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don't. Mhmm. Hi. My name is Larissa from Mercy Financial. How are you going?\n\nYeah. Really, really good. Thank you. Sorry. I have a a client, a mutual client.\n\nWe're trying to withdraw from his account to pay off his mortgage, And I know the withdrawal is pending. I was just wanting to grab an update on it if I could, please. Have you go through security, obviously, first. You sure can. I am just having a system issue and trying to find it myself.\n\nRight. Love love computers today. They're my favorite. No. I do have the the account number.\n\nI just went back to basics and found it my email rather than trying to log in to his account. It's just not loading. It's 910877805. Oakview Financial. Third party.\n\nYou're okay. Yeah. I'm pretty sure it was sent a couple weeks ago. Again, my system just crashed, so I I'm going off memory right now. But, I mean, if you can't find it, I'll have to wait to reload and then get it sent again.\n\nYeah. That's fine. Thank you. Yeah. I can I can definitely do that?\n\nQuestion. How long does it take to load? Yeah. Okay. Cool.\n\nAlright. Perfection. I will get it sent postpaid. You too. Thanks, darling.\n\nBye.","paragraphs":[{"sentences":[{"text":"I don't.","start":4.7999997,"end":5.38,"sentiment":"neutral","sentiment_score":-0.22663549333810806},{"text":"Mhmm.","start":91.189995,"end":91.689995,"sentiment":"neutral","sentiment_score":0.3071049749851227},{"text":"Hi.","start":355.53,"end":356.03,"sentiment":"neutral","sentiment_score":0.10499866306781767},{"text":"My name is Larissa from Mercy Financial.","start":356.09,"end":357.93,"sentiment":"neutral","sentiment_score":0.12938565760850906},{"text":"How are you going?","start":357.93,"end":358.75,"sentiment":"neutral","sentiment_score":0.173885278403759}],"sentiment":"neutral","sentiment_score":0.10400489121675491,"num_words":15,"start":4.7999997,"end":358.75},{"sentences":[{"text":"Yeah.","start":361.21,"end":361.69,"sentiment":"neutral","sentiment_score":0.2533295452594757},{"text":"Really, really good.","start":361.69,"end":362.73,"sentiment":"positive","sentiment_score":0.4617998202641805},{"text":"Thank 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Thanks for calling AMP. Don't have time to wait on hold? You can visit amp.com.au forward slash contact us and chat to us directly through our live chat function. It's available from 9AM to 5PM, Monday to Friday, Sydney time. To help direct your call, please select from one of the following six options. To hear our ABN or USI information, press 1. To use our self serve menu to check your balance, press 2. For help with your online account, press 3. For insurance questions or information about making a claim, press 4. For inquiries about rolling over or withdrawing from your super account, press 5. If you're an exist if you are following up on an existing withdrawal, press 1. If you've re Did you know that it's easy to track the progress of your request online? Log in or register to my AMP. Open the help and support menu and select track my request for more details. To hear these instructions again, press 1. To speak to one of our consultants, press 2. All of our consultants are currently assisting other callers. Please hold, and we'll be with you soon. Did you know that My AMP is designed to make your life easier? Check the status of your withdrawal, lodge new requests, and manage your account at your convenience. You can find answers to most of your questions in our help and support section. Remember that managing your super is now faster and simpler than ever with My AMP. Whether you're ready to make a withdrawal or just wanna keep tabs on your super, you can do it all in one place. My AMP ensures you have the tools you need right at your fingertips. For more information on withdrawal conditions, visit amp.com.au and search when can I access my super? You can lodge a notice of intent by logging in to my AMP. For more information, go to amp.com.au. Click on find a form and type notice of intent. To discuss with a customer service representative, please hold the line. Thank you for your patience. A customer service consultant will be with you as soon as possible. Did you know you can chat to us directly using our live chat function? Visit amp.com.au forward slash contact us. Delivery dates for annual statements vary by product. To find out statement mailing dates, visit amp.com.au and type annual statement into the search bar. Here, you'll find product specific mailing dates for all annual statements. Thank you for your patience. A customer service consultant will be with you as soon as possible. If you've had more than one job, you probably have more than one super fund. Talk to us today about maximizing your retirement income by bringing your super together. You should consider your personal Hi. This is Andrew from AMP. How can I help you? Yeah. Good. Yourself? Yeah. Yeah. Sure. Yeah. Can I just grab the account number? Yeah. Hey. Alright. Take your time. Yeah. It's alright. If if it's not loading at the moment, did you get, like, a a request ID or anything like that for the withdrawal? Alright. Thank you. Alright. Yes, sir. What was the name of the practice that you're calling from? Thank you. Alright. Okay. Yeah. Were you guys calling as an adviser or a third party? Third party. Alright. Okay. At the moment, I'm not able to see any details for a third party. I'll just go ahead and have a look. Okay. Alright. Yeah. At the moment, I don't see any third party on the account. I'm just gonna have a look and see if I can find that. Did you guys manage to get, like, a third party authority form sent into AMP at all? Yeah. Okay. I'll just, yeah, I'll I'll just go back and have a look and see if there's, any authority on the account. Do you mind if I just pop you on hold for a minute? Hi, Larissa. Thanks for holding. Yes. I've I've just gone back and had a look. And, yeah, unfortunately, I can't see any authority on the account at the moment. Would you guys be able to just get that form resent in? Sorry. The authority? It takes up to forty eight hours. Yep. Alright. Not a problem. Thanks for calling. Have a great day. 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Thanks for calling AMP. Don't have time to wait on hold? You can visit amp.com.au forward slash contact us and chat to us directly through our live chat function. It's available from 9AM to 5PM, Monday to Friday, Sydney time.\n\nTo help direct your call, please select from one of the following six options. To hear our ABN or USI information, press 1. To use our self serve menu to check your balance, press 2. For help with your online account, press 3. For insurance questions or information about making a claim, press 4.\n\nFor inquiries about rolling over or withdrawing from your super account, press 5. If you're an exist if you are following up on an existing withdrawal, press 1. If you've re Did you know that it's easy to track the progress of your request online? Log in or register to my AMP. Open the help and support menu and select track my request for more details.\n\nTo hear these instructions again, press 1. To speak to one of our consultants, press 2. All of our consultants are currently assisting other callers. Please hold, and we'll be with you soon. Did you know that My AMP is designed to make your life easier?