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Good morning. This is Maureen from Ertow tech support. Mhmm. Okay.\n\nCan I have your full name, please, for me to check your account? Mhmm. Okay. Mhmm. Fudis Aukert?\n\nUpon checking here the router, the shipping address is 33 Yating Avenue, Tullahong, and it's W2762. Yeah. I can also send you this via email if you want. Mhmm. That is the service address.\n\nYeah. But on our end, yeah, we have the delivery address. Correct. Mhmm. Yeah.\n\nThat's correct. That's the shipping address. Right? We have that correct. As of the moment, it's the entrance seat onboard for delivery at Scofield, NSW.\n\nThis is Thursday Yep. Five four to 6AM. So this is via standard postage. Maybe within this week or early next week. Yes.\n\nI'm not sure. Yeah. Mhmm. I'm not sure if their office is closed every weekends. Yeah.\n\nMhmm. Service address. Okay. Mhmm. Okay.\n\nYeah. Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.16910098493099213},{"text":"Good morning.","start":1.12,"end":1.86,"sentiment":"positive","sentiment_score":0.43703150749206543},{"text":"This is Maureen from Ertow tech support.","start":1.92,"end":4.42,"sentiment":"neutral","sentiment_score":0.3312170846121652},{"text":"Mhmm.","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":-0.1099727377295494},{"text":"Okay.","start":63.63,"end":64.130005,"sentiment":"neutral","sentiment_score":-0.01841767132282257}],"sentiment":"neutral","sentiment_score":0.26944109859565896,"num_words":12,"start":0.71999997,"end":64.130005},{"sentences":[{"text":"Can I have your full name, please, for me to check your 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Hi. I recently signed up with Airtel, and I noticed I'm moving into the property soon. I'm not there yet, but I ordered the I ordered the I went online and together with I'm not sure who the representative was. We ordered the the modem and that, and we specifically put in, like, so the modem was meant to go to my current address, not the one I'm moving into. And so I've just gone online this morning, and I had a look at the order. And the order says billing address is yeah. Obviously, it's the one that I'm moving into, but the shipping address, it's also the one I'm moving into. So that explains why I haven't got my modem yet. So, like, I don't know where the modem is. Like, I haven't received it because it so so Liz is my first name. F for Fred, I for igloo, l for Larry, I for igloo, zed for zebra for Liz, and a k k u r t is the surname. Yep. That's it. Okay. Okay. Well no. No. I'm just checking the email. The email says shipping address 20442 in Bresta. Unless that was oh, okay. Well, on my order, ordered Hash13196, it just says billing address and then the shipping address, and they're the same. Okay. That's why I called. So on your end, the the shipping address is the Yadding Street. Is that correct? Okay. Yes. Yes. So when when should that arrive then if that hasn't come yet? Oh, okay. So it's not okay. So I haven't okay. So when should I expect that? And then probably this week or next week? Yep. Yeah. Because Scofield is a suburb next to mine. Yep. No. No. That's fine. Look at as long as I'm aware that it's not going to the different address, I'll just at least I can expect it. Okay then. Alright. Thank you. That's all I needed. Thank you. Bye. Bye. 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Hi. I recently signed up with Airtel, and I noticed I'm moving into the property soon. I'm not there yet, but I ordered the I ordered the I went online and together with I'm not sure who the representative was. We ordered the the modem and that, and we specifically put in, like, so the modem was meant to go to my current address, not the one I'm moving into.\n\nAnd so I've just gone online this morning, and I had a look at the order. And the order says billing address is yeah. Obviously, it's the one that I'm moving into, but the shipping address, it's also the one I'm moving into. So that explains why I haven't got my modem yet. So, like, I don't know where the modem is.\n\nLike, I haven't received it because it so so Liz is my first name. F for Fred, I for igloo, l for Larry, I for igloo, zed for zebra for Liz, and a k k u r t is the surname. Yep. That's it. Okay.