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Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nOkay. Mhmm. Okay. I see. So you registered the number from India?\n\nAirtel India? Okay. Thanks for confirming. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the one who have your account. Mhmm. Airtel, India. Yeah. That's correct.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.1660916805267334},{"text":"Good afternoon.","start":3.1999998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.39174380898475647},{"text":"This is Maureen from Erto tech support.","start":3.9199998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.35096849714006695},{"text":"How can I assist you today?","start":6.3199997,"end":7.7,"sentiment":"positive","sentiment_score":0.38223956525325775},{"text":"Mhmm.","start":14.245,"end":14.745,"sentiment":"neutral","sentiment_score":0.02614981308579445}],"sentiment":"positive","sentiment_score":0.3368203519460033,"num_words":17,"start":2.56,"end":14.745},{"sentences":[{"text":"Okay.","start":26.485,"end":26.985,"sentiment":"neutral","sentiment_score":0.011564590036869047},{"text":"Mhmm.","start":35.66,"end":36.16,"sentiment":"neutral","sentiment_score":-0.0782214105129242},{"text":"Okay.","start":43.125,"end":43.364998,"sentiment":"neutral","sentiment_score":0.006412642076611519},{"text":"I see.","start":43.364998,"end":43.844997,"sentiment":"neutral","sentiment_score":0.005378620466217399},{"text":"So you registered the number from India?","start":43.844997,"end":46.425,"sentiment":"neutral","sentiment_score":0.012780316174030304}],"sentiment":"neutral","sentiment_score":0.0033312729792669415,"num_words":12,"start":26.485,"end":46.425},{"sentences":[{"text":"Airtel India?","start":47.125,"end":48.105,"sentiment":"neutral","sentiment_score":0.010390287730842829},{"text":"Okay.","start":50.004997,"end":50.504997,"sentiment":"neutral","sentiment_score":0.10159413516521454},{"text":"Thanks for confirming.","start":50.644997,"end":51.864998,"sentiment":"neutral","sentiment_score":0.2870234151681264},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":52.164997,"end":57.784996,"sentiment":"neutral","sentiment_score":-0.08607554932435353},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":58.480003,"end":63.940002,"sentiment":"negative","sentiment_score":-0.40616994833244996}],"sentiment":"neutral","sentiment_score":-0.19869573592607465,"num_words":35,"start":47.125,"end":63.940002},{"sentences":[{"text":"So I suggest you contact them directly because they are the one who have your account.","start":64.16,"end":68.58,"sentiment":"neutral","sentiment_score":-0.1174278361722827},{"text":"Mhmm.","start":72.48,"end":72.98,"sentiment":"neutral","sentiment_score":-0.008112302049994469},{"text":"Airtel, India.","start":76.385,"end":77.365,"sentiment":"neutral","sentiment_score":-0.015032838098704815},{"text":"Yeah.","start":82.784996,"end":83.185,"sentiment":"neutral","sentiment_score":0.007683116942644119},{"text":"That's correct.","start":83.185,"end":84.005,"sentiment":"neutral","sentiment_score":0.03250759467482567}],"sentiment":"neutral","sentiment_score":-0.08383295685052872,"num_words":22,"start":64.16,"end":84.005},{"sentences":[{"text":"Okay.","start":87.025,"end":87.345,"sentiment":"neutral","sentiment_score":0.19893112778663635},{"text":"Thank you.","start":87.345,"end":87.905,"sentiment":"neutral","sentiment_score":0.3307620733976364},{"text":"Bye.","start":87.905,"end":88.405,"sentiment":"neutral","sentiment_score":0.12462998926639555}],"sentiment":"neutral","sentiment_score":0.2462713159620762,"num_words":4,"start":87.025,"end":88.405}]}}]},{"alternatives":[{"transcript":"Hi, Maureen. My my number is 70930 64205. So when I came to India on a family emergency, I have actually taken this same number. And then I have made use of this SIM there for a for a month, and then I've gone back to Sydney. But I'm expecting SMSes to come through regardless. So how do I enable that on the same SIM? Correct. Correct. Okay. Okay. I called Atell Australia. Is it? Okay. Okay. Can no. You are Atell Australia contact. Is it? Okay. Okay. Sorry. Sorry. Alright. Thank you. 