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for calling Modular Walls, Australia's leading manufacturer of outdoor wall and fence solutions where we push beyond boundaries to redefine what's possible. Please note, your call today may be recorded for quality assurance and training purposes. If you'd prefer not to have your call recorded, please let one of our friendly team members know. To speak to a specific Modular Walls team member, please enter their extension now. Otherwise, please choose from the following options.\n\nFor sales and customer service, press 1. For accounts, press 2. For dispatch, press 3. If you'd just like to speak with someone, please hold the line. We'll be right with you.\n\nThank you for holding. A friendly team member Wazalore. Brad speaking. Oh, yeah. If he's available, who's calling?\n\nAlright. No worries. I'll see if I can get through. Modular Walls invented the modular wall over twenty years ago. Since then, we've continued to innovate and expand our product range.\n\nOur wall and fence solutions have been engineered for simplicity, beauty, and performance. Look beyond the boundaries to see what's possible with modular walls today. Thinking Walls and Fences? Our range of premium outdoor walls and fence solutions Sorry. Didn't answer.\n\nIt might just be lunch or something. Yeah. Do you want me to call you back? Call me back later? Alright.\n\nThank you. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Modular Walls, Australia's leading manufacturer of outdoor wall and fence solutions where we push beyond boundaries to redefine what's possible.","start":0.56,"end":9.62,"sentiment":"positive","sentiment_score":0.5513630029947861},{"text":"Please note, your call today may be recorded for quality assurance and training purposes.","start":10.0,"end":14.9,"sentiment":"neutral","sentiment_score":-0.029477018197732314},{"text":"If you'd prefer not to have your call recorded, please let one of our friendly team members know.","start":15.44,"end":20.685,"sentiment":"neutral","sentiment_score":-0.03739529682530297},{"text":"To speak to a specific Modular Walls team member, please enter their extension now.","start":21.145,"end":26.125,"sentiment":"neutral","sentiment_score":0.004887274865593229},{"text":"Otherwise, please choose from the following options.","start":26.505,"end":29.164999,"sentiment":"neutral","sentiment_score":0.0037679140056882587}],"sentiment":"neutral","sentiment_score":0.15382043049229602,"num_words":76,"start":0.56,"end":29.164999},{"sentences":[{"text":"For sales and customer service, press 1.","start":29.544998,"end":32.4,"sentiment":"neutral","sentiment_score":0.011353703481810433},{"text":"For accounts, press 2.","start":32.4,"end":34.1,"sentiment":"neutral","sentiment_score":0.004077574354596436},{"text":"For dispatch, press 3.","start":34.32,"end":36.1,"sentiment":"neutral","sentiment_score":-0.00027146434877067804},{"text":"If you'd just like to speak with someone, please hold the line.","start":36.48,"end":39.86,"sentiment":"neutral","sentiment_score":-0.00897376867942512},{"text":"We'll be right with you.","start":39.92,"end":41.3,"sentiment":"neutral","sentiment_score":0.04367377758026123}],"sentiment":"neutral","sentiment_score":0.006418250879505649,"num_words":32,"start":29.544998,"end":41.3},{"sentences":[{"text":"Thank you for holding.","start":54.415,"end":55.635002,"sentiment":"neutral","sentiment_score":0.3127085641026497},{"text":"A friendly team member Wazalore.","start":55.775,"end":59.09,"sentiment":"neutral","sentiment_score":0.1091512233018875},{"text":"Brad speaking.","start":59.47,"end":60.37,"sentiment":"neutral","sentiment_score":0.04551102593541145},{"text":"Oh, yeah.","start":67.229996,"end":67.97,"sentiment":"neutral","sentiment_score":0.010672997683286667},{"text":"If he's available, who's 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range.","start":87.32,"end":91.259995,"sentiment":"positive","sentiment_score":0.3559398800134659}],"sentiment":"neutral","sentiment_score":0.19472630856738937,"num_words":31,"start":74.775,"end":91.259995},{"sentences":[{"text":"Our wall and fence solutions have been engineered for simplicity, beauty, and performance.","start":91.64,"end":96.06,"sentiment":"positive","sentiment_score":0.41178090755756086},{"text":"Look beyond the boundaries to see what's possible with modular walls today.","start":96.68,"end":100.53999,"sentiment":"neutral","sentiment_score":0.32225409150123596},{"text":"Thinking Walls and Fences?","start":105.495,"end":106.955,"sentiment":"neutral","sentiment_score":0.0660110516473651},{"text":"Our range of premium outdoor walls and fence solutions Sorry.","start":107.495,"end":112.795006,"sentiment":"neutral","sentiment_score":0.03573914244771004},{"text":"Didn't 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Please note, your call today may be recorded for quality assurance and training purposes. If you'd prefer not to have your call recorded, please let one of our friendly team members know. To speak to a specific Modular Walls team member, please enter their extension now. Otherwise, please choose from the following options.