{"metadata":{"transaction_key":"deprecated","request_id":"019f405e-d1c4-7bc3-9d61-8cd7cc400ac7","sha256":"ecb8390cab3361f1fb6d1cfd55a4b1fa63e3c1e078d95bf775ce054e8e56c855","created":"2026-07-08T06:16:24.828Z","duration":23.687937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":80,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":95,"output_tokens":95},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":95,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Anthony. It's Andrew from Vigilance AI. I I hope I didn't caught you in a bad time. Vigilance AI. Anthony, we help businesses stay protected from cyber threats without needing to build you mean you're all set up?","confidence":0.99609375,"words":[{"word":"hi","start":3.28,"end":3.6,"confidence":0.9970703,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.06950770318508148},{"word":"anthony","start":3.6,"end":4.1,"confidence":0.9914551,"punctuated_word":"Anthony.","sentiment":"neutral","sentiment_score":0.0470905676484108},{"word":"it's","start":4.24,"end":4.56,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06499623507261276},{"word":"andrew","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.07401851564645767},{"word":"from","start":4.88,"end":5.2,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08914700895547867},{"word":"vigilance","start":5.2,"end":5.7,"confidence":0.984375,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.09447252005338667},{"word":"ai","start":5.7599998,"end":6.2599998,"confidence":0.84106445,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.08558031171560287},{"word":"i","start":6.56,"end":6.8799996,"confidence":0.5073242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06513748317956924},{"word":"i","start":6.8799996,"end":7.2,"confidence":0.63134766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05096632242202759},{"word":"hope","start":7.2,"end":7.44,"confidence":0.95703125,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.1157701462507248},{"word":"i","start":7.44,"end":7.52,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024021171033382416},{"word":"didn't","start":7.52,"end":7.8399997,"confidence":0.98657227,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":0.05356757342815399},{"word":"caught","start":7.8399997,"end":8.0,"confidence":0.69628906,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":0.0288611501455307},{"word":"you","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0052431076765060425},{"word":"in","start":8.16,"end":8.32,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.060286954045295715},{"word":"a","start":8.32,"end":8.4,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02896588295698166},{"word":"bad","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.11879267543554306},{"word":"time","start":8.639999,"end":9.139999,"confidence":0.9941406,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.04827384650707245},{"word":"vigilance","start":12.0,"end":12.5,"confidence":0.9506836,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.046339213848114014},{"word":"ai","start":12.719999,"end":13.219999,"confidence":0.80615234,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.03962138295173645},{"word":"anthony","start":14.262875,"end":14.662875,"confidence":0.98583984,"punctuated_word":"Anthony,","sentiment":"neutral","sentiment_score":0.04661862552165985},{"word":"we","start":14.662875,"end":14.902875,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07429778575897217},{"word":"help","start":14.902875,"end":15.222875,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1038159504532814},{"word":"businesses","start":15.222875,"end":15.722875,"confidence":0.99902344,"punctuated_word":"businesses","sentiment":"neutral","sentiment_score":0.08388297259807587},{"word":"stay","start":15.782875,"end":16.022875,"confidence":0.99609375,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.09812359511852264},{"word":"protected","start":16.022875,"end":16.522875,"confidence":1.0,"punctuated_word":"protected","sentiment":"neutral","sentiment_score":0.09366345405578612},{"word":"from","start":16.662874,"end":16.982876,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08343052864074707},{"word":"cyber","start":16.982876,"end":17.382875,"confidence":0.9980469,"punctuated_word":"cyber","sentiment":"neutral","sentiment_score":0.0767180323600769},{"word":"threats","start":17.382875,"end":17.862875,"confidence":0.92333984,"punctuated_word":"threats","sentiment":"neutral","sentiment_score":0.05402544140815735},{"word":"without","start":17.862875,"end":18.182875,"confidence":0.9970703,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.059673599898815155},{"word":"needing","start":18.182875,"end":18.582874,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.01295589841902256},{"word":"to","start":18.582874,"end":18.662874,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024664293974637985},{"word":"build","start":18.662874,"end":19.162874,"confidence":0.99609375,"punctuated_word":"build","sentiment":"neutral","sentiment_score":0.023093238472938538},{"word":"you","start":21.462875,"end":21.622875,"confidence":0.7993164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.169829860329628},{"word":"mean","start":21.622875,"end":21.782875,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.04436202347278595},{"word":"you're","start":21.782875,"end":22.282875,"confidence":0.8198242,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.109808087348938},{"word":"all","start":22.342875,"end":22.502874,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1363758146762848},{"word":"set","start":22.502874,"end":22.742874,"confidence":0.9819336,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.15736261010169983},{"word":"up","start":22.742874,"end":23.242874,"confidence":0.9926758,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":0.0832563191652298}],"paragraphs":{"transcript":"\nHi, Anthony. It's