{"metadata":{"transaction_key":"deprecated","request_id":"01a0a2b2-82ba-73f0-aeae-3ba64b590124","sha256":"99b2010513c47e49129a3bd4d8fd5cc716fdce985ce8ebc43743970dd7847975","created":"2026-09-15T01:33:24.993Z","duration":39.599937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7414551,"words":[{"word":"ronald","start":7.3599997,"end":7.8599997,"confidence":0.7414551,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07991446554660797}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.07991446554660797}],"sentiment":"neutral","sentiment_score":0.07991446554660797,"num_words":1,"start":7.3599997,"end":7.8599997}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.","confidence":1.0,"words":[{"word":"hi","start":0.56,"end":1.06,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04529416561126709},{"word":"if","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.031201642006635662},{"word":"you","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01825343444943428},{"word":"record","start":1.52,"end":1.92,"confidence":0.9941406,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.016348671168088913},{"word":"your","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.015874695032835007},{"word":"name","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01916510984301567},{"word":"and","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.019974062219262123},{"word":"reason","start":2.56,"end":2.96,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.023838579654693604},{"word":"for","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017116352915763855},{"word":"calling","start":3.12,"end":3.62,"confidence":0.9980469,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.022716771811246872},{"word":"i'll","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03341549634933472},{"word":"see","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03158366680145264},{"word":"if","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02248378284275532},{"word":"this","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.017087996006011963},{"word":"person","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.02585822343826294},{"word":"is","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013021526858210564},{"word":"available","start":5.12,"end":5.62,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.021244971081614494},{"word":"thanks","start":13.514999,"end":14.014999,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4879404306411743},{"word":"please","start":14.315,"end":14.795,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0993489921092987},{"word":"stay","start":14.795,"end":15.115,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.08660848438739777},{"word":"on","start":15.115,"end":15.275,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04562830924987793},{"word":"the","start":15.275,"end":15.434999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06037995964288711},{"word":"line","start":15.434999,"end":15.934999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.04933345317840576},{"word":"i'm","start":36.61,"end":36.85,"confidence":0.75683594,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5050269365310669},{"word":"sorry","start":36.85,"end":37.33,"confidence":0.9794922,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.5254254341125488},{"word":"this","start":37.33,"end":37.57,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7851197719573975},{"word":"person","start":37.57,"end":37.97,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6967360377311707},{"word":"is","start":37.97,"end":38.13,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6917272806167603},{"word":"not","start":38.13,"end":38.37,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6474548578262329},{"word":"available","start":38.37,"end":38.87,"confidence":0.99853516,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.414469838142395}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.04529416561126709},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.021824061404913664},{"text":"Thanks.","start":13.514999,"end":14.014999,"sentiment":"positive","sentiment_score":0.4879404306411743},{"text":"Please stay on the line.","start":14.315,"end":15.934999,"sentiment":"neutral","sentiment_score":-0.024374474585056306},{"text":"I'm sorry.","start":36.61,"end":37.33,"sentiment":"negative","sentiment_score":-0.5152261853218079}],"sentiment":"neutral","sentiment_score":-0.01079620659351349,"num_words":25,"start":0.56,"end":37.33},{"sentences":[{"text":"This person is not available.","start":37.33,"end":38.87,"sentiment":"negative","sentiment_score":-0.6471015572547912}],"sentiment":"negative","sentiment_score":-0.6471015572547912,"num_words":5,"start":37.33,"end":38.87}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.04529416561126709},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.021824061404913664}],"sentiment":"neutral","sentiment_score":0.02320465576999328,"channel":1,"num_words":17,"start":0.56,"end":5.62},{"sentences":[{"text":"Ronald.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.07991446554660797}],"sentiment":"neutral","sentiment_score":0.07991446554660797,"channel":0,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"Thanks.","start":13.514999,"end":14.014999,"sentiment":"positive","sentiment_score":0.4879404306411743},{"text":"Please stay on the line.","start":14.315,"end":15.934999,"sentiment":"neutral","sentiment_score":-0.024374474585056306},{"text":"I'm sorry.","start":36.61,"end":37.33,"sentiment":"negative","sentiment_score":-0.5152261853218079},{"text":"This person is not available.","start":37.33,"end":38.87,"sentiment":"negative","sentiment_score":-0.6471015572547912}],"sentiment":"neutral","sentiment_score":-0.2999916999385907,"channel":1,"num_words":13,"start":13.514999,"end":38.87}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available."},"intents":{"segments":[{"text":"This person is not available.","start_word":26,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.006291809}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.029315149411559105},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4879404306411743},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":-0.012089820578694344},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.6010227203369141}],"average":{"sentiment":"neutral","sentiment_score":-0.11306885155764491}}}}