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Thank you so much for asking, and that's good to hear. And, again, I really appreciate you ringing me back. I tried calling you earlier. However, I was routed to voice mail. But let me just go ahead and pull up your account so we can continue discussing your account... Your invoices. Give me one second. Hold on. K. Okay. So from our previous conversation, yeah, there was some changes on our Linham network, but everything is good. We've already talked about it the last time we spoke about your invoice. So I actually reviewed your account. And since you're still in contract with us, I've made an exemption to provide you discounts for this October invoice and also an exemption for an ex... Additional 15% discount coming to one. So that's going to be this month of October. You'll just... You'd... Your October invoice has been modified as well, the valve, for only $67.96. And, however, for the for the next month for November and December... Let me just go ahead and take a look your... This... Okay. Alright. Yeah. Let me just one moment, please. Oh, yeah. So aside from this month of October modifying your invoice to your previous charge for $67.96, we've added additional two months for 15% from the current standard price. Okay? So this is because we also value customer like you, and we also want you to to to stay with Airtel. Twelve months. Right? Yeah. Yeah. Sure. So that's why, Duval, for now, this is the maximum discount that I could provide to you. But I will assure you that I'll take over your account. I get your account, everything under control. And after your discount period period has ended, I'll go ahead and request an ex... Additional exemption or extension for another 15% discount. Discount. For now, what... I actually did. Right? Yeah. So the last time we spoke about about your request about a additional... I mean, extension until, your contract ends. So I actually proposed that. However, the maximum, month that was approved was, three months. But I can assure you, Davao, that I can still make an exemption after three months of the 15 percent discount. No worries. There's no need to call us back. I'll be the one to call you regarding your account and provide you further information and setting up expectation regarding you with your extended 15% discount on your account. Okay? That's after January. Oh, hold on. Just give me one second. Yes. After January. No. I will call you before January ends regard... So that we can, you know, discuss again about your account with us. K? But right now, you you just... You need to lessen your worry. I've already made sure to give a discount on your account and also set up a 15% discount until January of next year. Okay. You mean November 2, January? Yes. Just give me one second. Hold on. So that's 95% for the base price minus 15%. That's $80.75 double. Actually, three three invoices, and I will get back to you again before January ends. No worries, Stella. I've got everything set up here on my end. You don't have to worry. You just have to go on and enjoy your Internet connection, but I'll make sure to give you a call before January end. Okay? Thank you so much for giving us a chance, Neville, to to make this right for you. Rest assured that our goal is always, to serve you with or to provide you with, the superb quality of your, Internet connection and also, Thank you Thank you so much, Deval. If you need further assistance regarding your account, please don't hesitate to call us, and we'll be more than happy to assist. Thank you. Have a great rest of your weekend. Goodbye for now. 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you for calling Airtel. My name is Mary. May I have your name, please? Hello, Dafoe. My name is Mary.\n\nHow are you doing today? I'm doing great. Thank you so much for asking, and that's good to hear. And, again, I really appreciate you ringing me back. I tried calling you earlier.\n\nHowever, I was routed to voice mail. But let me just go ahead and pull up your account so we can continue discussing your account... Your invoices. Give me one second. Hold on.\n\nK. Okay. So from our previous conversation, yeah, there was some changes on our Linham network, but everything is good. We've already talked about it the last time we spoke about your invoice. So I actually reviewed your account.