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going good.","start":191.525,"end":192.345,"sentiment":"positive","sentiment_score":0.5015741388003031},{"text":"Thanks to us, Jay.","start":193.685,"end":194.985,"sentiment":"positive","sentiment_score":0.46549946814775467},{"text":"Hi.","start":195.605,"end":195.765,"sentiment":"neutral","sentiment_score":0.04836670681834221},{"text":"I'm doing alright, Eddie.","start":195.765,"end":196.72499,"sentiment":"neutral","sentiment_score":0.03279649931937456},{"text":"What do you mean?","start":196.72499,"end":197.625,"sentiment":"neutral","sentiment_score":-0.0364434034563601}],"sentiment":"neutral","sentiment_score":0.2125312112038955,"num_words":16,"start":191.525,"end":197.625},{"sentences":[{"text":"What do you mean?","start":197.765,"end":198.565,"sentiment":"neutral","sentiment_score":-0.0722831916064024},{"text":"Negative negative $30.","start":198.565,"end":200.265,"sentiment":"neutral","sentiment_score":-0.1777013291915258},{"text":"I don't 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Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hey. How are you going? I've got a technician at one of our super network site at the moment doing a fault for your for one of your customers.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Hayden\n\nChannel 1: need\n\nChannel 0: Goodwin, your the customers?\n\nChannel 1: pardon?\n\nChannel 0: Hayden Goodwin at right?\n\nChannel 1: Yeah. Correct.\n\nChannel 0: You're\n\nChannel 1: Apparently, like so he Josh works for me, and he's telling me that your tech support is all all of them are on lunch for fifteen minutes?\n\nChannel 0: Yes.\n\nChannel 1: Okay. So who do you have covering that space for the time being?\n\nChannel 0: Nothing. But one moment. Let me just try to pull out Maureen so she can attend with this. I understand this is a urgent and priority. Just give me a moment.\n\nChannel 1: Most\n\nChannel 0: Okay?\n\nChannel 1: definitely. Thank you. Yeah.\n\nChannel 0: Thank you so much. One moment.\n\nChannel 1: You can listen to that music with me. What's up? Oh, man. I just spent twenty minutes on last year. Hey.\n\nDid you press did you press 3? No. What'd you press? I pressed 1, then it took me back to the thing, then I pressed 2, and then I told him that it's an urgent matter. Yeah.\n\nBecause I pressed 3, and then it took me back. And then I pressed 3 again, and then it took me back. So I'm like, hang on a minute. I'm gonna press 1, and then it entered straight away. They're a South South Australian South Australian provider.\n\nWell, who the fuck goes on at lunch at 03:30 in the afternoon? Well, it's not 03:30 in the afternoon there. What is it? South Australia. You're on air and a half line.\n\nOh, it's it's 01:00. What's it called? Look. If you if you if you take a lunch break, it has to be at 12:00. That's it.\n\nOtherwise, it's not lunch. Oh, it's 03:00, sir. They're half an hour behind. So when I called her, it was five minutes ago. Right?\n\nGet this. Five minutes ago, she went on her lunch break, but I was waiting on the phone for, like, eight. It's funny, They've got figure. You like that bet, though? Good morning.\n\nYou like my bet? I didn't even see it, bro. I asked chat to EPT to help me learn. Yeah. I see.\n\nYeah. You're a flop. Not a flop if it wins on our bonus bet. Yeah. That's the team you've been on too.\n\nI bet on. Yeah. I'm assuming, like, if your team doesn't win tonight if I'm sorry. If this bet doesn't get up, your name is in mine. Oh, he owes his money.\n\nHe can all the city bucks. Oh, we're nearly at $300, bro. I know. It's going good. Thanks to us, Jay.\n\nHi. I'm doing alright, Eddie. What do you mean? What do you mean? Negative negative $30.\n\nI don't know. If you have to aim, let's lock down the RAM.