\n\nCheck the status of your withdrawal, lodge new requests, and manage your account at your convenience. You can find answers to most of your questions in our help and support section. Remember that managing your super is now faster and simpler than ever with My AMP. Whether you're ready to make a withdrawal or just wanna keep tabs on your super, you can do it all in one place. My AMP ensures you have the tools you need right at your fingertips.\n\nFor more information on withdrawal conditions, visit amp.com.au and search when can I access my super? You can lodge a notice of intent by logging in to my AMP. For more information, go to amp.com.au. Click on find a form and type notice of intent. To discuss with a customer service representative, please hold the line.\n\nThank you for your patience. A customer service consultant will be with you as soon as possible. Did you know you can chat to us directly using our live chat function? Visit amp.com.au forward slash contact us. Delivery dates for annual statements vary by product.\n\nTo find out statement mailing dates, visit amp.com.au and type annual statement into the search bar. Here, you'll find product specific mailing dates for all annual statements. Thank you for your patience. A customer service consultant will be with you as soon as possible. If you've had more than one job, you probably have more than one super fund.\n\nTalk to us today about maximizing your retirement income by bringing your super together. You should consider your personal Hi. This is Andrew from AMP. How can I help you? Yeah.\n\nGood. Yourself? Yeah. Yeah. Sure.\n\nYeah. Can I just grab the account number? Yeah. Hey. Alright.\n\nTake your time. Yeah. It's alright. If if it's not loading at the moment, did you get, like, a a request ID or anything like that for the withdrawal? Alright.\n\nThank you. Alright. Yes, sir. What was the name of the practice that you're calling from? Thank you.\n\nAlright. Okay. Yeah. Were you guys calling as an adviser or a third party? Third party.\n\nAlright. Okay. At the moment, I'm not able to see any details for a third party. I'll just go ahead and have a look. Okay.\n\nAlright. Yeah. At the moment, I don't see any third party on the account. I'm just gonna have a look and see if I can find that. Did you guys manage to get, like, a third party authority form sent into AMP at all?\n\nYeah. Okay. I'll just, yeah, I'll I'll just go back and have a look and see if there's, any authority on the account. Do you mind if I just pop you on hold for a minute? Hi, Larissa.\n\nThanks for holding. Yes. I've I've just gone back and had a look. And, yeah, unfortunately, I can't see any authority on the account at the moment. Would you guys be able to just get that form resent in?\n\nSorry. The authority? It takes up to forty eight hours. Yep. Alright.\n\nNot a problem. Thanks for calling. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"positive","sentiment_score":0.4036767482757568},{"text":"Thanks for calling AMP.","start":0.48,"end":2.02,"sentiment":"positive","sentiment_score":0.5828778892755508},{"text":"Don't have time to wait on hold?","start":2.6399999,"end":4.42,"sentiment":"neutral","sentiment_score":-0.030330339712756022},{"text":"You can visit amp.com.au forward slash contact us and chat to us directly through our live chat function.","start":4.64,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.028599492584665615},{"text":"It's available from 9AM to 5PM, Monday to Friday, Sydney time.","start":12.545,"end":17.125,"sentiment":"neutral","sentiment_score":0.08715092492374507}],"sentiment":"neutral","sentiment_score":0.07235963987868006,"num_words":41,"start":0.24,"end":17.125},{"sentences":[{"text":"To help direct your call, please select from one of the following six options.","start":17.665,"end":21.765,"sentiment":"neutral","sentiment_score":0.06583516672253609},{"text":"To hear our ABN or USI information, press 1.","start":22.305,"end":26.805,"sentiment":"neutral","sentiment_score":0.02743220515549183},{"text":"To use our self serve menu to check your balance, press 2.","start":27.14,"end":31.16,"sentiment":"neutral","sentiment_score":0.05223016922051708},{"text":"For help with your online account, press 3.","start":31.539999,"end":34.52,"sentiment":"neutral","sentiment_score":0.08533809566870332},{"text":"For insurance questions or information about making a claim, press 4.","start":35.14,"end":39.885,"sentiment":"neutral","sentiment_score":0.05852159891616215}],"sentiment":"neutral","sentiment_score":0.05781086230719531,"num_words":54,"start":17.665,"end":39.885},{"sentences":[{"text":"For inquiries about rolling over or withdrawing from your super account, press 5.","start":40.445,"end":45.824997,"sentiment":"neutral","sentiment_score":0.045944658609536976},{"text":"If you're an exist if you are following up on an existing withdrawal, press 1.","start":46.204998,"end":51.265,"sentiment":"neutral","sentiment_score":-0.028420516972740492},{"text":"If you've re Did you know that it's easy to track the progress of your request online?","start":51.644997,"end":56.32,"sentiment":"neutral","sentiment_score":0.24799175612518892},{"text":"Log in or register to my AMP.","start":56.7,"end":59.120003,"sentiment":"neutral","sentiment_score":0.1307294602905001},{"text":"Open the help and support menu and select track my request for more details.","start":59.66,"end":64.4,"sentiment":"neutral","sentiment_score":0.1008579967809575}],"sentiment":"neutral","sentiment_score":0.10172652785496955,"num_words":66,"start":40.445,"end":64.4},{"sentences":[{"text":"To hear these instructions again, press 1.","start":64.86,"end":67.805,"sentiment":"neutral","sentiment_score":0.006318765692412853},{"text":"To speak to one of our consultants, press 2.","start":68.024994,"end":70.924995,"sentiment":"neutral","sentiment_score":-0.013780842224756876},{"text":"All of our consultants are currently assisting other callers.","start":74.34499,"end":77.405,"sentiment":"neutral","sentiment_score":-0.02067602922519048},{"text":"Please hold, and we'll be with you soon.","start":77.784996,"end":79.884995,"sentiment":"neutral","sentiment_score":0.03919950220733881},{"text":"Did you know that My AMP is designed to make your life easier?","start":80.51,"end":84.130005,"sentiment":"positive","sentiment_score":0.4535595258841148}],"sentiment":"neutral","sentiment_score":0.12921716023803406,"num_words":46,"start":64.86,"end":84.130005},{"sentences":[{"text":"Check the status of your withdrawal, lodge new requests, and manage your account at your 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withdrawal conditions, visit amp.com.au and search when can I access my super?","start":111.09,"end":118.869995,"sentiment":"neutral","sentiment_score":0.13111415645107627},{"text":"You can lodge a notice of intent by logging in to my AMP.","start":119.095,"end":122.715,"sentiment":"neutral","sentiment_score":0.07829873091899432},{"text":"For more information, go to amp.com.au.","start":123.255,"end":127.195,"sentiment":"neutral","sentiment_score":0.03188778149584929},{"text":"Click on find a form and type notice of intent.","start":127.335,"end":130.715,"sentiment":"neutral","sentiment_score":0.014126211404800415},{"text":"To discuss with a customer service representative, please hold the line.","start":131.015,"end":144.68,"sentiment":"neutral","sentiment_score":-0.023167263123799454}],"sentiment":"neutral","sentiment_score":0.05702605203259736,"num_words":56,"start":111.09,"end":144.68},{"sentences":[{"text":"Thank