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My name is Mary. May I have your name, please? Hello. Good morning.\n\nMhmm. If I one moment, please. If I may ask if you're calling as a Airtel Australian customer? Is it okay. Okay.\n\nOne moment, please. Are you currently an Airtel Australia customer? Sorry. Hold on. Is it is the phone number from Airtel India or Airtel Australia?\n\nSo for this one, we will need to advise you to please contact Airtel India customer care as we are not the same company and we are run separately as we also don't have an access to their number. 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on.","start":55.38,"end":56.280003,"sentiment":"neutral","sentiment_score":-0.09711065888404846}],"sentiment":"neutral","sentiment_score":-0.09711065888404846,"channel":0,"num_words":2,"start":55.38,"end":56.280003},{"sentences":[{"text":"yeah.","start":56.434998,"end":56.934998,"sentiment":"neutral","sentiment_score":-0.06455877423286438}],"sentiment":"neutral","sentiment_score":-0.06455877423286438,"channel":1,"num_words":1,"start":56.434998,"end":56.934998},{"sentences":[{"text":"Is it is the phone number from Airtel India or Airtel Australia?","start":56.82,"end":62.280003,"sentiment":"neutral","sentiment_score":-0.06686641741544008}],"sentiment":"neutral","sentiment_score":-0.06686641741544008,"channel":0,"num_words":12,"start":56.82,"end":62.280003},{"sentences":[{"text":"India.","start":63.339996,"end":63.839996,"sentiment":"neutral","sentiment_score":-0.12008333206176758}],"sentiment":"neutral","sentiment_score":-0.12008333206176758,"channel":1,"num_words":1,"start":63.339996,"end":63.839996},{"sentences":[{"text":"So for this one, we will need to advise you to please contact Airtel India customer care as we are not the same company and we are run separately as we also don't have an access to their number.","start":65.700005,"end":81.825,"sentiment":"neutral","sentiment_score":-0.20216774271848875}],"sentiment":"neutral","sentiment_score":-0.20216774271848875,"channel":0,"num_words":39,"start":65.700005,"end":81.825},{"sentences":[{"text":"Oh, okay.","start":83.115005,"end":83.855,"sentiment":"neutral","sentiment_score":0.14479848369956017},{"text":"Thank you very much.","start":85.14,"end":86.28,"sentiment":"positive","sentiment_score":0.5157801881432533}],"sentiment":"positive","sentiment_score":0.3921196199953556,"channel":1,"num_words":6,"start":83.115005,"end":86.28},{"sentences":[{"text":"No worries.","start":86.950005,"end":87.69,"sentiment":"neutral","sentiment_score":0.13527362048625946}],"sentiment":"neutral","sentiment_score":0.13527362048625946,"channel":0,"num_words":2,"start":86.950005,"end":87.69}]},"summary":{"result":"success","short":"The customer calls Airtel to activate their local mobile number for international roaming. The agent asks if they are an Airtel Australian customer and the customer confirms they are an Indian near Tel customer. The agent advises the customer to contact Airtel India customer care for assistance."},"intents":{"segments":[{"text":"I want to get the mobile number activated for roving.","start_word":19,"end_word":28,"intents":[{"intent":"Request mobile number activation","confidence_score":0.069988474}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5155892968177795},{"text":"May I have your name, please? Hello? Hello. Good morning. I want to get the mobile number activated for roving. I will Mhmm. tell you If the I number. I will tell you the number also. one moment, please. If I may ask if you're calling as a Airtel Australian customer? Hello. I am customer of Airtel. So Is I it have come I have come abroad. I want to get my my local mobile number activated for roaming international roaming. okay. Okay. One moment, please. I will tell you the number also. Are you currently an Airtel Australia customer? Yeah. I am Indian near Tel customer. Now I Sorry. am Hold on. yeah. Is it is the phone number from Airtel India or Airtel Australia? India. So for this one, we will need to advise you to please contact Airtel India customer care as we are not the same company and we are run separately as we also don't have an access to their number. Oh, okay.","start_word":9,"end_word":176,"sentiment":"neutral","sentiment_score":-0.019054142758250237},{"text":"Thank you very much.","start_word":177,"end_word":180,"sentiment":"positive","sentiment_score":0.5205685496330261},{"text":"No worries.","start_word":181,"end_word":182,"sentiment":"neutral","sentiment_score":0.16317397356033325}],"average":{"sentiment":"neutral","sentiment_score":0.02070107872103467}}}}