Andrew from Vigilance AI. I I hope I didn't caught you in a bad time. Vigilance AI. Anthony, we help businesses stay protected from cyber threats without needing to build you mean you're all set up?","paragraphs":[{"sentences":[{"text":"Hi, Anthony.","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.05829913541674614},{"text":"It's Andrew from Vigilance AI.","start":4.24,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.08164291828870773},{"text":"I I hope I didn't caught you in a bad time.","start":6.56,"end":9.139999,"sentiment":"neutral","sentiment_score":0.015755370259284973},{"text":"Vigilance AI.","start":12.0,"end":13.219999,"sentiment":"neutral","sentiment_score":0.04298029839992523},{"text":"Anthony, we help businesses stay protected from cyber threats without needing to build you mean you're all set up?","start":14.262875,"end":23.242874,"sentiment":"neutral","sentiment_score":0.0808399016723821}],"sentiment":"neutral","sentiment_score":0.05948822214626349,"num_words":39,"start":3.28,"end":23.242874}]}}]},{"alternatives":[{"transcript":"Hi. Anthony speaking. For her from where? No. I'm okay. Thank you. We're all good. Thank you very much. Cheers. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.0,"end":0.5,"confidence":0.7546387,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.013399509713053703},{"word":"anthony","start":0.96,"end":1.36,"confidence":0.99609375,"punctuated_word":"Anthony","sentiment":"neutral","sentiment_score":0.009126275777816772},{"word":"speaking","start":1.36,"end":1.86,"confidence":0.9970703,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.012903044000267982},{"word":"for","start":9.44,"end":9.679999,"confidence":0.3046875,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.012977134436368942},{"word":"her","start":9.679999,"end":9.76,"confidence":0.39501953,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.021796394139528275},{"word":"from","start":9.92,"end":10.16,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.015630967915058136},{"word":"where","start":10.16,"end":10.66,"confidence":0.99853516,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":0.024249006062746048},{"word":"no","start":18.082874,"end":18.242874,"confidence":0.6843262,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.01241266168653965},{"word":"i'm","start":18.242874,"end":18.482874,"confidence":0.9890137,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03061157464981079},{"word":"okay","start":18.482874,"end":18.882874,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.05725792050361633},{"word":"thank","start":18.882874,"end":19.042875,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43914392590522766},{"word":"you","start":19.042875,"end":19.282875,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6042639017105103},{"word":"we're","start":19.282875,"end":19.522875,"confidence":0.9995117,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.6689963340759277},{"word":"all","start":19.522875,"end":19.762875,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.7212101817131042},{"word":"good","start":19.762875,"end":20.002874,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6614772081375122},{"word":"thank","start":20.002874,"end":20.162874,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7629246711730957},{"word":"you","start":20.162874,"end":20.322874,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.809016227722168},{"word":"very","start":20.322874,"end":20.562874,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.7965461611747742},{"word":"much","start":20.562874,"end":20.962875,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.727509617805481},{"word":"cheers","start":20.962875,"end":21.462875,"confidence":0.9996745,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.46418261528015137},{"word":"bye","start":21.522875,"end":22.022875,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.18533742427825928}],"paragraphs":{"transcript":"\nHi. Anthony speaking. For her from where? No. I'm okay.\n\nThank you. We're all good. Thank you very much. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.013399509713053703},{"text":"Anthony speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.011014659889042377},{"text":"For her from where?","start":9.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.01866337563842535},{"text":"No.","start":18.082874,"end":18.242874,"sentiment":"neutral","sentiment_score":0.01241266168653965},{"text":"I'm okay.","start":18.242874,"end":18.882874,"sentiment":"neutral","sentiment_score":0.04393474757671356}],"sentiment":"neutral","sentiment_score":0.021036448888480663,"num_words":10,"start":0.0,"end":18.882874},{"sentences":[{"text":"Thank you.","start":18.882874,"end":19.282875,"sentiment":"positive","sentiment_score":0.521703913807869},{"text":"We're all good.","start":19.282875,"end":20.002874,"sentiment":"positive","sentiment_score":0.6838945746421814},{"text":"Thank you very much.","start":20.002874,"end":20.962875,"sentiment":"positive","sentiment_score":0.7739991694688797},{"text":"Cheers.","start":20.962875,"end":21.462875,"sentiment":"positive","sentiment_score":0.46418261528015137},{"text":"Bye.","start":21.522875,"end":22.022875,"sentiment":"neutral","sentiment_score":0.18533742427825928}],"sentiment":"positive","sentiment_score":0.6218734789978374,"num_words":11,"start":18.882874,"end":22.022875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Anthony speaking.