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In that way, I could endorse your account to our tech team to further do investigation and sort this out. But I'll just need to pull out your account here. What is your full name? Okay. Thank you so much. No nursing. And since you've been connected to the service, the lower speed never changed. It's only if I heard you right, you said 10 Mbps? Okay. Sure. So bottom line, you're not getting the speed for the plan that you had. Right? Because I could confirm that your plan is Superfast, which is 100 slash 40 m DPS. Okay. One moment. Yeah. So here's what I'm going to do here. I I do understand and appreciate your sharing and checking it right now, but here's what I'm going to do. I'll go ahead and endorse you or endorse this account to our tech team. In that way, they could reach out to you. They will go ahead and do some testing in reference to this to sort this out. Your good phone number to reach is the one that you're using, 5034, and then the email address is yourfirstname,lastname9@gmail.com. Right? Okay. And are you yeah. Actually, as of this moment, they're still engaged on a call. The reason why I've mentioned to you that I will endorse you, and I assure that your account will put in a priority since you've just signed up with Airtel, and it should be sorted out. It just so happened they need to do some testing and investigating this, and then they will check what seems to be the problem why you're just getting that kind of MBPS in accordance to your service plan. Alright. We're open until 6PM. Please keep your line open, but I can assure you your concern has been endorsed, and it will be in priority. Okay? And you're still at home until this afternoon or as early as morning tomorrow? Mhmm. I understand what you're trying to say. As I've mentioned, since you've just informed us today, I'll make sure that this will be sorted out by our tech team. Okay? The dedicated department who could fix this issue, and we appreciate you bring this as early as right now. Mhmm. Mhmm. Our tech team will go ahead and fix this issue for you. Just give us patience, and they will reach out to you. That's what I can assure you. Okay? Definitely definitely a great fit in in a priority. Okay? Alright. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Mhmm.\n\nOh, okay. I'm so sorry to hear about this, but we appreciate you reaching out. In that way, I could endorse your account to our tech team to further do investigation and sort this out. But I'll just need to pull out your account here. What is your full name?\n\nOkay. Thank you so much. No nursing. And since you've been connected to the service, the lower speed never changed. It's only if I heard you right, you said 10 Mbps?\n\nOkay. Sure. So bottom line, you're not getting the speed for the plan that you had. Right? Because I could confirm that your plan is Superfast, which is 100 slash 40 m DPS.\n\nOkay. One moment. Yeah. So here's what I'm going to do here. I I do understand and appreciate your sharing and checking it right now, but here's what I'm going to do.\n\nI'll go ahead and endorse you or endorse this account to our tech team. In that way, they could reach out to you. They will go ahead and do some testing in reference to this to sort this out. Your good phone number to reach is the one that you're using, 5034, and then the email address is yourfirstname,lastname9@gmail.com. Right?\n\nOkay. And are you yeah. Actually, as of this moment, they're still engaged on a call. The reason why I've mentioned to you that I will endorse you, and I assure that your account will put in a priority since you've just signed up with Airtel, and it should be sorted out. It just so happened they need to do some testing and investigating this, and then they will check what seems to be the problem why you're just getting that kind of MBPS in accordance to your service plan.\n\nAlright. We're open until 6PM. Please keep your line open, but I can assure you your concern has been endorsed, and it will be in priority. Okay? And you're still at home until this afternoon or as early as morning tomorrow?\n\nMhmm. I understand what you're trying to say. As I've mentioned, since you've just informed us today, I'll make sure that this will be sorted out by our tech team. Okay? The dedicated department who could fix this issue, and we appreciate you bring this as early as right now.