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So just letting you know, our calls are recorded. Well, I know you know, but just so that I would inform you. So I had a look over all the documents that you provided. And while I can acknowledge that Paige has given you authority, Paige Paige is listed as one of the beneficiaries for the funds that we hold for Timothy. She's not the only. And until we can establish authority from all the beneficiaries for that estate, we can't provide any more information than that. Possibly. Yep. Yes. Yep. So if all the beneficiaries are able to provide authority for you guys to act, then that would be fine. I I will tell you now that Ben is not the only one. Generally speaking, it would be whomever is his guardian. Yep. And once I receive all those documents, if there's anything else outstanding, I will let you know. Yep. Sorry, darling. I've hand tied under privacy as much as possible. Yeah. Alright. I will await your email. I'll make sure that Caden slides it with me once things come through, and I'll review and get it back to you as quick as possible. Thanks. Have a good one. 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Sharon. Larissa from O2 Financial. How are you going? Yeah. Good.\n\nThank you. I was just calling back in regards to the estate for Timothy Dunstan. Cool. Cool. So just letting you know, our calls are recorded.\n\nWell, I know you know, but just so that I would inform you. So I had a look over all the documents that you provided. And while I can acknowledge that Paige has given you authority, Paige Paige is listed as one of the beneficiaries for the funds that we hold for Timothy. She's not the only. And until we can establish authority from all the beneficiaries for that estate, we can't provide any more information than that.\n\nPossibly. Yep. Yes. Yep. So if all the beneficiaries are able to provide authority for you guys to act, then that would be fine.\n\nI I will tell you now that Ben is not the only one. Generally speaking, it would be whomever is his guardian. Yep. And once I receive all those documents, if there's anything else outstanding, I will let you know. Yep.\n\nSorry, darling. I've hand tied under privacy as much as possible. Yeah. Alright. I will await your email.\n\nI'll make sure that Caden slides it with me once things come through, and I'll review and get it back to you as quick as possible. Thanks. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Sharon.","start":24.94,"end":25.74,"sentiment":"neutral","sentiment_score":0.16632486879825592},{"text":"Larissa from O2 Financial.","start":25.74,"end":27.18,"sentiment":"neutral","sentiment_score":0.17524434998631477},{"text":"How are you going?","start":27.18,"end":28.0,"sentiment":"neutral","sentiment_score":0.22967401891946793},{"text":"Yeah.","start":29.98,"end":30.380001,"sentiment":"neutral","sentiment_score":0.285727858543396},{"text":"Good.","start":30.380001,"end":30.78,"sentiment":"positive","sentiment_score":0.5284834504127502}],"sentiment":"neutral","sentiment_score":0.23054454351464906,"num_words":12,"start":24.94,"end":30.78},{"sentences":[{"text":"Thank you.","start":30.78,"end":31.6,"sentiment":"positive","sentiment_score":0.6500162184238434},{"text":"I was just calling back in regards to the estate for Timothy 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the beneficiaries for the funds that we hold for Timothy.","start":49.864998,"end":61.93,"sentiment":"neutral","sentiment_score":-0.05421331578067371},{"text":"She's not the only.","start":62.39,"end":63.61,"sentiment":"neutral","sentiment_score":-0.1902148835361004},{"text":"And until we can establish authority from all the beneficiaries for that estate, we can't provide any more information than 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is not the only one.","start":114.229996,"end":117.049995,"sentiment":"neutral","sentiment_score":-0.055347781628370285},{"text":"Generally speaking, it would be whomever is his