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Good morning. This is Marie from Erto tech support. How can I assist you today? Sorry.\n\nIndian Airtel? Airtel India? No. It's a different company. This is Airtel Australia only.\n\nNo. We only service Australian phone numbers. Okay. I see. But, yeah, unfortunately, we only service the strong phone numbers.\n\nWe are unable to resolve that issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. No. We do not have their customer support number as well as we're not connected with them. We are a reseller, but only on Australia.\n\nWe are a reseller as well. Airtel reseller. Yeah. SIM card SIM card Internet, but only within Australia only. Vodafone.\n\nYeah. But, yep, provide, Australian phone numbers only. Mhmm. Melbourne. Actually, our office is not yet open.\n\nWe do not have a physical store yet. Yeah. Yeah. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.14459699392318726},{"text":"Good morning.","start":0.79999995,"end":1.52,"sentiment":"positive","sentiment_score":0.4501263499259949},{"text":"This is Marie from Erto tech support.","start":1.52,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4340806135109493},{"text":"How can I assist you today?","start":4.56,"end":6.02,"sentiment":"positive","sentiment_score":0.46375539402167004},{"text":"Sorry.","start":13.745001,"end":14.225,"sentiment":"neutral","sentiment_score":-0.03159263730049133}],"sentiment":"positive","sentiment_score":0.40202080677537355,"num_words":17,"start":0.39999998,"end":14.225},{"sentences":[{"text":"Indian Airtel?","start":14.225,"end":15.205,"sentiment":"neutral","sentiment_score":-0.01379870530217886},{"text":"Airtel India?","start":15.345,"end":16.165,"sentiment":"neutral","sentiment_score":-0.010998825542628765},{"text":"No.","start":20.625,"end":20.945,"sentiment":"neutral","sentiment_score":-0.11960887908935548},{"text":"It's a different company.","start":20.945,"end":22.325,"sentiment":"neutral","sentiment_score":-0.06099364720284939},{"text":"This is Airtel Australia only.","start":22.945,"end":25.365,"sentiment":"neutral","sentiment_score":-0.050233051925897595}],"sentiment":"neutral","sentiment_score":-0.047453127801418304,"num_words":14,"start":14.225,"end":25.365},{"sentences":[{"text":"No.","start":31.35,"end":31.75,"sentiment":"neutral","sentiment_score":-0.0971733182668686},{"text":"We only service Australian phone numbers.","start":31.75,"end":34.09,"sentiment":"neutral","sentiment_score":-0.08137898767987888},{"text":"Okay.","start":51.815,"end":52.215,"sentiment":"neutral","sentiment_score":-0.036375537514686584},{"text":"I 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them.","start":73.685,"end":78.505,"sentiment":"neutral","sentiment_score":-0.16751720570027828},{"text":"We are a reseller, but only on Australia.","start":87.01,"end":90.229996,"sentiment":"neutral","sentiment_score":-0.04167004371993244}],"sentiment":"neutral","sentiment_score":-0.26497026037291754,"num_words":56,"start":57.600002,"end":90.229996},{"sentences":[{"text":"We are a reseller as well.","start":94.13,"end":96.47,"sentiment":"neutral","sentiment_score":-0.021029064742227394},{"text":"Airtel reseller.","start":97.695,"end":98.915,"sentiment":"neutral","sentiment_score":-0.017477624118328094},{"text":"Yeah.","start":99.055,"end":99.555,"sentiment":"neutral","sentiment_score":-0.013036122545599936},{"text":"SIM card SIM card Internet, but only within Australia only.","start":100.655,"end":106.275,"sentiment":"neutral","sentiment_score":-0.018253609910607337},{"text":"Vodafone.","start":118.58,"end":119.08,"sentiment":"neutral","sentiment_score":-0.013702898286283016}],"sentiment":"neutral","sentiment_score":-0.018520237831398844,"num_words":20,"start":94.13,"end":119.08},{"sentences":[{"text":"Yeah.","start":122.1,"end":122.6,"sentiment":"neutral","sentiment_score":-0.007946256548166275},{"text":"But, yep, provide, Australian