{"metadata":{"transaction_key":"deprecated","request_id":"019eaa85-58b2-7e31-b7d8-a0c1a5d5e3a9","sha256":"5d163bea511c3965e7368fd7820f9aab32afa7a56f42e83fdfb80f2ec46a3966","created":"2026-06-09T03:55:27.642Z","duration":37.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":121,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":136,"output_tokens":136},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":136,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Hi. This is Abby. I'm calling in behalf of Daniel from TechnoWands. We are based in Springfield, Brisbane. We wanted to reach out to check if you do have an IT support or a recurring IT issues that don't get properly fixed. And we could also help you with IT, reduce IT costs, and improve security. So if you're interested, please, don't hesitate to reach out so we could book you an appointment with Dana, a discovery call with Dana. Take care, and talk to you soon.","confidence":0.99609375,"words":[{"word":"hi","start":4.7999997,"end":5.2799997,"confidence":0.9836426,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05011431872844696},{"word":"hi","start":5.2799997,"end":5.68,"confidence":0.87524414,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08207978308200836},{"word":"this","start":5.68,"end":6.0,"confidence":0.99121094,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06823424994945526},{"word":"is","start":6.0,"end":6.08,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09571712464094162},{"word":"abby","start":6.08,"end":6.48,"confidence":0.91381836,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.13588424026966095},{"word":"i'm","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11796244978904724},{"word":"calling","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.09491116553544998},{"word":"in","start":6.96,"end":7.04,"confidence":0.59228516,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09464765340089798},{"word":"behalf","start":7.04,"end":7.3599997,"confidence":0.99609375,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.14041799306869507},{"word":"of","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2040048986673355},{"word":"daniel","start":7.52,"end":7.9199996,"confidence":0.7949219,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.16965194046497345},{"word":"from","start":7.9199996,"end":8.24,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19880181550979617},{"word":"technowands","start":8.24,"end":8.74,"confidence":0.7306641,"punctuated_word":"TechnoWands.","sentiment":"neutral","sentiment_score":0.16341061890125275},{"word":"we","start":9.28,"end":9.44,"confidence":0.73779297,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1776830554008484},{"word":"are","start":9.44,"end":9.599999,"confidence":0.97314453,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.14908529818058014},{"word":"based","start":9.599999,"end":10.0,"confidence":1.0,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.16168436408042908},{"word":"in","start":10.0,"end":10.24,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1512853354215622},{"word":"springfield","start":10.24,"end":10.719999,"confidence":0.97314453,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.17193718254566193},{"word":"brisbane","start":10.719999,"end":11.219999,"confidence":0.9145508,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.20583593845367432},{"word":"we","start":11.679999,"end":11.84,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.16636259853839874},{"word":"wanted","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.12547549605369568},{"word":"to","start":12.08,"end":12.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1395079791545868},{"word":"reach","start":12.24,"end":12.48,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.18492035567760468},{"word":"out","start":12.48,"end":12.639999,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.20424959063529968},{"word":"to","start":12.639999,"end":12.799999,"confidence":0.8833008,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17457586526870728},{"word":"check","start":12.799999,"end":13.12,"confidence":0.62890625,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.21997591853141785},{"word":"if","start":13.12,"end":13.28,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1844349503517151},{"word":"you","start":13.28,"end":13.599999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23870083689689636},{"word":"do","start":13.599999,"end":13.759999,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.15178948640823364},{"word":"have","start":13.759999,"end":14.08,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17359396815299988},{"word":"an","start":14.08,"end":14.32,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.15265148878097534},{"word":"it","start":14.32,"end":14.82,"confidence":0.99316406,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.1221831440925598},{"word":"support","start":15.1449995,"end":15.6449995,"confidence":0.99902344,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.0673627257347107},{"word":"or","start":15.865,"end":16.185,"confidence":0.98095703