\n\nMhmm. Mhmm. Our tech team will go ahead and fix this issue for you. Just give us patience, and they will reach out to you. That's what I can assure you.\n\nOkay? Definitely definitely a great fit in in a priority. Okay? Alright. Thank you, Navur, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.3743737041950226},{"text":"Good afternoon.","start":0.64,"end":1.4399999,"sentiment":"positive","sentiment_score":0.5772324800491333},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.46,"sentiment":"positive","sentiment_score":0.7583778277039528},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.6596546272436777},{"text":"Mhmm.","start":24.535,"end":25.035,"sentiment":"neutral","sentiment_score":-0.04337962716817856}],"sentiment":"positive","sentiment_score":0.6394671901232667,"num_words":18,"start":0.39999998,"end":25.035},{"sentences":[{"text":"Oh, okay.","start":31.21,"end":31.93,"sentiment":"neutral","sentiment_score":0.015724902972579002},{"text":"I'm so sorry to hear about this, but we appreciate you reaching 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nursing.","start":55.535,"end":56.595,"sentiment":"neutral","sentiment_score":-0.03878100775182247},{"text":"And since you've been connected to the service, the lower speed never changed.","start":61.399998,"end":69.18,"sentiment":"neutral","sentiment_score":-0.11443355364295152},{"text":"It's only if I heard you right, you said 10 Mbps?","start":69.32,"end":72.7,"sentiment":"neutral","sentiment_score":-0.06614201244982806}],"sentiment":"neutral","sentiment_score":-0.04225763810738441,"num_words":31,"start":52.895,"end":72.7},{"sentences":[{"text":"Okay.","start":81.975,"end":82.475,"sentiment":"neutral","sentiment_score":-0.00004200451076030731},{"text":"Sure.","start":83.335,"end":83.835,"sentiment":"neutral","sentiment_score":-0.0008982345461845398},{"text":"So bottom line, you're not getting the speed for the plan that you had.","start":83.975,"end":90.53,"sentiment":"neutral","sentiment_score":-0.23378364688583783},{"text":"Right?","start":90.53,"end":90.770004,"sentiment":"neutral","sentiment_score":-0.06601756066083908},{"text":"Because I could confirm that your plan is Superfast, which is 100 slash 40 m DPS.","start":90.770004,"end":99.91,"sentiment":"neutral","sentiment_score":-0.03917801904026419}],"sentiment":"neutral","sentiment_score":-0.12020536850799214,"num_words":33,"start":81.975,"end":99.91},{"sentences":[{"text":"Okay.","start":102.61,"end":103.11,"sentiment":"neutral","sentiment_score":-0.0018733944743871689},{"text":"One moment.","start":103.924995,"end":104.665,"sentiment":"neutral","sentiment_score":-0.007886501960456371},{"text":"Yeah.","start":108.085,"end":108.485,"sentiment":"neutral","sentiment_score":0.019598687067627907},{"text":"So here's what I'm going to do here.","start":108.485,"end":110.665,"sentiment":"neutral","sentiment_score":0.009323784383013844},{"text":"I I do understand and appreciate your sharing and checking it right now, but here's what I'm going to do.","start":114.405,"end":120.75,"sentiment":"neutral","sentiment_score":0.13388935774564742}],"sentiment":"neutral","sentiment_score":0.08607280370779335,"num_words":32,"start":102.61,"end":120.75},{"sentences":[{"text":"I'll go ahead and endorse you or endorse this account to our tech team.","start":121.049995,"end":126.83,"sentiment":"neutral","sentiment_score":0.18621883115598134},{"text":"In that way, they could reach out to you.","start":126.89,"end":129.15,"sentiment":"neutral","sentiment_score":0.1890651716126336},{"text":"They will go ahead and do some testing in reference to this to sort this out.","start":129.29,"end":134.96501,"sentiment":"neutral","sentiment_score":0.09569662716239691},{"text":"Your good phone number to reach is the one that you're using, 5034, and then the email address is yourfirstname,lastname9@gmail.com.","start":135.345,"end":149.93001,"sentiment":"neutral","sentiment_score":0.1270568110048771},{"text":"Right?","start":149.93001,"end":150.43001,"sentiment":"neutral","sentiment_score":0.09026961773633956}],"sentiment":"neutral","sentiment_score":0.14118670088549454,"num_words":60,"start":121.049995,"end":150.43001},{"sentences":[{"text":"Okay.","start":154.17,"end":154.67,"sentiment":"neutral","sentiment_score":0.0527317076921463},{"text":"And