{"metadata":{"transaction_key":"deprecated","request_id":"01a0e5d5-ed65-74c2-8756-df14b217f0fb","sha256":"acce17dc63c264e67efcc5058f11c046ae2a6462bd621a52981a83cbfc087cbc","created":"2026-09-28T02:26:38.547Z","duration":35.99994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":113,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":129,"output_tokens":129},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":129,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. ATI tech support. Yeah. From Australia. Okay. Is that number from Australia? Yeah. Well, you're gonna you're gonna have to call India, unfortunately. No. No. A different company. Thank you.","confidence":0.98657227,"words":[{"word":"good","start":0.71999997,"end":0.96,"confidence":0.96240234,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.43656960129737854},{"word":"afternoon","start":0.96,"end":1.4399999,"confidence":0.99121094,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.32161498069763184},{"word":"ati","start":1.4399999,"end":1.8399999,"confidence":0.7026367,"punctuated_word":"ATI","sentiment":"neutral","sentiment_score":0.30586135387420654},{"word":"tech","start":1.8399999,"end":2.0,"confidence":0.9819336,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3338649272918701},{"word":"support","start":2.0,"end":2.5,"confidence":0.8918457,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.23963594436645508},{"word":"yeah","start":11.12,"end":11.62,"confidence":0.9042969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0013736598193645475},{"word":"from","start":12.08,"end":12.32,"confidence":0.7631836,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.007042878307402134},{"word":"australia","start":12.32,"end":12.82,"confidence":0.93603516,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.0008188425563275814},{"word":"okay","start":20.545,"end":20.865,"confidence":0.9135742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.022714324295520782},{"word":"is","start":20.865,"end":21.025,"confidence":0.99316406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.017490869387984276},{"word":"that","start":21.025,"end":21.185,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04144388437271118},{"word":"number","start":21.185,"end":21.425,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.026136819273233417},{"word":"from","start":21.425,"end":21.664999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0183152686804533},{"word":"australia","start":21.664999,"end":22.164999,"confidence":1.0,"punctuated_word":"Australia?","sentiment":"neutral","sentiment_score":-0.0248872023075819},{"word":"yeah","start":25.345,"end":25.664999,"confidence":0.96606445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11789827048778534},{"word":"well","start":25.664999,"end":25.824999,"confidence":0.94970703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.21774455904960632},{"word":"you're","start":25.824999,"end":25.904999,"confidence":0.86865234,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.26807016134262085},{"word":"gonna","start":25.904999,"end":26.145,"confidence":0.7573242,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.2960227131843567},{"word":"you're","start":26.145,"end":26.384998,"confidence":0.98657227,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.29866501688957214},{"word":"gonna","start":26.384998,"end":26.625,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.3311022222042084},{"word":"have","start":26.625,"end":26.785,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3080926239490509},{"word":"to","start":26.785,"end":26.864998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3101882040500641},{"word":"call","start":26.864998,"end":27.105,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3023855984210968},{"word":"india","start":27.105,"end":27.505,"confidence":0.97509766,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.3241482377052307},{"word":"unfortunately","start":27.505,"end":28.005,"confidence":0.9926758,"punctuated_word":"unfortunately.","sentiment":"negative","sentiment_score":-0.3930283784866333},{"word":"no","start":30.554937,"end":31.054937,"confidence":0.81689453,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3284459412097931},{"word":"no","start":31.914938,"end":32.154938,"confidence":0.91796875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.31373244524002075},{"word":"a","start":32.154938,"end":32.314938,"confidence":0.5756836,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.227007657289505},{"word":"different","start":32.314938,"end":32.634937,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.19237378239631653},{"word":"company","start":32.634937,"end":33.134937,"confidence":0.9970703,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.21323691308498385},{"word":"thank","start":35.034935,"end":35.274937,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1470797210931778},{"word":"you","start":35.274937,"end":35.774937,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.10265858471393584}],"paragraphs":{"transcript":"\nGood