guardian.","start":141.11,"end":146.09,"sentiment":"neutral","sentiment_score":-0.0020579356286260816},{"text":"Yep.","start":147.35,"end":147.85,"sentiment":"neutral","sentiment_score":0.02116771414875984},{"text":"And once I receive all those documents, if there's anything else outstanding, I will let you know.","start":166.5,"end":171.0,"sentiment":"neutral","sentiment_score":0.027882176821174866},{"text":"Yep.","start":176.66,"end":177.06,"sentiment":"neutral","sentiment_score":0.02470000647008419}],"sentiment":"neutral","sentiment_score":-0.005321411103600773,"num_words":41,"start":114.229996,"end":177.06},{"sentences":[{"text":"Sorry, darling.","start":177.06,"end":177.86,"sentiment":"neutral","sentiment_score":-0.0051311859861016265},{"text":"I've hand tied under privacy as much as possible.","start":177.86,"end":180.88501,"sentiment":"neutral","sentiment_score":-0.02583267643219895},{"text":"Yeah.","start":186.38501,"end":186.88501,"sentiment":"neutral","sentiment_score":-0.05416164919734001},{"text":"Alright.","start":201.2,"end":201.7,"sentiment":"neutral","sentiment_score":0.07166413962841034},{"text":"I will await your email.","start":202.32,"end":203.68001,"sentiment":"neutral","sentiment_score":0.0828815221786499}],"sentiment":"neutral","sentiment_score":0.010508535636795891,"num_words":18,"start":177.06,"end":203.68001},{"sentences":[{"text":"I'll make sure that Caden slides it with me once things come through, and I'll review and get it back to you as quick as possible.","start":203.68001,"end":210.815,"sentiment":"neutral","sentiment_score":0.11998144881083415},{"text":"Thanks.","start":213.355,"end":213.755,"sentiment":"positive","sentiment_score":0.6534788608551025},{"text":"Have a good 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Please hold. Someone will be with you in a moment. Good afternoon. Hargrave solicitor. Sharon speaking. Oh, good. Yourself? That's good. Mhmm. How'd you go? Yep. Yep. Yep. Okay. So the other beneficiaries would be the other child? Yep. Okay. Righty o. So what do we need to do? What's the best way? We're we're we're asking for the estate of Timothy, which is all beneficiaries, Paige being the oldest one, obviously. So what do we need to do to get the funds released to the estate? Okay. So on his other super, his ex partner is one of them as well. We have got that documentation. I'm presuming that it's the three it's the ex partner and the two children. Now Ben being the a minor, how do you get an authority for him then? His legal guardian? Right. Okay. So legal guardian. And I'm gonna pursue assume, as per his other policies, that his ex partner is a beneficiary, and we'll do an authority from her as well and see how we go with that then. Yep. Okay. Not a problem. Alright. Well, I'll guess that and get those through to you. Yeah. Yeah. That's fine. Yeah. Look, I know it just makes it harder when it's in the state. You don't have the documentation as to know who the beneficiaries are. But like I said, on one of these other policies is Australian Super one. There is three beneficiaries, so I'm gonna go that it's the same. And I will get it both same ones through to you, and, hopefully, that matches up. Yep. Yep. Okay. Yep. Not a problem. Thank you very much for that. No worries. You too. 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for calling Hargraves. Please hold. Someone will be with you in a moment. Good afternoon. Hargrave solicitor.\n\nSharon speaking. Oh, good. Yourself? That's good. Mhmm.\n\nHow'd you go? Yep. Yep. Yep. Okay.\n\nSo the other beneficiaries would be the other child? Yep. Okay. Righty o. So what do we need to do?\n\nWhat's the best way? We're we're we're asking for the estate of Timothy, which is all beneficiaries, Paige being the oldest one, obviously. So what do we need to do to get the funds released to the estate? Okay. So on his other super, his ex partner is one of them as well.\n\nWe have got that documentation. I'm presuming that it's the three it's the ex partner and the two children. Now Ben being the a minor, how do you get an authority for him then? His legal guardian? Right.