are you yeah.","start":155.21,"end":160.095,"sentiment":"neutral","sentiment_score":-0.0013766540214419365},{"text":"Actually, as of this moment, they're still engaged on a call.","start":160.095,"end":163.615,"sentiment":"neutral","sentiment_score":-0.1283885342153636},{"text":"The reason why I've mentioned to you that I will endorse you, and I assure that your account will put in a priority since you've just signed up with Airtel, and it should be sorted out.","start":163.615,"end":176.99,"sentiment":"positive","sentiment_score":0.34389849772883785},{"text":"It just so happened they need to do some testing and investigating this, and then they will check what seems to be the problem why you're just getting that kind of MBPS in accordance to your service plan.","start":177.05,"end":191.51501,"sentiment":"neutral","sentiment_score":-0.11680142419706833}],"sentiment":"neutral","sentiment_score":0.07307603348874384,"num_words":90,"start":154.17,"end":191.51501},{"sentences":[{"text":"Alright.","start":196.375,"end":196.875,"sentiment":"neutral","sentiment_score":0.10322874784469604},{"text":"We're open until 6PM.","start":197.095,"end":199.43,"sentiment":"neutral","sentiment_score":0.14069819822907448},{"text":"Please keep your line open, but I can assure you your concern has been endorsed, and it will be in priority.","start":199.43,"end":208.56999,"sentiment":"positive","sentiment_score":0.3349211911360423},{"text":"Okay?","start":208.70999,"end":209.20999,"sentiment":"neutral","sentiment_score":0.11822755634784698},{"text":"And you're still at home until this afternoon or as early as morning tomorrow?","start":210.06999,"end":218.71501,"sentiment":"neutral","sentiment_score":0.06248513688998563}],"sentiment":"neutral","sentiment_score":0.21200941530306164,"num_words":41,"start":196.375,"end":218.71501},{"sentences":[{"text":"Mhmm.","start":224.05501,"end":224.55501,"sentiment":"neutral","sentiment_score":-0.10455945879220964},{"text":"I understand what you're trying to say.","start":242.765,"end":244.60501,"sentiment":"neutral","sentiment_score":-0.19140085577964783},{"text":"As I've mentioned, since you've just informed us today, I'll make sure that this will be sorted out by our tech 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you.","start":288.11,"end":291.49,"sentiment":"neutral","sentiment_score":0.2745910700071942},{"text":"That's what I can assure you.","start":291.71,"end":293.23,"sentiment":"neutral","sentiment_score":0.25411157806714374}],"sentiment":"neutral","sentiment_score":0.1553411484966355,"num_words":31,"start":264.25,"end":293.23},{"sentences":[{"text":"Okay?","start":293.23,"end":293.73,"sentiment":"neutral","sentiment_score":0.1951279491186142},{"text":"Definitely definitely a great fit in in a priority.","start":297.31,"end":302.13,"sentiment":"neutral","sentiment_score":0.21829334812031853},{"text":"Okay?","start":302.35,"end":302.85,"sentiment":"neutral","sentiment_score":0.08186186105012894},{"text":"Alright.","start":304.88693,"end":305.36694,"sentiment":"neutral","sentiment_score":0.06451701372861862},{"text":"Thank you, Navur, and have a good one.","start":305.36694,"end":307.94693,"sentiment":"positive","sentiment_score":0.8511297926306725}],"sentiment":"positive","sentiment_score":0.4557592649012804,"num_words":20,"start":293.23,"end":307.94693}]}}]},{"alternatives":[{"transcript":"Hi there. I ordered a new NBN connection, and I just received the router. I set it up and everything is set up. I have connected it to the Internet, but the speed I signed up for was a 100 Mbps download speed. I can only get up to a 10 Mbps speed. Not nursing. Yeah. But that's the download speed. The lower speed is upload speed. Yep. Yes. So at least I need the 40, right, to function. Right now, if I'm checking, it's one point Yes. Could you transfer me to somebody in the tracking page? Okay. I am home, but the thing is I need the Internet. That's what I paid for. Like, the reason I got the optic fiber is to get a stable speed. If I'm not able to get that, I'm not gonna pay any contract fees or whatever I paid, I will I want a refund for that, if you understand what I'm saying. Yeah. Okay. No worries. Because I just started the router. It's it's the first day and very first hour, I would say. It's not been even one hour since I set it up. So, yeah, I I really had high expectations because if it did if it is if it is not able to be fixed, I don't want the connection then. Thank you so much. Yeah. Feel free feel free to give me a call anytime today or tomorrow. No problem. Yeah. 