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It's Dana from OQ Financial. How are you this afternoon? That's good. I sorry.\n\nYou're right. Yeah. I had you booked in just to go through the updated statement of advice. Is now still a good time there for you? No.\n\nThat's okay. That's not a problem at all. I can always look to give you a call at a later time. This afternoon, I am fully booked. I'm so sorry.\n\nBut is there a normally, a better time that suits you best if 02:00 is normally not not the best time for you? Yep. That's okay. So today and tomorrow, I am booked at 04:00. But can I maybe pop you in for next Tuesday at 4PM to go through it?\n\nOr I could even do Monday at 5PM. What would you prefer? Yeah. No problem at all. I'll reschedule for them for you, Jason.\n\nI'm so sorry. I'll give you a call on Monday. We'll go through it then. You have a lovely afternoon. Thank you.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jason.","start":1.8399999,"end":2.56,"sentiment":"neutral","sentiment_score":0.2065172865986824},{"text":"It's Dana from OQ Financial.","start":2.56,"end":4.1,"sentiment":"neutral","sentiment_score":0.2631681501865387},{"text":"How are you this afternoon?","start":4.24,"end":5.46,"sentiment":"neutral","sentiment_score":0.30773153603076936},{"text":"That's good.","start":7.2,"end":7.9199996,"sentiment":"positive","sentiment_score":0.38008759915828705},{"text":"I sorry.","start":7.9199996,"end":9.44,"sentiment":"neutral","sentiment_score":-0.03616408631205559}],"sentiment":"neutral","sentiment_score":0.247211251873523,"num_words":16,"start":1.8399999,"end":9.44},{"sentences":[{"text":"You're right.","start":9.44,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.006118453573435545},{"text":"Yeah.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.042416807264089584},{"text":"I had you booked in just to go through the updated statement of advice.","start":11.12,"end":14.24,"sentiment":"neutral","sentiment_score":0.032413970812090805},{"text":"Is now still a good time there for you?","start":14.24,"end":20.911,"sentiment":"neutral","sentiment_score":0.13441824747456443},{"text":"No.","start":20.911,"end":20.918999,"sentiment":"neutral","sentiment_score":-0.03295170143246651}],"sentiment":"neutral","sentiment_score":0.06151066730833716,"num_words":27,"start":9.44,"end":20.918999},{"sentences":[{"text":"That's okay.","start":20.918999,"end":20.935,"sentiment":"neutral","sentiment_score":0.043900325894355774},{"text":"That's not a problem at all.","start":20.935,"end":22.134998,"sentiment":"neutral","sentiment_score":0.20116150130828223},{"text":"I can always look to give you a call at a later time.","start":22.134998,"end":24.715,"sentiment":"neutral","sentiment_score":0.08985919505357742},{"text":"This afternoon, I am fully booked.","start":25.414999,"end":27.255,"sentiment":"neutral","sentiment_score":0.009797312319278717},{"text":"I'm so sorry.","start":27.255,"end":28.154999,"sentiment":"neutral","sentiment_score":-0.08143966396649678}],"sentiment":"neutral","sentiment_score":0.07591346924503645,"num_words":30,"start":20.918999,"end":28.154999},{"sentences":[{"text":"But is there a normally, a better time that suits you best if 02:00 is normally not not the best time for you?","start":28.215,"end":35.59,"sentiment":"neutral","sentiment_score":-0.034722204360625016},{"text":"Yep.","start":41.665,"end":41.905003,"sentiment":"neutral","sentiment_score":0.08031140267848969},{"text":"That's okay.","start":41.905003,"end":42.725002,"sentiment":"neutral","sentiment_score":0.12115127593278885},{"text":"So today and tomorrow, I am booked at 04:00.","start":42.865,"end":45.345,"sentiment":"neutral","sentiment_score":0.06144568779402309},{"text":"But