afternoon. ATI tech support. Yeah. From Australia. Okay.\n\nIs that number from Australia? Yeah. Well, you're gonna you're gonna have to call India, unfortunately. No. No.\n\nA different company. Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3790922909975052},{"text":"ATI tech support.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.29312074184417725},{"text":"Yeah.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.0013736598193645475},{"text":"From Australia.","start":12.08,"end":12.82,"sentiment":"neutral","sentiment_score":-0.003930860431864858},{"text":"Okay.","start":20.545,"end":20.865,"sentiment":"neutral","sentiment_score":-0.022714324295520782}],"sentiment":"neutral","sentiment_score":0.17870493579862845,"num_words":9,"start":0.71999997,"end":20.865},{"sentences":[{"text":"Is that number from Australia?","start":20.865,"end":22.164999,"sentiment":"neutral","sentiment_score":-0.025654808804392814},{"text":"Yeah.","start":25.345,"end":25.664999,"sentiment":"neutral","sentiment_score":-0.11789827048778534},{"text":"Well, you're gonna you're gonna have to call India, unfortunately.","start":25.664999,"end":28.005,"sentiment":"neutral","sentiment_score":-0.304944771528244},{"text":"No.","start":30.554937,"end":31.054937,"sentiment":"neutral","sentiment_score":-0.3284459412097931},{"text":"No.","start":31.914938,"end":32.154938,"sentiment":"neutral","sentiment_score":-0.31373244524002075}],"sentiment":"neutral","sentiment_score":-0.2187665786801113,"num_words":18,"start":20.865,"end":32.154938},{"sentences":[{"text":"A different company.","start":32.154938,"end":33.134937,"sentiment":"neutral","sentiment_score":-0.21087278425693512},{"text":"Thank you.","start":35.034935,"end":35.774937,"sentiment":"neutral","sentiment_score":0.12486915290355682}],"sentiment":"neutral","sentiment_score":-0.07657600939273834,"num_words":5,"start":32.154938,"end":35.774937}]}}]},{"alternatives":[{"transcript":"Good afternoon. I'm Ritu, and I'm calling from Australia. I have a Airtel SIM, prepaid SIM here with me, And that Airtel SIM had an annual charge, which expired in July. No. That's an Indian number. You can't guide me on that? Okay. Oh, okay. Thanks for nothing.","confidence":0.9980469,"words":[{"word":"good","start":3.76,"end":4.0,"confidence":0.98291016,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2937939763069153},{"word":"afternoon","start":4.0,"end":4.5,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2196047306060791},{"word":"i'm","start":4.72,"end":5.12,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06535960733890533},{"word":"ritu","start":5.12,"end":5.6,"confidence":0.913737,"punctuated_word":"Ritu,","sentiment":"neutral","sentiment_score":0.0756496787071228},{"word":"and","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029249394312500954},{"word":"i'm","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04919298738241196},{"word":"calling","start":6.0,"end":6.3999996,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.04515103995800018},{"word":"from","start":6.3999996,"end":6.7999997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.052597831934690475},{"word":"australia","start":6.7999997,"end":7.2999997,"confidence":0.9995117,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.06143853813409805},{"word":"i","start":8.8,"end":9.