\n\nOkay. So legal guardian. And I'm gonna pursue assume, as per his other policies, that his ex partner is a beneficiary, and we'll do an authority from her as well and see how we go with that then. Yep. Okay.\n\nNot a problem. Alright. Well, I'll guess that and get those through to you. Yeah. Yeah.\n\nThat's fine. Yeah. Look, I know it just makes it harder when it's in the state. You don't have the documentation as to know who the beneficiaries are. But like I said, on one of these other policies is Australian Super one.\n\nThere is three beneficiaries, so I'm gonna go that it's the same. And I will get it both same ones through to you, and, hopefully, that matches up. Yep. Yep. Okay.\n\nYep. Not a problem. Thank you very much for that. No worries. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"You for calling Hargraves.","start":0.08,"end":1.38,"sentiment":"neutral","sentiment_score":0.08617639914155006},{"text":"Please hold.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.10444271564483643},{"text":"Someone will be with you in a moment.","start":3.52,"end":5.38,"sentiment":"neutral","sentiment_score":0.10276387073099613},{"text":"Good afternoon.","start":20.994999,"end":21.735,"sentiment":"neutral","sentiment_score":0.27777236700057983},{"text":"Hargrave solicitor.","start":21.794998,"end":22.775,"sentiment":"neutral","sentiment_score":0.09923960641026497}],"sentiment":"neutral","sentiment_score":0.118318107806974,"num_words":18,"start":0.08,"end":22.775},{"sentences":[{"text":"Sharon speaking.","start":22.835,"end":23.974998,"sentiment":"neutral","sentiment_score":0.05660330504179001},{"text":"Oh, 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Please hold. Someone will be with you in a moment. Good afternoon. Hargrave solicitor.\n\nSharon speaking.\n\nChannel 0: Hi, Sharon. Larissa from O2 Financial. How are you going?\n\nChannel 1: Oh, good. Yourself?\n\nChannel 0: Yeah. Good. Thank you.\n\nChannel 1: That's\n\nChannel 0: I was\n\nChannel 1: good.\n\nChannel 0: just calling back in regards to the estate for Timothy Dunstan.\n\nChannel 1: Mhmm.\n\nChannel 0: Cool.\n\nChannel 1: How'd\n\nChannel 0: Cool.\n\nChannel 1: you go?\n\nChannel 0: So just letting you know, our calls are recorded. Well, I know you know, but just so\n\nChannel 1: Yep.\n\nChannel 0: that I would\n\nChannel 1: Yep.\n\nChannel 0: inform you.\n\nChannel 1: Yep.\n\nChannel 0: So I had a look over all the documents that you provided. And while I can acknowledge that Paige has given you authority, Paige Paige is listed as one of the beneficiaries for the funds that we hold for Timothy. She's not the only. And until we can establish authority from all the beneficiaries for that estate, we can't provide any more information than that.\n\nChannel 1: Okay. So the other beneficiaries would be the other child?\n\nChannel 0: Possibly.\n\nChannel 1: Yep. Okay. Righty o. So what do we need to do? What's the best way?\n\nWe're we're we're asking for the estate of Timothy, which is all beneficiaries,\n\nChannel 0: Yep. Yes.\n\nChannel 1: Paige being the oldest one, obviously.\n\nChannel 0: Yep.\n\nChannel 1: So what do we need to do to get the funds released to the estate?\n\nChannel 0: So if all the beneficiaries are able to provide authority for you guys to act, then that would be fine. I I will tell you now that Ben is not the only one.\n\nChannel 1: Okay. So on his other super, his ex partner is one of them as well. We have got that documentation. I'm presuming that it's the three it's the ex partner and the two children. Now Ben being the a minor, how do you get an authority for him then?\n\nChannel 0: Generally speaking, it would be whomever is his\n\nChannel 1: His\n\nChannel 0: guardian.\n\nChannel 1: legal guardian?\n\nChannel 0: Yep.\n\nChannel 1: Right. Okay. So legal guardian. And I'm gonna pursue assume, as per his other policies, that his ex partner is a beneficiary, and we'll do an authority from her as well and see how we go with that then.\n\nChannel 0: And once I receive all those documents, if there's anything else\n\nChannel 1: Yep.\n\nChannel 0: outstanding, I will let you know.