can I maybe pop you in for next Tuesday at 4PM to go through it?","start":45.345,"end":49.445,"sentiment":"neutral","sentiment_score":0.04917585290968418}],"sentiment":"neutral","sentiment_score":0.01693780570491856,"num_words":51,"start":28.215,"end":49.445},{"sentences":[{"text":"Or I could even do Monday at 5PM.","start":49.505,"end":52.625,"sentiment":"neutral","sentiment_score":0.04587148409336805},{"text":"What would you prefer?","start":52.625,"end":53.765,"sentiment":"neutral","sentiment_score":0.04400119185447693},{"text":"Yeah.","start":55.64,"end":56.12,"sentiment":"neutral","sentiment_score":0.13748124241828918},{"text":"No problem at all.","start":56.12,"end":56.92,"sentiment":"neutral","sentiment_score":0.23354541510343552},{"text":"I'll reschedule for them for you, Jason.","start":56.92,"end":58.92,"sentiment":"neutral","sentiment_score":0.17040177966867173}],"sentiment":"neutral","sentiment_score":0.1169771666948994,"num_words":24,"start":49.505,"end":58.92},{"sentences":[{"text":"I'm so sorry.","start":58.92,"end":59.8,"sentiment":"neutral","sentiment_score":-0.0870258038242658},{"text":"I'll give you a call on Monday.","start":59.8,"end":61.16,"sentiment":"neutral","sentiment_score":0.0061804380800042835},{"text":"We'll go through it then.","start":61.16,"end":62.199997,"sentiment":"neutral","sentiment_score":0.21767672002315522},{"text":"You have a lovely afternoon.","start":62.199997,"end":63.66,"sentiment":"positive","sentiment_score":0.5460762619972229},{"text":"Thank you.","start":65.64,"end":66.28,"sentiment":"positive","sentiment_score":0.4129917174577713}],"sentiment":"neutral","sentiment_score":0.20122427273203025,"num_words":22,"start":58.92,"end":66.28},{"sentences":[{"text":"See you later.","start":66.28,"end":67.1,"sentiment":"neutral","sentiment_score":0.21468988060951233},{"text":"Bye.","start":67.799995,"end":68.299995,"sentiment":"neutral","sentiment_score":0.09479568153619766}],"sentiment":"neutral","sentiment_score":0.18471633084118366,"num_words":4,"start":66.28,"end":68.299995}]}}]},{"alternatives":[{"transcript":"Hello? Okay. Was I expecting was I expecting to come? Actually, I'm actually under a truck working at the moment. That's okay. Probably around 04:00 would be better. Yeah. I remember at five would be easy. Yeah. That's okay. Alright. Okay. Thank you. Bye. 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It's Dana from OQ Financial. How are you this afternoon?\n\nChannel 1: Okay. Was\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: good.\n\nChannel 1: expecting\n\nChannel 0: I\n\nChannel 1: was I\n\nChannel 0: sorry.\n\nChannel 1: expecting\n\nChannel 0: You're\n\nChannel 1: to\n\nChannel 0: right.\n\nChannel 1: come?\n\nChannel 0: Yeah. I had you booked in just to go through the updated statement of advice. Is now\n\nChannel 1: Actually, I'm actually under a truck working at the moment.\n\nChannel 0: still a good time there for you? No. That's okay. That's not a problem at all. I can always look to give you a call at a later time.\n\nThis afternoon, I am fully booked. I'm so sorry. But\n\nChannel 1: That's okay.\n\nChannel 0: is there a normally, a better time that suits you best if 02:00 is normally not not the best time for you?\n\nChannel 1: Probably around 04:00 would be better.\n\nChannel 0: Yep. That's okay. So today and tomorrow, I am booked at 04:00. 