{"metadata":{"transaction_key":"deprecated","request_id":"019f87f4-dbae-7ad3-8ad4-73acf688a4b1","sha256":"4d677d4fc94d4c9adf2d1df020a83925c23a21d49a4406d4a8909727c8d31e9c","created":"2026-07-22T03:53:20.394Z","duration":55.223938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":159,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":169,"output_tokens":169},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":169,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Brad. Larissa from OG Financial. I was just quickly touching base with you with respect to your contributions for last financial year. I know that my team emailed you in June just with respect to some personal contributions that you did make into your hub twenty four fund, And I was wanting to touch base from an advice perspective to discuss potentially claiming on those from a personal deductible contribution method, which in turn would reduce your taxable income, give you a bit of boost to your income tax return this year. If you could give me a callback, 130160796, just so we can have a quick chat, that would be appreciated. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":7.04,"end":7.3599997,"confidence":0.9333496,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.12496022135019302},{"word":"brad","start":7.3599997,"end":7.68,"confidence":0.92578125,"punctuated_word":"Brad.","sentiment":"neutral","sentiment_score":0.17123356461524963},{"word":"larissa","start":7.68,"end":8.08,"confidence":0.9562988,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.2177649438381195},{"word":"from","start":8.08,"end":8.32,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2032983750104904},{"word":"og","start":8.32,"end":8.559999,"confidence":0.40625,"punctuated_word":"OG","sentiment":"neutral","sentiment_score":0.18924108147621155},{"word":"financial","start":8.559999,"end":9.059999,"confidence":0.99658203,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.14970368146896362},{"word":"i","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3198040723800659},{"word":"was","start":9.44,"end":9.76,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.27883315086364746},{"word":"just","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.3200693130493164},{"word":"quickly","start":10.0,"end":10.4,"confidence":0.99902344,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.3152695596218109},{"word":"touching","start":10.4,"end":10.639999,"confidence":0.99902344,"punctuated_word":"touching","sentiment":"neutral","sentiment_score":0.20844422280788424},{"word":"base","start":10.639999,"end":10.88,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.3110674321651459},{"word":"with","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.318703830242157},{"word":"you","start":11.04,"end":11.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36753857135772705},{"word":"with","start":11.5199995,"end":12.0199995,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.3034522533416748},{"word":"respect","start":12.24,"end":12.74,"confidence":0.9970703,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":0.2549014091491699},{"word":"to","start":13.224999,"end":13.304999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2753007411956787},{"word":"your","start":13.304999,"end":13.804999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3135509192943573},{"word":"contributions","start":13.945,"end":14.445,"confidence":0.91845703,"punctuated_word":"contributions","sentiment":"neutral","sentiment_score":0.20817017555236816},{"word":"for","start":14.825,"end":15.065,"confidence":0.60791016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21549838781356812},{"word":"last","start":15.065,"end":15.385,"confidence":0.65283203,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.1993379443883896},{"word":"financial","start":15.385,"end":15.885,"confidence":0.99902344,"punctuated_word":"financial","sentiment":"neutral","sentiment_score":0.1834970265626907},{"word":"year","start":16.025,"end":16.525,"confidence":0.99853516,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.2620673179626465},{"word":"i","start":18.345,"end":18.744999,"confidence":0.74365234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27920934557914734},{"word":"know","start":18.744999,"end":18.904999,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.2730410695075989},{"word":"that","start":18.904999,"end":19.064999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2987571358680725},{"word":"my","start":19.064999,"end":19.305,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.3416633605957031},{"word":"team","start":19.305,"end":19.705,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.2748262882232666},{"word":"emailed","start":19.705,"end":20.205,"confidence":0.9980469,"punctuated_word":"emailed","sentiment":"neutral","sentiment_score":0.232354074716568},{"word":"you","start":20.265,"end":20.765,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2201770097017288},{"word":"in","start":21.145,"end":21.465,"confidence":0.8984375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1771310567855835},{"word":"june","start":21.465,"end":21.865,"confidence":1.0,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.22966241836547852},{"word":"just","start":21.865,"end":22