phone numbers only.","start":123.235,"end":127.795,"sentiment":"neutral","sentiment_score":-0.015754715406468937},{"text":"Mhmm.","start":127.795,"end":128.295,"sentiment":"neutral","sentiment_score":-0.0067705148831009865},{"text":"Melbourne.","start":135.715,"end":136.215,"sentiment":"neutral","sentiment_score":-0.00940991472452879},{"text":"Actually, our office is not yet 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My name is Mohammad Kimani. Is this the same Airtel as Indian Airtel or it's different company? Is it the Airtel India or is it a separate company? So if I give you one Indian number, can you look into it or no? Okay. Because I have a general query. I have a Indian mobile number with the data thingy and all that, and I'm flying to China on the weekend. So I just wanted to know if I have international roaming inbuilt on that number or not. And do you guys have a SIM for Airtel in Australia? No. No. I'm saying, like, when you say Airtel Australia, what what what company are you collaborated with? Which which service provider? Sorry. Who you are what? A reseller of what? Reseller of what? Yeah. I'm in Australia right now. I'm asking so you are selling which SIM card for which brand? Telstra or Vodafone or Optus? Which one? You are selling Vodafone? Okay. And then So where are you by? Is this Sydney or Melbourne? Where? Melbourne. And what's your physical address? You will have a physical store. Okay. That's fine. Thank you so much for your help. 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My name is Mohammad Kimani. Is this the same Airtel as Indian Airtel or it's different company? Is it the Airtel India or is it a separate company? So if I give you one Indian number, can you look into it or no?\n\nOkay. Because I have a general query. I have a Indian mobile number with the data thingy and all that, and I'm flying to China on the weekend. So I just wanted to know if I have international roaming inbuilt on that number or not. And do you guys have a SIM for Airtel in Australia?\n\nNo. No. I'm saying, like, when you say Airtel Australia, what what what company are you collaborated with? Which which service provider? Sorry.\n\nWho you are what? A reseller of what? Reseller of what? Yeah. I'm in Australia right now.\n\nI'm asking so you are selling which SIM card for which brand? Telstra or Vodafone or Optus? Which one? You are selling Vodafone? Okay.\n\nAnd then So where are you by? Is this Sydney or Melbourne? Where? Melbourne. And what's your physical address?\n\nYou will have a physical store. Okay. That's fine. Thank you so much for your help. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.017452724277973175},{"text":"My name is Mohammad Kimani.","start":7.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.02165653705596924},{"text":"Is this the same Airtel as Indian Airtel or it's different company?","start":9.2,"end":12.465,"sentiment":"neutral","sentiment_score":-0.006000340411749979},{"text":"Is it the Airtel India or is it a separate company?","start":12.465,"end":19.445,"sentiment":"neutral","sentiment_score":-0.018019965426488357},{"text":"So if I give you one Indian number, can you look into it or no?","start":26.945,"end":33.22,"sentiment":"neutral","sentiment_score":-0.03557874734203021}],"sentiment":"neutral","sentiment_score":-0.015412943300113759,"num_words":44,"start":6.8799996,"end":33.22},{"sentences":[{"text":"Okay.","start":35.8,"end":36.12,"sentiment":"neutral","sentiment_score":-0.012882398441433908},{"text":"Because I have 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saying, like, when you say Airtel Australia, what what what company are you collaborated with?","start":77.354996,"end":83.354996,"sentiment":"neutral","sentiment_score":-0.0541317795868963},{"text":"Which which service