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The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.48,"end":2.02,"sentiment":"neutral","sentiment_score":-0.31782636791467667},{"text":"The person you are trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.4776085615158081},{"text":"At the tone, please record your message.","start":4.72,"end":6.98,"sentiment":"neutral","sentiment_score":-0.18687854707241058},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.7,"sentiment":"neutral","sentiment_score":-0.17737088104089102}],"sentiment":"neutral","sentiment_score":-0.29839596152305603,"num_words":30,"start":0.48,"end":9.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. This is Abby calling on behalf of Daniel from TectonOne. We are based in Springfield, Brisbane. So we wanted to reach out because we wanted to check if you do have an IT support or an recurring IT issues that don't get properly fixed since we actually help businesses reduce IT costs and improve security. So if you're interested, please reach out as soon as you're available, and we will talk to you guys.\n\nTake care, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.48,"end":2.02,"sentiment":"neutral","sentiment_score":-0.31782636791467667},{"text":"The person you are trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.4776085615158081},{"text":"At the tone, please record your message.","start":4.72,"end":6.98,"sentiment":"neutral","sentiment_score":-0.18687854707241058},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.7,"sentiment":"neutral","sentiment_score":-0.17737088104089102}],"sentiment":"neutral","sentiment_score":-0.29839596152305603,"channel":1,"num_words":30,"start":0.48,"end":9.7},{"sentences":[{"text":"Hi.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.04414939135313034},{"text":"This is Abby calling on behalf of Daniel from TectonOne.","start":11.04,"end":13.86,"sentiment":"neutral","sentiment_score":0.12149391397833824},{"text":"We are based in Springfield, Brisbane.","start":14.48,"end":16.325,"sentiment":"neutral","sentiment_score":0.11423114687204361},{"text":"So we wanted to reach out because we wanted to check if you do have an IT support or an recurring IT issues that don't get properly fixed since we actually help businesses reduce IT costs and improve security.","start":16.625,"end":32.27,"sentiment":"neutral","sentiment_score":0.08887928265791672},{"text":"So if you're interested, please reach out as soon as you're available, and we will talk to you guys.","start":32.73,"end":38.489998,"sentiment":"neutral","sentiment_score":0.1625038303042713}],"sentiment":"neutral","sentiment_score":0.11331120282411575,"channel":0,"num_words":75,"start":10.8,"end":38.489998},{"sentences":[{"text":"Take care, and talk to you soon.","start":38.489998,"end":40.11,"sentiment":"neutral","sentiment_score":0.1844572201371193}],"sentiment":"neutral","sentiment_score":0.1844572201371193,"channel":0,"num_words":7,"start":38.489998,"end":40.11}]},"summary":{"result":"success","short":"Abby, a representative from TectonOne, calls a customer to check if they have IT support or recurring IT issues that can be fixed quickly. She invites the customer to reach out as soon as possible and offers assistance in reducing IT costs and improving security."},"intents":{"segments":[{"text":"So we wanted to reach out because we wanted to check if you do have an IT support or an recurring IT issues that don't get properly fixed since we actually help businesses reduce IT costs and improve security.","start_word":47,"end_word":85,"intents":[{"intent":"Check for it support","confidence_score":0.016650667}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.31681397557258606},{"text":"The person you are trying to reach is not available.","start_word":4,"end_word":13,"sentiment":"negative","sentiment_score":-0.4790962636470794},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi. This is Abby calling on behalf of Daniel from TectonOne. We are based in Springfield, Brisbane. So we wanted to reach out because we wanted to check if you do have an IT support or an recurring IT issues that don't get properly fixed since we actually help businesses reduce IT costs and improve security. So if you're interested, please reach out as soon as you're available, and we will talk to you guys. Take care, and talk to you soon.","start_word":14,"end_word":111,"sentiment":"neutral","sentiment_score":0.06865721195936203}],"average":{"sentiment":"neutral","sentiment_score":0.010753631591796877}}}}