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Maureen. My my number is 70930 64205. So when I came to India on a family emergency, I have actually taken this same number. And then I have made use of this SIM there for a for a month, and then I've gone back to Sydney. But I'm expecting SMSes to come through regardless.\n\nSo how do I enable that on the same SIM? Correct. Correct. Okay. Okay.\n\nI called Atell Australia. Is it? Okay. Okay. Can no.\n\nYou are Atell Australia contact. Is it? Okay. Okay. Sorry.\n\nSorry. Alright. Thank you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":8.0,"end":8.82,"sentiment":"neutral","sentiment_score":0.04541133716702461},{"text":"My my number is 70930 64205.","start":10.4,"end":17.985,"sentiment":"neutral","sentiment_score":0.02865062157313029},{"text":"So when I came to India on a family emergency, I have actually taken this same number.","start":19.485,"end":25.185,"sentiment":"neutral","sentiment_score":0.011190598501878627},{"text":"And then I have made use of this SIM there for a for a month, and then I've gone back to Sydney.","start":25.965,"end":34.65,"sentiment":"neutral","sentiment_score":-0.001704833639616316},{"text":"But I'm expecting SMSes to come through regardless.","start":35.19,"end":38.33,"sentiment":"neutral","sentiment_score":-0.0760251684114337}],"sentiment":"neutral","sentiment_score":-0.0035043838010592895,"num_words":55,"start":8.0,"end":38.33},{"sentences":[{"text":"So how do I enable that on the same SIM?","start":38.79,"end":41.85,"sentiment":"neutral","sentiment_score":0.012513978593051433},{"text":"Correct.","start":47.185,"end":47.685,"sentiment":"neutral","sentiment_score":0.01135912910103798},{"text":"Correct.","start":48.385002,"end":48.885002,"sentiment":"neutral","sentiment_score":0.05235246941447258},{"text":"Okay.","start":71.259995,"end":71.58,"sentiment":"neutral","sentiment_score":-0.014923584647476671},{"text":"Okay.","start":71.58,"end":71.899994,"sentiment":"neutral","sentiment_score":-0.013612725771963596}],"sentiment":"neutral","sentiment_score":0.011451076716184616,"num_words":14,"start":38.79,"end":71.899994},{"sentences":[{"text":"I called Atell Australia.","start":71.899994,"end":74.534996,"sentiment":"neutral","sentiment_score":-0.013995947781950235},{"text":"Is it?","start":74.534996,"end":75.095,"sentiment":"neutral","sentiment_score":-0.00608402444049716},{"text":"Okay.","start":75.095,"end":75.595,"sentiment":"neutral","sentiment_score":-0.010869856923818588},{"text":"Okay.","start":78.775,"end":79.095,"sentiment":"neutral","sentiment_score":-0.027047567069530487},{"text":"Can no.","start":79.095,"end":79.735,"sentiment":"neutral","sentiment_score":-0.09767557680606842}],"sentiment":"neutral","sentiment_score":-0.030142041761428116,"num_words":10,"start":71.899994,"end":79.735},{"sentences":[{"text":"You are Atell Australia contact.","start":79.735,"end":81.494995,"sentiment":"neutral","sentiment_score":-0.057687655091285706},{"text":"Is it?","start":81.494995,"end":82.235,"sentiment":"neutral","sentiment_score":-0.017352181021124125},{"text":"Okay.","start":83.735,"end":84.235,"sentiment":"neutral","sentiment_score":0.016905011609196663},{"text":"Okay.","start":84.375,"end":84.775,"sentiment":"neutral","sentiment_score":-0.003825504332780838},{"text":"Sorry.","start":84.775,"end":85.175,"sentiment":"neutral","sentiment_score":-0.06472794711589813}],"sentiment":"neutral","sentiment_score":-0.03747910773381591,"num_words":10,"start":79.735,"end":85.175},{"sentences":[{"text":"Sorry.","start":85.175,"end":85.494995,"sentiment":"neutral","sentiment_score":-0.046536609530448914},{"text":"Alright.","start":85.494995,"end":85.895,"sentiment":"neutral","sentiment_score":0.08973469585180283},{"text":"Thank you.","start":85.895,"end":86.634995,"sentiment":"neutral","sentiment_score":0.2857622802257538},{"text":"Thanks.","start":86.775,"end":87.275,"sentiment":"neutral","sentiment_score":0.29287129640579224}],"sentiment":"neutral","sentiment_score":0.18151878863573073,"num_words":5,"start":85.175,"end":87.275}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. My my number is 70930\n\nChannel 0: Mhmm.