you for your patience.","start":180.865,"end":182.16501,"sentiment":"neutral","sentiment_score":0.2162712872028351},{"text":"A customer service consultant will be with you as soon as possible.","start":182.465,"end":185.845,"sentiment":"neutral","sentiment_score":0.05602698835233847},{"text":"Did you know you can chat to us directly using our live chat function?","start":186.065,"end":189.925,"sentiment":"neutral","sentiment_score":0.020400634833744595},{"text":"Visit amp.com.au forward slash contact us.","start":190.42,"end":194.59999,"sentiment":"neutral","sentiment_score":-0.0024994481451964625},{"text":"Delivery dates for annual statements vary by product.","start":195.54,"end":198.84,"sentiment":"neutral","sentiment_score":-0.009700138820335269}],"sentiment":"neutral","sentiment_score":0.043259808544017786,"num_words":45,"start":180.865,"end":198.84},{"sentences":[{"text":"To find out statement mailing dates, visit amp.com.au and type annual statement into the search bar.","start":199.06,"end":206.935,"sentiment":"neutral","sentiment_score":0.0070348197186831385},{"text":"Here, you'll find product specific mailing dates for all annual statements.","start":207.075,"end":211.17499,"sentiment":"neutral","sentiment_score":0.006806092421439561},{"text":"Thank you for your patience.","start":271.97998,"end":273.28,"sentiment":"neutral","sentiment_score":0.24445620477199553},{"text":"A customer service consultant will be with you as soon as possible.","start":273.58,"end":276.96,"sentiment":"neutral","sentiment_score":0.11913230270147324},{"text":"If you've had more than one job, you probably have more than one super fund.","start":337.775,"end":342.11502,"sentiment":"neutral","sentiment_score":0.04074514446159204}],"sentiment":"neutral","sentiment_score":0.058482541615869535,"num_words":59,"start":199.06,"end":342.11502},{"sentences":[{"text":"Talk to us today about maximizing your retirement income by bringing your super together.","start":342.17502,"end":347.39502,"sentiment":"neutral","sentiment_score":0.310718189392771},{"text":"You should consider your personal Hi.","start":347.775,"end":351.39,"sentiment":"neutral","sentiment_score":0.097932202120622},{"text":"This is Andrew from AMP.","start":351.39,"end":352.59,"sentiment":"neutral","sentiment_score":0.17195093929767608},{"text":"How can I help you?","start":352.59,"end":353.57,"sentiment":"neutral","sentiment_score":0.14075476825237274},{"text":"Yeah.","start":359.07,"end":359.39,"sentiment":"neutral","sentiment_score":0.157337486743927}],"sentiment":"neutral","sentiment_score":0.21479077060376445,"num_words":31,"start":342.17502,"end":359.39},{"sentences":[{"text":"Good.","start":359.39,"end":359.63,"sentiment":"neutral","sentiment_score":0.26766324043273926},{"text":"Yourself?","start":359.63,"end":360.13,"sentiment":"neutral","sentiment_score":0.16489186882972717},{"text":"Yeah.","start":388.34,"end":388.66,"sentiment":"neutral","sentiment_score":-0.021382754668593407},{"text":"Yeah.","start":388.66,"end":388.98,"sentiment":"neutral","sentiment_score":-0.008755389600992203},{"text":"Sure.","start":388.98,"end":389.48,"sentiment":"neutral","sentiment_score":0.0010248338803648949}],"sentiment":"neutral","sentiment_score":0.08068835977464914,"num_words":5,"start":359.39,"end":389.48},{"sentences":[{"text":"Yeah.","start":390.02002,"end":390.18,"sentiment":"neutral","sentiment_score":-0.011249027214944364},{"text":"Can I just grab the account number?","start":390.18,"end":391.80002,"sentiment":"neutral","sentiment_score":-0.01836541055568627},{"text":"Yeah.","start":392.175,"end":392.675,"sentiment":"neutral","sentiment_score":-0.02980591356754303},{"text":"Hey.","start":398.175,"end":398.495,"sentiment":"neutral","sentiment_score":0.019321979954838753},{"text":"Alright.","start":398.495,"end":398.815,"sentiment":"neutral","sentiment_score":0.05924753472208977}],"sentiment":"neutral","sentiment_score":-0.008276663635942068,"num_words":11,"start":390.02002,"end":398.815},{"sentences":[{"text":"Take your time.","start":398.815,"end":399.79498,"sentiment":"neutral","sentiment_score":0.16526886324087778},{"text":"Yeah.","start":407.8,"end":408.3,"sentiment":"neutral","sentiment_score":0.05252569541335106},{"text":"It's alright.","start":409.16,"end":410.12,"sentiment":"neutral","sentiment_score":0.041772548109292984},{"text":"If if it's not loading at the moment, did you get, like, a a request ID or anything like that for the withdrawal?","start":410.12,"end":416.13998,"sentiment":"neutral","sentiment_score":-0.10932822039593822},{"text":"Alright.","start":431.025,"end":431.505,"sentiment":"neutral","sentiment_score":0.04799205809831619}],"sentiment":"neutral","sentiment_score":-0.061155987655123076,"num_words":30,"start":398.815,"end":431.505},{"sentences":[{"text":"Thank you.","start":431.505,"end":432.245,"sentiment":"neutral","sentiment_score":0.15212464332580566},{"text":"Alright.","start":436.18002,"end":436.68002,"sentiment":"neutral","sentiment_score":0.01749849133193493},{"text":"Yes, sir.","start":436.74002,"end":437.14,"sentiment":"neutral","sentiment_score":0.09486963227391243},{"text":"What was the name of the practice that you're calling from?","start":437.14,"end":439.24002,"sentiment":"neutral","sentiment_score":0.02691099758852612},{"text":"Thank you.","start":441.86002,"end":442.5,"sentiment":"neutral","sentiment_score":0.29841993004083633}],"sentiment":"neutral","sentiment_score":0.0780193264492684,"num_words":18,"start":431.505,"end":442.5},{"sentences":[{"text":"Alright.","start":442.5,"end":443.0,"sentiment":"neutral","sentiment_score":0.08971431106328964},{"text":"Okay.","start":454.04498,"end":454.54498,"sentiment":"neutral","sentiment_score":0.04805965721607208},{"text":"Yeah.","start":454.685,"end":454.925,"sentiment":"neutral","sentiment_score":0.014615189284086227},{"text":"Were you guys calling as an adviser or a third party?","start":454.925,"end":457.345,"sentiment":"neutral","sentiment_score":0.011185141026296398},{"text":"Third party.","start":458.36,"end":460.36,"sentiment":"neutral","sentiment_score":-0.002610741532407701}],"sentiment":"neutral","sentiment_score":0.01688776411174331,"num_words":16,"start":442.5,"end":460.36},{"sentences":[{"text":"Alright.","start":460.36,"end":460.86,"sentiment":"neutral","sentiment_score":0.0017010396113619208},{"text":"Okay.","start":477.46503,"end":477.785,"sentiment":"neutral","sentiment_score":-0.009874889627099035},{"text":"At the moment, I'm not able to see any details for a third party.","start":477.785,"end":482.345,"sentiment":"neutral","sentiment_score":-0.09441703238657542},{"text":"I'll just go ahead and have a look.","start":482.345,"end":484.125,"sentiment":"neutral","sentiment_score":-0.07231985265389085},{"text":"Okay.","start":509.795,"end":510.295,"sentiment":"neutral","sentiment_score":-0.011714749969542028}],"sentiment":"neutral","sentiment_score":-0.07681143498513848,"num_words":25,"start":460.36,"end":510.295},{"sentences":[{"text":"Alright.","start":511.12997,"end":511.37,"sentiment":"neutral","sentiment_score":0.005522524006664753},{"text":"Yeah.","start":511.37,"end":511.44998,"sentiment":"neutral","sentiment_score":-0.013116120360791683},{"text":"At the moment, I don't see any third party on the account.","start":511.44998,"end":514.11,"sentiment":"neutral","sentiment_score":-0.07649532612413168},{"text":"I'm just gonna have