provider?","start":83.354996,"end":85.19,"sentiment":"neutral","sentiment_score":-0.031759876757860184},{"text":"Sorry.","start":91.65,"end":91.97,"sentiment":"neutral","sentiment_score":-0.05738291144371033}],"sentiment":"neutral","sentiment_score":-0.06241181541396224,"num_words":23,"start":76.955,"end":91.97},{"sentences":[{"text":"Who you are what?","start":91.97,"end":92.95,"sentiment":"neutral","sentiment_score":-0.0430744718760252},{"text":"A reseller of what?","start":95.009995,"end":98.63,"sentiment":"neutral","sentiment_score":-0.018191776238381863},{"text":"Reseller of what?","start":100.155,"end":106.635,"sentiment":"neutral","sentiment_score":-0.009369310146818558},{"text":"Yeah.","start":106.635,"end":106.955,"sentiment":"neutral","sentiment_score":-0.007859433069825172},{"text":"I'm in Australia right now.","start":106.955,"end":108.315,"sentiment":"neutral","sentiment_score":-0.01466420665383339}],"sentiment":"neutral","sentiment_score":-0.02084431701394565,"num_words":17,"start":91.97,"end":108.315},{"sentences":[{"text":"I'm asking so you are selling which SIM card for which brand?","start":108.315,"end":113.97,"sentiment":"neutral","sentiment_score":-0.01300060593833526},{"text":"Telstra or Vodafone or Optus?","start":113.97,"end":116.130005,"sentiment":"neutral","sentiment_score":-0.009388066921383142},{"text":"Which one?","start":116.130005,"end":116.71,"sentiment":"neutral","sentiment_score":-0.015299168415367603},{"text":"You are selling 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you.","start":152.12894,"end":152.78894,"sentiment":"positive","sentiment_score":0.47956155240535736}],"sentiment":"neutral","sentiment_score":0.3052118399904834,"num_words":18,"start":148.68893,"end":152.78894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. My name is Mohammad Kimani. Is this the same Airtel as Indian Airtel or it's different company? Is\n\nChannel 0: Sorry. Indian Airtel? Airtel India?\n\nChannel 1: it the Airtel India or is it a separate company?\n\nChannel 0: No. It's a different company. This is Airtel Australia only.\n\nChannel 1: So if I give you one Indian number, can you look into it or\n\nChannel 0: No. We only service\n\nChannel 1: no?\n\nChannel 0: Australian phone numbers.\n\nChannel 1: Okay. Because I have a general query. I have a Indian mobile number with the data thingy and all that, and I'm flying to China on the weekend. So I just wanted to know if I have international roaming inbuilt on that number or not.\n\nChannel 0: Okay. I see. But, yeah, unfortunately, we only service the strong phone numbers. We are unable to resolve that issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: And do you guys have a SIM for Airtel in Australia?\n\nChannel 0: No. We do not have their customer support number as well as we're\n\nChannel 1: No.\n\nChannel 0: not\n\nChannel 1: No. I'm\n\nChannel 0: connected\n\nChannel 1: saying, like,\n\nChannel 0: with them.\n\nChannel 1: when you say Airtel Australia, what what what company are you collaborated with? Which which service provider?\n\nChannel 0: We are a reseller, but only on Australia.\n\nChannel 1: Sorry. Who you are what?\n\nChannel 0: We are a reseller\n\nChannel 1: A\n\nChannel 0: as well.\n\nChannel 1: reseller\n\nChannel 0: Airtel\n\nChannel 1: of what?\n\nChannel 0: reseller. Yeah.\n\nChannel 1: Reseller of\n\nChannel 0: SIM card SIM card Internet, but only within Australia only.\n\nChannel 1: what? Yeah. I'm in Australia right now. I'm asking so you are selling which SIM card for which brand? Telstra or Vodafone or Optus?\n\nWhich one?\n\nChannel 0: Vodafone.\n\nChannel 1: You are selling Vodafone?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: But,\n\nChannel 1: And then\n\nChannel 0: yep, provide, Australian phone numbers only. Mhmm.\n\nChannel 1: So where are you by? Is this Sydney or Melbourne? Where?\n\nChannel 0: Melbourne.\n\nChannel 1: Melbourne. And what's your physical address?