\n\nChannel 1: 64205. So when I came to India on a family emergency, I have actually taken this same number. And then\n\nChannel 0: Okay.\n\nChannel 1: I have made use of this SIM there for a for a month, and then I've gone back to Sydney. But I'm\n\nChannel 0: Mhmm.\n\nChannel 1: expecting SMSes to come through regardless. So how do I enable that on the same SIM?\n\nChannel 0: Okay. I see. So you registered the number from India? Airtel\n\nChannel 1: Correct.\n\nChannel 0: India?\n\nChannel 1: Correct.\n\nChannel 0: Okay. Thanks for confirming. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Okay. Okay. I called\n\nChannel 0: Mhmm.\n\nChannel 1: Atell Australia. Is it? Okay.\n\nChannel 0: Airtel, India.\n\nChannel 1: Okay. Can no. You are Atell Australia contact. Is it?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Okay. Sorry. Sorry. Alright.\n\nThank you. Thanks.\n\nChannel 0: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.1660916805267334},{"text":"Good afternoon.","start":3.1999998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.39174380898475647},{"text":"This is Maureen from Erto tech support.","start":3.9199998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.35096849714006695},{"text":"How can I assist you today?","start":6.3199997,"end":7.7,"sentiment":"positive","sentiment_score":0.38223956525325775}],"sentiment":"positive","sentiment_score":0.35623726062476635,"channel":0,"num_words":16,"start":2.56,"end":7.7},{"sentences":[{"text":"Hi, Maureen.","start":8.0,"end":8.82,"sentiment":"neutral","sentiment_score":0.04541133716702461},{"text":"My my number is 70930","start":10.4,"end":14.179999,"sentiment":"neutral","sentiment_score":0.02963130548596382}],"sentiment":"neutral","sentiment_score":0.0341398859662669,"channel":1,"num_words":7,"start":8.0,"end":14.179999},{"sentences":[{"text":"Mhmm.","start":14.245,"end":14.745,"sentiment":"neutral","sentiment_score":0.02614981308579445}],"sentiment":"neutral","sentiment_score":0.02614981308579445,"channel":0,"num_words":1,"start":14.245,"end":14.745},{"sentences":[{"text":"64205.","start":16.125,"end":17.985,"sentiment":"neutral","sentiment_score":0.02374720200896263},{"text":"So when I came to India on a family emergency, I have actually taken this same number.","start":19.485,"end":25.185,"sentiment":"neutral","sentiment_score":0.011190598501878627},{"text":"And then","start":25.965,"end":26.704998,"sentiment":"neutral","sentiment_score":0.00040179770439863205}],"sentiment":"neutral","sentiment_score":0.010739548597484827,"channel":1,"num_words":20,"start":16.125,"end":26.704998},{"sentences":[{"text":"Okay.","start":26.485,"end":26.985,"sentiment":"neutral","sentiment_score":0.011564590036869047}],"sentiment":"neutral","sentiment_score":0.011564590036869047,"channel":0,"num_words":1,"start":26.485,"end":26.985},{"sentences":[{"text":"I have made use of this SIM there for a for a month, and then I've gone back to Sydney.","start":27.51,"end":34.65,"sentiment":"neutral","sentiment_score":-0.0019154967740178108},{"text":"But I'm","start":35.19,"end":35.75,"sentiment":"neutral","sentiment_score":-0.07241131737828255}],"sentiment":"neutral","sentiment_score":-0.008324207738041878,"channel":1,"num_words":22,"start":27.51,"end":35.75},{"sentences":[{"text":"Mhmm.","start":35.66,"end":36.16,"sentiment":"neutral","sentiment_score":-0.0782214105129242}],"sentiment":"neutral","sentiment_score":-0.0782214105129242,"channel":0,"num_words":1,"start":35.66,"end":36.16},{"sentences":[{"text":"expecting SMSes to come through regardless.","start":35.75,"end":38.33,"sentiment":"neutral","sentiment_score":-0.07722978542248408},{"text":"So how do I enable that on the same SIM?","start":38.79,"end":41.85,"sentiment":"neutral","sentiment_score":0.012513978593051433}],"sentiment":"neutral","sentiment_score":-0.021139932912774384,"channel":1,"num_words":16,"start":35.75,"end":41.85},{"sentences":[{"text":"Okay.","start":43.125,"end":43.364998,"sentiment":"neutral","sentiment_score":0.006412642076611519},{"text":"I