a look and see if I can find that.","start":515.20996,"end":518.02997,"sentiment":"neutral","sentiment_score":-0.05467693808560188},{"text":"Did you guys manage to get, like, a third party authority form sent into AMP at all?","start":519.52997,"end":523.70996,"sentiment":"neutral","sentiment_score":-0.0372138927307199}],"sentiment":"neutral","sentiment_score":-0.05156758821315386,"num_words":44,"start":511.12997,"end":523.70996},{"sentences":[{"text":"Yeah.","start":535.125,"end":535.625,"sentiment":"neutral","sentiment_score":-0.1609927862882614},{"text":"Okay.","start":540.98,"end":541.48,"sentiment":"neutral","sentiment_score":-0.03751034662127495},{"text":"I'll just, yeah, I'll I'll just go back and have a look and see if there's, any authority on the account.","start":541.69995,"end":546.66,"sentiment":"neutral","sentiment_score":-0.02480134873517922},{"text":"Do you mind if I just pop you on hold for a minute?","start":546.66,"end":549.0,"sentiment":"neutral","sentiment_score":-0.029948774725198746},{"text":"Hi, Larissa.","start":648.915,"end":649.63495,"sentiment":"neutral","sentiment_score":0.10522664710879326}],"sentiment":"neutral","sentiment_score":-0.02363716404100782,"num_words":38,"start":535.125,"end":649.63495},{"sentences":[{"text":"Thanks for holding.","start":649.63495,"end":650.615,"sentiment":"neutral","sentiment_score":0.27125011881192523},{"text":"Yes.","start":651.23,"end":651.55,"sentiment":"neutral","sentiment_score":0.10032042115926744},{"text":"I've I've just gone back and had a look.","start":651.55,"end":653.38995,"sentiment":"neutral","sentiment_score":0.014224609256618552},{"text":"And, yeah, unfortunately, I can't see any authority on the account at the moment.","start":653.38995,"end":656.93,"sentiment":"neutral","sentiment_score":-0.12752210455281393},{"text":"Would you guys be able to just get that form resent in?","start":657.23,"end":660.13,"sentiment":"neutral","sentiment_score":-0.04392100342859825}],"sentiment":"neutral","sentiment_score":-0.032571006255845227,"num_words":39,"start":649.63495,"end":660.13},{"sentences":[{"text":"Sorry.","start":667.995,"end":668.315,"sentiment":"neutral","sentiment_score":-0.03808211907744408},{"text":"The authority?","start":668.315,"end":668.97504,"sentiment":"neutral","sentiment_score":-0.03648415766656399},{"text":"It takes up to forty eight hours.","start":669.355,"end":671.295,"sentiment":"neutral","sentiment_score":-0.03239639316286359},{"text":"Yep.","start":673.91504,"end":674.41504,"sentiment":"neutral","sentiment_score":0.08765354752540588},{"text":"Alright.","start":674.7869,"end":675.2869,"sentiment":"neutral","sentiment_score":0.1708950698375702}],"sentiment":"neutral","sentiment_score":-0.006606380765636762,"num_words":12,"start":667.995,"end":675.2869},{"sentences":[{"text":"Not a problem.","start":679.42694,"end":680.06696,"sentiment":"positive","sentiment_score":0.37934080759684247},{"text":"Thanks for calling.","start":680.06696,"end":680.7869,"sentiment":"positive","sentiment_score":0.6068901022275289},{"text":"Have a great day.","start":680.7869,"end":681.68695,"sentiment":"positive","sentiment_score":0.6022745966911316},{"text":"Bye bye.","start":684.54694,"end":685.2069,"sentiment":"neutral","sentiment_score":0.027849461883306503}],"sentiment":"positive","sentiment_score":0.4519575033336878,"num_words":12,"start":679.42694,"end":685.2069}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thanks for calling AMP. Don't have time to wait on hold? You can\n\nChannel 0: I\n\nChannel 1: visit\n\nChannel 0: don't.\n\nChannel 1: amp.com.au forward slash contact us and chat to us directly through our live chat function. It's available from 9AM to 5PM, Monday to Friday, Sydney time. To help direct your call, please select from one of the following six options. To hear our ABN or USI information, press 1. To use our self serve menu to check your balance, press 2.\n\nFor help with your online account, press 3. For insurance questions or information about making a claim, press 4. For inquiries about rolling over or withdrawing from your super account, press 5. If you're an exist if you are following up on an existing withdrawal, press 1. If you've re Did you know that it's easy to track the progress of your request online?\n\nLog in or register to my AMP. Open the help and support menu and select track my request for more details. To hear these instructions again, press 1. To speak to one of our consultants, press 2. All of our consultants are currently assisting other callers.\n\nPlease hold, and we'll be with you soon. Did you know that My AMP is designed to make your life easier? Check the status of your withdrawal, lodge new requests, and manage your account at your convenience. You can find\n\nChannel 0: Mhmm.\n\nChannel 1: answers to most of your questions in our help and support section. Remember that managing your super is now faster and simpler than ever with My AMP. Whether you're ready to make a withdrawal or just wanna keep tabs on your super, you can do it all in one place. My AMP ensures you have the tools you need right at your fingertips. For more information on withdrawal conditions, visit amp.com.au and search when can I access my super?\n\nYou can lodge a notice of intent by logging in to my AMP. For more information, go to amp.com.au. Click on find a form and type notice of intent. To discuss with a customer service representative, please hold the line. Thank you for your patience.\n\nA customer service consultant will be with you as soon as possible. Did you know you can chat to us directly using our live chat function? Visit amp.com.au forward slash contact us. Delivery dates for annual statements vary by product. To find out statement mailing dates, visit amp.com.au and type annual statement into the search bar.\n\nHere, you'll find product specific mailing dates for all annual statements. Thank you for your patience. A customer service consultant will be with you as soon as possible. If you've had more than one job, you probably have more than one super fund. Talk to us today about maximizing your retirement income by bringing your super together.\n\nYou should consider your personal Hi. This is Andrew from AMP. How can I help you?\n\nChannel 0: Hi. My name is Larissa from Mercy Financial. How are you going?\n\nChannel 1: Yeah. Good. Yourself?\n\nChannel 0: Yeah. Really, really good. Thank you. Sorry. I have a a client, a mutual client.\n\nWe're trying to withdraw from his account to pay off his mortgage, And I know the withdrawal is pending. I was just wanting to grab an update on it if I could, please. Have you go through security, obviously, first.\n\nChannel 1: Yeah. Yeah. Sure. Yeah. Can I just grab the account number?\n\nYeah.\n\nChannel 0: You sure can. I am just having a system issue and trying to find it myself.\n\nChannel 1: Hey. Alright.\n\nChannel 0: Right.\n\nChannel 1: Take your time.\n\nChannel 0: Love love computers today. They're my favorite.\n\nChannel 1: Yeah. It's alright. If if it's not loading at the moment, did you get, like, a a request ID or anything like that for the withdrawal?\n\nChannel 0: No. I do have the the account number. I just went back to basics and found it my email rather than trying to log in to his account. It's just not loading. It's 910877805.\n\nChannel 1: Alright. Thank you. Alright. Yes, sir. What was the name of the practice that you're calling from?\n\nChannel 0: Oakview Financial.