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.2050130665302277},{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.3688439130783081},{"text":"Thank you so much for calling Airtel accounts.","start":1.5999999,"end":3.76,"sentiment":"positive","sentiment_score":0.668943777680397},{"text":"How may I help you today?","start":3.76,"end":5.06,"sentiment":"positive","sentiment_score":0.5521834045648575}],"sentiment":"positive","sentiment_score":0.5651383259717155,"channel":0,"num_words":17,"start":0.56,"end":5.06},{"sentences":[{"text":"Hey.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.1272900402545929},{"text":"How are you going?","start":5.44,"end":6.0,"sentiment":"neutral","sentiment_score":0.09287205338478088},{"text":"I've got a technician at one of our super network site at the moment doing a fault for your for one of your 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your the customers?","start":19.195,"end":20.895,"sentiment":"neutral","sentiment_score":0.0034219342051073913}],"sentiment":"neutral","sentiment_score":0.0034219342051073913,"channel":0,"num_words":4,"start":19.195,"end":20.895},{"sentences":[{"text":"pardon?","start":21.855,"end":22.355,"sentiment":"neutral","sentiment_score":-0.04812603443861008}],"sentiment":"neutral","sentiment_score":-0.04812603443861008,"channel":1,"num_words":1,"start":21.855,"end":22.355},{"sentences":[{"text":"Hayden Goodwin at 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ago.","start":132.545,"end":135.58499,"sentiment":"neutral","sentiment_score":-0.05989598296582699},{"text":"Right?","start":135.58499,"end":136.08499,"sentiment":"neutral","sentiment_score":-0.03454367071390152}],"sentiment":"neutral","sentiment_score":-0.08498269428188603,"channel":1,"num_words":24,"start":125.825,"end":136.08499},{"sentences":[{"text":"Get this.","start":136.545,"end":137.285,"sentiment":"neutral","sentiment_score":-0.02947968151420355},{"text":"Five minutes ago, she went on her lunch break, but I was waiting on the phone for, like, eight.","start":137.345,"end":141.06,"sentiment":"neutral","sentiment_score":-0.05462160569272543},{"text":"It's funny, They've got figure.","start":142.5,"end":144.92,"sentiment":"neutral","sentiment_score":-0.029331713542342187},{"text":"You like that bet, though?","start":145.3,"end":146.18,"sentiment":"neutral","sentiment_score":0.10588634610176087},{"text":"Good morning.","start":146.18,"end":146.92,"sentiment":"neutral","sentiment_score":0.2814745232462883}],"sentiment":"neutral","sentiment_score":-0.004577201875773343,"channel":1,"num_words":33,"start":136.545,"end":146.92},{"sentences":[{"text":"You like my bet?","start":148.26,"end":149.4,"sentiment":"neutral","sentiment_score":0.1783418096601963},{"text":"I didn't even see it, bro.","start":149.54,"end":151.0,"sentiment":"neutral","sentiment_score":-0.12209213400880496},{"text":"I asked chat to EPT to help me learn.","start":151.78,"end":153.88,"sentiment":"neutral","sentiment_score":-0.00538182838095559},{"text":"Yeah.","start":154.02,"end":154.34,"sentiment":"neutral","sentiment_score":-0.011144747026264668},{"text":"I see.","start":154.34,"end":154.92,"sentiment":"neutral","sentiment_score":-0.004379351623356342}],"sentiment":"neutral","sentiment_score":-0.003978430505164644,"channel":1,"num_words":22,"start":148.26,"end":154.92},{"sentences":[{"text":"Yeah.","start":155.255,"end":155.755,"sentiment":"neutral","sentiment_score":-0.03368094563484192},{"text":"You're a flop.","start":156.135,"end":157.11499,"sentiment":"neutral","sentiment_score":-0.12874906758467355},{"text":"Not a flop if it wins on our bonus bet.","start":158.215,"end":160.635,"sentiment":"neutral","sentiment_score":-0.035280106216669084},{"text":"Yeah.","start":164.295,"end":164.61499,"sentiment":"neutral","sentiment_score":0.03146153688430786},{"text":"That's the team you've been on too.","start":164.61499,"end":166.635,"sentiment":"neutral","sentiment_score":0.04024365437882287}],"sentiment":"neutral","sentiment_score":-0.020889186046340248,"channel":1,"num_words":22,"start":155.255,"end":166.635},{"sentences":[{"text":"I