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00834490917623043},{"word":"have","start":9.04,"end":9.36,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.008739788085222244},{"word":"a","start":9.36,"end":9.76,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0100582055747509},{"word":"airtel","start":9.76,"end":10.26,"confidence":0.9791667,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.009682325646281242},{"word":"sim","start":10.559999,"end":11.059999,"confidence":0.7116699,"punctuated_word":"SIM,","sentiment":"neutral","sentiment_score":0.003495468758046627},{"word":"prepaid","start":11.759999,"end":12.259999,"confidence":0.98291016,"punctuated_word":"prepaid","sentiment":"neutral","sentiment_score":-0.0002479664981365204},{"word":"sim","start":12.4,"end":12.799999,"confidence":0.9980469,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.002389715053141117},{"word":"here","start":12.799999,"end":13.12,"confidence":0.72265625,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0013277176767587662},{"word":"with","start":13.12,"end":13.44,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004359513521194458},{"word":"me","start":13.44,"end":13.94,"confidence":0.74438477,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.000534615246579051},{"word":"and","start":14.625,"end":14.945001,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03082812950015068},{"word":"that","start":14.945001,"end":15.425,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10333436727523804},{"word":"airtel","start":15.425,"end":15.925,"confidence":0.98128253,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.06487120687961578},{"word":"sim","start":16.065,"end":16.545,"confidence":1.0,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.07848022878170013},{"word":"had","start":16.545,"end":16.785,"confidence":0.99609375,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1437382996082306},{"word":"an","start":16.785,"end":17.105,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.10169055312871932},{"word":"annual","start":17.105,"end":17.605,"confidence":1.0,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":-0.10239575803279875},{"word":"charge","start":17.745,"end":18.225,"confidence":0.74609375,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.09431888163089752},{"word":"which","start":18.225,"end":18.725,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.11950933188199996},{"word":"expired","start":18.785,"end":19.285,"confidence":0.99902344,"punctuated_word":"expired","sentiment":"neutral","sentiment_score":-0.13490234315395355},{"word":"in","start":19.425,"end":19.745,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14946284890174866},{"word":"july","start":19.745,"end":20.245,"confidence":0.99853516,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.1108425185084343},{"word":"no","start":23.744999,"end":23.985,"confidence":0.8166504,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3013609051704407},{"word":"that's","start":23.985,"end":24.305,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2585538625717163},{"word":"an","start":24.305,"end":24.545,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2586798071861267},{"word":"indian","start":24.545,"end":24.945,"confidence":1.0,"punctuated_word":"Indian","sentiment":"negative","sentiment_score":-0.433243066072464},{"word":"number","start":24.945,"end":25.445,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.25800690054893494},{"word":"you","start":29.084875,"end":29.404875,"confidence":0.98828125,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4361584484577179},{"word":"can't","start":29.404875,"end":29.804874,"confidence":0.8737793,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.34041786193847656},{"word":"guide","start":29.804874,"end":30.044874,"confidence":0.9980469,"punctuated_word":"guide","sentiment":"neutral","sentiment_score":-0.3327091336250305},{"word":"me","start":30.044874,"end":30.284874,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.23206785321235657},{"word":"on","start":30.284874,"end":30.444874,"confidence":0.99121094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.24069614708423617},{"word":"that","start":30.444874,"end":30.944874,"confidence":0.99316406,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.27583637833595276},{"word":"okay","start":32.204876,"end":32.704876,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.18024326860904696},{"word":"oh","start":33.884872,"end":34.044876,"confidence":0.7854004,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.025044381618499756},{"word":"okay","start":34.044876,"end":34.544876,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.00368131510913372},{"word":"thanks","start":34.684875,"end":35.004875,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.24851550161838531},{"word":"for","start":35.004875,"end":35.164875,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19382819533348083},{"word":"nothing","start":35.164875,"end":35.664875,"confidence":0.9289551,"punctuated_word":"nothing.","sentiment":"neutral","sentiment_score":0.14291569590568542}],"paragraphs":{"transcript":"\nGood afternoon. I'm Ritu, and I'm calling from Australia. I have a Airtel SIM, prepaid SIM here with me, And that Airtel SIM had an annual charge, which expired in July. No. That's an Indian number.