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My name is Mary. How can I help you today? Yeah. Hi, Sesh.\n\nOkay. So is there already a preset up Internet? Okay. So we'll have your application. Okay.\n\nOne moment. Okay. So we'll put your application on hold. And if in any case, there is no no Internet... Okay.\n\nWell, thank you so much for letting us know about that, Sush. I'll take note of that on my end, and we'll wait for your reply... I mean, your call if in any case. Thank you, and have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel accounts department.","start":0.64,"end":2.82,"sentiment":"positive","sentiment_score":0.6054942096982684},{"text":"My name is Mary.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.5221675261855125},{"text":"How can I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.4967779815196991},{"text":"Yeah.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.01375657320022583},{"text":"Hi, Sesh.","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":0.01405104249715805}],"sentiment":"positive","sentiment_score":0.46748280599713327,"num_words":20,"start":0.64,"end":10.5},{"sentences":[{"text":"Okay.","start":26.154999,"end":26.634998,"sentiment":"neutral","sentiment_score":-0.02750241756439209},{"text":"So is there already a preset up Internet?","start":26.634998,"end":29.7,"sentiment":"neutral","sentiment_score":-0.01557657029479742},{"text":"Okay.","start":39.760002,"end":40.260002,"sentiment":"neutral","sentiment_score":0.012219183146953584},{"text":"So we'll have your application.","start":40.56,"end":42.9,"sentiment":"neutral","sentiment_score":-0.00021816790103912337},{"text":"Okay.","start":54.215,"end":54.535,"sentiment":"neutral","sentiment_score":0.009198450483381748}],"sentiment":"neutral","sentiment_score":-0.008236761612351984,"num_words":16,"start":26.154999,"end":54.535},{"sentences":[{"text":"One moment.","start":54.535,"end":55.275,"sentiment":"neutral","sentiment_score":0.004659171216189861},{"text":"Okay.","start":63.66,"end":64.06,"sentiment":"neutral","sentiment_score":0.0137130506336689},{"text":"So we'll put your application on hold.","start":64.06,"end":66.78,"sentiment":"neutral","sentiment_score":0.016175743458526477},{"text":"And if in any case, there is no no Internet...","start":66.78,"end":70.704994,"sentiment":"neutral","sentiment_score":-0.025067116739228366},{"text":"Okay.","start":76.604996,"end":77.104996,"sentiment":"neutral","sentiment_score":0.09020184725522996}],"sentiment":"neutral","sentiment_score":-0.0011527487076818937,"num_words":21,"start":54.535,"end":77.104996},{"sentences":[{"text":"Well, thank you so much for letting us know about that, Sush.","start":77.16499,"end":80.545,"sentiment":"positive","sentiment_score":0.4347545901934306},{"text":"I'll take note of that on my end, and we'll wait for your reply...","start":81.11694,"end":84.31694,"sentiment":"neutral","sentiment_score":0.12561161337154253},{"text":"I mean, your call if in any case.","start":84.31694,"end":86.41694,"sentiment":"neutral","sentiment_score":0.17087752185761929},{"text":"Thank you, and have a great day.","start":86.55694,"end":88.17694,"sentiment":"positive","sentiment_score":0.5197769020284925},{"text":"Bye bye.","start":88.87694,"end":89.61694,"sentiment":"positive","sentiment_score":0.33868926763534546}],"sentiment":"neutral","sentiment_score":0.29438266729892687,"num_words":43,"start":77.16499,"end":89.61694}]}}]},{"alternatives":[{"transcript":"Hi, Mary. This is. I was speaking to you earlier. Yeah. I was just talking to the property manager. Looks like there is some confusion. Just looks like there is already Internet at the place. So we might have to put my application on hold, please. Yeah. Yeah. Yeah. It looks like that. So I'm just talking to the property manager, so I thought I'll just let you know that immediately. That's why I was mentioning to you. There is already device, everything in the garage. I could see the device and everything, but I didn't know how to set it up. But now looks like it's already there. Hold. Yeah. Yes. Yes. So I'll confirm whether it is working or not or if I have any troubles with that or if I need to change, then I will reach out to you. Yeah. Yeah. Yeah. Thank you so much. Absolutely. Absolutely. You two have a good one. Thank you. 