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It's Larissa from Oakview Financial. I was just reaching out wanting to get in contact with you with regards to your personal contributions into your super fund. We submitted a notice of intention to claim on in June, and there was one sneaky contribution that made it in after that claim was submitted. And I was just wanting to reach out and touch base with you to see whether you wanted to update the the claim to include that extra $200 based on whether you've done your tax return yet or or where things sat.\n\nIf you would be able to give me a callback on 130160796, or please feel free to email in to either our info line or Dana directly, that would be appreciated. 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Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"you","start":0.16,"end":0.39999998,"confidence":0.62841797,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.43254148960113525},{"word":"are","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.32669597864151},{"word":"calling","start":0.48,"end":0.98,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.3591129183769226},{"word":"is","start":1.12,"end":1.36,"confidence":0.9980469,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.42064985632896423},{"word":"not","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.457977831363678},{"word":"available","start":1.5999999,"end":2.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4914490282535553},{"word":"please","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3844195604324341},{"word":"leave","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2658226490020752},{"word":"a","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3129130005836487},{"word":"short","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.1958290338516235},{"word":"message","start":3.6799998,"end":4.18,"confidence":0.93066406,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2321401089429855},{"word":"and","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1798323690891266},{"word":"it","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2110128104686737},{"word":"will","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.14597144722938538},{"word":"be","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.14404886960983276},{"word":"sent","start":4.88,"end":5.2799997,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1442212462425232},{"word":"as","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.17214590311050415},{"word":"an","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.172459676861763},{"word":"audio","start":5.6,"end":6.0,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.17223861813545227},{"word":"message","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.24224291741847992}],"paragraphs":{"transcript":"\nYou are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"You are calling is not available.","start":0.16,"end":2.1,"sentiment":"negative","sentiment_score":-0.41473785042762756},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.6399999,"end":6.5,"sentiment":"neutral","sentiment_score":-0.21252130078417913}],"sentiment":"neutral","sentiment_score":-0.27318626567721366,"num_words":20,"start":0.16,"end":6.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi. It's Larissa from Oakview Financial. I was just reaching out wanting to get in contact with you with regards to your personal contributions into your super fund. We submitted a notice of intention to claim on in June, and there was one sneaky contribution that made it in after that claim was submitted. And I was just wanting to reach out and touch base with you to see whether you wanted to update the the claim to include that extra $200 based on whether you've done your tax return yet or or where things sat.\n\nIf you would be able to give me a callback on 130160796, or please feel free to email in to either our info line or Dana directly, that would be appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"You are calling is not available.","start":0.16,"end":2.1,"sentiment":"negative","sentiment_score":-0.41473785042762756},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.6399999,"end":6.5,"sentiment":"neutral","sentiment_score":-0.21252130078417913}],"sentiment":"neutral","sentiment_score":-0.27318626567721366,"channel":1,"num_words":20,"start":0.16,"end":6.5},{"sentences":[{"text":"Hi.","start":8.559999,"end":8.96,"sentiment":"neutral","sentiment_score":0.0492788627743721},{"text":"It's Larissa from Oakview Financial.","start":8.96,"end":10.9,"sentiment":"neutral","sentiment_score":0.09059594422578812},{"text":"I was just reaching out wanting to get in contact with you with regards to your personal contributions into your super fund.","start":11.44,"end":22.815,"sentiment":"neutral","sentiment_score":0.16384864869442853},{"text":"We submitted a notice of intention to claim on in June, and there was one sneaky contribution that made it in after that claim was submitted.","start":22.955,"end":34.12,"sentiment":"neutral","sentiment_score":-0.18677681011076158},{"text":"And I was just wanting to reach out and touch base with you to see whether you wanted to update the the claim to include that extra $200 based on whether you've done your tax return yet or or where things sat.","start":34.66,"end":50.295,"sentiment":"neutral","sentiment_score":0.01726221346429416}],"sentiment":"neutral","sentiment_score":-0.0002526587729031838,"channel":0,"num_words":96,"start":8.559999,"end":50.295},{"sentences":[{"text":"If you would be able to give me a callback on 130160796, or please feel free to email in to either our info line or Dana directly, that would be appreciated.","start":50.594997,"end":65.41,"sentiment":"neutral","sentiment_score":0.19191410368488682},{"text":"Thank you.","start":65.630005,"end":66.37,"sentiment":"positive","sentiment_score":0.4910997152328491}],"sentiment":"neutral","sentiment_score":0.21004656499082391,"channel":0,"num_words":33,"start":50.594997,"end":66.37}]},"summary":{"result":"success","short":"A representative from Oakview Financial named Larissa calls a customer to follow up on their personal contributions to their super fund. Larissa explains that there was a sneaky contribution made to the fund in June and offers to update the claim to include it based on the customer's tax return or via email. Larissa provides contact information for the customer to reach out with their questions."},"intents":{"segments":[{"text":"We submitted a notice of intention to claim on in June, and there was one sneaky contribution that made it in after that claim was submitted. And I was just wanting to reach out and touch base with you to see whether you wanted to update the the claim to include that extra $200 based on whether you've done your tax return yet or or where things sat.","start_word":48,"end_word":115,"intents":[{"intent":"Update claim","confidence_score":0.45119113}]},{"text":"If you would be able to give me a callback on 130160796, or please feel free to email in to either our info line or Dana directly, that would be appreciated. Thank you.","start_word":116,"end_word":148,"intents":[{"intent":"Request callback","confidence_score":0.9057163}]}]},"sentiments":{"segments":[{"text":"You are calling is not available.","start_word":0,"end_word":5,"sentiment":"negative","sentiment_score":-0.42569658160209656},{"text":"Please leave a short message, and it will be sent as an audio message. Hi. It's Larissa from Oakview Financial. I was just reaching out wanting to get in contact with you with regards to your personal contributions into your super fund. We submitted a notice of intention to claim on in June, and there was one sneaky contribution that made it in after that claim was submitted. And I was just wanting to reach out and touch base with you to see whether you wanted to update the the claim to include that extra $200 based on whether you've done your tax return yet or or where things sat. 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