\n\nYou can't guide me on that? Okay. Oh, okay. Thanks for nothing.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":3.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.2566993534564972},{"text":"I'm Ritu, and I'm calling from Australia.","start":4.72,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.054091296823961396},{"text":"I have a Airtel SIM, prepaid SIM here with me, And that Airtel SIM had an annual charge, which expired in July.","start":8.8,"end":20.245,"sentiment":"neutral","sentiment_score":-0.054412028974514796},{"text":"No.","start":23.744999,"end":23.985,"sentiment":"neutral","sentiment_score":-0.3013609051704407},{"text":"That's an Indian number.","start":23.985,"end":25.445,"sentiment":"neutral","sentiment_score":-0.3021209090948105}],"sentiment":"neutral","sentiment_score":-0.05041309428634122,"num_words":36,"start":3.76,"end":25.445},{"sentences":[{"text":"You can't guide me on that?","start":29.084875,"end":30.944874,"sentiment":"neutral","sentiment_score":-0.30964763710896176},{"text":"Okay.","start":32.204876,"end":32.704876,"sentiment":"neutral","sentiment_score":-0.18024326860904696},{"text":"Oh, okay.","start":33.884872,"end":34.544876,"sentiment":"neutral","sentiment_score":-0.014362848363816738},{"text":"Thanks for nothing.","start":34.684875,"end":35.664875,"sentiment":"neutral","sentiment_score":0.19508646428585052}],"sentiment":"neutral","sentiment_score":-0.1234662829277416,"num_words":12,"start":29.084875,"end":35.664875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. ATI tech support.\n\nChannel 1: Good afternoon. I'm Ritu, and I'm calling from Australia. I have a Airtel SIM,\n\nChannel 0: Yeah.\n\nChannel 1: prepaid\n\nChannel 0: From Australia.\n\nChannel 1: SIM here with me, And that Airtel SIM had an annual charge, which expired in July.\n\nChannel 0: Okay. Is that number from Australia?\n\nChannel 1: No. That's an Indian number.\n\nChannel 0: Yeah. Well, you're gonna you're gonna have to call India, unfortunately.\n\nChannel 1: You can't guide me on that?\n\nChannel 0: No. No. A\n\nChannel 1: Okay.\n\nChannel 0: different company.\n\nChannel 1: Oh, okay. Thanks for\n\nChannel 0: Thank\n\nChannel 1: nothing.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3790922909975052},{"text":"ATI tech support.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.29312074184417725}],"sentiment":"neutral","sentiment_score":0.3275093615055084,"channel":0,"num_words":5,"start":0.71999997,"end":2.5},{"sentences":[{"text":"Good afternoon.","start":3.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.2566993534564972},{"text":"I'm Ritu, and I'm calling from Australia.","start":4.72,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.054091296823961396},{"text":"I have a Airtel SIM,","start":8.8,"end":11.059999,"sentiment":"neutral","sentiment_score":0.00806413944810629}],"sentiment":"neutral","sentiment_score":0.06659703442294683,"channel":1,"num_words":14,"start":3.76,"end":11.059999},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.0013736598193645475}],"sentiment":"neutral","sentiment_score":0.0013736598193645475,"channel":0,"num_words":1,"start":11.12,"end":11.62},{"sentences":[{"text":"prepaid","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.0002479664981365204}],"sentiment":"neutral","sentiment_score":-0.0002479664981365204,"channel":1,"num_words":1,"start":11.759999,"end":12.259999},{"sentences":[{"text":"From Australia.","start":12.08,"end":12.82,"sentiment":"neutral","sentiment_score":-0.003930860431864858}],"sentiment":"neutral","sentiment_score":-0.003930860431864858,"channel":0,"num_words":2,"start":12.08,"end":12.82},{"sentences":[{"text":"SIM here with me, And that Airtel SIM had an annual charge, which expired in July.","start":12.4,"end":20.245,"sentiment":"neutral","sentiment_score":-0.07732108551135752}],"sentiment":"neutral","sentiment_score":-0.07732108551135752,"channel":1,"num_words":16,"start":12.4,"end":20.245},{"sentences":[{"text":"Okay.","start":20.545,"end":20.865,"sentiment":"neutral","sentiment_score":-0.022714324295520782},{"text":"Is