\n\nChannel 1: Okay. Not a problem. Alright. Well, I'll guess that and get those through to you.\n\nChannel 0: Yep. Sorry, darling. I've hand tied under\n\nChannel 1: Yeah.\n\nChannel 0: privacy\n\nChannel 1: Yeah.\n\nChannel 0: as much\n\nChannel 1: That's\n\nChannel 0: as possible.\n\nChannel 1: fine. Yeah. Look, I know it just makes it harder when it's in the state. You don't have the documentation as\n\nChannel 0: Yeah.\n\nChannel 1: to know who the beneficiaries are. But like I said, on one of these other policies is Australian Super one. There is three beneficiaries, so I'm gonna go that it's the same. And I will get it both same ones through to you, and, hopefully, that matches up.\n\nChannel 0: Alright. I will await your email. I'll make sure that\n\nChannel 1: Yep.\n\nChannel 0: Caden slides it with me once things come through, and I'll\n\nChannel 1: Yep. Okay.\n\nChannel 0: review and get it back to you as quick as possible.\n\nChannel 1: Yep. Not a problem. Thank you very much for that.\n\nChannel 0: Thanks. Have a good one.\n\nChannel 1: No worries. You too. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"You for calling Hargraves.","start":0.08,"end":1.38,"sentiment":"neutral","sentiment_score":0.08617639914155006},{"text":"Please hold.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.10444271564483643},{"text":"Someone will be with you in a moment.","start":3.52,"end":5.38,"sentiment":"neutral","sentiment_score":0.10276387073099613},{"text":"Good afternoon.","start":20.994999,"end":21.735,"sentiment":"neutral","sentiment_score":0.27777236700057983},{"text":"Hargrave solicitor.","start":21.794998,"end":22.775,"sentiment":"neutral","sentiment_score":0.09923960641026497}],"sentiment":"neutral","sentiment_score":0.118318107806974,"channel":1,"num_words":18,"start":0.08,"end":22.775},{"sentences":[{"text":"Sharon 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it's in the state.","start":181.395,"end":184.13501,"sentiment":"neutral","sentiment_score":-0.08409857807251123},{"text":"You don't have the documentation as","start":184.3,"end":186.46,"sentiment":"neutral","sentiment_score":-0.08308631057540576}],"sentiment":"neutral","sentiment_score":-0.07476240560589802,"channel":1,"num_words":21,"start":180.435,"end":186.46},{"sentences":[{"text":"Yeah.","start":186.38501,"end":186.88501,"sentiment":"neutral","sentiment_score":-0.05416164919734001}],"sentiment":"neutral","sentiment_score":-0.05416164919734001,"channel":0,"num_words":1,"start":186.38501,"end":186.88501},{"sentences":[{"text":"to know who the beneficiaries are.","start":186.46,"end":188.22,"sentiment":"neutral","sentiment_score":-0.06210545698801676},{"text":"But like I said, on one of these other policies is Australian Super one.","start":188.22,"end":191.74,"sentiment":"neutral","sentiment_score":-0.021695042428161417},{"text":"There is three beneficiaries, so I'm gonna go that it's the same.","start":191.74,"end":195.04,"sentiment":"neutral","sentiment_score":-0.009603526598463455},{"text":"And I will get it both same ones through to you, and, hopefully, that matches up.","start":195.42,"end":200.115,"sentiment":"neutral","sentiment_score":0.013928476022556424}],"sentiment":"neutral","sentiment_score":-0.011848959140479565,"channel":1,"num_words":48,"start":186.46,"end":200.115},{"sentences":[{"text":"Alright.","start":201.2,"end":201.7,"sentiment":"neutral","sentiment_score":0.07166413962841034},{"text":"I will await your email.","start":202.32,"end":203.68001,"sentiment":"neutral","sentiment_score":0.0828815221786499},{"text":"I'll make sure that","start":203.68001,"end":204.8,"sentiment":"neutral","sentiment_score":0.12974386103451252}],"sentiment":"neutral","sentiment_score":0.10050471946597099,"channel":0,"num_words":10,"start":201.2,"end":204.8},{"sentences":[{"text":"Yep.","start":204.675,"end":205.175,"sentiment":"neutral","sentiment_score":0.1112438440322876}],"sentiment":"neutral","sentiment_score":0.1112438440322876,"channel":1,"num_words":1,"start":204.675,"end":205.175},{"sentences":[{"text":"Caden slides it with me once things come through, and