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Let me just check your account. Okay. Hang on. Hello. Tonight? Yes. Thank you for waiting. So upon confirming with our provisioning team, sorry about the wrong information I told you earlier, but there's a free router even though you're only under a six month contract. But if you don't want to get that free one, we can still use your check your own router. Mhmm. Mhmm. Mhmm. Yeah. That is for the standard postage for the delivery fee of the route the of the free router. Okay. You mean when you're if ever you'll be cancelling within the contract term, the six months? Yeah. There's a cancellation fee, plus you'll also be paying for the price of the router. Mhmm. Yeah. But yeah. But if you're you're not getting the free router, if you're not going to get that one, yeah, there's no router fee included at the cancellation fee. Hang on. Let me just check. For the cancellation fee, it's $132. If you're, yeah, if you're canceling within the contract term. So I suggest to prevent this fee, you need to fulfill the contract, which is six months. Mhmm. Actually, for the one that we're going to provide, the free one, if ever, this is have higher spec, and this is surely compatible with the service. Yeah. Yeah. The one the the free router. Mhmm. So let me just repeat it. So for six months contract, and if ever you'll be cancelling within the contract terms and you'll be getting the free router, you'll, yeah, you'll need to settle a cancellation fee and the router's price, which is $139.95 and the cancel plus the cancellation fee, $132 plus GST and your outstanding balance on that time, like, if you have outstanding balance for the plan. Not anymore because we're not Yeah. Yeah. The router will be yours because we're I am we're not refunding used equipment. That's why. Okay. So just to explain about that, so you you sign up today, which is June 16. So your first month will be June 16 up to July 16. So you're receiving your first invoice on July 17. That is your first bill included the 15% discount. So the 15% discount will sorry. Your 15 percent discount will start on August 1 up until 01/31/2027. Yeah. Or yeah, sir. I think there is a mistake, Amane. So you'll be receiving your first invoice, which is discounted of 15% on July 17. This already have a discount price. So your remaining 15% discount will cover August August, September, October, November up until December. Five months remaining. So you'll receive you'll be receiving your first invoice on July 17. Mhmm. The discounted price? Mhmm. Yeah. Let me just check. Yeah. That is $76.95. Mhmm. Yeah. That's your first invoice. And mhmm. Yeah. But since since because every invoice is recurring every first week of the month. So since half of July is only half of the month, you'll not be receiving the full coverage, which is, what is that, 76.95. Let me just check. Okay. Hang on. Let me just check your bill for the next month. Okay. I see. So on July 17 up until July 31, your invoice is 63.53 52Dollars. It's $63.52. 63.5 two. Yeah. Yeah. So the 15% discount is not yet included with that since it's not covered the full month. To prevent. Okay. Hang on. Let me just check. So your billing starts your first month starts today? Mhmm. Actually, you don't need to pay anything right now since you already settled the payment for the contract. Is that correct? Yeah. Mhmm. So mhmm. Yeah. If you want to get the free router. But if you want to use your own router, we can check that one and if that router works. Mhmm. Mhmm. Yeah. That's correct. Mhmm. Mhmm. After one month, you have to pay $63.52. But, yeah, you're receiving that you received that invoice on July. That's for the month of July 17 up to July 31. That's your first invoice? 60 three. There's no 15% yet included in here because your 15% discount was start on August up until January 31. I'm Mhmm. So July 16, since the day up to July 17 is the free month, your first free month. Mhmm. Then July 17 up to August 17 is your first August 31, sorry, is your first bill. Mhmm. Is that Yeah. No. Then after that, August 1 up until 01/31/2027, Every month, 15% discount is included until January '30 first July. Mhmm. Okay. So because, actually, we're starting the billing date when the time customer sign up, which is within that day, we can also activate the service. And the activation is already up and running. That's why the billing start day is the date when the customer sign up. Same day. Mhmm. Yeah. But I can I can forward this to our accounts department to adjust the billing start date to the day that you'll be connected to the Internet? Mhmm. Yeah. Okay. Then on your first bill, even though it's not covered yet, the full month will include the fifteen percent discount. Mhmm. Okay. And in the first mhmm. In the first bill, you you want to get the 15% discount. So the remaining five months will then include another 15% discount. Mhmm. Mhmm. Mhmm. Mhmm. Okay. Okay. Then I'll inform them about the adjustment. So we'll adjust the yeah. We'll adjust the billing still mhmm. I mean, the confirmation? I can coordinate it within this day, then I'll get back to you. Yeah. Yeah. And for the router, have you already settled the payment for the delivery charge? Mhmm. Yeah. So once the payment has been received, we can then send you the router, possibly, if not today, tomorrow. Mhmm. Yeah. Okay. Then I'll get mhmm. Have you spoke with our accounts department or not yet? Okay. Actually, no need for you to call me. They they'll inform me if ever that they received the payment successfully. Mhmm. Okay. Okay. Sure. Let's just mhmm. Are you going to proceed with the express postage or the standard one? Because I think the $20 is the standard one only. Yeah. 30 is express postage, which is you can receive the router within one to three days. The standard one is three to five days. Mhmm. Sorry? Mhmm. Yep. Okay then. Once the payment is settled, we'll then send the router. So, yeah, the router usually takes three to five business days to arrive at the address. Then once the router yeah. Australian Post. Once, yeah, once we send the router, we can give you the tracking number. Yeah. After that, and that's beyond their control if ever there is a delay with the delivery. Then after that, once you're connected with the service, that's the time then we'll start the billing date and check. Mhmm. Okay. Sure. Okay then. Thank you. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nHello. I can hear you. Yes. Mhmm. Yeah.\n\nOkay. Mhmm. May I put you on hold, please? Let me just check your account. Okay.\n\nHang on. Hello. Tonight? Yes. Thank you for waiting.\n\nSo upon confirming with our provisioning team, sorry about the wrong information I told you earlier, but there's a free router even though you're only under a six month contract. But if you don't want to get that free one, we can still use your check your own router. Mhmm. Mhmm. Mhmm.\n\nYeah. That is for the standard postage for the delivery fee of the route the of the free router. Okay. You mean when you're if ever you'll be cancelling within the contract term, the six months? Yeah.\n\nThere's a cancellation fee, plus you'll also be paying for the price of the router. Mhmm. Yeah. But yeah. But if you're you're not getting the free router, if you're not going to get that one, yeah, there's no router fee included at the cancellation fee.\n\nHang on. Let me just check. For the cancellation fee, it's $132. If you're, yeah, if you're canceling within the contract term. So I suggest to prevent this fee, you need to fulfill the contract, which is six months.\n\nMhmm. Actually, for the one that we're going to provide, the free one, if ever, this is have higher spec, and this is surely compatible with the service. Yeah. Yeah. The one the the free router.\n\nMhmm. So let me just repeat it. So for six months contract, and if ever you'll be cancelling within the contract terms and you'll be getting the free router, you'll, yeah, you'll need to settle a cancellation fee and the router's price, which is $139.95 and the cancel plus the cancellation fee, $132 plus GST and your outstanding balance on that time, like, if you have outstanding balance for the plan. Not anymore because we're not Yeah. Yeah.\n\nThe router will be yours because we're I am we're not refunding used equipment. That's why. Okay. So just to explain about that, so you you sign up today, which is June 16. So your first month will be June 16 up to July 16.\n\nSo you're receiving your first invoice on July 17. That is your first bill included the 15% discount. So the 15% discount will sorry. Your 15 percent discount will start on August 1 up until 01/31/2027. Yeah.\n\nOr yeah, sir. I think there is a mistake, Amane. So you'll be receiving your first invoice, which is discounted of 15% on July 17. This already have a discount price. So your remaining 15% discount will cover August August, September, October, November up until December.\n\nFive months remaining. So you'll receive you'll be receiving your first invoice on July 17. Mhmm. The discounted price? Mhmm.\n\nYeah. Let me just check. Yeah. That is $76.95. Mhmm.\n\nYeah. That's your first invoice. And mhmm. Yeah. But since since because every invoice is recurring every first week of the month.\n\nSo since half of July is only half of the month, you'll not be receiving the full coverage, which is, what is that, 76.95. Let me just check. Okay. Hang on. Let me just check your bill for the next month.\n\nOkay. I see. So on July 17 up until July 31, your invoice is 63.53 52Dollars. It's $63.52. 63.5 two.\n\nYeah. Yeah. So the 15% discount is not yet included with that since it's not covered the full month. To prevent. Okay.\n\nHang on. Let me just check. So your billing starts your first month starts today? Mhmm. Actually, you don't need to pay anything right now since you already settled the payment for the contract.\n\nIs that correct? Yeah. Mhmm. So mhmm. Yeah.\n\nIf you want to get the free router. But if you want to use your own router, we can check that one and if that router works. Mhmm. Mhmm. Yeah.\n\nThat's correct. Mhmm. Mhmm. After one month, you have to pay $63.52. But, yeah, you're receiving that you received that invoice on July.\n\nThat's for the month of July 17 up to July 31. That's your first invoice? 60 three. There's no 15% yet included in here because your 15% discount was start on August up until January 31. I'm Mhmm.\n\nSo July 16, since the day up to July 17 is the free month, your first free month. Mhmm. Then July 17 up to August 17 is your first August 31, sorry, is your first bill. Mhmm. Is that Yeah.\n\nNo. Then after that, August 1 up until 01/31/2027, Every month, 15% discount is included until January '30 first July. Mhmm. Okay. So because, actually, we're starting the billing date when the time customer sign up, which is within that day, we can also activate the service.\n\nAnd the activation is already up and running. That's why the billing start day is the date when the customer sign up. Same day. Mhmm. Yeah.\n\nBut I can I can forward this to our accounts department to adjust the billing start date to the day that you'll be connected to the Internet? Mhmm. Yeah. Okay. Then on your first bill, even though it's not covered yet, the full month will include the fifteen percent discount.\n\nMhmm. Okay. And in the first mhmm. In the first bill, you you want to get the 15% discount. So the remaining five months will then include another 15% discount.\n\nMhmm. Mhmm. Mhmm. Mhmm. Okay.\n\nOkay. Then I'll inform them about the adjustment. So we'll adjust the yeah. We'll adjust the billing still mhmm. I mean, the confirmation?\n\nI can coordinate it within this day, then I'll get back to you. Yeah. Yeah. And for the router, have you already settled the payment for the delivery charge? Mhmm.\n\nYeah. So once the payment has been received, we can then send you the router, possibly, if not today, tomorrow. Mhmm. Yeah. Okay.\n\nThen I'll get mhmm. Have you spoke with our accounts department or not yet? Okay. Actually, no need for you to call me. They they'll inform me if ever that they received the payment successfully.\n\nMhmm. Okay. Okay. Sure. Let's just mhmm.\n\nAre you going to proceed with the express postage or the standard one? Because I think the $20 is the standard one only. Yeah. 30 is express postage, which is you can receive the router within one to three days. The standard one is three to five days.\n\nMhmm. Sorry? Mhmm. Yep. Okay then.\n\nOnce the payment is settled, we'll then send the router. So, yeah, the router usually takes three to five business days to arrive at the address. Then once the router yeah. Australian Post. Once, yeah, once we send the router, we can give you the tracking number.\n\nYeah. After that, and that's beyond their control if ever there is a delay with the delivery. Then after that, once you're connected with the service, that's the time then we'll start the billing date and check. Mhmm. Okay.\n\nSure. Okay then. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.1943911164999008},{"text":"Good morning.","start":2.48,"end":3.12,"sentiment":"positive","sentiment_score":0.49452000856399536},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.46,"sentiment":"positive","sentiment_score":0.4531773882252829},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.47378183404604596},{"text":"Yes.","start":17.625,"end":17.945,"sentiment":"neutral","sentiment_score":0.024237513542175293}],"sentiment":"positive","sentiment_score":0.4248589040601955,"num_words":17,"start":2.0,"end":17.945},{"sentences":[{"text":"Hello.","start":17.945,"end":18.345,"sentiment":"neutral","sentiment_score":0.02761904150247574},{"text":"I can hear you.","start":18.345,"end":19.405,"sentiment":"neutral","sentiment_score":0.043795605190098286},{"text":"Yes.","start":27.465,"end":27.9,"sentiment":"neutral","sentiment_score":0.0120265930891037},{"text":"Mhmm.","start":27.9,"end":28.4,"sentiment":"neutral","sentiment_score":-0.033022359013557434},{"text":"Yeah.","start":32.3,"end":32.78,"sentiment":"neutral","sentiment_score":0.03648692369461059}],"sentiment":"neutral","sentiment_score":0.027286577504128218,"num_words":8,"start":17.945,"end":32.78},{"sentences":[{"text":"Okay.","start":32.78,"end":33.28,"sentiment":"neutral","sentiment_score":0.05898917838931084},{"text":"Mhmm.","start":34.1,"end":34.6,"sentiment":"neutral","sentiment_score":0.01611962914466858},{"text":"May I put you on hold, please?","start":35.42,"end":36.94,"sentiment":"neutral","sentiment_score":0.028572234458156993},{"text":"Let me just check your account.","start":36.94,"end":38.32,"sentiment":"neutral","sentiment_score":0.03427142649888992},{"text":"Okay.","start":39.26,"end":39.66,"sentiment":"neutral","sentiment_score":0.060561783611774445}],"sentiment":"neutral","sentiment_score":0.03383154945913702,"num_words":16,"start":32.78,"end":39.66},{"sentences":[{"text":"Hang on.","start":39.66,"end":40.48,"sentiment":"neutral","sentiment_score":0.06214175187051296},{"text":"Hello.","start":316.65,"end":317.15,"sentiment":"neutral","sentiment_score":0.1010606735944748},{"text":"Tonight?","start":317.37,"end":317.87,"sentiment":"neutral","sentiment_score":0.09821564704179764},{"text":"Yes.","start":319.37,"end":319.69,"sentiment":"neutral","sentiment_score":0.2534571886062622},{"text":"Thank you for waiting.","start":319.93,"end":320.99,"sentiment":"positive","sentiment_score":0.5391794741153717}],"sentiment":"neutral","sentiment_score":0.30374832327167195,"num_words":9,"start":39.66,"end":320.99},{"sentences":[{"text":"So upon confirming with our provisioning team, sorry about the wrong information I told you earlier, but there's a free router even though you're only under a six month contract.","start":321.13,"end":334.205,"sentiment":"neutral","sentiment_score":0.009763932103912036},{"text":"But if you don't want to get that free one, we can still use your check your own router.","start":334.825,"end":342.34,"sentiment":"neutral","sentiment_score":-0.09076435413015516},{"text":"Mhmm.","start":345.68,"end":346.18,"sentiment":"neutral","sentiment_score":0.04616028815507889},{"text":"Mhmm.","start":349.84,"end":350.235,"sentiment":"neutral","sentiment_score":0.04700040817260742},{"text":"Mhmm.","start":357.19498,"end":357.435,"sentiment":"neutral","sentiment_score":-0.018117327243089676}],"sentiment":"neutral","sentiment_score":-0.026087719159057506,"num_words":52,"start":321.13,"end":357.435},{"sentences":[{"text":"Yeah.","start":357.435,"end":357.935,"sentiment":"neutral","sentiment_score":0.02098367176949978},{"text":"That is for the standard postage for the delivery fee of the route the of the free router.","start":357.995,"end":364.01498,"sentiment":"neutral","sentiment_score":0.016591231442160077},{"text":"Okay.","start":367.02002,"end":367.52002,"sentiment":"neutral","sentiment_score":-0.14087961614131927},{"text":"You mean when you're if ever you'll be cancelling within the contract term, the six months?","start":376.475,"end":381.935,"sentiment":"neutral","sentiment_score":-0.1829663955140859},{"text":"Yeah.","start":382.555,"end":383.055,"sentiment":"neutral","sentiment_score":-0.1035698652267456}],"sentiment":"neutral","sentiment_score":-0.07708881005040698,"num_words":37,"start":357.435,"end":383.055},{"sentences":[{"text":"There's a cancellation fee, plus you'll