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Is now still a good time there for you? Oh, fantastic. Adrian, before I jump into the call, just to let you know, we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Fantastic. And just to do a quick security check there with you just to confirm your full name, your date of birth, and address I should have on file there. Yep. Yep. Beautiful. Date of birth. You alright? You're fine. Beautiful. Thank you so much for that. How's yeah. I bet. Have you finished work for the day now? Or oh, that's that's good. Well, I'll try to take up too much of your time. Essentially, I had you booked in for a bit of a catch up there. So one of the things that after your annual review, you and I talked about was making sure we do those six monthly catch ups to sort of see how things are going for yourself to assess whether any new advices, but also keep you updated on what's happening with your super because that's really important there as well. To give you that update first, if you like, just having a bit of a look at things. So your my computer just froze. I'm so sorry about that. Essentially, having a look at your net return. So from the lot your annual review, which was about the April 26 this year, you've had a net return of 6.66. So that's a really good return to see in that small amount of time. Yeah. As a dollar figure, it's essentially showing you that you've got a sorry. Growth in income of $12,213 there. So, yeah, really happy with that return. One of the things that we definitely talked about was in March this year having removed that Benelon Australian Equities and replaced that with the BetaShares a 200. So it has been a really good move. It's definitely had an effect on your super in, you know, making some of that back with what happened with Benelong there, and also, you know, seeing a good net return is important moving forward. So I just wanna kinda keep a bit more of an eye on that for you to see how things are going down the track, and, you know, make sure we either do another catch up shortly or a bit of more of a review when you're ready in six months' time, essentially, when we are due to meet again. Did you want me to do more of a catch up before the end of the year, or you're happy just to meet next year to do your annual review? What would you like? Yeah. Yeah. Perfect. All good. Other changes, just to assess where things might be needed to be updated, is there any changes that you might have gone through since we did your annual review at all? Or oh, fantastic. I had is it all good? Have you had a pay rise or anything? I think I had you on about a 120,000 at the time. Okay. Yeah. No. That's absolutely fine. Perfect. Lovely. And still in the same role? Yep. Beautiful. Fantastic. Really, really good. And do you have, any anything you need from us, any questions or concerns, or anything you needed from us at the moment at all? Beautiful. Oh, fantastic. Yeah. Absolutely. I wanna make sure it sort of keeps tracking on that way. Albeit, we did sort of talk about the market market ups and downs, and there is a risk that there could be a bit of a down point at some time. But I'll just keep monitoring things, and I'll be honest with you. When there is a downtime, I'll let you know where, you know how and why, and we'll sort of talk through that downtime and just make sure it's appropriate to your circumstances. Obviously, downtimes aren't necessarily a bad thing when the market is having a bit of a downtime. You're essentially your contributions will be going in and buying into the discounted investment prices. So we'll get to take advantage of those sorts of downtimes. But as long as you're not seeing a very big downtime right at the moment you're wanting to retire, that's a positive. And we'll just just make sure that you're invested in line with your goals moving forward as well. But at the moment, really happy with how everything's tracking, and I'll keep watching it all for you there. Okay. Yeah. Yeah. It's just sense of the way I see it. Let's see. They they technically are, and that's one of the the one of the things that I was sort of taught when I was coming up in this industry. One of the things that Warren Buffett looks at is that, you know, when you are buying into an investment, if it's down, but it's undervalued, it's essentially a discounted purchase. It is sort of on sale at that time. So buying in means that when that investment comes back and recovers, you benefit more from that growth, that additional growth that you get. So, yeah, that's exactly the way I see these investments. And one of the things I do like for you is that all of your investments you're invested in have seen those market ups and downs have been through, you know, COVID, the GFC, and things like that. So they have been around for a long time and we stood those market ups and downs. And that's really important that you're in investments that can withstand the ups and downs in market fees, but we just wanna make sure that you're not, you know, you're not getting to retirement and then a year before that seeing a big 50% drop. We wanna make sure that we start to reduce that risk level as you get closer to retiring there for you. So yeah. Beautiful. Excellent. Do you have any questions, concerns, or anything that you might want me to ask or answer or? No? Beautiful. Well, thank you so much for your time. I will let you go. I will organize to have your next annual review done. Now we have that in April. Are you happy for me to go forward to April the next six months to do that review with you, or did you wanna catch up a little bit earlier than that? April's fine. Beautiful. If anything does come up, you're more than welcome to let me know, and I'll make sure we schedule you in earlier. Okay? Oh, not a problem, Adrianne. Thank you for taking my call. I hope you have a good relaxing afternoon. Thank you. See you later. 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Adrian. It's Dana from Okie Finance. So how are you today? I'm very well. Thank you.\n\nThanks for asking. I had you booked in for a bit of a catch up this afternoon. Is now still a good time there for you? Oh, fantastic. Adrian, before I jump into the call, just to let you know, we do record our calls for quality and training purposes.