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I ordered a new NBN connection, and I just received the router. I set it up and everything is set up. I have connected it to the Internet, but the speed I signed up for was a 100 Mbps download speed. I can only get up to a 10 Mbps speed.\n\nNot nursing. Yeah. But that's the download speed. The lower speed is upload speed. Yep.\n\nYes. So at least I need the 40, right, to function. Right now, if I'm checking, it's one point Yes. Could you transfer me to somebody in the tracking page? Okay.\n\nI am home, but the thing is I need the Internet. That's what I paid for. Like, the reason I got the optic fiber is to get a stable speed. If I'm not able to get that, I'm not gonna pay any contract fees or whatever I paid, I will I want a refund for that, if you understand what I'm saying. Yeah.\n\nOkay. No worries. Because I just started the router. It's it's the first day and very first hour, I would say. It's not been even one hour since I set it up.\n\nSo, yeah, I I really had high expectations because if it did if it is if it is not able to be fixed, I don't want the connection then. Thank you so much. Yeah. Feel free feel free to give me a call anytime today or tomorrow. No problem.\n\nYeah. 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fees or whatever I paid, I will I want a refund for that, if you understand what I'm saying.","start":234.435,"end":245.71,"sentiment":"neutral","sentiment_score":-0.23484243359416723},{"text":"Yeah.","start":249.77,"end":250.27,"sentiment":"neutral","sentiment_score":-0.018009241670370102}],"sentiment":"neutral","sentiment_score":-0.1709287188474148,"num_words":63,"start":221.94,"end":250.27},{"sentences":[{"text":"Okay.","start":262.785,"end":263.185,"sentiment":"neutral","sentiment_score":0.020733309909701347},{"text":"No worries.","start":263.185,"end":263.665,"sentiment":"neutral","sentiment_score":0.016059905290603638},{"text":"Because I just started the router.","start":263.665,"end":266.145,"sentiment":"neutral","sentiment_score":-0.06301616566876571},{"text":"It's it's the first day and very first hour, I would say.","start":266.145,"end":269.52,"sentiment":"neutral","sentiment_score":-0.11590208734075229},{"text":"It's not been even one hour since I set it 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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi there. I ordered a new NBN connection, and I just received the router. I set it up and everything is set up. I have connected it to the Internet, but the speed I signed up for was a 100 Mbps download speed.\n\nChannel 0: Mhmm.\n\nChannel 1: I can only get up to a 10 Mbps\n\nChannel 0: Oh, okay. I'm so sorry to hear about this, but we appreciate you reaching out. In that way, I could endorse your account to\n\nChannel 1: speed.\n\nChannel 0: our tech team to further do investigation and sort this out. But I'll just need to pull out your account here. What is your full name?\n\nChannel 1: Not nursing.\n\nChannel 0: Okay. Thank you so much. No nursing. And since you've been connected to the service, the lower speed never changed. It's only if I heard you right, you said 10 Mbps?\n\nChannel 1: Yeah. But that's the download speed. The lower speed is upload speed.\n\nChannel 0: Okay. Sure. So bottom line,\n\nChannel 1: Yep.\n\nChannel 0: you're not getting the speed for the plan that you had. Right? Because I could confirm that your plan is Superfast, which is 100 slash 40 m DPS. Okay.\n\nChannel 1: Yes. So\n\nChannel 0: One\n\nChannel 1: at\n\nChannel 0: moment.\n\nChannel 1: least I need the 40, right, to function.\n\nChannel 0: Yeah. So here's what I'm\n\nChannel 1: Right\n\nChannel 0: going\n\nChannel 1: now,\n\nChannel 0: to\n\nChannel 1: if\n\nChannel 0: do\n\nChannel 1: I'm\n\nChannel 0: here.