also be paying for the price of the router.","start":383.275,"end":389.375,"sentiment":"neutral","sentiment_score":-0.11580623884995779},{"text":"Mhmm.","start":395.25,"end":395.49,"sentiment":"neutral","sentiment_score":-0.15749476850032806},{"text":"Yeah.","start":395.49,"end":395.89,"sentiment":"neutral","sentiment_score":-0.04841026663780213},{"text":"But yeah.","start":395.89,"end":397.09,"sentiment":"neutral","sentiment_score":-0.09361378103494644},{"text":"But if you're you're not getting the free router, if you're not going to get that one, yeah, there's no router fee included at the cancellation fee.","start":397.09,"end":408.635,"sentiment":"neutral","sentiment_score":-0.1538743320852518}],"sentiment":"neutral","sentiment_score":-0.13662680752737366,"num_words":46,"start":383.275,"end":408.635},{"sentences":[{"text":"Hang on.","start":414.29498,"end":414.85498,"sentiment":"neutral","sentiment_score":-0.03906002175062895},{"text":"Let me just check.","start":414.85498,"end":416.07498,"sentiment":"neutral","sentiment_score":-0.010347348870709538},{"text":"For the cancellation fee, it's $132.","start":418.055,"end":421.51498,"sentiment":"neutral","sentiment_score":-0.030319294271369774},{"text":"If you're, yeah, if you're canceling within the contract term.","start":422.79,"end":426.41,"sentiment":"neutral","sentiment_score":-0.13574542924761773},{"text":"So I suggest to prevent this fee, you need to fulfill the contract, which is six months.","start":426.79,"end":433.44998,"sentiment":"neutral","sentiment_score":-0.10399241920779734}],"sentiment":"neutral","sentiment_score":-0.08786540060566786,"num_words":39,"start":414.29498,"end":433.44998},{"sentences":[{"text":"Mhmm.","start":444.365,"end":444.525,"sentiment":"neutral","sentiment_score":0.047517430037260056},{"text":"Actually, for the one that we're going to provide, the free one, if ever, this is have higher spec, and this is surely compatible with the service.","start":444.525,"end":455.08002,"sentiment":"neutral","sentiment_score":0.24539643746835213},{"text":"Yeah.","start":456.82,"end":457.32,"sentiment":"neutral","sentiment_score":0.1493348777294159},{"text":"Yeah.","start":458.98,"end":459.38,"sentiment":"neutral","sentiment_score":0.11667138338088988},{"text":"The one the the free router.","start":459.38,"end":461.32,"sentiment":"neutral","sentiment_score":0.12763027722636858}],"sentiment":"neutral","sentiment_score":0.21402803239309126,"num_words":36,"start":444.365,"end":461.32},{"sentences":[{"text":"Mhmm.","start":461.7,"end":462.2,"sentiment":"neutral","sentiment_score":0.19705387949943545},{"text":"So let me just repeat it.","start":486.24,"end":488.1,"sentiment":"neutral","sentiment_score":0.031926087414224945},{"text":"So for six months contract, and if ever you'll be cancelling within the contract terms and you'll be getting the free router, you'll, yeah, you'll need to settle a cancellation fee and the router's price, which is $139.95 and the cancel plus the cancellation fee, $132 plus GST and your outstanding balance on that time, like, if you have outstanding balance for the plan.","start":488.32,"end":523.83496,"sentiment":"neutral","sentiment_score":-0.008836714012431912},{"text":"Not anymore because we're not Yeah.","start":523.83496,"end":528.175,"sentiment":"neutral","sentiment_score":-0.23026562482118607},{"text":"Yeah.","start":529.83496,"end":530.33496,"sentiment":"neutral","sentiment_score":0.05306222289800644}],"sentiment":"neutral","sentiment_score":-0.019300907933845732,"num_words":78,"start":461.7,"end":530.33496},{"sentences":[{"text":"The router will be yours because we're I am we're not refunding used equipment.","start":530.635,"end":537.41,"sentiment":"neutral","sentiment_score":0.006379812157579831},{"text":"That's why.","start":538.91,"end":539.73,"sentiment":"neutral","sentiment_score":0.0021292712190188468},{"text":"Okay.","start":549.85504,"end":550.255,"sentiment":"neutral","sentiment_score":0.05903998762369156},{"text":"So just to explain about that, so you you sign up today, which is June 16.","start":550.255,"end":556.59503,"sentiment":"neutral","sentiment_score":0.10043768305331469},{"text":"So your first month will be June 16 up to July 16.","start":557.375,"end":563.14996,"sentiment":"neutral","sentiment_score":0.09123671303192775}],"sentiment":"neutral","sentiment_score":0.0634324307889781,"num_words":45,"start":530.635,"end":563.14996},{"sentences":[{"text":"So you're receiving your first invoice on July 17.","start":563.93,"end":568.43005,"sentiment":"neutral","sentiment_score":0.11264774203300476},{"text":"That is your first bill included the 15% discount.","start":569.20996,"end":576.475,"sentiment":"neutral","sentiment_score":0.11743312991327709},{"text":"So the 15% discount will sorry.","start":577.175,"end":581.975,"sentiment":"neutral","sentiment_score":0.015177104622125626},{"text":"Your 15 percent discount will start on August 1 up until 01/31/2027.","start":581.975,"end":596.45,"sentiment":"neutral","sentiment_score":0.06649691145867109},{"text":"Yeah.","start":596.45,"end":596.95,"sentiment":"neutral","sentiment_score":0.017334798350930214}],"sentiment":"neutral","sentiment_score":0.08046184354335875,"num_words":37,"start":563.93,"end":596.95},{"sentences":[{"text":"Or yeah, sir.","start":609.655,"end":611.255,"sentiment":"neutral","sentiment_score":-0.04240372652808825},{"text":"I think there is a mistake, Amane.","start":611.255,"end":613.515,"sentiment":"neutral","sentiment_score":-0.21848729039941514},{"text":"So you'll be receiving your first invoice, which is discounted of 15% on July 17.","start":614.29504,"end":622.4,"sentiment":"neutral","sentiment_score":-0.0116062647352616},{"text":"This already have a discount price.","start":623.02,"end":625.60004,"sentiment":"neutral","sentiment_score":0.007140043502052625},{"text":"So your remaining 15% discount will cover August August, September, October, November up until December.","start":626.06,"end":635.875,"sentiment":"neutral","sentiment_score":0.01864618870119254}],"sentiment":"neutral","sentiment_score":-0.03278658895388893,"num_words":46,"start":609.655,"end":635.875},{"sentences":[{"text":"Five months remaining.","start":636.815,"end":637.955,"sentiment":"neutral","sentiment_score":0.019543129950761795},{"text":"So you'll receive you'll be receiving your first invoice on July 17.","start":646.3,"end":651.36,"sentiment":"neutral","sentiment_score":0.1159867017219464},{"text":"Mhmm.","start":653.74,"end":654.24,"sentiment":"neutral","sentiment_score":0.022388504818081856},{"text":"The discounted price?","start":657.1,"end":659.04,"sentiment":"neutral","sentiment_score":0.021538125971953075},{"text":"Mhmm.","start":660.625,"end":661.125,"sentiment":"neutral","sentiment_score":0.016952870413661003}],"sentiment":"neutral","sentiment_score":0.07772127818316221,"num_words":20,"start":636.815,"end":661.125},{"sentences":[{"text":"Yeah.","start":664.22504,"end":664.72504,"sentiment":"neutral","sentiment_score":0.017648745328187943},{"text":"Let me just check.","start":665.025,"end":666.245,"sentiment":"neutral","sentiment_score":0.013419447001069784},{"text":"Yeah.","start":666.305,"end":666.625,"sentiment":"neutral","sentiment_score":0.028874419629573825},{"text":"That is $76.95.","start":666.625,"end":669.125,"sentiment":"neutral","sentiment_score":0.01460588009407123},{"text":"Mhmm.","start":672.625,"end":673.025,"sentiment":"neutral","sentiment_score":0.006107151973992586}],"sentiment":"neutral","sentiment_score":0.015012574521824718,"num_words":10,"start":664.22504,"end":673.025},{"sentences":[{"text":"Yeah.","start":673.025,"end":673.34503,"sentiment":"neutral","sentiment_score":0.016627466306090355},{"text":"That's your first invoice.","start":673.34503,"end":674.645,"sentiment":"neutral","sentiment_score":0.025683181826025248},{"text":"And mhmm.","start":677.04,"end":678.5,"sentiment":"neutral","sentiment_score":-0.008100204169750214},{"text":"Yeah.","start":684.24,"end":684.74,"sentiment":"neutral","sentiment_score":-0.028564348816871643},{"text":"But since since because every invoice is recurring every first week of the month.","start":684.8,"end":692.07495,"sentiment":"neutral","sentiment_score":-0.1282848162310464}],"sentiment":"neutral","sentiment_score":-0.07824509049003775,"num_words":22,"start":673.025,"end":692.07495},{"sentences":[{"text":"So since half of July is only half of the month, you'll not be receiving the full coverage, which is, what is that, 76.95.","start":693.57495,"end":710.45,"sentiment":"neutral","sentiment_score":-0.18000929926832518},{"text":"Let me just check.","start":710.91003,"end":712.13,"sentiment":"neutral","sentiment_score":-0.11232864297926426},{"text":"Okay.","start":716.75,"end":717.07,"sentiment":"neutral","sentiment_score":-0.13193175196647644},{"text":"Hang on.","start":717.07,"end":717.47003,"sentiment":"neutral","sentiment_score":-0.11124893650412561},{"text":"Let me just check your bill for the next month.","start":717.47003,"end":720.695,"sentiment":"neutral","sentiment_score":-0.01195969469845295}],"sentiment":"neutral","sentiment_score":-0.12789181283697848,"num_words":41,"start":693.57495,"end":720.695},{"sentences":[{"text":"Okay.","start":723.235,"end":723.555,"sentiment":"neutral","sentiment_score":0.017788449302315712},{"text":"I see.","start":723.555,"end":724.215,"sentiment":"neutral","sentiment_score":0.014882641844451427},{"text":"So on July 17 up until July 31, your invoice is 63.53 52Dollars.","start":724.515,"end":734.55005,"sentiment":"neutral","sentiment_score":0.004881680584870852},{"text":"It's $63.52.","start":737.97003,"end":740.23004,"sentiment":"neutral","sentiment_score":0.026486714370548725},{"text":"63.5 two.","start":742.85004,"end":749.305,"sentiment":"neutral","sentiment_score":0.022054368630051613}],"sentiment":"neutral","sentiment_score":0.010404887329787015,"num_words":20,"start":723.235,"end":749.305},{"sentences":[{"text":"Yeah.","start":749.685,"end":750.185,"sentiment":"neutral","sentiment_score":0.01872168853878975},{"text":"Yeah.","start":750.325,"end":750.825,"sentiment":"neutral","sentiment_score":0.008042112924158573},{"text":"So the 15% discount is not yet included with that since it's not covered the full month.","start":751.605,"end":758.46,"sentiment":"neutral","sentiment_score":-0.10948177207918729},{"text":"To prevent.","start":758.46,"end":765.8975,"sentiment":"neutral","sentiment_score":-0.26381856948137283},{"text":"Okay.","start":791.89,"end":792.21,"sentiment":"neutral","sentiment_score":0.03366532176733017}],"sentiment":"neutral","sentiment_score":-0.10583627913993868,"num_words":22,"start":749.685,"end":792.21},{"sentences":[{"text":"Hang on.","start":792.21,"end":792.61,"sentiment":"neutral","sentiment_score":0.038304686546325684},{"text":"Let me just check.","start":792.61,"end":793.83,"sentiment":"neutral","sentiment_score":0.08394166827201843},{"text":"So your billing starts your first month starts today?","start":800.385,"end":805.685,"sentiment":"neutral","sentiment_score":0.08640478634172016},{"text":"Mhmm.","start":807.34503,"end":807.84503,"sentiment":"neutral","sentiment_score":0.1697879284620285},{"text":"Actually, you don't need to pay anything right now since you already settled the payment for the contract.","start":815.93994,"end":822.92,"sentiment":"neutral","sentiment_score":0.18384305304951137}],"sentiment":"neutral","sentiment_score":0.13732300019439528,"num_words":34,"start":792.21,"end":822.92},{"sentences":[{"text":"Is that correct?","start":824.18,"end":825.07996,"sentiment":"neutral","sentiment_score":0.06462752943237622},{"text":"Yeah.","start":825.37994,"end":825.87994,"sentiment":"neutral","sentiment_score":0.12123312056064606},{"text":"Mhmm.","start":826.81995,"end":827.31995,"sentiment":"neutral","sentiment_score":0.09077860414981842},{"text":"So mhmm.","start":827.985,"end":830.005,"sentiment":"neutral","sentiment_score":0.04316684044897556},{"text":"Yeah.","start":833.425,"end":833.905,"sentiment":"neutral","sentiment_score":0.08224597573280334}],"sentiment":"neutral","sentiment_score":0.07180924620479345,"num_words":8,"start":824.18,"end":833.905},{"sentences":[{"text":"If you want to get the free router.","start":833.905,"end":835.925,"sentiment":"neutral","sentiment_score":0.0980091542005539},{"text":"But if you want to use your own router, we can check that one and if that router works.","start":836.625,"end":842.31,"sentiment":"neutral","sentiment_score":0.004694545151371705},{"text":"Mhmm.","start":842.39,"end":842.89,"sentiment":"neutral","sentiment_score":0.07039451599121094},{"text":"Mhmm.","start":851.51,"end":852.01,"sentiment":"neutral","sentiment_score":0.04999569430947304},{"text":"Yeah.","start":867.745,"end":868.245,"sentiment":"neutral","sentiment_score":0.03587108477950096}],"sentiment":"neutral","sentiment_score":0.034317696218689284,"num_words":30,"start":833.905,"end":868.245},{"sentences":[{"text":"That's correct.","start":868.385,"end":869.125,"sentiment":"neutral","sentiment_score":0.014823597855865955},{"text":"Mhmm.","start":869.265,"end":869.765,"sentiment":"neutral","sentiment_score":-0.020542241632938385},{"text":"Mhmm.","start":880.75,"end":881.15,"sentiment":"neutral","sentiment_score":-0.04506444558501243},{"text":"After one month, you have to pay $63.52.","start":881.15,"end":886.695,"sentiment":"neutral","sentiment_score":-0.097074412740767},{"text":"But, yeah, you're receiving that you received that invoice on July.","start":897.16,"end":902.78,"sentiment":"neutral","sentiment_score":0.044264017858288505}],"sentiment":"neutral","sentiment_score":-0.014158721608312233,"num_words":23,"start":868.385,"end":902.78},{"sentences":[{"text":"That's for the month of July 17 up to July 31.","start":904.68,"end":909.18,"sentiment":"neutral","sentiment_score":0.05565265566110611},{"text":"That's your first invoice?","start":909.565,"end":917.585,"sentiment":"neutral","sentiment_score":0.06894620275124907},{"text":"60 three.","start":925.22003,"end":930.5,"sentiment":"neutral","sentiment_score":-0.26196426153182983},{"text":"There's no 15% yet included in here because your 15% discount was start on August up until January 31.","start":930.5,"end":946.245,"sentiment":"neutral","sentiment_score":-0.11882643480049937},{"text":"I'm Mhmm.","start":955.425,"end":956.67004,"sentiment":"neutral","sentiment_score":-0.12076295167207718}],"sentiment":"neutral","sentiment_score":-0.05618928064052996,"num_words":38,"start":904.68,"end":956.67004},{"sentences":[{"text":"So July 16, since the day up to July 17 is the free month, your first free month.","start":972.245,"end":979.465,"sentiment":"neutral","sentiment_score":0.061983333693610296},{"text":"Mhmm.","start":980.965,"end":981.465,"sentiment":"neutral","sentiment_score":0.0038503315299749374},{"text":"Then July 17 up to August 17 is your first August 31, sorry, is your first bill.","start":981.925,"end":989.99,"sentiment":"neutral","sentiment_score":-0.008322945302900146},{"text":"Mhmm.","start":991.56995,"end":992.06995,"sentiment":"neutral","sentiment_score":0.0008840966038405895},{"text":"Is that Yeah.","start":993.25,"end":997.99,"sentiment":"neutral","sentiment_score":-0.008449335272113482}],"sentiment":"neutral","sentiment_score":0.023839908966328947,"num_words":40,"start":972.245,"end":997.99},{"sentences":[{"text":"No.","start":998.44995,"end":998.94995,"sentiment":"neutral","sentiment_score":-0.06758047640323639},{"text":"Then after that, August 1 up until 01/31/2027, Every month, 15% discount is included until January '30 first July.","start":999.915,"end":1025.86,"sentiment":"neutral","sentiment_score":-0.06574849764767446},{"text":"Mhmm.","start":1033.5651,"end":1034.0651,"sentiment":"neutral","sentiment_score":-0.07602860778570175},{"text":"Okay.","start":1053.25,"end":1053.75,"sentiment":"neutral","sentiment_score":0.017187152057886124},{"text":"So because, actually, we're starting the billing date when the time customer sign up, which is within that day, we can also activate the service.","start":1053.825,"end":1065.6849,"sentiment":"neutral","sentiment_score":0.09909392088651657}],"sentiment":"neutral","sentiment_score":0.023440524143107395,"num_words":47,"start":998.44995,"end":1065.6849},{"sentences":[{"text":"And the activation is already up and running.","start":1066.35,"end":1069.65,"sentiment":"neutral","sentiment_score":0.29117550142109394},{"text":"That's why the billing start day is the date when the customer sign up.","start":1069.79,"end":1076.0499,"sentiment":"neutral","sentiment_score":0.14676098312650407},{"text":"Same day.","start":1076.35,"end":1077.17,"sentiment":"neutral","sentiment_score":-0.07731210812926292},{"text":"Mhmm.","start":1080.27,"end":1080.77,"sentiment":"neutral","sentiment_score":-0.16080087423324585},{"text":"Yeah.","start":1081.47,"end":1081.935,"sentiment":"neutral","sentiment_score":0.026454921811819077}],"sentiment":"neutral","sentiment_score":0.15750336947922522,"num_words":26,"start":1066.35,"end":1081.935},{"sentences":[{"text":"But I can I can forward this to our accounts department to adjust the billing start date to the day that you'll be connected to the Internet?","start":1082.015,"end":1093.635,"sentiment":"neutral","sentiment_score":0.08223603003554875},{"text":"Mhmm.","start":1095.2151,"end":1095.7151,"sentiment":"neutral","sentiment_score":0.05218227580189705},{"text":"Yeah.","start":1097.67,"end":1097.9901,"sentiment":"neutral","sentiment_score":0.06948159635066986},{"text":"Okay.","start":1097.9901,"end":1098.4901,"sentiment":"neutral","sentiment_score":0.10737122595310213},{"text":"Then