\n\nOkay. Well no. No. I'm just checking the email. The email says shipping address 20442 in Bresta.\n\nUnless that was oh, okay. Well, on my order, ordered Hash13196, it just says billing address and then the shipping address, and they're the same. Okay. That's why I called. So on your end, the the shipping address is the Yadding Street.\n\nIs that correct? Okay. Yes. Yes. So when when should that arrive then if that hasn't come yet?\n\nOh, okay. So it's not okay. So I haven't okay. So when should I expect that? And then probably this week or next week?\n\nYep. Yeah. Because Scofield is a suburb next to mine. Yep. No.\n\nNo. That's fine. Look at as long as I'm aware that it's not going to the different address, I'll just at least I can expect it. Okay then. Alright.\n\nThank you. That's all I needed. Thank you. Bye. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yep.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.20642660558223724},{"text":"Hi.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.13349878787994385},{"text":"I recently signed up with Airtel, and I noticed I'm moving into the property soon.","start":7.52,"end":13.62,"sentiment":"neutral","sentiment_score":0.11983817517757415},{"text":"I'm not there yet, but I ordered the I ordered the I went online and together with I'm not sure who the representative was.","start":13.995,"end":21.915,"sentiment":"neutral","sentiment_score":-0.10260682320222259},{"text":"We ordered the the modem and that, and we specifically put in, like, so the modem was meant to go to my current address, not the one I'm moving into.","start":21.915,"end":34.71,"sentiment":"neutral","sentiment_score":-0.0373161148900787}],"sentiment":"neutral","sentiment_score":-0.02034576313281563,"num_words":71,"start":5.3599997,"end":34.71},{"sentences":[{"text":"And so I've just gone online this morning, and I had a look at the order.","start":35.73,"end":40.815,"sentiment":"neutral","sentiment_score":0.031060110584803624},{"text":"And the order says billing address is yeah.","start":40.815,"end":45.375,"sentiment":"neutral","sentiment_score":-0.05828396463766694},{"text":"Obviously, it's the one that I'm moving into, but the shipping address, it's also the one I'm moving into.","start":45.375,"end":51.635,"sentiment":"neutral","sentiment_score":-0.08031149914390162},{"text":"So that explains why I haven't got my modem yet.","start":51.774998,"end":54.434998,"sentiment":"neutral","sentiment_score":-0.2453109383583069},{"text":"So, like, I don't know where the modem is.","start":56.82,"end":60.98,"sentiment":"neutral","sentiment_score":-0.291689482000139}],"sentiment":"neutral","sentiment_score":-0.1060248895655311,"num_words":62,"start":35.73,"end":60.98},{"sentences":[{"text":"Like, I haven't received it because it so so Liz is my first name.","start":60.98,"end":69.46,"sentiment":"neutral","sentiment_score":-0.14703178419066326},{"text":"F for Fred, I for igloo, l for Larry, I for igloo, zed for zebra for Liz, and a k k u r t is the surname.","start":69.46,"end":81.265,"sentiment":"neutral","sentiment_score":0.01257495747672187},{"text":"Yep.","start":84.604996,"end":84.924995,"sentiment":"neutral","sentiment_score":-0.005659960210323334},{"text":"That's it.","start":84.924995,"end":85.47,"sentiment":"neutral","sentiment_score":0.0035471590235829353},{"text":"Okay.","start":98.75,"end":99.25,"sentiment":"neutral","sentiment_score":0.013364648446440697}],"sentiment":"neutral","sentiment_score":-0.037869380455878045,"num_words":45,"start":60.98,"end":99.25},{"sentences":[{"text":"Okay.","start":101.845,"end":101.925,"sentiment":"neutral","sentiment_score":-0.02357531525194645},{"text":"Well no.","start":101.925,"end":105.284996,"sentiment":"neutral","sentiment_score":-0.11860393732786179},{"text":"No.","start":105.284996,"end":105.525,"sentiment":"neutral","sentiment_score":-0.19942790269851685},{"text":"I'm just checking the email.","start":105.525,"end":106.805,"sentiment":"neutral","sentiment_score":-0.16279728412628175},{"text":"The email says shipping address 20442 in