MDR platform called Lee to offer a demo of their product, but Lee declined, stating that he already has an associate and that they are using digital agents across a different platform. The agent suggests contacting the chief information security officer at Netcare and provides Lee with his contact details. They agree to organize a quick demo if the pricing is of interest to the CSE."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew.","start_word":1,"end_word":17,"intents":[{"intent":"Check availability","confidence_score":0.7770515}]},{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Thanks.","start_word":1,"end_word":18,"intents":[{"intent":"Record call","confidence_score":0.049240798},{"intent":"Understand reason for calling","confidence_score":0.00022832844}]},{"text":"Please stay on the line. Hello.","start_word":19,"end_word":24,"intents":[{"intent":"Stay on line","confidence_score":0.5048825}]},{"text":"Not for a demo and certainly not not right now.","start_word":101,"end_word":110,"intents":[{"intent":"Give demo","confidence_score":0.032390412}]},{"text":"Now let me have a quick look for so is it one login? One login.","start_word":147,"end_word":161,"intents":[{"intent":"Inquire about login","confidence_score":0.00906381}]},{"text":"This looks like a a potential good option to for us to look into. We're using digital agents across a different platform as well, but this looks specialized, so it's worth looking at. So his email address is daval n, the davalwithann@theend,atnetcare.net.au. Netcare dot net dot a u. Gotcha.","start_word":289,"end_word":337,"intents":[{"intent":"Discuss integration with netcare","confidence_score":0.000021600677}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.05144170671701431},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.3698396682739258},{"text":"Please stay on the line. Hello. Lee speaking. Oh, hi, Lee.","start_word":19,"end_word":29,"sentiment":"neutral","sentiment_score":0.15076850354671478},{"text":"Good day to you.","start_word":30,"end_word":33,"sentiment":"positive","sentiment_score":0.4751340448856354},{"text":"It's Andrew from Vigilance AI. Have I caught Hi. you in a bad time? Sorry, Andrew. Where are you calling from? Oh, yes. Vigilance AI, Ali. We're a AI MDR platform, and, you know, we have actually sent you some emails so so that you will actually know all about us before I call. And I just wanted to check if you're available for a quick demo. Not for a demo and certainly not not right now. Let me have a look at the product. We're actually already using an AI product. Let me have Oh, a look. So it's you mean you guys already have an associate? we do. We're using Huntress. Now let me have a quick look for so is it one login? One login. Is that right? Yes. Well, it's actually called Vigilance AI. I let me see what I sent you. Yes. I think I have been sending you email about this, and one time you we got a reply from you. But, well, of course, you were busy. So just kinda left it off.","start_word":34,"end_word":213,"sentiment":"neutral","sentiment_score":-0.001889547100290656},{"text":"So the best sorry.","start_word":214,"end_word":217,"sentiment":"negative","sentiment_score":-0.3418336808681488},{"text":"I I thought you're talking about a VoIP solution. The best thing to do I I'm not in the security space engine. The best person to spend to send it through is to is to our chief information security officer at Netcare, and his his name is Dhaval, d h a v a l. I'll give you I'll give you his contact details. Oh, yes, please.","start_word":218,"end_word":283,"sentiment":"neutral","sentiment_score":-0.044624027626758274},{"text":"Thank you.","start_word":284,"end_word":285,"sentiment":"positive","sentiment_score":0.5723148584365845},{"text":"So this yeah. This looks like a a potential good option to for us to look into. We're using digital agents across a different platform as well, but this looks specialized, so it's worth looking at. So his email address is daval n, the davalwithann@theend,atnetcare.net.au. Netcare dot net dot a u. Gotcha. Yeah. If you The the if vault? you pop him in the email, just introduce the product and offer to have a quick you know, organize some time with him for a quick demo. That would be your best chance to sort of get some traction on on if it's something NETGEAR will wants to look at. Alright. Well, I appreciate it, Lee. No Well, problem.","start_word":286,"end_word":403,"sentiment":"neutral","sentiment_score":0.1281738132238388},{"text":"thank you for this.","start_word":404,"end_word":407,"sentiment":"positive","sentiment_score":0.38547632098197937},{"text":"Yeah.","start_word":408,"end_word":408,"sentiment":"neutral","sentiment_score":0.30865007638931274},{"text":"I really appreciate this.","start_word":409,"end_word":412,"sentiment":"positive","sentiment_score":0.3984408974647522},{"text":"Get in contact with him, and hopefully, we can get a settlement on this. But yeah.","start_word":413,"end_word":428,"sentiment":"neutral","sentiment_score":0.22581323981285095},{"text":"Thank you.","start_word":429,"end_word":430,"sentiment":"positive","sentiment_score":0.3363625407218933},{"text":"No problem. Alright.","start_word":431,"end_word":433,"sentiment":"neutral","sentiment_score":0.27379530668258667},{"text":"Appreciate Thanks, it.","start_word":434,"end_word":436,"sentiment":"positive","sentiment_score":0.5217297077178955},{"text":"Ingrid. See you. You Bye bye. take care, mate.","start_word":437,"end_word":445,"sentiment":"neutral","sentiment_score":0.23803055783112845}],"average":{"sentiment":"neutral","sentiment_score":0.06990151317573033}}}}