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who?","start":11.92,"end":12.32,"sentiment":"neutral","sentiment_score":0.005896216258406639},{"text":"Sorry?","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.005060521885752678}],"sentiment":"neutral","sentiment_score":0.005617651467521985,"channel":1,"num_words":3,"start":11.92,"end":12.82},{"sentences":[{"text":"Daniel from Techno one, ma'am.","start":13.505,"end":15.105,"sentiment":"neutral","sentiment_score":0.021094490587711335},{"text":"We're actually based in Springfield, Brisbane.","start":15.105,"end":17.365,"sentiment":"neutral","sentiment_score":0.034109641797840595},{"text":"So we wanted to reach out to ask you if you do have IT issues or 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do have our internal IT team.","start":25.794998,"end":27.555,"sentiment":"neutral","sentiment_score":0.12474699637719563},{"text":"Thank you so","start":27.555,"end":28.115,"sentiment":"positive","sentiment_score":0.5395200848579407}],"sentiment":"neutral","sentiment_score":0.24917892292141913,"channel":1,"num_words":10,"start":25.794998,"end":28.115},{"sentences":[{"text":"IT.","start":28.084877,"end":28.584877,"sentiment":"positive","sentiment_score":0.4638342559337616}],"sentiment":"positive","sentiment_score":0.4638342559337616,"channel":0,"num_words":1,"start":28.084877,"end":28.584877},{"sentences":[{"text":"much.","start":28.115,"end":28.615,"sentiment":"positive","sentiment_score":0.39079803228378296}],"sentiment":"positive","sentiment_score":0.39079803228378296,"channel":1,"num_words":1,"start":28.115,"end":28.615},{"sentences":[{"text":"So far as the okay.","start":28.884876,"end":29.844875,"sentiment":"neutral","sentiment_score":0.24184951186180115},{"text":"Thank you.","start":29.844875,"end":30.324875,"sentiment":"positive","sentiment_score":0.5877939760684967},{"text":"Take care.","start":30.324875,"end":30.964876,"sentiment":"positive","sentiment_score":0.47938522696495056},{"text":"Bye bye.","start":30.964876,"end":31.319937,"sentiment":"neutral","sentiment_score":0.18225408345460892}],"sentiment":"positive","sentiment_score":0.33710128475319256,"channel":0,"num_words":11,"start":28.884876,"end":31.319937}]},"summary":{"result":"success","short":"Abby from Techno One calls Liberty to ask if they have IT issues or recurring ones. She introduces Daniel from Liberty and asks if they have IT issues. The call ends with Abby thanking Daniel and saying goodbye."},"intents":{"segments":[{"text":"So we wanted to reach out to ask you if you do have IT issues or recurring No.","start_word":39,"end_word":56,"intents":[{"intent":"Contact request","confidence_score":0.000892502}]}]},"sentiments":{"segments":[{"text":"Good morning. Liberty. Hi, This ma'am. Good morning. This is Abby. I'm calling is on behalf of Daniel from Techno One. Alex. On behalf Hello? of who? Sorry? Daniel from Techno one, ma'am. We're actually based in Springfield, Brisbane. So we wanted to reach out to ask you if you do have IT issues or recurring No. We're IT all issues good.","start_word":0,"end_word":61,"sentiment":"neutral","sentiment_score":0.06897098571062088},{"text":"Thank you.","start_word":62,"end_word":63,"sentiment":"positive","sentiment_score":0.4348421096801758},{"text":"We with do your we do have our internal IT team.","start_word":64,"end_word":74,"sentiment":"neutral","sentiment_score":0.12188047170639038},{"text":"Thank you so IT. much.","start_word":75,"end_word":79,"sentiment":"positive","sentiment_score":0.4754035770893097},{"text":"So far as the okay.","start_word":80,"end_word":84,"sentiment":"neutral","sentiment_score":0.25551337003707886},{"text":"Thank you. Take care.","start_word":85,"end_word":88,"sentiment":"positive","sentiment_score":0.523401141166687},{"text":"Bye bye.","start_word":89,"end_word":90,"sentiment":"neutral","sentiment_score":0.20054788887500763}],"average":{"sentiment":"neutral","sentiment_score":0.1377685142285896}}}}