\n\nAnd since you're still in contract with us, I've made an exemption to provide you discounts for this October invoice and also an exemption for an ex... Additional 15% discount coming to one. So that's going to be this month of October. You'll just... You'd...\n\nYour October invoice has been modified as well, the valve, for only $67.96. And, however, for the for the next month for November and December... Let me just go ahead and take a look your... This... Okay.\n\nAlright. Yeah. Let me just one moment, please. Oh, yeah. So aside from this month of October modifying your invoice to your previous charge for $67.96, we've added additional two months for 15% from the current standard price.\n\nOkay? So this is because we also value customer like you, and we also want you to to to stay with Airtel. Twelve months. Right? Yeah.\n\nYeah. Sure. So that's why, Duval, for now, this is the maximum discount that I could provide to you. But I will assure you that I'll take over your account. I get your account, everything under control.\n\nAnd after your discount period period has ended, I'll go ahead and request an ex... Additional exemption or extension for another 15% discount. Discount. For now, what... I actually did.\n\nRight? Yeah. So the last time we spoke about about your request about a additional... I mean, extension until, your contract ends. So I actually proposed that.\n\nHowever, the maximum, month that was approved was, three months. But I can assure you, Davao, that I can still make an exemption after three months of the 15 percent discount. No worries. There's no need to call us back. I'll be the one to call you regarding your account and provide you further information and setting up expectation regarding you with your extended 15% discount on your account.\n\nOkay? That's after January. Oh, hold on. Just give me one second. Yes.\n\nAfter January. No. I will call you before January ends regard... So that we can, you know, discuss again about your account with us. K?\n\nBut right now, you you just... You need to lessen your worry. I've already made sure to give a discount on your account and also set up a 15% discount until January of next year. Okay. You mean November 2, January?\n\nYes. Just give me one second. Hold on. So that's 95% for the base price minus 15%. That's $80.75 double.\n\nActually, three three invoices, and I will get back to you again before January ends. No worries, Stella. I've got everything set up here on my end. You don't have to worry. You just have to go on and enjoy your Internet connection, but I'll make sure to give you a call before January end.\n\nOkay? Thank you so much for giving us a chance, Neville, to to make this right for you. Rest assured that our goal is always, to serve you with or to provide you with, the superb quality of your, Internet connection and also, Thank you Thank you so much, Deval. If you need further assistance regarding your account, please don't hesitate to call us, and we'll be more than happy to assist. Thank you.\n\nHave a great rest of your weekend. Goodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.5999999,"end":3.12,"sentiment":"positive","sentiment_score":0.49089494347572327},{"text":"My name is Mary.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.3443152830004692},{"text":"May I have your name, please?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.20735290894905725},{"text":"Hello, Dafoe.","start":7.8399997,"end":8.9,"sentiment":"neutral","sentiment_score":0.24104946106672287},{"text":"My name is Mary.","start":9.2,"end":9.92,"sentiment":"neutral","sentiment_score":0.20193318277597427}],"sentiment":"neutral","sentiment_score":0.30312785506248474,"num_words":21,"start":1.5999999,"end":9.92},{"sentences":[{"text":"How are you doing today?","start":9.92,"end":11.139999,"sentiment":"neutral","sentiment_score":0.2950430393218994},{"text":"I'm doing 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Deval.","start":360.37,"end":382.89,"sentiment":"positive","sentiment_score":0.4587229812750593},{"text":"If you need further assistance regarding your account, please don't hesitate to call us, and we'll be more than happy to assist.","start":382.89,"end":387.95,"sentiment":"neutral","sentiment_score":0.2762471654198386},{"text":"Thank you.","start":390.39493,"end":390.79495,"sentiment":"positive","sentiment_score":0.6099766492843628}],"sentiment":"positive","sentiment_score":0.4374754000455141,"num_words":74,"start":352.515,"end":390.79495},{"sentences":[{"text":"Have a great rest