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Raymond, we got one customer who is after snorm IP phone. I have got the SKU, which is d eight fifteen w b. D eight fifteen eight one five w b, b for bravo. So customer is after three IP phones. So what's the best price for this? He is based in Queensland. Mhmm. Three. Right. So what could be the best possible price for three units? Please go ahead. Yep. Been fine. The customer name is urgent. So okay. 17 dollar. But a free charge, like, above 500, there's no free charge. Right? Okay. Okay. I think I guess it's wrong. Mhmm. $17.0.50 cents. Best price would be $2.10. Right? Okay. Is there anything possibility that can we do it over? Because I was I wasn't aware of the freight charges. Okay. Because I thought the free charges, like, the like, it's free above $502.00 7. Okay. So we need three units in Queen's plan and will be delivered tomorrow. Right? Perfect. No worries. What I'll do, I'll write you email. I'll write you email with the customer details, and, yeah, you can proceed ahead with placing order. And you share me the invoice with them. Okay? Yeah. Alright. Yep. No worries. Thanks, Simon. Thank you so much, man. 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morning, Raymond. Ross here again. How are you? Can you hear me now? Hello.\n\nCan you hear me now, Raymond? Raymond, this is Ross from Techcom. How are you? I'm good. Raymond, we got one customer who is after snorm IP phone.\n\nI have got the SKU, which is d eight fifteen w b. D eight fifteen eight one five w b, b for bravo. So customer is after three IP phones. So what's the best price for this? He is based in Queensland.\n\nMhmm. Three. Right. So what could be the best possible price for three units? Please go ahead.\n\nYep. Been fine. The customer name is urgent. So okay. 17 dollar.\n\nBut a free charge, like, above 500, there's no free charge. Right? Okay. Okay. I think I guess it's wrong.\n\nMhmm. $17.0.50 cents. Best price would be $2.10. Right? Okay.\n\nIs there anything possibility that can we do it over? Because I was I wasn't aware of the freight charges. Okay. Because I thought the free charges, like, the like, it's free above $502.00 7. Okay.\n\nSo we need three units in Queen's plan and will be delivered tomorrow. Right? Perfect. No worries. What I'll do, I'll write you email.\n\nI'll write you email with the customer details, and, yeah, you can proceed ahead with placing order. And you share me the invoice with them. Okay? Yeah. Alright.\n\nYep. No worries. Thanks, Simon. Thank you so much, man. Yes, man.","paragraphs":[{"sentences":[{"text":"Good morning, Raymond.","start":5.8399997,"end":6.98,"sentiment":"positive","sentiment_score":0.3599991301695506},{"text":"Ross here again.","start":7.2,"end":8.32,"sentiment":"neutral","sentiment_score":0.2672050893306732},{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.17837143937746683},{"text":"Can you hear me now?","start":13.599999,"end":22.6175,"sentiment":"neutral","sentiment_score":-0.11670681983232498},{"text":"Hello.","start":34.75,"end":35.07,"sentiment":"neutral","sentiment_score":-0.01563352532684803}],"sentiment":"neutral","sentiment_score":0.1211706234763066,"num_words":15,"start":5.8399997,"end":35.07},{"sentences":[{"text":"Can you hear me now, Raymond?","start":35.07,"end":36.45,"sentiment":"neutral","sentiment_score":-0.015677330394585926},{"text":"Raymond, this is Ross from 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Good morning. Speaking. Hello? Can you speak up? I can't hear. Sorry. Can you speak near? I can't hear I can't hear too soft. Hello? Can you speak again? Yeah. Yeah. Yeah. Much better. Much better. Who who who am I talking to? Good, Ross. How are you? Oh, is that the what? Yep. Yeah. What was the yeah. We got stock for that. Yeah. I got stocks in yeah. I don't know. The nearest yeah. We can do it from Sydney and Brisbane because we have two each in the warehouse, in both warehouse. How many here? Three. Just three. Right? Yeah. $2.01 5 is the best price I can do with this quantity. $2.01 5. And give me a second. 215. I can actually, I can do it from so it's going to Queensland. Let's see. The unit going to Queensland is this one. Okay. So I can do 210, and the freight cost is $17.50 x. And they will get it tomorrow. Yeah. They'll get it tomorrow, the next business day. It's coming from mhmm. No. A thousand dollars, we don't have a free charge. So this is less than this is less than 1,000. This is only about 600 plus or 7 even the most 700. Okay. So the yeah. So airbag, $17.50. Yeah. 0.15¢. Give me a second. Yeah. Best Buy $2.10. Oh, sorry? Yeah. A thousand dollar is a free freight. This is less than a thousand dollars. Right? And, yeah, $17.50. Give me a second. Yeah. Yeah. Yeah. It's a thousand dollars. Okay. So yeah. Okay. So to what do I do? Give me a second. Yep. Okay. Let's do it. 207. Yeah. 200 and $2.00 7 for each unit, and the freight cost is $17.50. Okay. And the stock is in I'm wrong right now. If I can dispatch it today. So you need to let me know soon before 03:00. Yep. Okay. Okay. Send me a okay. Yeah. Send send me send the address. Yeah. Send me a email. All good. Thanks. You have a good day. You too. 