\n\nAre you happy for me to proceed with that? Fantastic. And just to do a quick security check there with you just to confirm your full name, your date of birth, and address I should have on file there. Yep. Yep.\n\nBeautiful. Date of birth. You alright? You're fine. Beautiful.\n\nThank you so much for that. How's yeah. I bet. Have you finished work for the day now? Or oh, that's that's good.\n\nWell, I'll try to take up too much of your time. Essentially, I had you booked in for a bit of a catch up there. So one of the things that after your annual review, you and I talked about was making sure we do those six monthly catch ups to sort of see how things are going for yourself to assess whether any new advices, but also keep you updated on what's happening with your super because that's really important there as well. To give you that update first, if you like, just having a bit of a look at things. So your my computer just froze.\n\nI'm so sorry about that. Essentially, having a look at your net return. So from the lot your annual review, which was about the April 26 this year, you've had a net return of 6.66. So that's a really good return to see in that small amount of time. Yeah.\n\nAs a dollar figure, it's essentially showing you that you've got a sorry. Growth in income of $12,213 there. So, yeah, really happy with that return. One of the things that we definitely talked about was in March this year having removed that Benelon Australian Equities and replaced that with the BetaShares a 200. So it has been a really good move.\n\nIt's definitely had an effect on your super in, you know, making some of that back with what happened with Benelong there, and also, you know, seeing a good net return is important moving forward. So I just wanna kinda keep a bit more of an eye on that for you to see how things are going down the track, and, you know, make sure we either do another catch up shortly or a bit of more of a review when you're ready in six months' time, essentially, when we are due to meet again. Did you want me to do more of a catch up before the end of the year, or you're happy just to meet next year to do your annual review? What would you like? Yeah.\n\nYeah. Perfect. All good. Other changes, just to assess where things might be needed to be updated, is there any changes that you might have gone through since we did your annual review at all? Or oh, fantastic.\n\nI had is it all good? Have you had a pay rise or anything? I think I had you on about a 120,000 at the time. Okay. Yeah.\n\nNo. That's absolutely fine. Perfect. Lovely. And still in the same role?\n\nYep. Beautiful. Fantastic. Really, really good. And do you have, any anything you need from us, any questions or concerns, or anything you needed from us at the moment at all?\n\nBeautiful. Oh, fantastic. Yeah. Absolutely. I wanna make sure it sort of keeps tracking on that way.\n\nAlbeit, we did sort of talk about the market market ups and downs, and there is a risk that there could be a bit of a down point at some time. But I'll just keep monitoring things, and I'll be honest with you. When there is a downtime, I'll let you know where, you know how and why, and we'll sort of talk through that downtime and just make sure it's appropriate to your circumstances. Obviously, downtimes aren't necessarily a bad thing when the market is having a bit of a downtime. You're essentially your contributions will be going in and buying into the discounted investment prices.\n\nSo we'll get to take advantage of those sorts of downtimes. But as long as you're not seeing a very big downtime right at the moment you're wanting to retire, that's a positive. And we'll just just make sure that you're invested in line with your goals moving forward as well. But at the moment, really happy with how everything's tracking, and I'll keep watching it all for you there. Okay.\n\nYeah. Yeah. It's just sense of the way I see it. Let's see. They they technically are, and that's one of the the one of the things that I was sort of taught when I was coming up in this industry.\n\nOne of the things that Warren Buffett looks at is that, you know, when you are buying into an investment, if it's down, but it's undervalued, it's essentially a discounted purchase. It is sort of on sale at that time. So buying in means that when that investment comes back and recovers, you benefit more from that growth, that additional growth that you get. So, yeah, that's exactly the way I see these investments. And one of the things I do like for you is that all of your investments you're invested in have seen those market ups and downs have been through, you know, COVID, the GFC, and things like that.\n\nSo they have been around for a long time and we stood those market ups and downs. And that's really important that you're in investments that can withstand the ups and downs in market fees, but we just wanna make sure that you're not, you know, you're not getting to retirement and then a year before that seeing a big 50% drop. We wanna make sure that we start to reduce that risk level as you get closer to retiring there for you. So yeah. Beautiful.\n\nExcellent. Do you have any questions, concerns, or anything that you might want me to ask or answer or? No? Beautiful. Well, thank you so much for your time.\n\nI will let you go. I will organize to have your next annual review done. Now we have that in April. Are you happy for me to go forward to April the next six months to do that review with you, or did you wanna catch up a little bit earlier than that? April's fine.\n\nBeautiful. If anything does come up, you're more than welcome to let me know, and I'll make sure we schedule you in earlier. Okay? Oh, not a problem, Adrianne. Thank you for taking my call.\n\nI hope you have a good relaxing afternoon. Thank you. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Adrian.","start":2.8,"end":3.52,"sentiment":"neutral","sentiment_score":0.13627971336245537},{"text":"It's Dana from Okie Finance.","start":3.52,"end":5.12,"sentiment":"neutral","sentiment_score":0.18915185630321502},{"text":"So how are you today?","start":5.