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Good morning. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Hey. My name is Michael, and, I'm just moving into a new apartment.\n\nChannel 0: Mhmm.\n\nChannel 1: So I wanted to, you know, to see if maybe we could, you know, do the Internet and maybe the phone with with you guys too.\n\nChannel 0: Okay. Sure. Sure. We'll be more than happy to assist you. So, Michael, please be on line.\n\nI'll be transferring your call to our tech team to further assist you. Is that okay?\n\nChannel 1: Yeah. Okay. Thank you.\n\nChannel 0: Alright. Thank you so much. One moment.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"positive","sentiment_score":0.3665902018547058},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.6240183413028717},{"text":"Thank you so much for calling your account.","start":2.0,"end":4.1,"sentiment":"positive","sentiment_score":0.7796961143612862},{"text":"How may I help you today?","start":4.16,"end":5.54,"sentiment":"positive","sentiment_score":0.6000014940897623}],"sentiment":"positive","sentiment_score":0.6736591037581948,"channel":0,"num_words":17,"start":1.04,"end":5.54},{"sentences":[{"text":"Hi.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.10112084448337556},{"text":"Hey.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.08168183267116547},{"text":"My name is Michael, and, I'm just moving into a new apartment.","start":7.2799997,"end":12.58,"sentiment":"neutral","sentiment_score":0.06829355501880248}],"sentiment":"neutral","sentiment_score":0.07159466695572649,"channel":1,"num_words":14,"start":6.3999996,"end":12.58},{"sentences":[{"text":"Mhmm.","start":13.2,"end":13.7,"sentiment":"neutral","sentiment_score":0.04776276648044586}],"sentiment":"neutral","sentiment_score":0.04776276648044586,"channel":0,"num_words":1,"start":13.2,"end":13.7},{"sentences":[{"text":"So I wanted to, you know, to see if maybe we could, you know, do the Internet and maybe the phone with with you guys too.","start":13.365,"end":23.785,"sentiment":"neutral","sentiment_score":0.08785726688802242}],"sentiment":"neutral","sentiment_score":0.08785726688802242,"channel":1,"num_words":26,"start":13.365,"end":23.785},{"sentences":[{"text":"Okay.","start":25.145,"end":25.645,"sentiment":"neutral","sentiment_score":0.17028731107711792},{"text":"Sure.","start":25.705,"end":26.025,"sentiment":"neutral","sentiment_score":0.2553098201751709},{"text":"Sure.","start":26.025,"end":26.525,"sentiment":"positive","sentiment_score":0.3691975772380829},{"text":"We'll be more than happy to assist you.","start":26.66,"end":29.14,"sentiment":"positive","sentiment_score":0.6158715263009071},{"text":"So, Michael, please be on line.","start":29.14,"end":31.88,"sentiment":"neutral","sentiment_score":0.18586981296539307}],"sentiment":"positive","sentiment_score":0.402175635099411,"channel":0,"num_words":17,"start":25.145,"end":31.88},{"sentences":[{"text":"I'll be transferring your call to our tech team to further assist you.","start":32.18,"end":36.739998,"sentiment":"neutral","sentiment_score":0.19250355317042425},{"text":"Is that okay?","start":36.739998,"end":37.64,"sentiment":"neutral","sentiment_score":0.16223174830277762}],"sentiment":"neutral","sentiment_score":0.1868275897577405,"channel":0,"num_words":16,"start":32.18,"end":37.64},{"sentences":[{"text":"Yeah.","start":37.809998,"end":38.21,"sentiment":"neutral","sentiment_score":0.13997375965118408},{"text":"Okay.","start":38.21,"end":38.53,"sentiment":"neutral","sentiment_score":0.22573786973953247},{"text":"Thank you.","start":38.53,"end":39.27,"sentiment":"positive","sentiment_score":0.4877856373786926}],"sentiment":"positive","sentiment_score":0.33532072603702545,"channel":1,"num_words":4,"start":37.809998,"end":39.27},{"sentences":[{"text":"Alright.","start":38.82,"end":39.3,"sentiment":"positive","sentiment_score":0.4145503044128418},{"text":"Thank you so much.","start":39.3,"end":40.52,"sentiment":"positive","sentiment_score":0.6997487097978592},{"text":"One moment.","start":40.58,"end":41.32,"sentiment":"neutral","sentiment_score":0.2636169493198395}],"sentiment":"positive","sentiment_score":0.5343970060348511,"channel":0,"num_words":7,"start":38.82,"end":41.32}]},"summary":{"result":"success","short":"The customer, Michael, called to inquire about doing internet and phone services in addition to his new apartment. The agent, named Michael, was transferred to the tech team for further assistance."},"intents":{"segments":[{"text":"So I wanted to, you know, to see if maybe we could, you know, do the Internet and maybe the phone with with you guys too. Okay.","start_word":32,"end_word":58,"intents":[{"intent":"Assist with internet","confidence_score":0.04756745}]},{"text":"We'll be more than happy to assist you. So, Michael, please be on line. I'll be transferring your call to our tech team to further assist you. Is that okay? Yeah.","start_word":61,"end_word":91,"intents":[{"intent":"Transfer call","confidence_score":0.08888373},{"intent":"Transfer call to tech team","confidence_score":0.39751014}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6547648310661316},{"text":"Hi. Hey. My name is Michael, and, I'm just moving into a new apartment. Mhmm. So I wanted to, you know, to see if maybe we could, you know, do the Internet and maybe the phone with with you guys too. Okay. Sure.","start_word":17,"end_word":59,"sentiment":"neutral","sentiment_score":0.08661285787820816},{"text":"Sure. We'll be more than happy to assist you.","start_word":60,"end_word":68,"sentiment":"positive","sentiment_score":0.5570716261863708},{"text":"So, Michael, please be on line. I'll be transferring your call to our tech team to further assist you. Is that okay? Yeah. Okay.","start_word":69,"end_word":92,"sentiment":"neutral","sentiment_score":0.18770691752433777},{"text":"Thank you. Alright. Thank you so much.","start_word":93,"end_word":99,"sentiment":"positive","sentiment_score":0.5554404258728027},{"text":"One moment.","start_word":100,"end_word":101,"sentiment":"neutral","sentiment_score":0.32632994651794434}],"average":{"sentiment":"neutral","sentiment_score":0.2760038967790275}}}}