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Good morning. Speaking. Hello? Can you speak up?\n\nI can't hear. Sorry. Can you speak near? I can't hear I can't hear too soft. Hello?\n\nCan you speak again? Yeah. Yeah. Yeah. Much better.\n\nMuch better. Who who who am I talking to? Good, Ross. How are you? Oh, is that the what?\n\nYep. Yeah. What was the yeah. We got stock for that. Yeah.\n\nI got stocks in yeah. I don't know. The nearest yeah. We can do it from Sydney and Brisbane because we have two each in the warehouse, in both warehouse. How many here?\n\nThree. Just three. Right? Yeah. $2.01 5 is the best price I can do with this quantity.\n\n$2.01 5. And give me a second. 215. I can actually, I can do it from so it's going to Queensland. Let's see.\n\nThe unit going to Queensland is this one. Okay. So I can do 210, and the freight cost is $17.50 x. And they will get it tomorrow. Yeah.\n\nThey'll get it tomorrow, the next business day. It's coming from mhmm. No. A thousand dollars, we don't have a free charge. So this is less than this is less than 1,000.\n\nThis is only about 600 plus or 7 even the most 700. Okay. So the yeah. So airbag, $17.50. Yeah.\n\n0.15¢. Give me a second. Yeah. Best Buy $2.10. Oh, sorry?\n\nYeah. A thousand dollar is a free freight. This is less than a thousand dollars. Right? And, yeah, $17.50.\n\nGive me a second. Yeah. Yeah. Yeah. It's a thousand dollars.\n\nOkay. So yeah. Okay. So to what do I do? Give me a second.\n\nYep. Okay. Let's do it. 207. Yeah.\n\n200 and $2.00 7 for each unit, and the freight cost is $17.50. Okay. And the stock is in I'm wrong right now. If I can dispatch it today. So you need to let me know soon before 03:00.\n\nYep. Okay. Okay. Send me a okay. Yeah.\n\nSend send me send the address. Yeah. Send me a email. All good. Thanks.\n\nYou have a good day. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.1504199206829071},{"text":"Good morning.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.2777794077992439},{"text":"Speaking.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.17673757672309875},{"text":"Hello?","start":10.16,"end":10.559999,"sentiment":"neutral","sentiment_score":0.014300611801445484},{"text":"Can you speak up?","start":10.559999,"end":11.28,"sentiment":"neutral","sentiment_score":-0.017686903942376375}],"sentiment":"neutral","sentiment_score":0.09180770100404818,"num_words":9,"start":3.04,"end":11.28},{"sentences":[{"text":"I can't hear.","start":11.28,"end":12.16,"sentiment":"neutral","sentiment_score":-0.27201200524965924},{"text":"Sorry.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":-0.26178067922592163},{"text":"Can you speak 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better.","start":38.120003,"end":38.940002,"sentiment":"neutral","sentiment_score":0.15030667185783386}],"sentiment":"neutral","sentiment_score":0.026706051598820422,"num_words":9,"start":29.08,"end":38.940002},{"sentences":[{"text":"Much better.","start":39.855,"end":40.495,"sentiment":"neutral","sentiment_score":0.15131992101669312},{"text":"Who who who am I talking to?","start":40.495,"end":42.515,"sentiment":"neutral","sentiment_score":0.026018806334052767},{"text":"Good, Ross.","start":47.135,"end":47.775,"sentiment":"neutral","sentiment_score":0.29800067842006683},{"text":"How are you?","start":47.775,"end":48.595,"sentiment":"neutral","sentiment_score":0.21025078992048898},{"text":"Oh, is that the what?","start":65.48,"end":66.885,"sentiment":"neutral","sentiment_score":0.01614199988543987}],"sentiment":"neutral","sentiment_score":0.09432816907371346,"num_words":19,"start":39.855,"end":66.885},{"sentences":[{"text":"Yep.","start":70.165,"end":70.665,"sentiment":"neutral","sentiment_score":0.023302219808101658},{"text":"Yeah.","start":78.565,"end":79.065,"sentiment":"neutral","sentiment_score":0.02619311772286892},{"text":"What was the yeah.","start":79.240005,"end":80.6,"sentiment":"neutral","sentiment_score":0.01948595978319645},{"text":"We got stock for that.","start":80.6,"end":81.9,"sentiment":"neutral","sentiment_score":0.018461093306541443},{"text":"Yeah.","start":93.0,"end":93.32,"sentiment":"neutral","sentiment_score":0.02353803254663944}],"sentiment":"neutral","sentiment_score":0.02027355631192525,"num_words":12,"start":70.165,"end":93.32},{"sentences":[{"text":"I got stocks in yeah.","start":93.32,"end":95.695,"sentiment":"neutral","sentiment_score":0.0002783920615911484},{"text":"I don't know.","start":95.695,"end":97.075005,"sentiment":"neutral","sentiment_score":-0.040644908944765724},{"text":"The nearest yeah.","start":97.135,"end":99.775,"sentiment":"neutral","sentiment_score":-0.005659426252047221},{"text":"We can do it from Sydney and Brisbane because we have two each in the warehouse, in both warehouse.","start":99.775,"end":108.02,"sentiment":"neutral","sentiment_score":0.016503696084806795},{"text":"How many here?","start":110.079994,"end":110.96,"sentiment":"neutral","sentiment_score":0.00745752640068531}],"sentiment":"neutral","sentiment_score":0.006012780591845512,"num_words":33,"start":93.32,"end":110.96},{"sentences":[{"text":"Three.","start":110.96,"end":111.2,"sentiment":"neutral","sentiment_score":0.006729680113494396},{"text":"Just three.","start":111.2,"end":111.68,"sentiment":"neutral","sentiment_score":0.006020776927471161},{"text":"Right?","start":111.68,"end":112.18,"sentiment":"neutral","sentiment_score":0.008048896677792072},{"text":"Yeah.","start":126.095,"end":126.495,"sentiment":"neutral","sentiment_score":0.03232169151306152},{"text":"$2.01 5 is the best price I can do with this quantity.","start":126.495,"end":129.395,"sentiment":"neutral","sentiment_score":0.03893611906096339}],"sentiment":"neutral","sentiment_score":0.030963250052403,"num_words":17,"start":110.96,"end":129.395},{"sentences":[{"text":"$2.01 5.","start":131.615,"end":132.915,"sentiment":"neutral","sentiment_score":0.011228952556848526},{"text":"And give me a second.","start":133.98001,"end":135.36,"sentiment":"neutral","sentiment_score":0.009072518162429332},{"text":"215.","start":146.505,"end":152.765,"sentiment":"neutral","sentiment_score":0.01010681688785553},{"text":"I can actually, I can do it from so it's going to Queensland.","start":155.46501,"end":166.09,"sentiment":"neutral","sentiment_score":0.02102257669545137},{"text":"Let's see.","start":179.70499,"end":180.605,"sentiment":"neutral","sentiment_score":0.050402041524648666}],"sentiment":"neutral","sentiment_score":0.019653256213211494,"num_words":23,"start":131.615,"end":180.605},{"sentences":[{"text":"The unit going to Queensland is this one.","start":192.68001,"end":203.625,"sentiment":"neutral","sentiment_score":0.020103578688576818},{"text":"Okay.","start":221.43,"end":221.93,"sentiment":"neutral","sentiment_score":0.0465705581009388},{"text":"So I can do 210, and the freight cost is $17.50 x.","start":222.39,"end":232.515,"sentiment":"neutral","sentiment_score":0.042396605014801025},{"text":"And they will get it tomorrow.","start":233.875,"end":236.055,"sentiment":"neutral","sentiment_score":0.03874666367967924},{"text":"Yeah.","start":236.435,"end":236.755,"sentiment":"neutral","sentiment_score":0.05283050984144211}],"sentiment":"neutral","sentiment_score":0.03576674784666726,"num_words":28,"start":192.68001,"end":236.755},{"sentences":[{"text":"They'll get it tomorrow, the next business day.","start":236.755,"end":239.655,"sentiment":"neutral","sentiment_score":0.0492811375297606},{"text":"It's coming from mhmm.","start":240.83499,"end":243.655,"sentiment":"neutral","sentiment_score":-0.030899216886609793},{"text":"No.","start":247.92,"end":248.42,"sentiment":"negative","sentiment_score":-0.4577726721763611},{"text":"A thousand dollars, we don't have a free charge.","start":248.48,"end":250.98,"sentiment":"negative","sentiment_score":-0.4549671808878581},{"text":"So this is less than this is less than 1,000.","start":252.95999,"end":255.51999,"sentiment":"neutral","sentiment_score":-0.2774063289165497}],"sentiment":"neutral","sentiment_score":-0.22049651114502922,"num_words":32,"start":236.755,"end":255.51999},{"sentences":[{"text":"This is only about 600 plus or 7 even the most 700.","start":255.51999,"end":260.255,"sentiment":"neutral","sentiment_score":-0.2799095871547858},{"text":"Okay.","start":261.035,"end":261.35498,"sentiment":"neutral","sentiment_score":-0.055947884917259216},{"text":"So the yeah.","start":261.35498,"end":264.395,"sentiment":"neutral","sentiment_score":-0.07453061221167445},{"text":"So airbag, $17.50.","start":264.395,"end":267.29498,"sentiment":"neutral","sentiment_score":0.00001529150176793337},{"text":"Yeah.","start":273.275,"end":273.675,"sentiment":"neutral","sentiment_score":0.010590237565338612}],"sentiment":"neutral","sentiment_score":-0.18139093276695348,"num_words":20,"start":255.51999,"end":273.675},{"sentences":[{"text":"0.15¢.","start":273.675,"end":274.975},{"text":"Give me a second.","start":279.54,"end":280.5,"sentiment":"neutral","sentiment_score":0.021543751005083323},{"text":"Yeah.","start":280.5,"end":280.82,"sentiment":"neutral","sentiment_score":0.04261855036020279},{"text":"Best Buy $2.10.","start":280.82,"end":281.96002,"sentiment":"neutral","sentiment_score":0.03993190204103788},{"text":"Oh, sorry?","start":288.90002,"end":289.72,"sentiment":"neutral","sentiment_score":-0.09002303332090378}],"sentiment":"neutral","sentiment_score":0.006854319386184216,"num_words":11,"start":273.675,"end":289.72},{"sentences":[{"text":"Yeah.","start":293.945,"end":294.345,"sentiment":"neutral","sentiment_score":-0.0412907600402832},{"text":"A thousand dollar is a free freight.","start":294.345,"end":296.205,"sentiment":"neutral","sentiment_score":-0.03196136546986444},{"text":"This is less than a thousand dollars.","start":296.82498,"end":298.685,"sentiment":"neutral","sentiment_score":-0.030710999720862935},{"text":"Right?","start":298.985,"end":299.485,"sentiment":"neutral","sentiment_score":-0.02045949175953865},{"text":"And, yeah, $17.50.","start":300.505,"end":303.005,"sentiment":"neutral","sentiment_score":-0.021978441004951794}],"sentiment":"neutral","sentiment_score":-0.02981011216577731,"num_words":19,"start":293.945,"end":303.005},{"sentences":[{"text":"Give me a second.","start":305.11,"end":306.16998,"sentiment":"neutral","sentiment_score":-0.013948843348771334},{"text":"Yeah.","start":306.87,"end":307.37,"sentiment":"neutral","sentiment_score":-0.003925250843167305},{"text":"Yeah.","start":314.94998,"end":315.19,"sentiment":"neutral","sentiment_score":-0.04097534716129303},{"text":"Yeah.","start":315.19,"end":315.59,"sentiment":"neutral","sentiment_score":-0.0667697936296463},{"text":"It's a thousand dollars.","start":315.59,"end":316.875,"sentiment":"neutral","sentiment_score":-0.055976539850234985}],"sentiment":"neutral","sentiment_score":-0.03557926585728472,"num_words":11,"start":305.11,"end":316.875},{"sentences":[{"text":"Okay.","start":317.515,"end":318.015,"sentiment":"neutral","sentiment_score":-0.007430959492921829},{"text":"So yeah.","start":318.875,"end":323.915,"sentiment":"neutral","sentiment_score":0.003157217986881733},{"text":"Okay.","start":323.915,"end":324.315,"sentiment":"neutral","sentiment_score":-0.001581357792019844},{"text":"So to what do I do?","start":324.315,"end":328.175,"sentiment":"neutral","sentiment_score":-0.007725316875924666},{"text":"Give me a second.","start":330.955,"end":332.015,"sentiment":"neutral","sentiment_score":0.011288447072729468}],"sentiment":"neutral","sentiment_score":-0.000278285305414881,"num_words":14,"start":317.515,"end":332.015},{"sentences":[{"text":"Yep.","start":350.86502,"end":351.36502,"sentiment":"neutral","sentiment_score":0.03956250846385956},{"text":"Okay.","start":351.665,"end":351.98502,"sentiment":"neutral","sentiment_score":0.03780516982078552},{"text":"Let's do it.","start":351.98502,"end":352.545,"sentiment":"neutral","sentiment_score":0.025447058180967968},{"text":"207.","start":352.545,"end":353.52502,"sentiment":"neutral","sentiment_score":0.008154556155204773},{"text":"Yeah.","start":356.30502,"end":356.70502,"sentiment":"neutral","sentiment_score":0.015348337590694427}],"sentiment":"neutral","sentiment_score":0.025315963796206882,"num_words":7,"start":350.86502,"end":356.70502},{"sentences":[{"text":"200 and $2.00 7 for each unit, and the freight cost is $17.50.","start":356.70502,"end":361.32,"sentiment":"neutral","sentiment_score":0.007576310004179294},{"text":"Okay.","start":365.08002,"end":365.58002,"sentiment":"neutral","sentiment_score":0.022166745737195015},{"text":"And the stock is in I'm wrong right now.","start":365.88,"end":369.42,"sentiment":"neutral","sentiment_score":-0.05621557103263007},{"text":"If I can dispatch it today.","start":376.965,"end":378.585,"sentiment":"neutral","sentiment_score":0.02963313863923152},{"text":"So you need to let me know soon before 03:00.","start":378.645,"end":382.345,"sentiment":"neutral","sentiment_score":0.003612344153225422}],"sentiment":"neutral","sentiment_score":-0.0043938228239615755,"num_words":39,"start":356.70502,"end":382.345},{"sentences":[{"text":"Yep.","start":388.72498,"end":389.04,"sentiment":"neutral","sentiment_score":0.13524094223976135},{"text":"Okay.","start":394.24002,"end":394.64,"sentiment":"neutral","sentiment_score":0.035372234880924225},{"text":"Okay.","start":394.64,"end":395.04,"sentiment":"neutral","sentiment_score":0.03725028038024902},{"text":"Send me a okay.","start":395.04,"end":397.7769,"sentiment":"neutral","sentiment_score":0.05757307633757591},{"text":"Yeah.","start":397.7769,"end":398.17688,"sentiment":"neutral","sentiment_score":0.04120147228240967}],"sentiment":"neutral","sentiment_score":0.05991965439170599,"num_words":8,"start":388.72498,"end":398.17688},{"sentences":[{"text":"Send send me send the address.","start":398.17688,"end":400.11688,"sentiment":"neutral","sentiment_score":0.037869540974497795},{"text":"Yeah.","start":400.25687,"end":400.4969,"sentiment":"neutral","sentiment_score":0.05100571364164352},{"text":"Send me a email.","start":400.4969,"end":401.5569,"sentiment":"neutral","sentiment_score":0.05480799451470375},{"text":"All