Bresta.","start":106.805,"end":111.065,"sentiment":"neutral","sentiment_score":-0.04715899610891938}],"sentiment":"neutral","sentiment_score":-0.09714526365346768,"num_words":17,"start":101.845,"end":111.065},{"sentences":[{"text":"Unless that was oh, okay.","start":111.845,"end":121.38,"sentiment":"neutral","sentiment_score":-0.026815857738256454},{"text":"Well, on my order, ordered Hash13196, it just says billing address and then the shipping address, and they're the same.","start":121.38,"end":131.05501,"sentiment":"neutral","sentiment_score":0.00914603853598237},{"text":"Okay.","start":131.675,"end":132.175,"sentiment":"neutral","sentiment_score":0.04729581996798515},{"text":"That's why I called.","start":132.63501,"end":133.755,"sentiment":"neutral","sentiment_score":0.04803504142910242},{"text":"So on your end, the the shipping address is the Yadding Street.","start":133.755,"end":138.875,"sentiment":"neutral","sentiment_score":0.04048888416339954}],"sentiment":"neutral","sentiment_score":0.018432001849370345,"num_words":42,"start":111.845,"end":138.875},{"sentences":[{"text":"Is that correct?","start":138.875,"end":139.695,"sentiment":"neutral","sentiment_score":0.05159784108400345},{"text":"Okay.","start":142.315,"end":142.815,"sentiment":"neutral","sentiment_score":0.0975540652871132},{"text":"Yes.","start":144.78,"end":145.1,"sentiment":"neutral","sentiment_score":0.07734516263008118},{"text":"Yes.","start":145.1,"end":145.34,"sentiment":"neutral","sentiment_score":0.06750097870826721},{"text":"So when when should that arrive then if that hasn't come yet?","start":145.34,"end":148.32,"sentiment":"neutral","sentiment_score":0.035877200309187174}],"sentiment":"neutral","sentiment_score":0.045984451865984335,"num_words":18,"start":138.875,"end":148.32},{"sentences":[{"text":"Oh, okay.","start":157.18,"end":157.82,"sentiment":"neutral","sentiment_score":0.006554823834449053},{"text":"So it's not okay.","start":157.82,"end":159.785,"sentiment":"neutral","sentiment_score":-0.040472760796546936},{"text":"So I haven't okay.","start":159.785,"end":161.865,"sentiment":"neutral","sentiment_score":-0.021412741392850876},{"text":"So when should I expect that?","start":161.865,"end":163.46501,"sentiment":"neutral","sentiment_score":0.007655138460298379},{"text":"And then probably this week or next week?","start":163.46501,"end":166.285,"sentiment":"neutral","sentiment_score":0.00605541467666626}],"sentiment":"neutral","sentiment_score":-0.005835758871398866,"num_words":24,"start":157.18,"end":166.285},{"sentences":[{"text":"Yep.","start":170.82501,"end":171.21,"sentiment":"neutral","sentiment_score":0.057052697986364365},{"text":"Yeah.","start":177.21,"end":177.45001,"sentiment":"neutral","sentiment_score":0.007794398814439773},{"text":"Because Scofield is a suburb next to mine.","start":177.45001,"end":180.19,"sentiment":"neutral","sentiment_score":-0.010828513535670936},{"text":"Yep.","start":186.08499,"end":186.405,"sentiment":"neutral","sentiment_score":-0.051228951662778854},{"text":"No.","start":186.405,"end":186.64499,"sentiment":"neutral","sentiment_score":-0.11526668816804886}],"sentiment":"neutral","sentiment_score":-0.015689720942949254,"num_words":12,"start":170.82501,"end":186.64499},{"sentences":[{"text":"No.","start":186.64499,"end":186.805,"sentiment":"neutral","sentiment_score":-0.14070796966552734},{"text":"That's fine.","start":186.805,"end":187.545,"sentiment":"neutral","sentiment_score":-0.0450663547962904},{"text":"Look at as long as I'm aware that it's not going to the different address, I'll just at least I can expect it.","start":187.92499,"end":194.265,"sentiment":"neutral","sentiment_score":-0.0402007345110178},{"text":"Okay then.","start":194.885,"end":195.705,"sentiment":"neutral","sentiment_score":0.03306282311677933},{"text":"Alright.","start":195.92499,"end":196.245,"sentiment":"neutral","sentiment_score":0.1330924779176712}],"sentiment":"neutral","sentiment_score":-0.03297377409863061,"num_words":29,"start":186.64499,"end":196.245},{"sentences":[{"text":"Thank you.","start":196.245,"end":196.72499,"sentiment":"neutral","sentiment_score":0.2757245749235153},{"text":"That's all I needed.","start":196.72499,"end":197.71487,"sentiment":"neutral","sentiment_score":0.1095664594322443},{"text":"Thank