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1928712427616119},{"word":"a","start":16.185,"end":16.265,"confidence":0.8076172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1775950789451599},{"word":"recurring","start":16.265,"end":16.744999,"confidence":0.9902344,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":0.08982197195291519},{"word":"it","start":16.744999,"end":17.145,"confidence":0.9921875,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.03839908540248871},{"word":"issues","start":17.145,"end":17.625,"confidence":0.9921875,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.11418239772319794},{"word":"that","start":17.625,"end":17.865,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08591470122337341},{"word":"don't","start":17.865,"end":18.185,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04908264800906181},{"word":"get","start":18.185,"end":18.505,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0665232390165329},{"word":"properly","start":18.505,"end":18.985,"confidence":1.0,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":0.13612157106399536},{"word":"fixed","start":18.985,"end":19.485,"confidence":0.78100586,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":0.08650026470422745},{"word":"and","start":19.945,"end":20.185,"confidence":0.99902344,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.40293142199516296},{"word":"we","start":20.185,"end":20.345,"confidence":0.99902344,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.44756001234054565},{"word":"could","start":20.345,"end":20.585,"confidence":0.88720703,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.5252447724342346},{"word":"also","start":20.585,"end":20.985,"confidence":0.9980469,"punctuated_word":"also","sentiment":"positive","sentiment_score":0.4584309160709381},{"word":"help","start":20.985,"end":21.224998,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5008919835090637},{"word":"you","start":21.224998,"end":21.545,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6591776609420776},{"word":"with","start":21.545,"end":21.865,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.6680685877799988},{"word":"it","start":21.865,"end":22.365,"confidence":0.73254395,"punctuated_word":"IT,","sentiment":"positive","sentiment_score":0.4629702866077423},{"word":"reduce","start":23.145,"end":23.544998,"confidence":0.97314453,"punctuated_word":"reduce","sentiment":"positive","sentiment_score":0.38397082686424255},{"word":"it","start":23.544998,"end":23.945,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.08746547996997833},{"word":"costs","start":23.945,"end":24.445,"confidence":0.8498535,"punctuated_word":"costs,","sentiment":"positive","sentiment_score":0.3667622208595276},{"word":"and","start":24.744999,"end":24.985,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4671281576156616},{"word":"improve","start":24.985,"end":25.384998,"confidence":0.9902344,"punctuated_word":"improve","sentiment":"positive","sentiment_score":0.5199503302574158},{"word":"security","start":25.384998,"end":25.865,"confidence":0.9980469,"punctuated_word":"security.","sentiment":"positive","sentiment_score":0.40556600689888},{"word":"so","start":25.865,"end":26.105,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.36533108353614807},{"word":"if","start":26.105,"end":26.265,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.3298737108707428},{"word":"you're","start":26.265,"end":26.505,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.3444559574127197},{"word":"interested","start":26.505,"end":26.985,"confidence":0.9848633,"punctuated_word":"interested,","sentiment":"neutral","sentiment_score":0.2882770895957947},{"word":"please","start":26.985,"end":27.384998,"confidence":0.9748535,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.23108839988708496},{"word":"don't","start":27.625,"end":27.865,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.26656317710876465},{"word":"hesitate","start":27.865,"end":28.365,"confidence":0.9819336,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.28660669922828674},{"word":"to","start":28.425,"end":28.585,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.39061662554740906},{"word":"reach","start":28.585,"end":28.838875,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.32813113927841187},{"word":"out","start":28.838875,"end":29.078875,"confidence":1.0,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.3811317980289459},{"word":"so","start":29.078875,"end":29.238874,"confidence":0.8598633,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4457473158836365},{"word":"we","start":29.238874,"end":29.558876,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4314303994178772},{"word":"could","start":29.558876,"end":29.878876,"confidence":0.7084961,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.5026838779449463},{"word":"book","start":29.878876,"end":30.038876,"confidence":1.0,"punctuated_word":"book","sentiment":"positive","sentiment_score":0.432750403881073},{"word":"you","start":30.038876,"end":30.198875,"confidence":0.9941406,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5615798234939575},{"word":"an","start