good.","start":401.7769,"end":402.51688,"sentiment":"neutral","sentiment_score":0.27772754430770874},{"text":"Thanks.","start":402.73688,"end":403.23688,"sentiment":"neutral","sentiment_score":0.24138548970222473}],"sentiment":"neutral","sentiment_score":0.09244967970464911,"num_words":14,"start":398.17688,"end":403.23688},{"sentences":[{"text":"You have a good day.","start":405.29688,"end":406.01688,"sentiment":"positive","sentiment_score":0.5962703406810761},{"text":"You too.","start":406.01688,"end":406.41687,"sentiment":"neutral","sentiment_score":0.22525344043970108},{"text":"Bye.","start":406.41687,"end":406.91687,"sentiment":"neutral","sentiment_score":0.0894135981798172}],"sentiment":"positive","sentiment_score":0.44015902280807495,"num_words":8,"start":405.29688,"end":406.91687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Good morning. Speaking.\n\nChannel 0: Good morning, Raymond. Ross here again. How are you?\n\nChannel 1: Hello? Can you speak up? I can't hear. Sorry.\n\nChannel 0: Can you hear me\n\nChannel 1: Can you speak near? I can't hear I can't hear too soft. Hello?\n\nChannel 0: now?\n\nChannel 1: Can you speak again?\n\nChannel 0: Hello. Can you hear me now, Raymond?\n\nChannel 1: Yeah. Yeah. Yeah. Much better. Much better.\n\nWho who who am I talking to?\n\nChannel 0: Raymond, this is Ross from Techcom. How are you?\n\nChannel 1: Good, Ross. How are you?\n\nChannel 0: I'm good. Raymond, we got one customer who is after snorm IP phone. I have got the SKU, which is d eight fifteen w b.\n\nChannel 1: Oh, is that the what?\n\nChannel 0: D eight\n\nChannel 1: Yep.\n\nChannel 0: fifteen eight one five w b, b for bravo.\n\nChannel 1: Yeah. What was the yeah. We got stock for that.\n\nChannel 0: So customer is after three IP phones. So what's the best price for this? He is based in Queensland.\n\nChannel 1: Yeah. I got stocks in yeah. I don't know. The nearest yeah. We can do it from Sydney and Brisbane because we have two each in the warehouse, in both warehouse.\n\nHow many here? Three. Just three. Right?\n\nChannel 0: Mhmm. Three. Right. So what could be the best possible price for three units?\n\nChannel 1: Yeah. $2.01 5 is the best price I can do with this quantity. $2.01 5. And give me a second.\n\nChannel 0: Please go ahead.\n\nChannel 1: 215. I can actually, I can do it from so it's going to Queensland.\n\nChannel 0: Yep. Been fine.\n\nChannel 1: Let's see. The unit going to Queensland is this one.\n\nChannel 0: The customer name is urgent. So\n\nChannel 1: Okay.\n\nChannel 0: okay.\n\nChannel 1: So I can do 210, and the freight cost is $17.50 x. And they will get\n\nChannel 0: 17\n\nChannel 1: it\n\nChannel 0: dollar.\n\nChannel 1: tomorrow. Yeah. They'll get it tomorrow, the next business day.\n\nChannel 0: But\n\nChannel 1: It's coming from mhmm.\n\nChannel 0: a free charge, like, above 500, there's no free charge. Right?\n\nChannel 1: No. A thousand dollars, we don't have a free charge. So\n\nChannel 0: Okay.\n\nChannel 1: this is less than this is less than 1,000. This is only about 600 plus or 7 even the most 700.\n\nChannel 0: Okay. I\n\nChannel 1: Okay.\n\nChannel 0: think\n\nChannel 1: So\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: guess it's wrong. Mhmm.\n\nChannel 1: yeah. So airbag, $17.50.\n\nChannel 0: $17.0.50\n\nChannel 1: Yeah. 0.15¢.\n\nChannel 0: cents. Best price would be $2.10. Right?\n\nChannel 1: Give me a second. Yeah. Best Buy $2.10.\n\nChannel 0: Okay. Is there anything possibility that can we do it over? Because\n\nChannel 1: Oh,\n\nChannel 0: I\n\nChannel 1: sorry?\n\nChannel 0: was I wasn't aware of the freight charges.\n\nChannel 1: Yeah. A thousand dollar is a free freight. This is less than a thousand dollars. Right? And, yeah, $17.50.\n\nGive me a second. Yeah.\n\nChannel 0: Okay. Because I thought the free charges, like, the like, it's free above $502.00\n\nChannel 1: Yeah. Yeah. It's a thousand dollars. Okay. So yeah.\n\nOkay. So to what do I do? Give me a second. Yep. Okay.\n\nLet's do it. 207.\n\nChannel 0: 7.\n\nChannel 1: Yeah. 200 and $2.00 7 for each unit, and the freight cost is $17.50.\n\nChannel 0: Okay.\n\nChannel 1: Okay. And the stock is in I'm wrong right now.\n\nChannel 0: So we need three units in Queen's plan and will be delivered tomorrow. Right?\n\nChannel 1: If I can dispatch it today. So you need to let me know soon before\n\nChannel 0: Perfect.\n\nChannel 1: 03:00.\n\nChannel 0: No worries. What I'll do, I'll write you email. I'll write you email with the customer details,\n\nChannel 1: Yep.\n\nChannel 0: and, yeah, you can proceed ahead with placing order. And\n\nChannel 1: Okay.\n\nChannel 0: you share\n\nChannel 1: Okay.\n\nChannel 0: me\n\nChannel 1: Send\n\nChannel 0: the\n\nChannel 1: me a\n\nChannel 0: invoice with them.