see.","start":43.364998,"end":43.844997,"sentiment":"neutral","sentiment_score":0.005378620466217399},{"text":"So you registered the number from India?","start":43.844997,"end":46.425,"sentiment":"neutral","sentiment_score":0.012780316174030304},{"text":"Airtel","start":47.125,"end":47.605,"sentiment":"neutral","sentiment_score":0.005984361283481121}],"sentiment":"neutral","sentiment_score":0.010237859773703596,"channel":0,"num_words":11,"start":43.125,"end":47.605},{"sentences":[{"text":"Correct.","start":47.185,"end":47.685,"sentiment":"neutral","sentiment_score":0.01135912910103798}],"sentiment":"neutral","sentiment_score":0.01135912910103798,"channel":1,"num_words":1,"start":47.185,"end":47.685},{"sentences":[{"text":"India?","start":47.605,"end":48.105,"sentiment":"neutral","sentiment_score":0.014796214178204536}],"sentiment":"neutral","sentiment_score":0.014796214178204536,"channel":0,"num_words":1,"start":47.605,"end":48.105},{"sentences":[{"text":"Correct.","start":48.385002,"end":48.885002,"sentiment":"neutral","sentiment_score":0.05235246941447258}],"sentiment":"neutral","sentiment_score":0.05235246941447258,"channel":1,"num_words":1,"start":48.385002,"end":48.885002},{"sentences":[{"text":"Okay.","start":50.004997,"end":50.504997,"sentiment":"neutral","sentiment_score":0.10159413516521454},{"text":"Thanks for confirming.","start":50.644997,"end":51.864998,"sentiment":"neutral","sentiment_score":0.2870234151681264},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":52.164997,"end":57.784996,"sentiment":"neutral","sentiment_score":-0.08607554932435353},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":58.480003,"end":63.940002,"sentiment":"negative","sentiment_score":-0.40616994833244996},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":64.16,"end":68.58,"sentiment":"neutral","sentiment_score":-0.1174278361722827}],"sentiment":"neutral","sentiment_score":-0.18069340227818004,"channel":0,"num_words":49,"start":50.004997,"end":68.58},{"sentences":[{"text":"Okay.","start":71.259995,"end":71.58,"sentiment":"neutral","sentiment_score":-0.014923584647476671},{"text":"Okay.","start":71.58,"end":71.899994,"sentiment":"neutral","sentiment_score":-0.013612725771963596},{"text":"I called","start":71.899994,"end":72.479996,"sentiment":"neutral","sentiment_score":-0.018797671422362328}],"sentiment":"neutral","sentiment_score":-0.01653291331604123,"channel":1,"num_words":4,"start":71.259995,"end":72.479996},{"sentences":[{"text":"Mhmm.","start":72.48,"end":72.98,"sentiment":"neutral","sentiment_score":-0.008112302049994469}],"sentiment":"neutral","sentiment_score":-0.008112302049994469,"channel":0,"num_words":1,"start":72.48,"end":72.98},{"sentences":[{"text":"Atell Australia.","start":73.735,"end":74.534996,"sentiment":"neutral","sentiment_score":-0.009194224141538143},{"text":"Is it?","start":74.534996,"end":75.095,"sentiment":"neutral","sentiment_score":-0.00608402444049716},{"text":"Okay.","start":75.095,"end":75.595,"sentiment":"neutral","sentiment_score":-0.010869856923818588}],"sentiment":"neutral","sentiment_score":-0.00828527081757784,"channel":1,"num_words":5,"start":73.735,"end":75.595},{"sentences":[{"text":"Airtel, India.","start":76.385,"end":77.365,"sentiment":"neutral","sentiment_score":-0.015032838098704815}],"sentiment":"neutral","sentiment_score":-0.015032838098704815,"channel":0,"num_words":2,"start":76.385,"end":77.365},{"sentences":[{"text":"Okay.","start":78.775,"end":79.095,"sentiment":"neutral","sentiment_score":-0.027047567069530487},{"text":"Can no.","start":79.095,"end":79.735,"sentiment":"neutral","sentiment_score":-0.09767557680606842},{"text":"You are Atell Australia contact.","start":79.735,"end":81.494995,"sentiment":"neutral","sentiment_score":-0.057687655091285706},{"text":"Is it?","start":81.494995,"end":82.235,"sentiment":"neutral","sentiment_score":-0.017352181021124125}],"sentiment":"neutral","sentiment_score":-0.05455413581803441,"channel":1,"num_words":10,"start":78.775,"end":82.235},{"sentences":[{"text":"Yeah.","start":82.784996,"end":83.185,"sentiment":"neutral","sentiment_score":0.007683116942644119},{"text":"That's