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20588555335998535},{"text":"I'm very well.","start":8.48,"end":9.5199995,"sentiment":"positive","sentiment_score":0.6195725003878275},{"text":"Thank you.","start":9.5199995,"end":10.0,"sentiment":"positive","sentiment_score":0.6714432835578918}],"sentiment":"neutral","sentiment_score":0.32055003196001053,"num_words":17,"start":2.8,"end":10.0},{"sentences":[{"text":"Thanks for asking.","start":10.0,"end":10.96,"sentiment":"positive","sentiment_score":0.6194631656010946},{"text":"I had you booked in for a bit of a catch up this 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if you like, just having a bit of a look at things.","start":78.565,"end":82.645004,"sentiment":"neutral","sentiment_score":0.04474381347083383},{"text":"So your my computer just froze.","start":82.645004,"end":84.565,"sentiment":"neutral","sentiment_score":-0.1443975834796826}],"sentiment":"neutral","sentiment_score":-0.003378256913964395,"num_words":108,"start":57.190002,"end":84.565},{"sentences":[{"text":"I'm so sorry about that.","start":84.565,"end":85.77,"sentiment":"neutral","sentiment_score":-0.19753002524375915},{"text":"Essentially, having a look at your net return.","start":86.25,"end":88.27,"sentiment":"neutral","sentiment_score":-0.02618972514756024},{"text":"So from the lot your annual review, which was about the April 26 this year, you've had a net return of 6.66.","start":88.329994,"end":96.11,"sentiment":"neutral","sentiment_score":0.013842057987031612},{"text":"So that's a really good return to see in that small amount of 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the market market ups and downs, and there is a risk that there could be a bit of a down point at some time.","start":227.01999,"end":233.98,"sentiment":"neutral","sentiment_score":-0.005244189689326431},{"text":"But I'll just keep monitoring things, and I'll be honest with you.","start":233.98,"end":236.54,"sentiment":"neutral","sentiment_score":0.055108279921114445},{"text":"When there is a downtime, I'll let you know where, you know how and why, and we'll sort of talk through that downtime and just make sure it's appropriate to your circumstances.","start":236.54,"end":244.925,"sentiment":"neutral","sentiment_score":0.025437014672206715},{"text":"Obviously, downtimes aren't necessarily a bad thing when the market is having a bit of a downtime.","start":245.785,"end":250.985,"sentiment":"neutral","sentiment_score":0.04960115955156438},{"text":"You're essentially your contributions will be going in and buying into the discounted investment 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industry.","start":283.22,"end":288.82,"sentiment":"neutral","sentiment_score":0.05208861927634904}],"sentiment":"neutral","sentiment_score":0.05796372181758648,"num_words":41,"start":278.785,"end":288.82},{"sentences":[{"text":"One of the things that Warren Buffett looks at is that, you know, when you are buying into an investment, if it's down, but it's undervalued, it's essentially a discounted purchase.","start":288.82,"end":298.08502,"sentiment":"neutral","sentiment_score":0.0012788513314820106},{"text":"It is sort of on sale at that time.","start":298.08502,"end":300.005,"sentiment":"neutral","sentiment_score":-0.00043302298420005373},{"text":"So buying in means that when that investment comes back and recovers, you benefit more from that growth, that additional growth that you get.","start":300.005,"end":307.20502,"sentiment":"neutral","sentiment_score":0.23621461587026715},{"text":"So, yeah, that's exactly the way I see these 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me to go forward to April the next six months to do that review with you, or did you wanna catch up a little bit earlier than that?","start":360.975,"end":367.69,"sentiment":"neutral","sentiment_score":0.11620452359784395},{"text":"April's fine.","start":369.51,"end":370.31,"sentiment":"neutral","sentiment_score":0.10703136026859283}],"sentiment":"neutral","sentiment_score":0.1323808613825928,"num_words":55,"start":354.175,"end":370.31},{"sentences":[{"text":"Beautiful.","start":370.31,"end":370.81,"sentiment":"positive","sentiment_score":0.3534674048423767},{"text":"If anything does come up, you're more than welcome to let me know, and I'll make sure we schedule you in earlier.","start":370.87,"end":375.93002,"sentiment":"neutral","sentiment_score":0.22138157622380691},{"text":"Okay?","start":375.99002,"end":376.49002,"sentiment":"neutral","sentiment_score":0.12870940566062927},{"text":"Oh, not a problem, Adrianne.","start":379.295,"end":380.495,"sentiment":"neutral","sentiment_score":0.2460957109928131},{"text":"Thank you for taking my call.","start":380.495,"end":381.695,"sentiment":"positive","sentiment_score":0.5153676917155584}],"sentiment":"neutral","sentiment_score":0.2764358912195478,"num_words":35,"start":370.31,"end":381.695},{"sentences":[{"text":"I hope you have a good relaxing afternoon.","start":381.695,"end":383.635,"sentiment":"positive","sentiment_score":0.4498404338955879},{"text":"Thank you.","start":386.255,"end":386.995,"sentiment":"neutral","sentiment_score":0.3049221634864807},{"text":"See you later.","start":387.055,"end":387.855,"sentiment":"neutral","sentiment_score":0.12371284514665604},{"text":"Bye.","start":387.855,"end":388.355,"sentiment":"neutral","sentiment_score":0.13086263835430145}],"sentiment":"positive","sentiment_score":0.33646921228085247,"num_words":14,"start":381.695,"end":388.355}]}}]},{"alternatives":[{"transcript":"Hello? Adrian speaking. Good day, and how are you today? Good. Yeah. Yeah. For sure. Mhmm. Yeah. That's fine. Adrian Christopher Azzopardi, '20 8 Bruce Road, Glenbrook. And what was the other question? Sorry. 12/19/1983. Been a long day. Yeah. Yeah. Just got home. Just got home now, so it's good. Mhmm. Okay. Yep. Okay. Alright. Great. Wow. Excellent. Yep. Okay. Yeah. I'm just happy to do that interview review. That's yeah. That'll be fine. No. No. The last six months, everything's stayed stayed the same, which is great. But yeah. Yeah. Actually, I did buy tax return, so it might have gone up maybe 5,000, but but not much more than that. Yeah. Same role, same job, same yeah. Same everything. No. No. Actually, no. Because, yeah, everything's performing, yeah, as as you said it is. So that's that's pretty good. That that figure is yeah. It's good to hear. Yeah. Okay. Okay. Yeah. Exactly. Beautiful. That's good. I like how you use the phrase discounted. Like, they're on sale. Yeah. Yeah. Okay. 