\n\nChannel 1: checking, it's one point\n\nChannel 0: I I do understand and appreciate your sharing and checking it right now, but here's what I'm going to do. I'll go ahead and endorse you or endorse this account to our tech team. In that way, they could reach out to you. They will go ahead and do some testing in reference to this to sort this out. Your good phone number to reach is the one that you're using, 5034, and then the email address is yourfirstname,lastname9@gmail.com.\n\nRight?\n\nChannel 1: Yes.\n\nChannel 0: Okay. And\n\nChannel 1: Could you\n\nChannel 0: are\n\nChannel 1: transfer\n\nChannel 0: you\n\nChannel 1: me to somebody in the tracking page?\n\nChannel 0: yeah. Actually, as of this moment, they're still engaged on a call. The reason why I've mentioned to you that I will endorse you, and I assure that your account will put in a priority since you've just signed up with Airtel, and it should be sorted out. It just so happened they need to do some testing and investigating this, and then they will check what seems to be the problem why you're just getting that kind of MBPS in accordance to your service plan.\n\nChannel 1: Okay.\n\nChannel 0: Alright. We're open until 6PM. Please keep your line open, but I can assure you your concern has been endorsed, and it will be in priority. Okay? And you're still at home until this afternoon or as early as morning tomorrow?\n\nChannel 1: I am home, but the thing is\n\nChannel 0: Mhmm.\n\nChannel 1: I need the Internet. That's what I paid for. Like, the reason I got the optic fiber is to get a stable speed. If I'm not able to get that, I'm not gonna pay any contract fees or whatever I paid, I will I want a refund for that, if you understand\n\nChannel 0: I understand\n\nChannel 1: what\n\nChannel 0: what you're trying\n\nChannel 1: I'm\n\nChannel 0: to say. As I've mentioned,\n\nChannel 1: saying.\n\nChannel 0: since you've just informed us today, I'll make sure that\n\nChannel 1: Yeah.\n\nChannel 0: this will be sorted out by our tech team. Okay? The dedicated department who could fix this issue, and we appreciate you bring this as early as right now.\n\nChannel 1: Okay. No worries. Because I just\n\nChannel 0: Mhmm.\n\nChannel 1: started the router. It's it's the first day and very first hour, I would say. It's not been even one hour since\n\nChannel 0: Mhmm.\n\nChannel 1: I set it up. So, yeah, I I really had high expectations because if it did if it is if it is not able to be fixed, I don't want the connection then.\n\nChannel 0: Our tech team will go ahead and fix this issue for you. Just give\n\nChannel 1: Thank\n\nChannel 0: us\n\nChannel 1: you so much.\n\nChannel 0: patience, and they will reach out to you. That's what I\n\nChannel 1: Yeah.\n\nChannel 0: can assure you. Okay?\n\nChannel 1: Feel free feel free to give me a call anytime\n\nChannel 0: Definitely definitely\n\nChannel 1: today\n\nChannel 0: a\n\nChannel 1: or\n\nChannel 0: great\n\nChannel 1: tomorrow.\n\nChannel 0: fit\n\nChannel 1: No\n\nChannel 0: in\n\nChannel 1: problem.\n\nChannel 0: in a priority. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Thank you, Navur, and have a good one.\n\nChannel 1: Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.3743737041950226},{"text":"Good afternoon.","start":0.64,"end":1.4399999,"sentiment":"positive","sentiment_score":0.5772324800491333},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.46,"sentiment":"positive","sentiment_score":0.7583778277039528},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.6596546272436777}],"sentiment":"positive","sentiment_score":0.6796346499639399,"channel":0,"num_words":17,"start":0.39999998,"end":4.9},{"sentences":[{"text":"Hi there.","start":6.0,"end":6.56,"sentiment":"neutral","sentiment_score":0.07770886644721031},{"text":"I ordered a new NBN connection, and I just received the router.","start":6.56,"end":12.799999,"sentiment":"neutral","sentiment_score":0.08355536342908938},{"text":"I set it up and everything is set up.","start":12.799999,"end":16.075,"sentiment":"neutral","sentiment_score":0.1415586057636473},{"text":"I have connected it to the Internet, but the speed I signed up for was a 100 Mbps download speed.","start":16.075,"end":23.775,"sentiment":"neutral","sentiment_score":-0.012055251654237509}],"sentiment":"neutral","sentiment_score":0.05095359332166439,"channel":1,"num_words":43,"start":6.0,"end":23.775},{"sentences":[{"text":"Mhmm.","start":24.535,"end":25.035,"sentiment":"neutral","sentiment_score":-0.04337962716817856}],"sentiment":"neutral","sentiment_score":-0.04337962716817856,"channel":0,"num_words":1,"start":24.535,"end":25.035},{"sentences":[{"text":"I