you.","start":198.59488,"end":199.33487,"sentiment":"neutral","sentiment_score":0.3226812183856964},{"text":"Bye.","start":200.59488,"end":200.91487,"sentiment":"positive","sentiment_score":0.4750484824180603},{"text":"Bye.","start":200.91487,"end":201.41487,"sentiment":"neutral","sentiment_score":0.13419219851493835}],"sentiment":"neutral","sentiment_score":0.22443181052803993,"num_words":10,"start":196.245,"end":201.41487},{"sentences":[{"text":"Bye.","start":201.63487,"end":202.13487,"sentiment":"neutral","sentiment_score":-0.08595811575651169}],"sentiment":"neutral","sentiment_score":-0.08595811575651169,"num_words":1,"start":201.63487,"end":202.13487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertow tech support.\n\nChannel 1: Yep. Hi. I recently signed up with Airtel, and I noticed I'm moving into the property soon. I'm not there yet, but I ordered the I ordered the I went online and together with I'm not sure who the representative was. We ordered the the modem and that, and we specifically put in, like, so the modem was meant to go to my current address, not the one I'm moving into.\n\nAnd so I've just gone online this morning, and I had a look at the order. And the order says billing address is yeah. Obviously, it's the one that I'm moving into, but the shipping address, it's also the one I'm moving into. So that explains why I haven't got my modem yet. So, like, I don't know where the modem is.\n\nLike, I haven't received it because it\n\nChannel 0: Mhmm. Okay. Can I have your full name, please, for me to check your account?\n\nChannel 1: so so Liz is my first name. F for Fred, I for igloo, l for Larry, I for igloo, zed for zebra for Liz,\n\nChannel 0: Mhmm.\n\nChannel 1: and a k k u r t is the surname.\n\nChannel 0: Okay. Mhmm. Fudis Aukert?\n\nChannel 1: Yep. That's it.\n\nChannel 0: Upon checking here the router, the shipping address is 33 Yating Avenue, Tullahong, and\n\nChannel 1: Okay.\n\nChannel 0: it's W2762. Yeah. I can\n\nChannel 1: Okay. Well\n\nChannel 0: also send you this via email if you\n\nChannel 1: no.\n\nChannel 0: want.\n\nChannel 1: No. I'm just checking the email. The email says shipping address 20442 in Bresta. Unless that was\n\nChannel 0: Mhmm. That is the service address. Yeah. But on our end, yeah, we have the\n\nChannel 1: oh, okay.\n\nChannel 0: delivery\n\nChannel 1: Well,\n\nChannel 0: address. Correct. Mhmm.\n\nChannel 1: on my order, ordered Hash13196, it just says billing address and then the shipping address, and they're the same. Okay. That's why I called. So on your end, the the shipping address is the Yadding Street. Is that correct?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: That's the shipping address. Right?\n\nChannel 1: Yes.\n\nChannel 0: We\n\nChannel 1: Yes.\n\nChannel 0: have\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: when\n\nChannel 0: correct.\n\nChannel 1: when should that arrive then if that hasn't come yet?\n\nChannel 0: As of the moment, it's the entrance seat onboard for delivery at Scofield, NSW.\n\nChannel 1: Oh,\n\nChannel 0: This\n\nChannel 1: okay.\n\nChannel 0: is\n\nChannel 1: So\n\nChannel 0: Thursday\n\nChannel 1: it's not\n\nChannel 0: Yep.\n\nChannel 1: okay.\n\nChannel 0: Five\n\nChannel 1: So\n\nChannel 0: four\n\nChannel 1: I haven't\n\nChannel 0: to 6AM.\n\nChannel 1: okay. So when should I expect that? And then probably this week or next week?\n\nChannel 0: So this is via standard postage.\n\nChannel 1: Yep.\n\nChannel 0: Maybe within this week or early next week.\n\nChannel 1: Yeah. Because Scofield\n\nChannel 0: Yes.\n\nChannel 1: is a\n\nChannel 0: I'm\n\nChannel 1: suburb\n\nChannel 0: not sure.\n\nChannel 1: next to mine.\n\nChannel 0: Yeah. Mhmm. I'm not sure if their office is closed\n\nChannel 1: Yep.\n\nChannel 0: every\n\nChannel 1: No. No.\n\nChannel 0: weekends.\n\nChannel 1: That's fine.\n\nChannel 0: Yeah.\n\nChannel 1: Look at\n\nChannel 0: Mhmm.\n\nChannel 1: as long as I'm aware that it's not going to the different address,\n\nChannel 0: Service\n\nChannel 1: I'll\n\nChannel 0: address.\n\nChannel 1: just at least\n\nChannel 0: Okay.\n\nChannel 1: I can expect it. Okay\n\nChannel 0: Mhmm.\n\nChannel 1: then. Alright. Thank you. That's all\n\nChannel 0: Okay.\n\nChannel 1: I needed.