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Adrian speaking. Good day, and how are you today? Good. Yeah.\n\nYeah. For sure. Mhmm. Yeah. That's fine.\n\nAdrian Christopher Azzopardi, '20 8 Bruce Road, Glenbrook. And what was the other question? Sorry. 12/19/1983. Been a long day.\n\nYeah. Yeah. Just got home. Just got home now, so it's good. Mhmm.\n\nOkay. Yep. Okay. Alright. Great.\n\nWow. Excellent. Yep. Okay. Yeah.\n\nI'm just happy to do that interview review. That's yeah. That'll be fine. No. No.\n\nThe last six months, everything's stayed stayed the same, which is great. But yeah. Yeah. Actually, I did buy tax return, so it might have gone up maybe 5,000, but but not much more than that. Yeah.\n\nSame role, same job, same yeah. Same everything. No. No. Actually, no.\n\nBecause, yeah, everything's performing, yeah, as as you said it is. So that's that's pretty good. That that figure is yeah. It's good to hear. Yeah.\n\nOkay. Okay. Yeah. Exactly. Beautiful.\n\nThat's good. I like how you use the phrase discounted. 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sale.","start":279.54,"end":282.36002,"sentiment":"neutral","sentiment_score":0.03840788081288338},{"text":"Yeah.","start":293.54,"end":294.02002,"sentiment":"neutral","sentiment_score":0.01970759406685829},{"text":"Yeah.","start":294.02002,"end":294.52002,"sentiment":"neutral","sentiment_score":0.011255953460931778}],"sentiment":"neutral","sentiment_score":0.18511303467676044,"num_words":16,"start":275.00497,"end":294.52002},{"sentences":[{"text":"Okay.","start":300.68503,"end":301.18503,"sentiment":"neutral","sentiment_score":0.054215118288993835},{"text":"Yeah.","start":301.325,"end":301.825,"sentiment":"neutral","sentiment_score":0.10143854469060898},{"text":"Okay.","start":308.045,"end":308.545,"sentiment":"neutral","sentiment_score":0.09689009189605712},{"text":"Yep.","start":320.30002,"end":320.715,"sentiment":"neutral","sentiment_score":0.02131987363100052},{"text":"Okay.","start":329.195,"end":329.695,"sentiment":"neutral","sentiment_score":0.018329013139009476}],"sentiment":"neutral","sentiment_score":0.05843852832913399,"num_words":5,"start":300.68503,"end":329.695},{"sentences":[{"text":"Yeah.","start":336.235,"end":336.57,"sentiment":"neutral","sentiment_score":0.030549339950084686},{"text":"Okay.","start":340.65,"end":341.15,"sentiment":"neutral","sentiment_score":0.092567577958107},{"text":"Yeah.","start":341.29,"end":341.61002,"sentiment":"neutral","sentiment_score":0.18044838309288025},{"text":"That's a great plan.","start":341.61002,"end":342.75,"sentiment":"positive","sentiment_score":0.5943592488765717},{"text":"Alright.","start":343.85,"end":344.35,"sentiment":"neutral","sentiment_score":0.2486191838979721}],"sentiment":"positive","sentiment_score":0.36620268505066633,"num_words":8,"start":336.235,"end":344.35},{"sentences":[{"text":"No.","start":350.01,"end":350.25,"sentiment":"neutral","sentiment_score":-0.01701141893863678},{"text":"I'm good.","start":350.25,"end":350.81,"sentiment":"neutral","sentiment_score":0.03647102415561676},{"text":"I'm good.","start":350.81,"end":351.29,"sentiment":"neutral","sentiment_score":0.09393488988280296},{"text":"Thank you.","start":351.29,"end":352.03,"sentiment":"neutral","sentiment_score":0.16033706814050674},{"text":"No.","start":367.88998,"end":368.13,"sentiment":"neutral","sentiment_score":0.001341712661087513}],"sentiment":"neutral","sentiment_score":0.07072703226003796,"num_words":8,"start":350.01,"end":368.13},{"sentences":[{"text":"April's fine.","start":368.13,"end":368.84998,"sentiment":"neutral","sentiment_score":0.028517354279756546},{"text":"April should be fine.","start":368.84998,"end":370.06998,"sentiment":"neutral","sentiment_score":0.06210429221391678},{"text":"Okay.","start":376.37,"end":376.87,"sentiment":"neutral","sentiment_score":0.1588864624500275},{"text":"Great.","start":376.93,"end":377.25,"sentiment":"positive","sentiment_score":0.35313087701797485},{"text":"Thank you very much for your 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Adrian speaking.\n\nChannel 0: Hi, Adrian. It's Dana from Okie Finance. So how are you today?\n\nChannel 1: Good day, and how are you today? Good.\n\nChannel 0: I'm very well. Thank you. Thanks for asking. I had you booked in for a bit of a catch up this afternoon. Is now still a good time there for you?\n\nChannel 1: Yeah. Yeah. For sure.\n\nChannel 0: Oh, fantastic. Adrian, before I jump into the call, just to let you know, we do record our calls for quality and training purposes. Are you happy\n\nChannel 1: Mhmm.\n\nChannel 0: for me to proceed with that?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Fantastic. And just to do a quick security check there with you just to confirm your full name, your date of birth, and address I should have on file there.\n\nChannel 1: Adrian Christopher Azzopardi, '20 8\n\nChannel 0: Yep.\n\nChannel 1: Bruce Road, Glenbrook.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: Beautiful.\n\nChannel 1: what was the other question? Sorry.\n\nChannel 0: Date of birth. You alright? You're fine.\n\nChannel 1: 12/19/1983.\n\nChannel 0: Beautiful. Thank you\n\nChannel 1: Been\n\nChannel 0: so\n\nChannel 1: a\n\nChannel 0: much\n\nChannel 1: long\n\nChannel 0: for that.\n\nChannel 1: day.\n\nChannel 0: How's yeah. I bet. Have you finished work for the day now?\n\nChannel 1: Yeah. Yeah. Just\n\nChannel 0: Or\n\nChannel 1: got home. Just got\n\nChannel 0: oh,\n\nChannel 1: home\n\nChannel 0: that's\n\nChannel 1: now, so it's good.\n\nChannel 0: that's good. Well, I'll try to take up too much of your time. Essentially, I had you booked in for a bit of a catch up there. So one of the things that after your annual review, you and I talked about was making sure we do those six monthly catch ups to sort of see how things are\n\nChannel 1: Mhmm.