bet on.","start":167.735,"end":168.715,"sentiment":"neutral","sentiment_score":0.00029929541051387787},{"text":"Yeah.","start":169.095,"end":169.595,"sentiment":"neutral","sentiment_score":-0.04275152087211609},{"text":"I'm assuming, like, if your team doesn't win tonight if I'm sorry.","start":170.3,"end":173.98,"sentiment":"neutral","sentiment_score":-0.1596136031051477},{"text":"If this bet doesn't get up, your name is in mine.","start":173.98,"end":176.48,"sentiment":"neutral","sentiment_score":-0.21748395670544018},{"text":"Oh, he owes his money.","start":177.06,"end":179.44,"sentiment":"neutral","sentiment_score":-0.20822246372699738}],"sentiment":"neutral","sentiment_score":-0.16845789732178673,"channel":1,"num_words":32,"start":167.735,"end":179.44},{"sentences":[{"text":"He can all the city bucks.","start":184.14,"end":185.68001,"sentiment":"neutral","sentiment_score":-0.10942305872837703},{"text":"Oh, we're nearly at $300, bro.","start":188.565,"end":190.665,"sentiment":"neutral","sentiment_score":-0.0375314150005579},{"text":"I know.","start":191.205,"end":191.525,"sentiment":"neutral","sentiment_score":0.13735277950763702},{"text":"It's going good.","start":191.525,"end":192.345,"sentiment":"positive","sentiment_score":0.5015741388003031},{"text":"Thanks to us, Jay.","start":193.685,"end":194.985,"sentiment":"positive","sentiment_score":0.46549946814775467}],"sentiment":"neutral","sentiment_score":0.1314142383635044,"channel":1,"num_words":21,"start":184.14,"end":194.985},{"sentences":[{"text":"Hi.","start":195.605,"end":195.765,"sentiment":"neutral","sentiment_score":0.04836670681834221},{"text":"I'm doing alright, Eddie.","start":195.765,"end":196.72499,"sentiment":"neutral","sentiment_score":0.03279649931937456},{"text":"What do you mean?","start":196.72499,"end":197.625,"sentiment":"neutral","sentiment_score":-0.0364434034563601},{"text":"What do you mean?","start":197.765,"end":198.565,"sentiment":"neutral","sentiment_score":-0.0722831916064024},{"text":"Negative negative $30.","start":198.565,"end":200.265,"sentiment":"neutral","sentiment_score":-0.1777013291915258}],"sentiment":"neutral","sentiment_score":-0.04927860398311168,"channel":1,"num_words":16,"start":195.605,"end":200.265},{"sentences":[{"text":"I don't know.","start":207.51999,"end":208.95999,"sentiment":"neutral","sentiment_score":-0.16584008683760962},{"text":"If you have to aim, let's lock down the RAM.","start":208.95999,"end":211.37999,"sentiment":"neutral","sentiment_score":-0.2340819239616394}],"sentiment":"neutral","sentiment_score":-0.21833380770224792,"channel":1,"num_words":13,"start":207.51999,"end":211.37999}]},"summary":{"result":"success","short":"A customer is calling Airtel accounts to report a fault at a customer's location. The customer is upset because their tech support is all on lunch for fifteen minutes. The customer is trying to bet on a lottery and has been playing a lottery with the representative."},"intents":{"segments":[{"text":"I've got a technician at one of our super network site at the moment doing a fault for your for one of your customers. Okay.","start_word":22,"end_word":46,"intents":[{"intent":"Report technical support","confidence_score":0.0031608879}]},{"text":"Let me just try to pull out Maureen so she can attend with this. I understand this is a urgent and priority. Just give me a moment. Most Okay?","start_word":107,"end_word":135,"intents":[{"intent":"Request to attend with maureen","confidence_score":0.0010278189}]},{"text":"I understand this is a urgent and priority. Just give me a moment. Most Okay? definitely.","start_word":121,"end_word":136,"intents":[{"intent":"Explain urgency","confidence_score":0.0039360286}]},{"text":"You can listen to that music with me. What's up? Oh, man.","start_word":146,"end_word":157,"intents":[{"intent":"Request to hear music","confidence_score":0.00006353363}]},{"text":"So when I called her, it was five minutes ago. Right? Get