of your weekend.","start":390.79495,"end":392.39493,"sentiment":"positive","sentiment_score":0.6714747888701302},{"text":"Goodbye for now.","start":392.39493,"end":393.45496,"sentiment":"neutral","sentiment_score":0.15698279440402985},{"text":"Bye 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offer.","start":328.7,"end":332.0,"sentiment":"neutral","sentiment_score":0.07340809423476458},{"text":"Okay.","start":333.5,"end":334.0,"sentiment":"neutral","sentiment_score":0.06445703655481339},{"text":"Yeah.","start":335.58002,"end":336.08002,"sentiment":"neutral","sentiment_score":0.058664437383413315},{"text":"Okay.","start":353.115,"end":353.615,"sentiment":"neutral","sentiment_score":0.1171751320362091}],"sentiment":"neutral","sentiment_score":0.0721652239168945,"num_words":19,"start":326.635,"end":353.615},{"sentences":[{"text":"Alright.","start":353.675,"end":353.995,"sentiment":"neutral","sentiment_score":0.22254633903503415},{"text":"No 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you.","start":381.74,"end":382.56,"sentiment":"positive","sentiment_score":0.3699590563774109},{"text":"Alright.","start":388.46,"end":388.94,"sentiment":"neutral","sentiment_score":0.25994181632995605},{"text":"Sure thing.","start":388.94,"end":389.42,"sentiment":"positive","sentiment_score":0.34740912914276123}],"sentiment":"neutral","sentiment_score":0.16223874278366565,"num_words":10,"start":379.345,"end":389.42},{"sentences":[{"text":"Thank you.","start":389.42,"end":390.16,"sentiment":"positive","sentiment_score":0.5003014802932739},{"text":"You too.","start":393.9,"end":394.38,"sentiment":"neutral","sentiment_score":0.3252393901348114},{"text":"Bye.","start":394.38,"end":394.87488,"sentiment":"neutral","sentiment_score":0.18188726902008057}],"sentiment":"positive","sentiment_score":0.36659380197525027,"num_words":5,"start":389.42,"end":394.87488}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi. I'm Dawaal.\n\nChannel 0: Hello, Dafoe. My name is Mary. How are you doing today?\n\nChannel 1: I'm doing good. How are you?\n\nChannel 0: I'm doing great. Thank you so much for asking, and that's good to hear. And, again, I really appreciate you ringing me back. I tried calling you earlier. However, I was routed to voice mail.\n\nBut let me just go ahead and pull up your account so we can continue discussing your\n\nChannel 1: Yep.\n\nChannel 0: account... Your invoices. Give me one second. Hold on. K.\n\nOkay. So from our previous conversation, yeah, there was some changes on our Linham network, but everything is good. We've already talked about it the last time we spoke about your invoice. So I actually reviewed your account. And since you're still in contract with us, I've made an exemption to provide you discounts for this October invoice and also an exemption for an ex...\n\nAdditional 15% discount coming to one. So that's going to be this month of October. You'll just... You'd... Your October invoice has been modified as well, the valve, for only $67.96.\n\nAnd,\n\nChannel 1: Yeah.\n\nChannel 0: however, for the for the next month for November and December... Let me just go ahead and take a look your... This... Okay. Alright.\n\nYeah. Let me just one moment, please.\n\nChannel 1: Yep.\n\nChannel 0: Oh, yeah. So aside from this month of October modifying your invoice to your previous charge for $67.96,\n\nChannel 1: Yep.\n\nChannel 0: we've added additional two months for 15% from the current standard price. Okay? So this is because we also value customer like you, and we also want you to to to stay with Airtel.\n\nChannel 1: But as we discussed previously, like I said... So...\n\nChannel 0: Twelve months.\n\nChannel 1: Yeah. So\n\nChannel 0: Right?\n\nChannel 1: my contract\n\nChannel 0: Yeah.\n\nChannel 1: is expiring in June 27.\n\nChannel 0: Yeah. Sure. So that's why, Duval, for now, this is the maximum discount that I could provide to you. But I will assure you that I'll take over your account. I get your account, everything under control.\n\nAnd after your discount period period has ended, I'll go ahead and request an ex... Additional exemption or extension for another 15% discount.\n\nChannel 1: Can we do do that now?\n\nChannel 0: Discount. For now, what... I actually\n\nChannel 1: Yeah. Last\n\nChannel 0: did.\n\nChannel 1: time you\n\nChannel 0: Right?\n\nChannel 1: said.\n\nChannel 0: Yeah. So the last time we spoke about about your request about a additional... I mean, extension until, your contract ends. So I actually\n\nChannel 1: Yes.