\n\nFor sales and customer service, press 1. For accounts, press 2. For dispatch, press 3. If you'd just like to speak with someone, please hold the line. We'll be right with you.\n\nThank you for holding. A friendly team member Wazalore. Brad speaking.\n\nChannel 0: Yes. Good afternoon. I I would like to speak with Alan Liu.\n\nChannel 1: Oh, yeah. If he's available, who's calling?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Alright. No worries. I'll see if I can get through.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Modular Walls invented the modular wall over twenty years ago. Since then, we've continued to innovate and expand our product range. Our wall and fence solutions have been engineered for simplicity, beauty, and performance. Look beyond the boundaries to see what's possible with modular walls today. Thinking Walls and Fences?\n\nOur range of premium outdoor walls and fence solutions Sorry. Didn't answer. It might just be\n\nChannel 0: Mhmm.\n\nChannel 1: lunch or something.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Yeah. Do you\n\nChannel 0: I'll\n\nChannel 1: want me\n\nChannel 0: just\n\nChannel 1: to call you back?\n\nChannel 0: call him back later.\n\nChannel 1: Call me back later? Alright. Thank you. No\n\nChannel 0: Alright.\n\nChannel 1: worries.\n\nChannel 0: Thank you. Alright. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Modular Walls, Australia's leading manufacturer of outdoor wall and fence solutions where we push beyond boundaries to redefine what's possible.","start":0.56,"end":9.62,"sentiment":"positive","sentiment_score":0.5513630029947861},{"text":"Please note, your call today may be recorded for quality assurance and training purposes.","start":10.0,"end":14.9,"sentiment":"neutral","sentiment_score":-0.029477018197732314},{"text":"If you'd prefer not to have your call recorded, please let one of our friendly team members know.","start":15.44,"end":20.685,"sentiment":"neutral","sentiment_score":-0.03739529682530297},{"text":"To speak to a specific Modular Walls team member, please enter their extension now.","start":21.145,"end":26.125,"sentiment":"neutral","sentiment_score":0.004887274865593229},{"text":"Otherwise, please choose from the following 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Liu.","start":63.300003,"end":65.72,"sentiment":"neutral","sentiment_score":0.053593838380442724}],"sentiment":"neutral","sentiment_score":0.07419420965015888,"channel":0,"num_words":12,"start":61.7,"end":65.72},{"sentences":[{"text":"Oh, yeah.","start":67.229996,"end":67.97,"sentiment":"neutral","sentiment_score":0.010672997683286667},{"text":"If he's available, who's calling?","start":68.35,"end":69.97,"sentiment":"neutral","sentiment_score":0.0014406389207579195}],"sentiment":"neutral","sentiment_score":0.004078455710051847,"channel":1,"num_words":7,"start":67.229996,"end":69.97},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":70.82,"end":73.240005,"sentiment":"neutral","sentiment_score":0.012189030088484288}],"sentiment":"neutral","sentiment_score":0.012189030088484288,"channel":0,"num_words":5,"start":70.82,"end":73.240005},{"sentences":[{"text":"Alright.","start":74.775,"end":75.01501,"sentiment":"neutral","sentiment_score":0.02036801725625992},{"text":"No 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answer.","start":112.935005,"end":113.755005,"sentiment":"neutral","sentiment_score":-0.2629483491182327},{"text":"It might just be","start":113.895004,"end":115.32,"sentiment":"neutral","sentiment_score":-0.23507079482078552}],"sentiment":"neutral","sentiment_score":-0.0692992783151567,"channel":1,"num_words":16,"start":107.495,"end":115.32},{"sentences":[{"text":"Mhmm.","start":114.935005,"end":115.435005,"sentiment":"neutral","sentiment_score":-0.1710166335105896}],"sentiment":"neutral","sentiment_score":-0.1710166335105896,"channel":0,"num_words":1,"start":114.935005,"end":115.435005},{"sentences":[{"text":"lunch or something.","start":115.46,"end":116.52,"sentiment":"neutral","sentiment_score":-0.191433255871137}],"sentiment":"neutral","sentiment_score":-0.191433255871137,"channel":1,"num_words":3,"start":115.46,"end":116.52},{"sentences":[{"text":"Alright.","start":116.82287,"end":117.30287,"sentiment":"neutral","sentiment_score":-0.008985169231891632},{"text":"Thank 