{"metadata":{"transaction_key":"deprecated","request_id":"019fa72a-d0ae-7931-a5bc-7aabfda96b9d","sha256":"10b3ff7d0ed8e69570be60c9811cbcb9a885d118f5e4a68b572a2e8b6443de0f","created":"2026-07-28T05:20:29.941Z","duration":16.415937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon. Looking for Henry Clayne? Oh, sorry. Thank you.","confidence":0.99853516,"words":[{"word":"yes","start":3.04,"end":3.4399998,"confidence":0.99121094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13512222468852997},{"word":"hi","start":3.4399998,"end":3.6,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.33930593729019165},{"word":"good","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4821077883243561},{"word":"afternoon","start":3.84,"end":4.3199997,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3842333257198334},{"word":"looking","start":4.3199997,"end":4.64,"confidence":0.9951172,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.06856690347194672},{"word":"for","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03295808658003807},{"word":"henry","start":4.88,"end":5.3599997,"confidence":0.36523438,"punctuated_word":"Henry","sentiment":"neutral","sentiment_score":0.05044041574001312},{"word":"clayne","start":5.3599997,"end":5.8599997,"confidence":0.48836264,"punctuated_word":"Clayne?","sentiment":"neutral","sentiment_score":0.03614414483308792},{"word":"oh","start":10.08,"end":10.58,"confidence":0.97998047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08422672748565674},{"word":"sorry","start":10.96,"end":11.46,"confidence":0.9995117,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0403762012720108},{"word":"thank","start":11.92,"end":12.24,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.502393364906311},{"word":"you","start":12.24,"end":12.74,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3988501131534576}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon. Looking for Henry Clayne? Oh, sorry.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.13512222468852997},{"text":"Hi.","start":3.4399998,"end":3.6,"sentiment":"positive","sentiment_score":0.33930593729019165},{"text":"Good afternoon.","start":3.6,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4331705570220947},{"text":"Looking for Henry Clayne?","start":4.3199997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.04702738765627146},{"text":"Oh, sorry.","start":10.08,"end":11.46,"sentiment":"neutral","sentiment_score":-0.06230146437883377}],"sentiment":"neutral","sentiment_score":0.14042758978903294,"num_words":10,"start":3.04,"end":11.46},{"sentences":[{"text":"Thank you.","start":11.92,"end":12.74,"sentiment":"positive","sentiment_score":0.45062173902988434}],"sentiment":"positive","sentiment_score":0.45062173902988434,"num_words":2,"start":11.92,"end":12.74}]}}]},{"alternatives":[{"transcript":"Racheline speaking. I I think you have the wrong number. That's okay. No worries. Okay. Bye.","confidence":0.9980469,"words":[{"word":"racheline","start":0.48,"end":0.98,"confidence":0.48620605,"punctuated_word":"Racheline","sentiment":"neutral","sentiment_score":0.05519884824752808},{"word":"speaking","start":4.24,"end":4.6709375,"confidence":0.99609375,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.21949616074562073},{"word":"i","start":7.4709377,"end":7.7109375,"confidence":0.96533203,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35115811228752136},{"word":"i","start":7.7109375,"end":7.7909374,"confidence":0.9404297,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44478490948677063},{"word":"think","start":7.7909374,"end":7.9509373,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5528895258903503},{"word":"you","start":7.9509373,"end":8.110937,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6277951598167419},{"word":"have","start":8.110937,"end":8.190937,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.6479254364967346},{"word":"the","start":8.190937,"end":8.350937,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5830665826797485},{"word":"wrong","start":8.350937,"end":8.590938,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.5011846423149109},{"word":"number","start":8.590938,"end":9.090938,"confidence":0.9794922,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5315538644790649},{"word":"that's","start":11.790937,"end":12.110937,"confidence":0.9812012,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.24866394698619845},{"word":"okay","start":12.110937,"end":12.430937,"confidence":1.0,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.4834219217300415},{"word":"no","start":12.430937,"end":12.670938,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.23365184664726257},{"word":"worries","start":12.670938,"end":13.150937,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.20004147291183472},{"word":"okay","start":13.150937,"end":13.550938,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1595894694328308},{"word":"bye","start":13.550938,"end":14.050938,"confidence":0.9812012,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1105642169713974}],"paragraphs":{"transcript":"\nRacheline speaking. I I think you have the wrong number. That's okay. No worries. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Racheline speaking.","start":0.48,"end":4.6709375,"sentiment":"neutral","sentiment_score":0.1373475044965744},{"text":"I I think you have the wrong number.","start":7.4709377,"end":9.090938,"sentiment":"negative","sentiment_score":-0.5300447791814804},{"text":"That's okay.","start":11.790937,"end":12.430937,"sentiment":"positive","sentiment_score":0.36604293435811996},{"text":"No worries.","start":12.430937,"end":13.150937,"sentiment":"neutral","sentiment_score":0.21684665977954865},{"text":"Okay.","start":13.150937,"end":13.550938,"sentiment":"neutral","sentiment_score":0.1595894694328308}],"sentiment":"neutral","sentiment_score":-0.17601963778336843,"num_words":15,"start":0.48,"end":13.550938},{"sentences":[{"text":"Bye.","start":13.550938,"end":14.050938,"sentiment":"neutral","sentiment_score":0.1105642169713974}],"sentiment":"neutral","sentiment_score":0.1105642169713974,"num_words":1,"start":13.550938,"end":14.050938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Racheline\n\nChannel 0: Yes. Hi. Good afternoon.\n\nChannel 1: speaking.\n\nChannel 0: Looking for Henry Clayne?\n\nChannel 1: I I think you have the wrong number.\n\nChannel 0: Oh, sorry.\n\nChannel 1: That's\n\nChannel 0: Thank\n\nChannel 1: okay.\n\nChannel 0: you.\n\nChannel 1: No worries. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Racheline","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.05519884824752808}],"sentiment":"neutral","sentiment_score":0.05519884824752808,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yes.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.13512222468852997},{"text":"Hi.","start":3.4399998,"end":3.6,"sentiment":"positive","sentiment_score":0.33930593729019165},{"text":"Good afternoon.","start":3.6,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4331705570220947}],"sentiment":"positive","sentiment_score":0.33519231900572777,"channel":0,"num_words":4,"start":3.04,"end":4.3199997},{"sentences":[{"text":"speaking.","start":4.24,"end":4.6709375,"sentiment":"neutral","sentiment_score":0.21949616074562073}],"sentiment":"neutral","sentiment_score":0.21949616074562073,"channel":1,"num_words":1,"start":4.24,"end":4.6709375},{"sentences":[{"text":"Looking for Henry Clayne?","start":4.3199997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.04702738765627146}],"sentiment":"neutral","sentiment_score":0.04702738765627146,"channel":0,"num_words":4,"start":4.3199997,"end":5.8599997},{"sentences":[{"text":"I I think you have the wrong number.","start":7.4709377,"end":9.090938,"sentiment":"negative","sentiment_score":-0.5300447791814804}],"sentiment":"negative","sentiment_score":-0.5300447791814804,"channel":1,"num_words":8,"start":7.4709377,"end":9.090938},{"sentences":[{"text":"Oh, sorry.","start":10.08,"end":11.46,"sentiment":"neutral","sentiment_score":-0.06230146437883377}],"sentiment":"neutral","sentiment_score":-0.06230146437883377,"channel":0,"num_words":2,"start":10.08,"end":11.46},{"sentences":[{"text":"That's","start":11.790937,"end":12.110937,"sentiment":"neutral","sentiment_score":0.24866394698619845}],"sentiment":"neutral","sentiment_score":0.24866394698619845,"channel":1,"num_words":1,"start":11.790937,"end":12.110937},{"sentences":[{"text":"Thank","start":11.92,"end":12.24,"sentiment":"positive","sentiment_score":0.502393364906311}],"sentiment":"positive","sentiment_score":0.502393364906311,"channel":0,"num_words":1,"start":11.92,"end":12.24},{"sentences":[{"text":"okay.","start":12.110937,"end":12.430937,"sentiment":"positive","sentiment_score":0.4834219217300415}],"sentiment":"positive","sentiment_score":0.4834219217300415,"channel":1,"num_words":1,"start":12.110937,"end":12.430937},{"sentences":[{"text":"you.","start":12.24,"end":12.74,"sentiment":"positive","sentiment_score":0.3988501131534576}],"sentiment":"positive","sentiment_score":0.3988501131534576,"channel":0,"num_words":1,"start":12.24,"end":12.74},{"sentences":[{"text":"No worries.","start":12.430937,"end":13.150937,"sentiment":"neutral","sentiment_score":0.21684665977954865},{"text":"Okay.","start":13.150937,"end":13.550938,"sentiment":"neutral","sentiment_score":0.1595894694328308},{"text":"Bye.","start":13.550938,"end":14.050938,"sentiment":"neutral","sentiment_score":0.1105642169713974}],"sentiment":"neutral","sentiment_score":0.17596175149083138,"channel":1,"num_words":4,"start":12.430937,"end":14.050938}]},"summary":{"result":"success","short":"Racheline Yes. Hi. Good afternoon. speaking. Looking for Henry Clayne? I I think you have the wrong number. Oh, sorry. That's Thank okay. you. No worries. Okay. Bye."},"intents":{"segments":[{"text":"No worries. Okay. Bye.","start_word":24,"end_word":27,"intents":[{"intent":"Inform wrong number","confidence_score":0.00011898128}]}]},"sentiments":{"segments":[{"text":"Racheline Yes.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.09516053646802902},{"text":"Hi. Good afternoon.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.3858372569084167},{"text":"speaking. Looking for Henry Clayne?","start_word":5,"end_word":9,"sentiment":"neutral","sentiment_score":0.08172603696584702},{"text":"I I think you have the wrong number.","start_word":10,"end_word":17,"sentiment":"negative","sentiment_score":-0.5302124619483948},{"text":"Oh, sorry.","start_word":18,"end_word":19,"sentiment":"neutral","sentiment_score":-0.06230146437883377},{"text":"That's Thank okay. you.","start_word":20,"end_word":23,"sentiment":"positive","sentiment_score":0.3766161799430847},{"text":"No worries. Okay. Bye.","start_word":24,"end_word":27,"sentiment":"neutral","sentiment_score":0.17460370063781738}],"average":{"sentiment":"neutral","sentiment_score":0.05178730538550843}}}}