\n\nChannel 1: okay. Yeah. Send send me send the address. Yeah. Send me a email.\n\nChannel 0: Okay? Yeah.\n\nChannel 1: All good.\n\nChannel 0: Alright.\n\nChannel 1: Thanks.\n\nChannel 0: Yep. No worries. Thanks, Simon. Thank you so much, man.\n\nChannel 1: You have a good day. You too. Bye.\n\nChannel 0: Yes, man.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.1504199206829071},{"text":"Good morning.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.2777794077992439},{"text":"Speaking.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.17673757672309875}],"sentiment":"neutral","sentiment_score":0.22067907825112343,"channel":1,"num_words":4,"start":3.04,"end":4.26},{"sentences":[{"text":"Good morning, Raymond.","start":5.8399997,"end":6.98,"sentiment":"positive","sentiment_score":0.3599991301695506},{"text":"Ross here again.","start":7.2,"end":8.32,"sentiment":"neutral","sentiment_score":0.2672050893306732},{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.17837143937746683}],"sentiment":"neutral","sentiment_score":0.26852521962589687,"channel":0,"num_words":9,"start":5.8399997,"end":9.139999},{"sentences":[{"text":"Hello?","start":10.16,"end":10.559999,"sentiment":"neutral","sentiment_score":0.014300611801445484},{"text":"Can you speak up?","start":10.559999,"end":11.28,"sentiment":"neutral","sentiment_score":-0.017686903942376375},{"text":"I can't hear.","start":11.28,"end":12.16,"sentiment":"neutral","sentiment_score":-0.27201200524965924},{"text":"Sorry.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":-0.26178067922592163}],"sentiment":"neutral","sentiment_score":-0.12602929988255104,"channel":1,"num_words":9,"start":10.16,"end":12.66},{"sentences":[{"text":"Can you hear me","start":13.599999,"end":14.705,"sentiment":"neutral","sentiment_score":-0.1337372250854969}],"sentiment":"neutral","sentiment_score":-0.1337372250854969,"channel":0,"num_words":4,"start":13.599999,"end":14.705},{"sentences":[{"text":"Can you speak near?","start":17.155,"end":18.615,"sentiment":"neutral","sentiment_score":-0.10275237448513508},{"text":"I can't hear I can't hear too soft.","start":18.755001,"end":21.335,"sentiment":"neutral","sentiment_score":-0.26341490261256695},{"text":"Hello?","start":21.795,"end":22.295,"sentiment":"neutral","sentiment_score":-0.04362643510103226}],"sentiment":"neutral","sentiment_score":-0.19707347338016218,"channel":1,"num_words":13,"start":17.155,"end":22.295},{"sentences":[{"text":"now?","start":22.1175,"end":22.6175,"sentiment":"neutral","sentiment_score":-0.0485851988196373}],"sentiment":"neutral","sentiment_score":-0.0485851988196373,"channel":0,"num_words":1,"start":22.1175,"end":22.6175},{"sentences":[{"text":"Can you speak again?","start":29.08,"end":30.220001,"sentiment":"neutral","sentiment_score":-0.03804506827145815}],"sentiment":"neutral","sentiment_score":-0.03804506827145815,"channel":1,"num_words":4,"start":29.08,"end":30.220001},{"sentences":[{"text":"Hello.","start":34.75,"end":35.07,"sentiment":"neutral","sentiment_score":-0.01563352532684803},{"text":"Can you hear me now, Raymond?","start":35.07,"end":36.45,"sentiment":"neutral","sentiment_score":-0.015677330394585926}],"sentiment":"neutral","sentiment_score":-0.015671072527766228,"channel":0,"num_words":7,"start":34.75,"end":36.45},{"sentences":[{"text":"Yeah.","start":37.16,"end":37.4,"sentiment":"neutral","sentiment_score":0.00781008880585432},{"text":"Yeah.","start":37.4,"end":37.56,"sentiment":"neutral","sentiment_score":0.02815942279994488},{"text":"Yeah.","start":37.56,"end":38.06,"sentiment":"neutral","sentiment_score":0.055951882153749466},{"text":"Much better.","start":38.120003,"end":38.940002,"sentiment":"neutral","sentiment_score":0.15030667185783386},{"text":"Much better.","start":39.855,"end":40.495,"sentiment":"neutral","sentiment_score":0.15131992101669312}],"sentiment":"neutral","sentiment_score":0.09931065421551466,"channel":1,"num_words":7,"start":37.16,"end":40.495},{"sentences":[{"text":"Who who who am I talking to?","start":40.495,"end":42.515,"sentiment":"neutral","sentiment_score":0.026018806334052767}],"sentiment":"neutral","sentiment_score":0.026018806334052767,"channel":1,"num_words":7,"start":40.495,"end":42.515},{"sentences":[{"text":"Raymond, this is Ross from Techcom.","start":43.585,"end":45.745,"sentiment":"neutral","sentiment_score":0.1038681057592233},{"text":"How are you?","start":45.745,"end":46.485,"sentiment":"neutral","sentiment_score":0.12237741549809773}],"sentiment":"neutral","sentiment_score":0.11003787567218144,"channel":0,"num_words":9,"start":43.585,"end":46.485},{"sentences":[{"text":"Good, 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tomorrow.","start":371.415,"end":375.015,"sentiment":"neutral","sentiment_score":0.02780917716714052},{"text":"Right?","start":375.015,"end":375.515,"sentiment":"neutral","sentiment_score":0.03978195041418075}],"sentiment":"neutral","sentiment_score":0.028664375256214823,"channel":0,"num_words":14,"start":371.415,"end":375.515},{"sentences":[{"text":"If