on your first bill, even though it's not covered yet, the full month will include the fifteen percent discount.","start":1098.63,"end":1106.25,"sentiment":"neutral","sentiment_score":0.1079695288091898}],"sentiment":"neutral","sentiment_score":0.09217596970498562,"num_words":50,"start":1082.015,"end":1106.25},{"sentences":[{"text":"Mhmm.","start":1118.715,"end":1119.215,"sentiment":"neutral","sentiment_score":-0.00909627228975296},{"text":"Okay.","start":1119.4349,"end":1119.9149,"sentiment":"neutral","sentiment_score":0.06031930819153786},{"text":"And in the first mhmm.","start":1119.9149,"end":1122.4149,"sentiment":"neutral","sentiment_score":0.06341724917292595},{"text":"In the first bill, you you want to get the 15% discount.","start":1123.115,"end":1127.695,"sentiment":"neutral","sentiment_score":0.12592432213326296},{"text":"So the remaining five months will then include another 15% discount.","start":1129.77,"end":1135.95,"sentiment":"neutral","sentiment_score":0.11145780235528946}],"sentiment":"neutral","sentiment_score":0.10351456577579181,"num_words":30,"start":1118.715,"end":1135.95},{"sentences":[{"text":"Mhmm.","start":1137.45,"end":1137.95,"sentiment":"neutral","sentiment_score":0.06642793864011765},{"text":"Mhmm.","start":1140.57,"end":1141.07,"sentiment":"neutral","sentiment_score":0.03208138048648834},{"text":"Mhmm.","start":1141.61,"end":1142.085,"sentiment":"neutral","sentiment_score":0.1099703311920166},{"text":"Mhmm.","start":1142.085,"end":1142.585,"sentiment":"neutral","sentiment_score":0.10739631950855257},{"text":"Okay.","start":1147.9249,"end":1148.4049,"sentiment":"neutral","sentiment_score":0.09806142002344131}],"sentiment":"neutral","sentiment_score":0.08278747797012329,"num_words":5,"start":1137.45,"end":1148.4049},{"sentences":[{"text":"Okay.","start":1148.4049,"end":1148.725,"sentiment":"neutral","sentiment_score":0.08529587090015411},{"text":"Then I'll inform them about the adjustment.","start":1148.725,"end":1151.7849,"sentiment":"neutral","sentiment_score":0.08200170951230186},{"text":"So we'll adjust the yeah.","start":1153.6849,"end":1155.5449,"sentiment":"neutral","sentiment_score":0.06395725160837173},{"text":"We'll adjust the billing still mhmm.","start":1155.74,"end":1158.0801,"sentiment":"neutral","sentiment_score":0.019281584303826094},{"text":"I mean, the confirmation?","start":1163.66,"end":1164.8,"sentiment":"neutral","sentiment_score":-0.001453883945941925}],"sentiment":"neutral","sentiment_score":0.04734643763336151,"num_words":23,"start":1148.4049,"end":1164.8},{"sentences":[{"text":"I can coordinate it within this day, then I'll get back to you.","start":1167.5801,"end":1180.0449,"sentiment":"neutral","sentiment_score":0.1102203898704969},{"text":"Yeah.","start":1180.1849,"end":1180.6849,"sentiment":"neutral","sentiment_score":0.06947481632232666},{"text":"Yeah.","start":1181.065,"end":1181.465,"sentiment":"neutral","sentiment_score":0.07575764507055283},{"text":"And for the router, have you already settled the payment for the delivery charge?","start":1181.465,"end":1186.38,"sentiment":"neutral","sentiment_score":0.06017842782395227},{"text":"Mhmm.","start":1187.42,"end":1187.92,"sentiment":"neutral","sentiment_score":0.02606101892888546}],"sentiment":"neutral","sentiment_score":0.08155521793911855,"num_words":30,"start":1167.5801,"end":1187.92},{"sentences":[{"text":"Yeah.","start":1189.1,"end":1189.42,"sentiment":"neutral","sentiment_score":0.16068033874034882},{"text":"So once the payment has been received, we can then send you the router, possibly, if not today, tomorrow.","start":1189.42,"end":1196.64,"sentiment":"neutral","sentiment_score":0.1753360154597383},{"text":"Mhmm.","start":1198.62,"end":1198.965,"sentiment":"neutral","sentiment_score":0.1125669926404953},{"text":"Yeah.","start":1202.4049,"end":1202.9049,"sentiment":"neutral","sentiment_score":0.08269079774618149},{"text":"Okay.","start":1202.965,"end":1203.465,"sentiment":"neutral","sentiment_score":0.06574361771345139}],"sentiment":"neutral","sentiment_score":0.16317678437284802,"num_words":23,"start":1189.1,"end":1203.465},{"sentences":[{"text":"Then I'll get mhmm.","start":1203.525,"end":1205.385,"sentiment":"neutral","sentiment_score":0.0014204613980837166},{"text":"Have you spoke with our accounts department or not yet?","start":1209.605,"end":1212.825,"sentiment":"neutral","sentiment_score":-0.034917546436190605},{"text":"Okay.","start":1216.1,"end":1216.34,"sentiment":"neutral","sentiment_score":-0.017884511500597},{"text":"Actually, no need for you to call me.","start":1216.34,"end":1218.76,"sentiment":"neutral","sentiment_score":-0.10173073969781399},{"text":"They they'll inform me if ever that they received the payment successfully.","start":1218.98,"end":1223.0,"sentiment":"neutral","sentiment_score":0.10813523114969333}],"sentiment":"neutral","sentiment_score":0.0034971064555325677,"num_words":35,"start":1203.525,"end":1223.0},{"sentences":[{"text":"Mhmm.","start":1226.6599,"end":1226.925,"sentiment":"neutral","sentiment_score":0.17066511511802673},{"text":"Okay.","start":1229.3251,"end":1229.8251,"sentiment":"neutral","sentiment_score":0.2443918734788895},{"text":"Okay.","start":1230.365,"end":1230.765,"sentiment":"neutral","sentiment_score":0.295247346162796},{"text":"Sure.","start":1230.765,"end":1231.265,"sentiment":"positive","sentiment_score":0.3891877830028534},{"text":"Let's just mhmm.","start":1231.805,"end":1236.765,"sentiment":"neutral","sentiment_score":0.30476903294523555}],"sentiment":"neutral","sentiment_score":0.28768560237118174,"num_words":7,"start":1226.6599,"end":1236.765},{"sentences":[{"text":"Are you going to proceed with the express postage or the standard one?","start":1236.765,"end":1241.265,"sentiment":"neutral","sentiment_score":0.004380034569364328},{"text":"Because I think the $20 is the standard one only.","start":1241.51,"end":1244.5701,"sentiment":"neutral","sentiment_score":-0.025653376802802087},{"text":"Yeah.","start":1246.63,"end":1247.13,"sentiment":"neutral","sentiment_score":0.03625866025686264},{"text":"30 is express postage, which is you can receive the router within one to three days.","start":1249.91,"end":1255.695,"sentiment":"neutral","sentiment_score":0.06866674404591322},{"text":"The standard one is three to five days.","start":1258.255,"end":1261.235,"sentiment":"neutral","sentiment_score":-0.004493156913667917}],"sentiment":"neutral","sentiment_score":0.018737249813663464,"num_words":48,"start":1236.765,"end":1261.235},{"sentences":[{"text":"Mhmm.","start":1264.735,"end":1265.235,"sentiment":"neutral","sentiment_score":0.034876950085163116},{"text":"Sorry?","start":1267.855,"end":1268.355,"sentiment":"neutral","sentiment_score":-0.023910600692033768},{"text":"Mhmm.","start":1268.58,"end":1269.08,"sentiment":"neutral","sentiment_score":-0.008783828467130661},{"text":"Yep.","start":1278.5,"end":1279.0,"sentiment":"neutral","sentiment_score":0.006794625427573919},{"text":"Okay then.","start":1279.94,"end":1280.835,"sentiment":"neutral","sentiment_score":0.04915720038115978}],"sentiment":"neutral","sentiment_score":0.017881924519315362,"num_words":6,"start":1264.735,"end":1280.835},{"sentences":[{"text":"Once the payment is settled, we'll then send the router.","start":1281.315,"end":1284.2949,"sentiment":"neutral","sentiment_score":0.07835401222109795},{"text":"So, yeah, the router usually takes three to five business days to arrive at the address.","start":1284.355,"end":1288.5349,"sentiment":"neutral","sentiment_score":0.0624483956489712},{"text":"Then once the router yeah.","start":1289.075,"end":1292.995,"sentiment":"neutral","sentiment_score":-0.038298767432570456},{"text":"Australian Post.","start":1292.995,"end":1294.215,"sentiment":"neutral","sentiment_score":-0.04365711472928524},{"text":"Once, yeah, once we send the router, we can give you the tracking number.","start":1295.075,"end":1299.99,"sentiment":"neutral","sentiment_score":0.029574242553540638}],"sentiment":"neutral","sentiment_score":0.04080735705792904,"num_words":47,"start":1281.315,"end":1299.99},{"sentences":[{"text":"Yeah.","start":1301.49,"end":1301.8099,"sentiment":"neutral","sentiment_score":-0.09998126327991486},{"text":"After that, and that's beyond their control if ever there is a delay with the delivery.","start":1301.8099,"end":1307.83,"sentiment":"neutral","sentiment_score":-0.3144256854429841},{"text":"Then after that, once you're connected with the service, that's the time then we'll start the billing date and check.","start":1308.29,"end":1318.165,"sentiment":"neutral","sentiment_score":0.04092803434468806},{"text":"Mhmm.","start":1318.167,"end":1318.667,"sentiment":"neutral","sentiment_score":-0.05276353657245636},{"text":"Okay.","start":1322.967,"end":1323.447,"sentiment":"positive","sentiment_score":0.4291710257530213}],"sentiment":"neutral","sentiment_score":-0.10091856549470088,"num_words":39,"start":1301.49,"end":1323.447},{"sentences":[{"text":"Sure.","start":1323.447,"end":1323.947,"sentiment":"positive","sentiment_score":0.35118722915649414},{"text":"Okay then.","start":1324.407,"end":1325.307,"sentiment":"positive","sentiment_score":0.4593179523944855},{"text":"Thank you.","start":1325.527,"end":1326.007,"sentiment":"positive","sentiment_score":0.6969155073165894},{"text":"Bye for now.","start":1326.007,"end":1326.9869,"sentiment":"positive","sentiment_score":0.4457547068595886}],"sentiment":"positive","sentiment_score":0.5001147836446762,"num_words":8,"start":1323.447,"end":1326.9869}]}}]},{"alternatives":[{"transcript":"This is Jeanette. I received an email. Hello? Can you hear me? Yeah. We have received the email, but it says we have to pay the $20 more. I I believe this $20 is for shipment, but as we discussed, we have I have already the router. So I believe I okay. Yeah. Yes, sir. Yes. Yep. Yep. Okay. Okay. So first we check it, if it's suitable for that one, so we will use it. Okay? Otherwise, we will order it. If if it's free, just we have to pay the $20 for the shipment. Yeah. No worries. Oh, okay. No. One one one more thing. If if we are going to breach the contract, do we have to pay additional amount for the router? Because we are not owning it, your own your router. Yeah. Yeah. Yeah. Yeah. Okay. Just a second. But we are not owning your your router, so why would we pay for the router if you are not buying your route? Okay. About how much is the cancellation fee? $182. Yes. Sure. Sure. Okay. One more thing. The router that we have, is it the same that you are providing or there is some difference between these two routers? That you are providing. Okay. That that I believe it's much better. Just we have to pay the $20. We are also getting the router fee. And if we are cancel it, we we even don't have to pay the router fee as we are already paying for the cancellation fee. So I believe that the both are included in that cancellation fee, the router fee as well as the cancel okay. Cancellation fee fee. This is what am I getting from you? Okay. Okay. And also we have to return the router as well. This is what okay. The router will be ours. The router will be ours. Okay. Okay. Okay. And yeah. Okay. And as I have read it, there's one month free. So does I need that one month, it will be the first month or that will be the last month of the free? Okay. Okay. Yeah. Yeah. Okay. No. Pardon? I'm not not getting it. Actually, I have to pay for the five months, but I will get that six months. Okay? So the first month will be the Can you just repeat it, the final version? Please. Okay. What will be the price of that device? Yeah. That that is $77 almost. Okay? Yeah. Okay. On July 17. Okay? Okay. It I'm using I'm it means I will pay the postpaid. If if you say, I will pay the postpaid. Pardon. I'm not getting this point. How much? 63 by 62. Sixty three point from July 17 to July 30 '1. For what? I'm not getting it. And just just just hold on. I'm setting up, for example, my connection from today or or or the day I'm receiving the router. Okay? From that day when I will be logging my connection. Okay? So from that day to the next month, same date, that will be covered for one month or you mean to the end of the every month? What does it mean? Okay. Let let's make it very simple. How much amount I have to pay right now? $20, I already paid it for the okay. The $20, I have for the connection. The rest of the $20, I have to pay for the shipment of the router. Okay. It's a no. Because because because as as you mentioned that your router is more compatible with the connection as well as it has some extra features, maybe the speed or something like that. So it it it just have I just I need to pay the shipping charges, so I'm willing to pay for the $20. Okay. So right now, I have to pay the $40 for the connection as well as for the route free router. Just have to after one month after using the one month, then I have to pay how much I have to pay after the one month? And what is the reason behind the $63 as I'm paying for the 30 days for the one month? Then this point, I was not understanding here. Okay. My invoice will be generated after the thirty days or before thirty days, but I have to pay within thirty days. And you are saying that that amount will be the $63.62. That's without discount of the 15%. Reason? That will be the five months in August, September, October, November, December, January. Okay. But as I'm using as I'm buying the connection right now, why I'm not getting a discount at the moment? Why it's starting from the August? Why not from the July or from the June from the day I'm purchasing the plan? Okay. Okay. I will pay the $63 on that month. And after that after that? Okay. But why no. I'm just my my question is why I'm not getting discount on that this certain period? Yeah. Why I'm not getting discount? You can start my connection from the day I'm installing it. My packing my plan should be started from that date, and it will end up to the six months, whatever the date will be after the six months, whether it will be December or January, whatsoever. So it must be stopped there after the six months where the date will be closed from the day I'm starting and the day of the closing. Exact the six months. But it's not ending on that date. I'm not getting this fine, ma'am. Sorry. Sorry. I'm not I'm not fine. Okay. Okay. Yeah. Sure. Yeah. Exactly. Exactly. This is what I wanted to yeah. I'm not getting this point. So I'm sorry to say. I I I I simply wanted to get the day I'm installing my plan. It might be started from that, and it should be yeah. Because yeah. Exactly what I want. Exactly. The first one will be the month will be the fee. The rest of the five months, whatever the date will be. I wanted to get 50% discount on the rest of the five months. This is simple, the logic, what I'm understanding. Okay. I'm I'm waiting for your response. Okay. I'm waiting for it. So how long it will take to and just to get me back? Yeah. I'm waiting. Kindly coordinate as soon as possible because I have to go to somewhere else. So that's why if it's possible at earliest, I'll get yeah. Sure. Yeah. Sure. I'll I'll I'll be so Okay. I'm paying just right now in a few minutes. Okay? Should I call you back after the payment? Should I call you back after the payment or just you will be sending me the router? I haven't just spoke to anybody. Just speaking to you. Okay. I I received the email. I received the email for the $20 of the shipment. I'm just paying just paying it. So so, hopefully, I will get the router today or tomorrow. Okay. So start at one what about the x next to 30? And what about the standard one? Three to five days. We can make it the this one. Okay. So sorry. I have received the email for the standard one, so I'm going with the same standard one. What post? A failure post or something else? Okay. Okay. Okay. Sure. Yeah. This is what I want. It I'm just paying the the $20 for the shipment. Okay? Thank you so much. Okay. Thank 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is Jeanette. I received an email. Hello? Can you hear me? Yeah.\n\nWe have received the email, but it says we have to pay the $20 more. I I believe this $20 is for shipment, but as we discussed, we have I have already the router. So I believe I okay. Yeah. Yes, sir.\n\nYes. Yep. Yep. Okay. Okay.\n\nSo first we check it, if it's suitable for that one, so we will use it. Okay? Otherwise, we will order it. If if it's free, just we have to pay the $20 for the shipment. Yeah.\n\nNo worries. Oh, okay. No. One one one more thing. If if we are going to breach the contract, do we have to pay additional amount for the router?\n\nBecause we are not owning it, your own your router. Yeah. Yeah. Yeah. Yeah.\n\nOkay. Just a second. But we are not owning your your router, so why would we pay for the router if you are not buying your route? Okay. About how much is the cancellation fee?\n\n$182. Yes. Sure. Sure. Okay.\n\nOne more thing. The router that we have, is it the same that you are providing or there is some difference between these two routers? That you are providing. Okay. That that I believe it's much better.