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I'm sorry. Netbook and the Internet connection is still working fine. Can you hear me? Yeah. I I know.\n\nI know. I'm in a not in a good spot with the Internet. Right? Is it okay if I call you tomorrow? Probably, it may take a little time.\n\nOr do you have WhatsApp by any chance? You can call me on WhatsApp. Maybe that works better. What kind of issues? Uh-huh.\n\nThat happens during the evening? No. No. That's okay. You you're contacting the right person.\n\nBut what what's been happening with the power as in what's the challenge when you say all over the place? Yeah. Okay. Yep. Yep.\n\nUh-huh. Uh-huh. Uh-huh. Uh-huh. So is it you're talking about predominantly blackout.\n\nRight? When the when the grid is down, you're having little challenges. You're talking about blackout protection. There are no outages in the area. Okay?\n\nAnd you're facing these challenges. Yep. Uh-huh. Taking on and off. Okay.\n\nThat's weird. Okay. Let me let me have a chat with Jason. Let me have a chat with Jason. I'll and he and Kaye.\n\nAnd how long this been happening? As in how long this thing is yeah. Mhmm. Okay. Okay.\n\nLet me reach out to Clear Energy team tomorrow morning first thing. We'll basically send them all the details of yours. Let them understand what's been happening, and we'll basically, I'll try and come back to you as fast as possible. So is it is it happening right now? Is it happening right now again and again, or is it something which is that's a problem.\n\nOkay. Let Daniel no. No. Daniel, what I'm gonna do is let me talk to Jason quickly and see what, basically, what what would be the quick remedy is so that, basically, we'll put that remedy through straight away. Okay?\n\nLet me talk to Jason first, and I'll come back to you. Okay? No worries. Thanks. Bye.\n\nJust fine. Bye.","paragraphs":[{"sentences":[{"text":"Sir, I'm sorry.","start":0.0,"end":4.24,"sentiment":"neutral","sentiment_score":-0.09796501602977514},{"text":"Netbook and the Internet connection is still working fine.","start":4.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.04762072074744436},{"text":"Can you hear me?","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":-0.0775325233116746},{"text":"Yeah.","start":13.055,"end":13.455,"sentiment":"neutral","sentiment_score":-0.20329731702804563},{"text":"I I know.","start":13.455,"end":15.375,"sentiment":"neutral","sentiment_score":-0.18924549221992493}],"sentiment":"neutral","sentiment_score":-0.09018227108754218,"num_words":20,"start":0.0,"end":15.375},{"sentences":[{"text":"I know.","start":15.375,"end":15.775001,"sentiment":"neutral","sentiment_score":-0.15707411617040634},{"text":"I'm in a not in a good spot with the 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is it you're talking about predominantly blackout.","start":98.345,"end":101.485,"sentiment":"neutral","sentiment_score":-0.08170300163328648}],"sentiment":"neutral","sentiment_score":-0.07921089480320613,"num_words":12,"start":75.705,"end":101.485},{"sentences":[{"text":"Right?","start":101.545006,"end":101.945,"sentiment":"neutral","sentiment_score":-0.07018736004829407},{"text":"When the when the grid is down, you're having little challenges.","start":101.945,"end":105.245,"sentiment":"neutral","sentiment_score":-0.09784039719538255},{"text":"You're talking about blackout protection.","start":105.865005,"end":107.565,"sentiment":"neutral","sentiment_score":-0.035129685699939725},{"text":"There are no outages in the 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tomorrow morning first thing.","start":160.90501,"end":164.505,"sentiment":"neutral","sentiment_score":0.10436854232102633},{"text":"We'll basically send them all the details of yours.","start":164.505,"end":167.04,"sentiment":"neutral","sentiment_score":0.10503080983956654},{"text":"Let them understand what's been happening, and we'll basically, I'll try and come back to you as fast as possible.","start":167.28,"end":171.93999,"sentiment":"neutral","sentiment_score":0.06211646180599928},{"text":"So is it is it happening right now?","start":172.79999,"end":177.54,"sentiment":"neutral","sentiment_score":-0.032282284926623106},{"text":"Is it happening right now again and again, or is it something which is that's a 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If I press green, am I out? Hell hello, Vabs? Yeah. It's a really bad line, Vabs. I can hardly hear you. Well, that's we we're having we're having lots