I can dispatch it today.","start":376.965,"end":378.585,"sentiment":"neutral","sentiment_score":0.02963313863923152},{"text":"So you need to let me know soon before","start":378.645,"end":381.54498,"sentiment":"neutral","sentiment_score":0.00019804284804397158}],"sentiment":"neutral","sentiment_score":0.011972081164518993,"channel":1,"num_words":15,"start":376.965,"end":381.54498},{"sentences":[{"text":"Perfect.","start":381.255,"end":381.73502,"sentiment":"neutral","sentiment_score":0.02536160498857498}],"sentiment":"neutral","sentiment_score":0.02536160498857498,"channel":0,"num_words":1,"start":381.255,"end":381.73502},{"sentences":[{"text":"03:00.","start":381.60498,"end":382.345,"sentiment":"neutral","sentiment_score":0.034341055899858475}],"sentiment":"neutral","sentiment_score":0.034341055899858475,"channel":1,"num_words":1,"start":381.60498,"end":382.345},{"sentences":[{"text":"No worries.","start":381.73502,"end":382.21503,"sentiment":"neutral","sentiment_score":0.10869801044464111},{"text":"What I'll do, I'll write you email.","start":382.21503,"end":385.51,"sentiment":"neutral","sentiment_score":0.11337459619556155},{"text":"I'll write you email with the customer details,","start":385.65002,"end":387.99002,"sentiment":"neutral","sentiment_score":0.12480400409549475}],"sentiment":"neutral","sentiment_score":0.11820295453071594,"channel":0,"num_words":17,"start":381.73502,"end":387.99002},{"sentences":[{"text":"Yep.","start":388.72498,"end":389.04,"sentiment":"neutral","sentiment_score":0.13524094223976135}],"sentiment":"neutral","sentiment_score":0.13524094223976135,"channel":1,"num_words":1,"start":388.72498,"end":389.04},{"sentences":[{"text":"and, yeah, you can proceed ahead with placing 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a","start":395.2,"end":395.61002,"sentiment":"neutral","sentiment_score":0.06504244729876518}],"sentiment":"neutral","sentiment_score":0.06504244729876518,"channel":1,"num_words":2,"start":395.2,"end":395.61002},{"sentences":[{"text":"invoice with them.","start":395.41,"end":396.47,"sentiment":"neutral","sentiment_score":0.031816878666480385}],"sentiment":"neutral","sentiment_score":0.031816878666480385,"channel":0,"num_words":3,"start":395.41,"end":396.47},{"sentences":[{"text":"okay.","start":397.29688,"end":397.7769,"sentiment":"neutral","sentiment_score":0.049133121967315674},{"text":"Yeah.","start":397.7769,"end":398.17688,"sentiment":"neutral","sentiment_score":0.04120147228240967},{"text":"Send send me send the address.","start":398.17688,"end":400.11688,"sentiment":"neutral","sentiment_score":0.037869540974497795},{"text":"Yeah.","start":400.25687,"end":400.4969,"sentiment":"neutral","sentiment_score":0.05100571364164352},{"text":"Send me a 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good.","start":401.7769,"end":402.51688,"sentiment":"neutral","sentiment_score":0.27772754430770874}],"sentiment":"neutral","sentiment_score":0.27772754430770874,"channel":1,"num_words":2,"start":401.7769,"end":402.51688},{"sentences":[{"text":"Alright.","start":402.445,"end":402.945,"sentiment":"neutral","sentiment_score":0.3326672315597534}],"sentiment":"neutral","sentiment_score":0.3326672315597534,"channel":0,"num_words":1,"start":402.445,"end":402.945},{"sentences":[{"text":"Thanks.","start":402.73688,"end":403.23688,"sentiment":"neutral","sentiment_score":0.24138548970222473}],"sentiment":"neutral","sentiment_score":0.24138548970222473,"channel":1,"num_words":1,"start":402.73688,"end":403.23688},{"sentences":[{"text":"Yep.","start":403.005,"end":403.32498,"sentiment":"neutral","sentiment_score":0.16496029496192932},{"text":"No worries.","start":403.32498,"end":403.725,"sentiment":"positive","sentiment_score":0.3400368392467499},{"text":"Thanks, Simon.","start":403.725,"end":404.365,"sentiment":"positive","sentiment_score":0.47144079208374023},{"text":"Thank you so much, man.","start":404.365,"end":405.505,"sentiment":"positive","sentiment_score":0.7054843425750732}],"sentiment":"positive","sentiment_score":0.5315337270498276,"channel":0,"num_words":10,"start":403.005,"end":405.505},{"sentences":[{"text":"You have a good day.","start":405.29688,"end":406.01688,"sentiment":"positive","sentiment_score":0.5962703406810761},{"text":"You too.","start":406.01688,"end":406.41687,"sentiment":"neutral","sentiment_score":0.22525344043970108},{"text":"Bye.","start":406.41687,"end":406.91687,"sentiment":"neutral","sentiment_score":0.0894135981798172}],"sentiment":"positive","sentiment_score":0.44015902280807495,"channel":1,"num_words":8,"start":405.29688,"end":406.91687},{"sentences":[{"text":"Yes, man.","start":406.845,"end":407.59195,"sentiment":"neutral","sentiment_score":0.17996419593691823}],"sentiment":"neutral","sentiment_score":0.17996419593691823,"channel":0,"num_words":2,"start":406.845,"end":407.59195}]},"summary":{"result":"success","short":"A representative from Techcom, Ross, calls to discuss a customer's request for three IP phone units. He provides the customer's details and freight costs, and offers a price of $2.10 for each unit. Ross suggests sending an email with customer details and a request for an invoice. The call ends with Ross thanking Ross and wishing him a good day."