{"metadata":{"transaction_key":"deprecated","request_id":"01a0c724-bbdb-7bd0-bc63-5198439efcac","sha256":"3da7481875fd26cf44242a16033e144007281706a29132dbacacbfa0b1975f6e","created":"2026-09-22T03:24:30.046Z","duration":45.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.7314453,"words":[{"word":"hello","start":3.6799998,"end":4.18,"confidence":0.7314453,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.11131089925765993}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.11131089925765993}],"sentiment":"neutral","sentiment_score":0.11131089925765993,"num_words":1,"start":3.6799998,"end":4.18}]}}]},{"alternatives":[{"transcript":"Hi. You've reached Leanne Sivia. Please send me a text message if you'd like a callback. Thank you.","confidence":1.0,"words":[{"word":"hi","start":2.56,"end":2.8799999,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1112360581755638},{"word":"you've","start":2.8799999,"end":3.12,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.10195200145244598},{"word":"reached","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.09492138028144836},{"word":"leanne","start":3.36,"end":3.84,"confidence":0.90185547,"punctuated_word":"Leanne","sentiment":"neutral","sentiment_score":0.10275086760520936},{"word":"sivia","start":3.84,"end":4.3199997,"confidence":0.6430664,"punctuated_word":"Sivia.","sentiment":"neutral","sentiment_score":0.13691864907741547},{"word":"please","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.024583980441093445},{"word":"send","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03957027196884155},{"word":"me","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07660399377346039},{"word":"a","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1101352795958519},{"word":"text","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.22237321734428409},{"word":"message","start":5.2799997,"end":5.68,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.05022113025188446},{"word":"if","start":5.68,"end":5.8399997,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0599638894200325},{"word":"you'd","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.0126823540776968},{"word":"like","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12673652172088623},{"word":"a","start":6.16,"end":6.3199997,"confidence":0.97509766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.001884549856185913},{"word":"callback","start":6.3199997,"end":6.8199997,"confidence":0.99853516,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.01422108244150877},{"word":"thank","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6955640316009521},{"word":"you","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39857837557792664}],"paragraphs":{"transcript":"\nHi. You've reached Leanne Sivia. Please send me a text message if you'd like a callback. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.1112360581755638},{"text":"You've reached Leanne Sivia.","start":2.8799999,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.10913572460412979},{"text":"Please send me a text message if you'd like a callback.","start":4.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.04379401161250743},{"text":"Thank you.","start":6.96,"end":7.62,"sentiment":"positive","sentiment_score":0.5470712035894394}],"sentiment":"neutral","sentiment_score":0.11798086063936353,"num_words":18,"start":2.56,"end":7.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Leanne\n\nChannel 0: Hello?\n\nChannel 1: Sivia. Please send me a text message if you'd like a callback. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.1112360581755638},{"text":"You've reached Leanne","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":0.09987474977970123}],"sentiment":"neutral","sentiment_score":0.10271507687866688,"channel":1,"num_words":4,"start":2.56,"end":3.84},{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.11131089925765993}],"sentiment":"neutral","sentiment_score":0.11131089925765993,"channel":0,"num_words":1,"start":3.6799998,"end":4.18},{"sentences":[{"text":"Sivia.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13691864907741547},{"text":"Please send me a text message if you'd like a callback.","start":4.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.04379401161250743},{"text":"Thank you.","start":6.96,"end":7.62,"sentiment":"positive","sentiment_score":0.5470712035894394}],"sentiment":"neutral","sentiment_score":0.12234251314241971,"channel":1,"num_words":14,"start":3.84,"end":7.62}]},"summary":{"result":"success","short":"Hi. You've reached Leanne Hello? Sivia. Please send me a text message if you'd like a callback. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":17,"end_word":18,"intents":[{"intent":"Request text message","confidence_score":0.07947138},{"intent":"Request callback","confidence_score":0.9347421}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Leanne Hello? Sivia. Please send me a text message if you'd like a callback.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.06986723840236664},{"text":"Thank you.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.6314548254013062}],"average":{"sentiment":"neutral","sentiment_score":0.11941909790039062}}}}