.105,"confidence":0.93603516,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.23915183544158936},{"word":"with","start":22.105,"end":22.265,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18617621064186096},{"word":"respect","start":22.265,"end":22.665,"confidence":1.0,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":0.19564491510391235},{"word":"to","start":22.665,"end":23.165,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27657243609428406},{"word":"some","start":23.465,"end":23.625,"confidence":0.9863281,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.2378552258014679},{"word":"personal","start":23.625,"end":24.105,"confidence":1.0,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":0.15655694901943207},{"word":"contributions","start":24.105,"end":24.605,"confidence":0.99902344,"punctuated_word":"contributions","sentiment":"neutral","sentiment_score":0.18028950691223145},{"word":"that","start":24.665,"end":24.825,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3409503996372223},{"word":"you","start":24.825,"end":25.064999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3283883035182953},{"word":"did","start":25.064999,"end":25.305,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.2581818997859955},{"word":"make","start":25.305,"end":25.544998,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.3089555501937866},{"word":"into","start":25.544998,"end":25.785,"confidence":0.9770508,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.23325857520103457},{"word":"your","start":25.785,"end":25.945,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2475830614566803},{"word":"hub","start":25.945,"end":26.185,"confidence":0.5234375,"punctuated_word":"hub","sentiment":"neutral","sentiment_score":0.1944778561592102},{"word":"twenty","start":26.185,"end":26.425,"confidence":0.99609375,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.17926162481307983},{"word":"four","start":26.425,"end":26.665,"confidence":0.9970703,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.15704931318759918},{"word":"fund","start":26.665,"end":27.09,"confidence":0.71606445,"punctuated_word":"fund,","sentiment":"neutral","sentiment_score":0.1449100375175476},{"word":"and","start":27.25,"end":27.41,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.25149646401405334},{"word":"i","start":27.41,"end":27.49,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.28433355689048767},{"word":"was","start":27.49,"end":27.57,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2582482397556305},{"word":"wanting","start":27.57,"end":27.97,"confidence":0.99609375,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.3025641441345215},{"word":"to","start":27.97,"end":28.130001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27017682790756226},{"word":"touch","start":28.130001,"end":28.29,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.21225017309188843},{"word":"base","start":28.29,"end":28.79,"confidence":0.9980469,"punctuated_word":"base","sentiment":"positive","sentiment_score":0.3358830511569977},{"word":"from","start":29.17,"end":29.41,"confidence":0.7529297,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.27152857184410095},{"word":"an","start":29.41,"end":29.65,"confidence":0.99121094,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2600604295730591},{"word":"advice","start":29.65,"end":30.05,"confidence":0.9580078,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.26829129457473755},{"word":"perspective","start":30.05,"end":30.55,"confidence":0.99609375,"punctuated_word":"perspective","sentiment":"neutral","sentiment_score":0.1833516061306},{"word":"to","start":30.93,"end":31.25,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27598825097084045},{"word":"discuss","start":31.25,"end":31.75,"confidence":1.0,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":0.23244011402130127},{"word":"potentially","start":32.13,"end":32.61,"confidence":0.9404297,"punctuated_word":"potentially","sentiment":"positive","sentiment_score":0.4674305319786072},{"word":"claiming","start":32.61,"end":33.010002,"confidence":0.9980469,"punctuated_word":"claiming","sentiment":"positive","sentiment_score":0.45135802030563354},{"word":"on","start":33.010002,"end":33.17,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.541266918182373},{"word":"those","start":33.17,"end":33.67,"confidence":1.0,"punctuated_word":"those","sentiment":"positive","sentiment_score":0.5556094646453857},{"word":"from","start":33.81,"end":34.05,"confidence":0.99609375,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4714565575122833},{"word":"a","start":34.05,"end":34.21,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5319559574127197},{"word":"personal","start":34.21,"end":34.71,"confidence":1.0,"punctuated_word":"personal","sentiment":"positive","sentiment_score":0.42526641488075256},{"word":"deductible","start":34.77,"end":35.27,"confidence":0.9980469,"punctuated_word":"deductible","sentiment":"positive","sentiment_score":0.4561138749122619},{"word":"contribution","start":36.05,"end":36.55,"confidence":0.9970703,"punctuated_word":"contribution","sentiment":"positive","sentiment_score":0.35751813650131226},{"word":"method","start":37.25,"end":37.75,"confidence":0.907959,"punctuated_word":"method,","sentiment":"positive","sentiment_score":0.5343810319900513},{"word":"which","start":38.37,"end":38.61,"confidence":0.9921875,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.5634778738021851},{"word":"in","start":38.61,"end":38.77,"confidence":0.7866211,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.44966670870780945},{"word":"turn","start":38.77,"end":39.09,"confidence":0.9980469,"punctuated_word":"turn","sentiment":"positive","sentiment_score":0.4716423749923706},{"word":"would","start":39.09,"end":39.33,"confidence":0.95166016,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.5485292077064514},{"word":"reduce","start":39.33,"end":39.65,"confidence":0.9921875,"punctuated_word":"reduce","sentiment":"positive","sentiment_score":0.4177726209163666},{"word":"your","start":39.65,"end":39.809998,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7008979916572571},{"word":"taxable","start":39.809998,"end":40.21,"confidence":0.99902344,"punctuated_word":"taxable","sentiment":"positive","sentiment_score":0.5154021382331848},{"word":"income","start":40.21,"end":40.61,"confidence":0.9770508,"punctuated_word":"income,","sentiment":"positive","sentiment_score":0.513382077217102},{"word":"give","start":40.61,"end":40.77,"confidence":0.99902344,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.6416285634040833},{"word":"you","start":40.77,"end":40.93,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6996389627456665},{"word":"a","start":40.93,"end":41.010002,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6195615530014038},{"word":"bit","start":41.010002,"end":41.17,"confidence":0.94189453,"punctuated_word":"bit","sentiment":"positive","sentiment_score":0.5332915186882019},{"word":"of","start":41.17,"end":41.33,"confidence":0.984375,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.6217631101608276},{"word":"boost","start":41.33,"end":41.655,"confidence":0.9863281,"punctuated_word":"boost","sentiment":"positive","sentiment_score":0.6456326246261597},{"word":"to","start":42.135,"end":42.535,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7014144062995911},{"word":"your","start":42.535,"end":42.855,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7408692836761475},{"word":"income","start":42.855,"end":43.355,"confidence":1.0,"punctuated_word":"income","sentiment":"positive","sentiment_score":0.5994832515716553},{"word":"tax","start":43.495,"end":43.995,"confidence":1.0,"punctuated_word":"tax","sentiment":"positive","sentiment_score":0.6655553579330444},{"word":"return","start":44.135,"end":44.635,"confidence":0.99902344,"punctuated_word":"return","sentiment":"positive","sentiment_score":0.7596638202667236},{"word":"this","start":44.695,"end":44.934998,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.5758289694786072},{"word":"year","start":44.934998,"end":45.434998,"confidence":0.9921875,"punctuated_word":"year.","sentiment":"positive","sentiment_score":0.48011764883995056},{"word":"if","start":45.495,"end":45.655,"confidence":0.99902344,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.4281811118125915},{"word":"you","start":45.655,"end":45.735,"confidence":0.99609375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34236231446266174},{"word":"could","start":45.735,"end":45.894997,"confidence":0.95166016,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.32137954235076904},{"word":"give","start":45.894997,"end":45.975,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.28998634219169617},{"word":"me","start":45.975,"end":46.135,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.36589550971984863},{"word":"a","start":46.135,"end":46.295,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2573902904987335},{"word":"callback","start":46.295,"end":46.795,"confidence":0.9621582,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":0.24031132459640503},{"word":"130160796","start":47.175,"end":49.815,"confidence":0.98502606,"punctuated_word":"130160796,","sentiment":"positive","sentiment_score":0.3901453912258148},{"word":"just","start":49.815,"end":50.135,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2911108136177063},{"word":"so","start":50.135,"end":50.295,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.31436559557914734},{"word":"we","start":50.295,"end":50.375,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.28552892804145813},{"word":"can","start":50.375,"end":50.535,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3141394555568695},{"word":"have","start":50.535,"end":50.695,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.33200693130493164},{"word":"a","start":50.695,"end":50.774998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.30150333046913147},{"word":"quick","start":50.774998,"end":51.015,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.35700613260269165},{"word":"chat","start":51.015,"end":51.415,"confidence":0.9797363,"punctuated_word":"chat,","sentiment":"positive","sentiment_score":0.38787245750427246},{"word":"that","start":51.415,"end":51.655,"confidence":0.99902344,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4613862633705139},{"word":"would","start":51.655,"end":51.815,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4827895164489746},{"word":"be","start":51.815,"end":51.975,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4771584272384643},{"word":"appreciated","start":51.975,"end":52.475,"confidence":0.9995117,"punctuated_word":"appreciated.","sentiment":"positive","sentiment_score":0.4138433337211609},{"word":"thank","start":52.695,"end":52.855,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6106991171836853},{"word":"you","start":52.855,"end":53.355,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3842542171478271}],"paragraphs":{"transcript":"\nHi, Brad. Larissa