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on.","start":62.38,"end":63.120003,"sentiment":"neutral","sentiment_score":0.041202206164598465}],"sentiment":"neutral","sentiment_score":0.041202206164598465,"channel":1,"num_words":2,"start":62.38,"end":63.120003},{"sentences":[{"text":"Actually, you asked me to call you back again.","start":64.149994,"end":66.17,"sentiment":"neutral","sentiment_score":-0.03969435104065471},{"text":"That is why I'm calling you back right now.","start":66.326935,"end":68.34693,"sentiment":"neutral","sentiment_score":-0.013283544530471167}],"sentiment":"neutral","sentiment_score":-0.02648894778556294,"channel":0,"num_words":18,"start":64.149994,"end":68.34693},{"sentences":[{"text":"Okay.","start":68.54,"end":69.04,"sentiment":"neutral","sentiment_score":0.0674654170870781},{"text":"No worries.","start":69.1,"end":69.83694,"sentiment":"neutral","sentiment_score":0.0983186587691307},{"text":"Alright.","start":70.076935,"end":70.31694,"sentiment":"neutral","sentiment_score":0.1916772574186325},{"text":"Thank","start":70.31694,"end":70.81694,"sentiment":"neutral","sentiment_score":0.30430442094802856}],"sentiment":"neutral","sentiment_score":0.15201688259840013,"channel":1,"num_words":5,"start":68.54,"end":70.81694},{"sentences":[{"text":"Alright.","start":71.686935,"end":72.186935,"sentiment":"neutral","sentiment_score":0.24193912744522095},{"text":"No.","start":72.24693,"end":72.48694,"sentiment":"neutral","sentiment_score":0.13290703296661377},{"text":"No worries.","start":72.48694,"end":73.20693,"sentiment":"neutral","sentiment_score":0.1441716067492962},{"text":"Thank you.","start":73.20693,"end":74.02693,"sentiment":"positive","sentiment_score":0.3341517746448517}],"sentiment":"neutral","sentiment_score":0.22191548720002174,"channel":0,"num_words":6,"start":71.686935,"end":74.02693},{"sentences":[{"text":"you.","start":73.99693,"end":74.49693,"sentiment":"neutral","sentiment_score":0.24572426080703735},{"text":"Bye.","start":74.63694,"end":75.13694,"sentiment":"neutral","sentiment_score":0.12701141834259033}],"sentiment":"neutral","sentiment_score":0.18636783957481384,"channel":1,"num_words":2,"start":73.99693,"end":75.13694}]},"summary":{"result":"success","short":"The customer, Paul, receives a call from an IT representative named Ronald who is trying to arrange a meeting with his CTO, Mr. Baljit Singh. Ronald explains that they have everything in place and that he is not looking for anything external, but Paul thanks him for the call and ends the conversation."},"intents":{"segments":[{"text":"I Paul, if you can remember, I was able to talk to you last September. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, pal, it's, Cloud Solution IT. Yeah.","start_word":25,"end_word":76,"intents":[{"intent":"Introduce company","confidence_score":0.12496687},{"intent":"Arrange meeting","confidence_score":0.10107907}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.05793508514761925},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3758619427680969},{"text":"Paulo, it's, Ronald from Cloud Solution IT. Yeah. How can I help you? Hello? Hey. How can I help you? I Paul, if you can remember, I was able to talk to you last September. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, pal, it's, Cloud Solution IT. Yeah. Sorry. I normally get the I I don't take calls that comes without any recommendation on this kind of thing. So yeah. And we we have Mhmm. everything in place and not looking Yep. to anything external right now. So I Yes. appreciate for your call, but I'll pass Mhmm. it on. Actually, you asked me to call you back again. That is why I'm calling you back right now. Okay. No worries. Alright. Thank Alright. No. No worries. Thank you. you. Bye.","start_word":5,"end_word":159,"sentiment":"neutral","sentiment_score":0.05268066003918648}],"average":{"sentiment":"neutral","sentiment_score":0.0569956138216216}}}}