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My name is Harika. Hello? Yes. Yes.\n\nThat's right. Hi. So I have a a number in India. So what I have done is I have changed my mobile, and I have moved my SIM from my old phone to new phone. I am not receiving any SMS.\n\nI'm not able to send the SMS as well from my Indian Airtel number. Can you help me with that? Okay. Okay. Yeah.\n\nThank you. No. Thank you. You too. 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My name is Mary. May I have your name?\n\nChannel 1: Hi. My name is Harika.\n\nChannel 0: Is\n\nChannel 1: Hello?\n\nChannel 0: it Hedica?\n\nChannel 1: Yes.\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: Hello,\n\nChannel 1: That's right.\n\nChannel 0: Hedica.\n\nChannel 1: Hi.\n\nChannel 0: How can I help you today?\n\nChannel 1: So I have a a number in India. So what I have done is I have changed my mobile, and I have moved my SIM from my old phone to new phone. I am not receiving any SMS. I'm not able to send the SMS as well from my Indian Airtel number. Can you help me with that?\n\nChannel 0: I'm so sorry to hear that, Hadika. Since the Airtel SIM is from Airtel India, we advise you to please contact the Airtel India directly as we only cater Airtel Australia customers. And also, we are separate company and being run separately.\n\nChannel 1: Okay. Okay. Yeah. Thank you.\n\nChannel 0: Yeah. Anything else I can help you with?\n\nChannel 1: No. Thank you.\n\nChannel 0: Thank you. Have a great day. Goodbye\n\nChannel 1: You\n\nChannel 0: for\n\nChannel 1: too.\n\nChannel 0: now.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.68,"end":2.96,"sentiment":"positive","sentiment_score":0.5002797424793244},{"text":"My name is Mary.","start":2.96,"end":3.84,"sentiment":"positive","sentiment_score":0.4259742721915245},{"text":"May I have your name?","start":3.84,"end":4.98,"sentiment":"neutral","sentiment_score":0.2526243358850479}],"sentiment":"positive","sentiment_score":0.39060124861342566,"channel":0,"num_words":14,"start":1.68,"end":4.98},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.03946341574192047},{"text":"My name is 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India.","start":15.525,"end":19.145,"sentiment":"neutral","sentiment_score":-0.007369319326244295},{"text":"So what I have done is I have changed my mobile, and I have moved my SIM from my old phone to new phone.","start":20.164999,"end":27.064999,"sentiment":"neutral","sentiment_score":-0.05442324847293397},{"text":"I am not receiving any SMS.","start":27.81,"end":30.07,"sentiment":"negative","sentiment_score":-0.4169091085592906},{"text":"I'm not able to send the SMS as well from my Indian Airtel number.","start":30.529999,"end":34.85,"sentiment":"neutral","sentiment_score":-0.2827670244233949},{"text":"Can you help me with that?","start":34.85,"end":36.39,"sentiment":"neutral","sentiment_score":-0.0707827378064394}],"sentiment":"neutral","sentiment_score":-0.14224141272555652,"channel":1,"num_words":58,"start":15.525,"end":36.39},{"sentences":[{"text":"I'm so sorry to hear that, Hadika.","start":37.43,"end":39.45,"sentiment":"negative","sentiment_score":-0.34323677846363615},{"text":"Since the Airtel SIM is from Airtel India, we advise you to please contact the Airtel India directly as we only cater Airtel Australia customers.","start":40.965,"end":52.585,"sentiment":"neutral","sentiment_score":-0.25825486302375794},{"text":"And also, we are separate company and being run separately.","start":53.18,"end":57.6,"sentiment":"neutral","sentiment_score":-0.18274023830890657}],"sentiment":"neutral","sentiment_score":-0.25443884304591585,"channel":0,"num_words":42,"start":37.43,"end":57.6},{"sentences":[{"text":"Okay.","start":58.19,"end":58.510002,"sentiment":"neutral","sentiment_score":0.006592657417058945},{"text":"Okay.","start":58.510002,"end":58.91,"sentiment":"neutral","sentiment_score":0.02560342103242874},{"text":"Yeah.","start":58.91,"end":59.15,"sentiment":"neutral","sentiment_score":0.078408382833004},{"text":"Thank you.","start":59.15,"end":59.81,"sentiment":"neutral","sentiment_score":0.2615049108862877}],"sentiment":"neutral","sentiment_score":0.1267228566110134,"channel":1,"num_words":5,"start":58.19,"end":59.81},{"sentences":[{"text":"Yeah.","start":60.62,"end":61.12,"sentiment":"neutral","sentiment_score":0.1220465674996376},{"text":"Anything else I can help you with?","start":61.26,"end":62.96,"sentiment":"neutral","sentiment_score":0.13740493570055282}],"sentiment":"neutral","sentiment_score":0.1354851396754384,"channel":0,"num_words":8,"start":60.62,"end":62.96},{"sentences":[{"text":"No.","start":63.47,"end":63.71,"sentiment":"neutral","sentiment_score":0.0012538842856884005},{"text":"Thank