":30.198875,"end":30.278875,"confidence":0.9980469,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.5023496150970459},{"word":"appointment","start":30.278875,"end":30.778875,"confidence":1.0,"punctuated_word":"appointment","sentiment":"positive","sentiment_score":0.3946638703346253},{"word":"with","start":30.838875,"end":31.158875,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5494308471679688},{"word":"dana","start":31.158875,"end":31.658875,"confidence":0.7182617,"punctuated_word":"Dana,","sentiment":"positive","sentiment_score":0.4331991374492645},{"word":"a","start":32.358875,"end":32.518875,"confidence":0.93359375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5183893442153931},{"word":"discovery","start":32.518875,"end":33.018875,"confidence":0.83935547,"punctuated_word":"discovery","sentiment":"positive","sentiment_score":0.3672543168067932},{"word":"call","start":33.078873,"end":33.398876,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.37002432346343994},{"word":"with","start":33.398876,"end":33.638874,"confidence":0.9941406,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.48316141963005066},{"word":"dana","start":33.638874,"end":34.118874,"confidence":1.0,"punctuated_word":"Dana.","sentiment":"positive","sentiment_score":0.3611961007118225},{"word":"take","start":34.118874,"end":34.358875,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4353869557380676},{"word":"care","start":34.358875,"end":34.678875,"confidence":0.8947754,"punctuated_word":"care,","sentiment":"positive","sentiment_score":0.3630139827728271},{"word":"and","start":34.678875,"end":34.918877,"confidence":0.99902344,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.34845513105392456},{"word":"talk","start":34.918877,"end":35.158875,"confidence":0.99902344,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.3839837014675141},{"word":"to","start":35.158875,"end":35.238876,"confidence":0.9970703,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.38809847831726074},{"word":"you","start":35.238876,"end":35.318874,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3601427674293518},{"word":"soon","start":35.318874,"end":35.818874,"confidence":0.99365234,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.21688257157802585}],"paragraphs":{"transcript":"\nHi. Hi. This is Abby. I'm calling in behalf of Daniel from TechnoWands. We are based in Springfield, Brisbane.\n\nWe wanted to reach out to check if you do have an IT support or a recurring IT issues that don't get properly fixed. And we could also help you with IT, reduce IT costs, and improve security. So if you're interested, please, don't hesitate to reach out so we could book you an appointment with Dana, a discovery call with Dana. Take care, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.05011431872844696},{"text":"Hi.","start":5.2799997,"end":5.68,"sentiment":"neutral","sentiment_score":0.08207978308200836},{"text":"This is Abby.","start":5.68,"end":6.48,"sentiment":"neutral","sentiment_score":0.09994520495335261},{"text":"I'm calling in behalf of Daniel from TechnoWands.","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.14797606691718102},{"text":"We are based in Springfield, Brisbane.","start":9.28,"end":11.219999,"sentiment":"neutral","sentiment_score":0.16958519568045935}],"sentiment":"neutral","sentiment_score":0.1385973382153009,"num_words":19,"start":4.7999997,"end":11.219999},{"sentences":[{"text":"We wanted to reach out to check if you do have an IT support or a recurring IT issues that don't get properly fixed.","start":11.679999,"end":19.485,"sentiment":"neutral","sentiment_score":0.11851821296537916},{"text":"And we could also help you with IT, reduce IT costs, and improve security.","start":19.945,"end":25.865,"sentiment":"positive","sentiment_score":0.4540084760103907},{"text":"So if you're interested, please, don't hesitate to reach out so we could book you an appointment with Dana, a discovery call with Dana.","start":25.865,"end":34.118874,"sentiment":"positive","sentiment_score":0.3985806864996751},{"text":"Take care, and talk to you soon.","start":34.118874,"end":35.818874,"sentiment":"positive","sentiment_score":0.35656622690813883}],"sentiment":"neutral","sentiment_score":0.3081515339081702,"num_words":69,"start":11.679999,"end":35.818874}]}}]},{"alternatives":[{"transcript":"Hi. This is Paul. Please leave a message.","confidence":0.9970703,"words":[{"word":"hi","start":1.76,"end":1.92,"confidence":0.9790039,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0272685419768095},{"word":"this","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.025013182312250137},{"word":"is","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0326414480805397},{"word":"paul","start":2.3999999,"end":2.8999999,"confidence":0.99658203,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":0.021419253200292587},{"word":"please","start":3.04,"end":3.28,"confidence":0.96972656,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.01785109005868435},{"word":"leave","start":3.28,"end":3.4399998,"confidence":0.99316406,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.01357470080256462},{"word":"a","start":3.4399998,"end":3.52,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01928810216486454},{"word":"message","start":3.52,"end":4.02,"confidence":0.99902344,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.0233050175011158}],"paragraphs":{"transcript":"\nHi. This is Paul. Please leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.0272685419768095},{"text":"This is Paul.","start":1.92,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.02635796119769414},{"text":"Please leave a message.","start":3.04,"end":4.02,"sentiment":"neutral","sentiment_score":-0.018504727631807327}],"sentiment":"neutral","sentiment_score":0.004040439380332828,"num_words":8,"start":1.76,"end":4.