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you.","start":121.939995,"end":122.34,"sentiment":"neutral","sentiment_score":0.12493375316262245},{"text":"No","start":122.34,"end":122.5,"sentiment":"neutral","sentiment_score":-0.0019483119249343872}],"sentiment":"neutral","sentiment_score":0.017793922685086727,"channel":1,"num_words":8,"start":120.979996,"end":122.5},{"sentences":[{"text":"Alright.","start":122.422874,"end":122.742874,"sentiment":"neutral","sentiment_score":-0.01443641632795334}],"sentiment":"neutral","sentiment_score":-0.01443641632795334,"channel":0,"num_words":1,"start":122.422874,"end":122.742874},{"sentences":[{"text":"worries.","start":122.5,"end":123.0,"sentiment":"neutral","sentiment_score":0.003945562988519669}],"sentiment":"neutral","sentiment_score":0.003945562988519669,"channel":1,"num_words":1,"start":122.5,"end":123.0},{"sentences":[{"text":"Thank you.","start":122.742874,"end":123.48287,"sentiment":"neutral","sentiment_score":0.14049366861581802},{"text":"Alright.","start":123.54287,"end":123.94287,"sentiment":"neutral","sentiment_score":0.10848444700241087},{"text":"Bye bye.","start":123.94287,"end":124.68287,"sentiment":"neutral","sentiment_score":0.09757626056671143}],"sentiment":"neutral","sentiment_score":0.11692486107349395,"channel":0,"num_words":5,"start":122.742874,"end":124.68287},{"sentences":[{"text":"Bye.","start":124.899994,"end":125.399994,"sentiment":"neutral","sentiment_score":0.04643803834915161}],"sentiment":"neutral","sentiment_score":0.04643803834915161,"channel":1,"num_words":1,"start":124.899994,"end":125.399994}]},"summary":{"result":"success","short":"The customer calls Modular Walls and is prompted to select options for sales and customer service. They are then put on hold and listen to a recorded message about recording calls for quality assurance. The customer then speaks to a representative named Brad and asks to speak with Alan Liu, but is put on hold again and asked to call back later."},"intents":{"segments":[{"text":"I I would like to speak with Alan Liu. Oh, yeah.","start_word":122,"end_word":132,"intents":[{"intent":"Speak with alan liu","confidence_score":0.3060343}]},{"text":"Do you I'll want me just to call you back? call him back later. Call me back later?","start_word":230,"end_word":247,"intents":[{"intent":"Call back later","confidence_score":0.33696783}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Modular Walls, Australia's leading manufacturer of outdoor wall and fence solutions where we push beyond boundaries to redefine what's possible.","start_word":0,"end_word":22,"sentiment":"positive","sentiment_score":0.5526899695396423},{"text":"Please note, your call today may be recorded for quality assurance and training purposes. If you'd prefer not to have your call recorded, please let one of our friendly team members know. To speak to a specific Modular Walls team member, please enter their extension now. Otherwise, please choose from the following options. For sales and customer service, press 1. For accounts, press 2. For dispatch, press 3. If you'd just like to speak with someone, please hold the line. We'll be right with you. Thank you for holding. A friendly team member Wazalore. Brad speaking. Yes. Good afternoon. I I would like to speak with Alan Liu. Oh, yeah. If he's available, who's calling? Ronald from Cloud Solution IT. Alright. No worries. I'll see if I can get through. Alright.","start_word":23,"end_word":153,"sentiment":"neutral","sentiment_score":0.014459681697189808},{"text":"Thank you.","start_word":154,"end_word":155,"sentiment":"positive","sentiment_score":0.35609132051467896},{"text":"Modular Walls invented the modular wall over twenty years ago.","start_word":156,"end_word":165,"sentiment":"neutral","sentiment_score":0.2837255597114563},{"text":"Since then, we've continued to innovate and expand our product range. Our wall and fence solutions have been engineered for simplicity, beauty, and performance.","start_word":166,"end_word":189,"sentiment":"positive","sentiment_score":0.38892215490341187},{"text":"Look beyond the boundaries to see what's possible with modular walls today. Thinking Walls and Fences? Our range of premium outdoor walls and fence solutions Sorry. Didn't answer. It might just be Mhmm. lunch or something. Alright. Thank you. Yeah. Do you I'll want me just to call you back? call him back later. Call me back later? Alright. Thank you. No Alright. worries. Thank you. Alright. Bye bye. Bye.","start_word":190,"end_word":259,"sentiment":"neutral","sentiment_score":0.019643589854240417}],"average":{"sentiment":"neutral","sentiment_score":0.10568441442541174}}}}