of issues with our power. It's just going on and off. And some of it's staying on and some of it's going off and it's just it's just going all over the place. And I've I've looked at the I've looked at the inverter and it's going from green to orange. I don't know who to contact. So you know how if the power goes out, the the kitchen's supposed to stay on? Well, so the power's going out. Some things are staying on in the kitchen. The kitchen lights are going off. My daughter's bedroom's staying on, and it's just bizarre. It's just bizarre. And it's going coming up going off and then stays off for a couple of minutes, few minutes, and then it's coming back on again. No other house is doing it in the street. Pardon? No. There's no outages in the area. And the t and k switch, and around the side, it's flicking on and off. Okay. It started well, it happened the other night, and we thought it was because we woke up to it, and then it settled, and we thought it was just because there was now there was some fault in the area somewhere. But it started again tonight, and all the lights are on in the houses around that around us. It it's definitely got to do with the with the battery or the the inverter. It's definitely something to do with that. So we gotta put up with this all night then, Jay, Beth? Pardon? Oh, got you. I can't we can hear. Sorry, babe. Yep. Yeah. Yep. Yeah. Okay. Right. Right. Thanks, Bebs. Okay. 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If I press green, am I out? Hell hello, Vabs? Yeah. It's a really bad line, Vabs.\n\nI can hardly hear you. Well, that's we we're having we're having lots of issues with our power. It's just going on and off. And some of it's staying on and some of it's going off and it's just it's just going all over the place. And I've I've looked at the I've looked at the inverter and it's going from green to orange.\n\nI don't know who to contact. So you know how if the power goes out, the the kitchen's supposed to stay on? Well, so the power's going out. Some things are staying on in the kitchen. The kitchen lights are going off.\n\nMy daughter's bedroom's staying on, and it's just bizarre. It's just bizarre. And it's going coming up going off and then stays off for a couple of minutes, few minutes, and then it's coming back on again. No other house is doing it in the street. Pardon?\n\nNo. There's no outages in the area. And the t and k switch, and around the side, it's flicking on and off. 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Netbook\n\nChannel 1: If\n\nChannel 0: and\n\nChannel 1: I press\n\nChannel 0: the Internet\n\nChannel 1: green,\n\nChannel 0: connection\n\nChannel 1: am I\n\nChannel 0: is still\n\nChannel 1: out?\n\nChannel 0: working fine.\n\nChannel 1: Hell hello, Vabs?\n\nChannel 0: Can you hear me?\n\nChannel 1: Yeah. It's a really bad line, Vabs. I can hardly\n\nChannel 0: Yeah.\n\nChannel 1: hear\n\nChannel 0: I\n\nChannel 1: you.\n\nChannel 0: I know. I know. I'm in a not in a good spot with the Internet. Right? Is it okay if I call you tomorrow?\n\nProbably, it may take a little time. Or do you have WhatsApp by any chance? You can call me on WhatsApp. Maybe\n\nChannel 1: Well, that's we\n\nChannel 0: that\n\nChannel 1: we're\n\nChannel 0: works\n\nChannel 1: having\n\nChannel 0: better.\n\nChannel 1: we're having lots of issues with our power. It's just going on and off. And\n\nChannel 0: What\n\nChannel 1: some\n\nChannel 0: kind\n\nChannel 1: of\n\nChannel 0: of\n\nChannel 1: it's\n\nChannel 0: issues?\n\nChannel 1: staying on and some of it's going off and it's just it's just going all over the place. And I've I've looked at the I've looked at the inverter and it's going from green to orange.\n\nChannel 0: Uh-huh. That happens during the evening?\n\nChannel 1: I don't know who to contact.\n\nChannel 0: No. No. That's okay. You you're contacting the right person. But what what's been happening with the power as in what's the challenge when\n\nChannel 1: So\n\nChannel 0: you say all over\n\nChannel 1: you know\n\nChannel 0: the\n\nChannel 1: how\n\nChannel 0: place?\n\nChannel 1: if the\n\nChannel 0: Yeah.\n\nChannel 1: power goes out, the the kitchen's supposed to stay on?\n\nChannel 0: Okay.\n\nChannel 1: Well, so the\n\nChannel 0: Yep.\n\nChannel 1: power's\n\nChannel 0: Yep.\n\nChannel 1: going out. Some things are\n\nChannel 0: Uh-huh.\n\nChannel 1: staying on in the kitchen. The kitchen lights are going off. My daughter's\n\nChannel 0: Uh-huh.