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Mary. This is. I was speaking to you earlier. Yeah. I was just talking to the property manager.\n\nLooks like there is some confusion. Just looks like there is already Internet at the place. So we might have to put my application on hold, please. Yeah. Yeah.\n\nYeah. It looks like that. So I'm just talking to the property manager, so I thought I'll just let you know that immediately. That's why I was mentioning to you. There is already device, everything in the garage.\n\nI could see the device and everything, but I didn't know how to set it up. But now looks like it's already there. Hold. Yeah. Yes.\n\nYes. So I'll confirm whether it is working or not or if I have any troubles with that or if I need to change, then I will reach out to you. Yeah. Yeah. Yeah.\n\nThank you so much. Absolutely. Absolutely. You two have a good one. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":5.68,"end":6.24,"sentiment":"neutral","sentiment_score":0.04734470695257187},{"text":"This is.","start":6.24,"end":7.06,"sentiment":"neutral","sentiment_score":0.026677786372601986},{"text":"I was speaking to you earlier.","start":7.2799997,"end":8.66,"sentiment":"neutral","sentiment_score":0.02069856474796931},{"text":"Yeah.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.013220446184277534},{"text":"I was just talking to the property manager.","start":11.679999,"end":13.92,"sentiment":"neutral","sentiment_score":-0.04783160239458084}],"sentiment":"neutral","sentiment_score":-0.006507204747513721,"num_words":19,"start":5.68,"end":13.92},{"sentences":[{"text":"Looks like there is some confusion.","start":13.92,"end":15.665,"sentiment":"neutral","sentiment_score":-0.22677205006281534},{"text":"Just looks like there is already Internet at the place.","start":16.045,"end":20.225,"sentiment":"neutral","sentiment_score":-0.196613310277462},{"text":"So we might have to put my application on hold, please.","start":20.685001,"end":24.465,"sentiment":"neutral","sentiment_score":-0.1325714114037427},{"text":"Yeah.","start":30.98,"end":31.22,"sentiment":"neutral","sentiment_score":-0.004386168904602528},{"text":"Yeah.","start":31.22,"end":31.46,"sentiment":"neutral","sentiment_score":0.0012315046042203903}],"sentiment":"neutral","sentiment_score":-0.16511053768596773,"num_words":29,"start":13.92,"end":31.46},{"sentences":[{"text":"Yeah.","start":31.46,"end":31.579998,"sentiment":"neutral","sentiment_score":0.008530308492481709},{"text":"It looks like that.","start":31.579998,"end":32.5,"sentiment":"neutral","sentiment_score":0.01065442617982626},{"text":"So I'm just talking to the property manager, so I thought I'll just let you know that immediately.","start":32.5,"end":37.48,"sentiment":"neutral","sentiment_score":0.023495443786183994},{"text":"That's why I was mentioning to you.","start":41.315002,"end":42.675,"sentiment":"neutral","sentiment_score":-0.004418015435606192},{"text":"There is already device, everything in the garage.","start":42.675,"end":44.755,"sentiment":"neutral","sentiment_score":-0.028190421871840954}],"sentiment":"neutral","sentiment_score":0.005726750482608622,"num_words":38,"start":31.46,"end":44.755},{"sentences":[{"text":"I could see the device and everything, but I didn't know how to set it up.","start":44.755,"end":48.355,"sentiment":"neutral","sentiment_score":-0.03672117879614234},{"text":"But now looks like it's already