I'll","start":204.8,"end":207.615,"sentiment":"neutral","sentiment_score":0.11391745981844989}],"sentiment":"neutral","sentiment_score":0.11391745981844989,"channel":0,"num_words":11,"start":204.8,"end":207.615},{"sentences":[{"text":"Yep.","start":208.02287,"end":208.42288,"sentiment":"neutral","sentiment_score":0.07699393481016159},{"text":"Okay.","start":208.42288,"end":208.92288,"sentiment":"neutral","sentiment_score":0.11994750797748566}],"sentiment":"neutral","sentiment_score":0.09847072139382362,"channel":1,"num_words":2,"start":208.02287,"end":208.92288},{"sentences":[{"text":"review and get it back to you as quick as possible.","start":208.715,"end":210.815,"sentiment":"neutral","sentiment_score":0.12249546972188083}],"sentiment":"neutral","sentiment_score":0.12249546972188083,"channel":0,"num_words":11,"start":208.715,"end":210.815},{"sentences":[{"text":"Yep.","start":210.98288,"end":211.30287,"sentiment":"neutral","sentiment_score":0.1613846868276596},{"text":"Not a problem.","start":211.30287,"end":211.94287,"sentiment":"positive","sentiment_score":0.39964885512987774},{"text":"Thank you very much for that.","start":211.94287,"end":213.24287,"sentiment":"positive","sentiment_score":0.6860203047593435}],"sentiment":"positive","sentiment_score":0.5476453080773354,"channel":1,"num_words":10,"start":210.98288,"end":213.24287},{"sentences":[{"text":"Thanks.","start":213.355,"end":213.755,"sentiment":"positive","sentiment_score":0.6534788608551025},{"text":"Have a good one.","start":213.755,"end":214.735,"sentiment":"positive","sentiment_score":0.6263345628976822}],"sentiment":"positive","sentiment_score":0.6317634224891663,"channel":0,"num_words":5,"start":213.355,"end":214.735},{"sentences":[{"text":"No worries.","start":214.50287,"end":215.06288,"sentiment":"neutral","sentiment_score":0.28322461247444153},{"text":"You too.","start":215.06288,"end":215.62288,"sentiment":"neutral","sentiment_score":0.148650873452425},{"text":"Bye bye.","start":215.62288,"end":216.28287,"sentiment":"neutral","sentiment_score":0.09815279394388199}],"sentiment":"neutral","sentiment_score":0.1766760932902495,"channel":1,"num_words":6,"start":214.50287,"end":216.28287},{"sentences":[{"text":"Bye.","start":216.555,"end":217.055,"sentiment":"neutral","sentiment_score":-0.08966995030641556}],"sentiment":"neutral","sentiment_score":-0.08966995030641556,"channel":0,"num_words":1,"start":216.555,"end":217.055}]},"summary":{"result":"success","short":"A representative fromays Financial calls a customer to discuss an estate on Timothy Dunstan's property. The representative asks for the beneficiaries and confirms that all beneficiaries are present. The representative also discusses the process for releasing funds to the estate and mentions that they will send the necessary documents."},"intents":{"segments":[{"text":"just calling back in regards to the estate for Timothy Dunstan. Mhmm. Cool.","start_word":41,"end_word":53,"intents":[{"intent":"Confirm address","confidence_score":0.00005386079}]},{"text":"So I had a look over all the documents that you provided. And while I can acknowledge that Paige has given you authority, Paige Paige is listed as one of the beneficiaries for the funds that we hold for Timothy. She's not the only. And until we can establish authority from all the beneficiaries for that estate, we can't provide any more information than that. Okay.","start_word":83,"end_word":148,"intents":[{"intent":"Confirm authority","confidence_score":0.01364262},{"intent":"Provide information","confidence_score":0.138738}]},{"text":"I'm presuming that it's the three it's the ex partner and the two children. Now Ben being the a minor, how do you get an authority for him then?","start_word":265,"end_word":293,"intents":[{"intent":"Get authority","confidence_score":0.05893825},{"intent":"Delegate task","confidence_score":0.0010308147}]},{"text":"And once I receive all those documents, if there's anything else Yep.","start_word":345,"end_word":356,"intents":[{"intent":"Provide documents","confidence_score":0.14518254}]},{"text":"You don't have the