\n\nJust we have to pay the $20. We are also getting the router fee. And if we are cancel it, we we even don't have to pay the router fee as we are already paying for the cancellation fee. So I believe that the both are included in that cancellation fee, the router fee as well as the cancel okay. Cancellation fee fee.\n\nThis is what am I getting from you? Okay. Okay. And also we have to return the router as well. This is what okay.\n\nThe router will be ours. The router will be ours. Okay. Okay. Okay.\n\nAnd yeah. Okay. And as I have read it, there's one month free. So does I need that one month, it will be the first month or that will be the last month of the free? Okay.\n\nOkay. Yeah. Yeah. Okay. No.\n\nPardon? I'm not not getting it. Actually, I have to pay for the five months, but I will get that six months. Okay? So the first month will be the Can you just repeat it, the final version?\n\nPlease. Okay. What will be the price of that device? Yeah. That that is $77 almost.\n\nOkay? Yeah. Okay. On July 17. Okay?\n\nOkay. It I'm using I'm it means I will pay the postpaid. If if you say, I will pay the postpaid. Pardon. I'm not getting this point.\n\nHow much? 63 by 62. Sixty three point from July 17 to July 30 '1. For what? I'm not getting it.\n\nAnd just just just hold on. I'm setting up, for example, my connection from today or or or the day I'm receiving the router. Okay? From that day when I will be logging my connection. Okay?\n\nSo from that day to the next month, same date, that will be covered for one month or you mean to the end of the every month? What does it mean? Okay. Let let's make it very simple. How much amount I have to pay right now?\n\n$20, I already paid it for the okay. The $20, I have for the connection. The rest of the $20, I have to pay for the shipment of the router. Okay. It's a no.\n\nBecause because because as as you mentioned that your router is more compatible with the connection as well as it has some extra features, maybe the speed or something like that. So it it it just have I just I need to pay the shipping charges, so I'm willing to pay for the $20. Okay. So right now, I have to pay the $40 for the connection as well as for the route free router. Just have to after one month after using the one month, then I have to pay how much I have to pay after the one month?\n\nAnd what is the reason behind the $63 as I'm paying for the 30 days for the one month? Then this point, I was not understanding here. Okay. My invoice will be generated after the thirty days or before thirty days, but I have to pay within thirty days. And you are saying that that amount will be the $63.62.\n\nThat's without discount of the 15%. Reason? That will be the five months in August, September, October, November, December, January. Okay. But as I'm using as I'm buying the connection right now, why I'm not getting a discount at the moment?\n\nWhy it's starting from the August? Why not from the July or from the June from the day I'm purchasing the plan? Okay. Okay. I will pay the $63 on that month.\n\nAnd after that after that? Okay. But why no. I'm just my my question is why I'm not getting discount on that this certain period? Yeah.\n\nWhy I'm not getting discount? You can start my connection from the day I'm installing it. My packing my plan should be started from that date, and it will end up to the six months, whatever the date will be after the six months, whether it will be December or January, whatsoever. So it must be stopped there after the six months where the date will be closed from the day I'm starting and the day of the closing. Exact the six months.\n\nBut it's not ending on that date. I'm not getting this fine, ma'am. Sorry. Sorry. I'm not I'm not fine.\n\nOkay. Okay. Yeah. Sure. Yeah.\n\nExactly. Exactly. This is what I wanted to yeah. I'm not getting this point. So I'm sorry to say.\n\nI I I I simply wanted to get the day I'm installing my plan. It might be started from that, and it should be yeah. Because yeah. Exactly what I want. Exactly.\n\nThe first one will be the month will be the fee. The rest of the five months, whatever the date will be. I wanted to get 50% discount on the rest of the five months. This is simple, the logic, what I'm understanding. Okay.\n\nI'm I'm waiting for your response. Okay. I'm waiting for it. So how long it will take to and just to get me back? Yeah.\n\nI'm waiting. Kindly coordinate as soon as possible because I have to go to somewhere else. So that's why if it's possible at earliest, I'll get yeah. Sure. Yeah.\n\nSure. I'll I'll I'll be so Okay. I'm paying just right now in a few minutes. Okay? Should I call you back after the payment?\n\nShould I call you back after the payment or just you will be sending me the router? I haven't just spoke to anybody. Just speaking to you. Okay. I I received the email.\n\nI received the email for the $20 of the shipment. I'm just paying just paying it. So so, hopefully, I will get the router today or tomorrow. Okay. So start at one what about the x next to 30?\n\nAnd what about the standard one? Three to five days. We can make it the this one. Okay. So sorry.\n\nI have received the email for the standard one, so I'm going with the same standard one. What post? A failure post or something else? Okay. Okay.\n\nOkay. Sure. Yeah. This is what I want. It I'm just paying the the $20 for the shipment.\n\nOkay? Thank you so much. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"This is Jeanette.","start":11.2,"end":12.08,"sentiment":"neutral","sentiment_score":0.061822487662235893},{"text":"I received an email.","start":12.08,"end":13.219999,"sentiment":"neutral","sentiment_score":0.028070220723748207},{"text":"Hello?","start":16.205,"end":16.605,"sentiment":"neutral","sentiment_score":0.016560636460781097},{"text":"Can you hear me?","start":16.605,"end":17.585,"sentiment":"neutral","sentiment_score":0.010892796330153942},{"text":"Yeah.","start":19.404999,"end":19.904999,"sentiment":"neutral","sentiment_score":-0.02514975145459175}],"sentiment":"neutral","sentiment_score":0.02559464740065428,"num_words":13,"start":11.2,"end":19.904999},{"sentences":[{"text":"We have received the email, but it says we have to pay the $20 more.","start":19.965,"end":24.285,"sentiment":"neutral","sentiment_score":-0.17025417586167654},{"text":"I I believe this $20 is for shipment, but as we discussed, we have I have already the router.","start":24.285,"end":30.15,"sentiment":"neutral","sentiment_score":-0.061247103112308604},{"text":"So I believe I okay.","start":30.69,"end":34.15,"sentiment":"neutral","sentiment_score":0.03980276957154274},{"text":"Yeah.","start":37.41,"end":37.489998,"sentiment":"neutral","sentiment_score":0.03212587907910347},{"text":"Yes, sir.","start":37.489998,"end":38.21,"sentiment":"neutral","sentiment_score":0.06357515975832939}],"sentiment":"neutral","sentiment_score":-0.07998137025251276,"num_words":42,"start":19.965,"end":38.21},{"sentences":[{"text":"Yes.","start":38.21,"end":38.71,"sentiment":"neutral","sentiment_score":0.058023810386657715},{"text":"Yep.","start":222.445,"end":222.72,"sentiment":"neutral","sentiment_score":0.10843702405691148},{"text":"Yep.","start":318.36002,"end":318.86002,"sentiment":"neutral","sentiment_score":0.14156952500343323},{"text":"Okay.","start":334.755,"end":335.255,"sentiment":"neutral","sentiment_score":0.026020899415016174},{"text":"Okay.","start":344.57,"end":345.07,"sentiment":"neutral","sentiment_score":0.04786210507154465}],"sentiment":"neutral","sentiment_score":0.07638267278671265,"num_words":5,"start":38.21,"end":345.07},{"sentences":[{"text":"So first we check it, if it's suitable for that one, so we will use it.","start":345.61,"end":352.88998,"sentiment":"neutral","sentiment_score":0.09160190005786717},{"text":"Okay?","start":352.88998,"end":353.29,"sentiment":"neutral","sentiment_score":0.027786049991846085},{"text":"Otherwise, we will order it.","start":353.29,"end":354.41,"sentiment":"neutral","sentiment_score":-0.003944673389196396},{"text":"If if it's free, just we have to pay the $20 for the shipment.","start":354.41,"end":364.625,"sentiment":"neutral","sentiment_score":-0.027493952374373163},{"text":"Yeah.","start":364.625,"end":365.105,"sentiment":"neutral","sentiment_score":0.019999010488390923}],"sentiment":"neutral","sentiment_score":0.02996693949240285,"num_words":37,"start":345.61,"end":365.105},{"sentences":[{"text":"No worries.","start":365.105,"end":365.745,"sentiment":"neutral","sentiment_score":-0.019490573555231094},{"text":"Oh, okay.","start":365.745,"end":366.385,"sentiment":"neutral","sentiment_score":-0.06598243862390518},{"text":"No.","start":366.385,"end":366.705,"sentiment":"neutral","sentiment_score":-0.15801647305488586},{"text":"One one one more thing.","start":366.705,"end":367.905,"sentiment":"neutral","sentiment_score":-0.16520814895629882},{"text":"If if we are going to breach the contract, do we have to pay additional amount for the router?","start":367.905,"end":372.27,"sentiment":"negative","sentiment_score":-0.337281039670894}],"sentiment":"neutral","sentiment_score":-0.26080493089453927,"num_words":29,"start":365.105,"end":372.27},{"sentences":[{"text":"Because we are not owning it, your own your router.","start":372.34998,"end":375.25,"sentiment":"neutral","sentiment_score":-0.23624634146690368},{"text":"Yeah.","start":380.75,"end":381.06998,"sentiment":"neutral","sentiment_score":-0.11852778494358064},{"text":"Yeah.","start":381.06998,"end":381.38998,"sentiment":"neutral","sentiment_score":-0.07002215087413788},{"text":"Yeah.","start":381.38998,"end":381.62997,"sentiment":"neutral","sentiment_score":-0.06083578243851662},{"text":"Yeah.","start":381.62997,"end":382.12997,"sentiment":"neutral","sentiment_score":-0.095375195145607}],"sentiment":"neutral","sentiment_score":-0.19337316629077708,"num_words":14,"start":372.34998,"end":382.12997},{"sentences":[{"text":"Okay.","start":385.515,"end":386.015,"sentiment":"neutral","sentiment_score":-0.1112511083483696},{"text":"Just a second.","start":386.77502,"end":389.79498,"sentiment":"neutral","sentiment_score":-0.1253474752108256},{"text":"But we are not owning your your router, so why would we pay for the router if you are not buying your route?","start":390.555,"end":396.175,"sentiment":"neutral","sentiment_score":-0.2831469058342602},{"text":"Okay.","start":406.94998,"end":407.11,"sentiment":"neutral","sentiment_score":-0.06416182219982147},{"text":"About how much is the cancellation fee?","start":407.11,"end":411.61,"sentiment":"neutral","sentiment_score":-0.0448937038225787}],"sentiment":"neutral","sentiment_score":-0.21080257477504866,"num_words":35,"start":385.515,"end":411.61},{"sentences":[{"text":"$182.","start":422.055,"end":423.51498,"sentiment":"neutral","sentiment_score":-0.023102659732103348},{"text":"Yes.","start":433.75,"end":434.07,"sentiment":"neutral","sentiment_score":0.053517356514930725},{"text":"Sure.","start":434.07,"end":434.57,"sentiment":"neutral","sentiment_score":0.07836052030324936},{"text":"Sure.","start":434.71,"end":434.79,"sentiment":"neutral","sentiment_score":0.06701382249593735},{"text":"Okay.","start":434.79,"end":435.11002,"sentiment":"neutral","sentiment_score":0.05983730033040047}],"sentiment":"neutral","sentiment_score":0.04712526798248291,"num_words":5,"start":422.055,"end":435.11002},{"sentences":[{"text":"One more thing.","start":435.11002,"end":436.17,"sentiment":"neutral","sentiment_score":0.05974261462688446},{"text":"The router that we have, is it the same that you are providing or there is some difference between these two routers?","start":436.63,"end":442.97,"sentiment":"neutral","sentiment_score":0.0258499202741818},{"text":"That you are providing.","start":456.045,"end":457.74503,"sentiment":"neutral","sentiment_score":0.18535078689455986},{"text":"Okay.","start":459.87997,"end":460.37997,"sentiment":"neutral","sentiment_score":0.1155589073896408},{"text":"That that I believe it's much better.","start":460.75998,"end":463.0,"sentiment":"neutral","sentiment_score":0.31548463659627096}],"sentiment":"neutral","sentiment_score":0.10306163786633595,"num_words":37,"start":435.11002,"end":463.0},{"sentences":[{"text":"Just we have to pay the $20.","start":463.0,"end":464.52,"sentiment":"neutral","sentiment_score":0.2566139080694744},{"text":"We are also getting the router fee.","start":464.52,"end":466.52,"sentiment":"neutral","sentiment_score":0.24377497604915074},{"text":"And if we are cancel it, we we even don't have to pay the router fee as we are already paying for the cancellation fee.","start":466.52,"end":473.225,"sentiment":"neutral","sentiment_score":0.18809207111597062},{"text":"So I believe that the both are included in that cancellation fee, the router fee as well as the cancel okay.","start":473.225,"end":479.14502,"sentiment":"neutral","sentiment_score":0.19978516406956173},{"text":"Cancellation fee fee.","start":479.14502,"end":480.685,"sentiment":"neutral","sentiment_score":-0.038925504932800926}],"sentiment":"neutral","sentiment_score":0.19497993487923865,"num_words":63,"start":463.0,"end":480.685},{"sentences":[{"text":"This is what am I getting from you?","start":480.905,"end":482.765,"sentiment":"neutral","sentiment_score":0.0066711995750665665},{"text":"Okay.","start":496.99002,"end":497.49002,"sentiment":"neutral","sentiment_score":0.007997291162610054},{"text":"Okay.","start":500.885,"end":501.385,"sentiment":"neutral","sentiment_score":-0.04085347801446915},{"text":"And also we have to return the router as well.","start":519.49005,"end":522.05005,"sentiment":"neutral","sentiment_score":0.003112522140145302},{"text":"This is what okay.","start":522.05005,"end":527.19,"sentiment":"neutral","sentiment_score":-0.023136325180530548}],"sentiment":"neutral","sentiment_score":-0.0017044445654998224,"num_words":24,"start":480.905,"end":527.19},{"sentences":[{"text":"The router will be ours.","start":527.25,"end":528.37006,"sentiment":"neutral","sentiment_score":0.00853385329246521},{"text":"The router will be ours.","start":528.37006,"end":529.41003,"sentiment":"neutral","sentiment_score":0.10575726777315139},{"text":"Okay.","start":529.41003,"end":529.785,"sentiment":"neutral","sentiment_score":0.06587304919958115},{"text":"Okay.","start":530.02496,"end":530.52496,"sentiment":"neutral","sentiment_score":0.05510565638542175},{"text":"Okay.","start":531.065,"end":531.565,"sentiment":"neutral","sentiment_score":0.0620991550385952}],"sentiment":"neutral","sentiment_score":0.058041035842437014,"num_words":13,"start":527.25,"end":531.565},{"sentences":[{"text":"And yeah.","start":533.14496,"end":535.64496,"sentiment":"neutral","sentiment_score":-0.003922533243894577},{"text":"Okay.","start":538.26495,"end":538.745,"sentiment":"neutral","sentiment_score":0.03214742988348007},{"text":"And as I have read it, there's one month free.","start":538.745,"end":542.73,"sentiment":"neutral","sentiment_score":0.01555961687117815},{"text":"So does I need that one month, it will be the first month or that will be the last month of the free?","start":543.11,"end":548.65,"sentiment":"neutral","sentiment_score":0.01877711308391198},{"text":"Okay.","start":556.95,"end":557.45,"sentiment":"neutral","sentiment_score":0.08614994585514069}],"sentiment":"neutral","sentiment_score":0.018862758888988883,"num_words":37,"start":533.14496,"end":557.45},{"sentences":[{"text":"Okay.","start":574.27997,"end":574.77997,"sentiment":"neutral","sentiment_score":0.10668234527111052},{"text":"Yeah.","start":582.43994,"end":582.83997,"sentiment":"neutral","sentiment_score":0.03227384015917778},{"text":"Yeah.","start":582.83997,"end":583.33997,"sentiment":"neutral","sentiment_score":0.07073076069355011},{"text":"Okay.","start":599.95496,"end":600.45496,"sentiment":"neutral","sentiment_score":-0.020035844296216965},{"text":"No.","start":600.51495,"end":600.995,"sentiment":"neutral","sentiment_score":-0.1836094856262207}],"sentiment":"neutral","sentiment_score":0.0012083232402801513,"num_words":5,"start":574.27997,"end":600.995},{"sentences":[{"text":"Pardon?","start":600.995,"end":601.39496,"sentiment":"neutral","sentiment_score":-0.25519660115242004},{"text":"I'm not not getting it.","start":601.39496,"end":603.51,"sentiment":"negative","sentiment_score":-0.41195967197418215},{"text":"Actually, I have to pay for the five months, but I will get that six months.","start":603.99,"end":607.35004,"sentiment":"neutral","sentiment_score":-0.1515587200410664},{"text":"Okay?","start":607.35004,"end":607.83,"sentiment":"neutral","sentiment_score":-0.02566256746649742},{"text":"So the first month will be the Can you just repeat it, the final version?","start":607.83,"end":642.46,"sentiment":"neutral","sentiment_score":0.018638717010617256}],"sentiment":"neutral","sentiment_score":-0.11805306036809557,"num_words":38,"start":600.995,"end":642.46},{"sentences":[{"text":"Please.","start":643.16003,"end":643.66003,"sentiment":"neutral","sentiment_score":0.08942878246307373},{"text":"Okay.","start":651.785,"end":652.26495,"sentiment":"neutral","sentiment_score":0.050450921058654785},{"text":"What will be the price of that device?","start":652.26495,"end":655.08496,"sentiment":"neutral","sentiment_score":0.031534102046862245},{"text":"Yeah.","start":659.26,"end":659.76,"sentiment":"neutral","sentiment_score":0.024440474808216095},{"text":"That that is $77 