\n\nChannel 0: Actually, our office is not yet open. We do not have a physical store yet.\n\nChannel 1: You will have a physical store. Okay. That's fine. Thank you so much for your help. Thank you.\n\nChannel 0: Yeah. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.14459699392318726},{"text":"Good morning.","start":0.79999995,"end":1.52,"sentiment":"positive","sentiment_score":0.4501263499259949},{"text":"This is Marie from Erto tech support.","start":1.52,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4340806135109493},{"text":"How can I assist you today?","start":4.56,"end":6.02,"sentiment":"positive","sentiment_score":0.46375539402167004}],"sentiment":"positive","sentiment_score":0.4291216470301151,"channel":0,"num_words":16,"start":0.39999998,"end":6.02},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.017452724277973175},{"text":"My name is Mohammad Kimani.","start":7.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.02165653705596924},{"text":"Is this the same Airtel as Indian Airtel or it's different 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like,","start":77.515,"end":78.315,"sentiment":"neutral","sentiment_score":-0.108802180737257}],"sentiment":"neutral","sentiment_score":-0.108802180737257,"channel":1,"num_words":2,"start":77.515,"end":78.315},{"sentences":[{"text":"with them.","start":77.84499,"end":78.505,"sentiment":"neutral","sentiment_score":-0.0895620808005333}],"sentiment":"neutral","sentiment_score":-0.0895620808005333,"channel":0,"num_words":2,"start":77.84499,"end":78.505},{"sentences":[{"text":"when you say Airtel Australia, what what what company are you collaborated with?","start":78.315,"end":83.354996,"sentiment":"neutral","sentiment_score":-0.038657307911377684},{"text":"Which which service provider?","start":83.354996,"end":85.19,"sentiment":"neutral","sentiment_score":-0.031759876757860184}],"sentiment":"neutral","sentiment_score":-0.03703438293407945,"channel":1,"num_words":17,"start":78.315,"end":85.19},{"sentences":[{"text":"We are a reseller, but only on 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Vodafone?","start":120.05,"end":121.19,"sentiment":"neutral","sentiment_score":-0.014082262059673667}],"sentiment":"neutral","sentiment_score":-0.014082262059673667,"channel":1,"num_words":4,"start":120.05,"end":121.19},{"sentences":[{"text":"Yeah.","start":122.1,"end":122.6,"sentiment":"neutral","sentiment_score":-0.007946256548166275}],"sentiment":"neutral","sentiment_score":-0.007946256548166275,"channel":0,"num_words":1,"start":122.1,"end":122.6},{"sentences":[{"text":"Okay.","start":122.93,"end":123.33,"sentiment":"neutral","sentiment_score":-0.003694012761116028}],"sentiment":"neutral","sentiment_score":-0.003694012761116028,"channel":1,"num_words":1,"start":122.93,"end":123.33},{"sentences":[{"text":"But,","start":123.235,"end":123.735,"sentiment":"neutral","sentiment_score":-0.011240672320127487}],"sentiment":"neutral","sentiment_score":-0.011240672320127487,"channel":0,"num_words":1,"start":123.235,"end":123.735},{"sentences":[{"text":"And then","start":123.33,"end":123.990005,"sentiment":"neutral","sentiment_score":-0.01063311891630292}],"sentiment":"neutral","sentiment_score":-0.01063311891630292,"channel":1,"num_words":2,"start":123.33,"end":123.990005},{"sentences":[{"text":"yep, provide, Australian phone numbers only.","start":124.274994,"end":127.795,"sentiment":"neutral","sentiment_score":-0.016507055920859177},{"text":"Mhmm.","start":127.795,"end":128.295,"sentiment":"neutral","sentiment_score":-0.0067705148831009865}],"sentiment":"neutral","sentiment_score":-0.015116121486893721,"channel":0,"num_words":7,"start":124.274994,"end":128.295},{"sentences":[{"text":"So where are you by?","start":131.505,"end":132.625,"sentiment":"neutral","sentiment_score":-0.011263292655348778},{"text":"Is this Sydney or