\n\nChannel 0: going for yourself to assess whether any new advices, but also keep you updated on what's happening with your super because that's really important there as well. To give you that update first, if you like, just having a bit of a look at things. So your\n\nChannel 1: Okay.\n\nChannel 0: my computer just froze. I'm so sorry about that. Essentially, having a look at your net return. So from the lot your annual review, which was about the April 26 this year,\n\nChannel 1: Yep.\n\nChannel 0: you've had a net return of 6.66. So that's\n\nChannel 1: Okay.\n\nChannel 0: a really good return to see in that\n\nChannel 1: Alright. Great.\n\nChannel 0: small amount of time. Yeah. As a dollar figure, it's essentially showing you that you've got a sorry. Growth in income of $12,213 there.\n\nChannel 1: Wow.\n\nChannel 0: So,\n\nChannel 1: Excellent.\n\nChannel 0: yeah, really happy with that return. One of the things that we definitely talked about was in March this year having removed that Benelon Australian Equities and replaced that with the BetaShares a 200. So it has been a really good move. It's definitely had an effect on your super in, you know, making some of that back with what happened with Benelong there, and also, you know, seeing a good net return is important moving forward. So I just wanna kinda keep a bit more of an eye on that for you to see how things are going down the track,\n\nChannel 1: Yep.\n\nChannel 0: and, you know, make sure we either do another catch up shortly or a bit of more of a review when you're ready in six months' time, essentially, when we are due to meet again. Did you want me\n\nChannel 1: Okay.\n\nChannel 0: to do more of a catch up before the end of the year, or you're happy just to meet next year to do your annual review? What would you like?\n\nChannel 1: Yeah. I'm just happy to do that interview review.\n\nChannel 0: Yeah.\n\nChannel 1: That's yeah. That'll be fine.\n\nChannel 0: Yeah. Perfect. All good. Other changes, just to assess where things might be needed to be updated, is there any changes that you might have gone through since we did your annual review at all? Or\n\nChannel 1: No. No. The last six months, everything's stayed stayed the same, which is great.\n\nChannel 0: oh, fantastic.\n\nChannel 1: But yeah.\n\nChannel 0: I had is it all good? Have you had a pay rise or anything? I think I had you on about a 120,000 at the time.\n\nChannel 1: Yeah. Actually, I did buy tax return, so it might have gone up maybe 5,000, but but not much\n\nChannel 0: Okay.\n\nChannel 1: more than that. Yeah.\n\nChannel 0: Yeah. No. That's absolutely fine. Perfect. Lovely.\n\nAnd still in the same role?\n\nChannel 1: Same role, same job, same yeah.\n\nChannel 0: Yep.\n\nChannel 1: Same everything.\n\nChannel 0: Beautiful. Fantastic. Really, really good. And do you have, any anything you need from us, any questions or concerns, or anything you needed from us at the moment at all?\n\nChannel 1: No. No. Actually, no. Because, yeah, everything's performing, yeah, as as you said it is. So that's that's pretty good.\n\nChannel 0: Beautiful.\n\nChannel 1: That that\n\nChannel 0: Oh,\n\nChannel 1: figure\n\nChannel 0: fantastic.\n\nChannel 1: is yeah. It's good to hear.\n\nChannel 0: Yeah. Absolutely. I wanna make sure it sort of keeps tracking on that way. Albeit, we did sort of talk about the market market ups and downs, and there is a risk that\n\nChannel 1: Yeah.\n\nChannel 0: there could be a bit of a down point at some time. But I'll just keep monitoring things, and I'll be honest with you. When there is a downtime, I'll let you know where, you know how and why,\n\nChannel 1: Okay.\n\nChannel 0: and we'll sort of talk through that downtime and just make sure it's appropriate to your circumstances.\n\nChannel 1: Okay.\n\nChannel 0: Obviously, downtimes aren't necessarily a bad thing when the market is having a bit of a downtime. You're essentially your contributions will be going in and buying into the discounted investment prices. So we'll get to take advantage of those sorts of downtimes. But as long as you're not seeing a very big downtime right at the moment you're wanting to retire, that's a positive.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Exactly.\n\nChannel 0: we'll just just make sure that you're invested in line with your goals moving forward as well. But at the moment, really happy with how everything's tracking, and I'll keep watching it all for you there. Okay.\n\nChannel 1: Beautiful. That's good. I like how you use the phrase discounted.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Like,\n\nChannel 0: It's just sense of the way I see it.\n\nChannel 1: they're on\n\nChannel 0: Let's\n\nChannel 1: sale.\n\nChannel 0: see. They they technically are, and that's one of the the one of the things that I was sort of taught when I was coming up in this industry. One of the things that Warren Buffett looks at is that, you know, when you are buying into an investment,\n\nChannel 1: Yeah.\n\nChannel 0: if it's\n\nChannel 1: Yeah.\n\nChannel 0: down, but it's undervalued, it's essentially a discounted purchase. It is sort of on sale at that time. So buying in\n\nChannel 1: Okay. Yeah.\n\nChannel 0: means that when that investment comes back and recovers, you benefit more from that growth, that additional growth that you get. So, yeah, that's\n\nChannel 1: Okay.\n\nChannel 0: exactly the way I see these investments. And one of the things I do like for you is that all of your investments you're invested in have seen those market ups and downs have been through, you know, COVID, the GFC, and things like that. So\n\nChannel 1: Yep.\n\nChannel 0: they have been around for a long time and we stood those market ups and downs. And that's really important that you're in investments that can withstand the ups and downs in market fees, but\n\nChannel 1: Okay.\n\nChannel 0: we just wanna make sure that you're not, you know, you're not getting to retirement and then a year before that seeing a big 50% drop. We wanna make sure\n\nChannel 1: Yeah.\n\nChannel 0: that we start to reduce that risk level as you get closer to retiring there for you.\n\nChannel 1: Okay.\n\nChannel 0: So yeah.\n\nChannel 1: Yeah. That's a\n\nChannel 0: Beautiful.\n\nChannel 1: great plan.\n\nChannel 0: Excellent.\n\nChannel 1: Alright.