almost.","start":660.62,"end":662.94,"sentiment":"neutral","sentiment_score":0.014586582034826278}],"sentiment":"neutral","sentiment_score":0.030595369054935873,"num_words":16,"start":643.16003,"end":662.94},{"sentences":[{"text":"Okay?","start":662.94,"end":663.44,"sentiment":"neutral","sentiment_score":0.017041997984051704},{"text":"Yeah.","start":666.13995,"end":666.63995,"sentiment":"neutral","sentiment_score":0.026751942932605743},{"text":"Okay.","start":669.26,"end":669.76,"sentiment":"neutral","sentiment_score":0.014298228546977043},{"text":"On July 17.","start":670.22,"end":671.385,"sentiment":"neutral","sentiment_score":0.014386766279737154},{"text":"Okay?","start":671.545,"end":672.045,"sentiment":"neutral","sentiment_score":0.013354026712477207}],"sentiment":"neutral","sentiment_score":0.016372356430760453,"num_words":7,"start":662.94,"end":672.045},{"sentences":[{"text":"Okay.","start":675.145,"end":675.645,"sentiment":"neutral","sentiment_score":0.013578077778220177},{"text":"It I'm using I'm it means I will pay the postpaid.","start":676.18506,"end":681.72504,"sentiment":"neutral","sentiment_score":-0.030786283568225124},{"text":"If if you say, I will pay the postpaid.","start":682.745,"end":685.51996,"sentiment":"neutral","sentiment_score":-0.035592761925525136},{"text":"Pardon.","start":712.935,"end":713.435,"sentiment":"neutral","sentiment_score":-0.25830551981925964},{"text":"I'm not getting this point.","start":713.495,"end":714.95496,"sentiment":"negative","sentiment_score":-0.5300914406776428}],"sentiment":"neutral","sentiment_score":-0.1316358748892391,"num_words":27,"start":675.145,"end":714.95496},{"sentences":[{"text":"How much?","start":735.775,"end":736.435,"sentiment":"neutral","sentiment_score":-0.026161585934460163},{"text":"63 by 62.","start":740.495,"end":742.115,"sentiment":"neutral","sentiment_score":0.014565409161150455},{"text":"Sixty three point from July 17 to July 30 '1.","start":744.16,"end":749.86,"sentiment":"neutral","sentiment_score":0.023870971985161304},{"text":"For what?","start":751.6,"end":752.33997,"sentiment":"neutral","sentiment_score":-0.03609343245625496},{"text":"I'm not getting it.","start":759.945,"end":761.165,"sentiment":"negative","sentiment_score":-0.4288846403360367}],"sentiment":"neutral","sentiment_score":-0.07417345956145298,"num_words":21,"start":735.775,"end":761.165},{"sentences":[{"text":"And just just just hold on.","start":761.865,"end":764.125,"sentiment":"neutral","sentiment_score":-0.2350216880440712},{"text":"I'm setting up, for example, my connection from today or or or the day I'm receiving the router.","start":765.14496,"end":771.865,"sentiment":"neutral","sentiment_score":-0.08232107551561461},{"text":"Okay?","start":771.865,"end":772.29,"sentiment":"neutral","sentiment_score":-0.016474759206175804},{"text":"From that day when I will be logging my connection.","start":772.44995,"end":775.64996,"sentiment":"neutral","sentiment_score":-0.038747330009937284},{"text":"Okay?","start":775.64996,"end":776.14996,"sentiment":"neutral","sentiment_score":-0.007022039964795113}],"sentiment":"neutral","sentiment_score":-0.09174665518932873,"num_words":36,"start":761.865,"end":776.14996},{"sentences":[{"text":"So from that day to the next month, same date, that will be covered for one month or you mean to the end of the every month?","start":776.37,"end":786.79,"sentiment":"neutral","sentiment_score":-0.04925882823213383},{"text":"What does it mean?","start":787.535,"end":788.605,"sentiment":"neutral","sentiment_score":-0.01897923042997718},{"text":"Okay.","start":806.25,"end":806.49,"sentiment":"neutral","sentiment_score":0.11033309251070024},{"text":"Let let's make it very simple.","start":806.49,"end":809.07,"sentiment":"neutral","sentiment_score":0.2792690893014272},{"text":"How much amount I have to pay right now?","start":809.20996,"end":811.70996,"sentiment":"neutral","sentiment_score":0.1617390943898095}],"sentiment":"neutral","sentiment_score":0.039057323273192064,"num_words":47,"start":776.37,"end":811.70996},{"sentences":[{"text":"$20, I already paid it for the okay.","start":823.90497,"end":826.885,"sentiment":"neutral","sentiment_score":0.09396049869246781},{"text":"The $20, I have for the connection.","start":827.505,"end":829.64996,"sentiment":"neutral","sentiment_score":0.06431346386671066},{"text":"The rest of the $20, I have to pay for the shipment of the router.","start":829.64996,"end":833.51,"sentiment":"neutral","sentiment_score":0.019862862924734753},{"text":"Okay.","start":836.29,"end":836.61,"sentiment":"neutral","sentiment_score":0.06744274497032166},{"text":"It's a no.","start":836.61,"end":840.79,"sentiment":"neutral","sentiment_score":-0.0027809826036294303}],"sentiment":"neutral","sentiment_score":0.04585061698932858,"num_words":34,"start":823.90497,"end":840.79},{"sentences":[{"text":"Because because because as as you mentioned that your router is more compatible with the connection as well as it has some extra features, maybe the speed or something like that.","start":841.08997,"end":850.98505,"sentiment":"neutral","sentiment_score":0.14943196792756358},{"text":"So it it it just have I just I need to pay the shipping charges, so I'm willing to pay for the $20.","start":850.98505,"end":859.22504,"sentiment":"neutral","sentiment_score":-0.006321256466554073},{"text":"Okay.","start":859.22504,"end":859.68,"sentiment":"neutral","sentiment_score":0.045954711735248566},{"text":"So right now, I have to pay the $40 for the connection as well as for the route free router.","start":859.92,"end":867.76,"sentiment":"neutral","sentiment_score":0.10669928230345249},{"text":"Just have to after one month after using the one month, then I have to pay how much I have to pay after the one month?","start":867.76,"end":876.77496,"sentiment":"neutral","sentiment_score":-0.05650437874003099}],"sentiment":"neutral","sentiment_score":0.05146364967908139,"num_words":101,"start":841.08997,"end":876.77496},{"sentences":[{"text":"And what is the reason behind the $63 as I'm paying for the 30 days for the one month?","start":888.25,"end":894.17004,"sentiment":"neutral","sentiment_score":-0.17072750588780955},{"text":"Then this point, I was not understanding here.","start":894.17004,"end":897.55005,"sentiment":"neutral","sentiment_score":-0.1660564006306231},{"text":"Okay.","start":911.825,"end":912.325,"sentiment":"neutral","sentiment_score":0.0428667850792408},{"text":"My invoice will be generated after the thirty days or before thirty days, but I have to pay within thirty days.","start":912.865,"end":919.82,"sentiment":"neutral","sentiment_score":-0.07751606262865521},{"text":"And you are saying that that amount will be the $63.62.","start":920.28,"end":924.46,"sentiment":"neutral","sentiment_score":-0.15206864950331775}],"sentiment":"neutral","sentiment_score":-0.13049999152620634,"num_words":60,"start":888.25,"end":924.46},{"sentences":[{"text":"That's without discount of the 15%.","start":924.92004,"end":927.42004,"sentiment":"negative","sentiment_score":-0.4887666553258896},{"text":"Reason?","start":934.455,"end":934.955,"sentiment":"neutral","sentiment_score":-0.11785469949245451},{"text":"That will be the five months in August, September, October, November, December, January.","start":947.44,"end":951.68,"sentiment":"neutral","sentiment_score":-0.04559855836515243},{"text":"Okay.","start":951.68,"end":952.18,"sentiment":"neutral","sentiment_score":-0.04677775502204895},{"text":"But as I'm using as I'm buying the connection right now, why I'm not getting a discount at the moment?","start":955.265,"end":963.825,"sentiment":"neutral","sentiment_score":-0.22105538696050644}],"sentiment":"neutral","sentiment_score":-0.19783222888846222,"num_words":41,"start":924.92004,"end":963.825},{"sentences":[{"text":"Why it's starting from the August?","start":963.825,"end":965.445,"sentiment":"neutral","sentiment_score":-0.23840849101543427},{"text":"Why not from the July or from the June from the day I'm purchasing the plan?","start":966.145,"end":970.325,"sentiment":"neutral","sentiment_score":-0.16790205473080277},{"text":"Okay.","start":979.79004,"end":980.29004,"sentiment":"neutral","sentiment_score":0.0119230505079031},{"text":"Okay.","start":990.21497,"end":990.71497,"sentiment":"neutral","sentiment_score":0.004979250952601433},{"text":"I will pay the $63 on that month.","start":992.615,"end":997.33496,"sentiment":"neutral","sentiment_score":-0.0047625708393752575}],"sentiment":"neutral","sentiment_score":-0.12931506521999836,"num_words":32,"start":963.825,"end":997.33496},{"sentences":[{"text":"And after that after that?","start":997.33496,"end":1010.97003,"sentiment":"neutral","sentiment_score":-0.0367241382598877},{"text":"Okay.","start":1011.11005,"end":1011.61005,"sentiment":"neutral","sentiment_score":-0.016836613416671753},{"text":"But why no.","start":1019.185,"end":1021.045,"sentiment":"neutral","sentiment_score":-0.13863528271516165},{"text":"I'm just my my question is why I'm not getting discount on that this certain period?","start":1021.26495,"end":1026.405,"sentiment":"neutral","sentiment_score":-0.19690378056839108},{"text":"Yeah.","start":1026.705,"end":1027.025,"sentiment":"neutral","sentiment_score":-0.10378527641296388}],"sentiment":"neutral","sentiment_score":-0.148869573783416,"num_words":26,"start":997.33496,"end":1027.025},{"sentences":[{"text":"Why I'm not getting discount?","start":1027.025,"end":1028.325,"sentiment":"neutral","sentiment_score":-0.21167161464691162},{"text":"You can start my connection from the day I'm installing it.","start":1028.4,"end":1031.68,"sentiment":"neutral","sentiment_score":-0.11558857695622878},{"text":"My packing my plan should be started from that date, and it will end up to the six months, whatever the date will be after the six months, whether it will be December or January, whatsoever.","start":1031.68,"end":1042.34,"sentiment":"neutral","sentiment_score":-0.13038438993195692},{"text":"So it must be stopped there after the six months where the date will be closed from the day I'm starting and the day of the closing.","start":1042.875,"end":1049.755,"sentiment":"neutral","sentiment_score":-0.22516229141641547},{"text":"Exact the six months.","start":1049.755,"end":1050.715,"sentiment":"neutral","sentiment_score":-0.16887301951646805}],"sentiment":"neutral","sentiment_score":-0.16600655907967005,"num_words":83,"start":1027.025,"end":1050.715},{"sentences":[{"text":"But it's not ending on that date.","start":1050.715,"end":1053.055,"sentiment":"neutral","sentiment_score":-0.32899334175246103},{"text":"I'm not getting this fine, ma'am.","start":1077.3451,"end":1078.785,"sentiment":"negative","sentiment_score":-0.5572968671719233},{"text":"Sorry.","start":1078.785,"end":1079.185,"sentiment":"neutral","sentiment_score":-0.2937629818916321},{"text":"Sorry.","start":1079.185,"end":1079.425,"sentiment":"neutral","sentiment_score":-0.29756394028663635},{"text":"I'm not I'm not fine.","start":1079.425,"end":1081.285,"sentiment":"neutral","sentiment_score":-0.20136742666363716}],"sentiment":"negative","sentiment_score":-0.3622449325397611,"num_words":20,"start":1050.715,"end":1081.285},{"sentences":[{"text":"Okay.","start":1081.5851,"end":1081.985,"sentiment":"neutral","sentiment_score":0.044611744582653046},{"text":"Okay.","start":1081.985,"end":1082.485,"sentiment":"neutral","sentiment_score":0.05874670296907425},{"text":"Yeah.","start":1087.2101,"end":1087.4501,"sentiment":"neutral","sentiment_score":0.09864817559719086},{"text":"Sure.","start":1087.4501,"end":1087.9501,"sentiment":"neutral","sentiment_score":0.11404811590909958},{"text":"Yeah.","start":1093.29,"end":1093.6901,"sentiment":"neutral","sentiment_score":0.05823726952075958}],"sentiment":"neutral","sentiment_score":0.07485840171575546,"num_words":5,"start":1081.5851,"end":1093.6901},{"sentences":[{"text":"Exactly.","start":1093.6901,"end":1094.17,"sentiment":"neutral","sentiment_score":0.09093551337718964},{"text":"Exactly.","start":1094.17,"end":1094.67,"sentiment":"neutral","sentiment_score":0.10348290205001832},{"text":"This is what I wanted to yeah.","start":1094.97,"end":1097.63,"sentiment":"neutral","sentiment_score":0.0362047835120133},{"text":"I'm not getting this point.","start":1108.995,"end":1110.355,"sentiment":"negative","sentiment_score":-0.35856671929359435},{"text":"So I'm sorry to say.","start":1110.355,"end":1112.63,"sentiment":"neutral","sentiment_score":-0.22772210836410522}],"sentiment":"neutral","sentiment_score":-0.13071538096195773,"num_words":19,"start":1093.6901,"end":1112.63},{"sentences":[{"text":"I I I I simply wanted to get the day I'm installing my plan.","start":1113.4901,"end":1116.7101,"sentiment":"neutral","sentiment_score":-0.047009388072183356},{"text":"It might be started from that, and it should be yeah.","start":1117.01,"end":1120.63,"sentiment":"neutral","sentiment_score":0.04055059430274097},{"text":"Because yeah.","start":1122.6101,"end":1127.845,"sentiment":"neutral","sentiment_score":0.10376276820898056},{"text":"Exactly what I want.","start":1127.845,"end":1129.145,"sentiment":"neutral","sentiment_score":0.20980914682149887},{"text":"Exactly.","start":1136.1649,"end":1136.565,"sentiment":"neutral","sentiment_score":0.1346767246723175}],"sentiment":"neutral","sentiment_score":0.030292623521745554,"num_words":32,"start":1113.4901,"end":1136.565},{"sentences":[{"text":"The first one will be the month will be the fee.","start":1136.565,"end":1138.645,"sentiment":"neutral","sentiment_score":0.09208296273242343},{"text":"The rest of the five months, whatever the date will be.","start":1138.645,"end":1141.15,"sentiment":"neutral","sentiment_score":0.045152718370611016},{"text":"I wanted to get 50% discount on the rest of the five months.","start":1141.15,"end":1144.67,"sentiment":"neutral","sentiment_score":0.14904529257462576},{"text":"This is simple, the logic, what I'm understanding.","start":1144.67,"end":1146.77,"sentiment":"neutral","sentiment_score":0.17854541633278131},{"text":"Okay.","start":1152.75,"end":1153.15,"sentiment":"neutral","sentiment_score":0.07145492732524872}],"sentiment":"neutral","sentiment_score":0.11243180803615939,"num_words":44,"start":1136.565,"end":1153.15},{"sentences":[{"text":"I'm I'm waiting for your response.","start":1153.15,"end":1157.885,"sentiment":"neutral","sentiment_score":0.02937428963681062},{"text":"Okay.","start":1157.885,"end":1158.205,"sentiment":"neutral","sentiment_score":0.003648681566119194},{"text":"I'm waiting for it.","start":1158.205,"end":1158.9249,"sentiment":"neutral","sentiment_score":-0.041355942375957966},{"text":"So how long it will take to and just to get me back?","start":1158.9249,"end":1161.905,"sentiment":"neutral","sentiment_score":-0.03248832861964519},{"text":"Yeah.","start":1165.565,"end":1166.065,"sentiment":"neutral","sentiment_score":0.0993427112698555}],"sentiment":"neutral","sentiment_score":-0.012341396436095237,"num_words":25,"start":1153.15,"end":1166.065},{"sentences":[{"text":"I'm waiting.","start":1171.97,"end":1172.79,"sentiment":"neutral","sentiment_score":0.0523847583681345},{"text":"Kindly coordinate as soon as possible because I have to go to somewhere else.","start":1173.17,"end":1177.35,"sentiment":"neutral","sentiment_score":0.007456958560006959},{"text":"So that's why if it's possible at earliest, I'll get yeah.","start":1177.65,"end":1185.9651,"sentiment":"neutral","sentiment_score":0.07782917503606189},{"text":"Sure.","start":1185.9651,"end":1186.4451,"sentiment":"neutral","sentiment_score":0.0805712342262268},{"text":"Yeah.","start":1186.4451,"end":1186.765,"sentiment":"neutral","sentiment_score":0.07551980018615723}],"sentiment":"neutral","sentiment_score":0.04211651366846315,"num_words":29,"start":1171.97,"end":1186.765},{"sentences":[{"text":"Sure.","start":1186.765,"end":1187.005,"sentiment":"neutral","sentiment_score":0.08022888004779816},{"text":"I'll I'll I'll be so Okay.","start":1187.005,"end":1197.69,"sentiment":"neutral","sentiment_score":0.06931111526985963},{"text":"I'm paying just right now in a few minutes.","start":1197.69,"end":1201.47,"sentiment":"neutral","sentiment_score":0.16022442364030415},{"text":"Okay?","start":1201.69,"end":1202.19,"sentiment":"neutral","sentiment_score":0.0793454498052597},{"text":"Should I call you back after the payment?","start":1203.2899,"end":1205.13,"sentiment":"neutral","sentiment_score":0.010858766734600067}],"sentiment":"neutral","sentiment_score":0.08417323872447013,"num_words":25,"start":1186.765,"end":1205.13},{"sentences":[{"text":"Should I call you back after the payment or just you will be sending me the router?","start":1205.13,"end":1209.245,"sentiment":"neutral","sentiment_score":0.00004161247874007536},{"text":"I haven't just spoke to anybody.","start":1213.1449,"end":1214.7649,"sentiment":"neutral","sentiment_score":-0.14253774906198183},{"text":"Just speaking to you.","start":1214.825,"end":1216.6849,"sentiment":"neutral","sentiment_score":-0.04238296579569578},{"text":"Okay.","start":1221.705,"end":1221.945,"sentiment":"neutral","sentiment_score":0.1778559684753418},{"text":"I I received the email.","start":1221.945,"end":1223.4801,"sentiment":"positive","sentiment_score":0.35918723940849306}],"sentiment":"neutral","sentiment_score":0.028780036972779217,"num_words":33,"start":1205.13,"end":1223.4801},{"sentences":[{"text":"I received the email for the $20 of the shipment.","start":1223.4801,"end":1225.9801,"sentiment":"positive","sentiment_score":0.3641057699918747},{"text":"I'm