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: You're welcome. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.16910098493099213},{"text":"Good morning.","start":1.12,"end":1.86,"sentiment":"positive","sentiment_score":0.43703150749206543},{"text":"This is Maureen from Ertow tech support.","start":1.92,"end":4.42,"sentiment":"neutral","sentiment_score":0.3312170846121652}],"sentiment":"positive","sentiment_score":0.3361683592200279,"channel":0,"num_words":10,"start":0.71999997,"end":4.42},{"sentences":[{"text":"Yep.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.20642660558223724},{"text":"Hi.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.13349878787994385},{"text":"I recently signed up with Airtel, and I noticed I'm moving into the property soon.","start":7.52,"end":13.62,"sentiment":"neutral","sentiment_score":0.11983817517757415},{"text":"I'm not there yet, but I ordered the I ordered the I went online and together with I'm not sure who the representative was.","start":13.995,"end":21.915,"sentiment":"neutral","sentiment_score":-0.10260682320222259},{"text":"We ordered the the modem and that, and we specifically put in, like, so the modem was meant to go to my current address, not the one I'm moving into.","start":21.915,"end":34.71,"sentiment":"neutral","sentiment_score":-0.0373161148900787}],"sentiment":"neutral","sentiment_score":-0.02034576313281563,"channel":1,"num_words":71,"start":5.3599997,"end":34.71},{"sentences":[{"text":"And so I've just gone online this morning, and I had a look at the order.","start":35.73,"end":40.815,"sentiment":"neutral","sentiment_score":0.031060110584803624},{"text":"And the order says billing address is yeah.","start":40.815,"end":45.375,"sentiment":"neutral","sentiment_score":-0.05828396463766694},{"text":"Obviously, it's the one that I'm moving into, but the shipping address, it's also the one I'm moving into.","start":45.375,"end":51.635,"sentiment":"neutral","sentiment_score":-0.08031149914390162},{"text":"So that explains why I haven't got my modem yet.","start":51.774998,"end":54.434998,"sentiment":"neutral","sentiment_score":-0.2453109383583069},{"text":"So, like, I don't know where the modem is.","start":56.82,"end":60.98,"sentiment":"neutral","sentiment_score":-0.291689482000139}],"sentiment":"neutral","sentiment_score":-0.1060248895655311,"channel":1,"num_words":62,"start":35.73,"end":60.98},{"sentences":[{"text":"Like, I haven't received it because it","start":60.98,"end":62.34,"sentiment":"neutral","sentiment_score":-0.30700203350612093}],"sentiment":"neutral","sentiment_score":-0.30700203350612093,"channel":1,"num_words":7,"start":60.98,"end":62.34},{"sentences":[{"text":"Mhmm.","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":-0.1099727377295494},{"text":"Okay.","start":63.63,"end":64.130005,"sentiment":"neutral","sentiment_score":-0.01841767132282257},{"text":"Can I have your full name, please, for me to check your account?","start":64.590004,"end":67.490005,"sentiment":"neutral","sentiment_score":0.02190698368045}],"sentiment":"neutral","sentiment_score":0.0104266919195652,"channel":0,"num_words":15,"start":62.59,"end":67.490005},{"sentences":[{"text":"so so Liz is my first name.","start":67.86,"end":69.46,"sentiment":"neutral","sentiment_score":0.012938465124794416},{"text":"F for Fred, I for igloo, l for Larry, I for igloo, zed for zebra for Liz,","start":69.46,"end":75.424995,"sentiment":"neutral","sentiment_score":0.015071571859366754}],"sentiment":"neutral","sentiment_score":0.014449415728449821,"channel":1,"num_words":24,"start":67.86,"end":75.424995},{"sentences":[{"text":"Mhmm.","start":76.104996,"end":76.604996,"sentiment":"neutral","sentiment_score":0.008091600611805916}],"sentiment":"neutral","sentiment_score":0.008091600611805916,"channel":0,"num_words":1,"start":76.104996,"end":76.604996},{"sentences":[{"text":"and a k k u r t is the surname.","start":76.924995,"end":81.265,"sentiment":"neutral","sentiment_score":0.008330713026225567}],"sentiment":"neutral","sentiment_score":0.008330713026225567,"channel":1,"num_words":10,"start":76.924995,"end":81.265},{"sentences":[{"text":"Okay.","start":80.825,"end":81.325,"sentiment":"neutral","sentiment_score":-0.00219039898365736},{"text":"Mhmm.","start":81.945,"end":82.445,"sentiment":"neutral","sentiment_score":-0.028149737045168877},{"text":"Fudis