\n\nChannel 1: Thank you. Alright. Okay. Yeah. Were you guys calling as an adviser or a third party?\n\nThird\n\nChannel 0: Third party.\n\nChannel 1: party. Alright. Okay. At the moment, I'm not able to see any details for a third party. I'll just go ahead and have a look.\n\nChannel 0: You're okay.\n\nChannel 1: Okay. Alright. Yeah. At the moment, I don't see any third party on the account. I'm just gonna have a look and see if I can find that.\n\nDid you guys manage to get, like, a third party authority form sent into AMP at all?\n\nChannel 0: Yeah. I'm pretty sure it was sent a couple weeks ago. Again, my system just crashed, so I I'm going off memory right now.\n\nChannel 1: Yeah.\n\nChannel 0: But, I mean, if you can't find it, I'll have to wait to reload and then get it sent again.\n\nChannel 1: Okay. I'll just, yeah, I'll I'll just go back and have a look and see if there's, any authority on the account. Do you mind if I just pop you on hold for a minute?\n\nChannel 0: Yeah. That's fine. Thank you.\n\nChannel 1: Hi, Larissa. Thanks for holding. Yes. I've I've just gone back and had a look. And, yeah, unfortunately, I can't see any authority on the account at the moment.\n\nWould you guys be able to just get that form resent in?\n\nChannel 0: Yeah. I can I can definitely do that? Question. How long does it take to load?\n\nChannel 1: Sorry. The authority? It takes up to forty eight hours.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Cool.\n\nChannel 1: Alright.\n\nChannel 0: Alright. Perfection. I will get it sent postpaid.\n\nChannel 1: Not a problem. Thanks for calling. Have a great day.\n\nChannel 0: You too. Thanks, darling. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"positive","sentiment_score":0.4036767482757568},{"text":"Thanks for calling AMP.","start":0.48,"end":2.02,"sentiment":"positive","sentiment_score":0.5828778892755508},{"text":"Don't have time to wait on hold?","start":2.6399999,"end":4.42,"sentiment":"neutral","sentiment_score":-0.030330339712756022},{"text":"You can","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":-0.25792962312698364}],"sentiment":"neutral","sentiment_score":0.14335833436676435,"channel":1,"num_words":14,"start":0.24,"end":4.88},{"sentences":[{"text":"I","start":4.7999997,"end":4.88,"sentiment":"neutral","sentiment_score":-0.2595343291759491}],"sentiment":"neutral","sentiment_score":-0.2595343291759491,"channel":0,"num_words":1,"start":4.7999997,"end":4.88},{"sentences":[{"text":"visit","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.1860467791557312}],"sentiment":"neutral","sentiment_score":-0.1860467791557312,"channel":1,"num_words":1,"start":4.88,"end":5.3599997},{"sentences":[{"text":"don't.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":-0.19373665750026703}],"sentiment":"neutral","sentiment_score":-0.19373665750026703,"channel":0,"num_words":1,"start":4.88,"end":5.38},{"sentences":[{"text":"amp.com.au forward slash contact us and chat to us directly through our live chat function.","start":5.3599997,"end":12.259999,"sentiment":"neutral","sentiment_score":0.012474343925714493},{"text":"It's available from 9AM to 5PM, Monday to Friday, Sydney time.","start":12.545,"end":17.125,"sentiment":"neutral","sentiment_score":0.08715092492374507},{"text":"To help direct your call, please select from one of the following six options.","start":17.665,"end":21.765,"sentiment":"neutral","sentiment_score":0.06583516672253609},{"text":"To hear our ABN or USI information, press 1.","start":22.305,"end":26.805,"sentiment":"neutral","sentiment_score":0.02743220515549183},{"text":"To use our self serve menu to check your balance, press 2.","start":27.14,"end":31.16,"sentiment":"neutral","sentiment_score":0.05223016922051708}],"sentiment":"neutral","sentiment_score":0.04821507449521393,"channel":1,"num_words":61,"start":5.3599997,"end":31.16},{"sentences":[{"text":"For help with your online account, press 3.","start":31.539999,"end":34.52,"sentiment":"neutral","sentiment_score":0.08533809566870332},{"text":"For insurance questions or information about making a claim, press 4.","start":35.14,"end":39.885,"sentiment":"neutral","sentiment_score":0.05852159891616215},{"text":"For inquiries about rolling over or withdrawing from your super account, press 5.","start":40.445,"end":45.824997,"sentiment":"neutral","sentiment_score":0.045944658609536976},{"text":"If you're an exist if you are following up on an existing withdrawal, press 1.","start":46.204998,"end":51.265,"sentiment":"neutral","sentiment_score":-0.028420516972740492},{"text":"If you've re Did you know that it's easy to track the progress of your request online?","start":51.644997,"end":56.32,"sentiment":"neutral","sentiment_score":0.24799175612518892}],"sentiment":"neutral","sentiment_score":0.08926992210763274,"channel":1,"num_words":64,"start":31.539999,"end":56.32},{"sentences":[{"text":"Log in or register to my AMP.","start":56.7,"end":59.120003,"sentiment":"neutral","sentiment_score":0.1307294602905001},{"text":"Open the help and support menu and select track my request for more details.","start":59.66,"end":64.4,"sentiment":"neutral","sentiment_score":0.1008579967809575},{"text":"To hear these instructions again, press 1.","start":64.86,"end":67.805,"sentiment":"neutral","sentiment_score":0.006318765692412853},{"text":"To speak to one of our consultants, press 2.","start":68.024994,"end":70.924995,"sentiment":"neutral","sentiment_score":-0.013780842224756876},{"text":"All of our consultants are currently assisting other callers.","start":74.34499,"end":77.405,"sentiment":"neutral","sentiment_score":-0.02067602922519048}],"sentiment":"neutral","sentiment_score":0.044809515081831945,"channel":1,"num_words":46,"start":56.7,"end":77.405},{"sentences":[{"text":"Please hold, and we'll be with you soon.","start":77.784996,"end":79.884995,"sentiment":"neutral","sentiment_score":0.03919950220733881},{"text":"Did you know that My AMP is designed to make your life easier?","start":80.51,"end":84.130005,"sentiment":"positive","sentiment_score":0.4535595258841148},{"text":"Check the status of your withdrawal, lodge new requests, and manage your account at your convenience.","start":84.43,"end":90.05,"sentiment":"neutral","sentiment_score":0.32427955884486437},{"text":"You can find","start":90.75,"end":91.39,"sentiment":"neutral","sentiment_score":0.3287208676338196}],"sentiment":"neutral","sentiment_score":0.30961263496428726,"channel":1,"num_words":40,"start":77.784996,"end":91.39},{"sentences":[{"text":"Mhmm.","start":91.189995,"end":91.689995,"sentiment":"neutral","sentiment_score":0.3071049749851227}],"sentiment":"neutral","sentiment_score":0.3071049749851227,"channel":0,"num_words":1,"start":91.189995,"end":91.689995},{"sentences":[{"text":"answers to most of your questions in our help and support section.","start":91.39,"end":94.954994,"sentiment":"positive","sentiment_score":0.38748777906099957},{"text":"Remember that managing your super is now faster and simpler than ever with My AMP.","start":95.255,"end":100.235,"sentiment":"positive","sentiment_score":0.6938665906588236},{"text":"Whether you're ready to make a withdrawal or just wanna keep tabs on your super, you can do it all in one place.","start":100.615,"end":106.475,"sentiment":"positive","sentiment_score":0.5672666534133579},{"text":"My AMP ensures you have the tools you need right at your