this.","start_word":323,"end_word":335,"intents":[{"intent":"Clarify conversation timing","confidence_score":0.0005897503}]},{"text":"You like that bet, though?","start_word":360,"end_word":364,"intents":[{"intent":"Explain bet preference","confidence_score":0.014361433}]},{"text":"You like that bet, though? Good morning.","start_word":360,"end_word":366,"intents":[{"intent":"Clarify bet duration","confidence_score":0.0014455594}]},{"text":"You're a flop. Not a flop if it wins on our bonus bet. Yeah.","start_word":390,"end_word":403,"intents":[{"intent":"Specify betting game","confidence_score":2.8919007e-7}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2050130665302277},{"text":"Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5806612968444824},{"text":"Hey. How are you going? I've got a technician at one of our super network site at the moment doing a fault for your for one of your customers. Okay. I Hayden need Goodwin, your the customers? pardon? Hayden Goodwin at right? Yeah. Correct. You're Apparently, like so he Josh works for me, and he's telling me that your tech support is all all of them are on lunch for fifteen minutes? Yes. Okay. So who do you have covering that space for the time being? Nothing. But one moment. Let me just try to pull out Maureen so she can attend with this. I understand this is a urgent and priority. Just give me a moment. Most Okay? definitely. Thank you. Yeah.","start_word":17,"end_word":139,"sentiment":"neutral","sentiment_score":-0.06919990479946136},{"text":"Thank you so much.","start_word":140,"end_word":143,"sentiment":"positive","sentiment_score":0.39825379848480225},{"text":"One moment. You can listen to that music with me. What's up? Oh, man. I just spent twenty minutes on last year. Hey. Did you press did you press 3? No. What'd you press? I pressed 1, then it took me back to the thing, then I pressed 2, and then I told him that it's an urgent matter. Yeah. Because I pressed 3, and then it took me back. And then I pressed 3 again, and then it took me back. So I'm like, hang on a minute. I'm gonna press 1, and then it entered straight away. They're a South South Australian South Australian provider.","start_word":144,"end_word":250,"sentiment":"neutral","sentiment_score":-0.14829136431217194},{"text":"Well, who the fuck goes on at lunch at 03:30 in the afternoon?","start_word":251,"end_word":263,"sentiment":"negative","sentiment_score":-0.5982162952423096},{"text":"Well, it's not 03:30 in the afternoon there. What is it? South Australia. You're on air and a half line. Oh, it's it's 01:00. What's it called? Look. If you if you if you take a lunch break, it has to be at 12:00. That's it. Otherwise, it's not lunch. Oh, it's 03:00, sir. They're half an hour behind. So when I called her, it was five minutes ago. Right? Get this. Five minutes ago, she went on her lunch break, but I was waiting on the phone for, like, eight. It's funny, They've got figure. You like that bet, though? Good morning. You like my bet? I didn't even see it, bro. I asked chat to EPT to help me learn. Yeah. I see. Yeah. You're a flop. Not a flop if it wins on our bonus bet. Yeah. That's the team you've been on too. I bet on. Yeah. I'm assuming, like, if your team doesn't win tonight if I'm sorry. If this bet doesn't get up, your name is in mine. Oh, he owes his money. He can all the city bucks. Oh, we're nearly at $300, bro. I know.","start_word":264,"end_word":456,"sentiment":"neutral","sentiment_score":-0.053516972810029984},{"text":"It's going good. Thanks to us, Jay.","start_word":457,"end_word":463,"sentiment":"positive","sentiment_score":0.48019373416900635},{"text":"Hi. I'm doing alright, Eddie. What do you mean? What do you mean? Negative negative $30. I don't know. If you have to aim, let's lock down the RAM.","start_word":464,"end_word":492,"sentiment":"neutral","sentiment_score":-0.1205751366656402}],"average":{"sentiment":"neutral","sentiment_score":-0.06384959240243625}}}}