just paying just paying it.","start":1226.12,"end":1228.3,"sentiment":"neutral","sentiment_score":0.1933940127491951},{"text":"So so, hopefully, I will get the router today or tomorrow.","start":1228.52,"end":1235.02,"sentiment":"positive","sentiment_score":0.40897198021411896},{"text":"Okay.","start":1244.7949,"end":1245.035,"sentiment":"neutral","sentiment_score":0.03338972479104996},{"text":"So start at one what about the x next to 30?","start":1245.035,"end":1248.42,"sentiment":"neutral","sentiment_score":0.02342633547430689}],"sentiment":"neutral","sentiment_score":0.24592802496865773,"num_words":39,"start":1223.4801,"end":1248.42},{"sentences":[{"text":"And what about the standard one?","start":1256.5801,"end":1259.0,"sentiment":"neutral","sentiment_score":-0.0006243690537909666},{"text":"Three to five days.","start":1263.14,"end":1264.36,"sentiment":"neutral","sentiment_score":0.0034404504112899303},{"text":"We can make it the this one.","start":1264.635,"end":1266.415,"sentiment":"neutral","sentiment_score":0.024699418672493527},{"text":"Okay.","start":1270.635,"end":1271.135,"sentiment":"neutral","sentiment_score":0.0015598833560943604},{"text":"So sorry.","start":1272.3151,"end":1273.1951,"sentiment":"neutral","sentiment_score":-0.05106049403548241}],"sentiment":"neutral","sentiment_score":0.004117520665749908,"num_words":20,"start":1256.5801,"end":1273.1951},{"sentences":[{"text":"I have received the email for the standard one, so I'm going with the same standard one.","start":1273.1951,"end":1278.99,"sentiment":"neutral","sentiment_score":-0.02917674939860316},{"text":"What post?","start":1289.55,"end":1290.53,"sentiment":"neutral","sentiment_score":-0.05428301729261875},{"text":"A failure post or something else?","start":1290.83,"end":1292.9299,"sentiment":"neutral","sentiment_score":-0.1529166797796885},{"text":"Okay.","start":1300.465,"end":1300.5449,"sentiment":"neutral","sentiment_score":-0.034976571798324585},{"text":"Okay.","start":1300.5449,"end":1301.0449,"sentiment":"neutral","sentiment_score":-0.0626385509967804}],"sentiment":"neutral","sentiment_score":-0.05998836947536027,"num_words":27,"start":1273.1951,"end":1301.0449},{"sentences":[{"text":"Okay.","start":1308.29,"end":1308.53,"sentiment":"neutral","sentiment_score":-0.08030909299850464},{"text":"Sure.","start":1308.53,"end":1309.03,"sentiment":"neutral","sentiment_score":-0.0038477908819913864},{"text":"Yeah.","start":1316.05,"end":1316.53,"sentiment":"neutral","sentiment_score":0.056989721953868866},{"text":"This is what I want.","start":1316.53,"end":1317.777,"sentiment":"neutral","sentiment_score":0.05911656469106674},{"text":"It I'm just paying the the $20 for the shipment.","start":1318.017,"end":1321.777,"sentiment":"neutral","sentiment_score":0.030417539179325104}],"sentiment":"neutral","sentiment_score":0.03181061407344209,"num_words":18,"start":1308.29,"end":1321.777},{"sentences":[{"text":"Okay?","start":1321.777,"end":1322.277,"sentiment":"neutral","sentiment_score":0.0702153891324997},{"text":"Thank you so much.","start":1322.7369,"end":1323.797,"sentiment":"positive","sentiment_score":0.6756583005189896},{"text":"Okay.","start":1324.177,"end":1324.497,"sentiment":"neutral","sentiment_score":0.272452175617218},{"text":"Thank you.","start":1324.497,"end":1327.7169,"sentiment":"neutral","sentiment_score":0.27842071652412415}],"sentiment":"positive","sentiment_score":0.45026777498424053,"num_words":8,"start":1321.777,"end":1327.7169}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: This is Jeanette. I received an email. Hello? Can you hear me?\n\nChannel 0: Yes. Hello. I can hear you.\n\nChannel 1: Yeah. We have received the email, but it says we have to pay the $20 more. I I believe this $20 is for shipment, but as we discussed,\n\nChannel 0: Yes.\n\nChannel 1: we\n\nChannel 0: Mhmm.\n\nChannel 1: have I have already the router. So\n\nChannel 0: Yeah.\n\nChannel 1: I believe\n\nChannel 0: Okay.\n\nChannel 1: I okay.\n\nChannel 0: Mhmm. May I put you on hold, please? Let me just\n\nChannel 1: Yeah.\n\nChannel 0: check\n\nChannel 1: Yes,\n\nChannel 0: your\n\nChannel 1: sir.\n\nChannel 0: account.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Yep.\n\nChannel 0: Hello. Tonight?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon confirming with our provisioning team, sorry about the wrong information I told you earlier, but there's a free router even though you're only under a six month contract.\n\nChannel 1: Okay.\n\nChannel 0: But if you don't want to get that free one, we can still use your check your own router.\n\nChannel 1: Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: first we check it, if\n\nChannel 0: Mhmm.\n\nChannel 1: it's suitable for that one, so we will use it. Okay? Otherwise, we will order it. If if it's free, just we have to pay the $20 for the\n\nChannel 0: Mhmm. Yeah. That is for the standard postage for the delivery fee of the route the of the free router.\n\nChannel 1: shipment. Yeah. No worries. Oh, okay. No.\n\nOne one\n\nChannel 0: Okay.\n\nChannel 1: one more thing. If if we are going to breach the contract, do we have to pay additional amount for the router? Because we are not owning it, your own your router.\n\nChannel 0: You mean when you're if ever you'll be cancelling within the contract term,\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: Yeah.\n\nChannel 0: six\n\nChannel 1: Yeah.\n\nChannel 0: months?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. There's a cancellation fee,\n\nChannel 1: Okay.\n\nChannel 0: plus you'll\n\nChannel 1: Just\n\nChannel 0: also be paying for\n\nChannel 1: a\n\nChannel 0: the price of the router.\n\nChannel 1: second. But we are not owning your your router, so why would we pay for the router if you are not buying\n\nChannel 0: Mhmm.\n\nChannel 1: your\n\nChannel 0: Yeah.\n\nChannel 1: route?\n\nChannel 0: But yeah. But if you're you're not getting the free router, if you're not going to get that one, yeah, there's no router fee included\n\nChannel 1: Okay.\n\nChannel 0: at\n\nChannel 1: About\n\nChannel 0: the cancellation fee.\n\nChannel 1: how much is the cancellation fee?\n\nChannel 0: Hang on. Let me just check. For the cancellation fee, it's $132.\n\nChannel 1: $182.\n\nChannel 0: If you're, yeah, if you're canceling within the contract term. So I suggest to prevent this fee, you need to fulfill the contract, which is six months.\n\nChannel 1: Yes. Sure. Sure. Okay. One more thing.\n\nThe router that we have, is it the same that you are providing or there is some difference between these two routers?\n\nChannel 0: Mhmm. Actually, for the one that we're going to provide, the free one, if ever, this is have higher spec, and this is surely compatible with the service.\n\nChannel 1: That you are\n\nChannel 0: Yeah.\n\nChannel 1: providing.\n\nChannel 0: Yeah. The one\n\nChannel 1: Okay.\n\nChannel 0: the the free\n\nChannel 1: That\n\nChannel 0: router.\n\nChannel 1: that\n\nChannel 0: Mhmm.\n\nChannel 1: I believe it's much better. Just we have to pay the $20. We are also getting the router fee. And if we are cancel it, we we even don't have to pay the router fee as we are already paying for the cancellation fee. So I believe that the both are included in that cancellation fee, the router fee as well as the cancel okay.\n\nCancellation fee fee. This is what am I getting from you?\n\nChannel 0: So let me just repeat it. So for six months contract, and if ever you'll be cancelling within the contract terms and you'll be getting the free router,\n\nChannel 1: Okay.\n\nChannel 0: you'll, yeah, you'll need to settle a cancellation\n\nChannel 1: Okay.\n\nChannel 0: fee and the router's price, which is $139.95 and the cancel plus the cancellation fee, $132 plus GST and your outstanding balance on that time, like, if you have outstanding balance for the\n\nChannel 1: And also we have to return the router as well. This is what\n\nChannel 0: plan. Not anymore because we're not\n\nChannel 1: okay. The router will\n\nChannel 0: Yeah.\n\nChannel 1: be ours. The router will be ours. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: The router\n\nChannel 1: Okay.\n\nChannel 0: will be yours\n\nChannel 1: And\n\nChannel 0: because we're I am we're not\n\nChannel 1: yeah.\n\nChannel 0: refunding used equipment.\n\nChannel 1: Okay. And\n\nChannel 0: That's why.\n\nChannel 1: as I have read it, there's one month free. So does I need that one month, it will be the first month or that will be the last month of the free?\n\nChannel 0: Okay. So just to explain about that, so you you sign up today, which is June 16.\n\nChannel 1: Okay.\n\nChannel 0: So your first month will be June 16 up to July 16. So you're receiving your first invoice on July 17. That is your first bill\n\nChannel 1: Okay.\n\nChannel 0: included the 15% discount. So the 15% discount will sorry. Your 15\n\nChannel 1: Yeah.\n\nChannel 0: percent\n\nChannel 1: Yeah.\n\nChannel 0: discount will start on August 1 up until 01/31/2027. Yeah.\n\nChannel 1: Okay. No. Pardon? I'm not not getting it. Actually, I have to pay for the five months, but I will get that six months.\n\nOkay? So the first month will be\n\nChannel 0: Or\n\nChannel 1: the\n\nChannel 0: yeah, sir. I think there is a mistake, Amane. So you'll be receiving your first invoice, which is discounted of 15% on July 17. This already have a discount price. So your remaining 15% discount will cover August August, September, October, November up until December.\n\nFive months remaining.\n\nChannel 1: Can you just repeat it, the final version? Please.\n\nChannel 0: So you'll receive you'll be receiving your first invoice on July 17.\n\nChannel 1: Okay. What will be the price\n\nChannel 0: Mhmm.\n\nChannel 1: of that device?\n\nChannel 0: The discounted price?\n\nChannel 1: Yeah. That\n\nChannel 0: Mhmm.\n\nChannel 1: that is $77 almost. Okay?\n\nChannel 0: Yeah. Let me just check.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That is $76.95.\n\nChannel 1: Okay. On July 17. Okay?\n\nChannel 0: Mhmm. Yeah. That's your first invoice.\n\nChannel 1: Okay. It\n\nChannel 0: And\n\nChannel 1: I'm\n\nChannel 0: mhmm.\n\nChannel 1: using I'm it means I will pay the postpaid. If if you say, I will pay\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: But\n\nChannel 1: postpaid.\n\nChannel 0: since since because every invoice is recurring every first week of the month. So since half of July is only half of the month, you'll not be receiving the full coverage, which is, what is that, 76.95. Let me just check.\n\nChannel 1: Pardon. I'm not getting this point.\n\nChannel 0: Okay. Hang on. Let me just check your bill for the next month. Okay. I see.\n\nSo on July 17 up until July 31, your invoice is 63.53 52Dollars.\n\nChannel 1: How much?\n\nChannel 0: It's $63.52.\n\nChannel 1: 63 by 62.\n\nChannel 0: 63.5\n\nChannel 1: Sixty three point from July 17 to July\n\nChannel 0: two.\n\nChannel 1: 30 '1.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: For\n\nChannel 0: So\n\nChannel 1: what?\n\nChannel 0: the 15% discount is not yet included with that since it's not covered the full month. To\n\nChannel 1: I'm not getting it. And just just just hold on. I'm\n\nChannel 0: prevent.\n\nChannel 1: setting up, for example, my connection from today or or or the day I'm receiving the router. Okay? From that day when I will be logging my connection. Okay? So from that day to the next month, same date, that will be covered for one month or you mean to the end of the every month?\n\nWhat does it mean?\n\nChannel 0: Okay. Hang on. Let me just check. So your billing starts your first month starts today?\n\nChannel 1: Okay. Let\n\nChannel 0: Mhmm.\n\nChannel 1: let's make it very simple. How much amount I have to pay right now?\n\nChannel 0: Actually, you don't need to pay anything right now since you already settled the payment for the contract.\n\nChannel 1: $20,\n\nChannel 0: Is that\n\nChannel 1: I\n\nChannel 0: correct?\n\nChannel 1: already paid\n\nChannel 0: Yeah.\n\nChannel 1: it for the okay.\n\nChannel 0: Mhmm.\n\nChannel 1: The $20,\n\nChannel 0: So\n\nChannel 1: I have for the connection.\n\nChannel 0: mhmm.\n\nChannel 1: The rest of the $20, I have to pay for the shipment of the router.\n\nChannel 0: Yeah. If you want to get the free router.\n\nChannel 1: Okay. It's\n\nChannel 0: But if you want to use\n\nChannel 1: a\n\nChannel 0: your own router, we can check that one and\n\nChannel 1: no.\n\nChannel 0: if\n\nChannel 1: Because\n\nChannel 0: that\n\nChannel 1: because\n\nChannel 0: router works. Mhmm.\n\nChannel 1: because as as you mentioned that your router is more compatible with the connection as well as it has some extra features, maybe the speed or something like that. So\n\nChannel 0: Mhmm.\n\nChannel 1: it it it just have I just I need to pay the shipping charges, so I'm willing to pay for the $20. Okay. So right now, I have to pay the $40 for the connection as well as for the route free router.\n\nChannel 0: Yeah.\n\nChannel 1: Just have to\n\nChannel 0: That's correct. Mhmm.\n\nChannel 1: after one month after using the one month, then I have to pay how much I have to pay after the one month?\n\nChannel 0: Mhmm. After one month, you have to pay $63.52.\n\nChannel 1: And what is the reason behind the $63 as I'm paying for the 30 days for the one month? Then this point, I was not understanding here.\n\nChannel 0: But, yeah, you're receiving that you received that invoice on July. That's for the month of July 17 up to July 31. That's your first\n\nChannel 1: Okay. My invoice will be generated after the thirty days or before\n\nChannel 0: invoice?\n\nChannel 1: thirty days, but I have to pay within thirty days. And you are saying that that amount will be the $63.62. That's\n\nChannel 0: 60\n\nChannel 1: without discount of the 15%.\n\nChannel 0: three. There's no 15% yet included in here\n\nChannel 1: Reason?\n\nChannel 0: because your 15% discount was start on August up until January 31.\n\nChannel 1: That will be the five months in August, September, October, November, December, January. Okay. But\n\nChannel 0: I'm\n\nChannel 1: as I'm\n\nChannel 0: Mhmm.\n\nChannel 1: using as I'm buying the connection right now, why I'm not getting a discount at the moment? Why it's starting from the August? Why not from the July or from the June from the day I'm purchasing the plan?\n\nChannel 0: So July 16, since the day up to July 17 is the free month, your first free month.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Then July 17 up to August 17 is your first August 31, sorry, is your first bill.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: I will\n\nChannel 0: Is\n\nChannel 1: pay\n\nChannel 0: that\n\nChannel 1: the $63 on that month. And\n\nChannel 0: Yeah.\n\nChannel 1: after that\n\nChannel 0: No.\n\nChannel 1: after\n\nChannel 0: Then after that, August 1 up until 01/31/2027,\n\nChannel 1: that? Okay.\n\nChannel 0: Every month, 15% discount is included until\n\nChannel 1: But\n\nChannel 0: January\n\nChannel 1: why\n\nChannel 0: '30\n\nChannel 1: no.\n\nChannel 0: first\n\nChannel 1: I'm just my my question is why I'm not getting discount on that this\n\nChannel 0: July.\n\nChannel 1: certain period? Yeah. Why I'm not getting discount? You can start my connection from the day I'm installing it. My packing my plan should be started from\n\nChannel 0: Mhmm.\n\nChannel 1: that date, and it will end up to the six months, whatever the date will be after the six months, whether it will be December or January, whatsoever. So it must be stopped there after the six months where the date will be closed from the day I'm starting and the day of the closing. Exact the six months. But it's not ending on that date.\n\nChannel 0: Okay. So because, actually, we're starting the billing date when the time customer sign up, which is within that day, we can also activate the service. And the activation is already up and running. That's why the billing start day is the date when the customer sign up. Same day.\n\nChannel 1: I'm not getting this fine, ma'am. Sorry. Sorry. I'm not I'm not\n\nChannel 0: Mhmm.\n\nChannel 1: fine.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Okay.\n\nChannel 0: But I can I can forward this to our accounts department to\n\nChannel 1: Yeah. Sure.\n\nChannel 0: adjust the billing start date to the day that you'll be connected to the Internet?\n\nChannel 1: Yeah. Exactly. Exactly. This is\n\nChannel 0: Mhmm.\n\nChannel 1: what I wanted to yeah.\n\nChannel 0: Yeah. Okay. Then on your first bill, even though it's not covered yet, the full month will include the fifteen percent discount.\n\nChannel 1: I'm not getting this point. So I'm sorry to say. I I I I simply wanted to get the day I'm installing my plan. It might be started from that,\n\nChannel 0: Mhmm.\n\nChannel 1: and it should be\n\nChannel 0: Okay. And\n\nChannel 1: yeah.\n\nChannel 0: in the first mhmm.\n\nChannel 1: Because\n\nChannel 0: In the first bill, you you want to get the 15% discount.\n\nChannel 1: yeah. Exactly what I want.\n\nChannel 0: So the remaining five months will then include another 15% discount.\n\nChannel 1: Exactly. The first one will be the\n\nChannel 0: Mhmm.\n\nChannel 1: month will be the fee. The rest of the five months, whatever the date will\n\nChannel 0: Mhmm.\n\nChannel 1: be. I wanted\n\nChannel 0: Mhmm.