can only get up to a 10 Mbps","start":26.075,"end":28.735,"sentiment":"neutral","sentiment_score":-0.09286945395999485}],"sentiment":"neutral","sentiment_score":-0.09286945395999485,"channel":1,"num_words":9,"start":26.075,"end":28.735},{"sentences":[{"text":"Oh, okay.","start":31.21,"end":31.93,"sentiment":"neutral","sentiment_score":0.015724902972579002},{"text":"I'm so sorry to hear about this, but we appreciate you reaching out.","start":31.93,"end":36.57,"sentiment":"neutral","sentiment_score":0.007901171079048742},{"text":"In that way, I could endorse your account to","start":36.57,"end":39.45,"sentiment":"neutral","sentiment_score":0.12742127229770026}],"sentiment":"neutral","sentiment_score":0.05337318669383725,"channel":0,"num_words":24,"start":31.21,"end":39.45},{"sentences":[{"text":"speed.","start":39.41,"end":39.91,"sentiment":"neutral","sentiment_score":0.029297564178705215}],"sentiment":"neutral","sentiment_score":0.029297564178705215,"channel":1,"num_words":1,"start":39.41,"end":39.91},{"sentences":[{"text":"our tech team to further do investigation and sort this out.","start":39.45,"end":44.25,"sentiment":"neutral","sentiment_score":-0.00479690053246238},{"text":"But I'll just need to pull out your account 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lower speed never changed.","start":61.399998,"end":69.18,"sentiment":"neutral","sentiment_score":-0.11443355364295152},{"text":"It's only if I heard you right, you said 10 Mbps?","start":69.32,"end":72.7,"sentiment":"neutral","sentiment_score":-0.06614201244982806}],"sentiment":"neutral","sentiment_score":-0.04225763810738441,"channel":0,"num_words":31,"start":52.895,"end":72.7},{"sentences":[{"text":"Yeah.","start":75.355,"end":75.595,"sentiment":"neutral","sentiment_score":-0.03889128565788269},{"text":"But that's the download speed.","start":75.595,"end":76.955,"sentiment":"neutral","sentiment_score":-0.05976742804050446},{"text":"The lower speed is upload 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I need the 40, right, to function.","start":104.185,"end":106.685,"sentiment":"neutral","sentiment_score":-0.01523940684273839}],"sentiment":"neutral","sentiment_score":-0.01523940684273839,"channel":1,"num_words":8,"start":104.185,"end":106.685},{"sentences":[{"text":"Yeah.","start":108.085,"end":108.485,"sentiment":"neutral","sentiment_score":0.019598687067627907},{"text":"So here's what 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that","start":246.04501,"end":249.80501,"sentiment":"neutral","sentiment_score":-0.028283753618597984}],"sentiment":"neutral","sentiment_score":-0.028283753618597984,"channel":0,"num_words":10,"start":246.04501,"end":249.80501},{"sentences":[{"text":"Yeah.","start":249.77,"end":250.27,"sentiment":"neutral","sentiment_score":-0.018009241670370102}],"sentiment":"neutral","sentiment_score":-0.018009241670370102,"channel":1,"num_words":1,"start":249.77,"end":250.27},{"sentences":[{"text":"this will be sorted out by our tech team.","start":249.80501,"end":253.725,"sentiment":"neutral","sentiment_score":-0.029087564597527187},{"text":"Okay?","start":253.725,"end":254.125,"sentiment":"neutral","sentiment_score":0.04567507654428482},{"text":"The dedicated department who could fix this issue, and we appreciate you bring this as early as right now.","start":254.125,"end":261.95,"sentiment":"neutral","sentiment_score":0.12214357974497896}],"sentiment":"neutral","sentiment_score":0.07257293139038415,"channel":0,"num_words":29,"start":249.80501,"end":261.95},{"sentences":[{"text":"Okay.","start":262.785,"end":263.185,"sentiment":"neutral","sentiment_score":0.020733309909701347},{"text":"No worries.","start":263.185,"end":263.665,"sentiment":"neutral","sentiment_score":0.016059905290603638},{"text":"Because I just","start":263.665,"end":264.725,"sentiment":"neutral","sentiment_score":-0.040377230693896614}],"sentiment":"neutral","sentiment_score":-0.01137976193179687,"channel":1,"num_words":6,"start":262.785,"end":264.725},{"sentences":[{"text":"Mhmm.","start":264.25,"end":264.75,"sentiment":"neutral","sentiment_score":-0.03877054154872894}],"sentiment":"neutral","sentiment_score":-0.03877054154872894,"channel":0,"num_words":1,"start":264.25,"end":264.75},{"sentences":[{"text":"started