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much.","start":48.364998,"end":49.164997,"sentiment":"positive","sentiment_score":0.6652023047208786},{"text":"Talk to you soon.","start":49.164997,"end":50.065,"sentiment":"neutral","sentiment_score":0.28460316359996796}],"sentiment":"positive","sentiment_score":0.4620884681741397,"channel":0,"num_words":12,"start":47.725,"end":50.065},{"sentences":[{"text":"Bye.","start":50.342873,"end":50.842873,"sentiment":"neutral","sentiment_score":0.14954793453216553}],"sentiment":"neutral","sentiment_score":0.14954793453216553,"channel":1,"num_words":1,"start":50.342873,"end":50.842873},{"sentences":[{"text":"Bye.","start":51.164997,"end":51.664997,"sentiment":"neutral","sentiment_score":0.07917310297489166}],"sentiment":"neutral","sentiment_score":0.07917310297489166,"channel":0,"num_words":1,"start":51.164997,"end":51.664997}]},"summary":{"result":"success","short":"The senior adviser from Oakview, named Tommy, calls Belinda to confirm the time of their appointment. Belinda explains that they accidentally put the appointment in the wrong time zone and apologizes for the misunderstanding. Tommy offers to call back in half an hour to confirm the appointment and Belinda agrees. The call ends with Tommy thanking Belinda and saying goodbye."},"intents":{"segments":[{"text":"Are you early or am I just running late? I thought it was 02:30. 02:30. We've accidentally put it in 02:30 Queensland time, which Okay. is, I'm assuming, half an hour off for you. Yeah. Yeah.","start_word":20,"end_word":55,"intents":[{"intent":"Confirm appointment","confidence_score":0.004095872}]}]},"sentiments":{"segments":[{"text":"Hello. Linda speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.043884411454200745},{"text":"Good afternoon, Belinda.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.4266926348209381},{"text":"It's Tommy here, senior adviser from Oakview.","start_word":6,"end_word":12,"sentiment":"neutral","sentiment_score":0.3309221863746643},{"text":"How are you going? Good. Thank you.","start_word":13,"end_word":19,"sentiment":"positive","sentiment_score":0.4030539691448212},{"text":"Are you early or am I just running late? I thought it was 02:30. 02:30. We've accidentally put it in 02:30 Queensland time, which Okay. is, I'm assuming, half an hour off for you. Yeah. Yeah. Yeah. I'm I'm I'm out walking. I wasn't not quite home yet. That's all. No. That's perfect. I can actually give you a call in half an hour, and I still have a whole hour and a half blocked out for you. So if that would be easier, I can just give you a callback. Yep. That'd be great if you don't mind me because I'm not I'm not home in front of the computer now. Yeah. No worries at all, Belinda.","start_word":20,"end_word":137,"sentiment":"neutral","sentiment_score":0.06619219481945038},{"text":"That's perfect.","start_word":138,"end_word":139,"sentiment":"positive","sentiment_score":0.5675972700119019},{"text":"I'll call to you in half an hour. Alright. No. Sorry about that.","start_word":140,"end_word":152,"sentiment":"neutral","sentiment_score":0.1379992812871933},{"text":"Oh, you're good, mate. Thank you so much.","start_word":153,"end_word":160,"sentiment":"positive","sentiment_score":0.5101456642150879},{"text":"Talk to you soon. Bye. Bye.","start_word":161,"end_word":166,"sentiment":"neutral","sentiment_score":0.19657118618488312}],"average":{"sentiment":"neutral","sentiment_score":0.14423672417282615}}}}