fingertips.","start":106.85,"end":110.79,"sentiment":"positive","sentiment_score":0.6955715647110572},{"text":"For more information on withdrawal conditions, visit amp.com.au and search when can I access my 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obviously, first.","start":386.05,"end":387.99,"sentiment":"neutral","sentiment_score":-0.0673855287688119}],"sentiment":"neutral","sentiment_score":-0.08802862791344523,"channel":0,"num_words":40,"start":371.345,"end":387.99},{"sentences":[{"text":"Yeah.","start":388.34,"end":388.66,"sentiment":"neutral","sentiment_score":-0.021382754668593407},{"text":"Yeah.","start":388.66,"end":388.98,"sentiment":"neutral","sentiment_score":-0.008755389600992203},{"text":"Sure.","start":388.98,"end":389.48,"sentiment":"neutral","sentiment_score":0.0010248338803648949},{"text":"Yeah.","start":390.02002,"end":390.18,"sentiment":"neutral","sentiment_score":-0.011249027214944364},{"text":"Can I just grab the account 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withdrawal?","start":410.12,"end":416.13998,"sentiment":"neutral","sentiment_score":-0.10932822039593822}],"sentiment":"neutral","sentiment_score":-0.09147993374902469,"channel":1,"num_words":26,"start":407.8,"end":416.13998},{"sentences":[{"text":"No.","start":416.84003,"end":417.08002,"sentiment":"neutral","sentiment_score":-0.19207611680030823},{"text":"I do have the the account number.","start":417.08002,"end":418.44,"sentiment":"neutral","sentiment_score":-0.16259155103138515},{"text":"I just went back to basics and found it my email rather than trying to log in to his account.","start":418.44,"end":423.155,"sentiment":"neutral","sentiment_score":-0.1629970921203494},{"text":"It's just not loading.","start":423.155,"end":424.375,"sentiment":"neutral","sentiment_score":-0.2508341558277607},{"text":"It's 910877805.","start":425.155,"end":430.375,"sentiment":"neutral","sentiment_score":-0.04935451038181782}],"sentiment":"neutral","sentiment_score":-0.16741777825004914,"channel":0,"num_words":34,"start":416.84003,"end":430.375},{"sentences":[{"text":"Alright.","start":431.025,"end":431.505,"sentiment":"neutral","sentiment_score":0.04799205809831619},{"text":"Thank you.","start":431.505,"end":432.245,"sentiment":"neutral","sentiment_score":0.15212464332580566},{"text":"Alright.","start":436.18002,"end":436.68002,"sentiment":"neutral","sentiment_score":0.01749849133193493},{"text":"Yes, sir.","start":436.74002,"end":437.14,"sentiment":"neutral","sentiment_score":0.09486963227391243},{"text":"What was the name of the practice that you're calling from?","start":437.14,"end":439.24002,"sentiment":"neutral","sentiment_score":0.02691099758852612}],"sentiment":"neutral","sentiment_score":0.05032353377079263,"channel":1,"num_words":17,"start":431.025,"end":439.24002},{"sentences":[{"text":"Oakview Financial.","start":439.93,"end":440.99,"sentiment":"neutral","sentiment_score":0.03899729996919632}],"sentiment":"neutral","sentiment_score":0.03899729996919632,"channel":0,"num_words":2,"start":439.93,"end":440.99},{"sentences":[{"text":"Thank you.","start":441.86002,"end":442.5,"sentiment":"neutral","sentiment_score":0.29841993004083633},{"text":"Alright.","start":442.5,"end":443.0,"sentiment":"neutral","sentiment_score":0.08971431106328964},{"text":"Okay.","start":454.04498,"end":454.54498,"sentiment":"neutral","sentiment_score":0.04805965721607208},{"text":"Yeah.","start":454.685,"end":454.925,"sentiment":"neutral","sentiment_score":0.014615189284086227},{"text":"Were you guys calling as an adviser or a third party?","start":454.925,"end":457.345,"sentiment":"neutral","sentiment_score":0.011185141026296398}],"sentiment":"neutral","sentiment_score":0.05451659805839881,"channel":1,"num_words":16,"start":441.86002,"end":457.345},{"sentences":[{"text":"Third","start":458.36,"end":458.86,"sentiment":"neutral","sentiment_score":-0.001874515786767006}],"sentiment":"neutral","sentiment_score":-0.001874515786767006,"channel":1,"num_words":1,"start":458.36,"end":458.86},{"sentences":[{"text":"Third party.","start":458.54498,"end":459.285,"sentiment":"neutral","sentiment_score":-0.002451325301080942}],"sentiment":"neutral","sentiment_score":-0.002451325301080942,"channel":0,"num_words":2,"start":458.54498,"end":459.285},{"sentences":[{"text":"party.","start":460.12,"end":460.36,"sentiment":"neutral","sentiment_score":-0.003346967278048396},{"text":"Alright.","start":460.36,"end":460.86,"sentiment":"neutral","sentiment_score":0.0017010396113619208},{"text":"Okay.","start":477.46503,"end":477.785,"sentiment":"neutral","sentiment_score":-0.009874889627099035},{"text":"At the moment, I'm not able to see any details for a third party.","start":477.785,"end":482.345,"sentiment":"neutral","sentiment_score":-0.09441703238657542},{"text":"I'll just go ahead and have a look.","start":482.345,"end":484.125,"sentiment":"neutral","sentiment_score":-0.07231985265389085}],"sentiment":"neutral","sentiment_score":-0.07647672367747874,"channel":1,"num_words":25,"start":460.12,"end":484.125},{"sentences":[{"text":"You're okay.","start":485.765,"end":486.42502,"sentiment":"neutral","sentiment_score":-0.04454136919230223}],"sentiment":"neutral","sentiment_score":-0.04454136919230223,"channel":0,"num_words":2,"start":485.765,"end":486.42502},{"sentences":[{"text":"Okay.","start":509.795,"end":510.295,"sentiment":"neutral","sentiment_score":-0.011714749969542028},{"text":"Alright.","start":511.12997,"end":511.37,"sentiment":"neutral","sentiment_score":0.005522524006664753},{"text":"Yeah.","start":511.37,"end":511.44998,"sentiment":"neutral","sentiment_score":-0.013116120360791683},{"text":"At the moment, I don't see any third party on the account.","start":511.44998,"end":514.11,"sentiment":"neutral","sentiment_score":-0.07649532612413168},{"text":"I'm just gonna have a look and see if I can find that.","start":515.20996,"end":518.02997,"sentiment":"neutral","sentiment_score":-0.05467693808560188}],"sentiment":"neutral","sentiment_score":-0.05885901624735977,"channel":1,"num_words":28,"start":509.795,"end":518.02997},{"sentences":[{"text":"Did you guys manage to get, like, a third party authority form sent into AMP at all?","start":519.52997,"end":523.70996,"sentiment":"neutral","sentiment_score":-0.0372138927307199}],"sentiment":"neutral","sentiment_score":-0.0372138927307199,"channel":1,"num_words":17,"start":519.52997,"end":523.70996},{"sentences":[{"text":"Yeah.","start":525.07996,"end":525.48,"sentiment":"neutral","sentiment_score":-0.0737747997045517},{"text":"I'm pretty sure it was sent a couple weeks ago.","start":525.48,"end":527.66,"sentiment":"neutral","sentiment_score":-0.11758012995123863},{"text":"Again, my system just crashed, so I I'm going off memory right now.","start":529.425,"end":534.72504,"sentiment":"negative","sentiment_score":-0.4051290246156546}],"sentiment":"neutral","sentiment_score":-0.2715105591341853,"channel":0,"num_words":24,"start":525.07996,"end":534.72504},{"sentences":[{"text":"Yeah.","start":535.125,"end":535.625,"sentiment":"neutral","sentiment_score":-0.1609927862882614}],"sentiment":"neutral","sentiment_score":-0.1609927862882614,"channel":1,"num_words":1,"start":535.125,"end":535.625},{"sentences":[{"text":"But, I mean, if you can't find it, I'll have to wait to reload and then get it sent again.","start":536.465,"end":540.245,"sentiment":"neutral","sentiment_score":-0.1955093301832676}],"sentiment":"neutral","sentiment_score":-0.1955093301832676,"channel":0,"num_words":20,"start":536.465,"end":540.245},{"sentences":[{"text":"Okay.","start":540.98,"end":541.48,"sentiment":"neutral","sentiment_score":-0.03751034662127495},{"text":"I'll