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you for calling the GA Education Support Office. If you are a family of one of our centers, press 1. If you are a team member seeking the IT service desk, press 2. If you are a team member seeking your recruitment consultant, press 3. If you are a supplier, please go to g8education.edu.au and click on suppliers to register your interest.\n\nFor all other center based inquiry, please press 4 to speak with reception. We apologize for the wait while our service desk team members are on other calls. You can create a service desk ticket by emailing servicedesk@g8education.edu.au, or continue to hold for one of our team members when they become available. Hi. This is Eric from IT.\n\nCalvin. Calvin Golding. Inc. What is this in relation to? Hello?\n\nI'm not quite sure. You need you need to speak to Kevin directly. What is this in relation to?","paragraphs":[{"sentences":[{"text":"Thank you for calling the GA Education Support Office.","start":1.8399999,"end":5.14,"sentiment":"positive","sentiment_score":0.5540115171008639},{"text":"If you are a family of one of our centers, press 1.","start":5.3599997,"end":8.5,"sentiment":"neutral","sentiment_score":0.12607182127734026},{"text":"If you are a team member seeking the IT service desk, press 2.","start":8.559999,"end":12.285,"sentiment":"neutral","sentiment_score":0.0361653701044046},{"text":"If you are a team member seeking your recruitment consultant, press 3.","start":12.525,"end":16.305,"sentiment":"neutral","sentiment_score":0.022725610993802547},{"text":"If you are a supplier, please go to g8education.edu.au and click on suppliers to register your interest.","start":16.605,"end":24.224998,"sentiment":"neutral","sentiment_score":0.025025661267778453}],"sentiment":"neutral","sentiment_score":0.12170252212811083,"num_words":63,"start":1.8399999,"end":24.224998},{"sentences":[{"text":"For all other center based inquiry, please press 4 to speak with reception.","start":24.685,"end":29.029999,"sentiment":"neutral","sentiment_score":0.009243549922337899},{"text":"We apologize for the wait while our service desk team members are on other calls.","start":31.33,"end":35.43,"sentiment":"negative","sentiment_score":-0.3693902134895325},{"text":"You can create a service desk ticket by emailing servicedesk@g8education.edu.au, or continue to hold for one of our team members when they become available.","start":36.05,"end":46.275,"sentiment":"neutral","sentiment_score":-0.05472297097245852},{"text":"Hi.","start":54.140003,"end":54.300003,"sentiment":"neutral","sentiment_score":0.027806496247649193},{"text":"This is Eric from IT.","start":54.300003,"end":55.68,"sentiment":"neutral","sentiment_score":0.03901616632938385}],"sentiment":"neutral","sentiment_score":-0.11226122463443156,"num_words":58,"start":24.685,"end":55.68},{"sentences":[{"text":"Calvin.","start":62.38,"end":62.88,"sentiment":"neutral","sentiment_score":0.024012058973312374},{"text":"Calvin Golding.","start":68.54,"end":69.465,"sentiment":"neutral","sentiment_score":0.0038826046511530876},{"text":"Inc.","start":69.465,"end":69.965,"sentiment":"neutral","sentiment_score":0.005619242787361145},{"text":"What is this in relation to?","start":70.825,"end":72.765,"sentiment":"neutral","sentiment_score":-0.02639024176945289},{"text":"Hello?","start":76.66499,"end":77.16499,"sentiment":"neutral","sentiment_score":-0.01977383904159069}],"sentiment":"neutral","sentiment_score":-0.01279261623593894,"num_words":11,"start":62.38,"end":77.16499},{"sentences":[{"text":"I'm not quite sure.","start":83.384995,"end":84.68,"sentiment":"neutral","sentiment_score":-0.2899917885661125},{"text":"You need you need to speak to Kevin directly.","start":87.62,"end":89.7,"sentiment":"neutral","sentiment_score":-0.21078411572509342},{"text":"What is this in relation to?","start":89.7,"end":91.24,"sentiment":"neutral","sentiment_score":-0.11605003972848256}],"sentiment":"neutral","sentiment_score":-0.1975433912716414,"num_words":19,"start":83.384995,"end":91.24}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the GA Education Support Office. If you are a family of one of our centers, press 1. If you are a team member seeking the IT service desk, press 2. If you are a team member seeking your recruitment consultant, press 3. If you are a supplier, please go to g8education.edu.au and click on suppliers to register your interest.