\n\nChannel 1: to get\n\nChannel 0: Mhmm.\n\nChannel 1: 50% discount on the rest of the five months. This is simple, the logic, what I'm understanding.\n\nChannel 0: Okay. Okay. Then I'll inform them about the adjustment.\n\nChannel 1: Okay. I'm\n\nChannel 0: So we'll adjust the yeah. We'll\n\nChannel 1: I'm\n\nChannel 0: adjust\n\nChannel 1: waiting\n\nChannel 0: the\n\nChannel 1: for your\n\nChannel 0: billing still\n\nChannel 1: response.\n\nChannel 0: mhmm.\n\nChannel 1: Okay. I'm waiting for it. So how long it will take to and just to get me back?\n\nChannel 0: I mean, the confirmation?\n\nChannel 1: Yeah.\n\nChannel 0: I can coordinate it within this day, then I'll get back\n\nChannel 1: I'm waiting. Kindly coordinate as soon as possible because I have to go to somewhere else. So that's why if it's possible\n\nChannel 0: to you.\n\nChannel 1: at earliest,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I'll get\n\nChannel 0: And for the router, have you already settled the payment for the delivery\n\nChannel 1: yeah.\n\nChannel 0: charge?\n\nChannel 1: Sure. Yeah. Sure. I'll\n\nChannel 0: Mhmm.\n\nChannel 1: I'll I'll be so\n\nChannel 0: Yeah. So once the payment has been received, we can then send you the router, possibly, if not today, tomorrow.\n\nChannel 1: Okay. I'm\n\nChannel 0: Mhmm.\n\nChannel 1: paying just right now in a few minutes. Okay?\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Should I\n\nChannel 0: Then\n\nChannel 1: call you back\n\nChannel 0: I'll get\n\nChannel 1: after the payment?\n\nChannel 0: mhmm.\n\nChannel 1: Should I call you back after the payment or just you will be sending me the router?\n\nChannel 0: Have you spoke with our accounts department or not yet?\n\nChannel 1: I haven't just spoke to anybody. Just speaking to\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Actually, no need for you to call me. They they'll inform me if ever that they received\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: payment successfully.\n\nChannel 1: I received the email. I received the email for the $20 of the shipment. I'm just paying\n\nChannel 0: Mhmm.\n\nChannel 1: just paying it. So\n\nChannel 0: Okay. Okay. Sure. Let's\n\nChannel 1: so,\n\nChannel 0: just\n\nChannel 1: hopefully, I will get the router today or tomorrow.\n\nChannel 0: mhmm. Are you going to proceed with the express postage or the standard one? Because I think the $20 is the standard one only.\n\nChannel 1: Okay. So start at one what\n\nChannel 0: Yeah.\n\nChannel 1: about the x next to 30?\n\nChannel 0: 30 is express postage, which is you can receive the router within one to three days.\n\nChannel 1: And what about the standard\n\nChannel 0: The standard\n\nChannel 1: one?\n\nChannel 0: one is three to five days.\n\nChannel 1: Three to five days. We\n\nChannel 0: Mhmm.\n\nChannel 1: can make it the this one.\n\nChannel 0: Sorry? Mhmm.\n\nChannel 1: Okay. So sorry. I have received the email for the standard one, so I'm going with the same standard\n\nChannel 0: Yep.\n\nChannel 1: one.\n\nChannel 0: Okay then. Once the payment is settled, we'll then send the router. So, yeah, the router usually takes three to five business days to arrive at the address. Then once\n\nChannel 1: What\n\nChannel 0: the router\n\nChannel 1: post? A failure post or something else?\n\nChannel 0: yeah. Australian Post. Once, yeah, once we send the router, we can give you the tracking number.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah. After that, and that's beyond their control if ever there is a delay with the delivery.\n\nChannel 1: Okay.\n\nChannel 0: Then\n\nChannel 1: Sure.\n\nChannel 0: after that, once you're connected with the service, that's the time then we'll start the billing date\n\nChannel 1: Yeah. This is what I want.\n\nChannel 0: and check.\n\nChannel 1: It\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just paying the the $20 for the shipment. Okay? Thank\n\nChannel 0: Okay.\n\nChannel 1: you so much.\n\nChannel 0: Sure.\n\nChannel 1: Okay.\n\nChannel 0: Okay\n\nChannel 1: Thank\n\nChannel 0: then. Thank you. Bye for now.\n\nChannel 1: you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.1943911164999008},{"text":"Good morning.","start":2.48,"end":3.12,"sentiment":"positive","sentiment_score":0.49452000856399536},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.46,"sentiment":"positive","sentiment_score":0.4531773882252829},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.47378183404604596}],"sentiment":"positive","sentiment_score":0.44989774096757174,"channel":0,"num_words":16,"start":2.0,"end":7.22},{"sentences":[{"text":"This is Jeanette.","start":11.2,"end":12.08,"sentiment":"neutral","sentiment_score":0.061822487662235893},{"text":"I received an email.","start":12.08,"end":13.219999,"sentiment":"neutral","sentiment_score":0.028070220723748207},{"text":"Hello?","start":16.205,"end":16.605,"sentiment":"neutral","sentiment_score":0.016560636460781097},{"text":"Can you hear me?","start":16.605,"end":17.585,"sentiment":"neutral","sentiment_score":0.010892796330153942}],"sentiment":"neutral","sentiment_score":0.029823347305258114,"channel":1,"num_words":12,"start":11.2,"end":17.585},{"sentences":[{"text":"Yes.","start":17.625,"end":17.945,"sentiment":"neutral","sentiment_score":0.024237513542175293},{"text":"Hello.","start":17.945,"end":18.345,"sentiment":"neutral","sentiment_score":0.02761904150247574},{"text":"I can hear you.","start":18.345,"end":19.405,"sentiment":"neutral","sentiment_score":0.043795605190098286}],"sentiment":"neutral","sentiment_score":0.0378398293008407,"channel":0,"num_words":6,"start":17.625,"end":19.405},{"sentences":[{"text":"Yeah.","start":19.404999,"end":19.904999,"sentiment":"neutral","sentiment_score":-0.02514975145459175},{"text":"We have received the email, but it says we have to pay the $20 more.","start":19.965,"end":24.285,"sentiment":"neutral","sentiment_score":-0.17025417586167654},{"text":"I I believe this $20 is for shipment, but as we 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you for waiting.","start":319.93,"end":320.99,"sentiment":"positive","sentiment_score":0.5391794741153717},{"text":"So upon confirming with our provisioning team, sorry about the wrong information I told you earlier, but there's a free router even though you're only under a six month contract.","start":321.13,"end":334.205,"sentiment":"neutral","sentiment_score":0.009763932103912036}],"sentiment":"neutral","sentiment_score":0.077231229948146,"channel":0,"num_words":35,"start":319.37,"end":334.205},{"sentences":[{"text":"Okay.","start":334.755,"end":335.255,"sentiment":"neutral","sentiment_score":0.026020899415016174}],"sentiment":"neutral","sentiment_score":0.026020899415016174,"channel":1,"num_words":1,"start":334.755,"end":335.255},{"sentences":[{"text":"But if you don't want to get that free one, we can still use your check your own 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if","start":346.65,"end":348.51,"sentiment":"neutral","sentiment_score":0.03799460455775261}],"sentiment":"neutral","sentiment_score":0.03799460455775261,"channel":1,"num_words":5,"start":346.65,"end":348.51},{"sentences":[{"text":"Mhmm.","start":349.84,"end":350.235,"sentiment":"neutral","sentiment_score":0.04700040817260742}],"sentiment":"neutral","sentiment_score":0.04700040817260742,"channel":0,"num_words":1,"start":349.84,"end":350.235},{"sentences":[{"text":"it's suitable for that one, so we will use it.","start":350.41,"end":352.88998,"sentiment":"neutral","sentiment_score":0.12277289032936096},{"text":"Okay?","start":352.88998,"end":353.29,"sentiment":"neutral","sentiment_score":0.027786049991846085},{"text":"Otherwise, we will order it.","start":353.29,"end":354.41,"sentiment":"neutral","sentiment_score":-0.003944673389196396},{"text":"If if it's free, just we have to pay the $20 for the","start":354.41,"end":357.345,"sentiment":"neutral","sentiment_score":-0.030201864930299614}],"sentiment":"neutral","sentiment_score":0.029074735939502716,"channel":1,"num_words":29,"start":350.41,"end":357.345},{"sentences":[{"text":"Mhmm.","start":357.19498,"end":357.435,"sentiment":"neutral","sentiment_score":-0.018117327243089676},{"text":"Yeah.","start":357.435,"end":357.935,"sentiment":"neutral","sentiment_score":0.02098367176949978},{"text":"That is for the standard postage for the delivery fee of the route the of the free 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since because every invoice is recurring every first week of the month.","start":685.76,"end":692.07495,"sentiment":"neutral","sentiment_score":-0.1332654133439064},{"text":"So since half of July is only half of the month, you'll not be receiving the full coverage, which is, what is that, 76.95.","start":693.57495,"end":710.45,"sentiment":"neutral","sentiment_score":-0.18000929926832518},{"text":"Let me just check.","start":710.91003,"end":712.13,"sentiment":"neutral","sentiment_score":-0.11232864297926426}],"sentiment":"neutral","sentiment_score":-0.15858507628847912,"channel":0,"num_words":41,"start":685.76,"end":712.13},{"sentences":[{"text":"Pardon.","start":712.935,"end":713.435,"sentiment":"neutral","sentiment_score":-0.25830551981925964},{"text":"I'm not getting this 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62.","start":740.495,"end":742.115,"sentiment":"neutral","sentiment_score":0.014565409161150455}],"sentiment":"neutral","sentiment_score":0.014565409161150455,"channel":1,"num_words":3,"start":740.495,"end":742.115},{"sentences":[{"text":"63.5","start":742.85004,"end":744.885,"sentiment":"neutral","sentiment_score":0.009101573377847672}],"sentiment":"neutral","sentiment_score":0.009101573377847672,"channel":0,"num_words":1,"start":742.85004,"end":744.885},{"sentences":[{"text":"Sixty three point from July 17 to July","start":744.16,"end":749.04,"sentiment":"neutral","sentiment_score":0.028133229003287852}],"sentiment":"neutral","sentiment_score":0.028133229003287852,"channel":1,"num_words":8,"start":744.16,"end":749.04},{"sentences":[{"text":"two.","start":748.805,"end":749.305,"sentiment":"neutral","sentiment_score":0.035007163882255554}],"sentiment":"neutral","sentiment_score":0.035007163882255554,"channel":0,"num_words":1,"start":748.805,"end":749.305},{"sentences":[{"text":"30 '1.","start":749.04,"end":749.86,"sentiment":"neutral","sentiment_score":0.006821943912655115}],"sentiment":"neutral","sentiment_score":0.006821943912655115,"channel":1,"num_words":2,"start":749.04,"end":749.86},{"sentences":[{"text":"Yeah.","start":749.685,"end":750.185,"sentiment":"neutral","sentiment_score":0.01872168853878975},{"text":"Yeah.","start":750.325,"end":750.825,"sentiment":"neutral","sentiment_score":0.008042112924158573}],"sentiment":"neutral","sentiment_score":0.013381900731474161,"channel":0,"num_words":2,"start":749.685,"end":750.825},{"sentences":[{"text":"For","start":751.6,"end":751.83997,"sentiment":"neutral","sentiment_score":-0.03148231282830238}],"sentiment":"neutral","sentiment_score":-0.03148231282830238,"channel":1,"num_words":1,"start":751.6,"end":751.83997},{"sentences":[{"text":"So","start":751.605,"end":751.925,"sentiment":"neutral","sentiment_score":-0.031570643186569214}],"sentiment":"neutral","sentiment_score":-0.031570643186569214,"channel":0,"num_words":1,"start":751.605,"end":751.925},{"sentences":[{"text":"what?","start":751.83997,"end":752.33997,"sentiment":"neutral","sentiment_score":-0.040704552084207535}],"sentiment":"neutral","sentiment_score":-0.040704552084207535,"channel":1,"num_words":1,"start":751.83997,"end":752.33997},{"sentences":[{"text":"the 15% discount is not yet included with that since it's not covered the full month.","start":751.925,"end":758.46,"sentiment":"neutral","sentiment_score":-0.11435121763497591},{"text":"To","start":758.46,"end":758.96,"sentiment":"negative","sentiment_score":-0.3617345094680786}],"sentiment":"neutral","sentiment_score":-0.1289031759780996,"channel":0,"num_words":17,"start":751.925,"end":758.96},{"sentences":[{"text":"I'm not getting it.","start":759.945,"end":761.165,"sentiment":"negative","sentiment_score":-0.4288846403360367},{"text":"And just just just hold 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much.","start":1322.9769,"end":1323.797,"sentiment":"positive","sentiment_score":0.6653558413187662}],"sentiment":"positive","sentiment_score":0.6653558413187662,"channel":1,"num_words":3,"start":1322.9769,"end":1323.797},{"sentences":[{"text":"Sure.","start":1323.447,"end":1323.947,"sentiment":"positive","sentiment_score":0.35118722915649414}],"sentiment":"positive","sentiment_score":0.35118722915649414,"channel":0,"num_words":1,"start":1323.447,"end":1323.947},{"sentences":[{"text":"Okay.","start":1324.177,"end":1324.497,"sentiment":"neutral","sentiment_score":0.272452175617218}],"sentiment":"neutral","sentiment_score":0.272452175617218,"channel":1,"num_words":1,"start":1324.177,"end":1324.497},{"sentences":[{"text":"Okay","start":1324.407,"end":1324.807,"sentiment":"neutral","sentiment_score":0.2828247547149658}],"sentiment":"neutral","sentiment_score":0.2828247547149658,"channel":0,"num_words":1,"start":1324.407,"end":1324.807},{"sentences":[{"text":"Thank","start":1324.497,"end":1324.997,"sentiment":"positive","sentiment_score":0.6552997827529907}],"sentiment":"positive","sentiment_score":0.6552997827529907,"channel":1,"num_words":1,"start":1324.497,"end":1324.997},{"sentences":[{"text":"then.","start":1324.807,"end":1325.307,"sentiment":"positive","sentiment_score":0.6358111500740051},{"text":"Thank you.","start":1325.527,"end":1326.007,"sentiment":"positive","sentiment_score":0.6969155073165894},{"text":"Bye for now.","start":1326.007,"end":1326.9869,"sentiment":"positive","sentiment_score":0.4457547068595886}],"sentiment":"positive","sentiment_score":0.5611510475476583,"channel":0,"num_words":6,"start":1324.807,"end":1326.9869},{"sentences":[{"text":"you.","start":1327.2169,"end":1327.7169,"sentiment":"neutral","sentiment_score":-0.09845834970474245}],"sentiment":"neutral","sentiment_score":-0.09845834970474245,"channel":1,"num_words":1,"start":1327.2169,"end":1327.7169}]},"summary":{"result":"success","short":"Customers are confused about their bill and are told they will receive their first invoice on July 17 and have until July 31 to pay their remaining discount. The agent explains that customers will not be paying anything until they use their new router and that they will receive their first invoice on July 17 and have until July 31 to pay their remaining discount. The discount is only for the first month and customers must pay $63.52 to activate the service. The agent explains that customers can adjust their bill later and confirms payment before ending the call."},"intents":{"segments":[{"text":"We have received the email, but it says we have to pay the $20 more. I I believe this $20 is for shipment, but as we discussed, Yes.","start_word":35,"end_word":62,"intents":[{"intent":"Inquire about service fee","confidence_score":0.000026420059}]},{"text":"But if you're you're not getting the free router, if you're not going to get that one, yeah, there's no router fee included Okay.","start_word":326,"end_word":349,"intents":[{"intent":"Offer free router","confidence_score":0.017224357},{"intent":"Clarify router payment","confidence_score":0.0010783116}]},{"text":"For the cancellation fee, it's $132. $182. If you're, yeah, if you're canceling within the contract term. So I suggest to prevent this fee, you need to fulfill the contract, which is six months. Yes. Sure.","start_word":366,"end_word":401,"intents":[{"intent":"Prevent fee","confidence_score":0.2778276}]},{"text":"The router that we have, is it the same that you are providing or there is some difference between these two routers?","start_word":407,"end_word":428,"intents":[{"intent":"Confirm router price","confidence_score":0.020565405},{"intent":"Clarify router price","confidence_score":0.0149307465}]},{"text":"The router that we have, is it the same that you are providing or there is some difference between these two routers? Mhmm.","start_word":407,"end_word":429,"intents":[{"intent":"Confirm router cancellation","confidence_score":0.0012565587}]},{"text":"The router Okay. will be yours And because we're I am we're not yeah. refunding used equipment. Okay.","start_word":654,"end_word":671,"intents":[{"intent":"Refund router","confidence_score":0.22318712}]},{"text":"as I have read it, there's one month free. So does I need that one month, it will be the first month or that will be the last month of the free? Okay.","start_word":676,"end_word":708,"intents":[{"intent":"Clarify billing details","confidence_score":0.07242443}]},{"text":"So your billing starts your first month starts today? Okay. Let Mhmm.","start_word":1142,"end_word":1153,"intents":[{"intent":"Resolve billing issue","confidence_score":0.010561018}]},{"text":"How much amount I have to pay right now? Actually, you don't need to pay anything right now since you already settled the payment for the contract. $20, Is that I correct? already paid Yeah. it for the okay. Mhmm. The $20, So I have for the connection. mhmm. The rest of the $20, I have to pay for the shipment of the router. Yeah.","start_word":1159,"end_word":1223,"intents":[{"intent":"Pay for router and connection","confidence_score":0.0009576986}]},{"text":"My invoice will be generated after the thirty days or