just, yeah, I'll I'll just go back and have a look and see if there's, any authority on the account.","start":541.69995,"end":546.66,"sentiment":"neutral","sentiment_score":-0.02480134873517922},{"text":"Do you mind if I just pop you on hold for a minute?","start":546.66,"end":549.0,"sentiment":"neutral","sentiment_score":-0.029948774725198746}],"sentiment":"neutral","sentiment_score":-0.027076364042503492,"channel":1,"num_words":35,"start":540.98,"end":549.0},{"sentences":[{"text":"Yeah.","start":549.57,"end":549.81,"sentiment":"neutral","sentiment_score":0.028965849429368973},{"text":"That's fine.","start":549.81,"end":550.29004,"sentiment":"neutral","sentiment_score":0.09476177394390106},{"text":"Thank you.","start":550.29004,"end":551.03,"sentiment":"neutral","sentiment_score":0.23223543167114258}],"sentiment":"neutral","sentiment_score":0.13659205213189124,"channel":0,"num_words":5,"start":549.57,"end":551.03},{"sentences":[{"text":"Hi, Larissa.","start":648.915,"end":649.63495,"sentiment":"neutral","sentiment_score":0.10522664710879326},{"text":"Thanks for holding.","start":649.63495,"end":650.615,"sentiment":"neutral","sentiment_score":0.27125011881192523},{"text":"Yes.","start":651.23,"end":651.55,"sentiment":"neutral","sentiment_score":0.10032042115926744},{"text":"I've I've just gone back and had a look.","start":651.55,"end":653.38995,"sentiment":"neutral","sentiment_score":0.014224609256618552},{"text":"And, yeah, unfortunately, I can't see any authority on the account at the moment.","start":653.38995,"end":656.93,"sentiment":"neutral","sentiment_score":-0.12752210455281393}],"sentiment":"neutral","sentiment_score":-0.018371169262662017,"channel":1,"num_words":29,"start":648.915,"end":656.93},{"sentences":[{"text":"Would you guys be able to just get that form resent in?","start":657.23,"end":660.13,"sentiment":"neutral","sentiment_score":-0.04392100342859825}],"sentiment":"neutral","sentiment_score":-0.04392100342859825,"channel":1,"num_words":12,"start":657.23,"end":660.13},{"sentences":[{"text":"Yeah.","start":661.70496,"end":661.94495,"sentiment":"neutral","sentiment_score":0.03191123902797699},{"text":"I can I can definitely do that?","start":661.94495,"end":663.69,"sentiment":"neutral","sentiment_score":0.07131200336984225},{"text":"Question.","start":664.17,"end":664.49,"sentiment":"neutral","sentiment_score":-0.010462594218552113},{"text":"How long does it take to load?","start":664.49,"end":665.87,"sentiment":"neutral","sentiment_score":-0.0224443572972502}],"sentiment":"neutral","sentiment_score":0.02272013545734808,"channel":0,"num_words":16,"start":661.70496,"end":665.87},{"sentences":[{"text":"Sorry.","start":667.995,"end":668.315,"sentiment":"neutral","sentiment_score":-0.03808211907744408},{"text":"The authority?","start":668.315,"end":668.97504,"sentiment":"neutral","sentiment_score":-0.03648415766656399},{"text":"It takes up to forty eight hours.","start":669.355,"end":671.295,"sentiment":"neutral","sentiment_score":-0.03239639316286359}],"sentiment":"neutral","sentiment_score":-0.033782518655061725,"channel":1,"num_words":10,"start":667.995,"end":671.295},{"sentences":[{"text":"Yeah.","start":672.33,"end":672.65,"sentiment":"neutral","sentiment_score":0.014926590025424956},{"text":"Okay.","start":672.65,"end":673.15,"sentiment":"neutral","sentiment_score":0.04086727648973465}],"sentiment":"neutral","sentiment_score":0.027896933257579803,"channel":0,"num_words":2,"start":672.33,"end":673.15},{"sentences":[{"text":"Yep.","start":673.91504,"end":674.41504,"sentiment":"neutral","sentiment_score":0.08765354752540588}],"sentiment":"neutral","sentiment_score":0.08765354752540588,"channel":1,"num_words":1,"start":673.91504,"end":674.41504},{"sentences":[{"text":"Cool.","start":674.41,"end":674.81,"sentiment":"neutral","sentiment_score":0.16545139253139496}],"sentiment":"neutral","sentiment_score":0.16545139253139496,"channel":0,"num_words":1,"start":674.41,"end":674.81},{"sentences":[{"text":"Alright.","start":674.7869,"end":675.2869,"sentiment":"neutral","sentiment_score":0.1708950698375702}],"sentiment":"neutral","sentiment_score":0.1708950698375702,"channel":1,"num_words":1,"start":674.7869,"end":675.2869},{"sentences":[{"text":"Alright.","start":674.81,"end":675.31,"sentiment":"neutral","sentiment_score":0.22272829711437225},{"text":"Perfection.","start":675.61,"end":676.11,"sentiment":"positive","sentiment_score":0.4186011552810669},{"text":"I will get it sent postpaid.","start":676.57697,"end":678.51697,"sentiment":"neutral","sentiment_score":0.2311206261316935}],"sentiment":"neutral","sentiment_score":0.25350665114820004,"channel":0,"num_words":8,"start":674.81,"end":678.51697},{"sentences":[{"text":"Not a problem.","start":679.42694,"end":680.06696,"sentiment":"positive","sentiment_score":0.37934080759684247},{"text":"Thanks for calling.","start":680.06696,"end":680.7869,"sentiment":"positive","sentiment_score":0.6068901022275289},{"text":"Have a great day.","start":680.7869,"end":681.68695,"sentiment":"positive","sentiment_score":0.6022745966911316}],"sentiment":"positive","sentiment_score":0.536779111623764,"channel":1,"num_words":10,"start":679.42694,"end":681.68695},{"sentences":[{"text":"You too.","start":682.57697,"end":682.9769,"sentiment":"positive","sentiment_score":0.37804874777793884},{"text":"Thanks, darling.","start":682.9769,"end":683.61694,"sentiment":"positive","sentiment_score":0.6202871799468994},{"text":"Bye.","start":683.61694,"end":684.11694,"sentiment":"neutral","sentiment_score":0.2351844161748886}],"sentiment":"positive","sentiment_score":0.44637125432491304,"channel":0,"num_words":5,"start":682.57697,"end":684.11694},{"sentences":[{"text":"Bye bye.","start":684.54694,"end":685.2069,"sentiment":"neutral","sentiment_score":0.027849461883306503}],"sentiment":"neutral","sentiment_score":0.027849461883306503,"channel":1,"num_words":2,"start":684.54694,"end":685.2069}]},"summary":{"result":"success","short":"The customer calls AMP and is given options to direct their call through the website or through a live chat function. The representative provides instructions on how to manage their account and withdrawal information, and the customer is put on hold while the representative searches for the necessary information. The representative eventually finds the necessary form and agrees to resend it to the customer."},"intents":{"segments":[{"text":"Log in or register to my AMP. Open the help and support menu and select track my request for more details.","start_word":142,"end_word":162,"intents":[{"intent":"Track request","confidence_score":0.35243553},{"intent":"Log in","confidence_score":0.5680585},{"intent":"Log in","confidence_score":0.32816318}]},{"text":"Please hold, and we'll be with you soon.","start_word":188,"end_word":195,"intents":[{"intent":"Provide assistance","confidence_score":0.021573422}]},{"text":"You can lodge a notice of intent by logging in to my AMP. For more information, go to amp.com.au. Click on find a form and type notice of intent.","start_word":308,"end_word":336,"intents":[{"intent":"Find notice of withdrawal","confidence_score":0.00033102624}]},{"text":"I have a a client, a mutual client. We're trying to withdraw from his account to pay off his mortgage, And I know the withdrawal is pending. I was just wanting to grab an update on it if I could, please.","start_word":504,"end_word":544,"intents":[{"intent":"Request update on account","confidence_score":0.20158744}]},{"text":"Did you guys manage to get, like, a third party authority form sent into AMP at all? Yeah. I'm pretty sure it was sent a couple weeks ago. Again, my system just crashed, so I I'm going off memory right now. Yeah. But, I mean, if you can't find it, I'll have to wait to reload and then get it sent again. Okay.","start_word":746,"end_word":808,"intents":[{"intent":"Request form reload","confidence_score":0.010700925}]}]},"sentiments":{"segments":[{"text":"Hi. Thanks for calling AMP.