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I didn't call yesterday. I was so tired, but I just woke up and the Internet is still not working. Let me see. No.\n\nMm-mm. No. It says now the the eighth day, it hasn't been working. No. I haven't pressed anything.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.022158900275826458},{"text":"I didn't call yesterday.","start":7.7599998,"end":9.22,"sentiment":"neutral","sentiment_score":-0.16074732691049576},{"text":"I was so tired, but I just woke up and the Internet is still not working.","start":10.48,"end":18.625,"sentiment":"negative","sentiment_score":-0.5331297852098942},{"text":"Let me see.","start":26.89,"end":32.58,"sentiment":"neutral","sentiment_score":-0.031245080133279163},{"text":"No.","start":32.58,"end":33.08,"sentiment":"neutral","sentiment_score":-0.09721320867538452}],"sentiment":"negative","sentiment_score":-0.3736742167919874,"num_words":25,"start":6.16,"end":33.08},{"sentences":[{"text":"Mm-mm.","start":40.635002,"end":41.135002,"sentiment":"neutral","sentiment_score":-0.06734626740217209},{"text":"No.","start":42.555,"end":43.055,"sentiment":"neutral","sentiment_score":-0.1321660280227661},{"text":"It says now the the eighth day, it hasn't been working.","start":45.515,"end":49.935,"sentiment":"neutral","sentiment_score":-0.28904668444936926},{"text":"No.","start":56.4,"end":56.88,"sentiment":"neutral","sentiment_score":-0.27274370193481445},{"text":"I haven't pressed anything.","start":56.88,"end":58.66,"sentiment":"neutral","sentiment_score":-0.2395174317061901}],"sentiment":"neutral","sentiment_score":-0.25610218072930974,"num_words":18,"start":40.635002,"end":58.66}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Jane from Airtel.\n\nChannel 1: Hello. I didn't\n\nChannel 0: Mhmm.\n\nChannel 1: call yesterday. I was so tired, but\n\nChannel 0: Mhmm.\n\nChannel 1: I just woke up and the Internet is still not working.\n\nChannel 0: Okay. Can I have your full name, please, for me to check the account?\n\nChannel 1: Let me see. No.\n\nChannel 0: Okay. Did you press anything with the route or\n\nChannel 1: Mm-mm.\n\nChannel 0: no?\n\nChannel 1: No. It\n\nChannel 0: Hello?\n\nChannel 1: says now the the eighth day, it hasn't been working.\n\nChannel 0: Yeah. Did you press anything with the router or you leave it?\n\nChannel 1: No. I haven't pressed anything.\n\nChannel 0: Okay. I see. Is it okay if I put you on hold? Let me just check on our end. Hello?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.11902368068695068},{"text":"Good morning.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.3209941238164902},{"text":"This is Jane from Airtel.","start":3.04,"end":4.74,"sentiment":"neutral","sentiment_score":0.18602798879146576}],"sentiment":"neutral","sentiment_score":0.21139398403465748,"channel":0,"num_words":8,"start":1.92,"end":4.74},{"sentences":[{"text":"Hello.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.022158900275826458},{"text":"I didn't","start":7.7599998,"end":8.4,"sentiment":"neutral","sentiment_score":-0.12955567240715027}],"sentiment":"neutral","sentiment_score":-0.07898414817949136,"channel":1,"num_words":3,"start":6.16,"end":8.4},{"sentences":[{"text":"Mhmm.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":-0.16326744854450226}],"sentiment":"neutral","sentiment_score":-0.16326744854450226,"channel":0,"num_words":1,"start":8.08,"end":8.58},{"sentences":[{"text":"call yesterday.","start":8.4,"end":9.22,"sentiment":"neutral","sentiment_score":-0.19193898141384125},{"text":"I was so tired, but","start":10.48,"end":12.5,"sentiment":"negative","sentiment_score":-0.4568790316581726}],"sentiment":"negative","sentiment_score":-0.3811818744455065,"channel":1,"num_words":7,"start":8.4,"end":12.5},{"sentences":[{"text":"Mhmm.","start":12.88,"end":13.38,"sentiment":"neutral","sentiment_score":-0.3112258315086365}],"sentiment":"neutral","sentiment_score":-0.3112258315086365,"channel":0,"num_words":1,"start":12.88,"end":13.38},{"sentences":[{"text":"I just woke up and the Internet is still not working.","start":13.964999,"end":18.625,"sentiment":"negative","sentiment_score":-0.5677892186424949}],"sentiment":"negative","sentiment_score":-0.5677892186424949,"channel":1,"num_words":11,"start":13.964999,"end":18.625},{"sentences":[{"text":"Okay.","start":21.235,"end":21.735,"sentiment":"neutral","sentiment_score":-0.06810565292835236},{"text":"Can I have your full name, please, for me to check the account?","start":22.355,"end":25.255001,"sentiment":"neutral","sentiment_score":-0.028888908573068105}],"sentiment":"neutral","sentiment_score":-0.031690104598445554,"channel":0,"num_words":14,"start":21.235,"end":25.255001},{"sentences":[{"text":"Let me