\n\nChannel 0: Do you have any questions, concerns, or anything that you might want me to ask or answer or?\n\nChannel 1: No. I'm good. I'm good.\n\nChannel 0: No?\n\nChannel 1: Thank you.\n\nChannel 0: Beautiful. Well, thank you so much for your time. I will let you go. I will organize to have your next annual review done. Now we have that in April.\n\nAre you happy for me to go forward to April the next six months to do that review with you, or did you wanna catch up a little bit earlier than that?\n\nChannel 1: No. April's fine. April should be\n\nChannel 0: April's\n\nChannel 1: fine.\n\nChannel 0: fine. Beautiful. If anything does come up, you're more than welcome to let me know, and I'll make sure we schedule you in earlier. Okay?\n\nChannel 1: Okay. Great. Thank you very much for your call.\n\nChannel 0: Oh, not a problem, Adrianne. Thank you for taking my call. I hope you have a good relaxing afternoon.\n\nChannel 1: Me too. You too. Thank you very much.\n\nChannel 0: Thank you. See you\n\nChannel 1: Okay.\n\nChannel 0: later. Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.017491420730948448},{"text":"Adrian speaking.","start":1.12,"end":2.02,"sentiment":"neutral","sentiment_score":0.023232296109199524}],"sentiment":"neutral","sentiment_score":0.021318670983115833,"channel":1,"num_words":3,"start":0.56,"end":2.02},{"sentences":[{"text":"Hi, Adrian.","start":2.8,"end":3.52,"sentiment":"neutral","sentiment_score":0.13627971336245537},{"text":"It's Dana from Okie Finance.","start":3.52,"end":5.12,"sentiment":"neutral","sentiment_score":0.18915185630321502},{"text":"So how are you today?","start":5.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20588555335998535}],"sentiment":"neutral","sentiment_score":0.18731220625340939,"channel":0,"num_words":12,"start":2.8,"end":6.2599998},{"sentences":[{"text":"Good day, and how are you 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purposes.","start":18.615,"end":23.275,"sentiment":"neutral","sentiment_score":0.21384738047014584},{"text":"Are you happy","start":23.414999,"end":24.134998,"sentiment":"neutral","sentiment_score":0.18226565420627594}],"sentiment":"neutral","sentiment_score":0.23687831340012727,"channel":0,"num_words":27,"start":17.015,"end":24.134998},{"sentences":[{"text":"Mhmm.","start":23.945,"end":24.445,"sentiment":"neutral","sentiment_score":0.14763504266738892}],"sentiment":"neutral","sentiment_score":0.14763504266738892,"channel":1,"num_words":1,"start":23.945,"end":24.445},{"sentences":[{"text":"for me to proceed with that?","start":24.134998,"end":25.675,"sentiment":"neutral","sentiment_score":0.08864265183607738}],"sentiment":"neutral","sentiment_score":0.08864265183607738,"channel":0,"num_words":6,"start":24.134998,"end":25.675},{"sentences":[{"text":"Yeah.","start":25.849998,"end":26.13,"sentiment":"neutral","sentiment_score":0.13784515857696533},{"text":"That's fine.","start":26.13,"end":26.91,"sentiment":"neutral","sentiment_score":0.2852717638015747}],"sentiment":"neutral","sentiment_score":0.23612956206003824,"channel":1,"num_words":3,"start":25.849998,"end":26.91},{"sentences":[{"text":"Fantastic.","start":27.335,"end":27.835,"sentiment":"positive","sentiment_score":0.6128203868865967},{"text":"And just to do a quick security check there with you just to confirm your full name, your date of birth, and address I should have on file there.","start":27.974998,"end":34.11,"sentiment":"neutral","sentiment_score":0.19714700096640095}],"sentiment":"neutral","sentiment_score":0.21100278049707413,"channel":0,"num_words":30,"start":27.335,"end":34.11},{"sentences":[{"text":"Adrian Christopher Azzopardi, '20 8","start":34.489998,"end":37.449997,"sentiment":"neutral","sentiment_score":0.023029040917754172}],"sentiment":"neutral","sentiment_score":0.023029040917754172,"channel":1,"num_words":5,"start":34.489998,"end":37.449997},{"sentences":[{"text":"Yep.","start":37.21,"end":37.71,"sentiment":"neutral","sentiment_score":0.025919875130057335}],"sentiment":"neutral","sentiment_score":0.025919875130057335,"channel":0,"num_words":1,"start":37.21,"end":37.71},{"sentences":[{"text":"Bruce Road, Glenbrook.","start":37.449997,"end":38.67,"sentiment":"neutral","sentiment_score":0.025890722249945004}],"sentiment":"neutral","sentiment_score":0.025890722249945004,"channel":1,"num_words":3,"start":37.449997,"end":38.67},{"sentences":[{"text":"Yep.","start":38.41,"end":38.91,"sentiment":"neutral","sentiment_score":0.03704079985618591}],"sentiment":"neutral","sentiment_score":0.03704079985618591,"channel":0,"num_words":1,"start":38.41,"end":38.91},{"sentences":[{"text":"And","start":38.89,"end":39.39,"sentiment":"neutral","sentiment_score":0.07268821448087692}],"sentiment":"neutral","sentiment_score":0.07268821448087692,"channel":1,"num_words":1,"start":38.89,"end":39.39},{"sentences":[{"text":"Beautiful.","start":39.61,"end":40.11,"sentiment":"neutral","sentiment_score":0.16268962621688843}],"sentiment":"neutral","sentiment_score":0.16268962621688843,"channel":0,"num_words":1,"start":39.61,"end":40.11},{"sentences":[{"text":"what was the other 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Adrianne.","start":379.295,"end":380.495,"sentiment":"neutral","sentiment_score":0.2460957109928131},{"text":"Thank you for taking my call.","start":380.495,"end":381.695,"sentiment":"positive","sentiment_score":0.5153676917155584},{"text":"I hope you have a good relaxing afternoon.","start":381.695,"end":383.635,"sentiment":"positive","sentiment_score":0.4498404338955879}],"sentiment":"positive","sentiment_score":0.41691621981169047,"channel":0,"num_words":19,"start":379.295,"end":383.635},{"sentences":[{"text":"Me too.","start":384.51498,"end":384.995,"sentiment":"neutral","sentiment_score":0.18387959152460098},{"text":"You too.","start":384.995,"end":385.555,"sentiment":"neutral","sentiment_score":0.19728049635887146},{"text":"Thank you very 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agent from Okie Finance contacts a customer named Adrian to check on their annual review and offer updates on their net return and progress. They emphasize the importance of monitoring their investment portfolio for potential downside risks and offer to conduct a follow-up catch up in April. The agent emphasizes reducing risk levels as a way to retire and improve their profile, and suggests scheduling a later time for a review in April. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"And just to do a quick security check there with you just to confirm your full name, your date of birth, and address I should have on file there.","start_word":96,"end_word":124,"intents":[{"intent":"Check security status","confidence_score":0.05023202}]},{"text":"my computer just froze. I'm so sorry about that.","start_word":297,"end_word":305,"intents":[{"intent":"Apologize for miscommunication","confidence_score":0.0000013111807}]},{"text":"As a dollar figure, it's essentially showing you that you've got a sorry. Growth in income of $12,213 there. So, Wow.","start_word":355,"end_word":375,"intents":[{"intent":"Evaluate economic growth","confidence_score":0.00008938987}]},{"text":"I wanna make sure it sort of keeps tracking on that way.","start_word":755,"end_word":766,"intents":[{"intent":"Track progress","confidence_score":0.018501462}]},{"text":"that we start to reduce that risk level as you get closer to retiring there for you. Okay. So yeah.","start_word":1192,"end_word":1211,"intents":[{"intent":"Reduce risk","confidence_score":0.017885003}]},{"text":"Well, thank you so much for your time. I will let you go. I will organize to have your next annual review done. Now we have that in April. Are you happy for me to go forward to April the next six months to do that review with you, or did you wanna catch up a little bit earlier than that? No.","start_word":1247,"end_word":1308,"intents":[{"intent":"Schedule review","confidence_score":0.38214946}]}]},"sentiments":{"segments":[{"text":"Hello? Adrian speaking. Hi, Adrian. It's Dana from Okie Finance. So how are you today?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1514529585838318},{"text":"Good day, and how are you today? Good. I'm very well. Thank you. Thanks for asking.","start_word":15,"end_word":30,"sentiment":"positive","sentiment_score":0.5151404738426208},{"text":"I had you booked in for a bit of a catch up this afternoon. Is now still a good time there for you? Yeah. Yeah. For sure.","start_word":31,"end_word":57,"sentiment":"neutral","sentiment_score":0.22790728509426117},{"text":"Oh, fantastic.","start_word":58,"end_word":59,"sentiment":"positive","sentiment_score":0.5721375346183777},{"text":"Adrian, before I jump into the call, just to let you know, we do record our calls for quality and training purposes. Are you happy Mhmm. for me to proceed with that? Yeah. That's fine.","start_word":60,"end_word":94,"sentiment":"neutral","sentiment_score":0.19207105040550232},{"text":"Fantastic.","start_word":95,"end_word":95,"sentiment":"positive","sentiment_score":0.6128203868865967},{"text":"And just to do a quick security check there with you just to confirm your full name, your date of birth, and address I should have on file there. Adrian Christopher Azzopardi, '20 Yep. 8 Bruce Road, Glenbrook. Yep. And Beautiful. what was the other question? Sorry. Date of birth. You alright? You're fine. 12/19/1983. Beautiful. Thank you Been so a much long for that. day. How's yeah. I bet. Have you finished work for the day now? Yeah. Yeah. Just Or got home. Just got oh, home that's now, so it's good. that's good. Well, I'll try to take up too much of your time. Essentially, I had you booked in for a bit of a catch up there. So one of the things that after your annual review, you and I talked about was making sure we do those six monthly catch ups to sort of see how things are Mhmm. going for yourself to assess whether any new advices, but also keep you updated on what's happening with your super because that's really important there as well. To give you that update first, if you like, just having a bit of a look at things. So your Okay. my computer just froze. I'm so sorry about that. Essentially, having a look at your net return. So from the lot your annual review, which was about the April 26 this year, Yep. you've had a net return of 6.66. So that's Okay.","start_word":96,"end_word":339,"sentiment":"neutral","sentiment_score":0.049876450469381495},{"text":"a really good return to see in that Alright. Great. small amount of time.","start_word":340,"end_word":353,"sentiment":"positive","sentiment_score":0.5467846393585205},{"text":"Yeah. As a dollar figure, it's essentially showing you that you've got a sorry. Growth in income of $12,213 there. So, Wow.","start_word":354,"end_word":375,"sentiment":"neutral","sentiment_score":0.07164660096168518},{"text":"Excellent. yeah, really happy with that return.","start_word":376,"end_word":382,"sentiment":"positive","sentiment_score":0.6920730471611023},{"text":"One of the things that we definitely talked about was in March this year having removed that Benelon Australian Equities and replaced that with the BetaShares a 200.","start_word":383,"end_word":410,"sentiment":"neutral","sentiment_score":0.23280541598796844},{"text":"So it has been a really good move. It's definitely had an effect on your super in, you know, making some of that back with what happened with Benelong there, and also, you know, seeing a good net return is important moving forward.","start_word":411,"end_word":453,"sentiment":"positive","sentiment_score":0.6053531169891357},{"text":"So I just wanna kinda keep a bit more of an eye on that for you to see how things are going down the track, Yep. and, you know, make sure we either do another catch up shortly or a bit of more of a review when you're ready in six months' time, essentially, when we are due to meet again. Did you want me Okay. to do more of a catch up before the end of the year, or you're happy just to meet next year to do your annual review? What would you like? Yeah. I'm just happy to do that interview review. Yeah. That's yeah. That'll be fine. Yeah. Perfect. All good. Other changes, just to assess where things might be needed to be updated, is there any changes that you might have gone through since we did your annual review at all? Or No. No. The last six months, everything's stayed stayed the same, which is great. oh, fantastic. But yeah. I had is it all good? Have you had a pay rise or anything? I think I had you on about a 120,000 at the