\n\nFor all other center based inquiry, please press 4 to speak with reception. We apologize for the wait while our service desk team members are on other calls. You can create a service desk ticket by emailing servicedesk@g8education.edu.au, or continue to hold for one of our team members when they become available. Hi. This is Eric from IT.\n\nChannel 0: Hi. Good morning. I'm looking for Calvin.\n\nChannel 1: Calvin.\n\nChannel 0: Yes. Calvin Golding.\n\nChannel 1: Calvin Golding. Inc.\n\nChannel 0: Yes.\n\nChannel 1: What is\n\nChannel 0: Anyone\n\nChannel 1: this in relation\n\nChannel 0: by name here?\n\nChannel 1: to?\n\nChannel 0: Anyone by\n\nChannel 1: Hello?\n\nChannel 0: name, Calvin Golding here?\n\nChannel 1: I'm not quite sure. You need you need to speak to Kevin directly. What is this in relation to?","paragraphs":[{"sentences":[{"text":"Thank you for calling the GA Education Support Office.","start":1.8399999,"end":5.14,"sentiment":"positive","sentiment_score":0.5540115171008639},{"text":"If you are a family of one of our centers, press 1.","start":5.3599997,"end":8.5,"sentiment":"neutral","sentiment_score":0.12607182127734026},{"text":"If you are a team member seeking the IT service desk, press 2.","start":8.559999,"end":12.285,"sentiment":"neutral","sentiment_score":0.0361653701044046},{"text":"If you are a team member seeking your recruitment consultant, press 3.","start":12.525,"end":16.305,"sentiment":"neutral","sentiment_score":0.022725610993802547},{"text":"If you are a supplier, please go to g8education.edu.au and click on suppliers to register your interest.","start":16.605,"end":24.224998,"sentiment":"neutral","sentiment_score":0.025025661267778453}],"sentiment":"neutral","sentiment_score":0.12170252212811083,"channel":1,"num_words":63,"start":1.8399999,"end":24.224998},{"sentences":[{"text":"For all other center based inquiry, please press 4 to speak with reception.","start":24.685,"end":29.029999,"sentiment":"neutral","sentiment_score":0.009243549922337899},{"text":"We apologize for the wait while our service desk team members are on other calls.","start":31.33,"end":35.43,"sentiment":"negative","sentiment_score":-0.3693902134895325},{"text":"You can create a service desk ticket by emailing servicedesk@g8education.edu.au, or continue to hold for one of our team members when they become available.","start":36.05,"end":46.275,"sentiment":"neutral","sentiment_score":-0.05472297097245852},{"text":"Hi.","start":54.140003,"end":54.300003,"sentiment":"neutral","sentiment_score":0.027806496247649193},{"text":"This is Eric from IT.","start":54.300003,"end":55.68,"sentiment":"neutral","sentiment_score":0.03901616632938385}],"sentiment":"neutral","sentiment_score":-0.11226122463443156,"channel":1,"num_words":58,"start":24.685,"end":55.68},{"sentences":[{"text":"Hi.","start":58.07,"end":58.55,"sentiment":"neutral","sentiment_score":0.09548666328191756},{"text":"Good morning.","start":58.55,"end":59.35,"sentiment":"neutral","sentiment_score":0.26281726360321045},{"text":"I'm looking for Calvin.","start":59.35,"end":60.89,"sentiment":"neutral","sentiment_score":0.06463382486253977}],"sentiment":"neutral","sentiment_score":0.1256652128483568,"channel":0,"num_words":7,"start":58.07,"end":60.89},{"sentences":[{"text":"Calvin.","start":62.38,"end":62.88,"sentiment":"neutral","sentiment_score":0.024012058973312374}],"sentiment":"neutral","sentiment_score":0.024012058973312374,"channel":1,"num_words":1,"start":62.38,"end":62.88},{"sentences":[{"text":"Yes.","start":64.229996,"end":64.729996,"sentiment":"neutral","sentiment_score":0.029175058007240295},{"text":"Calvin Golding.","start":65.189995,"end":66.33,"sentiment":"neutral","sentiment_score":0.011036529205739498}],"sentiment":"neutral","sentiment_score":0.01708270547290643,"channel":0,"num_words":3,"start":64.229996,"end":66.33},{"sentences":[{"text":"Calvin Golding.","start":68.54,"end":69.465,"sentiment":"neutral","sentiment_score":0.0038826046511530876},{"text":"Inc.","start":69.465,"end":69.965,"sentiment":"neutral","sentiment_score":0.005619242787361145}],"sentiment":"neutral","sentiment_score":0.004461484029889107,"channel":1,"num_words":3,"start":68.54,"end":69.965},{"sentences":[{"text":"Yes.","start":70.585,"end":70.985,"sentiment":"neutral","sentiment_score":-0.0008516805246472359}],"sentiment":"neutral","sentiment_score":-0.0008516805246472359,"channel":0,"num_words":1,"start":70.585,"end":70.985},{"sentences":[{"text":"What