before invoice? thirty days, but I have to pay within thirty days. And you are saying that that amount will be the $63.62. That's 60 without discount of the 15%. three.","start_word":1424,"end_word":1464,"intents":[{"intent":"Clarify invoice details","confidence_score":0.024193443}]},{"text":"adjust the billing start date to the day that you'll be connected to the Internet?","start_word":1811,"end_word":1825,"intents":[{"intent":"Set up billing start date","confidence_score":0.000021817656}]},{"text":"So once the payment has been received, we can then send you the router, possibly, if not today, tomorrow. Okay. I'm Mhmm. paying just right now in a few minutes. Okay? Yeah. Okay.","start_word":2094,"end_word":2126,"intents":[{"intent":"Confirm payment","confidence_score":0.02470164}]},{"text":"Should I Then call you back I'll get after the payment?","start_word":2127,"end_word":2137,"intents":[{"intent":"Request call back","confidence_score":0.053582817}]},{"text":"Are you going to proceed with the express postage or the standard one? Because I think the $20 is the standard one only. Okay.","start_word":2237,"end_word":2260,"intents":[{"intent":"Confirm order","confidence_score":0.01343546}]},{"text":"Once the payment is settled, we'll then send the router. So, yeah, the router usually takes three to five business days to arrive at the address.","start_word":2340,"end_word":2365,"intents":[{"intent":"Confirm delivery address","confidence_score":0.0012449272},{"intent":"Confirm delivery time","confidence_score":0.0804712}]},{"text":"Once, yeah, once we send the router, we can give you the tracking number. Okay.","start_word":2381,"end_word":2395,"intents":[{"intent":"Provide routing number","confidence_score":0.023869522}]},{"text":"This is what I want. and check.","start_word":2435,"end_word":2441,"intents":[{"intent":"End conversation","confidence_score":0.026286706}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1943911164999008},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4621282517910004},{"text":"This is Jeanette. I received an email. Hello? Can you hear me? Yes. Hello. I can hear you. Yeah. We have received the email, but it says we have to pay the $20 more. I I believe this $20 is for shipment, but as we discussed, Yes. we Mhmm. have I have already the router. So Yeah. I believe Okay. I okay. Mhmm. May I put you on hold, please? Let me just Yeah. check Yes, your sir. account. Yes. Okay. Hang on. Yep. Hello. Tonight? Yep. Yes.","start_word":16,"end_word":103,"sentiment":"neutral","sentiment_score":0.0006095660501159728},{"text":"Thank you for waiting.","start_word":104,"end_word":107,"sentiment":"positive","sentiment_score":0.5377773642539978},{"text":"So upon confirming with our provisioning team, sorry about the wrong information I told you earlier, but there's a free router even though you're only under a six month contract. Okay. But if you don't want to get that free one, we can still use your check your own router. Okay. So Mhmm. first we check it, if Mhmm. it's suitable for that one, so we will use it. Okay? Otherwise, we will order it. If if it's free, just we have to pay the $20 for the Mhmm. Yeah. That is for the standard postage for the delivery fee of the route the of the free router. shipment. Yeah. No worries. Oh, okay. No. One one Okay. one more thing. If if we are going to breach the contract, do we have to pay additional amount for the router? Because we are not owning it, your own your router. You mean when you're if ever you'll be cancelling within the contract term, Yeah. the Yeah. six Yeah. months? Yeah. Yeah. There's a cancellation fee, Okay. plus you'll Just also be paying for a the price of the router. second. But we are not owning your your router, so why would we pay for the router if you are not buying Mhmm. your Yeah. route? But yeah. But if you're you're not getting the free router, if you're not going to get that one, yeah, there's no router fee included Okay. at About the cancellation fee. how much is the cancellation fee? Hang on. Let me just check. For the cancellation fee, it's $132. $182. If you're, yeah, if you're canceling within the contract term. So I suggest to prevent this fee, you need to fulfill the contract, which is six months. Yes. Sure. Sure. Okay. One more thing. The router that we have, is it the same that you are providing or there is some difference between these two routers? Mhmm. Actually, for the one that we're going to provide, the free one, if ever, this is have higher spec, and this is surely compatible with the service. That you are Yeah. providing. Yeah. The one Okay. the the free That router. that Mhmm.","start_word":108,"end_word":472,"sentiment":"neutral","sentiment_score":-0.0493828112846368},{"text":"I believe it's much better.","start_word":473,"end_word":477,"sentiment":"positive","sentiment_score":0.37734702229499817},{"text":"Just we have to pay the $20. We are also getting the router fee. And if we are cancel it, we we even don't have to pay the router fee as we are already paying for the cancellation fee. So I believe that the both are included in that cancellation fee, the router fee as well as the cancel okay. Cancellation fee fee. This is what am I getting from you? So let me just repeat it. So for six months contract, and if ever you'll be cancelling within the contract terms and you'll be getting the free router, Okay. you'll, yeah, you'll need to settle a cancellation Okay. fee and the router's price, which is $139.95 and the cancel plus the cancellation fee, $132 plus GST and your outstanding balance on that time, like, if you have outstanding balance for the And also we have to return the router as well. This is what plan. Not anymore because we're not okay. The router will Yeah. be ours. The router will be ours. Okay. Yeah. Okay. The router Okay. will be yours And because we're I am we're not yeah. refunding used equipment. Okay. And That's why. as I have read it, there's one month free. So does I need that one month, it will be the first month or that will be the last month of the free? Okay. So just to explain about that, so you you sign up today, which is June 16. Okay. So your first month will be June 16 up to July 16. So you're receiving your first invoice on July 17. That is your first bill Okay. included the 15% discount. So the 15% discount will sorry. Your 15 Yeah. percent Yeah. discount will start on August 1 up until 01/31/2027. Yeah. Okay. No. Pardon?","start_word":478,"end_word":779,"sentiment":"neutral","sentiment_score":0.04956702818933702},{"text":"I'm not not getting it.","start_word":780,"end_word":784,"sentiment":"negative","sentiment_score":-0.4176791310310364},{"text":"Actually, I have to pay for the five months, but I will get that six months. Okay? So the first month will be Or the yeah, sir. I think there is a mistake, Amane. So you'll be receiving your first invoice, which is discounted of 15% on July 17. This already have a discount price. So your remaining 15% discount will cover August August, September, October, November up until December. Five months remaining. Can you just repeat it, the final version? Please. So you'll receive you'll be receiving your first invoice on July 17. Okay. What will be the price Mhmm. of that device? The discounted price? Yeah. That Mhmm. that is $77 almost. Okay? Yeah. Let me just check. Yeah. Yeah. That is $76.95. Okay. On July 17. Okay? Mhmm. Yeah. That's your first invoice. Okay. It And I'm mhmm. using I'm it means I will pay the postpaid. If if you say, I will pay Yeah. the But postpaid. since since because every invoice is recurring every first week of the month. So since half of July is only half of the month, you'll not be receiving the full coverage, which is, what is that, 76.95. Let me just check. Pardon.","start_word":785,"end_word":987,"sentiment":"neutral","sentiment_score":-0.04178129509091377},{"text":"I'm not getting this point.","start_word":988,"end_word":992,"sentiment":"negative","sentiment_score":-0.5202081203460693},{"text":"Okay. Hang on. Let me just check your bill for the next month. Okay. I see. So on July 17 up until July 31, your invoice is 63.53 52Dollars. How much? It's $63.52. 63 by 62. 63.5 Sixty three point from July 17 to July two. 30 '1. Yeah. Yeah. For So what? the 15% discount is not yet included with that since it's not covered the full month.","start_word":993,"end_word":1061,"sentiment":"neutral","sentiment_score":-0.024663243874691536},{"text":"To I'm not getting it.","start_word":1062,"end_word":1066,"sentiment":"negative","sentiment_score":-0.4181442260742187},{"text":"And just just just hold on. I'm prevent. setting up, for example, my connection from today or or or the day I'm receiving the router. Okay? From that day when I will be logging my connection. Okay? So from that day to the next month, same date, that will be covered for one month or you mean to the end of the every month? What does it mean? Okay. Hang on. Let me just check. So your billing starts your first month starts today? Okay. Let Mhmm. let's make it very simple. How much amount I have to pay right now? Actually, you don't need to pay anything right now since you already settled the payment for the contract. $20, Is that I correct? already paid Yeah. it for the okay. Mhmm. The $20, So I have for the connection. mhmm. The rest of the $20, I have to pay for the shipment of the router. Yeah. If you want to get the free router. Okay. It's But if you want to use a your own router, we can check that one and no. if Because that because router works. Mhmm. because as as you mentioned that your router is more compatible with the connection as well as it has some extra features, maybe the speed or something like that. So Mhmm. it it it just have I just I need to pay the shipping charges, so I'm willing to pay for the $20. Okay. So right now, I have to pay the $40 for the connection as well as for the route free router. Yeah. Just have to That's correct. Mhmm. after one month after using the one month, then I have to pay how much I have to pay after the one month? Mhmm. After one month, you have to pay $63.52. And what is the reason behind the $63 as I'm paying for the 30 days for the one month? Then this point, I was not understanding here. But, yeah, you're receiving that you received that invoice on July. That's for the month of July 17 up to July 31. That's your first Okay. My invoice will be generated after the thirty days or before invoice? thirty days, but I have to pay within thirty days. And you are saying that that amount will be the $63.62. That's 60 without discount of the 15%. three. There's no 15% yet included in here Reason? because your 15% discount was start on August up until January 31. That will be the five months in August, September, October, November, December, January. Okay. But I'm as I'm Mhmm. using as I'm buying the connection right now, why I'm not getting a discount at the moment? Why it's starting from the August? Why not from the July or from the June from the day I'm purchasing the plan? So July 16, since the day up to July 17 is the free month, your first free month. Okay. Mhmm. Then July 17 up to August 17 is your first August 31, sorry, is your first bill. Okay. Mhmm. I will Is pay that the $63 on that month. And Yeah. after that No. after Then after that, August 1 up until 01/31/2027, that? Okay. Every month, 15% discount is included until But January why '30 no. first I'm just my my question is why I'm not getting discount on that this July. certain period? Yeah. Why I'm not getting discount? You can start my connection from the day I'm installing it. My packing my plan should be started from Mhmm. that date, and it will end up to the six months, whatever the date will be after the six months, whether it will be December or January, whatsoever. So it must be stopped there after the six months where the date will be closed from the day I'm starting and the day of the closing. Exact the six months. But it's not ending on that date. Okay. So because, actually, we're starting the billing date when the time customer sign up, which is within that day, we can also activate the service. And the activation is already up and running. That's why the billing start day is the date when the customer sign up. Same day.","start_word":1067,"end_word":1779,"sentiment":"neutral","sentiment_score":-0.03418582888401073},{"text":"I'm not getting this fine, ma'am.","start_word":1780,"end_word":1785,"sentiment":"negative","sentiment_score":-0.5578065514564514},{"text":"Sorry. Sorry. I'm not I'm not Mhmm. fine. Yeah. Okay. Okay. But I can I can forward this to our accounts department to Yeah. Sure. adjust the billing start date to the day that you'll be connected to the Internet? Yeah. Exactly. Exactly. This is Mhmm. what I wanted to yeah. Yeah. Okay. Then on your first bill, even though it's not covered yet, the full month will include the fifteen percent discount.","start_word":1786,"end_word":1858,"sentiment":"neutral","sentiment_score":0.030841514468193058},{"text":"I'm not getting this point.","start_word":1859,"end_word":1863,"sentiment":"negative","sentiment_score":-0.3654673099517822},{"text":"So I'm sorry to say. I I I I simply wanted to get the day I'm installing my plan. It might be started from that, Mhmm. and it should be Okay. And yeah. in the first mhmm. Because In the first bill, you you want to get the 15% discount. yeah. Exactly what I want. So the remaining five months will then include another 15% discount. Exactly. The first one will be the Mhmm. month will be the fee. The rest of the five months, whatever the date will Mhmm. be. I wanted Mhmm. to get Mhmm. 50% discount on the rest of the five months. This is simple, the logic, what I'm understanding. Okay. Okay. Then I'll inform them about the adjustment. Okay. I'm So we'll adjust the yeah. We'll I'm adjust waiting the for your billing still response. mhmm. Okay. I'm waiting for it. So how long it will take to and just to get me back? I mean, the confirmation? Yeah. I can coordinate it within this day, then I'll get back I'm waiting. Kindly coordinate as soon as possible because I have to go to somewhere else. So that's why if it's possible to you. at earliest, Yeah. Yeah. I'll get And for the router, have you already settled the payment for the delivery yeah. charge? Sure. Yeah. Sure. I'll Mhmm. I'll I'll be so Yeah. So once the payment has been received, we can then send you the router, possibly, if not today, tomorrow. Okay. I'm Mhmm. paying just right now in a few minutes. Okay? Yeah. Okay. Should I Then call you back I'll get after the payment? mhmm. Should I call you back after the payment or just you will be sending me the router? Have you spoke with our accounts department or not yet? I haven't just spoke to anybody. Just speaking to Okay. you. Actually, no need for you to call me. They they'll inform me if ever that they received Okay.","start_word":1864,"end_word":2194,"sentiment":"neutral","sentiment_score":0.051191945799437893},{"text":"the I payment successfully. I received the email. I received the email for the $20 of the shipment.","start_word":2195,"end_word":2212,"sentiment":"positive","sentiment_score":0.3705752491950989},{"text":"I'm just paying Mhmm. just paying it. So Okay. Okay.","start_word":2213,"end_word":2222,"sentiment":"neutral","sentiment_score":0.2092991918325424},{"text":"Sure. Let's so, just hopefully, I will get the router today or tomorrow.","start_word":2223,"end_word":2235,"sentiment":"positive","sentiment_score":0.4186051487922669},{"text":"mhmm. Are you going to proceed with the express postage or the standard one? Because I think the $20 is the standard one only. Okay. So start at one what Yeah. about the x next to 30? 30 is express postage, which is you can receive the router within one to three days. And what about the standard The standard one? one is three to five days. Three to five days. We Mhmm. can make it the this one. Sorry? Mhmm. Okay. So sorry. I have received the email for the standard one, so I'm going with the same standard Yep. one. Okay then. Once the payment is settled, we'll then send the router. So, yeah, the router usually takes three to five business days to arrive at the address. Then once What the router post? A failure post or something else? yeah. Australian Post. Once, yeah, once we send the router, we can give you the tracking number. Okay. Okay. Yeah. After that, and that's beyond their control if ever there is a delay with the delivery. Then Okay. Sure. after that, once you're connected with the service, that's the time then we'll start the billing date Yeah. This is what I want. and check. It Mhmm. I'm just paying the the $20 for the shipment. Okay?","start_word":2236,"end_word":2453,"sentiment":"neutral","sentiment_score":-0.010966474788451414},{"text":"Thank Okay. you so much. Sure.","start_word":2454,"end_word":2459,"sentiment":"positive","sentiment_score":0.5471616387367249},{"text":"Okay.","start_word":2460,"end_word":2460,"sentiment":"neutral","sentiment_score":0.272452175617218},{"text":"Okay Thank then. Thank you. Bye for now.","start_word":2461,"end_word":2468,"sentiment":"positive","sentiment_score":0.5403738021850586},{"text":"you.","start_word":2469,"end_word":2469,"sentiment":"neutral","sentiment_score":0.24817979335784912}],"average":{"sentiment":"neutral","sentiment_score":-0.00045365343563621296}}}}