\n\nChannel 1: bedroom's staying\n\nChannel 0: Uh-huh.\n\nChannel 1: on, and it's just bizarre. It's just bizarre. And it's going coming up going off and then stays off for a couple of minutes, few minutes, and then it's coming back on again. No other house is doing it in the street.\n\nChannel 0: Uh-huh. So is it you're talking about predominantly blackout. Right? When the when the grid is down, you're having\n\nChannel 1: Pardon?\n\nChannel 0: little challenges. You're\n\nChannel 1: No.\n\nChannel 0: talking\n\nChannel 1: There's\n\nChannel 0: about\n\nChannel 1: no\n\nChannel 0: blackout\n\nChannel 1: outages\n\nChannel 0: protection.\n\nChannel 1: in the area.\n\nChannel 0: There are no outages in the area. Okay? And you're\n\nChannel 1: And\n\nChannel 0: facing\n\nChannel 1: the\n\nChannel 0: these\n\nChannel 1: t\n\nChannel 0: challenges.\n\nChannel 1: and k switch, and around the side,\n\nChannel 0: Yep.\n\nChannel 1: it's flicking on and off.\n\nChannel 0: Uh-huh. Taking on and off. Okay. That's weird. Okay.\n\nLet me let me have a chat with Jason. Let me have a chat with Jason. I'll and\n\nChannel 1: Okay.\n\nChannel 0: he and Kaye. And how long this been happening? As in\n\nChannel 1: It\n\nChannel 0: how long\n\nChannel 1: started\n\nChannel 0: this thing\n\nChannel 1: well,\n\nChannel 0: is\n\nChannel 1: it happened the other night, and we thought it\n\nChannel 0: yeah.\n\nChannel 1: was because we woke up to it, and then it settled, and we thought it was just because there was now there was some fault in the area somewhere. But it started again tonight, and all the lights are on in the houses around that around us. It it's definitely got to do with the with the battery or the\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: the inverter. It's definitely something to do with that.\n\nChannel 0: Okay. Let me reach out to Clear Energy team tomorrow morning first thing. We'll basically send them all the details of yours. Let them understand what's been happening, and we'll basically, I'll try and come back to you as fast as possible.\n\nChannel 1: So we gotta put up\n\nChannel 0: So\n\nChannel 1: with this all night then, Jay, Beth?\n\nChannel 0: is it is it happening right now?\n\nChannel 1: Pardon?\n\nChannel 0: Is it happening right now again and again, or is it something\n\nChannel 1: Oh,\n\nChannel 0: which\n\nChannel 1: got\n\nChannel 0: is\n\nChannel 1: you. I can't we can hear.\n\nChannel 0: that's a problem. Okay. Let\n\nChannel 1: Sorry, babe.\n\nChannel 0: Daniel no. No. Daniel, what I'm gonna do is let me talk to Jason quickly and\n\nChannel 1: Yep.\n\nChannel 0: see what, basically, what what would be the quick remedy is so that, basically, we'll put that\n\nChannel 1: Yeah.\n\nChannel 0: remedy through straight away. Okay? Let me talk\n\nChannel 1: Yep.\n\nChannel 0: to Jason first, and I'll come back to you. Okay?\n\nChannel 1: Yeah. Okay. Right. Right. Thanks,\n\nChannel 0: No worries.\n\nChannel 1: Bebs.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Okay.\n\nChannel 0: Just fine. 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can't we can hear.","start":182.67,"end":184.05,"sentiment":"negative","sentiment_score":-0.4159968614578247}],"sentiment":"negative","sentiment_score":-0.3706657613317172,"channel":1,"num_words":6,"start":182.43,"end":184.05},{"sentences":[{"text":"that's a problem.","start":185.02501,"end":185.925,"sentiment":"negative","sentiment_score":-0.4056696693102519},{"text":"Okay.","start":185.985,"end":186.30501,"sentiment":"neutral","sentiment_score":-0.12566186487674713},{"text":"Let","start":186.30501,"end":186.625,"sentiment":"neutral","sentiment_score":-0.1277546584606171}],"sentiment":"neutral","sentiment_score":-0.29408510625362394,"channel":0,"num_words":5,"start":185.02501,"end":186.625},{"sentences":[{"text":"Sorry, babe.","start":186.445,"end":187.265,"sentiment":"neutral","sentiment_score":-0.1508406475186348}],"sentiment":"neutral","sentiment_score":-0.1508406475186348,"channel":1,"num_words":2,"start":186.445,"end":187.265},{"sentences":[{"text":"Daniel no.","start":186.945,"end":188.145,"sentiment":"neutral","sentiment_score":-0.07075394690036774},{"text":"No.","start":188.145,"end":188.645,"sentiment":"neutral","sentiment_score":-0.08108612895011902},{"text":"Daniel, what I'm gonna do is let me talk to Jason quickly