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Hello. Yes. Hello. This is Maureen from Airtel tech support.\n\nAm I speaking with Lechho, ma'am? This is from Airtel Australia. Mhmm. Yeah. We received your order for the Super 30 earlier from Airtel Australia.\n\nYou order via our website. Mhmm. You made an order, which is the Super 30. Yeah. I think that is the mobile plan.\n\nActually, I was about to confirm what is the what did you order? Mhmm. Okay. But just to confirm, do you still wish to proceed with the order or we'll just disregard it? Okay.\n\nSure. Will do. K. Thank you. 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Hello? Hello? Hello? Who is this? Sorry? Who is this? What? Adult? What is what is the bad super? What is I didn't order anything. Which order? Airtel Airtel Australia. So what I made order? What did you say? What is Super 30? Oh, yeah. Okay. I was looking for Ethan. Ethan from Airtel. Yeah. I was looking for Ethan, and I was trying to I didn't make a order. I was I was I called many times, but nobody attended my call. So yeah. So it's powder. So I can't talk now. It's midnight here. So I will talk call tomorrow. Yeah. Oh, regarding disc discordant, please. Yeah. Okay. Okay. Bye. 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Hello? Hello? Hello? Who is this?\n\nSorry? Who is this? What? Adult? What is what is the bad super?\n\nWhat is I didn't order anything. Which order? Airtel Airtel Australia. So what I made order? What did you say?\n\nWhat is Super 30? Oh, yeah. Okay. I was looking for Ethan. Ethan from Airtel.\n\nYeah. I was looking for Ethan, and I was trying to I didn't make a order. I was I was I called many times, but nobody attended my call. So yeah. So it's powder.\n\nSo I can't talk now. It's midnight here. So I will talk call tomorrow. Yeah. Oh, regarding disc discordant, please.\n\nYeah. Okay. Okay. Bye. 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Hello?\n\nChannel 0: Yes.\n\nChannel 1: Hello?\n\nChannel 0: Hello. Yes. Hello.\n\nChannel 1: Hello? Who is this?\n\nChannel 0: This is Maureen from Airtel tech support. Am I speaking with Lechho, ma'am?\n\nChannel 1: Sorry? Who is this?\n\nChannel 0: This is from Airtel Australia.\n\nChannel 1: What? Adult? What is\n\nChannel 0: Mhmm. Yeah. We received your order for the Super 30\n\nChannel 1: what is the\n\nChannel 0: earlier\n\nChannel 1: bad super? What is I didn't order anything. Which order?\n\nChannel 0: from Airtel Australia. You order\n\nChannel 1: Airtel\n\nChannel 0: via our website.\n\nChannel 1: Airtel Australia. So what I made order? What did you say?\n\nChannel 0: Mhmm. You made an order, which is the Super 30.\n\nChannel 1: What is Super\n\nChannel 0: Yeah. I think that is\n\nChannel 1: 30?\n\nChannel 0: the mobile plan. Actually, I was about to confirm what is the what did\n\nChannel 1: Oh,\n\nChannel 0: you\n\nChannel 1: yeah. Okay. 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do.","start":113.48,"end":114.22,"sentiment":"neutral","sentiment_score":0.06797065958380699}],"sentiment":"neutral","sentiment_score":0.046510068234056234,"channel":0,"num_words":4,"start":112.600006,"end":114.22},{"sentences":[{"text":"Okay.","start":113.90094,"end":114.40094,"sentiment":"neutral","sentiment_score":0.05191660299897194},{"text":"Okay.","start":114.62094,"end":114.94094,"sentiment":"neutral","sentiment_score":0.06194204464554787}],"sentiment":"neutral","sentiment_score":0.0569293238222599,"channel":1,"num_words":2,"start":113.90094,"end":114.94094},{"sentences":[{"text":"K.","start":114.920006,"end":115.240005,"sentiment":"neutral","sentiment_score":0.07268538326025009}],"sentiment":"neutral","sentiment_score":0.07268538326025009,"channel":0,"num_words":1,"start":114.920006,"end":115.240005},{"sentences":[{"text":"Bye.","start":114.94094,"end":115.44094,"sentiment":"neutral","sentiment_score":0.14620020985603333}],"sentiment":"neutral","sentiment_score":0.14620020985603333,"channel":1,"num_words":1,"start":114.94094,"end":115.44094},{"sentences":[{"text":"Thank you.","start":115.240005,"end":115.880005,"sentiment":"positive","sentiment_score":0.3713575601577759},{"text":"Bye.","start":115.880005,"end":116.380005,"sentiment":"neutral","sentiment_score":0.17567655444145203}],"sentiment":"neutral","sentiment_score":0.3061305582523346,"channel":0,"num_words":3,"start":115.240005,"end":116.380005},{"sentences":[{"text":"Yeah.","start":116.46094,"end":116.96094,"sentiment":"neutral","sentiment_score":0.057496629655361176}],"sentiment":"neutral","sentiment_score":0.057496629655361176,"channel":1,"num_words":1,"start":116.46094,"end":116.96094}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer named MS to confirm an order for the Super 30 mobile plan. The customer is confused and unable to confirm the order, but eventually confirms the details and asks if the order will be disregarded. The representative assures the customer that they will proceed with the order and thanks them for calling."},"intents":{"segments":[{"text":"We received your order for the Super 30 what is the earlier bad super?","start_word":39,"end_word":52,"intents":[{"intent":"Confirm order","confidence_score":0.27096435},{"intent":"Check order status","confidence_score":0.0035053003}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hello. Hello? Yes. Hello. Hello? Who is this? This is Maureen from Airtel tech support. Am I speaking with Lechho, ma'am? Sorry? Who is this? This is from Airtel Australia. What? Adult? What is Mhmm. Yeah. We received your order for the Super 30 what is the earlier bad super? What is I didn't order anything. Which order? from Airtel Australia. You order Airtel via our website. Airtel Australia. So what I made order? What did you say? Mhmm. You made an order, which is the Super 30. What is Super Yeah. I think that is 30? the mobile plan. Actually, I was about to confirm what is the what did Oh, you yeah. Okay. I was looking for Ethan. order? Ethan from Airtel. Yeah. I was looking for Ethan, and I was trying to I didn't make a order. I was I was I called many times, but nobody attended my call. So yeah. So it's powder. So I can't talk now. It's midnight here. So I Mhmm. will talk call tomorrow. Yeah. Okay. But just to confirm, do you still wish to proceed with the order or we'll just disregard it?","start_word":0,"end_word":195,"sentiment":"neutral","sentiment_score":-0.07344331592321396},{"text":"Oh, regarding disc discordant, please.","start_word":196,"end_word":200,"sentiment":"negative","sentiment_score":-0.3751183152198791},{"text":"Yeah. Okay. Sure. Will do. Okay. Okay. K. Bye.","start_word":201,"end_word":209,"sentiment":"neutral","sentiment_score":0.052012037485837936},{"text":"Thank you.","start_word":210,"end_word":211,"sentiment":"positive","sentiment_score":0.3642571568489074},{"text":"Bye. Yeah.","start_word":212,"end_word":213,"sentiment":"neutral","sentiment_score":0.14064395427703855}],"average":{"sentiment":"neutral","sentiment_score":-0.06839678154228637}}}}