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Paul. Please leave a message.\n\nChannel 0: Hi. Hi. This is Abby. I'm calling in behalf of Daniel from TechnoWands. We are based in Springfield, Brisbane.\n\nWe wanted to reach out to check if you do have an IT support or a recurring IT issues that don't get properly fixed. And we could also help you with IT, reduce IT costs, and improve security. So if you're interested, please, don't hesitate to reach out so we could book you an appointment with Dana, a discovery call with Dana. Take care, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.0272685419768095},{"text":"This is Paul.","start":1.92,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.02635796119769414},{"text":"Please leave a message.","start":3.04,"end":4.02,"sentiment":"neutral","sentiment_score":-0.018504727631807327}],"sentiment":"neutral","sentiment_score":0.004040439380332828,"channel":1,"num_words":8,"start":1.76,"end":4.02},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.05011431872844696},{"text":"Hi.","start":5.2799997,"end":5.68,"sentiment":"neutral","sentiment_score":0.08207978308200836},{"text":"This is Abby.","start":5.68,"end":6.48,"sentiment":"neutral","sentiment_score":0.09994520495335261},{"text":"I'm calling in behalf of Daniel from TechnoWands.","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.14797606691718102},{"text":"We are based in Springfield, Brisbane.","start":9.28,"end":11.219999,"sentiment":"neutral","sentiment_score":0.16958519568045935}],"sentiment":"neutral","sentiment_score":0.1385973382153009,"channel":0,"num_words":19,"start":4.7999997,"end":11.219999},{"sentences":[{"text":"We wanted to reach out to check if you do have an IT support or a recurring IT issues that don't get properly fixed.","start":11.679999,"end":19.485,"sentiment":"neutral","sentiment_score":0.11851821296537916},{"text":"And we could also help you with IT, reduce IT costs, and improve security.","start":19.945,"end":25.865,"sentiment":"positive","sentiment_score":0.4540084760103907},{"text":"So if you're interested, please, don't hesitate to reach out so we could book you an appointment with Dana, a discovery call with Dana.","start":25.865,"end":34.118874,"sentiment":"positive","sentiment_score":0.3985806864996751},{"text":"Take care, and talk to you soon.","start":34.118874,"end":35.818874,"sentiment":"positive","sentiment_score":0.35656622690813883}],"sentiment":"neutral","sentiment_score":0.3081515339081702,"channel":0,"num_words":69,"start":11.679999,"end":35.818874}]},"summary":{"result":"success","short":"A representative from TechnoWands, named Abby, calls a customer named Paul to inquire about IT support and recurring IT issues that don't get properly fixed. Abby also offers IT solutions to reduce costs and improve security and invites Paul to book an appointment with Dana for a discovery call."},"intents":{"segments":[{"text":"We wanted to reach out to check if you do have an IT support or a recurring IT issues that don't get properly fixed.","start_word":27,"end_word":50,"intents":[{"intent":"Check it support","confidence_score":0.24151564}]},{"text":"And we could also help you with IT, reduce IT costs, and improve security.","start_word":51,"end_word":64,"intents":[{"intent":"Help with it","confidence_score":0.042052846}]},{"text":"So if you're interested, please, don't hesitate to reach out so we could book you an appointment with Dana, a discovery call with Dana. Take care, and talk to you soon.","start_word":65,"end_word":95,"intents":[{"intent":"Book appointment","confidence_score":0.40411374},{"intent":"Call for discovery call","confidence_score":0.0027365494}]}]},"sentiments":{"segments":[{"text":"Hi. This is Paul. Please leave a message. Hi. Hi. This is Abby. I'm calling in behalf of Daniel from TechnoWands. We are based in Springfield, Brisbane. We wanted to reach out to check if you do have an IT support or a recurring IT issues that don't get properly fixed.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.105261892080307},{"text":"And we could also help you with IT, reduce IT costs, and improve security. So if you're interested, please, don't hesitate to reach out so we could book you an appointment with Dana, a discovery call with Dana. Take care, and talk to you soon.","start_word":51,"end_word":95,"sentiment":"positive","sentiment_score":0.39725616574287415}],"average":{"sentiment":"neutral","sentiment_score":0.23837692597333124}}}}