},"intents":{"segments":[{"text":"So airbag, $17.50. $17.0.50 Yeah.","start_word":350,"end_word":354,"intents":[{"intent":"Order airbag","confidence_score":0.024929399}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Speaking.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.2084677517414093},{"text":"Good morning, Raymond.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.3579270839691162},{"text":"Ross here again. How are you? Hello? Can you speak up? I can't hear. Sorry. Can you hear me Can you speak near? I can't hear I can't hear too soft. Hello? now? Can you speak again? Hello. Can you hear me now, Raymond? Yeah. Yeah. Yeah. Much better. Much better. Who who who am I talking to? Raymond, this is Ross from Techcom. How are you? Good, Ross. How are you? I'm good. Raymond, we got one customer who is after snorm IP phone. I have got the SKU, which is d eight fifteen w b. Oh, is that the what? D eight Yep. fifteen eight one five w b, b for bravo. Yeah. What was the yeah. We got stock for that. So customer is after three IP phones. So what's the best price for this? He is based in Queensland. Yeah. I got stocks in yeah. I don't know. The nearest yeah. We can do it from Sydney and Brisbane because we have two each in the warehouse, in both warehouse. How many here? Three. Just three. Right? Mhmm. Three. Right. So what could be the best possible price for three units? Yeah. $2.01 5 is the best price I can do with this quantity. $2.01 5. And give me a second. Please go ahead. 215. I can actually, I can do it from so it's going to Queensland. Yep. Been fine. Let's see. The unit going to Queensland is this one. The customer name is urgent. So Okay. okay. So I can do 210, and the freight cost is $17.50 x. And they will get 17 it dollar. tomorrow. Yeah. They'll get it tomorrow, the next business day. But It's coming from mhmm. a free charge, like, above 500, there's no free charge. Right?","start_word":7,"end_word":304,"sentiment":"neutral","sentiment_score":0.017370698048464403},{"text":"No. A thousand dollars, we don't have a free charge.","start_word":305,"end_word":314,"sentiment":"negative","sentiment_score":-0.4544593691825866},{"text":"So Okay. this is less than this is less than 1,000. This is only about 600 plus or 7 even the most 700. Okay. I Okay. think So I the guess it's wrong. Mhmm. yeah. So airbag, $17.50. $17.0.50 Yeah. 0.15<unk>. cents. Best price would be $2.10. Right? Give me a second. Yeah. Best Buy $2.10. Okay. Is there anything possibility that can we do it over? Because Oh, I sorry? was I wasn't aware of the freight charges. Yeah. A thousand dollar is a free freight. This is less than a thousand dollars. Right? And, yeah, $17.50. Give me a second. Yeah. Okay. Because I thought the free charges, like, the like, it's free above $502.00 Yeah. Yeah. It's a thousand dollars. Okay. So yeah. Okay. So to what do I do? Give me a second. Yep. Okay. Let's do it. 207. 7. Yeah. 200 and $2.00 7 for each unit, and the freight cost is $17.50. Okay. Okay. And the stock is in I'm wrong right now. So we need three units in Queen's plan and will be delivered tomorrow. Right? If I can dispatch it today. So you need to let me know soon before Perfect. 03:00. No worries. What I'll do, I'll write you email. I'll write you email with the customer details, Yep. and, yeah, you can proceed ahead with placing order. And Okay. you share Okay. me Send the me a invoice with them. okay. Yeah. Send send me send the address. Yeah. Send me a email. Okay? Yeah. All good. Alright.","start_word":315,"end_word":574,"sentiment":"neutral","sentiment_score":-0.007241326849907637},{"text":"Thanks.","start_word":574,"end_word":575,"sentiment":"positive","sentiment_score":0.38978737592697144},{"text":"Yep. No worries.","start_word":575,"end_word":578,"sentiment":"neutral","sentiment_score":0.2043777108192444},{"text":"Thanks, Simon. Thank you so much, man. You have a good day.","start_word":578,"end_word":590,"sentiment":"positive","sentiment_score":0.6074802875518799},{"text":"You too. Bye.","start_word":590,"end_word":593,"sentiment":"neutral","sentiment_score":0.23208782076835632},{"text":"Yes, man.","start_word":592,"end_word":593,"sentiment":"positive","sentiment_score":0.3845333456993103}],"average":{"sentiment":"neutral","sentiment_score":0.01852638270259571}}}}