Melbourne?","start":132.625,"end":133.745,"sentiment":"neutral","sentiment_score":-0.011231035366654396},{"text":"Where?","start":133.745,"end":134.245,"sentiment":"neutral","sentiment_score":-0.012441875413060188}],"sentiment":"neutral","sentiment_score":-0.01135577413846146,"channel":1,"num_words":11,"start":131.505,"end":134.245},{"sentences":[{"text":"Melbourne.","start":135.715,"end":136.215,"sentiment":"neutral","sentiment_score":-0.00940991472452879}],"sentiment":"neutral","sentiment_score":-0.00940991472452879,"channel":0,"num_words":1,"start":135.715,"end":136.215},{"sentences":[{"text":"Melbourne.","start":137.105,"end":137.505,"sentiment":"neutral","sentiment_score":-0.011658472940325735},{"text":"And what's your physical address?","start":137.505,"end":139.87999,"sentiment":"neutral","sentiment_score":-0.01773659847676754}],"sentiment":"neutral","sentiment_score":-0.01672357755402724,"channel":1,"num_words":6,"start":137.105,"end":139.87999},{"sentences":[{"text":"Actually, our office is not yet open.","start":142.16,"end":144.74,"sentiment":"neutral","sentiment_score":-0.14968541583844594},{"text":"We do not have a physical store yet.","start":146.32,"end":149.14001,"sentiment":"neutral","sentiment_score":-0.14314460940659046}],"sentiment":"neutral","sentiment_score":-0.14619698574145634,"channel":0,"num_words":15,"start":142.16,"end":149.14001},{"sentences":[{"text":"You will have a physical store.","start":148.68893,"end":150.30893,"sentiment":"neutral","sentiment_score":-0.06000123918056488},{"text":"Okay.","start":150.36894,"end":150.68893,"sentiment":"neutral","sentiment_score":0.05376144498586655},{"text":"That's fine.","start":150.68893,"end":151.08893,"sentiment":"neutral","sentiment_score":0.20959731936454773},{"text":"Thank you so much for your help.","start":151.08893,"end":152.12894,"sentiment":"positive","sentiment_score":0.631677338055202},{"text":"Thank you.","start":152.12894,"end":152.78894,"sentiment":"positive","sentiment_score":0.47956155240535736}],"sentiment":"neutral","sentiment_score":0.3052118399904834,"channel":1,"num_words":18,"start":148.68893,"end":152.78894},{"sentences":[{"text":"Yeah.","start":152.87894,"end":153.27893,"sentiment":"neutral","sentiment_score":0.21292465925216675},{"text":"Yeah.","start":153.27893,"end":153.51894,"sentiment":"neutral","sentiment_score":0.22856558859348297},{"text":"You're welcome.","start":153.51894,"end":154.15894,"sentiment":"neutral","sentiment_score":0.32943135499954224},{"text":"Bye.","start":154.15894,"end":154.39894,"sentiment":"positive","sentiment_score":0.401652455329895},{"text":"Have a great day.","start":154.39894,"end":155.37894,"sentiment":"positive","sentiment_score":0.5665449947118759}],"sentiment":"positive","sentiment_score":0.41868726578023696,"channel":0,"num_words":9,"start":152.87894,"end":155.37894}]},"summary":{"result":"success","short":"A representative from Erto tech support named Marie answers a call from a customer named Mohammad Kimani who is calling about international roaming for his mobile number. Marie asks if Airtel is affiliated with India or if it is a separate company, but the customer explains that they only service strong phone numbers and is unable to resolve the issue. Marie suggests the customer contact Telstra or Vodafone to find out which SIM card they have and provides the physical address of the customer's store."