\n\nChannel 0: proposed that. However, the maximum, month that was approved was, three months. But I can assure you, Davao, that I can still make an exemption after three months of the 15\n\nChannel 1: Okay.\n\nChannel 0: percent discount. No worries. There's no need to call us back. I'll be the one to call you regarding your account and provide you further information and setting up expectation regarding you with your extended 15% discount on your account. Okay?\n\nChannel 1: Alright. So that's after December. Right?\n\nChannel 0: That's after January. Oh, hold on. Just give me one second. Yes. After January.\n\nChannel 1: So do I need to call in January or\n\nChannel 0: No.\n\nChannel 1: end...\n\nChannel 0: I will call you before January ends\n\nChannel 1: Yep.\n\nChannel 0: regard... So that we can, you know, discuss again about your account with us.\n\nChannel 1: Okay.\n\nChannel 0: K? But right now, you you just... You need to lessen your worry. I've already made sure to give a discount on your account and also set up a 15% discount until January of next\n\nChannel 1: So what will be my next two\n\nChannel 0: year.\n\nChannel 1: two bills for November and December?\n\nChannel 0: Okay. You mean November 2, January?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Just give me one second. Hold on. So that's 95% for the base price minus 15%. That's $80.75 double.\n\nChannel 1: For next two bills. And then after, we will need to discuss for that new offer. Okay.\n\nChannel 0: Actually, three\n\nChannel 1: Yeah.\n\nChannel 0: three invoices, and I will get back to you again before January ends. No worries, Stella. I've got everything set up here on my end. You don't have to worry. You just have to go on and enjoy your Internet connection, but I'll make sure to give you a call before January end.\n\nOkay?\n\nChannel 1: Okay. Alright. No worries.\n\nChannel 0: Thank you so much for giving us a chance, Neville, to to make this right for you. Rest assured that our goal is always, to serve you with or to provide you with, the superb quality of your, Internet connection and also, Thank\n\nChannel 1: Yes. Sure.\n\nChannel 0: you\n\nChannel 1: No. That's it for now. Yeah.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you so\n\nChannel 1: you.\n\nChannel 0: much, Deval. If you need further assistance regarding your account, please don't hesitate to call us, and we'll be more than happy to assist.\n\nChannel 1: Alright. Sure thing. Thank you.\n\nChannel 0: Thank you. Have a great rest of your weekend. Goodbye for now.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.5999999,"end":3.12,"sentiment":"positive","sentiment_score":0.49089494347572327},{"text":"My name is Mary.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.3443152830004692},{"text":"May I have your name, please?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.20735290894905725}],"sentiment":"positive","sentiment_score":0.3383902202049891,"channel":0,"num_words":15,"start":1.5999999,"end":5.2999997},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.10023489594459534},{"text":"I'm Dawaal.","start":6.0,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.08602295070886612}],"sentiment":"neutral","sentiment_score":0.09076026578744252,"channel":1,"num_words":3,"start":5.7599998,"end":6.8199997},{"sentences":[{"text":"Hello, 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The agent, Mary, informed Dawaal that they had already made changes to their invoice and offered additional discounts for the next month. Mary suggested a 15% discount for the current month and a 15% discount for the next two months. Mary assured Dawaal that they could still make an exemption for the current month and extended the 15% discount until January."},"intents":{"segments":[{"text":"And since you're still in contract with us, I've made an exemption to provide you discounts for this October invoice and also an exemption for an ex... Additional 15% discount coming to one. So that's going to be this month of October. You'll just... You'd... Your October invoice has been modified as well, the valve, for only $67.96. And, Yeah.","start_word":136,"end_word":195,"intents":[{"intent":"Update invoice information","confidence_score":0.07124419}]},{"text":"we've added additional two months for 15% from the current standard price. 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