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Thank you so much for calling Airtel accounts. How may I help you today? Oh, nice to have you in the line. Let me just go ahead and pull out your account here.\n\nWhat is your full name? Hi. Nice to have you on the line, Matthew, and thank you for giving us a call. Please provide me the date of your preferred cancellation to your Internet service. What is your preferred date to cancel your services?\n\nOh, I'm so sorry. Your line cut up. What is your preferred date? Oh, now. Thank you.\n\nAnd kindly confirm your date of birth. Thank you so much. So, Matthew, we will go ahead and endorse your details to our tech team. In that way, they could proceed to your cancellation. Afterward, we'll send you a email confirmation that your service has been canceled today as you request.\n\nOkay? Alright. And thank you so much for your time. We appreciate the time you spent with Airtel. 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we need to request money work to I'm trying to cancel my Internet service. Matthew O'Connor. What is that? Sorry. Yeah.\n\nYeah. Yeah. 07/06/1995. Yes. Okay.\n\nI only know that, and it's pretty cheap. Goodbye. Thank you.","paragraphs":[{"sentences":[{"text":"So we need to request money work to I'm trying to cancel my Internet service.","start":0.48,"end":8.26,"sentiment":"neutral","sentiment_score":0.025821907507876555},{"text":"Matthew O'Connor.","start":16.055,"end":17.035,"sentiment":"neutral","sentiment_score":0.028684696182608604},{"text":"What is that?","start":28.615,"end":29.415,"sentiment":"neutral","sentiment_score":0.06101918717225393},{"text":"Sorry.","start":29.415,"end":29.91,"sentiment":"neutral","sentiment_score":-0.048663992434740067},{"text":"Yeah.","start":39.989998,"end":40.489998,"sentiment":"neutral","sentiment_score":-0.029456550255417824}],"sentiment":"neutral","sentiment_score":0.02498341017318043,"num_words":22,"start":0.48,"end":40.489998},{"sentences":[{"text":"Yeah.","start":40.79,"end":41.29,"sentiment":"neutral","sentiment_score":-0.009855561889708042},{"text":"Yeah.","start":42.629997,"end":43.129997,"sentiment":"neutral","sentiment_score":0.011297108605504036},{"text":"07/06/1995.","start":48.535,"end":50.395,"sentiment":"neutral","sentiment_score":0.025467053055763245},{"text":"Yes.","start":68.770004,"end":69.270004,"sentiment":"neutral","sentiment_score":0.10519903898239136},{"text":"Okay.","start":69.81,"end":70.31,"sentiment":"neutral","sentiment_score":0.14925658702850342}],"sentiment":"neutral","sentiment_score":0.0562728451564908,"num_words":5,"start":40.79,"end":70.31},{"sentences":[{"text":"I only know that, and it's pretty cheap.","start":82.175,"end":83.69501,"sentiment":"negative","sentiment_score":-0.4206976182758808},{"text":"Goodbye.","start":83.69501,"end":84.015,"sentiment":"neutral","sentiment_score":-0.19333979487419128},{"text":"Thank you.","start":84.015,"end":84.675,"sentiment":"neutral","sentiment_score":0.10948293656110764}],"sentiment":"neutral","sentiment_score":-0.3036322607235475,"num_words":11,"start":82.175,"end":84.675}]}}]}],"paragraphs":{"transcript":"\nChannel 1: So we need to request\n\nChannel 0: Hi. Thank\n\nChannel 1: money\n\nChannel 0: you\n\nChannel 1: work\n\nChannel 0: so much\n\nChannel 1: to\n\nChannel 0: for calling Airtel accounts. How may I help you today?\n\nChannel 1: I'm trying to cancel my Internet service.\n\nChannel 0: Oh, nice to have you in the line. Let me just go ahead and pull out your account here. What is your full name?\n\nChannel 1: Matthew O'Connor.\n\nChannel 0: Hi. Nice to have you on the line, Matthew, and thank you for giving us a call. Please provide me the date of your preferred cancellation to your Internet service.\n\nChannel 1: What is that? Sorry.\n\nChannel 0: What is your preferred date to cancel your services? Oh, I'm so sorry. Your line cut up.\n\nChannel 1: Yeah.\n\nChannel 0: What is\n\nChannel 1: Yeah.\n\nChannel 0: your preferred date? Oh,\n\nChannel 1: Yeah.\n\nChannel 0: now. Thank you. And kindly confirm your date of birth.\n\nChannel 1: 07/06/1995.\n\nChannel 0: Thank you so much. So, Matthew, we will go ahead and endorse your details to our tech team. In that way, they could proceed to your cancellation. Afterward, we'll send you a email confirmation that your service has been canceled today as you request. Okay?\n\nChannel 1: Yes. Okay.\n\nChannel 0: Alright. And thank you so much for your time. We appreciate the time you spent with Airtel. If you need any services in the future, please get in touch, and we're happy to welcome you back. Anything else?\n\nChannel 1: I only know that, and it's pretty cheap. Goodbye. 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