\n\nChannel 0: Hi, Anthony. It's Andrew from Vigilance AI. I I hope I didn't caught you in a bad time.\n\nChannel 1: For her from where?\n\nChannel 0: Vigilance AI. Anthony, we help businesses stay protected from cyber threats without\n\nChannel 1: No.\n\nChannel 0: needing\n\nChannel 1: I'm okay.\n\nChannel 0: to build\n\nChannel 1: Thank you. We're all good. Thank you very much. Cheers.\n\nChannel 0: you\n\nChannel 1: Bye.\n\nChannel 0: mean you're all set up?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.013399509713053703},{"text":"Anthony speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.011014659889042377}],"sentiment":"neutral","sentiment_score":0.011809609830379486,"channel":1,"num_words":3,"start":0.0,"end":1.86},{"sentences":[{"text":"Hi, Anthony.","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.05829913541674614},{"text":"It's Andrew from Vigilance AI.","start":4.24,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.08164291828870773},{"text":"I I hope I didn't caught you in a bad time.","start":6.56,"end":9.139999,"sentiment":"neutral","sentiment_score":0.015755370259284973}],"sentiment":"neutral","sentiment_score":0.03878455195162031,"channel":0,"num_words":18,"start":3.28,"end":9.139999},{"sentences":[{"text":"For her from where?","start":9.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.01866337563842535}],"sentiment":"neutral","sentiment_score":0.01866337563842535,"channel":1,"num_words":4,"start":9.44,"end":10.66},{"sentences":[{"text":"Vigilance AI.","start":12.0,"end":13.219999,"sentiment":"neutral","sentiment_score":0.04298029839992523},{"text":"Anthony, we help businesses stay protected from cyber threats without","start":14.262875,"end":18.182875,"sentiment":"neutral","sentiment_score":0.07742499858140946}],"sentiment":"neutral","sentiment_score":0.07168421521782875,"channel":0,"num_words":12,"start":12.0,"end":18.182875},{"sentences":[{"text":"No.","start":18.082874,"end":18.242874,"sentiment":"neutral","sentiment_score":0.01241266168653965}],"sentiment":"neutral","sentiment_score":0.01241266168653965,"channel":1,"num_words":1,"start":18.082874,"end":18.242874},{"sentences":[{"text":"needing","start":18.182875,"end":18.582874,"sentiment":"neutral","sentiment_score":0.01295589841902256}],"sentiment":"neutral","sentiment_score":0.01295589841902256,"channel":0,"num_words":1,"start":18.182875,"end":18.582874},{"sentences":[{"text":"I'm okay.","start":18.242874,"end":18.882874,"sentiment":"neutral","sentiment_score":0.04393474757671356}],"sentiment":"neutral","sentiment_score":0.04393474757671356,"channel":1,"num_words":2,"start":18.242874,"end":18.882874},{"sentences":[{"text":"to build","start":18.582874,"end":19.162874,"sentiment":"neutral","sentiment_score":0.02387876622378826}],"sentiment":"neutral","sentiment_score":0.02387876622378826,"channel":0,"num_words":2,"start":18.582874,"end":19.162874},{"sentences":[{"text":"Thank you.","start":18.882874,"end":19.282875,"sentiment":"positive","sentiment_score":0.521703913807869},{"text":"We're all good.","start":19.282875,"end":20.002874,"sentiment":"positive","sentiment_score":0.6838945746421814},{"text":"Thank you very much.","start":20.002874,"end":20.962875,"sentiment":"positive","sentiment_score":0.7739991694688797},{"text":"Cheers.","start":20.962875,"end":21.462875,"sentiment":"positive","sentiment_score":0.46418261528015137}],"sentiment":"positive","sentiment_score":0.6655270844697952,"channel":1,"num_words":10,"start":18.882874,"end":21.462875},{"sentences":[{"text":"you","start":21.462875,"end":21.622875,"sentiment":"neutral","sentiment_score":0.169829860329628}],"sentiment":"neutral","sentiment_score":0.169829860329628,"channel":0,"num_words":1,"start":21.462875,"end":21.622875},{"sentences":[{"text":"Bye.","start":21.522875,"end":22.022875,"sentiment":"neutral","sentiment_score":0.18533742427825928}],"sentiment":"neutral","sentiment_score":0.18533742427825928,"channel":1,"num_words":1,"start":21.522875,"end":22.022875},{"sentences":[{"text":"mean you're all set up?","start":21.622875,"end":23.242874,"sentiment":"neutral","sentiment_score":0.10623297095298767}],"sentiment":"neutral","sentiment_score":0.10623297095298767,"channel":0,"num_words":5,"start":21.622875,"end":23.242874}]},"summary":{"result":"success","short":"An agent from cost-saving AI, named Anthony, calls a customer named Yvonne frombound to discuss cyber security. Yvonne is okay but needs help with building something. The agent reassures her that they can help her and ends the call."},"intents":{"segments":[{"text":"you Bye. mean you're all set up?","start_word":53,"end_word":59,"intents":[{"intent":"End conversation","confidence_score":0.017731456}]}]},"sentiments":{"segments":[{"text":"Hi. Anthony speaking. Hi, Anthony. It's Andrew from Vigilance AI. I I hope I didn't caught you in a bad time. For her from where? Vigilance AI. Anthony, we help businesses stay protected from cyber threats without No. needing I'm okay.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.04378955811262131},{"text":"to build Thank you. We're all good. Thank you very much. Cheers.","start_word":41,"end_word":52,"sentiment":"positive","sentiment_score":0.5769808888435364},{"text":"you Bye. mean you're all set up?","start_word":53,"end_word":59,"sentiment":"neutral","sentiment_score":0.13705328106880188}],"average":{"sentiment":"neutral","sentiment_score":0.16220850693552116}}}}