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better.","start":38.649998,"end":41.149998,"sentiment":"neutral","sentiment_score":0.011579470398525396}],"sentiment":"neutral","sentiment_score":0.011579470398525396,"channel":1,"num_words":6,"start":38.649998,"end":41.149998},{"sentences":[{"text":"Yep.","start":41.665,"end":41.905003,"sentiment":"neutral","sentiment_score":0.08031140267848969},{"text":"That's okay.","start":41.905003,"end":42.725002,"sentiment":"neutral","sentiment_score":0.12115127593278885},{"text":"So today and tomorrow, I am booked at 04:00.","start":42.865,"end":45.345,"sentiment":"neutral","sentiment_score":0.06144568779402309},{"text":"But can I maybe pop you in for next Tuesday at 4PM to go through it?","start":45.345,"end":49.445,"sentiment":"neutral","sentiment_score":0.04917585290968418},{"text":"Or I could even do Monday at 5PM.","start":49.505,"end":52.625,"sentiment":"neutral","sentiment_score":0.04587148409336805}],"sentiment":"neutral","sentiment_score":0.056372518444226846,"channel":0,"num_words":36,"start":41.665,"end":52.625},{"sentences":[{"text":"What would you prefer?","start":52.625,"end":53.765,"sentiment":"neutral","sentiment_score":0.04400119185447693}],"sentiment":"neutral","sentiment_score":0.04400119185447693,"channel":0,"num_words":4,"start":52.625,"end":53.765},{"sentences":[{"text":"Yeah.","start":53.524998,"end":53.684998,"sentiment":"neutral","sentiment_score":0.09387178719043732},{"text":"I remember at five would be easy.","start":53.684998,"end":55.125,"sentiment":"neutral","sentiment_score":0.10729100235870906},{"text":"Yeah.","start":55.125,"end":55.625,"sentiment":"neutral","sentiment_score":0.1173667162656784}],"sentiment":"neutral","sentiment_score":0.10691950221856435,"channel":1,"num_words":9,"start":53.524998,"end":55.625},{"sentences":[{"text":"Yeah.","start":55.64,"end":56.12,"sentiment":"neutral","sentiment_score":0.13748124241828918},{"text":"No problem at all.","start":56.12,"end":56.92,"sentiment":"neutral","sentiment_score":0.23354541510343552},{"text":"I'll reschedule for them for you, Jason.","start":56.92,"end":58.92,"sentiment":"neutral","sentiment_score":0.17040177966867173},{"text":"I'm so sorry.","start":58.92,"end":59.8,"sentiment":"neutral","sentiment_score":-0.0870258038242658},{"text":"I'll give you","start":59.8,"end":60.36,"sentiment":"neutral","sentiment_score":-0.05472256119052569}],"sentiment":"neutral","sentiment_score":0.10217945919268662,"channel":0,"num_words":18,"start":55.64,"end":60.36},{"sentences":[{"text":"That's","start":60.2,"end":60.44,"sentiment":"neutral","sentiment_score":0.04549521952867508}],"sentiment":"neutral","sentiment_score":0.04549521952867508,"channel":1,"num_words":1,"start":60.2,"end":60.44},{"sentences":[{"text":"a","start":60.36,"end":60.44,"sentiment":"neutral","sentiment_score":0.04598725587129593}],"sentiment":"neutral","sentiment_score":0.04598725587129593,"channel":0,"num_words":1,"start":60.36,"end":60.44},{"sentences":[{"text":"okay.","start":60.44,"end":60.94,"sentiment":"neutral","sentiment_score":0.08851990103721619}],"sentiment":"neutral","sentiment_score":0.08851990103721619,"channel":1,"num_words":1,"start":60.44,"end":60.94},{"sentences":[{"text":"call on Monday.","start":60.44,"end":61.16,"sentiment":"neutral","sentiment_score":0.05381449808677038},{"text":"We'll go through it then.","start":61.16,"end":62.199997,"sentiment":"neutral","sentiment_score":0.21767672002315522},{"text":"You have a lovely afternoon.","start":62.199997,"end":63.66,"sentiment":"positive","sentiment_score":0.5460762619972229}],"sentiment":"neutral","sentiment_score":0.3061698772586309,"channel":0,"num_words":13,"start":60.44,"end":63.66},{"sentences":[{"text":"Alright.","start":63.32,"end":63.82,"sentiment":"neutral","sentiment_score":0.26742321252822876},{"text":"Okay.","start":64.36,"end":64.68,"sentiment":"neutral","sentiment_score":0.2989352345466614},{"text":"Thank