see.","start":26.89,"end":32.58,"sentiment":"neutral","sentiment_score":-0.031245080133279163},{"text":"No.","start":32.58,"end":33.08,"sentiment":"neutral","sentiment_score":-0.09721320867538452}],"sentiment":"neutral","sentiment_score":-0.047737112268805504,"channel":1,"num_words":4,"start":26.89,"end":33.08},{"sentences":[{"text":"Okay.","start":35.36,"end":35.86,"sentiment":"neutral","sentiment_score":-0.04486220329999924},{"text":"Did you press anything with the route or","start":37.52,"end":40.785,"sentiment":"neutral","sentiment_score":-0.0612374865449965}],"sentiment":"neutral","sentiment_score":-0.059418010628885694,"channel":0,"num_words":9,"start":35.36,"end":40.785},{"sentences":[{"text":"Mm-mm.","start":40.635002,"end":41.135002,"sentiment":"neutral","sentiment_score":-0.06734626740217209}],"sentiment":"neutral","sentiment_score":-0.06734626740217209,"channel":1,"num_words":1,"start":40.635002,"end":41.135002},{"sentences":[{"text":"no?","start":40.785,"end":41.285,"sentiment":"neutral","sentiment_score":-0.06326888501644135}],"sentiment":"neutral","sentiment_score":-0.06326888501644135,"channel":0,"num_words":1,"start":40.785,"end":41.285},{"sentences":[{"text":"No.","start":42.555,"end":43.055,"sentiment":"neutral","sentiment_score":-0.1321660280227661},{"text":"It","start":45.515,"end":45.675003,"sentiment":"neutral","sentiment_score":-0.06792829930782318}],"sentiment":"neutral","sentiment_score":-0.10004716366529465,"channel":1,"num_words":2,"start":42.555,"end":45.675003},{"sentences":[{"text":"Hello?","start":45.585,"end":46.085,"sentiment":"neutral","sentiment_score":-0.05266942456364632}],"sentiment":"neutral","sentiment_score":-0.05266942456364632,"channel":0,"num_words":1,"start":45.585,"end":46.085},{"sentences":[{"text":"says now the the eighth day, it hasn't been working.","start":45.675003,"end":49.935,"sentiment":"neutral","sentiment_score":-0.31115852296352386}],"sentiment":"neutral","sentiment_score":-0.31115852296352386,"channel":1,"num_words":10,"start":45.675003,"end":49.935},{"sentences":[{"text":"Yeah.","start":51.105,"end":51.605,"sentiment":"neutral","sentiment_score":-0.06494617462158203},{"text":"Did you press anything with the router or you leave it?","start":52.065,"end":55.64,"sentiment":"neutral","sentiment_score":-0.06960173899477179}],"sentiment":"neutral","sentiment_score":-0.06921377529700597,"channel":0,"num_words":12,"start":51.105,"end":55.64},{"sentences":[{"text":"No.","start":56.4,"end":56.88,"sentiment":"neutral","sentiment_score":-0.27274370193481445},{"text":"I haven't pressed anything.","start":56.88,"end":58.66,"sentiment":"neutral","sentiment_score":-0.2395174317061901}],"sentiment":"neutral","sentiment_score":-0.24616268575191497,"channel":1,"num_words":5,"start":56.4,"end":58.66},{"sentences":[{"text":"Okay.","start":61.78,"end":62.1,"sentiment":"neutral","sentiment_score":-0.04114379361271858},{"text":"I see.","start":62.1,"end":62.760002,"sentiment":"neutral","sentiment_score":-0.016796167008578777},{"text":"Is it okay if I put you on hold?","start":65.38,"end":66.82,"sentiment":"neutral","sentiment_score":-0.018968344148662355},{"text":"Let me just check on our end.","start":66.82,"end":71.80694,"sentiment":"neutral","sentiment_score":-0.01014680096081325},{"text":"Hello?","start":71.80694,"end":72.30694,"sentiment":"neutral","sentiment_score":-0.004628213122487068}],"sentiment":"neutral","sentiment_score":-0.016055352240800857,"channel":0,"num_words":20,"start":61.78,"end":72.30694}]},"summary":{"result":"success","short":"A representative from Airtel named Jane calls a customer to report that their internet is not working. The customer had trouble responding to Jane's previous calls and asks for her full name to check the account. After some confusion, the customer confirms that they haven't pressed anything on the router or left the call. Jane puts the customer on hold to check further."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Jane from Airtel. Hello. I didn't Mhmm. call yesterday.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.03338145837187767},{"text":"I was so tired, but Mhmm. I just woke up and the Internet is still not working.","start_word":14,"end_word":30,"sentiment":"negative","sentiment_score":-0.4840494394302368},{"text":"Okay. Can I have your full name, please, for me to check the account? Let me see. No. Okay. Did you press anything with the route or Mm-mm. no? No. It Hello? says now the the eighth day, it hasn't been working. Yeah. Did you press anything with the router or you leave it? No. I haven't pressed anything. Okay. I see. Is it okay if I put you on hold? Let me just check on our end. Hello?","start_word":31,"end_word":109,"sentiment":"neutral","sentiment_score":-0.10088153928518297}],"average":{"sentiment":"neutral","sentiment_score":-0.1347715129023013}}}}