and","start":188.945,"end":192.78,"sentiment":"neutral","sentiment_score":-0.023339926480100706}],"sentiment":"neutral","sentiment_score":-0.03287581668701023,"channel":0,"num_words":16,"start":186.945,"end":192.78},{"sentences":[{"text":"Yep.","start":192.765,"end":193.265,"sentiment":"neutral","sentiment_score":-0.014978451654314997}],"sentiment":"neutral","sentiment_score":-0.014978451654314997,"channel":1,"num_words":1,"start":192.765,"end":193.265},{"sentences":[{"text":"see what, basically, what what would be the quick remedy is so that, basically, we'll put that","start":192.78,"end":200.22,"sentiment":"neutral","sentiment_score":-0.03396302072660012}],"sentiment":"neutral","sentiment_score":-0.03396302072660012,"channel":0,"num_words":17,"start":192.78,"end":200.22},{"sentences":[{"text":"Yeah.","start":200.18,"end":200.68,"sentiment":"neutral","sentiment_score":-0.02794932946562767}],"sentiment":"neutral","sentiment_score":-0.02794932946562767,"channel":1,"num_words":1,"start":200.18,"end":200.68},{"sentences":[{"text":"remedy through straight away.","start":200.22,"end":201.42,"sentiment":"neutral","sentiment_score":-0.03641272056847811},{"text":"Okay?","start":201.42,"end":201.82,"sentiment":"neutral","sentiment_score":0.011728610843420029},{"text":"Let me talk","start":201.82,"end":202.38,"sentiment":"neutral","sentiment_score":0.02855730677644412}],"sentiment":"neutral","sentiment_score":-0.006031293887645006,"channel":0,"num_words":8,"start":200.22,"end":202.38},{"sentences":[{"text":"Yep.","start":202.34,"end":202.84,"sentiment":"neutral","sentiment_score":0.019824465736746788}],"sentiment":"neutral","sentiment_score":0.019824465736746788,"channel":1,"num_words":1,"start":202.34,"end":202.84},{"sentences":[{"text":"to Jason first, and I'll come back to you.","start":202.38,"end":203.98,"sentiment":"neutral","sentiment_score":0.04277191352513102},{"text":"Okay?","start":203.98,"end":204.48,"sentiment":"neutral","sentiment_score":0.02757047861814499}],"sentiment":"neutral","sentiment_score":0.04125177003443241,"channel":0,"num_words":10,"start":202.38,"end":204.48},{"sentences":[{"text":"Yeah.","start":204.18,"end":204.42,"sentiment":"neutral","sentiment_score":0.04172505438327789},{"text":"Okay.","start":204.42,"end":204.92,"sentiment":"neutral","sentiment_score":0.07685326039791107},{"text":"Right.","start":204.98,"end":205.29999,"sentiment":"neutral","sentiment_score":0.11259360611438753},{"text":"Right.","start":205.29999,"end":205.7,"sentiment":"neutral","sentiment_score":0.1662445366382599},{"text":"Thanks,","start":205.7,"end":206.18,"sentiment":"positive","sentiment_score":0.3334008455276489}],"sentiment":"neutral","sentiment_score":0.14616346061229707,"channel":1,"num_words":5,"start":204.18,"end":206.18},{"sentences":[{"text":"No worries.","start":205.74,"end":206.48,"sentiment":"neutral","sentiment_score":0.2681330740451813}],"sentiment":"neutral","sentiment_score":0.2681330740451813,"channel":0,"num_words":2,"start":205.74,"end":206.48},{"sentences":[{"text":"Bebs.","start":206.18,"end":206.68,"sentiment":"neutral","sentiment_score":0.2355772852897644}],"sentiment":"neutral","sentiment_score":0.2355772852897644,"channel":1,"num_words":1,"start":206.18,"end":206.68},{"sentences":[{"text":"Thanks.","start":206.54001,"end":206.86,"sentiment":"neutral","sentiment_score":0.33274906873703003},{"text":"Bye.","start":206.86,"end":207.26001,"sentiment":"neutral","sentiment_score":0.22391852736473083}],"sentiment":"neutral","sentiment_score":0.27833379805088043,"channel":0,"num_words":2,"start":206.54001,"end":207.26001},{"sentences":[{"text":"Okay.","start":207.02895,"end":207.52895,"sentiment":"neutral","sentiment_score":0.1904381513595581}],"sentiment":"neutral","sentiment_score":0.1904381513595581,"channel":1,"num_words":1,"start":207.02895,"end":207.52895},{"sentences":[{"text":"Just fine.","start":207.26001,"end":207.74,"sentiment":"neutral","sentiment_score":0.24458210170269012},{"text":"Bye.","start":207.74,"end":208.11894,"sentiment":"neutral","sentiment_score":0.12775437533855438}],"sentiment":"neutral","sentiment_score":0.2056395262479782,"channel":0,"num_words":3,"start":207.26001,"end":208.11894},{"sentences":[{"text":"Bye.","start":207.98894,"end":208.48894,"sentiment":"neutral","sentiment_score":-0.06946659833192825}],"sentiment":"neutral","sentiment_score":-0.06946659833192825,"channel":1,"num_words":1,"start":207.98894,"end":208.48894}]},"summary":{"result":"success","short":"The customer is experiencing issues with their power in their area and is experiencing multiple outages. They have tried various solutions, including checking their power supplies and checking their inverter, but have not received any resolution. The agent will follow up with the customer and try to find a quick solution."