Aukert?","start":83.064995,"end":84.205,"sentiment":"neutral","sentiment_score":-0.08630255609750748}],"sentiment":"neutral","sentiment_score":-0.0507363120559603,"channel":0,"num_words":4,"start":80.825,"end":84.205},{"sentences":[{"text":"Yep.","start":84.604996,"end":84.924995,"sentiment":"neutral","sentiment_score":-0.005659960210323334},{"text":"That's it.","start":84.924995,"end":85.47,"sentiment":"neutral","sentiment_score":0.0035471590235829353}],"sentiment":"neutral","sentiment_score":0.0004781192789475123,"channel":1,"num_words":3,"start":84.604996,"end":85.47},{"sentences":[{"text":"Upon checking here the router, the shipping address is 33 Yating Avenue, Tullahong, and","start":86.78,"end":98.78,"sentiment":"neutral","sentiment_score":-0.0008669822210712093}],"sentiment":"neutral","sentiment_score":-0.0008669822210712093,"channel":0,"num_words":14,"start":86.78,"end":98.78},{"sentences":[{"text":"Okay.","start":98.75,"end":99.25,"sentiment":"neutral","sentiment_score":0.013364648446440697}],"sentiment":"neutral","sentiment_score":0.013364648446440697,"channel":1,"num_words":1,"start":98.75,"end":99.25},{"sentences":[{"text":"it's W2762.","start":98.78,"end":100.665,"sentiment":"neutral","sentiment_score":0.007854507537558675},{"text":"Yeah.","start":101.145004,"end":101.465004,"sentiment":"neutral","sentiment_score":0.01712839864194393},{"text":"I can","start":101.465004,"end":101.945,"sentiment":"neutral","sentiment_score":0.0009362343698740005}],"sentiment":"neutral","sentiment_score":0.0069419764913618565,"channel":0,"num_words":5,"start":98.78,"end":101.945},{"sentences":[{"text":"Okay.","start":101.845,"end":101.925,"sentiment":"neutral","sentiment_score":-0.02357531525194645},{"text":"Well","start":101.925,"end":102.425,"sentiment":"neutral","sentiment_score":-0.1083233505487442}],"sentiment":"neutral","sentiment_score":-0.06594933290034533,"channel":1,"num_words":2,"start":101.845,"end":102.425},{"sentences":[{"text":"also send you this via email if you","start":101.945,"end":105.145004,"sentiment":"neutral","sentiment_score":-0.16818621195852757}],"sentiment":"neutral","sentiment_score":-0.16818621195852757,"channel":0,"num_words":8,"start":101.945,"end":105.145004},{"sentences":[{"text":"no.","start":105.125,"end":105.284996,"sentiment":"neutral","sentiment_score":-0.12888452410697937}],"sentiment":"neutral","sentiment_score":-0.12888452410697937,"channel":1,"num_words":1,"start":105.125,"end":105.284996},{"sentences":[{"text":"want.","start":105.145004,"end":105.645004,"sentiment":"neutral","sentiment_score":-0.10618561506271362}],"sentiment":"neutral","sentiment_score":-0.10618561506271362,"channel":0,"num_words":1,"start":105.145004,"end":105.645004},{"sentences":[{"text":"No.","start":105.284996,"end":105.525,"sentiment":"neutral","sentiment_score":-0.19942790269851685},{"text":"I'm just checking the email.","start":105.525,"end":106.805,"sentiment":"neutral","sentiment_score":-0.16279728412628175},{"text":"The email says shipping address 20442 in Bresta.","start":106.805,"end":111.065,"sentiment":"neutral","sentiment_score":-0.04715899610891938},{"text":"Unless that was","start":111.845,"end":112.985,"sentiment":"neutral","sentiment_score":-0.07675139357646306}],"sentiment":"neutral","sentiment_score":-0.09534943958415705,"channel":1,"num_words":17,"start":105.284996,"end":112.985},{"sentences":[{"text":"Mhmm.","start":114.425,"end":114.585,"sentiment":"neutral","sentiment_score":-0.047329679131507874},{"text":"That is the service address.","start":114.585,"end":116.525,"sentiment":"neutral","sentiment_score":-0.031168238446116447},{"text":"Yeah.","start":117.12,"end":117.62,"sentiment":"neutral","sentiment_score":0.02673133835196495},{"text":"But on our end, yeah, we have 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She explains that she ordered a modem and is unsure where it is, and the agent confirms the shipping address and delivery address. The agent also explains that the modem is not sent via postage and that delivery will take between Thursday and early next week."