documentation as Yeah. to know who the beneficiaries are. But like I said, on one of these other policies is Australian Super one. There is three beneficiaries, so I'm gonna go that it's the same. And I will get it both same ones through to you, and, hopefully, that matches up.","start_word":408,"end_word":462,"intents":[{"intent":"Qualify for documents","confidence_score":0.0038266892}]},{"text":"review and get it back to you as quick as possible. Yep.","start_word":487,"end_word":498,"intents":[{"intent":"Review documents","confidence_score":0.047884244}]},{"text":"Thanks. Have a good one. No worries.","start_word":508,"end_word":514,"intents":[{"intent":"Ensure success","confidence_score":0.000025361778}]}]},"sentiments":{"segments":[{"text":"You for calling Hargraves. Please hold. Someone will be with you in a moment. Good afternoon. Hargrave solicitor. Sharon speaking. Hi, Sharon. Larissa from O2 Financial. How are you going? Oh, good. Yourself? Yeah.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.15680506825447085},{"text":"Good. Thank you. That's I was good.","start_word":34,"end_word":40,"sentiment":"positive","sentiment_score":0.5537614226341248},{"text":"just calling back in regards to the estate for Timothy Dunstan. Mhmm. Cool. How'd Cool. you go? So just letting you know, our calls are recorded. Well, I know you know, but just so Yep. that I would Yep. inform you. Yep. So I had a look over all the documents that you provided. And while I can acknowledge that Paige has given you authority, Paige Paige is listed as one of the beneficiaries for the funds that we hold for Timothy. She's not the only. And until we can establish authority from all the beneficiaries for that estate, we can't provide any more information than that. Okay. So the other beneficiaries would be the other child? Possibly. Yep. Okay. Righty o. So what do we need to do? What's the best way? We're we're we're asking for the estate of Timothy, which is all beneficiaries, Yep. Yes. Paige being the oldest one, obviously. Yep. So what do we need to do to get the funds released to the estate? So if all the beneficiaries are able to provide authority for you guys to act, then that would be fine. I I will tell you now that Ben is not the only one. Okay. So on his other super, his ex partner is one of them as well. We have got that documentation. I'm presuming that it's the three it's the ex partner and the two children. Now Ben being the a minor, how do you get an authority for him then? Generally speaking, it would be whomever is his His guardian. legal guardian? Yep. Right. Okay. So legal guardian. And I'm gonna pursue assume, as per his other policies, that his ex partner is a beneficiary, and we'll do an authority from her as well and see how we go with that then. And once I receive all those documents, if there's anything else Yep. outstanding, I will let you know. Okay. Not a problem. Alright. Well, I'll guess that and get those through to you. Yep. Sorry, darling. I've hand tied under Yeah. privacy Yeah. as much That's as possible. fine. Yeah. Look, I know it just makes it harder when it's in the state. You don't have the documentation as Yeah. to know who the beneficiaries are. But like I said, on one of these other policies is Australian Super one. There is three beneficiaries, so I'm gonna go that it's the same. And I will get it both same ones through to you, and, hopefully, that matches up. Alright. I will await your email. I'll make sure that Yep. Caden slides it with me once things come through, and I'll Yep. Okay. review and get it back to you as quick as possible. Yep.","start_word":41,"end_word":498,"sentiment":"neutral","sentiment_score":-0.0008366833843583624},{"text":"Not a problem. Thank you very much for that. Thanks. Have a good one.","start_word":499,"end_word":512,"sentiment":"positive","sentiment_score":0.5926945805549622},{"text":"No worries. You too. Bye bye. Bye.","start_word":513,"end_word":519,"sentiment":"neutral","sentiment_score":0.1711039873106139}],"average":{"sentiment":"neutral","sentiment_score":0.03974761911755273}}}}