the router.","start":264.945,"end":266.145,"sentiment":"neutral","sentiment_score":-0.0856551006436348},{"text":"It's it's the first day and very first hour, I would say.","start":266.145,"end":269.52,"sentiment":"neutral","sentiment_score":-0.11590208734075229},{"text":"It's not been even one hour since","start":269.68,"end":271.59998,"sentiment":"neutral","sentiment_score":-0.18825009252343858}],"sentiment":"neutral","sentiment_score":-0.13479731807654555,"channel":1,"num_words":22,"start":264.945,"end":271.59998},{"sentences":[{"text":"Mhmm.","start":271.485,"end":271.985,"sentiment":"neutral","sentiment_score":-0.11092056334018709}],"sentiment":"neutral","sentiment_score":-0.11092056334018709,"channel":0,"num_words":1,"start":271.485,"end":271.985},{"sentences":[{"text":"I set it up.","start":271.59998,"end":272.4,"sentiment":"neutral","sentiment_score":-0.15253551304340363},{"text":"So, yeah, I I really had high expectations because if it did if it is if it is not able to be fixed, I don't want the connection then.","start":272.4,"end":282.5,"sentiment":"neutral","sentiment_score":-0.2773533797469632}],"sentiment":"neutral","sentiment_score":-0.26222394135865296,"channel":1,"num_words":33,"start":271.59998,"end":282.5},{"sentences":[{"text":"Our tech team will go ahead and fix this issue for you.","start":282.76498,"end":287.31,"sentiment":"neutral","sentiment_score":0.03500795581688484},{"text":"Just 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reach out to you.","start":289.07,"end":291.49,"sentiment":"neutral","sentiment_score":0.3155728727579117},{"text":"That's what I","start":291.71,"end":292.43,"sentiment":"neutral","sentiment_score":0.23005751768747965}],"sentiment":"neutral","sentiment_score":0.2922505031932484,"channel":0,"num_words":11,"start":289.07,"end":292.43},{"sentences":[{"text":"Yeah.","start":292.38498,"end":292.88498,"sentiment":"neutral","sentiment_score":0.307986855506897}],"sentiment":"neutral","sentiment_score":0.307986855506897,"channel":1,"num_words":1,"start":292.38498,"end":292.88498},{"sentences":[{"text":"can assure you.","start":292.43,"end":293.23,"sentiment":"neutral","sentiment_score":0.27816563844680786},{"text":"Okay?","start":293.23,"end":293.73,"sentiment":"neutral","sentiment_score":0.1951279491186142}],"sentiment":"neutral","sentiment_score":0.25740621611475945,"channel":0,"num_words":4,"start":292.43,"end":293.73},{"sentences":[{"text":"Feel free feel free to give me a call anytime","start":293.66498,"end":296.645,"sentiment":"neutral","sentiment_score":0.2272511675953865}],"sentiment":"neutral","sentiment_score":0.2272511675953865,"channel":1,"num_words":10,"start":293.66498,"end":296.645},{"sentences":[{"text":"Definitely 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a priority.","start":301.31,"end":302.13,"sentiment":"neutral","sentiment_score":0.10770239184300105},{"text":"Okay?","start":302.35,"end":302.85,"sentiment":"neutral","sentiment_score":0.08186186105012894}],"sentiment":"neutral","sentiment_score":0.10124225914478302,"channel":0,"num_words":4,"start":301.31,"end":302.85},{"sentences":[{"text":"Yeah.","start":303.76,"end":304.26,"sentiment":"neutral","sentiment_score":0.07287781685590744}],"sentiment":"neutral","sentiment_score":0.07287781685590744,"channel":1,"num_words":1,"start":303.76,"end":304.26},{"sentences":[{"text":"Alright.","start":304.88693,"end":305.36694,"sentiment":"neutral","sentiment_score":0.06451701372861862},{"text":"Thank you, Navur, and have a good 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The agent then promised to break down the customer's account and check the issue, and assured the customer that their concern will be addressed by the technicians. The agent also reassured the customer that they will prioritize their concern and provide a refund if needed."