is","start":70.825,"end":71.225,"sentiment":"neutral","sentiment_score":-0.01904884446412325}],"sentiment":"neutral","sentiment_score":-0.01904884446412325,"channel":1,"num_words":2,"start":70.825,"end":71.225},{"sentences":[{"text":"Anyone","start":70.985,"end":71.485,"sentiment":"neutral","sentiment_score":-0.021848147734999657}],"sentiment":"neutral","sentiment_score":-0.021848147734999657,"channel":0,"num_words":1,"start":70.985,"end":71.485},{"sentences":[{"text":"this in relation","start":71.225,"end":72.045,"sentiment":"neutral","sentiment_score":-0.030810719976822536}],"sentiment":"neutral","sentiment_score":-0.030810719976822536,"channel":1,"num_words":3,"start":71.225,"end":72.045},{"sentences":[{"text":"by name here?","start":71.545,"end":72.524994,"sentiment":"neutral","sentiment_score":-0.0353522195170323}],"sentiment":"neutral","sentiment_score":-0.0353522195170323,"channel":0,"num_words":3,"start":71.545,"end":72.524994},{"sentences":[{"text":"to?","start":72.265,"end":72.765,"sentiment":"neutral","sentiment_score":-0.027811601758003235}],"sentiment":"neutral","sentiment_score":-0.027811601758003235,"channel":1,"num_words":1,"start":72.265,"end":72.765},{"sentences":[{"text":"Anyone by","start":76.104996,"end":76.744995,"sentiment":"neutral","sentiment_score":-0.018678516149520874}],"sentiment":"neutral","sentiment_score":-0.018678516149520874,"channel":0,"num_words":2,"start":76.104996,"end":76.744995},{"sentences":[{"text":"Hello?","start":76.66499,"end":77.16499,"sentiment":"neutral","sentiment_score":-0.01977383904159069}],"sentiment":"neutral","sentiment_score":-0.01977383904159069,"channel":1,"num_words":1,"start":76.66499,"end":77.16499},{"sentences":[{"text":"name, Calvin Golding here?","start":76.744995,"end":78.924995,"sentiment":"neutral","sentiment_score":-0.03367293067276478}],"sentiment":"neutral","sentiment_score":-0.03367293067276478,"channel":0,"num_words":4,"start":76.744995,"end":78.924995},{"sentences":[{"text":"I'm not quite sure.","start":83.384995,"end":84.68,"sentiment":"neutral","sentiment_score":-0.2899917885661125},{"text":"You need you need to speak to Kevin directly.","start":87.62,"end":89.7,"sentiment":"neutral","sentiment_score":-0.21078411572509342},{"text":"What is this in relation to?","start":89.7,"end":91.24,"sentiment":"neutral","sentiment_score":-0.11605003972848256}],"sentiment":"neutral","sentiment_score":-0.1975433912716414,"channel":1,"num_words":19,"start":83.384995,"end":91.24}]},"summary":{"result":"success","short":"The customer called the GA Education Support Office and was given options to press different numbers for different inquiries. The customer then spoke to an IT representative named Eric who asked for Calvin Golding and was directed to speak directly with Kevin."},"intents":{"segments":[{"text":"What is Anyone this in by relation name here? to? Anyone by Hello? name, Calvin Golding here? I'm not quite sure. You need you need to speak to Kevin directly. What is this in relation to?","start_word":136,"end_word":171,"intents":[{"intent":"Request information","confidence_score":0.011188173}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the GA Education Support Office.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.555332362651825},{"text":"If you are a family of one of our centers, press 1. If you are a team member seeking the IT service desk, press 2. If you are a team member seeking your recruitment consultant, press 3. If you are a supplier, please go to g8education.edu.au and click on suppliers to register your interest. For all other center based inquiry, please press 4 to speak with reception.","start_word":9,"end_word":75,"sentiment":"neutral","sentiment_score":0.04002927616238594},{"text":"We apologize for the wait while our service desk team members are on other calls.","start_word":76,"end_word":90,"sentiment":"negative","sentiment_score":-0.36694684624671936},{"text":"You can create a service desk ticket by emailing servicedesk@g8education.edu.au, or continue to hold for one of our team members when they become available. Hi. This is Eric from IT. Hi. Good morning. I'm looking for Calvin. Calvin. Yes. Calvin Golding. Calvin Golding. Inc. Yes. What is Anyone this in by relation name here? to? Anyone by Hello? name, Calvin Golding here? I'm not quite sure. You need you need to speak to Kevin directly. What is this in relation to?","start_word":91,"end_word":171,"sentiment":"neutral","sentiment_score":-0.044028256088495255}],"average":{"sentiment":"neutral","sentiment_score":-0.009390323720079786}}}}