},"intents":{"segments":[{"text":"I have a Indian mobile number with the data thingy and all that, and I'm flying to China on the weekend. So I just wanted to know if I have international roaming inbuilt on that number or not. Okay.","start_word":89,"end_word":127,"intents":[{"intent":"Check availability of international roaming","confidence_score":0.011767966}]},{"text":"And do you guys have a SIM for Airtel in Australia? No.","start_word":171,"end_word":182,"intents":[{"intent":"Verify sim for australia","confidence_score":0.0005580137}]},{"text":"We do not have their customer support number as well as we're No. not No. I'm connected saying, like, with them.","start_word":184,"end_word":204,"intents":[{"intent":"Provide customer support number","confidence_score":0.18667373}]},{"text":"when you say Airtel Australia, what what what company are you collaborated with? Which which service provider?","start_word":204,"end_word":220,"intents":[{"intent":"Collaborate with company","confidence_score":0.13651074}]},{"text":"Reseller of SIM card SIM card Internet, but only within Australia only. what? Yeah.","start_word":247,"end_word":260,"intents":[{"intent":"Sell sim card","confidence_score":0.2197647}]},{"text":"Actually, our office is not yet open. We do not have a physical store yet. You will have a physical store. Okay.","start_word":320,"end_word":341,"intents":[{"intent":"Confirm physical store","confidence_score":0.0110166585}]},{"text":"Thank you so much for your help. Thank you. Yeah. Yeah.","start_word":344,"end_word":354,"intents":[{"intent":"End conversation","confidence_score":0.19678313}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14459699392318726},{"text":"Good morning. This is Marie from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.44426441192626953},{"text":"Hi. My name is Mohammad Kimani. Is this the same Airtel as Indian Airtel or it's different company? Is Sorry. Indian Airtel? Airtel India? it the Airtel India or is it a separate company? No. It's a different company. This is Airtel Australia only. So if I give you one Indian number, can you look into it or No. We only service no? Australian phone numbers. Okay. Because I have a general query. I have a Indian mobile number with the data thingy and all that, and I'm flying to China on the weekend. So I just wanted to know if I have international roaming inbuilt on that number or not. Okay. I see.","start_word":16,"end_word":129,"sentiment":"neutral","sentiment_score":-0.022745458409190174},{"text":"But, yeah, unfortunately, we only service the strong phone numbers. We are unable to resolve that issue for you as we're not affiliated with Airtel India.","start_word":130,"end_word":155,"sentiment":"negative","sentiment_score":-0.4861171245574951},{"text":"So I suggest you contact them directly because they're the one who have your account. And do you guys have a SIM for Airtel in Australia? No. We do not have their customer support number as well as we're No. not No. I'm connected saying, like, with them. when you say Airtel Australia, what what what company are you collaborated with? Which which service provider? We are a reseller, but only on Australia. Sorry. Who you are what? We are a reseller A as well. reseller Airtel of what? reseller. Yeah. Reseller of SIM card SIM card Internet, but only within Australia only. what? Yeah. I'm in Australia right now. I'm asking so you are selling which SIM card for which brand? Telstra or Vodafone or Optus? Which one? Vodafone. You are selling Vodafone? Yeah. Okay. But, And then yep, provide, Australian phone numbers only. Mhmm. So where are you by? Is this Sydney or Melbourne? Where? Melbourne. Melbourne. And what's your physical address? Actually, our office is not yet open. We do not have a physical store yet. You will have a physical store. Okay. That's fine.","start_word":156,"end_word":343,"sentiment":"neutral","sentiment_score":-0.05508717585434305},{"text":"Thank you so much for your help. Thank you.","start_word":344,"end_word":352,"sentiment":"positive","sentiment_score":0.5908280611038208},{"text":"Yeah. Yeah.","start_word":353,"end_word":354,"sentiment":"neutral","sentiment_score":0.22074511647224423},{"text":"You're welcome. Bye. Have a great day.","start_word":355,"end_word":361,"sentiment":"positive","sentiment_score":0.5748808639390128}],"average":{"sentiment":"neutral","sentiment_score":-0.02168358225425853}}}}