},"intents":{"segments":[{"text":"I ordered a new NBN connection, and I just received the router. I set it up and everything is set up. I have connected it to the Internet, but the speed I signed up for was a 100 Mbps download speed. Mhmm.","start_word":19,"end_word":60,"intents":[{"intent":"Check speed and confirm plan","confidence_score":0.00046202008}]},{"text":"I need the Internet. That's what I paid for. Like, the reason I got the optic fiber is to get a stable speed. If I'm not able to get that, I'm not gonna pay any contract fees or whatever I paid, I will I want a refund for that, if you understand I understand what what you're trying I'm to say.","start_word":462,"end_word":522,"intents":[{"intent":"Schedule internet service","confidence_score":0.0007574306}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6596766114234924},{"text":"Hi there. I ordered a new NBN connection, and I just received the router. I set it up and everything is set up. I have connected it to the Internet, but the speed I signed up for was a 100 Mbps download speed. Mhmm. I can only get up to a 10 Mbps Oh, okay. I'm so sorry to hear about this, but we appreciate you reaching out. In that way, I could endorse your account to speed. our tech team to further do investigation and sort this out. But I'll just need to pull out your account here. What is your full name? Not nursing. Okay. Thank you so much. No nursing. And since you've been connected to the service, the lower speed never changed. It's only if I heard you right, you said 10 Mbps? Yeah. But that's the download speed. The lower speed is upload speed. Okay. Sure. So bottom line, Yep. you're not getting the speed for the plan that you had. Right? Because I could confirm that your plan is Superfast, which is 100 slash 40 m DPS. Okay. Yes. So One at moment. least I need the 40, right, to function. Yeah. So here's what I'm Right going now, to if do I'm here. checking, it's one point I I do understand and appreciate your sharing and checking it right now, but here's what I'm going to do. I'll go ahead and endorse you or endorse this account to our tech team. In that way, they could reach out to you. They will go ahead and do some testing in reference to this to sort this out. Your good phone number to reach is the one that you're using, 5034, and then the email address is yourfirstname,lastname9@gmail.com. Right? Yes. Okay. And Could you are transfer you me to somebody in the tracking page? yeah. Actually, as of this moment, they're still engaged on a call. The reason why I've mentioned to you that I will endorse you, and I assure that your account will put in a priority since you've just signed up with Airtel, and it should be sorted out. It just so happened they need to do some testing and investigating this, and then they will check what seems to be the problem why you're just getting that kind of MBPS in accordance to your service plan. Okay. Alright. We're open until 6PM. Please keep your line open, but I can assure you your concern has been endorsed, and it will be in priority. Okay? And you're still at home until this afternoon or as early as morning tomorrow? I am home, but the thing is Mhmm. I need the Internet. That's what I paid for. Like, the reason I got the optic fiber is to get a stable speed. If I'm not able to get that, I'm not gonna pay any contract fees or whatever I paid, I will I want a refund for that, if you understand I understand what what you're trying I'm to say. As I've mentioned, saying. since you've just informed us today, I'll make sure that Yeah. this will be sorted out by our tech team. Okay? The dedicated department who could fix this issue, and we appreciate you bring this as early as right now. Okay. No worries. Because I just Mhmm. started the router. It's it's the first day and very first hour, I would say. It's not been even one hour since Mhmm. I set it up. So, yeah, I I really had high expectations because if it did if it is if it is not able to be fixed, I don't want the connection then. Our tech team will go ahead and fix this issue for you. Just give Thank us you so much. patience, and they will reach out to you. That's what I Yeah. can assure you. Okay? Feel free feel free to give me a call anytime Definitely definitely today a or great tomorrow. fit No in problem. in a priority. Okay? Yeah. Alright.","start_word":17,"end_word":691,"sentiment":"neutral","sentiment_score":0.015345343541767862},{"text":"Thank you, Navur, and have a good one. Thanks.","start_word":692,"end_word":700,"sentiment":"positive","sentiment_score":0.8452749252319336}],"average":{"sentiment":"neutral","sentiment_score":0.04333561864392511}}}}