there.","start":48.355,"end":51.015,"sentiment":"neutral","sentiment_score":-0.05422296534691538},{"text":"Hold.","start":66.909996,"end":67.409996,"sentiment":"neutral","sentiment_score":-0.0016325358301401138},{"text":"Yeah.","start":67.47,"end":67.97,"sentiment":"neutral","sentiment_score":0.002531571313738823},{"text":"Yes.","start":68.924995,"end":69.165,"sentiment":"neutral","sentiment_score":0.02794915810227394}],"sentiment":"neutral","sentiment_score":-0.03608659325310817,"num_words":26,"start":44.755,"end":69.165},{"sentences":[{"text":"Yes.","start":69.165,"end":69.564995,"sentiment":"neutral","sentiment_score":0.02958708442747593},{"text":"So I'll confirm whether it is working or not or if I have any troubles with that or if I need to change, then I will reach out to you.","start":69.564995,"end":76.064995,"sentiment":"neutral","sentiment_score":-0.06914627645164728},{"text":"Yeah.","start":81.005,"end":81.325,"sentiment":"neutral","sentiment_score":0.1858462393283844},{"text":"Yeah.","start":81.325,"end":81.825,"sentiment":"neutral","sentiment_score":0.09362225234508514},{"text":"Yeah.","start":84.62694,"end":85.02694,"sentiment":"neutral","sentiment_score":0.08187878876924515}],"sentiment":"neutral","sentiment_score":-0.0495133508435067,"num_words":34,"start":69.165,"end":85.02694},{"sentences":[{"text":"Thank you so much.","start":85.02694,"end":86.08694,"sentiment":"positive","sentiment_score":0.3411562889814377},{"text":"Absolutely.","start":87.02694,"end":87.52694,"sentiment":"positive","sentiment_score":0.494870126247406},{"text":"Absolutely.","start":87.74694,"end":88.24694,"sentiment":"neutral","sentiment_score":0.3297297954559326},{"text":"You two have a good one.","start":88.466934,"end":89.42694,"sentiment":"positive","sentiment_score":0.35072168707847595},{"text":"Thank you.","start":89.42694,"end":89.98694,"sentiment":"positive","sentiment_score":0.4008414000272751}],"sentiment":"positive","sentiment_score":0.3639455714396068,"num_words":14,"start":85.02694,"end":89.98694},{"sentences":[{"text":"Bye.","start":89.98694,"end":90.48694,"sentiment":"neutral","sentiment_score":0.15538039803504944}],"sentiment":"neutral","sentiment_score":0.15538039803504944,"num_words":1,"start":89.98694,"end":90.48694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel accounts department. My name is Mary. How can I help you today?\n\nChannel 1: Hi, Mary. This is. I was speaking to you earlier.\n\nChannel 0: Yeah. Hi, Sesh.\n\nChannel 1: Yeah. I was just talking to the property manager. Looks like there is some confusion. Just looks like there is already Internet at the place. So we might have to put my application on hold, please.\n\nChannel 0: Okay. So is there already a preset up Internet?\n\nChannel 1: Yeah. Yeah. Yeah. It looks like that. So I'm just talking to the property manager, so I thought I'll just let you know that immediately.\n\nChannel 0: Okay. So we'll\n\nChannel 1: That's\n\nChannel 0: have\n\nChannel 1: why\n\nChannel 0: your\n\nChannel 1: I was mentioning to\n\nChannel 0: application.\n\nChannel 1: you. There is already device, everything in the garage. I could see the device and everything, but I didn't know how to set it up. But now looks like it's already there.\n\nChannel 0: Okay. One moment. Okay. So we'll put your application on hold. And\n\nChannel 1: Hold.\n\nChannel 0: if in\n\nChannel 1: Yeah.\n\nChannel 0: any case,\n\nChannel 1: Yes. Yes.\n\nChannel 0: there is\n\nChannel 1: So\n\nChannel 0: no\n\nChannel 1: I'll\n\nChannel 0: no\n\nChannel 1: confirm\n\nChannel 0: Internet...\n\nChannel 1: whether it is working or not or if I have any troubles with that or if I need to change, then I will reach out to you.\n\nChannel 0: Okay. Well, thank you so much for letting us know about that, Sush.\n\nChannel 1: Yeah.\n\nChannel 0: I'll take\n\nChannel 1: Yeah.\n\nChannel 0: note of that on my end, and we'll wait for your reply... I mean,\n\nChannel 1: Yeah.