that number from Australia?","start":20.865,"end":22.164999,"sentiment":"neutral","sentiment_score":-0.025654808804392814}],"sentiment":"neutral","sentiment_score":-0.025164728052914143,"channel":0,"num_words":6,"start":20.545,"end":22.164999},{"sentences":[{"text":"No.","start":23.744999,"end":23.985,"sentiment":"neutral","sentiment_score":-0.3013609051704407},{"text":"That's an Indian number.","start":23.985,"end":25.445,"sentiment":"neutral","sentiment_score":-0.3021209090948105}],"sentiment":"neutral","sentiment_score":-0.3019689083099365,"channel":1,"num_words":5,"start":23.744999,"end":25.445},{"sentences":[{"text":"Yeah.","start":25.345,"end":25.664999,"sentiment":"neutral","sentiment_score":-0.11789827048778534},{"text":"Well, you're gonna you're gonna have to call India, unfortunately.","start":25.664999,"end":28.005,"sentiment":"neutral","sentiment_score":-0.304944771528244}],"sentiment":"neutral","sentiment_score":-0.28794054416092957,"channel":0,"num_words":11,"start":25.345,"end":28.005},{"sentences":[{"text":"You can't guide me on that?","start":29.084875,"end":30.944874,"sentiment":"neutral","sentiment_score":-0.30964763710896176}],"sentiment":"neutral","sentiment_score":-0.30964763710896176,"channel":1,"num_words":6,"start":29.084875,"end":30.944874},{"sentences":[{"text":"No.","start":30.554937,"end":31.054937,"sentiment":"neutral","sentiment_score":-0.3284459412097931},{"text":"No.","start":31.914938,"end":32.154938,"sentiment":"neutral","sentiment_score":-0.31373244524002075},{"text":"A","start":32.154938,"end":32.314938,"sentiment":"neutral","sentiment_score":-0.227007657289505}],"sentiment":"neutral","sentiment_score":-0.28972868124643963,"channel":0,"num_words":3,"start":30.554937,"end":32.314938},{"sentences":[{"text":"Okay.","start":32.204876,"end":32.704876,"sentiment":"neutral","sentiment_score":-0.18024326860904696}],"sentiment":"neutral","sentiment_score":-0.18024326860904696,"channel":1,"num_words":1,"start":32.204876,"end":32.704876},{"sentences":[{"text":"different company.","start":32.314938,"end":33.134937,"sentiment":"neutral","sentiment_score":-0.20280534774065018}],"sentiment":"neutral","sentiment_score":-0.20280534774065018,"channel":0,"num_words":2,"start":32.314938,"end":33.134937},{"sentences":[{"text":"Oh, okay.","start":33.884872,"end":34.544876,"sentiment":"neutral","sentiment_score":-0.014362848363816738},{"text":"Thanks for","start":34.684875,"end":35.164875,"sentiment":"neutral","sentiment_score":0.22117184847593307}],"sentiment":"neutral","sentiment_score":0.10340450005605817,"channel":1,"num_words":4,"start":33.884872,"end":35.164875},{"sentences":[{"text":"Thank","start":35.034935,"end":35.274937,"sentiment":"neutral","sentiment_score":0.1470797210931778}],"sentiment":"neutral","sentiment_score":0.1470797210931778,"channel":0,"num_words":1,"start":35.034935,"end":35.274937},{"sentences":[{"text":"nothing.","start":35.164875,"end":35.664875,"sentiment":"neutral","sentiment_score":0.14291569590568542}],"sentiment":"neutral","sentiment_score":0.14291569590568542,"channel":1,"num_words":1,"start":35.164875,"end":35.664875},{"sentences":[{"text":"you.","start":35.274937,"end":35.774937,"sentiment":"neutral","sentiment_score":0.10265858471393584}],"sentiment":"neutral","sentiment_score":0.10265858471393584,"channel":0,"num_words":1,"start":35.274937,"end":35.774937}]},"summary":{"result":"success","short":"The customer, Ritu from Australia, calls ATI tech support regarding an Airtel SIM that had an annual charge that has already expired in July. The agent, Ritu, informs the agent that the customer needs to call India and the agent cannot guide him on that. The call ends with the agent thanking the customer."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.35993319749832153},{"text":"ATI tech support. Good afternoon. I'm Ritu, and I'm calling from Australia. I have a Airtel SIM, Yeah. prepaid From Australia. SIM here with me, And that Airtel SIM had an annual charge, which expired in July. Okay. Is that number from Australia? No. That's an Indian number. Yeah. Well, you're gonna you're gonna have to call India, unfortunately. You can't guide me on that? No. No. A Okay. different company. Oh, okay. Thanks for Thank nothing. you.","start_word":2,"end_word":79,"sentiment":"neutral","sentiment_score":-0.09068768471479416}],"average":{"sentiment":"neutral","sentiment_score":-0.08020812041999757}}}}