you.","start":63.71,"end":64.45,"sentiment":"neutral","sentiment_score":0.17359870672225952}],"sentiment":"neutral","sentiment_score":0.11615043257673581,"channel":1,"num_words":3,"start":63.47,"end":64.45},{"sentences":[{"text":"Thank you.","start":64.94,"end":65.42,"sentiment":"neutral","sentiment_score":0.2900710999965668},{"text":"Have a great day.","start":65.42,"end":66.14,"sentiment":"positive","sentiment_score":0.4857926145195961},{"text":"Goodbye","start":66.14,"end":66.54,"sentiment":"neutral","sentiment_score":0.18236461281776428}],"sentiment":"positive","sentiment_score":0.3865253244127546,"channel":0,"num_words":7,"start":64.94,"end":66.54},{"sentences":[{"text":"You","start":66.51,"end":66.67,"sentiment":"neutral","sentiment_score":0.24267417192459104}],"sentiment":"neutral","sentiment_score":0.24267417192459104,"channel":1,"num_words":1,"start":66.51,"end":66.67},{"sentences":[{"text":"for","start":66.54,"end":66.7,"sentiment":"neutral","sentiment_score":0.29504668712615967}],"sentiment":"neutral","sentiment_score":0.29504668712615967,"channel":0,"num_words":1,"start":66.54,"end":66.7},{"sentences":[{"text":"too.","start":66.67,"end":66.99,"sentiment":"neutral","sentiment_score":0.19616267085075376}],"sentiment":"neutral","sentiment_score":0.19616267085075376,"channel":1,"num_words":1,"start":66.67,"end":66.99},{"sentences":[{"text":"now.","start":66.7,"end":67.2,"sentiment":"neutral","sentiment_score":0.11067872494459152}],"sentiment":"neutral","sentiment_score":0.11067872494459152,"channel":0,"num_words":1,"start":66.7,"end":67.2},{"sentences":[{"text":"Bye bye.","start":66.99,"end":67.65,"sentiment":"neutral","sentiment_score":0.07545271702110767}],"sentiment":"neutral","sentiment_score":0.07545271702110767,"channel":1,"num_words":2,"start":66.99,"end":67.65}]},"summary":{"result":"success","short":"The customer, named Hadika, called Airtel and spoke with representative Mary about a problem with SMS notifications for her new mobile phone. Mary explained that Airtel only cateres Australian customers and that they are separate companies. Hadika apologized and Mary advised her to contact Airtel India directly."},"intents":{"segments":[{"text":"Hi.","start_word":14,"end_word":14,"intents":[{"intent":"Provide name","confidence_score":0.016182994},{"intent":"Provide name","confidence_score":0.22802635}]},{"text":"So I have a a number in India. So what I have done is I have changed my mobile, and I have moved my SIM from my old phone to new phone. I am not receiving any SMS. I'm not able to send the SMS as well from my Indian Airtel number. Can you help me with that?","start_word":37,"end_word":94,"intents":[{"intent":"Express appalling experience","confidence_score":0.000021145659}]},{"text":"I'm so sorry to hear that, Hadika. Since the Airtel SIM is from Airtel India, we advise you to please contact the Airtel India directly as we only cater Airtel Australia customers. And also, we are separate company and being run separately. Okay.","start_word":95,"end_word":137,"intents":[{"intent":"Suggest contacting airtel india","confidence_score":0.008580399}]},{"text":"Anything else I can help you with?","start_word":143,"end_word":149,"intents":[{"intent":"Request assistance","confidence_score":0.15509747}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4727758765220642},{"text":"May I have your name? Hi. My name is Harika. Is Hello? it Hedica? Yes. Hello? Yes. Hello, That's right. Hedica. How Hi. can I help you today? So I have a a number in India. So what I have done is I have changed my mobile, and I have moved my SIM from my old phone to new phone.","start_word":9,"end_word":68,"sentiment":"neutral","sentiment_score":0.041094452142715454},{"text":"I am not receiving any SMS.","start_word":69,"end_word":74,"sentiment":"negative","sentiment_score":-0.4174891412258148},{"text":"I'm not able to send the SMS as well from my Indian Airtel number. Can you help me with that?","start_word":75,"end_word":94,"sentiment":"neutral","sentiment_score":-0.2270616590976715},{"text":"I'm so sorry to hear that, Hadika.","start_word":95,"end_word":101,"sentiment":"negative","sentiment_score":-0.3432994484901428},{"text":"Since the Airtel SIM is from Airtel India, we advise you to please contact the Airtel India directly as we only cater Airtel Australia customers. And also, we are separate company and being run separately. Okay. Okay. Yeah. Thank you. Yeah. Anything else I can help you with? No. Thank you. Thank you.","start_word":102,"end_word":154,"sentiment":"neutral","sentiment_score":-0.09181740880012512},{"text":"Have a great day.","start_word":155,"end_word":158,"sentiment":"positive","sentiment_score":0.4759993255138397},{"text":"Goodbye You for too. now. Bye bye.","start_word":159,"end_word":165,"sentiment":"neutral","sentiment_score":0.15149712562561035}],"average":{"sentiment":"neutral","sentiment_score":-0.022816620863877337}}}}