time. Yeah. Actually, I did buy tax return, so it might have gone up maybe 5,000, but but not much Okay. more than that. Yeah. Yeah. No. That's absolutely fine. Perfect. Lovely. And still in the same role? Same role, same job, same yeah. Yep. Same everything.","start_word":454,"end_word":690,"sentiment":"neutral","sentiment_score":0.0932045802474022},{"text":"Beautiful. Fantastic. Really, really good.","start_word":691,"end_word":695,"sentiment":"positive","sentiment_score":0.7972128391265869},{"text":"And do you have, any anything you need from us, any questions or concerns, or anything you needed from us at the moment at all? No. No. Actually, no. Because, yeah, everything's performing, yeah, as as you said it is.","start_word":696,"end_word":735,"sentiment":"neutral","sentiment_score":0.13877378404140472},{"text":"So that's that's pretty good. Beautiful. That that Oh, figure fantastic.","start_word":736,"end_word":746,"sentiment":"positive","sentiment_score":0.45666518807411194},{"text":"is yeah.","start_word":747,"end_word":748,"sentiment":"neutral","sentiment_score":0.28343284130096436},{"text":"It's good to hear.","start_word":749,"end_word":752,"sentiment":"positive","sentiment_score":0.43439731001853943},{"text":"Yeah. Absolutely. I wanna make sure it sort of keeps tracking on that way. Albeit, we did sort of talk about the market market ups and downs, and there is a risk that Yeah. there could be a bit of a down point at some time. But I'll just keep monitoring things, and I'll be honest with you. When there is a downtime, I'll let you know where, you know how and why, Okay. and we'll sort of talk through that downtime and just make sure it's appropriate to your circumstances. Okay. Obviously, downtimes aren't necessarily a bad thing when the market is having a bit of a downtime. You're essentially your contributions will be going in and buying into the discounted investment prices. So we'll get to take advantage of those sorts of downtimes. But as long as you're not seeing a very big downtime right at the moment you're wanting to retire, that's a positive. Yeah. And Exactly. we'll just just make sure that you're invested in line with your goals moving forward as well. But at the moment, really happy with how everything's tracking, and I'll keep watching it all for you there. Okay.","start_word":753,"end_word":949,"sentiment":"neutral","sentiment_score":0.08519720286130905},{"text":"Beautiful. That's good.","start_word":950,"end_word":952,"sentiment":"positive","sentiment_score":0.380559355020523},{"text":"I like how you use the phrase discounted. Yeah. Yeah. Like, It's just sense of the way I see it. they're on Let's sale. see. They they technically are, and that's one of the the one of the things that I was sort of taught when I was coming up in this industry. One of the things that Warren Buffett looks at is that, you know, when you are buying into an investment, Yeah. if it's Yeah. down, but it's undervalued, it's essentially a discounted purchase. It is sort of on sale at that time. So buying in Okay. Yeah. means that when that investment comes back and recovers, you benefit more from that growth, that additional growth that you get. So, yeah, that's Okay. exactly the way I see these investments. And one of the things I do like for you is that all of your investments you're invested in have seen those market ups and downs have been through, you know, COVID, the GFC, and things like that. So Yep. they have been around for a long time and we stood those market ups and downs. And that's really important that you're in investments that can withstand the ups and downs in market fees, but Okay. we just wanna make sure that you're not, you know, you're not getting to retirement and then a year before that seeing a big 50% drop. We wanna make sure Yeah. that we start to reduce that risk level as you get closer to retiring there for you. Okay. So yeah. Yeah.","start_word":953,"end_word":1212,"sentiment":"neutral","sentiment_score":0.044806242576585366},{"text":"That's a Beautiful. great plan. Excellent.","start_word":1213,"end_word":1218,"sentiment":"positive","sentiment_score":0.5651999711990356},{"text":"Alright. Do you have any questions, concerns, or anything that you might want me to ask or answer or? No. I'm good. I'm good. No? Thank you. Beautiful.","start_word":1219,"end_word":1246,"sentiment":"neutral","sentiment_score":0.10136258602142334},{"text":"Well, thank you so much for your time.","start_word":1247,"end_word":1254,"sentiment":"positive","sentiment_score":0.366023987531662},{"text":"I will let you go. I will organize to have your next annual review done. Now we have that in April. Are you happy for me to go forward to April the next six months to do that review with you, or did you wanna catch up a little bit earlier than that? No. April's fine. April should be April's fine. fine.","start_word":1255,"end_word":1316,"sentiment":"neutral","sentiment_score":0.11417201906442642},{"text":"Beautiful.","start_word":1317,"end_word":1317,"sentiment":"positive","sentiment_score":0.3534674048423767},{"text":"If anything does come up, you're more than welcome to let me know, and I'll make sure we schedule you in earlier. Okay? Okay.","start_word":1318,"end_word":1341,"sentiment":"neutral","sentiment_score":0.2118755429983139},{"text":"Great. Thank you very much for your call.","start_word":1342,"end_word":1349,"sentiment":"positive","sentiment_score":0.4541892111301422},{"text":"Oh, not a problem, Adrianne.","start_word":1350,"end_word":1354,"sentiment":"neutral","sentiment_score":0.25115153193473816},{"text":"Thank you for taking my call. I hope you have a good relaxing afternoon.","start_word":1355,"end_word":1368,"sentiment":"positive","sentiment_score":0.4724351167678833},{"text":"Me too. You too.","start_word":1369,"end_word":1372,"sentiment":"neutral","sentiment_score":0.19485311210155487},{"text":"Thank you very much.","start_word":1373,"end_word":1376,"sentiment":"positive","sentiment_score":0.3669557273387909},{"text":"Thank you. See you Okay. later. Bye. Bye. Bye.","start_word":1377,"end_word":1385,"sentiment":"neutral","sentiment_score":0.16328289856513342}],"average":{"sentiment":"neutral","sentiment_score":0.1379267296424279}}}}