},"intents":{"segments":[{"text":"I recently signed up with Airtel, and I noticed I'm moving into the property soon. I'm not there yet, but I ordered the I ordered the I went online and together with I'm not sure who the representative was.","start_word":12,"end_word":50,"intents":[{"intent":"Check order status","confidence_score":0.1425206}]},{"text":"The email says shipping address 20442 in Bresta. Unless that was Mhmm. That is the service address. Yeah.","start_word":246,"end_word":263,"intents":[{"intent":"Confirm shipping address","confidence_score":0.1517788}]},{"text":"on my order, ordered Hash13196, it just says billing address and then the shipping address, and they're the same. Okay.","start_word":278,"end_word":297,"intents":[{"intent":"Confirm billing address","confidence_score":0.014335248}]},{"text":"So on your end, the the shipping address is the Yadding Street. Is that correct? Yeah.","start_word":302,"end_word":317,"intents":[{"intent":"Confirm address","confidence_score":0.28646767}]},{"text":"when should that arrive then if that hasn't come yet?","start_word":334,"end_word":343,"intents":[{"intent":"Confirm delivery time","confidence_score":0.001924025}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16910098493099213},{"text":"Good morning. This is Maureen from Ertow tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.35340818762779236},{"text":"Yep. Hi. I recently signed up with Airtel, and I noticed I'm moving into the property soon. I'm not there yet, but I ordered the I ordered the I went online and together with I'm not sure who the representative was. We ordered the the modem and that, and we specifically put in, like, so the modem was meant to go to my current address, not the one I'm moving into. And so I've just gone online this morning, and I had a look at the order. And the order says billing address is yeah. Obviously, it's the one that I'm moving into, but the shipping address, it's also the one I'm moving into. So that explains why I haven't got my modem yet. So, like, I don't know where the modem is. Like, I haven't received it because it Mhmm. Okay. Can I have your full name, please, for me to check your account? so so Liz is my first name. F for Fred, I for igloo, l for Larry, I for igloo, zed for zebra for Liz, Mhmm. and a k k u r t is the surname. Okay. Mhmm. Fudis Aukert? Yep. That's it. Upon checking here the router, the shipping address is 33 Yating Avenue, Tullahong, and Okay. it's W2762. Yeah. I can Okay. Well also send you this via email if you no. want. No. I'm just checking the email. The email says shipping address 20442 in Bresta. Unless that was Mhmm. That is the service address. Yeah. But on our end, yeah, we have the oh, okay. delivery Well, address. Correct. Mhmm. on my order, ordered Hash13196, it just says billing address and then the shipping address, and they're the same. Okay. That's why I called. So on your end, the the shipping address is the Yadding Street. Is that correct? Yeah. That's correct. Okay. That's the shipping address. Right? Yes. We Yes. have So that when correct. when should that arrive then if that hasn't come yet? As of the moment, it's the entrance seat onboard for delivery at Scofield, NSW. Oh, This okay. is So Thursday it's not Yep. okay. Five So four I haven't to 6AM. okay. So when should I expect that? And then probably this week or next week? So this is via standard postage. Yep. Maybe within this week or early next week. Yeah. Because Scofield Yes. is a I'm suburb not sure. next to mine. Yeah. Mhmm. I'm not sure if their office is closed Yep. every No. No. weekends. That's fine. Yeah. Look at Mhmm. as long as I'm aware that it's not going to the different address, Service I'll address. just at least Okay. I can expect it. Okay Mhmm. then. Alright. Thank you. That's all Okay. I needed. Yeah. Thank Okay. you.","start_word":10,"end_word":477,"sentiment":"neutral","sentiment_score":-0.01932045041074037},{"text":"You're welcome. Bye. Have a great Bye.","start_word":478,"end_word":484,"sentiment":"positive","sentiment_score":0.512653648853302},{"text":"day. Bye. Bye.","start_word":485,"end_word":487,"sentiment":"neutral","sentiment_score":0.17743541300296783}],"average":{"sentiment":"neutral","sentiment_score":0.0007959765564535082}}}}