from OG Financial. I was just quickly touching base with you with respect to your contributions for last financial year. I know that my team emailed you in June just with respect to some personal contributions that you did make into your hub twenty four fund, And I was wanting to touch base from an advice perspective to discuss potentially claiming on those from a personal deductible contribution method, which in turn would reduce your taxable income, give you a bit of boost to your income tax return this year. If you could give me a callback, 130160796, just so we can have a quick chat, that would be appreciated.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi, Brad.","start":7.04,"end":7.68,"sentiment":"neutral","sentiment_score":0.14809689298272133},{"text":"Larissa from OG Financial.","start":7.68,"end":9.059999,"sentiment":"neutral","sentiment_score":0.19000202044844627},{"text":"I was just quickly touching base with you with respect to your contributions for last financial year.","start":9.28,"end":16.525,"sentiment":"neutral","sentiment_score":0.27385331339695873},{"text":"I know that my team emailed you in June just with respect to some personal contributions that you did make into your hub twenty four fund, And I was wanting to touch base from an advice perspective to discuss potentially claiming on those from a personal deductible contribution method, which in turn would reduce your taxable income, give you a bit of boost to your income tax return this year.","start":18.345,"end":45.434998,"sentiment":"positive","sentiment_score":0.38366107365914753},{"text":"If you could give me a callback, 130160796, just so we can have a quick chat, that would be appreciated.","start":45.495,"end":52.475,"sentiment":"positive","sentiment_score":0.3527181506156921}],"sentiment":"positive","sentiment_score":0.35064023330939553,"num_words":113,"start":7.04,"end":52.475},{"sentences":[{"text":"Thank you.","start":52.695,"end":53.355,"sentiment":"positive","sentiment_score":0.4974766671657562}],"sentiment":"positive","sentiment_score":0.4974766671657562,"num_words":2,"start":52.695,"end":53.355}]}}]},{"alternatives":[{"transcript":"Hi. You've called Brad. I can't take your call right now, so leave me a message. Thanks.","confidence":0.9941406,"words":[{"word":"hi","start":1.1999999,"end":1.36,"confidence":0.751709,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.0023573115468025208},{"word":"you've","start":1.36,"end":1.52,"confidence":0.52856445,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.03386824205517769},{"word":"called","start":1.52,"end":1.68,"confidence":0.97998047,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.02954678237438202},{"word":"brad","start":1.68,"end":1.92,"confidence":0.89697266,"punctuated_word":"Brad.","sentiment":"neutral","sentiment_score":-0.06070634350180626},{"word":"i","start":1.92,"end":2.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21953284740448},{"word":"can't","start":2.0,"end":2.24,"confidence":0.9941406,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.3077893555164337},{"word":"take","start":2.24,"end":2.32,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.32729724049568176},{"word":"your","start":2.32,"end":2.48,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.29494962096214294},{"word":"call","start":2.48,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2926129996776581},{"word":"right","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.30988529324531555},{"word":"now","start":2.8,"end":3.04,"confidence":0.8959961,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.25962501764297485},{"word":"so","start":3.04,"end":3.28,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17749136686325073},{"word":"leave","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10171597450971603},{"word":"me","start":3.4399998,"end":3.6,"confidence":0.99121094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1115458682179451},{"word":"a","start":3.6,"end":3.6799998,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12073026597499847},{"word":"message","start":3.6799998,"end":4.08,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2207804173231125},{"word":"thanks","start":4.08,"end":4.58,"confidence":0.98217773,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.0971921607851982}],"paragraphs":{"transcript":"\nHi. You've called Brad. I can't take your call right now, so leave me a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.36,"sentiment":"neutral","sentiment_score":-0.0023573115468025208},{"text":"You've called Brad.","start":1.36,"end":1.92,"sentiment":"neutral","sentiment_score":-0.04137378931045532},{"text":"I can't take your call right now, so leave me a message.","start":1.92,"end":4.08,"sentiment":"neutral","sentiment_score":-0.2286630223194758},{"text":"Thanks.