you.","start":64.68,"end":65.32,"sentiment":"positive","sentiment_score":0.45577505230903625},{"text":"Bye.","start":65.32,"end":65.82,"sentiment":"neutral","sentiment_score":0.2963813245296478}],"sentiment":"positive","sentiment_score":0.3548579752445221,"channel":1,"num_words":5,"start":63.32,"end":65.82},{"sentences":[{"text":"Thank you.","start":65.64,"end":66.28,"sentiment":"positive","sentiment_score":0.4129917174577713}],"sentiment":"positive","sentiment_score":0.4129917174577713,"channel":0,"num_words":2,"start":65.64,"end":66.28},{"sentences":[{"text":"Bye.","start":66.28,"end":66.78,"sentiment":"neutral","sentiment_score":0.25653308629989624}],"sentiment":"neutral","sentiment_score":0.25653308629989624,"channel":1,"num_words":1,"start":66.28,"end":66.78},{"sentences":[{"text":"See you later.","start":66.28,"end":67.1,"sentiment":"neutral","sentiment_score":0.21468988060951233},{"text":"Bye.","start":67.799995,"end":68.299995,"sentiment":"neutral","sentiment_score":0.09479568153619766}],"sentiment":"neutral","sentiment_score":0.18471633084118366,"channel":0,"num_words":4,"start":66.28,"end":68.299995}]},"summary":{"result":"success","short":"The OQ Financial representative, Dana, calls Jason to confirm a meeting time for a review of his statement of advice. They agree to a later time for the meeting, and Dana confirms the appointment for next Tuesday at 4 PM. They end the call politely."},"intents":{"segments":[{"text":"I can always look to give you a call at a later time.","start_word":71,"end_word":83,"intents":[{"intent":"Schedule call","confidence_score":0.22216387}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Jason. It's Dana from OQ Financial. How are you this afternoon? Okay.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.23434261977672577},{"text":"Was That's I good.","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.35125768184661865},{"text":"expecting I was I sorry. expecting You're to right. come? Yeah. I had you booked in just to go through the updated statement of advice. Is now Actually, I'm actually under a truck working at the moment. still a good time there for you? No. That's okay. That's not a problem at all. I can always look to give you a call at a later time. This afternoon, I am fully booked. I'm so sorry. But That's okay. is there a normally, a better time that suits you best if 02:00 is normally not not the best time for you? Probably around 04:00 would be better. Yep. That's okay. So today and tomorrow, I am booked at 04:00. But can I maybe pop you in for next Tuesday at 4PM to go through it? Or I could even do Monday at 5PM. What would you prefer? Yeah. I remember at five would be easy. Yeah. Yeah. No problem at all. I'll reschedule for them for you, Jason. I'm so sorry. I'll give you That's a call okay. on Monday. We'll go through it then.","start_word":18,"end_word":201,"sentiment":"neutral","sentiment_score":0.05633854120969772},{"text":"You have a lovely afternoon.","start_word":202,"end_word":206,"sentiment":"positive","sentiment_score":0.5389248728752136},{"text":"Alright. Okay.","start_word":207,"end_word":208,"sentiment":"neutral","sentiment_score":0.28002798557281494},{"text":"Thank you.","start_word":209,"end_word":210,"sentiment":"positive","sentiment_score":0.4417380690574646},{"text":"Bye.","start_word":211,"end_word":211,"sentiment":"neutral","sentiment_score":0.2963813245296478},{"text":"Thank you.","start_word":212,"end_word":213,"sentiment":"positive","sentiment_score":0.40808936953544617},{"text":"See Bye. you later. Bye.","start_word":214,"end_word":218,"sentiment":"neutral","sentiment_score":0.1974877566099167}],"average":{"sentiment":"neutral","sentiment_score":0.1020498505557876}}}}