},"intents":{"segments":[{"text":"There are no outages in the area. Okay?","start_word":318,"end_word":325,"intents":[{"intent":"Fix outages","confidence_score":0.03856646}]}]},"sentiments":{"segments":[{"text":"Sir, Hello? I'm sorry. Netbook If and I press the Internet green, connection am is I still out? working fine. Hell hello, Vabs? Can you hear me? Yeah.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":-0.06708334386348724},{"text":"It's a really bad line, Vabs. I can hardly Yeah.","start_word":28,"end_word":37,"sentiment":"negative","sentiment_score":-0.5167776942253113},{"text":"hear I you. I know. I know. I'm in a not in a good spot with the Internet. Right? Is it okay if I call you tomorrow? Probably, it may take a little time. Or do you have WhatsApp by any chance? You can call me on WhatsApp. Maybe Well, that's we that we're works having better. we're having lots of issues with our power. It's just going on and off. And What some kind of of it's issues? staying on and some of it's going off and it's just it's just going all over the place. And I've I've looked at the I've looked at the inverter and it's going from green to orange. Uh-huh. That happens during the evening? I don't know who to contact. No. No. That's okay. You you're contacting the right person. But what what's been happening with the power as in what's the challenge when So you say all over you know the how place? if the Yeah. power goes out, the the kitchen's supposed to stay on? Okay. Well, so the Yep. power's Yep. going out. Some things are Uh-huh. staying on in the kitchen. The kitchen lights are going off. My daughter's Uh-huh. bedroom's staying Uh-huh. on, and it's just bizarre.","start_word":38,"end_word":246,"sentiment":"neutral","sentiment_score":-0.127704456448555},{"text":"It's just bizarre.","start_word":247,"end_word":249,"sentiment":"negative","sentiment_score":-0.3355349004268646},{"text":"And it's going coming up going off and then stays off for a couple of minutes, few minutes, and then it's coming back on again. No other house is doing it in the street. Uh-huh. So is it you're talking about predominantly blackout. Right? When the when the grid is down, you're having Pardon? little challenges. You're No. talking There's about no blackout outages protection. in the area. There are no outages in the area. Okay? And you're And facing the these t challenges. and k switch, and around the side, Yep. it's flicking on and off. Uh-huh. Taking on and off. Okay. That's weird. Okay. Let me let me have a chat with Jason. Let me have a chat with Jason. I'll and Okay. he and Kaye. And how long this been happening? As in It how long started this thing well, is it happened the other night, and we thought it yeah. was because we woke up to it, and then it settled, and we thought it was just because there was now there was some fault in the area somewhere. But it started again tonight, and all the lights are on in the houses around that around us. It it's definitely got to do with the with the battery or the Mhmm. Okay. the inverter. It's definitely something to do with that. Okay. Let me reach out to Clear Energy team tomorrow morning first thing. We'll basically send them all the details of yours. Let them understand what's been happening, and we'll basically, I'll try and come back to you as fast as possible. So we gotta put up So with this all night then, Jay, Beth? is it is it happening right now? Pardon? Is it happening right now again and again, or is it something Oh, which got is you.","start_word":250,"end_word":554,"sentiment":"neutral","sentiment_score":-0.05769812710216788},{"text":"I can't we can hear. that's a problem.","start_word":555,"end_word":562,"sentiment":"negative","sentiment_score":-0.41315633058547974},{"text":"Okay. Let Sorry, babe. Daniel no. No. Daniel, what I'm gonna do is let me talk to Jason quickly and Yep. see what, basically, what what would be the quick remedy is so that, basically, we'll put that Yeah. remedy through straight away. Okay? Let me talk Yep. to Jason first, and I'll come back to you. Okay? Yeah. Okay. Right. Right. Thanks, No worries. Bebs. Thanks. Bye. Okay. Just fine. Bye. Bye.","start_word":563,"end_word":635,"sentiment":"neutral","sentiment_score":0.03407281463685101}],"average":{"sentiment":"neutral","sentiment_score":-0.08653491792224702}}}}