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.0971921607851982}],"sentiment":"neutral","sentiment_score":-0.16313192861921647,"num_words":17,"start":1.1999999,"end":4.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Brad. I can't take your call right now, so leave me a message. Thanks.\n\nChannel 0: Hi, Brad. Larissa from OG Financial. I was just quickly touching base with you with respect to your contributions for last financial year. I know that my team emailed you in June just with respect to some personal contributions that you did make into your hub twenty four fund, And I was wanting to touch base from an advice perspective to discuss potentially claiming on those from a personal deductible contribution method, which in turn would reduce your taxable income, give you a bit of boost to your income tax return this year. If you could give me a callback, 130160796, just so we can have a quick chat, that would be appreciated.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.36,"sentiment":"neutral","sentiment_score":-0.0023573115468025208},{"text":"You've called Brad.","start":1.36,"end":1.92,"sentiment":"neutral","sentiment_score":-0.04137378931045532},{"text":"I can't take your call right now, so leave me a message.","start":1.92,"end":4.08,"sentiment":"neutral","sentiment_score":-0.2286630223194758},{"text":"Thanks.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.0971921607851982}],"sentiment":"neutral","sentiment_score":-0.16313192861921647,"channel":1,"num_words":17,"start":1.1999999,"end":4.58},{"sentences":[{"text":"Hi, Brad.","start":7.04,"end":7.68,"sentiment":"neutral","sentiment_score":0.14809689298272133},{"text":"Larissa from OG Financial.","start":7.68,"end":9.059999,"sentiment":"neutral","sentiment_score":0.19000202044844627},{"text":"I was just quickly touching base with you with respect to your contributions for last financial year.","start":9.28,"end":16.525,"sentiment":"neutral","sentiment_score":0.27385331339695873},{"text":"I know that my team emailed you in June just with respect to some personal contributions that you did make into your hub twenty four fund, And I was wanting to touch base from an advice perspective to discuss potentially claiming on those from a personal deductible contribution method, which in turn would reduce your taxable income, give you a bit of boost to your income tax return this year.","start":18.345,"end":45.434998,"sentiment":"positive","sentiment_score":0.38366107365914753},{"text":"If you could give me a callback, 130160796, just so we can have a quick chat, that would be appreciated.","start":45.495,"end":52.475,"sentiment":"positive","sentiment_score":0.3527181506156921}],"sentiment":"positive","sentiment_score":0.35064023330939553,"channel":0,"num_words":113,"start":7.04,"end":52.475},{"sentences":[{"text":"Thank you.","start":52.695,"end":53.355,"sentiment":"positive","sentiment_score":0.4974766671657562}],"sentiment":"positive","sentiment_score":0.4974766671657562,"channel":0,"num_words":2,"start":52.695,"end":53.355}]},"summary":{"result":"success","short":"A representative from OG Financial named Larissa calls a customer named Brad to discuss his personal contributions to his hub twenty four fund and potentially claiming on his personal deductible contribution method to boost his income tax return. Larissa asks Brad to call her back at 130160ter."},"intents":{"segments":[{"text":"I was just quickly touching base with you with respect to your contributions for last financial year. I know that my team emailed you in June just with respect to some personal contributions that you did make into your hub twenty four fund, And I was wanting to touch base from an advice perspective to discuss potentially claiming on those from a personal deductible contribution method, which in turn would reduce your taxable income, give you a bit of boost to your income tax return this year.","start_word":23,"end_word":109,"intents":[{"intent":"Discuss personal contributions","confidence_score":0.3789065}]},{"text":"If you could give me a callback, 130160796, just so we can have a quick chat, that would be appreciated. Thank you.","start_word":110,"end_word":131,"intents":[{"intent":"Request callback","confidence_score":0.7009456}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Brad. I can't take your call right now, so leave me a message. Thanks. Hi, Brad. Larissa from OG Financial. I was just quickly touching base with you with respect to your contributions for last financial year.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":0.0500556081533432},{"text":"I know that my team emailed you in June just with respect to some personal contributions that you did make into your hub twenty four fund, And I was wanting to touch base from an advice perspective to discuss potentially claiming on those from a personal deductible contribution method, which in turn would reduce your taxable income, give you a bit of boost to your income tax return this year. If you could give me a callback, 130160796, just so we can have a quick chat, that would be appreciated. Thank you.","start_word":40,"end_word":131,"sentiment":"positive","sentiment_score":0.3840353488922119}],"average":{"sentiment":"neutral","sentiment_score":0.27336750369100177}}}}