\n\nChannel 0: your call\n\nChannel 1: Thank you\n\nChannel 0: if\n\nChannel 1: so\n\nChannel 0: in\n\nChannel 1: much.\n\nChannel 0: any case. Thank you, and\n\nChannel 1: Absolutely.\n\nChannel 0: have a great day.\n\nChannel 1: Absolutely. You two have\n\nChannel 0: Bye\n\nChannel 1: a good\n\nChannel 0: bye.\n\nChannel 1: one. Thank you. 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accounts department to inquire about their internet at their property. The representative informs the customer that there is already internet at the property and puts their application on hold, advising them to contact the property manager if they encounter any issues. The representative takes note of the customer's concern and promises to follow up."},"intents":{"segments":[{"text":"Thank you for calling Airtel accounts department. My name is Mary. How can I help you today? Hi, Mary.","start_word":1,"end_word":19,"intents":[{"intent":"Call airtel accounts","confidence_score":0.0024825614}]},{"text":"So is there already a preset up Internet? Yeah. Yeah. Yeah.","start_word":67,"end_word":77,"intents":[{"intent":"Confirm internet setup","confidence_score":0.044845995}]},{"text":"So we'll put your application on hold. And Hold. if in Yeah. any case, Yes. Yes. there is So no I'll no confirm Internet... whether it is working or not or if I have any troubles with that or if I need to change, then I will reach out to you. Okay.","start_word":148,"end_word":199,"intents":[{"intent":"Transfer call","confidence_score":0.00045257423}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel accounts department. My name is Mary. How can I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.5512580871582031},{"text":"Hi, Mary. This is. I was speaking to you earlier. Yeah. Hi, Sesh. Yeah. I was just talking to the property manager. Looks like there is some confusion. Just looks like there is already Internet at the place. So we might have to put my application on hold, please. Okay. So is there already a preset up Internet? Yeah. Yeah. Yeah. It looks like that. So I'm just talking to the property manager, so I thought I'll just let you know that immediately. Okay. So we'll That's have why your I was mentioning to application. you. There is already device, everything in the garage. I could see the device and everything, but I didn't know how to set it up. But now looks like it's already there. Okay. One moment. Okay. So we'll put your application on hold. And Hold. if in Yeah. any case, Yes. Yes. there is So no I'll no confirm Internet... whether it is working or not or if I have any troubles with that or if I need to change, then I will reach out to you. Okay.","start_word":17,"end_word":199,"sentiment":"neutral","sentiment_score":-0.03669453784823418},{"text":"Well, thank you so much for letting us know about that, Sush.","start_word":200,"end_word":211,"sentiment":"positive","sentiment_score":0.4284263849258423},{"text":"Yeah. I'll take Yeah. note of that on my end, and we'll wait for your reply... I mean, Yeah. your call Thank you if so in much. any case.","start_word":212,"end_word":240,"sentiment":"neutral","sentiment_score":0.16741757094860077},{"text":"Thank you, and Absolutely. have a great day.","start_word":241,"end_word":248,"sentiment":"positive","sentiment_score":0.5212286710739136},{"text":"Absolutely.","start_word":249,"end_word":249,"sentiment":"neutral","sentiment_score":0.3297297954559326},{"text":"You two have Bye a good bye.","start_word":250,"end_word":256,"sentiment":"positive","sentiment_score":0.3616046607494354},{"text":"one.","start_word":257,"end_word":257,"sentiment":"neutral","sentiment_score":0.25168508291244507},{"text":"Thank you.","start_word":258,"end_word":259,"sentiment":"positive","sentiment_score":0.3910724818706513},{"text":"Bye.","start_word":260,"end_word":260,"sentiment":"neutral","sentiment_score":0.2066245079040527}],"average":{"sentiment":"neutral","sentiment_score":0.08238537055401762}}}}