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.5412691831588745},{"text":"Don't have time to wait on hold? You I can don't. visit amp.com.au forward slash contact us and chat to us directly through our live chat function. It's available from 9AM to 5PM, Monday to Friday, Sydney time. To help direct your call, please select from one of the following six options. To hear our ABN or USI information, press 1. To use our self serve menu to check your balance, press 2. For help with your online account, press 3. For insurance questions or information about making a claim, press 4. For inquiries about rolling over or withdrawing from your super account, press 5. If you're an exist if you are following up on an existing withdrawal, press 1. If you've re Did you know that it's easy to track the progress of your request online? Log in or register to my AMP. Open the help and support menu and select track my request for more details. To hear these instructions again, press 1. To speak to one of our consultants, press 2. All of our consultants are currently assisting other callers. Please hold, and we'll be with you soon.","start_word":5,"end_word":195,"sentiment":"neutral","sentiment_score":0.04729059711098671},{"text":"Did you know that My AMP is designed to make your life easier?","start_word":196,"end_word":208,"sentiment":"positive","sentiment_score":0.4569331109523773},{"text":"Check the status of your withdrawal, lodge new requests, and manage your account at your convenience. You can find Mhmm.","start_word":209,"end_word":228,"sentiment":"neutral","sentiment_score":0.31762218475341797},{"text":"answers to most of your questions in our help and support section. Remember that managing your super is now faster and simpler than ever with My AMP. Whether you're ready to make a withdrawal or just wanna keep tabs on your super, you can do it all in one place. My AMP ensures you have the tools you need right at your fingertips.","start_word":229,"end_word":291,"sentiment":"positive","sentiment_score":0.5829914808273315},{"text":"For more information on withdrawal conditions, visit amp.com.au and search when can I access my super? You can lodge a notice of intent by logging in to my AMP. For more information, go to amp.com.au. Click on find a form and type notice of intent. To discuss with a customer service representative, please hold the line. Thank you for your patience. A customer service consultant will be with you as soon as possible. Did you know you can chat to us directly using our live chat function? Visit amp.com.au forward slash contact us. Delivery dates for annual statements vary by product. To find out statement mailing dates, visit amp.com.au and type annual statement into the search bar. Here, you'll find product specific mailing dates for all annual statements. Thank you for your patience. A customer service consultant will be with you as soon as possible. If you've had more than one job, you probably have more than one super fund. Talk to us today about maximizing your retirement income by bringing your super together. You should consider your personal Hi. This is Andrew from AMP. How can I help you? Hi. My name is Larissa from Mercy Financial. How are you going? Yeah. Good. Yourself? Yeah.","start_word":292,"end_word":497,"sentiment":"neutral","sentiment_score":0.08486120211123263},{"text":"Really, really good. Thank you.","start_word":498,"end_word":502,"sentiment":"positive","sentiment_score":0.44783857464790344},{"text":"Sorry. I have a a client, a mutual client. We're trying to withdraw from his account to pay off his mortgage, And I know the withdrawal is pending. I was just wanting to grab an update on it if I could, please. Have you go through security, obviously, first. Yeah. Yeah. Sure. Yeah. Can I just grab the account number? Yeah. You sure can. I am just having a system issue and trying to find it myself. Hey. Alright. Right. Take your time.","start_word":503,"end_word":585,"sentiment":"neutral","sentiment_score":-0.06691423803567886},{"text":"Love love computers today. They're my favorite.","start_word":586,"end_word":592,"sentiment":"positive","sentiment_score":0.41285473108291626},{"text":"Yeah. It's alright. If if it's not loading at the moment, did you get, like, a a request ID or anything like that for the withdrawal? No. I do have the the account number. I just went back to basics and found it my email rather than trying to log in to his account. It's just not loading. It's 910877805. Alright. Thank you. Alright. Yes, sir. What was the name of the practice that you're calling from? Oakview Financial. Thank you. Alright. Okay. Yeah. Were you guys calling as an adviser or a third party? Third Third party. party. Alright. Okay. At the moment, I'm not able to see any details for a third party. I'll just go ahead and have a look. You're okay. Okay. Alright. Yeah. At the moment, I don't see any third party on the account. I'm just gonna have a look and see if I can find that. Did you guys manage to get, like, a third party authority form sent into AMP at all? Yeah. I'm pretty sure it was sent a couple weeks ago.","start_word":593,"end_word":773,"sentiment":"neutral","sentiment_score":-0.056848614708165435},{"text":"Again, my system just crashed, so I I'm going off memory right now.","start_word":774,"end_word":786,"sentiment":"negative","sentiment_score":-0.39868196845054626},{"text":"Yeah. But, I mean, if you can't find it, I'll have to wait to reload and then get it sent again. Okay. I'll just, yeah, I'll I'll just go back and have a look and see if there's, any authority on the account. Do you mind if I just pop you on hold for a minute? Yeah. That's fine. Thank you. Hi, Larissa. Thanks for holding. Yes. I've I've just gone back and had a look. And, yeah, unfortunately, I can't see any authority on the account at the moment. Would you guys be able to just get that form resent in? Yeah. I can I can definitely do that? Question. How long does it take to load? Sorry. The authority? It takes up to forty eight hours. Yeah. Okay. Yep. Cool. Alright. Alright.","start_word":787,"end_word":920,"sentiment":"neutral","sentiment_score":-0.028752947226166725},{"text":"Perfection.","start_word":921,"end_word":921,"sentiment":"positive","sentiment_score":0.4186011552810669},{"text":"I will get it sent postpaid.","start_word":922,"end_word":927,"sentiment":"neutral","sentiment_score":0.2304324507713318},{"text":"Not a problem. Thanks for calling. Have a great day. You too. Thanks, darling.","start_word":928,"end_word":941,"sentiment":"positive","sentiment_score":0.5247140526771545},{"text":"Bye. Bye bye.","start_word":942,"end_word":944,"sentiment":"neutral","sentiment_score":0.18601034581661224}],"average":{"sentiment":"neutral","sentiment_score":0.06671628719422876}}}}