correct.","start":83.185,"end":84.005,"sentiment":"neutral","sentiment_score":0.03250759467482567}],"sentiment":"neutral","sentiment_score":0.024232768764098484,"channel":0,"num_words":3,"start":82.784996,"end":84.005},{"sentences":[{"text":"Okay.","start":83.735,"end":84.235,"sentiment":"neutral","sentiment_score":0.016905011609196663},{"text":"Okay.","start":84.375,"end":84.775,"sentiment":"neutral","sentiment_score":-0.003825504332780838},{"text":"Sorry.","start":84.775,"end":85.175,"sentiment":"neutral","sentiment_score":-0.06472794711589813},{"text":"Sorry.","start":85.175,"end":85.494995,"sentiment":"neutral","sentiment_score":-0.046536609530448914},{"text":"Alright.","start":85.494995,"end":85.895,"sentiment":"neutral","sentiment_score":0.08973469585180283}],"sentiment":"neutral","sentiment_score":-0.001690070703625679,"channel":1,"num_words":5,"start":83.735,"end":85.895},{"sentences":[{"text":"Thank you.","start":85.895,"end":86.634995,"sentiment":"neutral","sentiment_score":0.2857622802257538},{"text":"Thanks.","start":86.775,"end":87.275,"sentiment":"neutral","sentiment_score":0.29287129640579224}],"sentiment":"neutral","sentiment_score":0.2881319522857666,"channel":1,"num_words":3,"start":85.895,"end":87.275},{"sentences":[{"text":"Okay.","start":87.025,"end":87.345,"sentiment":"neutral","sentiment_score":0.19893112778663635},{"text":"Thank you.","start":87.345,"end":87.905,"sentiment":"neutral","sentiment_score":0.3307620733976364},{"text":"Bye.","start":87.905,"end":88.405,"sentiment":"neutral","sentiment_score":0.12462998926639555}],"sentiment":"neutral","sentiment_score":0.2462713159620762,"channel":0,"num_words":4,"start":87.025,"end":88.405}]},"summary":{"result":"success","short":"The customer, Maureen, is calling Erto tech support because she took the same SIM for a month and then went back to Sydney. She is unable to receive SMSs and is unable to enable the SIM on the same SIM. The representative, Maureen, explains that they are not affiliated with Airtel in India and recommends the customer contact Airtel directly."},"intents":{"segments":[{"text":"So how do I enable that on the same SIM? Okay. I see.","start_word":74,"end_word":86,"intents":[{"intent":"Enable sms on sim","confidence_score":0.2281077}]},{"text":"But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account. Okay.","start_word":102,"end_word":147,"intents":[{"intent":"Contact airtel australia","confidence_score":0.08145144}]},{"text":"You are Atell Australia contact. Is it? Yeah.","start_word":162,"end_word":169,"intents":[{"intent":"Verify atell australia contact","confidence_score":0.010661989}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1660916805267334},{"text":"Good afternoon. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.366085410118103},{"text":"Hi, Maureen. My my number is 70930 Mhmm. 64205. So when I came to India on a family emergency, I have actually taken this same number. And then Okay. I have made use of this SIM there for a for a month, and then I've gone back to Sydney. But I'm Mhmm. expecting SMSes to come through regardless. So how do I enable that on the same SIM? Okay. I see. So you registered the number from India? Airtel Correct. India? Correct. Okay. Thanks for confirming. But since we are Airtel Australia, we only service Australian phone numbers.","start_word":16,"end_word":113,"sentiment":"neutral","sentiment_score":0.0002406091516604647},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":114,"end_word":130,"sentiment":"negative","sentiment_score":-0.40171706676483154},{"text":"So I suggest you contact them directly because they are the one who have your account. Okay. Okay. I called Mhmm. Atell Australia. Is it? Okay. Airtel, India. Okay. Can no. You are Atell Australia contact. Is it? Yeah. That's correct. Okay. Okay. Sorry. Sorry. Alright. Thank you. Thanks. Okay. Thank you. Bye.","start_word":131,"end_word":183,"sentiment":"neutral","sentiment_score":0.004579900298267603}],"average":{"sentiment":"neutral","sentiment_score":-0.0028187623922375665}}}}